351 to 375 of 891 Customer Service Jobs in the UK excluding London

collect data for analysis and reporting Participate in marketing events and initiatives Contribute to the generation of content and the configuration of design items Customer Support: Communicates effectively with customers by telephone and online Provide customer service support, including technical advice and guidance on the successful … products and services Assist in devising solutions to customer requirements and solve straightforward problems Assist customers with a range of design and technical issues Escalate complex issues to senior support or development teams Provide first-line support via email, chat, or ticketing systems Customer Engagement: Assist in implementing ...

Service Desk Engineer will act as the first point of contact for IT support across the organisation, providing high-quality technical assistance to end users and ensuring incidents and service requests are resolved efficiently. The role supports the delivery of reliable digital services to both clinical and corporate … teams. Key Responsibilities Provide 1st line support via phone, email and service desk tools Log, categorise and prioritise incidents and service requests in line with SLAs Troubleshoot issues across hardware, software, network and user access Escalate complex issues to 2nd/3rd line teams where required Support user ...

Service Desk Engineer Location : Northampton Salary : Up to £32,000 Set-up: Flexible Working Company : Market-Leading IT Provider We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton. This … invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients. The Role As a Service Desk Engineer , you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. ...

equipment for high-pressure hydraulics, refrigeration, and mining applications. They are currently expanding their fleet of Mobile Hose Engineers to provide direct on-site service, ensuring customers receive the highest level of service and product quality. The Role As a Mobile Hose Engineer, you will … customers on-site to minimise downtime and keep operations running. You will carry out both emergency breakdown response and scheduled on-site hydraulic hose service work, operating from a fully equipped company vehicle. Key responsibilities include: Diagnosing and repairing hydraulic hose breakdowns on customer sites Delivering high levels ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone … network, connectivity, hardware, software, and Microsoft 365 related issues. Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls. Monitor customer networks and infrastructure, escalating issues where necessary. Log, update, and manage support tickets within the service desk system. Deliver excellent customer service ...

Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions Records incidents cataloguing them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/ ...

Customer Development Executive Salary: up to £29k (flexible depending on experience) Location: Hybrid working Job Type: Full-time Join an innovative organisation operating within the digital services space, focused on delivering solutions that support long-term development and user engagement. We are looking for a driven Customer Development … Executive to play a key role across sales, customer support, and marketing activity. Day-to-day responsibilities: Carry out a mix of proactive and reactive outreach to identify and engage potential customers. Support new and existing users to ensure successful adoption and ongoing use of the company’s platform. ...

Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Diagnose and resolve technical issues, with … strong focus on first-time fix. Support Microsoft 365, Windows devices, networking, wireless, printing and education-specific systems. Ensure service level agreement standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service ...

Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support … technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues ...

Service Desk Engineer (1st–2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience … technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining ...

Technical Customer Support Executive Staffline Ireland are recruiting for a Technical Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth … within the sector. The Technical Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment. Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide ...

Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies … deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated tickets, ensuring resolution within agreed SLAs Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services Use remote tools and direct communication to support ...

Field Service Engineer Prodrive Recruitment Consultants Ltd are seeking a reliable and technically minded Field Service Engineer/Workshop Technician to join our well-established clients based in Gloucester. The successful candidate will be responsible for providing on-site field work and technical support, maintenance, and repair services … field work including servicing, maintenance and fault-finding Workshop based equipment repairs including diagnostics Dealing with technical issues and troubleshooting hardware Responsible for completing service reports and all repair documentation Providing excellent customer service Supporting customers across Gloucestershire and surrounding areas Adhoc duties as required Skills ...

exciting opportunity has arisen for a Field Service Engineer, based in North Wales, to work for a company delivering industry leading IoT solutions. The Field Service Engineer, based in Wales, will report into the Technical Operations Manager and will be required to operate with a high degree … autonomy whilst working against pre-defined work schedules. Key Responsibilities and Accountabilities Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements. Develop strong relationships with key personnel at customer sites (Owners/General Managers/Sales Managers ...

environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing exemplary customer service. Main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure Provide level 2 server, network and desktop technical … support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice Create Application Support ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice · Create Application Support ...

Customer Account Sales Manager £30,000-£35,000 |Full-Time | Permanent | Mon–Fri | On-Site Only Our client is a fast growing international business within the network infrastructure sector. They are seeking a Customer Account Sales Manager to develop existing accounts and generate new business opportunities. This … individual with an interest in telecoms, datacomms or technical infrastructure to join a growing and collaborative team. Key Responsibilities: Manage and grow an existing customer portfolio Develop new business opportunities and strategic partnerships Handle inbound customer enquiries via phone and email Build strong relationships with key decision-makers ...

Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously … Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/ ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this ...

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k - £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of service desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience To succeed in this ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get Basic salary up to 42,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday … initiatives The Role Installation, servicing and maintenance of fire and electronic security systems (CCTV, intruder alarms, access control, Fire Alarms) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract … with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands ...

Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract … with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands ...