301 to 325 of 804 Customer Service Jobs in the UK excluding London

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively across ...

Summary: In this role you will work as part of a cross functional team, reporting into an experienced Senior Manager. You will manage customer eProcurement solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. In addition, you will … expected to analyse and understand the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial. This is a flexible, hybrid working role giving you the work life balance to work from home and from the office. You will be able ...

regular travel and overnight stays. If youre an engineer, who loves solving customers problems APPLY NOW! WHAT YOULL BE UP TO PERFORMANCE Deliver a customer experience that ensures a first-time fix solution. Complete repairs to a high standard to minimise recalls and maintain a low Customer Repeat … Repair Ratio (CRRR). Consistently drive an outstanding customer experience, measured through Net Promoter Score (NPS) & Customer Satisfaction (CSAT), Collaborate with the Samsung to enhance productivity and meet required targets CUSTOMER JOURNEY Collaborate with support teams for effective triage and first-time completion, exceed customer expectations ...

contact for data support at the RNLI. Youll provide Line 1 and Line 2 production support across our data platforms, triaging incidents, restoring service quickly, and preventing repeat issues. Your work will keep our datasets, pipelines, APIs, and gateways healthy so colleagues and volunteers can rely on timely, trustworthy … rotate between: - 07:00 15:00 - 09:00 17:00 - 11:00 19:00 Due to the 24/7 nature of our lifesaving service, support is sometimes required by our end-users outside core hours. Well work with you to accommodate personal circumstances where possible, but you should ...

tickets through to resolution, troubleshooting end user and data issues - Supervise the helpdesk team, ensuring prompt resolution of tickets with a high level of customer satisfaction - Maintain and enhance IT service management processes via Jira, ensuring effective project management and ticket resolution - Work closely with users accessing applications … solving abilities, particularly in troubleshooting Windows 10 and 11 operating systems, basic network issues, and overall ITSM processes - Proficiency in using Jira for IT service management and project management, and Google Workspace for collaboration - Knowledge of Citrix environments and the ability to support users in accessing their applications - Exceptional ...

Field Engineer Location: Travelling to various client locations (Brighton-based company) Driving Licence: A full UK driving license is required Trident, a leading Managed Service Provider based in the Southeast, seeks a driven and dynamic professional to join our team as an IT Field Engineer . We seek … knowledge. As an IT Field Engineer, you will be traveling to our clients site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise , problem-solving skills, and effective communication. A flair for customer service ...

Field Service Engineer Oldham/Rochdale/Bury Key Skills: EPOS, Tills, IP Networks, WIFI, Installation, Configuration, Maintenance, Testing, Fault Finding, Cable Testing The Company Our client is one of the country's largest EPOS technology providers, supplying hardware, mobile ordering apps, and web apps to engage consumers through … loyalty programmes or reservations. The Job As a Field Service Engineer, you will install, maintain, and troubleshoot system connectivity issues at sites throughout Oldham, Rochdale, Bury and the surrounding areas. Duties include: Site Surveys Installation, testing and configuration of EPOS systems, including structured cable testing Planned maintenance Diagnosis ...

future opportunity to work from home 1 day per week. NOC Engineer - What you'll do: Provide remote technical support for the Network Services customer base, including troubleshooting, diagnosis, and data analysis of Network Infrastructure. Offer clear and concise communication (both verbal and written), ensuring updates are understandable … technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues ...

Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What ...

Service Engineer Security Systems Location: (Scotland, Central Belt) Sector: Security, Electrical & Building Technology Salary: £35-40,000 DOE Holt Engineering Group is working with a well-established and forward-thinking security systems provider delivering cutting-edge electronic security and life-safety solutions across the UK and Europe. Were seeking … experienced Service Engineer to join a respected, employee-owned security technology business specialising in the maintenance and support of integrated security systems across commercial and critical infrastructure sites. This is an excellent opportunity for a technically skilled professional who takes pride in delivering exceptional service, solving complex technical ...

Microsoft Power Platform (Power Apps, Power Automate, Power Pages, Dataverse) with Entra ID integrated. Strong knowledge of Dynamics 365 modules (such as Sales, Customer Service, or Field Service). Familiarity with Azure services and integration approaches (APIs, Logic Apps, Service Bus). Coding experience with JavaScript ...

Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding … customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft Office 365 applications. Assist with AOVPN, Autopilot, and Azure configurations (preferred). Provide remote support using VPN and other remote tools. ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from … searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being ...

smaller, friendly but integral team within the business. The main purpose of the role is to maintain the asset data that underpins the customer portfolio to maximise revenue and to resolve customer queries. This is mainly a back-office role, most of the customer queries are received … email, then it is the Asset Analysts job to provide a solid front-line service for the meter and network services. Maintain the asset data and ensure the meter databases and industry registers are accurate through reporting and reconciliations. Track and recover meter assets that have been removed from ...

reacting to IT support calls. Role Attending multiple and various sites per day reacting to IT support calls Responsible for attending customer sites, largely retail, to fix IT issues and ensure that they (our customer) can continue to trade Embracing the company ethos ‘My Customer, My Responsibility … times Signing in to site, completing works, signing out of site, respecting the customer Reviewing Health & Safety Working with management seamlessly to the customer Ensuring effective and great communication skills at all times Managing 3rd party stock (on van) allocate to you IT Maintenance works Open mind ...

Senior Project Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that ...

Field Service Technician | Field-based role covering the South Coast, ideally suited to candidates based in or around Southampton | Full Time | £26,000 – £30,000 pa Established for over 20 years, our client provides end-to-end store systems support for retailers with multiple sites throughout … beyond. The position will be field-based and will involve some weekend work in order to meet customer demands. Hours of work 75 hours per fortnight, Monday to Saturday week one and Tuesday to Friday week two. Alternate Sundays on-call on a paid overtime basis. The exact working ...

candidate must have experience of working within an IT Support Team and will be very familiar with the Windows desktop and server operating system. Customer service, patience and good communication skills are essential for this position, as is a flexible, versatile approach to work. The ability to think … quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point ...

candidate must have experience of working within an IT Support Team and will be very familiar with the Windows desktop and server operating system. Customer service, patience and good communication skills are essential for this position, as is a flexible, versatile approach to work. The ability to think … quickly on your feet under pressure and be creative with limited resources is an important part of this role. Key responsibilities: Service Desk/Ticket Management. Perform 1st and 2nd level responsibilities for technologies within the estate, escalating issues to 3rd line support where appropriate. Act as ‘1st point ...

looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates. … Role Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn ...

IRIS Software Group , we help more than 100,000 UK organisations -from accountancy firms and schools to growing businesses -work smarter every day. Our Customer Renewals team makes sure those customers stay with us year after year by providing a smooth, transparent renewal experience and resolving queries with care. … people who keep everything running -ensuring customers feel supported, valued, and confident in their choice to stay with IRIS. Were now looking for a Customer Renewals Team Lead to guide and motivate a small team (around five people) across multiple locations. Youll help shape how we engage with ...

hold key relationships with suppliers and internal stakeholders, always maintaining good channels of communication. Role Responsibilities Key responsibilities will include but not limited to: Customer Order Validation Responsible for entering sales orders, in line with customer order details. Accurately check all customer orders to ensure that … minimum information has been provided by the Sales team including but not limited to: Customer information (contact details, delivery information) Full description of the goods and services sold. Financial information Billing details Ensuring credit checks have been performed. Service start and end dates Signed documentation (e.g., Order forms ...

front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a 6 month contract basis in Warrington . Role Purpose: Our Client is seeking … professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. ...

Service Engineer Security Systems Location: (Southwest Swindon/Bristol/Bath area) Sector: Security, Electrical & Building Technology Salary: £35-40,000 DOE Holt Engineering Group is working with a well-established and forward-thinking security systems provider delivering cutting-edge electronic security and life-safety solutions across … Europe. Were seeking an experienced Service Engineer to join a respected, employee-owned security technology business specialising in the maintenance and support of integrated security systems across commercial and critical infrastructure sites. This is an excellent opportunity for a technically skilled professional who takes pride in delivering exceptional service ...

user support and familiarity with common tools. The successful candidate will be responsible for handling tickets assigned to the local workgroup from the Global Service Desk and logging walk-in tickets related to end-user support. The role involves interfacing with the Global Service Desk and other global … tasks in the support queue, with a preference for ServiceNow knowledge. Ensure accurate and timely tracking of incidents and calls, adhering to specific Service Level Agreements (SLAs). Demonstrate proficiency in troubleshooting hardware issues on Lenovo PCs (Desktops/Laptops). Possess experience in hardware support, including tasks such ...