701 to 725 of 2,645 Customer Service Jobs in the UK excluding London

CEO RESPONSIBILITIES AND ACCOUNTABILITIES Operational Local Support Activities Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. … a lead in driving resolutions for IT problems, linking in with relevant teams where required. Produce regular incident reporting statistics, analysing trends and using information to identify problems or service improvements. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where … required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as the dedicated point of contact for selected premium support customers. Support internal bespoke support environments where requested. Regularly review processes, propose and implement improvements with necessary approvals to ensure processes remain relevant. Assist Technology Support infrastructure More ❯

role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and … network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core infrastructure including laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and … scanners, and peripherals. Basic understanding of network patching and connectivity. Familiarity with Windows operating systems and Microsoft Office applications. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Organised, detail-oriented, and able to prioritise effectively. A collaborative team player who can also work independently. Flexibility to travel between offices and adjust working hours More ❯

dynamic and growing business. You'll play a key part in keeping IT systems running smoothly across the organisation, responding to user requests, diagnosing technical issues, and ensuring consistent service delivery. This role will suit someone who takes pride in delivering excellent customer service and wants to continue developing their skills in a professional, hands-on environment. … of network fundamentals, including LAN, Wi-Fi, and VPN troubleshooting. * Ability to manage multiple support requests efficiently while maintaining high standards of service. * Excellent problem-solving skills and a customer-focused approach. * Strong communication skills, both verbal and written. * A commitment to learning new technologies and improving existing processes. Desirable Skills * Experience using an IT service management or More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

the UK. Our goal is to revolutionise care delivery through technology, ensuring seamless, efficient, and compassionate support. As we expand our operations, we are seeking a highly motivated, proactive, customer-focused individual with a passion for Care, Safety, Innovation, and delivering exceptional service. You’ll thrive in a fast-paced environment, working collaboratively to help CSI’s customers succeed … while growing the business. Role Overview: Business Development Manager - Care Safety Innovations plays a vital role in ensuring exceptional customer experiences while driving sales growth. This role combines elements of customer success management and sales support, focusing on building lasting relationships, understanding customer needs, and delivering tailored safety solutions. As the first point of contact for many … assist customers throughout their journey from initial inquiries to post-purchase support ensuring their satisfaction and encouraging long-term loyalty. You will also collaborate with the other sales and customer success teams to meet and exceed targets, contributing to the company’s mission of creating safer workplaces and communities. You will be responsible for negotiating sales, Drive revenue by More ❯

Printer Service Field Technical Services Engineer Servicing the North Western London Area This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience. Responsibilities: Provide technical assistance on printers Effectively investigate and rectify faults on printers Perform device installation routine maintenance and modifications/updates … Key success factors Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service What we can offer you Salary up to £31000 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part More ❯

Printer Service Field Technical Services Engineer Servicing the North Western London Area This role is to provide technical field support to accounts in the Kyocera group. We are looking for someone with Printer Technical Service Experience. Responsibilities: Provide technical assistance on printers Effectively investigate and rectify faults on printers Perform device installation routine maintenance and modifications/updates … Key success factors Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues Excellent communication and interpersonal skills to ensure first class customer service What we can offer you Salary up to £31000 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part More ❯

on networking and Microsoft environments. The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or More ❯

walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problem Remain in touch with a customer until their issues are totally resolved or/and request is completed Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that … users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with … other Service Areas Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system. Your Profile Essential skills/knowledge/experience: Work experience in More ❯

walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problem Remain in touch with a customer until their issues are totally resolved or/and request is completed Ensure targets are achieved in accordance with tight key performance indicators by identifying and escalating issues that … users to execute and maintain systems that apply industry best practices in achieving business objectives, while ensuring the integrity and security of the data, network, and system Offer outstanding customer support and excellent communication in accordance with all Service Desk procedures and policies by identifying and working with all remote users, corporate network users, as well as with … other Service Areas Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system. Your Profile Essential skills/knowledge/experience: Work experience in More ❯

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be … proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. … They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components/equipment. This role interfaces directly with Morgan Stanley daily and his/her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities : Responsible for identifying defective or failed equipment and take ownership to More ❯

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be … proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. … They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components/equipment. This role interfaces directly with Morgan Stanley daily and his/her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities : Responsible for identifying defective or failed equipment and take ownership to More ❯

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be … proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. … They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components/equipment. This role interfaces directly with Morgan Stanley daily and his/her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities : Responsible for identifying defective or failed equipment and take ownership to More ❯

working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery . Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main … The ideal candidate for this position should possess : Consistency and methodical approach to work Willingness to listen, learn and improve Understanding of sales principles and ability to deliver excellent customer experience Attention to detail and high degree of professionalism Problem-solving skills What do we expect from you Positive attitude Excellent t elephone ma nner Good sense of humour More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing daily … IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing daily … IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

