626 to 650 of 2,142 Customer Service Jobs in the UK excluding London

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

ensuring rapid resolution and minimising impact on services and data integrity Engage in stakeholder forums (end-users, third party agencies or other functions within IT), obtain feedback, to promote service understanding Support regular system monitoring and alerting to verify the integrity and availability of appropriate resources and their associated processes to allow services to perform effectively and in line … and openly communicate risks, operational problems and tickets ascertaining business impact and escalating where appropriate Respond to requests for support in a timely fashion, ensure it meets the agreed service levels. Ensuring that customer Service is of a high standard and continually improved Follow appropriate controls over configuration, change, maintaining the appropriate level of documentation, training and … and reference resources are created to describe changes Identify and document gaps in services highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service mode What we're looking for: Operation Systems (Windows Server 2008 r2 More ❯

The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. Role Provide 1st line technical support to end-users via phone, email, and in-person Diagnose and resolve hardware, software, and network issues Escalate complex issues to 2nd/3rd line … the setup and deployment of new hardware and software Support migration projects including email, data, and system transitions Configure and install operating systems, applications, and updates Participate onsite in customer hardware replacements and IT infrastructure projects Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) Troubleshoot and maintain network connectivity (LAN/WAN/Wi-Fi) Set … process monitoring systems Required Qualifications/Skills: Fundamental knowledge of Microsoft 365 and Windows operating systems Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching) Excellent communication and customer service skills Strong desire to learn new technologies and improve skills Problem-solver with a hands-on approach Able to work independently and as part of a team More ❯

to match and to join a company that makes a big difference to the lives of learners? Joskos Solutions is the ICT partner that schools can trust, delivering outstanding service and support whilst keeping education at the heart of what we do. Our vision is to become the UKs most trusted provider of ICT support and Infrastructure Services to … schools and other educational organisations - a provider of outstanding service at every level, delivering award-winning service that are used as a benchmark for the education ICT sector. We want to be the ICT partner that schools can trust and turn to for everything ICT-related, always combining service and relationship longevity into the solutions and service … Web filtering products LGFL, Smoothwall, Sonicwall, Websense Experience with Sophos Enterprise Console and other managed antivirus systems Previous knowledge/experience within the education sector or MSPs beneficial Professional, customer service minded Solutions oriented with good problem-solving skills More ❯

Onsite Network Engineer, Reading ROC Technologies is seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. The successful candidate will play a key … role in day-to-day network operations, working proactively to monitor, maintain, and support the customers network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and … and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … by assessing change requests, guiding teams through the change management process and fostering continuous improvement. You'll be at the heart of transformation: shaping how change lands across our Customer Operations teams, supporting magical customer journeys, removing friction from processes, and empowering COps to deliver better, faster, and more confidently. This isn't just about fixing what's … adapt and continuously review domain processes, workflows and supporting documentation. Proactively identifying opportunities for improvement and lead on maintenance and plans to implement change. Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained. Develop and deliver readiness plans for embedding change into Customer Operations teams and processes. Analyse data sources to More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally within … a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role … ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to 22:00. … As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs customer … for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to More ❯

We are looking for a Service Desk Analyst (Level 2) to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site. You will provide 2nd line support, covering a large number … wellbeing, Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You High degree of technical ability applied with great customer service Previous experience in a technology team Service Desk environment with a high interest in technology Works proactively across the Service Desk team and promotes collaboration … technologies within the business as well as participating in the development and deployment of new technologies to the business Takes responsibility to ensure best practice is shared across the Service Desk team Proven attention to detail and commitment to recording information accurately Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to More ❯

JOB ROLE: IT Service Desk - Immediate Start HOURS: Monday - Friday 9am - 5:30pm SALARY: £13.00 per hour DURATION: Ongoing LOCATION: Basingstoke Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and … the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing 1 st/2 nd line support to UK suppliers. Role Specifics: Providing support in the form of Remote Technologies, Telephone and Email. Providing support for Desktops, Laptops, Polycom … calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly Working independently on weekly assigned tasks Ability to meet deadlines of new projects assigned to the Service Desk Liaising with 2 nd line and 3 rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S More ❯

We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients. In this role, you'll be the first point of contact for end users … too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business. About you: Experience in a client-facing or service desk role (desirable, not essential) Great communication skills - written and verbal Strong organisation and time management A team player who can build positive relationships with colleagues and clients Passion … for delivering excellent service Confident with Microsoft Office (Word, Excel, Outlook etc.) ITIL awareness would be a bonus, but not essential Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided More ❯

months initial, with possible extension) Hours: Full-time, 37.5 hours per week Rate: £15.00 per hour IR35 Status: Inside IR35 Hybrid Role About the Role We are seeking two Service Desk Support professionals to join our IT team reporting to the Service Desk Team Leader, you will be the first point of contact for technical support across multiple … based role requiring excellent communication skills via telephone and email. Key Responsibilities Provide first-line technical support to IT users. Handle requests via telephone, email, walk-ins, and Self Service in line with departmental standards. Log and manage all calls, ensuring correct prioritisation per SLA/OLA guidelines. Maintain accurate records in the Service Desk software, meeting all … call numbers, priorities, and estimated resolution times clearly to users. Keep users regularly updated on progress and status of their requests. Ensure timely updates and accurate documentation of all service desk interactions. Ideal Candidate Previous experience in a service desk or IT support role. Strong communication and customer service skills. Ability to work efficiently in a More ❯

