201 to 225 of 619 Service Delivery Jobs in the UK excluding London

leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. The role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation … issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

Type: Full-time Hours: 35 hours per week, Monday to Friday, 9am - 5pm We are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across … enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies. Stakeholder Engagement: Communicate effectively ...

experience, we're looking for people who are innovative, commercial and value the work that they do. Our London office is recruiting a Transaction Delivery Lawyer to join our growing matter support capability within the Innovation Design and Technology (IDT) team. The Role This role offers the opportunity … specific matters, you will also support the development of the matter support capability. The role provides a great opportunity to drive change in the delivery of our legal services, working alongside our innovation and technology experts. The Team The IDT team is a central part of a wider transformation ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands … continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience ...

exciting opportunity to join Lycetts as the Director of IT & Change, where you'll lead the IT and Change teams, covering IT infrastructure & service delivery, cybersecurity, business change portfolio delivery. In this role, you will develop and implement strategies and roadmaps for technology, target architecture, and business transformation … ensuring modern solutions are fully leveraged. You'll establish clear frameworks for delivery and align IT and change initiatives with organisational objectives to maximise value. A key part of the role is driving cultural change to build digital literacy and readiness across the workforce, while directing the successful delivery ...

exciting opportunity to join Lycetts as the Director of IT & Change, where you'll lead the IT and Change teams, covering IT infrastructure & service delivery, cybersecurity, business change portfolio delivery. In this role, you will develop and implement strategies and roadmaps for technology, target architecture, and business transformation … ensuring modern solutions are fully leveraged. You'll establish clear frameworks for delivery and align IT and change initiatives with organisational objectives to maximise value. A key part of the role is driving cultural change to build digital literacy and readiness across the workforce, while directing the successful delivery ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable ...

dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. … Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including ...

strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements … Service Desk, IT Operations, IT Infrastructure and Software Development. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development ...

Service Delivery Engineer/Network Engineer London, UK Overview Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Quvia platform uses … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for Service Delivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship product. ...

Role This is a leadership position with hands-on responsibility for IT operations, infrastructure, and security alignment. You’ll oversee day-to-day service delivery, manage a small team, and ensure systems are resilient, compliant, and future-ready. You’ll also play a key role in shaping technology … strategy and supporting consultancy projects. Key Responsibilities Lead and manage the internal IT team, ensuring high-quality service delivery Oversee infrastructure (cloud + on-prem), networking, and core systems Drive IT governance, compliance, and security best practices (ISO27001, GDPR, SOC) Manage vendor relationships and third-party service ...

Negotiable dependent on experience and qualifications Were seeking a strategic and hands-on IT Manager to oversee our IT operations, infrastructure, and service delivery. This is a key leadership role where youll shape and drive our technology strategy, ensuring secure, efficient, and scalable systems that support our business growth. … policies aligned with business objectives. Lead and manage the IT team, fostering a culture of excellence and continuous improvement. Oversee day-to-day IT service delivery, ensuring high-quality support and reliable systems. Manage and optimise IT infrastructure (on-premises and cloud), ensuring performance and security. Collaborate ...

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance … contribute to a dynamic environment where your expertise will help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL ...

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your chance … contribute to a dynamic environment where your expertise will help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL ...

would like to be considered for at the top of your 'Supporting Information' section. The post holder is responsible for supporting day-to-day service asset and configuration management activities. This includes, but is not limited to: Imaging, deployment, asset tracking and recoveryStock control and replenishment across multiple sitesResponding … equipment requests in line with service standardsSite visits for inventory audits, updating the CMDB and other asset records accordinglySecure receipt, handover, and dispatch of assets, updating the CMDB and other asset records accordinglyContributing to effective delivery of EEAST Digital Asset Management servicesAssisting with the secure disposal of obsolete ...

Functional Consultants, working across a portfolio of projects and changes. The role ensures business requirements are delivered with benefits, cost reductions and/or service improvements. This role will have specific responsibility for supporting our Source-to-Pay process and system related application initiatives in the Middle Office function. … overall lead on small projects or large changes. Provide leadership to Business Analyst teams, and matrix project teams (BA’s, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc.) Business Analysis: Lead the collection, understanding, documentation and translation of the business requirements for changes and complex projects, into ...

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed … Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point ...

Overview: We are seeking an experienced TSA Project Manager to oversee and manage all aspects of Transition Service Agreements following a major divestiture. This role ensures services are delivered according to agreed terms, timelines, and quality standards, while facilitating a smooth transition for the divesting entities. You will … objectives. This will be on an initial 6 month contract, requiring 2 days a week in C London. Key Responsibilities: Oversee execution of Transition Service Agreements, ensuring compliance with terms and conditions. Coordinate with internal and external stakeholders to deliver services as agreed. Manage TSA changes and amendments ...

digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part … NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Hybrid Role – Wisborough Green, Belfast or London. Job Title: Head of Order Management We're looking for an organised, proactive and commercially minded Head ...

digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part … NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Hybrid Role – Wisborough Green, Belfast or London. Job Title: Head of Order Management We're looking for an organised, proactive and commercially minded Head ...

Operation Director – London – Inside IR35 Service Delivery/Operations Director – London – Inside IR35 – Our client is seeking a Digital Operations and Service Delivery Director to support the C-Suite. You will have a strong understanding of BAU processes, including dealing with third-party vendors. You will ...

business—supporting leadership, coordinating daily operations, and managing essential administrative and financial tasks. Your role will be crucial in helping maintain smooth service delivery and ensuring the internal team and clients are consistently supported. Key Responsibilities: Oversee daily office administration and ensure a professional working environment Manage calendars … coordination Handle supplier and vendor management, purchasing, and contract renewals Maintain accurate records across systems, including licences, assets, and client details Work closely with service delivery teams to support documentation, reporting, and workflow Manage basic finance and bookkeeping tasks, including: Raising and sending invoices using Xero Reconciling payments ...

client is seeking someone who’s primed to progress into a pivotal role at the heart of their technical operations. As Head of Project Delivery, you’ll shape the strategic direction of both the Project Delivery and Optimisation Services functions - driving complex IT programmes, elevating service quality … motivated by ownership, eager to influence change, and ready to grow into a role that blends strategic leadership with hands-on delivery excellence, this could be the opportunity that propels your career forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management ...