301 to 325 of 1,176 ITIL Jobs in the UK excluding London

Desirable Skills: Experience implementing CI/CD pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply now if you are a More ❯

management and organisational skills, with the ability to effectively prioritise tasks to meet deadlines. • Experience in ITSM environments and tools (e.g., ServiceNow). • Experience of RedHat FreeIPA account management. • ITIL Foundation. • Experience of working in an Agile project delivery environment. • Familiarity with similar cyber situational awareness platforms. #LI-SB2 Together, as owners, let's turn meaningful insights into action. Life More ❯

change, promoting innovation, and overcoming resistance to new ways of working. Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial processes across a prestigious and More ❯

Hands-on experience with SOC tools including SIEM, IDS, antivirus, vulnerability management platforms, and Microsoft Azure security solutions Familiarity with the MITRE ATT&CK framework Experience working in an ITIL-based service management environment How you’ll be rewarded: 26 days Annual Leave + Bank Holidays + Wellness days Private Medical Wellness Allowance - £500 Season Ticket Loan Opportunity to work More ❯

years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuous improvement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the ability to develop teams and More ❯

e.g. Freshservice, ServiceNow, Jira) Strong communicator - able to work with technical and non-technical stakeholders alike Some exposure to change management and helping shape technical delivery would be useful ITIL knowledge or equivalent experience preferred This is a great fit for someone who enjoys variety and thrives in a visible, hands-on service leadership role. While deep technical skills aren More ❯

and stakeholder management skills Full clean driving licence and willingness to travel to remote sites Desirable: Windows Server and Amazon RDS experience Certifications in Agile, PRINCE2/APM, or ITIL Foundation Qualifications: Relevant degree and/or certifications (e.g., CCNP, CCIE) Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth More ❯

and stakeholder management skills Full clean driving licence and willingness to travel to remote sites Desirable: Windows Server and Amazon RDS experience Certifications in Agile, PRINCE2/APM, or ITIL Foundation Qualifications: Relevant degree and/or certifications (e.g., CCNP, CCIE) Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth More ❯

out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge More ❯

looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator More ❯

scope of the role. The Successful Applicant The successful candidate will need to have the following skills and background: Education, Training, and Skills: Certification in IT security is essential. ITIL service delivery certification is desirable. Project Management (PM) training and certification would be advantageous. Formal training in managing Microsoft/Azure networks and platforms. Strong knowledge of Microsoft Office and More ❯

to work under pressure Professional working attitude - strong ability to communicate effectively with local and remote team members Experience in a Technical Support/Net Ops environment Desirable skills ITIL knowledge/foundation certification TCPDump/Wireshark packet capturing Experience with the following: Fortinet - FortiGates and FortiSwitches, understanding of SDWAN solutions, AWS, Azure, Netreo monitoring tools If you are passionate More ❯

stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders •Support/Development consultants •Account Director[s] •Account/Programme Leadership Team •Project Managers Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

and sub-category designation and are correctly prioritised Ensure ownership is taken of user issues Actively communicate with the customer Ensuring company Health & Safety standards are always met Follow ITIL guidelines where applicable What you will need to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels More ❯

industry trends, concepts, opportunities, threats & constraints. Experience & knowledge of GenAI, predictive analytics, or automation workflows in enterprise environments. Familiarity with NLP frameworks (TensorFlow, PyTorch) and LLM fine-tuning techniques. ITIL certification and/or AI/ML certifications (AWS, Google Cloud). Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow. Knowledge of More ❯

focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service … SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring … regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: Proven multiple customer account experience - at least three years of managing ITSM More ❯

p/d Inside IR35 Experience * Worked in a Customer Service Role (technically diverse environment beneficial) * Excellent Telephone Manner * Excellent standard of written English * Punctual and Reliable Desirables * ITIL Foundation Certification * Operational knowledge and experience of working with call management systems * Worked with a service management framework (ITIL beneficial) * Intermediate working knowledge of Microsoft Office Applications * Intermediate working knowledge of … prioritising them as appropriate * Handle enquiries, complaints and escalations from customers and other stakeholders * Able to analyse complex issues and follow established processes and procedures * Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second line support or third parties * Provide an exceptional level of customer service More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude More ❯

with Desktop Support and 2nd/3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools … Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with a team-first attitude Apply now or contact me directly at nikola.miletic@nicollcurtin.com . More ❯

and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact … with university members, a customer focused approach to service delivery. Excellent communication skills and the ability to interact effectively with people at all levels. Experience of working in an ITIL managed environment. Good exposure of API Management, Logic App's, Azure Integration Services Experience of working in a complex HE environment - Desirable WEG Tech is acting as an internal Recruitment More ❯

manage workloads, and meet deadlines. Excellent interpersonal and communication skills. Experience with API management and middleware systems. Systems analysis, business process mapping, and innovative problem solving. Microsoft certifications and ITIL foundation desirable. Familiarity with web technologies (HTML, JavaScript), and scripting (VBA, VBScript More ❯

experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure and meet deadlines If you're More ❯

time effectively Preferred Qualifications (Nice To Have) IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) Experience with ticketing systems and remote support tools Familiarity with ITIL best practices Basic networking knowledge (DNS, DHCP, VPN) Benefits Private Medical Insurance (PMI): High-quality healthcare access for all PAYE employees. Employee Assistance Program (EAP): Confidential support resources for personal More ❯

thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career development opportunities within a growing business. Hybrid working ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this More ❯

PostgreSQL, MongoDB Proficient with Linux/Windows command line (Bash, PowerShell) Monitoring: Grafana, Prometheus, ELK, Splunk Agile working and tooling (e.g., Jira, Confluence) Diagnosing and resolving complex system issues ITIL knowledge or exposure to IT service operations Containerisation: Docker, Kubernetes, OpenShift Awareness of modern tech trends and tooling Security Requirements You must hold live DV clearance to be considered. Why More ❯