201 to 225 of 716 Service Delivery Jobs in the UK excluding London

Service Manager London, NW4 £52,000 Pension Parking This role is perfect for a committed Service Manager looking to take the next step in their career, you will be joining a successful local Company who are constantly growing so there will be excellent career opportunities. Some of your duties will include: Managing the Service Department on a … the administration team Answering incoming telephone calls from clients, establishing their requirements and recommending solutions Inputting client project details onto the computer system and tracking progress through to successful delivery Liaising with external Contractors and arranging service delivery in the UK and overseas Maintaining computerised client database records and updating information held on a daily basis Managing More ❯

Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records … Management System (RMS)) maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications … coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE Benefits (see below) LOCATION … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of our IT service desk by managing the flow of support tickets and coordinating the activities of the support team. This individual will focus on prompt and effective resolution of IT tickets, distributing them to More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

contract There is a possibility that this post will be made permanent at the end of the fixed term contract. As part of this team, you will lead the delivery of projects that drive real change across the organisation focussing initially on new service implementation projects. Each year Turning Point bids for contracts to deliver health and social … preparations start well before, and work to 'bed in' new contracts can last several months afterwards. Initially your role will be to ensure that the IT components of these service implementations are planned and delivered to time and budget, working closely with the relevant business unit, and colleagues in other central service departments. Later the role may extend … to include : • management of non IT, as well as IT, components of new service implementation projects, • management of business change/transformation projects which have limited or no IT components. • management of projects which implement cutting-edge technology and innovation, such as AI and automation, business applications, and digital products across the organisation • working with the IMT service More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

implementation projects. You’ll be coordinating schedules, managing resources, and maintaining client relationships across an active project workload – typically handling 15 to 25 projects at any time – ensuring smooth delivery and consistent client communication. You’ll collaborate with a skilled delivery team, working closely with technical specialists and client relationship managers to uphold quality standards and meet project … communication abilities and systematic approach to task and stakeholder coordination • Comfort engaging with technical and business professionals across all organisational levels • Strong planning capabilities and intuition for identifying potential delivery challenges • Background in IT service delivery or managed service provider settings (highly advantageous) This presents an excellent opportunity for a Project Manager who performs well under More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Children's Services team supporting and leading on Live Service for DWP. Our teams use fresh ideas and leading-edge tech to … ability to troubleshoot and identify problems, clear pathways for resolution and engagement with relevant stakeholders to successfully manage service. Proven experience of leading individuals and teams to deliver IT service excellence with the ability to implement and translate strategy into action together with experience supporting personal development. Proven track record of analysis and identification of trending incidents, and supporting … queries to inform Knowledge Management Process and identify improvement opportunities Demonstrable experience of delivering a consistently high standard of customer service through collaboration with key stakeholders and liaison with internal and external teams to build effective relationships and knowledge. Demonstrable experience of using Elasticsearch or similar monitoring tool. Strong working knowledge of ITIL or other service management framework More ❯

Our client is seeking an ICT Service Desk Manager to lead a team of six 1st Line Engineers, ensuring the delivery of high-quality, customer-focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident … request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding … responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and More ❯

issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls … self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the … IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee More ❯

Job summary Are you passionate about using technology to make a real impact in public service? Do you have experience in supporting software in the workplace and ensuring essential services are maintained and effective. If so, we would love to hear from you. As an Application Support Developer at the NHS Business Services Authority, you will play a key … a motivated and proactive individual looking to contribute to the NHS goals and work alongside talented IT professionals. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development … enhancing existing applications to ensure they meet business needs and deliver improved user experiences. Collaboration: Work closely with other IT teams, project managers, and business stakeholders to ensure successful delivery of support and development tasks. Testing & Documentation: Assist in the creation of detailed system documentation, test plans, and work instructions to ensure the smooth operation of applications. Incident Management More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions … and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

The Regional Software Support Delivery Manager will oversee the delivery of software support services, ensuring high-quality outcomes and customer satisfaction. This role is pivotal in managing regional operations within the technology and telecoms industry. Client Details The employer is a medium-sized organisation operating within the technology and telecoms sector. They are committed to providing innovative solutions … and growing a strong reputation and driving a successful team within the West Midlands area. Description Manage and coordinate and build regional software support teams to meet service delivery targets. Lead, Motivate and drive the team with strong leadership and motivation. Deliver high level customer service strategy to its B2B Client base. Ensure consistent, high-quality support … operational efficiency. Collaborate with internal departments to align support services with business objectives. Monitor and report on performance metrics, identifying areas for improvement. Oversee resource allocation to ensure optimal service delivery. Act as a point of escalation for complex customer issues. Profile A successful Regional Software Support Delivery Manager should have: Proven experience in managing software support operations More ❯

