601 to 625 of 646 ITIL Jobs in the UK excluding London

day operations of the service desk, ensuring SLAs and KPIs are met Act as a technical escalation point and provide guidance on complex issues Drive service improvements and champion ITIL-aligned processes Collaborate with wider IT teams to ensure seamless support and issue resolution Foster a culture of accountability, learning, and continuous improvement What You'll Bring: Proven experience as … a senior service desk role Strong technical background with the ability to be hands-on when required Excellent communication and stakeholder management skills Solid understanding of Microsoft Active Directory ITIL Foundation certification (or equivalent experience) A proactive, solution-focused approach with a passion for delivering outstanding service Why Join? Be part of a respected UK-leading organisation with a strong More ❯

and digital workplace environments. Experience working with third-party vendors and outsourcing partners. Strong track record in end-to-end project delivery within medium to large organisations. Exposure to ITIL environments and service management principles. Experience working with cross-functional teams including SMEs, business analysts, and technical teams. Desirable Experience of MSP transitions Skills & Competencies Strong project planning and coordination … Comfortable working in structured project environments (e.g., Agile, Waterfall, Hybrid). Tools & Methodologies Proficiency in project management tools such as MS Project, Jira, Confluence, or Azure DevOps. Familiarity with ITIL processes (certification desirable). Competence in producing project documentation and reports. Desirable Understanding of Digital Workplace technologies (e.g., MDM, collaboration tools, service desks). Carbon60, Lorien & SRG - The Impellam Group More ❯

skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and … ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen More ❯

skills - Proficient Informed Decision Making - Proficient Relationship Management - Proficient Effective Communication - Proficient Time Management - Proficient Continuous improvement - Proficient Project Management - Proficient IT Proficiency - Proficient Salesforce Administrator (Admin 201) - Proficient ITIL - Desirable Behaviour Integrity Adaptability Customer Focused Innovative Self motivated Respect Resilience Decision Making Problem solving Experience Knowledge of Waste Management or Utilities (desirable) Proven experience in business processes, systems and … ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office Working Risk Assessment Display Screen More ❯

Educated to Masters level education or equivalent level or equivalent experience delivering Digital services Good knowledge of the provision of health services Evidence of continuous personal and professional development ITIL Certification or relevant experience or working in an ITIL environment Desirable Project Management qualification, such as PRINCE II or experience of using structured project methodology Evidence of experience or qualification More ❯

the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent matrix management … integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (e.g., ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Information Systems … or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the More ❯

that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation of calls in-line with Incident and Service Request Management processes to allow for trending and reporting to drive management information to improve … an equal opportunities employer You will ideally have Experience of working in a client facing IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good relationships with customers More ❯

Specification Qualifications Essential GCSE Math's and English (A-C) or equivalent. Customer service trained or equivalent experience Higher National Certificate/Diploma or equivalent or relevant experience Desirable ITIL Foundation Experience Essential Minimum of 18 months working in an IT support environment Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary. Desirable Experience … stakeholders. Excellent written and verbal communication skills Good customer facing Skills Ability to analyse situations/information to identify and resolve a range of problems Knowledge Essential Knowledge of ITIL Service Management Knowledge of remote user technologies Knowledge of a range of relevant hardware and software environments, gained through qualification or equivalent experience Understanding of Information Governance and Confidentiality, Attentive More ❯

for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in their IT engineering career. … Contribute to the design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical More ❯

for Microsoft 365 and Azure services while working closely with dynamic software engineering teams. You'll play a key role in service migrations, onboarding/offboarding, ticket prioritisation, and ITIL-based processes. This role also involves consultancy, on-site audits, and producing clear reports for clients, making it ideal for someone looking to step up in their IT engineering career. … Contribute to the design and build of new client environments. Essential Skills: Practical experience supporting Microsoft 365 and Azure services. Proven track record of managing tenant migrations. Experience with ITIL processes and ticket management/escalation. Strong written and verbal communication skills for client reporting. Ability to prioritise workload effectively in fast-paced environments. Experience supporting software engineering or technical More ❯

Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the … services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays More ❯

