426 to 450 of 453 ITSM Jobs in the UK excluding London

lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and More ❯

Your new organisation are a global manufacturing business based in Bath whom are looking to grow their IT Operations function by adding an IT Service Management Analyst to the existing team. The business believe in delivering the best service management, and are looking for a candidate that embodies these traits. In this role, you will be responsible for focusing primarily … user experience, implement automation where possible, whilst also being hands on with platforms like ServiceNow. In order to succeed in this position, you will have strong experience in IT Service Management, ideally with exposure to the supplier management and software asset side of things as well as excellent understanding of ITIL frameworks. You will ideally also possess experience of working … with ServiceNow or similar ITSM tools along with some experience of software asset management tool sets. In return, you will receive a competitive base salary, along with a bonus and generous wider benefits package. You will also have the opportunity to work with an exciting business whom are continuing to grow effectively and to have a long lasting impact on More ❯

Your new organisation are a global manufacturing business based in Bath whom are looking to grow their IT Operations function by adding an IT Service Management Analyst to the existing team. The business believe in delivering the best service management, and are looking for a candidate that embodies these traits. In this role, you will be responsible for focusing primarily … user experience, implement automation where possible, whilst also being hands on with platforms like ServiceNow. In order to succeed in this position, you will have strong experience in IT Service Management, ideally with exposure to the supplier management and software asset side of things as well as excellent understanding of ITIL frameworks. You will ideally also possess experience of working … with ServiceNow or similar ITSM tools along with some experience of software asset management tool sets. In return, you will receive a competitive base salary, along with a bonus and generous wider benefits package. You will also have the opportunity to work with an exciting business whom are continuing to grow effectively and to have a long lasting impact on More ❯

to Poland. To add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network. To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and … a timely manner and with a high level of customer service. Incidents are resolved within specified service level agreements Successful delivery of Service Improvement Plans Full understanding of the ITSM toolset, including processes as per the IM BMS processes Service key & performance indicators are achieved consistently Skillset/experience required: Effective communications and stakeholder management to the Poland team. Critical More ❯

do. Key responsibilities: As a detail-oriented and proactive Service Transition Analyst professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and Qualifications: ITIL Foundation Certified - Solid grounding in IT More ❯

do. Key responsibilities: As a detail-oriented and proactive Service Transition Analyst professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and Qualifications: ITIL Foundation Certified - Solid grounding in IT More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to … s degree in Information Technology, Computer Science, or a related field. Proven experience in a senior IT management role, ideally within the professional services sector. Strong understanding of IT service management, IT infrastructure, and operations. Demonstrated experience in implementing IT strategies and leading large-scale IT projects. Excellent leadership and team management skills, with a proven track record of developing More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed off … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large-scale More ❯

hardware inventory and asset tracking. Supporting meeting room tech AV setups, conferencing tools, and more. Handling new starter setups and onboarding IT support. Logging and resolving incidents via our ITSM platform. Performing regular health checks and maintenance on office IT equipment. Collaborating with the wider IT team to resolve complex issues and improve support processes. What you’ll aim to … knowledge of Windows OS, Microsoft 365, and common business applications. Proven experience supporting hardware, desktops, laptops, printers, AV equipment. Familiarity with IT asset management and lifecycle tracking. Experience using ITSM platforms and remote support tools. Understanding of Active Directory and basic networking fundamentals. Bonus: experience with hardware rollouts and upgrades across multiple sites. Other things to know: Occasional travel to More ❯

Identifying opportunities for new AI technologies and working with the AI/ML department on creating new or improving existing virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and More ❯

Profile Established 15 years ago and with a City of London base, the client is a specialist Financial Services consultancy with a proven track record of working with some of the world's largest financial institutions. With offices in London More ❯

of new services. Add Service Assurance to all Incidents & requests for overseas users ensuring incidents & requests are managed to suitable conclusion within specified timescales To raise requests on the ITSM service management platform on behalf of all overseas users on a specific network. To support the IM Projects & Networks team to deliver client & infrastructure services related to overseas support and … established Identify and where agreed implement service improvements achieving a more effective, agile and/or cost-efficient service Successful delivery of Service Improvement Plans Full understanding of the ITSM toolset, including processes as per the IM BMS processes Ensure service key performance indicators are achieved consistently What we are looking for in you: Effective communications and stakeholder management. Prior More ❯

or 09:00 to 17:00 It is hybrid with a requirement to be onsite in Chippenham 1 to 2 days per week How will you contribute? Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information. Ensure that all additional Device Information, Policy Documents … and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume. Create and maintain all Order information relevant to ensure cross charging of items to the correct profit centres including any appropriate reports for IT Commercial on a weekly and/or monthly basis. Manage the … end-to-end lifecycle of the procurement process, managing of requests in the ITSM tool, orders through Oracle Procurement, delivery and receipting of orders. Creation and management of Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per solution. Manage Team mailboxes and action and/or forward queries accordingly. With DaaS More ❯

Midlands within a commutable distance to Cannock, Staffordshire. The Person Proven experience as a hands-on IT Manager in a small-medium sized organisation (c500 users) Experience in IT service management, infrastructure, and application support, ideally within a multi-site environment. Experience of team leadership and vendor management within a dynamic enterprise environment. Technical knowledge and experience with ITSM tools More ❯

will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and … Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions More ❯

Staines, Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you’ll be … doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for faster More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you’re an experienced Test Lead ready to take the next step in your career, we’d love to hear from More ❯

lifecycle . Lead, mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. … Demonstrable experience with test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯

What We're Looking For Proven experience implementing and optimising CMDBs across diverse environments. Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping. Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management. Familiarity with hardware, software, and application CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment More ❯

Opportunity: The Test Lead will oversee a testing service conducted by multiple Test Engineers, responsible for integration and end-to-end testing of the MoD's IT Service Management (ITSM) function. This role is hybrid, requiring 2-3 days on-site at MoD in Corsham. Initially focusing on manual testing, there will be opportunities to introduce automation to improve testing More ❯

a global FMCG firm to find a ServiceNow Platform Expert, on a contract basis, to take the reins of their agile sprint cycle and drive high-impact development across ITSM, IRM, HAM, and integrations. You'll be the key liaison between the outsourced developers, internal stakeholders, and product leads; ensuring smooth delivery, technical best practice, and strategic alignment. Objectives: * Sprint … end-to-end, allocating dev stories, managing blockers, and ensuring timely delivery* Agile Process Management: Lead agile ceremonies, coach the team, and uphold delivery discipline* Backlog Ownership: Collaborate with ITSM and Operations leads to prioritise development and manage the backlog* Story Capture & Planning: Translate business needs into dev stories and guide the team on optimal delivery approaches* Technical Guidance: Provide … hands-on expertise in ITSM module and integrations; coach developers on best practices across ITSM/IRM/HAM* Stakeholder Engagement: Act as a trusted advisor across teams, ensuring alignment and transparency Requirements: * Proven experience as a Scrum Master/Agile Delivery Lead* Deep, hands-on knowledge of ServiceNow ITSM and Integrations (IRM/GRC/HAM is a bonus More ❯

planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continual improvement practices Analysing process performance and driving improvements The ideal profile: 10+ years in ITSM with a strong focus on service transition, governance or assurance Proven success leading ITSM practices in complex or large-scale environments Familiar with IT infrastructure, applications, and the service development More ❯