676 to 700 of 2,142 Customer Service Jobs in the UK excluding London

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

internal operations and external interactions with clients, ensuring contracts and quotations are effectively administered and negotiated. Experience required includes strong administrative process management/office management, business-to-business customer service, and contract management. Benefits include: 24 days holiday + bank holidays Pension scheme Healthcare assistance scheme Free, on site parking in Sheffield Career development opportunities Youll act … as the vital link between our engineering experts and commercial sales team making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service. Responsibilities: This role will involve hands-on management of all aspects of the companys internal operations, focusing on: Project management of the … end-to-end customer journey including operational, administrative, and contractual elements IT system efficiency and continuous improvement Office management Experience required: Hands-on experience of customer relationship management and customer journey within a business-to-business environment co-ordinating the customer journey from initial enquiry through to final invoice Experience managing internal operations such as IT More ❯

IR35) hybrid contract based 3 days per week in Birmingham, Manchester, Leeds, Sheffield, Newcastle or Blackpool Required to support Care Services Team within Digital Modernisation and Efficiency. The Care Service is a key part of DWP's transformation work and a priority of the Service Modernisation Programme. The goal is to modernise three of DWP's benefit lines … AA, CA and DLAC) in accordance with DWP's single business delivery model. The outcomes align with DWP's 2030 strategy and include efficiencies, better customer service and more interoperability between DWP services The Care Service programme is a strategic transformation initiative aimed at simplifying and unifying benefit-related services into a single, user-centred model. It … operates within a complex ecosystem of Legacy systems, evolving policy frameworks, and cross-cutting digital platforms such as Customer Account and Colleague View. Architects are critical to this transformation, ensuring that technical solutions are scalable, secure, and aligned with both user needs and policy intent. Initially focused on the core benefit system, but with an eye on downstream analytics. More ❯

internal operations and external interactions with clients, ensuring contracts and quotations are effectively administered and negotiated. Experience required includes strong administrative process management/office management, business-to-business customer service, and contract management. Benefits include: 24 days holiday bank holidays Pension scheme Healthcare assistance scheme Free, on site parking in Sheffield Career development opportunities You’ll act … as the vital link between our engineering experts and commercial sales team — making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service. Responsibilities: This role will involve hands-on management of all aspects of the company’s internal operations, focusing on: Project management of … the end-to-end customer journey – including operational, administrative, and contractual elements IT system efficiency and continuous improvement Office management Experience required: Hands-on experience of customer relationship management and customer journey within a business-to-business environment – co-ordinating the customer journey from initial enquiry through to final invoice Experience managing internal operations such as More ❯

Recruiting Now: Service Support Assistant We’re looking for a Service Support Assistant to join the Business Support Service team in Leicestershire. Location: Leicester (1–2 days in the office) Rate: £16.94 per hour Contract: 2 months initially About the Role The role involves supporting a busy service area by managing information accurately, improving data quality … and ensuring work is completed within agreed timescales. You’ll handle a mix of administrative tasks and customer service responsibilities, requiring strong attention to detail and good organisational skills. Key tasks include: Responding to and screening calls, emails and enquiries in a professional manner. Preparing documents such as reports, spreadsheets, minutes and presentations. Diary management, arranging meetings and More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … 55k + Bonus + Package What Youll Do Own and continuously improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify … knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … + Bonus + Package What Youll Do Own and continuously improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge … gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯

Senior Project Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection You'll be: Led projects or work streams within larger programs, ensuring everything is completed on time, within budget, and according to the plan. Apply the More ❯

We're hiring: Audio Visual Field Service Engineer London £38,000 - £45,000 + Benefits We're looking for an experienced AV Field Service Engineer to join our Client's team and deliver exceptional onsite and remote technical support across enterprise client sites. Competitive salary + career progression? Work with cutting-edge AV/VC/UC technologies … Opportunity to travel (UK & Europe)? Professional training & development If you're highly skilled in AV field service, thrive under pressure, and want to work with a global leader in technology integration , we'd love to hear from you. In this position you will: Provide onsite and remote AV field service engineering support across client sites. Carry out preventative … maintenance, site surveys, and event coordination. Handle small works installations and handover to clients. Deliver high-quality customer service, ensuring client satisfaction and SLA compliance. Manage and update service tickets promptly and accurately. Participate in rotational shift patterns and occasional European travel. Support documentation and administration linked to service delivery. Desirable Skills & Experience Strong technical proficiency More ❯

the roleWeare looking for a dependable and technically proficient IT Support Engineer tojoin our Onsite BAU team supporting the WM Morrisons account. The role involvesscheduled support for incidents and service requests, hardware break-fix, andremote assistance across customer sites. OverviewOur client is currently looking for a recruit in joining their current team, below are the job details for … Bradford Working Hours: Shift 1: 08:00 AM - 16:00 PM Shift 2: 09:00 AM - 17:00 PM Contract Duration: 4 MonthsRoles and Responsibilities: Respond to incidents and service requests scheduled by the GSC (Global Service Centre) Perform hardware break-fix support for HP and Dell desktops and laptops Resolve software-related issues and fulfil software service requests Provide remote support to customer sites as needed Communicate promptly with the Team Lead if delayed before shift start Other stuff we're potentially looking for: Proven experience in IT support, particularly in hardware break-fix and software troubleshooting Familiarity with HP and Dell hardware platforms Strong customer service and communication skills Ability to work More ❯

businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy. As a forward-thinking business utilising … the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our? Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us … holidays. ·??????5 additional days leave granted based upon length of service. ·??????£250 Bright Ideas Scheme. ·??????Kudos Employee Recognition Scheme – Including Days Out. ·??????Buy & Sell holiday allowance scheme. ·??????Death in service benefit. ·??????Pension scheme. ·??????Complimentary fresh fruit, tea, and coffee. ·??????Eye care vouchers. ·??????Friday fridge. ·??????Company lunches. ·??????£1,000 Refer A Friend Scheme. ·??????Fun incentives. ·??????Paid Charity leave.??? What will More ❯

within an area covering East Anglia. Working closely with the sales and senior management team, the position is primarily focused on bringing in new business, whilst also growing existing customer accounts profitably. You will have significant autonomy in tailoring the offering to meet your customer needs. This is a full time, permanent position with a company car, mobile … annum plus bonus, vehicle etc. Key Responsibilities: As an Business Development Manager - Tool Hire , your job role would include: Identify and develop new business opportunities Maximise revenue from existing customer accounts Establish, develop and maintain positive customer relationships Keep up-to-date with industry developments, market trends etc Meet or exceed agreed sales targets Work both on building … the Plant Hire/Tool Hire industry Excellent selling, communication and negotiation skills Ability to work both independently and as part of a team Highly motivated and target driven Customer focused with excellent customer service skills Successful track record in field sales You must be confident using IT software Full UK drivers licence Benefits: Within the role More ❯

over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops … implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast … skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates More ❯

+ Vehicle + 37 Days Holiday + Healthcare Scheme An excellent opportunity for a Service Engineer with experience on printers & photocopiers looking to join an expanding company who are well known to look after their staff. Do you have experience servicing and repairing printers & photocopiers? Would you like to join a rapidly expanding company? This leading company specialise in … and with a recent rebrand and a brand new office they are now going through a period of expansion. Due to this they are now looking for a Field Service Engineer to join their expert team. In this role you will be tasked with the service, maintenance and repair of printers and copiers on customer sites around … Sussex, Surrey, London & the South Coast. The business pride themselves on their exceptional customer service, so you will be expected to uphold their high standards and provide an excellent service when on site. This role would therefore suit a Service Engineer with experience on printers and photocopiers who is looking for a new challenge and the More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … business hours: Shift 1: 08 30 GMT/BST Shift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team More ❯

a fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working.Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Demonstrable experience of Omnichannel implementation as part of a broader CRM … implementation, preferably having played a leading role on the Omnichannel side. Experience with omnichannel implementation for customer service and configuring Microsoft Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance:Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role.Soft Skills:Excellent problem-solving More ❯

About us We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure. Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs. Signet Consultancy Ltd is looking for a 1st Line Support Engineer to … join our team in Greater London. This position is responsible for the following: Provide 1st line support for on-site clients based in the UK. Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution. Troubleshoot, diagnose, and … by all users, providing relevant training where necessary. Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Skills and Experience: 1-2 years of experience in 1st line support. Microsoft Windows 10,11 and MacOS More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is More ❯

the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues … Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with … senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers Ready to Take the Next Step? Join our team and become part of a company that values More ❯

with our client, a fast growing company bringing ultra-fast fibre to more rural communities across the Highlands. To help them on this journey, they are looking for friendly, customer-focused people to join the installation teams in Inverness and the North Highlands. Don't worry if you don't have fibre experience as full training provided. This role … homes and businesses Carry out light excavation and cabling work (indoors and outdoors) Work on overhead networks where needed Test equipment and show customers how to use their new service Deliver excellent customer experiences every time What youll bring: Great communication and customer service skills Comfortable working outdoors, at height, and with manual tasks Full UK More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk tracking … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills More ❯

business as usual! What we are looking for? Ideally professional/business level fluency in speaking/reading/writing French/English. Preferably 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive, problem solving personality. Confidence to … but results in revenue) What we offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity/Paternity Leave/… Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/Financial/HR & Health advice) 4pm ‘Wellbeing Weekend’ early finish business wide for staff* Central Services More ❯