401 to 425 of 453 ITSM Jobs in the UK excluding London

ITSM Configuration Management Specialist Whitehall Resources are looking for an ITSM Configuration Management Specialist. This is a hybrid working role with 2-3 days per week onsite in Cambridge, and the … rest remote working, for an initial 6 month contract. *Inside IR35* Job Description: We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for supporting the ITSM Configuration Management process. This includes both day-to-day operational activities and the strategic development … and governance of Configuration processes related to the transition of new or modified services into production. Develop and maintain configuration process documentation, training materials. Integrate the CMDB with other ITSM processes and tools to improve overall service management capabilities. Support EUC and Infrastructure/Networks teams on life cycle management tasks ensuring the CMDB consumes current and accurate information. Support More ❯

Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a … be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools More ❯

and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable working … high-pressure, escalated environments Familiarity with VMware Workspace ONE Access or similar tools Education and Certifications Demonstrated advanced IT knowledge and experience in a similar role ITIL v4 or ITSM certification preferred AWS certifications and Microsoft MCSE a plus CompTIA A+ desirable Proficient with Microsoft Office365 tools More ❯

users and IT Services Department to resolve these issues. They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting, service automation … create and maintain access control using complicated data matrix provided by the national RBAC database. Develop new and maintain and optimise existing automated workflows and business logic within the ITSM Platform. About us You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the … systems. Use of scripting languages such as PowerShell to automate operations and undertake auditing. Fundamental knowledge of an administrative scripting language (PowerShell, Jscript, etc.). Experience of using an ITSM Platform. Skills and Knowledge Essential Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations. Experience and good understanding of Microsoft products e.g. Excel, Access More ❯

internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. …/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on More ❯

an experienced ServiceNow Developer to strengthen their delivery capability. THE SERVICENOW DEVELOPER ROLE: As a ServiceNow Developer , you will design, configure and enhance solutions across the ServiceNow platform, covering ITSM, ITOM, HRSD, and beyond. You will work closely with architects, business analysts, and key stakeholders to ensure solutions meet business needs and follow best practices. You'll take part in … service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications (ITSM, HRSD, SPM), Agile/Scrum exposure. TO BE CONSIDERED: Please either apply through this advert or email me directly via . For further information please call me: . By applying More ❯

will oversee daily IT operations, manage help desk services, and supervise system and network administrators. The ideal candidate will be a strong leader with a solid foundation in IT service management, infrastructure technologies, and support delivery. Most importantly, the candidate must be passionate, energetic, and experienced. The position offers a competitive salary and an excellent benefits package. It requires you … or support, with 2+ years in a leadership or management role. Experience managing IT help desk and infrastructure teams (systems, networks, or both). Strong working knowledge of IT service management principles (ITIL) and best practices. Proficiency in Jira Service Management or other enterprise ticketing systems. Solid understanding of IT infrastructure, including networking, servers, Active Directory, and cloud services. Excellent More ❯

in developing on the ServiceNow platform Proficiency in JavaScript and the Glide API, with hands-on experience using ServiceNow Studio and development tools Familiarity with ServiceNow modules such as ITSM, CMDB, Service Catalog, and Workflow Experience … integrating ServiceNow with third-party systems using REST and/or SOAP APIs Working knowledge of IntegrationHub, Flow Designer, and MID Server configuration Understanding of ITIL principles and IT service management best practices Strong analytical, problem-solving, and communication skills Ability to work collaboratively in a team environment and engage with both technical and non-technical stakeholders About Us Why More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates are … communicated back to customers. Administration of customer account information, ensuring details are kept current and accurate in the ITSM system. Administration of the customer support portal, e.g., setting up new accounts, password requests, etc. Escalation of incidents to the next tier of support when necessary. KEY SKILLS AND COMPETENCIES The ideal candidate will be bright, enthusiastic, and dedicated to achieving More ❯

documenting, monitoring, assisting in the management of, and actively resolving end user service requests, fault reports and IT-related job or equipment requests, via the departments IT Service Management (ITSM) system. You will escalate incidents when considered appropriate in order to maintain SLA expectations. This role can be based in any of the following locations: Inverness, Dundee, Johnstone, Cambuslang and More ❯

set for your role. Adhere to local site-specific fire, security, and health and safety regulations. Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA. Keep up to date with new technologies and maintain relevant knowledge and skills. Participate in 24/7 rota cover (where applicable). Work occasional overtime when More ❯

KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯

or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery … the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the … have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as More ❯

a senior member of the service desk team and provide high level support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an … users, software and assets. * Production of high-quality knowledge, FAQ's etc. Qualifications and Skills: * Extensive proven experience as a senior service desk analyst/engineer. * Strong expertise in ITSM Tools, scripting, and automation. * Good knowledge of Microsoft 365, etc. * Highly motivated, enthusiastic, and technically minded. Apply today! Blue Arrow is proud to be a Disability Confident Employer and is More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯

on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in … conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp’s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Designer Location: Manchester Duration: 31/10/2025 Pay Rate More ❯

and debug technical issues escalated from first-line support. Liaise with engineering teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft More ❯

changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation … equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous. Enhanced security clearance may More ❯

Excellent opportunity for a Senior Test Engineer (SC Cleared) to deliver integration and E2E testing for the MoDs ITSM function. Youll plan, execute and report on tests, support junior engineers, and contribute to automation improvements. Hybrid role, 23 days per week in Corsham. Whats on offer: Competitive package + benefits Hybrid working (Corsham + remote) Mentoring and leadership opportunities Secure … defence sector projects Scope to implement automation over time What I need: Strong integration, E2E and API testing experience Hands-on test planning and execution skills Familiarity with ITSM, ITIL and ServiceNow Experience mentoring or supporting junior testers Defect management (e.g. Jira) SC Clearance required O.K. I'm in what's next? Apply with your latest CV below More ❯