IT degree at MSc level or above, or equivalent technical qualification & experience (equivalent experience = a minimum of 3 years' working in a relevant technical role of sufficient seniority) Desirable ITIL Foundation Level Qualification Experience Essential Familiar with NHS Hospital Information systems with extensive knowledge of the Patient Administration System and Interfaces. At least 5 years' experience of interface development within … experienced in using an Integration Engine to design, build and test interfaces. Considerable practical experience working with relational databases, and SQL. Demonstrable team leadership experience. Desirable Practical knowledge of ITIL and ISO9002 standards (or other equivalent Quality Management Systems). Experience developing interfaces that transform messages via Mapper Definition Files and JavaScript filters using the Lyniate Rhapsody integration engine. Experience More ❯

with third-party systems (e.g., HR, identity, CMDB). Set up and configure Workblaze for Digital Workplace enablement. Skills & Experience Exceptional supplier management skills Strong knowledge of ITSM/ITIL (certification preferred). Experience with cloud-based service platforms (e.g., BMC Helix SaaS). Ability to deliver technical configurations based on business needs. Hands-on with integration tools/APIs. … Workplace setup - building self-service portals, service catalogues, and workflows. Technical project management - 5+ years delivering ITSM or digital transformation projects, managing teams and timelines. Methodologies - solid knowledge of ITIL (cert preferred), and experience with Agile or hybrid models. Tools - proficient in Jira, Confluence, Azure DevOps. Communication - strong stakeholder engagement, workshop facilitation, and documentation skills. Carbon60, Lorien & SRG - The Impellam More ❯

secure, naturally) Crafting disaster recovery plans that actually work - because "have you tried turning it off and on again?" isn't always viable for production systems Herding incidents through ITIL processes with the grace of a seasoned shepherd Creating documentation so clear that your future self will thank you (and so will everyone else) Collaborating brilliantly with service management, security … an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication skills and the ability to stay calm when everything's on fire Bonus points for More ❯

Lead IT Service Manager Paying up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our growing More ❯

Lead IT Service Manager Paying up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before More ❯

Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC 62443 3-2. • Strong technical skills across IT. • Ability to More ❯

Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC (phone number removed)-2. • Strong technical skills across IT. • Ability More ❯

Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC 62443 3-2. • Strong technical skills across IT. • Ability to More ❯

Cyber, Digital and Physical. You'll need to have • Previous experience working with IT Systems in a corporate environment. • Good knowledge of control frameworks such as ISO27001, ITIL (Information Technology Infrastructure Library), NIST, IEC 62443 and SABSA. • Good knowledge of Risk Management Methodologies such as ISO27005, IRAM2 and IEC 62443 3-2. • Strong technical skills across IT. • Ability to More ❯

Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial management with practical More ❯

Microsoft Exchange Server Administration experience Excellent troubleshooting skills Experience with Windows based applications TCP/IP, FTP, SMTP, SSH, Telnet, TLS/SSL, SNMP Experience of working within an ITIL environment Desirable skills for this role are: You will show a flexible approach to working hours to meet own objectives and assist colleagues in meeting their objectives. You will ideally … be used to working within an ITIL framework whilst showing the ability to work under pressure. Thoroughness is key, with good attention to detail and the ability to deliver to agreed timescales. About us We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the More ❯

and build activities, so whether your strengths lie in troubleshooting, governance, or designing new systems, there's scope to make this role your own.You'll be working within an ITIL-aligned environment, collaborating with peers and contributing to the organisation's digital transformation. The Skill Requirements: Successful candidates will have a blend of the following: Expert-level experience with multiple … experience Excellent troubleshooting skills across Windows-based applications Familiarity with core protocols: TCP/IP, FTP, HTTP(S), SMTP, SSH, Telnet, TLS/SSL, SNMP Experience working within an ITIL framework The Benefits: Salary up to £66,200 (12-month FTC) Hybrid working model (1 day onsite in Coventry) Discretionary bonus scheme Inclusive and ethical working environment Officially recognised as More ❯

with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience: BMC Remedy, ITIL, JavaScript More ❯

with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience: BMC Remedy, ITIL, JavaScript More ❯