401 to 425 of 938 Customer Service Jobs in the UK excluding London

Support Technician Location: Saintfield/Downpatrick area Employment Type: Full-time (37.5 hours per week) Salary: £32,000 per annum We are seeking a customer-facing IT Support Technician to deliver high-quality, proactive, and reactive support to our managed clients. This role involves owning incidents and service … Microsoft 365 stack, Windows endpoints/servers, networks, backup/security platforms, and common line-of-business apps. You will work closely with the Service Desk, Deployment, and IT Management teams to maintain healthy IT environments. Day-to-day of the role: Incident & Request Management: Triage, troubleshoot, and resolve ...

Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams … align and enhance service delivery. Sales & Opportunity Development Support Relationship Managers in identifying opportunities to promote Tridents products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

Customers in its centres. Reporting to the Manager - Data Centre Operations, this role primarily includes the managing of whitespace, colocation and managed customer racks, data cabling, power management, hardware installation, circuit installations, media handling, and fulfilling tasks for our customers on the data centre floor as and when required. … contact on site for the facilities team to complete tasks and requests, maintain the look and feel of the site in preparation for customer visits. Key Responsibilities This is not designed to be a list of all tasks undertaken but an outline record of the main responsibilities ...

Join the South s leading independent Fire & Security Systems company specialising in industrial and commercial sectors, delivering expert service and technical excellence. They are looking for a skilled, multi-disciplined Fire & Security Engineer to join our team. You ll install, service, and commission a wide range of systems … faults, carry out small works and alterations, support clients with professional advice. The role involves travel across Sussex, Hampshire, Surrey & Dorset. Key Responsibilities Install, service, and commission Fire, Intruder, CCTV, Access Control, and Emergency Lighting systems Interpret system designs and liaise with other building service providers Ensure compliance ...

ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting … both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure ...

technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your … prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend ...

valid CTC clearance will be given preference. Key Responsibilities The assignment is to work in IT support to deliver effective first and second-line customer focused services Working on IT support tasks including providing IT Helpdesk, customer service support, break fix, triage. Skills & Experience Technical knowledge … people at all levels of the organisation. Device support experience including smartphones/tablets and laptops. Excellent communication skills, and a confident, respectful inclusive customer-focused manner. Self-motivated and well organised, with an analytical approach to problem solving. Desirable Skills/Experience Experience of using an incident management ...

career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling … doing? In this role, youll handle complex and high-priority access requests, ensuring tickets are created, updated, and closed accurately across internal, customer, and third-party systems. Youll be the escalation point for first-line teams, offering guidance and technical support when issues fall outside standard processes, and youll ...

Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune · Telephony Systems · Strong customer service skills and the ability to communicate clearly with users · Good problem-solving skills, attention to detail and the ability to prioritise tasks ...

enhance systems and services Administer user accounts, devices, and access (e.g. onboarding/offboarding) Maintain accurate documentation and knowledge base articles Ensure excellent customer service and communication at all levels Support infrastructure availability across servers and networks Essential Skills & Experience: Experience in an IT Support/Service ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always receive … support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. Work alongside third-party partners/providers either as part ...

Company Description Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued … Warehouse and Customer. Working hours: Monday-Friday, 8am-5pm. Salary: £29,155 per annum. Key Duties of a Stock and Systems Administrator: Maintain existing customer relationships with regards to the processing of customer orders, forms and quotes. Respond to a wide range of customer queries promptly, providing ...

Technical Support Engineer or IT Support role Strong troubleshooting skills across Windows, macOS or iOS devices Experience supporting Microsoft 365 Experience using IT service desk tools Strong communication and customer service skills This Technical Support Engineer role offers a great opportunity to join a supportive environment while ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised applications, reports, data and hardware. Specific Responsibilities: To respond to Clients requests … participate in Naviams Out of Hours on-call support rota. To attend training sessions as and when necessary. Any other activities that the Service Desk Manager may deem necessary. Person Specification The ideal candidate will be an analytical problem solver, with experience in IT Support in similar organisations. ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. Were a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. Were seeking a dynamic, enthusiastic individual to lead … Engineering Team. Reporting to the Managing Director, youll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across ...

Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast/Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal … support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you’ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across ...

Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With … business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running ...

Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With … business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running ...