1. Lead the end-to-end delivery of the Economy & Funding Team Customer Relationship Management (CRM) system in accordance with agreed project governance, scope and objectives. 2. Develop and maintain detailed project plans, timelines, and documentation to ensure delivery within agreed timescales, budgets and quality standards. 3. Act as primary liaison between the ICT team, Economy and Funding Manager … and end users to ensure clear communication and coordinated delivery of project activities. 4. Gather, analyse, and document CRM requirements in collaboration with service users to ensure the CRM system meets operational and customer service needs. 5. Coordinate and oversee system configuration, testing, and quality assurance activities to ensure functionality aligns with specified requirements. 6. Manage change … alignment, transparency, and support from the key stakeholders. 9. Monitor and report on project progress, risks, and issues, providing regular updates to management. 10. Work collaboratively with the ICT service to ensure integration of the CRM system with existing digital platforms and business systems. 11. Support the transition from project delivery to business-as-usual operations, ensuring appropriate handover More ❯

1. Lead the end-to-end delivery of the Economy & Funding Team Customer Relationship Management (CRM) system in accordance with agreed project governance, scope and objectives. 2. Develop and maintain detailed project plans, timelines, and documentation to ensure delivery within agreed timescales, budgets and quality standards. 3. Act as primary liaison between the ICT team, Economy and Funding Manager … and end users to ensure clear communication and coordinated delivery of project activities. 4. Gather, analyse, and document CRM requirements in collaboration with service users to ensure the CRM system meets operational and customer service needs. 5. Coordinate and oversee system configuration, testing, and quality assurance activities to ensure functionality aligns with specified requirements. 6. Manage change … alignment, transparency, and support from the key stakeholders. 9. Monitor and report on project progress, risks, and issues, providing regular updates to management. 10. Work collaboratively with the ICT service to ensure integration of the CRM system with existing digital platforms and business systems. 11. Support the transition from project delivery to business-as-usual operations, ensuring appropriate handover More ❯

have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll … inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis … and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer More ❯

have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll … inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis … and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer More ❯

have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium. Where you’ll … inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis … and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer More ❯

architecture, consulting, and support to help customers drive solutions and resolutions Qualifications Technical experience with hybrid infrastructures, architecture designs and Cloud Adoption – Well Architected Framework. 8+ years’ experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced … deploying, operating, and optimizing on-premises, Private and Public cloud environments. Windows and Azure certifications - Advanced Microsoft certifications are preferred. Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Required Skill Set: Windows Server Platforms …/Virtualization Customer Engineer Technical skills: Broad knowledge of on-premises Microsoft products with deep understanding of the following: Azure Stack HCI/Local Software Defined Networking Deployments and Configuration Network ATC Storage Spaces Direct Deployments and Configuration Storage Provisioning Azure ARC for Servers Azure Virtual Desktop Virtual Machines Azure Update Manager Azure Monitor Windows Server (Windows Server More ❯

architecture, consulting, and support to help customers drive solutions and resolutions Qualifications Technical experience with hybrid infrastructures, architecture designs and Cloud Adoption – Well Architected Framework. 8+ years’ experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced … deploying, operating, and optimizing on-premises, Private and Public cloud environments. Windows and Azure certifications - Advanced Microsoft certifications are preferred. Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. Required Skill Set: Windows Server Platforms …/Virtualization Customer Engineer Technical skills: Broad knowledge of on-premises Microsoft products with deep understanding of the following: Azure Stack HCI/Local Software Defined Networking Deployments and Configuration Network ATC Storage Spaces Direct Deployments and Configuration Storage Provisioning Azure ARC for Servers Azure Virtual Desktop Virtual Machines Azure Update Manager Azure Monitor Windows Server (Windows Server More ❯

Established in 1988, Spitfire is a leading owner managed medium sized internet and telecommunications service provider. We are one of the select few in the UK to have our own core network. We provide innovative Internet, Cloud, IP telephony, IoT and cybersecurity solutions to over 5,000 business customers, many of whom are famous brand names. With emphasis on … engineering skills and industry leading customer service, we aim to build long term business relationships. We are currently looking for graduates with the drive and determination to succeed in a dynamic sales team to enrol on our industry leading training programme. Located in London or Birmingham this is a fantastic opportunity to join an exciting technology company in … May Include the Following: ? Learn, assimilate and keep up to date with industry technology ? Manage client relationships to grow and cross sell Spitfires products into new customers and existing customer base via telephone and customer facing meetings ? Have a competitive nature to challenge yourself, meet and exceed set sales targets and sales activities ? Identify sales opportunities within the More ❯