426 to 450 of 573 ITSM Jobs in the UK excluding London

ITSM Change Manager – Global Financial Services Leader (Fully Remote/Hybrid UK) Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation? We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries … and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised. The Opportunity As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure every change is planned … to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity More ❯

ITSM Change Manager – Global Financial Services Leader (Fully Remote/Hybrid UK) Are you ready to play a key role in shaping the way IT change happens across a growing, global organisation? We’re partnering with a Fortune 500 financial services and technology group that has built a reputation for innovation, integrity, and excellence. With operations in over 20 countries … and a people-first culture recognised through multiple “Employer of the Year” awards, this is a business where your contribution is really recognised. The Opportunity As an ITSM Change Manager , you’ll take ownership of the end-to-end Change Management process – driving governance, efficiency, and risk control across enterprise-level IT systems. You’ll ensure every change is planned … to ensure CMDB accuracy and minimal service disruption. Produce and maintain change documentation, reports, and post-implementation reviews. What You’ll Bring Proven experience in IT Change Management or ITSM leadership within a large or regulated environment. ITIL v3 or v4 Foundation certification (advanced certifications a plus). Strong knowledge of ServiceNow Change Management module and related automation processes. Familiarity More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM process adherence … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms such as More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM process adherence … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms such as More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM process adherence … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms such as More ❯

experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant … service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover … Transition within enterprise-scale programmes. Strong knowledge of M365 environments and Windows 11 migration . Hands-on experience with service readiness, cutover planning, and operational handover . Familiarity with ITSM frameworks and tools (ITIL v4 preferred). Prior experience in large-scale transformation or M&A contexts. More ❯

experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant … service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover … Transition within enterprise-scale programmes. Strong knowledge of M365 environments and Windows 11 migration . Hands-on experience with service readiness, cutover planning, and operational handover . Familiarity with ITSM frameworks and tools (ITIL v4 preferred). Prior experience in large-scale transformation or M&A contexts. More ❯

experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant … service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover … Transition within enterprise-scale programmes. Strong knowledge of M365 environments and Windows 11 migration . Hands-on experience with service readiness, cutover planning, and operational handover . Familiarity with ITSM frameworks and tools (ITIL v4 preferred). Prior experience in large-scale transformation or M&A contexts. More ❯

experienced IT Service Design & Transition Consultant to support a major M365 tenant migration and Windows 11 upgrade programme. The ideal candidate will bring strong expertise in IT Service Management (ITSM), service transition, and operational handover within complex enterprise environments, particularly across M&A or large-scale transformation projects. Key Responsibilities Develop a comprehensive Service Design Package (SDP) for M365 tenant … service models and support documentation, covering: Exchange Online, SharePoint Online, OneDrive, Teams Identity & authentication services (Azure AD, SSO, MFA) Windows 11 endpoint upgrade processes and support models Integration with ITSM processes (Incident, Problem, Change, Knowledge) Review and update knowledge articles where required. Identify and address skills gaps across support teams. Create a full service transition plan , covering operational readiness, cutover … Transition within enterprise-scale programmes. Strong knowledge of M365 environments and Windows 11 migration . Hands-on experience with service readiness, cutover planning, and operational handover . Familiarity with ITSM frameworks and tools (ITIL v4 preferred). Prior experience in large-scale transformation or M&A contexts. More ❯

already gained three or more years of experience as a Service Delivery Manager (m/f/*) or in a similar position. You have a good understanding of IT service management processes (e.g., based on ITIL such as IT change management). You have good knowledge of ITSM tools such as Jira. You have already gained experience in an interface More ❯

to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority … in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure IT services align with business … providers in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and More ❯

to support service escalations and resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority … in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure IT services align with business … providers in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and More ❯

clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer … lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Must have HALO ITSM ticketing system experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to More ❯

clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer … lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue More ❯

and delivery of ServiceNow solutions for a leading client in Newbury. Youll play a key role in shaping the ServiceNow platform strategy and ensuring best practices are embedded across ITSM, TSOM, and related modules. Key Responsibilities: Lead end-to-end architecture, design, and implementation of ServiceNow solutions. Primary focus on TSOM (Telecom Service Operations Management) and at least 2 other … modules: ITSM, ITOM, ITAM, HRSD, CSM, GRC, or SecOps. Oversee platform integrations (REST, SOAP, APIs, MID Servers). Design and deliver scalable CMDB and Discovery solutions. Collaborate with business stakeholders, analysts, and development teams. Ensure platform security, scalability, and compliance. Mentor ServiceNow developers and administrators. Stay updated on ServiceNow releases and recommend enhancements. Required Skills & Experience: Primary expertise in ServiceNow … TSOM implementation. Strong hands-on experience with ITSM and at least two other ServiceNow modules. Proven track record of ServiceNow integrations (REST, SOAP, APIs, MID Server). Experience with ServiceNow scripting and data model. In-depth knowledge of ITIL/ITSM processes. Background in designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications More ❯

delivery of ServiceNow solutions for a leading client in Newbury. You’ll play a key role in shaping the ServiceNow platform strategy and ensuring best practices are embedded across ITSM, TSOM, and related modules. Key Responsibilities: Lead end-to-end architecture, design, and implementation of ServiceNow solutions. Primary focus on TSOM (Telecom Service Operations Management) and at least 2 other … modules: ITSM, ITOM, ITAM, HRSD, CSM, GRC, or SecOps. Oversee platform integrations (REST, SOAP, APIs, MID Servers). Design and deliver scalable CMDB and Discovery solutions. Collaborate with business stakeholders, analysts, and development teams. Ensure platform security, scalability, and compliance. Mentor ServiceNow developers and administrators. Stay updated on ServiceNow releases and recommend enhancements. Required Skills & Experience: Primary expertise in ServiceNow … TSOM implementation. Strong hands-on experience with ITSM and at least two other ServiceNow modules. Proven track record of ServiceNow integrations (REST, SOAP, APIs, MID Server). Experience with ServiceNow scripting and data model. In-depth knowledge of ITIL/ITSM processes. Background in designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications More ❯

delivery of ServiceNow solutions for a leading client in Newbury. You’ll play a key role in shaping the ServiceNow platform strategy and ensuring best practices are embedded across ITSM, TSOM, and related modules. Key Responsibilities: Lead end-to-end architecture, design, and implementation of ServiceNow solutions. Primary focus on TSOM (Telecom Service Operations Management) and at least 2 other … modules: ITSM, ITOM, ITAM, HRSD, CSM, GRC, or SecOps. Oversee platform integrations (REST, SOAP, APIs, MID Servers). Design and deliver scalable CMDB and Discovery solutions. Collaborate with business stakeholders, analysts, and development teams. Ensure platform security, scalability, and compliance. Mentor ServiceNow developers and administrators. Stay updated on ServiceNow releases and recommend enhancements. Required Skills & Experience: Primary expertise in ServiceNow … TSOM implementation. Strong hands-on experience with ITSM and at least two other ServiceNow modules. Proven track record of ServiceNow integrations (REST, SOAP, APIs, MID Server). Experience with ServiceNow scripting and data model. In-depth knowledge of ITIL/ITSM processes. Background in designing and implementing CMDB and Discovery. Excellent problem-solving, communication, and stakeholder management skills. Preferred Qualifications More ❯

Cloud Hosting Technology Lead - SC CLEARED - Wokingham, Reading - 6 months+/RATE: £306 per day One of our Blue Chip Clients is urgently looking for a Cloud Hosting Technology Lead. Shift working will be required 4 shifts on 5 off More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 5 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

Role Title: CHT Lead Duration: 6 Month Contract Location: Wokingham, Hybrid 5 days per week onsite. Shift working will be required 4 shifts on 5 off a mix of days and nights . Dayshifts are 0700 - 1900 and nightshifts are More ❯

to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL … v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric environments Strong documentation and communication skills Ability to build operating models, process flows, and governance frameworks Why Join Us? Work on high-impact transformation projects with More ❯

performance improvement. Strong analytical and reporting skills, with experience identifying cost-saving and service enhancement opportunities. Excellent communication, influencing, and stakeholder management skills. Strong understanding of IT service management (ITSM) and frameworks such as ITIL. Ability to navigate complex supplier ecosystems and deliver within a multi-stakeholder environment. Experience in managing large, diverse supplier portfolios across multiple technologies. More ❯

Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the More ❯

Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the More ❯

support, and network operations, with a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools More ❯