all SLAs are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients. Key Responsibilities Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPI's the … time acceptance ratio and reduce multiple rejections in collaboration with the Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed … SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Skills and Qualifications Experience working within the Repair/Insurance industry is desirable. Prior experience within customer service with exposure to effective communication with clients/Suppliers More ❯

on-site. Some local travel will be required, so a full driving licence and access to a vehicle are essential. IT Support Technician - Key Responsibilities: Manage all incidents and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service … Windows Server and Active Directory. Experience administering Office 365. Exposure to Cloud support (desirable). Experience working with SLAs. Excellent organisational skills with the ability to prioritise effectively. Outstanding customer service and communication skills. Previous experience in a customer-facing role. Why Join This Company? Access to a personalised training platform. Skills assessments and tailored progression plans. More ❯

first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities As a Service Tech Coordinator, you will: Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment Work on … Keysight products as well as third-party instruments Perform service primarily at a Keysight site, with occasional work at customer locations Interpret customer requirements and identify potential needs to ensure satisfaction Evaluate assignments and determine appropriate technical actions Apply analytical thinking and develop customized approaches to complex tasks Solve technical problems requiring broad and deep knowledge of … minimum of 5 years of relevant experience Extensive knowledge and skills in electronic repair, calibration, and maintenance Ability to work independently and solve complex technical issues Strong communication and customer service skills Careers Privacy Statement ***Keysight is an Equal Opportunity Employer. More ❯

first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities As a Service Tech Coordinator, you will: Test, calibrate, validate, and repair electronic or analytical instruments, products, and modules Maintain functionality and accuracy of equipment through preventative maintenance and refurbishment Work on … Keysight products as well as third-party instruments Perform service primarily at a Keysight site, with occasional work at customer locations Interpret customer requirements and identify potential needs to ensure satisfaction Evaluate assignments and determine appropriate technical actions Apply analytical thinking and develop customized approaches to complex tasks Solve technical problems requiring broad and deep knowledge of … minimum of 5 years of relevant experience Extensive knowledge and skills in electronic repair, calibration, and maintenance Ability to work independently and solve complex technical issues Strong communication and customer service skills Careers Privacy Statement ***Keysight is an Equal Opportunity Employer. More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for issues … up, or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

Customer Success Implementation Specialist Full-time, Hybrid role (office based at least 3 days a week) Office base in Quedgeley, Gloucester What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Quedgeley, Gloucester. Avantis is a leading educational technology company focused on bringing immersive Virtual … to classrooms around the world. Our mission is to empower educators with innovative tools that inspire students, enhance engagement and improve learning outcomes. What will you be doing The Customer Success Implementation Specialist will play a pivotal role in supporting and coordinating the delivery of onboarding and training activities for our customers. You will help oversee the quality and … colleagues and support the Training Team Leader in implementing onboarding initiatives. This role is ideal for an experienced onboarding person equipped with supervisory skills while remaining hands-on in customer delivery. Key responsibilities will include Deliver high-quality bespoke onboarding and training sessions (online and onsite where required). Act as a mentor and first-line support for onboarding More ❯

Customer Success Implementation Specialist Full-time, Hybrid role (office based at least 3 days a week) Office base in Quedgeley, Gloucester What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Quedgeley, Gloucester. Avantis is a leading educational technology company focused on bringing immersive Virtual … to classrooms around the world. Our mission is to empower educators with innovative tools that inspire students, enhance engagement and improve learning outcomes. What will you be doing The Customer Success Implementation Specialist will play a pivotal role in supporting and coordinating the delivery of onboarding and training activities for our customers. You will help oversee the quality and … colleagues and support the Training Team Leader in implementing onboarding initiatives. This role is ideal for an experienced onboarding person equipped with supervisory skills while remaining hands-on in customer delivery. Key responsibilities will include Deliver high-quality bespoke onboarding and training sessions (online and onsite where required). Act as a mentor and first-line support for onboarding More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on … pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯

Location: Head Office Elland - Halifax Schedule: Monday to Friday, 8.30am - 5pm No Weekends Purpose of the role: Provide technical support for Terberg DTS engineers and service support employees. To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. To provide effective customer service and build relationships with both internal and external customers. To carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. To carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine … health and safety policies are implemented and adhered to at all times. To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process. Support members of the service department to facilitate and resolve any customer disputes regarding technical issues. To work as an effectivemember More ❯

Customer Support Representative – French Speaking Location: Hybrid-remote in Harrogate, UK Job Type: Full-time Schedule: 8-hour shift | Day shift | Weekend availability Salary: £28,000–£30,000 per year Are you a great communicator who thrives on solving problems and supporting customers? Are you fluent in both French and English, and excited to be part of a forward … thinking company rapidly expanding within European markets? If so, we’d love to hear from you. The Role You’ll be part of our small but impactful Customer Support team, acting as a key contact for both UK and French-speaking customers. Initially, your focus will be supporting consumers , but as you grow in the role, you’ll take … on more responsibility supporting our project partners and B2B clients. We’re looking for someone who is proactive, thoughtful, and enthusiastic about delivering exceptional customer service. This is a great opportunity for someone who wants to gain experience in the tech industry while building a long-term career in customer success, support operations, or account management. The role More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