301 to 325 of 474 ITIL Jobs in the UK excluding London

4. Profile Must haves: Application management Senior stakeholder skills Robust supplier management Line management Nice to haves: Public Sector experience Architecture background TOGAF ITIL Job Offer 27 days + 3 days at Christmas + BHS Option to buy more holidays Government Pension Health cash plan Car leasing scheme Range ...

Build reporting, controls, and audit readiness frameworks Skills & experience required: - Proven experience building or transforming an IT Asset Management (ITAM) capability Strong knowledge of ITIL and Service Management practices Experience working with CMDB platforms. Understanding of CIS Controls and security governance Ability to operate strategically while remaining hands ...

Role The main duties and responsibilities of this role include: Provide first-line technical support Apply technical understanding to categorise incidents accurately Support ITIL-lite processes i.e. (Incident, Request, Problem, Knowledge). Assist with basic device configuration and setup. Maintain asset register and support asset lifecycle processes. Support college events ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

multi-site environment Experience of running an Architecture function Ideally you may also hold a certified Project Management qualification, (eg. PRINCE2) and/or ITIL V3 or V4 Foundation (this is desirable but not essential) Excellent communication skills and the ability to negotiate and influence others You will also have ...

minimum 5 year UK residency required for Management Vetting. You must hold a HNC or equivalent qualification/willingness to work towards and an ITIL Foundation Certificate or willingness to work towards. xkybehq Interested? Please hit apply now! THE CLOSING DATE FOR THIS VACANCY IS 18TH JANUARY 2024 Our reference ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major … CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will ...

recovery solutions and strategies. Basic knowledge of database management systems (SQL, MySQL). Strong experience with cloud services, including cloud migration projects. Knowledge of ITIL best practices and experience in an ITIL-based environment. About AJ Bell AJ Bell is one of the UK’s fastest-growing investment platform businesses ...

stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle … managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back ...

within 2 weeks of the closing date. Person Specification Qualifications Essential Educated to undergraduate Degree level in a relevant subject or equivalent experience ITIL qualification Evidence of continued professional development Master's Degree in a relevant subject or proven work experience Desirable PRINCE2 Practitioner Certification or training in data integration … depth working knowledge of the NHS across Cumbria and the region Extensive knowledge of different NHS applications and their use in an operational theatre ITIL Standards Project management standards Familiarity with NHS Digital standards and regional digital strategies Awareness of clinical safety and the application of DCB0129 and DCB0160 Awareness ...

technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite … supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS ...

technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite … supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS ...

Desk team in Stoke-on-Trent. This is an excellent opportunity for someone looking to develop their career in IT support within a structured, ITIL-driven environment. The Role As a 1st Line Support Engineer, you will act as the first point of contact for both internal and external customers … business to resolve issues effectively About You Previous experience in an IT support or Service Desk environment (preferred but not essential) Understanding of ITIL processes (Incident, Problem, Change Management) Strong communication skills, both written and verbal Customer-focused mindset with a genuine desire to resolve issues A team player ...

troubleshooting skills, and maintaining compliance with government security standards. Key Responsibilities Answer inbound support calls/emails via service desk tools, logging tickets per ITIL standards. Log, categorise, and prioritise incidents and service requests received. Perform initial diagnosis and resolution of L1 issues: hardware (desktops, laptops, peripherals), software (MS Office … government, defence, finance). Proven L1 troubleshooting in Windows/macOS environments, Active Directory, O365, Intune, SharePoint and remote tools (TeamViewer). Familiarity with ITIL processes, ticketing systems, and basic scripting (PowerShell/Batch). Excellent verbal/written English communication for non-technical users. Ability to work onsite full ...

workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While not a people management role, you will provide operational guidance, coordination, and leadership across the team. If you thrive in a fast‐paced support … service metrics. Recommend and support service and process improvements. Proactively chase or escalate tickets approaching SLA breach. Take operational ownership of critical escalations following ITIL Incident Management. Contribute to knowledge management including SOPs, documentation, and knowledge articles. Assist with onboarding, training support, and upskilling of Level 1 analysts. Attend customer ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

Strong communication & influence * Customer centric mindset * Analytical problem solving * Accountability & resilience Experience & Skills Essential: * 5+ years in IT Service Management/Delivery roles * Strong ITIL v4 knowledge * Proven Change Management leadership * Experience in secure/regulated environments * Technical understanding across infra, networks, and security * Stakeholder facing reporting experience * Supplier management … experience * Familiarity with ITSM tools Defence/Government environment experience Desirable : * ITIL 4 Managing Professional or ISO/IEC 20000, PRINCE2 or PMP, CISSP/CISM or similar, SIAM experience, Knowledge of JSP 440/604 and accreditation processes Qualifications * ITIL v4 Foundation (required) * ITIL v4 Specialist modules (desirable) * PRINCE2 ...

Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex, fast-paced environment, the role … focused on. Requirements of the Role: Advanced Technical Support & Escalation Handling Leads complex incident escalations, providing expert technical diagnosis and rapid restoration of service. ITIL-Aligned Service Management Drives ITIL-compliant Incident, Problem and Change practices, ensuring quality, governance, and service stability. Operational Governance & Continuous Improvement Identifies service trends ...

infrastructure Experience with knowledge graph and catalog capabilities, including graph data modeling and integration Relevant architecture and technology certifications (e.g., TOGAF, cloud provider architect), ITIL, or asset management credentials Experience embedding regulatory, risk, and control requirements into architecture standards Background leading vendor evaluations and proofs‐of‐concept with objective scoring ...

test teams Experience working with the full software development lifecycle Hands on experience of source control such as Git Understanding of Project Management, SDLC, ITIL and Data Security & Compliance and other frameworks Ability to research alternative technical solutions, build and test them and recommend their adoption, e.g. use a sort ...

within our knowledge base to ensure accurate and up-to-date information. Lead by example in promoting best practices for IT security, service management (ITIL), and project management. Requirements Extensive experience (typically 7+ years) in a senior infrastructure engineering role, preferably within a global or multi-site SME. Qualifications & Experience … advantage. Relevant industry certifications, such as Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or other Microsoft 365/Security certifications. Familiarity with ITIL & NIST frameworks for service management. Experience working in an agile environment ...

knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical ...

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...

resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4/ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient ...