and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for government and private sector clients. Benefits : Pension Scheme Health Insurance Life More ❯
Bradford, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Lorien
of Service desk software and reporting Experience M365 Admin O365 IP Telephone systems Networks Mac OS and Windows Desktop Anti Virus and Drive encryption - ESET (Moving to MS Defender) ITIL This role is based on a hybrid basis with 4 days a week in the office and 1 day working from home. Salary is paying up to £33,000 with More ❯
Familiar with JIRA database schemas Proficient in Windows server/client environments Active SC clearance Willing to work onsite in Corsham 1-2 days/week Desirable: PowerShell scripting ITIL foundation knowledge Experience with SCCM or similar tools If you're a capable JIRA admin with a solid IT background and security clearance, this is a great short-term opportunity More ❯
swindon, wiltshire, south west england, united kingdom
IO Associates
Familiar with JIRA database schemas Proficient in Windows server/client environments Active SC clearance Willing to work onsite in Corsham 1-2 days/week Desirable: PowerShell scripting ITIL foundation knowledge Experience with SCCM or similar tools If you're a capable JIRA admin with a solid IT background and security clearance, this is a great short-term opportunity More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Henderson Scott
enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Henderson Scott
enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Applause IT Recruitment Ltd
related role. Strong understanding of IT asset lifecycle best practices. Familiarity with asset management tools (ServiceNow, Flexera, Snow, or similar). Excellent organisational, analytical, and stakeholder engagement skills. Desirable: ITIL Foundation certification. IAITAM certifications (CITAM, CSAM, CHAM). Salary and benefits: Salary up to £55,000 + Performance Bonus (5-15% typically, uncapped) 25 days' holiday + bank holidays More ❯
meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep data centres clean and organised. Gain foundational knowledge of data centre operations with opportunities for progression. Requirements: Self-motivated, well-organized, and capable of solo and team work. More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Henderson Scott
enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯
/Micro services Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and On-boarding Preferred Qualifications: Certification on GCP and Kubernetes and ITIL is plus point. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
The Bridge (IT Recruitment) Limited
the Customer to ensure they are happy for the call to be closed once it has been resolved. TECHNICAL CERTIFICATIONS (DESIRABLE BUT NOT ESSENTIAL) • Cisco CCNA • SIP School SSCA • ITIL Foundation (awareness essential) HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X More ❯
stakeholders and operational teams, building strong and productive relationships. Coordinate with technical staff, third-party suppliers, and contractors to resolve issues and improve services. Drive continuous improvement initiatives, leveraging ITIL best practices and real-time feedback. Maintain detailed documentation including procedures, service catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Morgan Hunt Recruitment
knowledge of SharePoint architecture, configuration, and security models. Experience working with Power Platform (Power Apps, Power Automate). Proficiency in PowerShell scripting. Desirable: Familiarity with tools such as ShareGate. ITIL certification (v3 or higher). Interested? This is a permanent opportunity, paying £61,000 per annum plus benefits including 28 days holiday and flexibility to buy and sell up to More ❯
Guernsey, Channel Isles, South West, United Kingdom
Apogee Corporation**
stakeholders and operational teams, building strong and productive relationships. Coordinate with technical staff, third-party suppliers, and contractors to resolve issues and improve services. Drive continuous improvement initiatives, leveraging ITIL best practices and real-time feedback. Maintain detailed documentation including procedures, service catalogues, and workflows. Support the rollout and integration of new services into business-as-usual operations. Contribute to More ❯
Redhill, England, United Kingdom Hybrid / WFH Options
Elvis Eckardt Recruitment
structures across land and sea Confidence in customer-facing scenarios with a proactive, problem-solving mindset Proficiency in standard office and ticketing tools Willingness to travel when required Desirable: ITIL understanding or certification Project coordination or obsolescence management experience What We Offer: Key technical position in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities More ❯
Management Framework activities, with knowledge of cybersecurity, privacy, networking, protocols, and security methodologies. Assess security controls based on cybersecurity principles. Understand network traffic flow, including TCP, IP, OSI, and ITIL standards. Apply systems engineering processes effectively. Collaborate and communicate effectively with team members. Required Skills: BA/BS in Computer Science with 5 years' experience or AA with 7 years More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation would be advantageous Qualifications such as ISTQB, ITIL etc. would be desirable Previous technical exposure to Electronic Retail Point of Sale systems would also be considered beneficial What You’ll get in Return Salary starting £31,335 rising More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Hays
experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable. What you get in return: This role operates on More ❯
guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier … team-oriented mindset. The candidate should be resilient and able to handle high-pressure situations. Role Requirements Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience … service Desirable Skills and Competencies: Familiarity with electronic records platforms Experience with Azure, Intune, or similar tools Knowledge: Microsoft Operating Systems and Office Active Directory, Office 365 Understanding of ITIL Additional Requirements: Right to work in the UK Ability to travel as required May be subject to a DBS check More ❯
experience in leading IT Security activities in complex, multi-site environments that have operational technology elements. CISSP (Certified Information Systems Security Professional) Microsoft certifications and/or network qualifications ITIL Foundation Must have a sound knowledge of risk management, compliance frameworks, integrating security into projects, developing and monitoring indicators and executing action plans. Must have a sound knowledge of risk More ❯
Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