401 to 425 of 480 ITSM Jobs in the UK excluding London

At Cloud Bridge , we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential. Recognised as AWS's Rising Star Partner of the Year More ❯

data analysis, performance measurement, and metrics-based insights, with an aptitude for translating data into actionable insights. Proven ability in Service Level Management, IT Service Management, or related roles, with demonstrable experience in leading teams and driving strategic initiatives. Solid technical knowledge of IT infrastructure, products/applications, and network … operations, with a clear understanding of how these components are consumed by Business Operations. Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including ServiceNow More ❯

have a strong capability to manage technical risks and lead the implementation of mitigations. Additionally, you are experienced in working with IT Service Management (ITSM) systems to manage and prioritise workloads, and you excel in producing and maintaining technical procedures and playbooks. Essential Experience: Experience within a Security Operations Centre … risk and lead on implementing appropriate mitigations Experience of managing or leading a technical team or function within an enterprise environment Experience working with ITSM systems to manage and progress workloads using a prioritised approach Excellent interpersonal skills and the ability to work effectively as part of a team Benefits More ❯

Reporting to: IT Service & Change Management Team Lead Location: York Type: Permanent Band: II Job Summary: A Hiscox IT Service Manager (ITSM) is responsible for the management and delivery of the organization's IT services, and continual service improvement (CSI) planning and facilitation. They will ensure that IT services are … stakeholder engagement updates are delivered, and showing significant control at all times throughout and post the incident. Service Strategy: Delivering the strategies for IT service management that align with the organization's goals. Service Operations: Overseeing service delivery and collaborating with the Product Team to ensure that services are delivered … and translated into measurable improvements. Identifying and measuring quality of service is equally as important as service availability. Reporting: Ensuring that adequate reporting on ITSM functions is met in line with business requirements and meets the needs of a mixed business audience. Relationship Building: Ensuring mutually beneficial relationships are built More ❯

real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through … on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. More ❯

real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through … on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. More ❯

delivering digital solutions in secure environments Desirable: Secure infrastructure and cloud expertise Cyber security, DevSecOps, data analytics, or open-source technologies IT service management (ITSM/ITIL) Higher-level security clearance or willingness to obtain Excellent negotiation and bid leadership skills Together, as owners, let's turn meaningful insights into More ❯

delivering digital solutions in secure environments Desirable: • Secure infrastructure and cloud expertise • Cyber security, DevSecOps, data analytics, or open-source technologies • IT service management (ITSM/ITIL) • Higher-level security clearance or willingness to obtain • Excellent negotiation and bid leadership skills #LI-SB2 Together, as owners, let's turn meaningful More ❯

service delivery and system performance. Collaborate on IT Projects - Contribute your technical skills to exciting projects, enhancing and deploying IT infrastructure solutions. Enhance IT Service Management - Drive a process-focused approach to IT Service Management, ensuring all targets and KPIs are met for customer satisfaction and smooth IT operations. Mentor More ❯

professional support via email, phone, and service desk portal to remote and on-site users Log and manage incidents through to resolution using an ITSM tool Monitor systems and respond proactively to alerts Manage IT assets and user access to internal and third-party systems Support and maintain hardware/… systems and resolve technical issues Requirements: 2+ years' experience in a Service Desk/Desktop Support role Strong communication and troubleshooting skills Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking Experience with business systems like SAP More ❯

previous experience or having certifications/qualifications to back up your interest. Day to day you'll be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a … with the chance to develop your IT career. Ideal experience: - Windows 10 and 11 Support - O365 (Azure AD, Teams, Intune, Exchange Online) - Experience with ITSM If you think you'd be a great fit for the role please send your CV for immediate consideration. DXP Talent LTD is committed to More ❯

to ensure swift resolutions to IT queries or problems. Maintain a calm, assured, and empathetic demeanour during all interactions. Log and track incidents using ITSM systems while adhering to Service Level Agreements (SLAs). Identify recurring issues and collaborate with relevant teams for investigation and resolution. Build strong relationships with … and proactive maintenance support in a face-to-face customer service environment. Required Skills and Experience: Strong problem-solving and interpersonal skills. Experience using ITSM systems for incident tracking. Ability to identify and communicate recurring issues effectively. Excellent teamwork and relationship-building skills. Eagerness to learn new technical skills and More ❯

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not … resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes. • Manage your workload efficiently to ensure deadlines are met and project plans are More ❯

IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit Our company is dedicated to delivering ITSM best practices, methods, and tools. As a global strategic partner of ServiceNow for Continental Europe, we implement state of the art ITIL solution for medium … support our growth, we are looking for a ServiceNow Senior Technical Consultant , who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Germany. The Senior Technical Consultant role is one of the core components in all our implementations. This role is responsible for supporting … back-end capabilities of ServiceNow platform. Implement complex integrations between ServiceNow and external systems, whether on cloud or on-premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc. Produce technical documentation. Be a coach/mentor to ServiceNow Technical consultants. Working More ❯

Technology Process Engineer Based Cowdenbeath CR Smith is a dynamic manufacturing and installation organisation of custom windows, doors, living space products and repair services. We provide state of the art, thermal efficient products which are in higher demand than ever More ❯

diagnose issues promptly, ensuring timely resolution. Work with technologies including the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Maintain high levels of incident ownership through the incident lifecycle to … to detail in logging/updating support tickets and technical documentation. Excellent customer service skills & problem-solving skills. Experience and knowledge working with an ITSM tool. Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands. Practical stuff Where is the More ❯

Hours: 35 hours per week/hybrid working Closing Date: Sun, 8 Jun 2025 As an Enterprise Architect, youll be responsible for aligning our work in tech with our business mission, strategy, and processes as we grow our plans for More ❯

Hours: 35 hours per week/hybrid working Closing Date: Sun, 8 Jun 2025 As an Enterprise Architect, youll be responsible for aligning our work in tech with our business mission, strategy, and processes as we grow our plans for More ❯

The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in ITIL frameworks, particularly in Incident, Problem, and Knowledge Management (ITIL v3 or v4 … certification preferred). Experience using ITSM tools such as Ivanti/Jira/ServiceNow Strong verbal and written communication skills to engage with diverse stakeholders Some of the benefits that come with this role include: 30 days annual leave entitlement with the option to buy/sell 15% employer pension More ❯

a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

wide range of SaaS products, with specific experience of insurance applications. Insurance domain knowledge Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Able to quickly understand business domains and assess genuine business value First More ❯

efficiency, and effectiveness. What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven track record in understanding and shaping strategic Service Management analytics solutions within a … Office), external partners, and the wider organization to design and implement best-in-class Service Management strategies aligned with organizational goals. Drive adoption of ITSM processes and measure their efficiency and effectiveness. Provide strategic recommendations based on data and insights from ITSM performance metrics. Oversee the design, implementation, maintenance, and More ❯

Ivanti ITSM Developer … Month Contract 🚀 Location: London – Hybrid (3 days a week) Type: Initial 6-Month Contract Rate: Up to £500 per day (Outside IR35) Transform IT Service Management in Commodities Trading We are recruiting on behalf of a client in the commodities trading sector who needs an experienced Ivanti ITSM Developer to … chance to make a significant impact on critical systems that power trading operations and enterprise-wide services. Your Role and Impact 💪 As the Ivanti ITSM Developer, you'll have technical ownership and creative freedom to: Architect and implement a comprehensive modernisation strategy Design and build an intuitive, cutting-edge self More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