651 to 675 of 2,142 Customer Service Jobs in the UK excluding London

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights for … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of actions. More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

and Reporting, and Privacy and Consumer Protection. The Compliance Manager – Consumer and Privacy Programmes is a global specialist role, operating and coordinating across multiple jurisdictions and entities to ensure customer- centric and privacy-compliant practices across the business. The Role We are looking for a dedicated and experienced individual to lead EML’s global consumer protection and privacy compliance … regulatory developments across key markets (UK, EU, APAC, and North America). Lead the development of consumer-focused compliance policies, procedures, and controls. Ensure compliance oversight and testing of customer disclosures, product terms, and customer service standards. Support customer complaint handling frameworks, ensuring alignment with regulatory expectations and escalation processes. Partner with Product and Operations teams More ❯

fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic tools and telephone … support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire … . Strong customer focus and excellent telephone manner. Team player with strong interpersonal and communication skills. Ability to prioritise and manage workloads effectively. General fire systems knowledge with Network/IP-based product experience. Desirable Skills: Knowledge of UDL software across Galaxy, ATS, Intruder Panels. Experience with Cash4Windows. Exposure to enterprise-level networked CCTV systems (e.g., Cathexis). Remote More ❯

second line support to customers, ensuring smooth operation of their IT services and infrastructure. This is a hands-on role involving troubleshooting, monitoring, and maintaining systems, whilst contributing to service improvements and mentoring colleagues. What you’ll do: - Diagnose and resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching … updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice - Provide excellent customer service and build strong client relationships - Contribute to security, compliance, and service quality improvements What we’re looking for: - 3+ years’ IT support experience (MSP environment preferred) - Knowledge of Microsoft … tools (e.g. SolarWinds, NinjaOne) - Strong troubleshooting, analytical, and communication skills - Relevant certifications (Microsoft 365/Azure, ITIL Foundation) desirable Perks & Benefits: - 23 days’ holiday + birthday off (rising with service) - Pension, bonus scheme & death in service cover - Holiday Buy Scheme, colleague discounts & wellbeing support - Cycle to Work, eye tests, enhanced maternity/paternity pay - Learning & development opportunities + More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

Service desk analyst required!! Peterborough Full time - 37.5 hours per weekHourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role working … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic More ❯

Service desk analyst required! Peterborough Full time - 37.5 hours per week Hourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic More ❯

Service desk analyst required!! Peterborough Full time - 37.5 hours per week Hourly rate £13.50 - £14.70 PAYE We have a great opportunity for a service desk analyst to join a large IT organisation based in Hampton, Peterborough. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift-based role … This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be a professional English speaking individual, with strong all-round communication skills. If you are a charismatic analyst looking for a fantastic More ❯

cross-functional reporting and performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations … insights that improve the post-purchase journey. You'll act as a trusted partner to stakeholders, translating their needs into actionable data solutions that drive meaningful improvements to the customer experience. This role requires strong analytical skills, excellent communication, and a desire to grow technically within a supportive team. The Role What You'll Do Partner with business teams … to understand customer experience problems and help them make better decisions through data. Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. Write clean, efficient SQL to transform and extract data from large, complex datasets. Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. Ensure quality and maintainability by More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

across the UK and North America. Acting as the link between internal teams, customers, and suppliers to ensure smooth integration's, streamlined processes, and continuous improvements in line with service excellence. Salary: £35,000 Location: Colnbrook Hours: Monday - Friday 09:00 - 17:30 Duties: Oversee and support core systems including Carrier Management, Customs Integration, Customer & Carrier Integration's … across regions. Manage and track warehouse automation suppliers, scheduling maintenance, monitoring performance, and ensuring spare parts are ordered in line with operational needs. Provide guidance and training to Operations, Customer Service, Accounting, and Sales on system use and troubleshooting. Support teams on Express & Freight systems, Returns Portals, Payment Solutions, External Carrier Applications, and Duty Calculation tools. Work closely … and communicating outcomes to business owners. Apply Lean Six Sigma methodology to streamline operations, automate manual tasks, and reduce inefficiencies. Carry out quality audits, creating action plans to enhance service and compliance. Directly manage customer relationships, providing integration and solution support. Research new solutions to meet customer requirements and adapt existing setups where needed. Design and deliver More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations … of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both More ❯

will be required to work onsite at the Farnborough office 3 days a week and must have a valid driving license, as this role involves ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain and maintain security clearance. Duties/Responsibilities of Position: Responsible for field installation … hardened and secured in accordance with industry best practice. Domain Controller Administration ensure high availability and monitor replication. Implement periodic patching schedules for all PCs and Windows Servers in customer environments. Deploy and configure suitable anti-virus solutions for all servers and workstations. Deploy, configure, and maintain Security Information and Event Management (SIEM) solutions. Document and provide knowledge transfer … customers with hardware and software upgrades. Act as the interface for New Infrastructure Introduction. Help customers with equipment configuration. Provide training on infrastructure operations. Provide remote support to the customer base. Participate in customer technical assistance troubleshooting calls. Participate in an on-call rotation to provide 24x7 support to the customer base. Requires 25-50% travel, including More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