Technical Support Engineer
- Hiring Organisation
- Fuse 2
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
Broadband support who is keen to specialise in SIP and VoIP technologies. Key Responsibilities: Provide technical support for VoIP systems, including troubleshooting and resolving customer issues related to SIP trunks, call quality, and connectivity. Configure, monitor, and maintain VoIP infrastructure, including IP phones, PBX systems, and gateways. Respond … manage support tickets, ensuring timely resolution and excellent customer service. Assist customers with the installation, configuration, and troubleshooting of VoIP hardware and software. Identify and diagnose network-related issues affecting VoIP services. Collaborate with internal teams to escalate complex issues when necessary. Document solutions, procedures, and best practices ...