solutions that drive seamless workflows and unlock real value for both customers and employees. What you'll do Develop and deliver ServiceNow workflow applications, including: Customer Experience: CSM, Field Service Management, Customer Service Portal Technology Experience: ITSM, ITOM, ITAM Employee Experience: HRSD, onboarding, workplace service delivery Design modern user experiences using ServiceNow's Experience Layer, UI More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to … define processes, systems, and skills for multi-tech solutions. Interface with Customer Services, Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate More ❯

candidate-information-pack/Job description Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client side … that understanding is gained. May be required to run training or lead presentations for non IM&T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive … and customers/patients. Ensure that confidentiality is maintained at all times and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles. Service Delivery and Improvement To identify areas requiring service improvements where required. Identify areas for improvement in systems, processes and procedures that will improve the service, seeking More ❯

Field Service Team Leader £40 per hour (Inside IR35) 6-Month Contract Bristol (On-site) SC Clearance Required Driver Licence Required Your new company The end client is a large public sector organisation based in Bristol. Your new role We're looking for an experienced IT Team Leader to join a major public sector programme in Bristol. You'll … lead a team of 5-7 engineers delivering end-user IT services, ensuring SLA/KPI performance and driving service improvements. SC clearance and a full UK driving licence are essential. Lead daily operations and manage a team of engineers delivering contracted IT services. Run daily stand-ups to identify and manage issues proactively. Liaise with service managers … and customer stakeholders to ensure smooth delivery. Use reporting and performance data to drive service improvements and forecast resourcing needs. Collaborate with internal teams including TRG and other service leads. Manage escalations, complaints, and dissatisfied users through to resolution. Support and suggest process improvements to enhance service and user experience. Conduct 1 to 1s, maintain team engagement More ❯

relating to both equipment and applications. Working on first- and second-line IT technical support issues, you'll take ownership of calls, escalating where necessary, and adhering closely to service level agreements. You'll also help to coach and support less-experienced members of the team. Main duties of the job Participate in the delivery of an efficient … responsive, effective and customer focused IT supportservice. Digital IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements. The IT support teams provides 2nd Line IT support all trust locations and users and will coordinate the escalation of all non-resolved incidents … and service requests to the IT Support Manager. Assist in the day-to-day co-ordination of work in own area. Provide specialist training for staff from own or other disciplines on own subject area, when required. Participate in an on-call or out-of-hours service, when required. Key functions will be: Maintenance of core data tables More ❯

hour Schedule: Full-time, Monday - Friday, 08:00 - 17:00 Location: Worthing Key Responsibilities: Team Leadership & Performance Management: Supervise helpdesk staff, ensuring optimal coverage, performance, training, and adherence to service standards. Monitor individual and team performance, and provide jeopardy management reports to relevant stakeholders. Service Request & Workflow Management: Oversee the logging and triaging of service requests (calls … Manage the sub-contractor's inbox, oversee Work In Progress (WIP) for timely billing, and collaborate with the Finance Administrator to ensure accurate Schedule of Rates (SOR). Customer Service & Collaboration: Deliver high standards of responsiveness and professionalism to both internal and external customers. Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks. Experience/Skills: Experience and Role: Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment. Previous experience in a supervisory or team leader position with responsibility for staff performance, development, and workload management. System Knowledge and Performance: Strong knowledge of CAFM systems More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

IR35) Role Description: -Client is looking for Digital Architect. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. -Manage scope of projects from inception to closure. Define, develop, and manage implementation schedules and project … effective completion of project milestones, control project scope and mitigate risks. -Ensure project team are delivering to configuration, development, and methodology standards. -Develop the release strategy and implement. -Ensure delivery processes are efficient and cost effective. -Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions with the development team keeping … delivery timelines in mind Responsibilities - -Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. -Extensive hands on and provide technical direction to development teams -Strong understanding of SDLC and Architecture. -Extensive background in development and delivering complex projects throughout the lifecycle. -Project planning and progress monitoring, including budget control and milestone control. -Creative problem solver, able to build More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯

US, and Europe Definia – Defining, designing, and delivering technology, transformation, and cultural change BioTalent – Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX – Executive search and interim management solutions to accelerate leadership and help them to build their teams Caraffi – Talent advisory solutions, employer branding, talent acquisition strategies, and leadership development … is split into five key areas: Infrastructure: Manages platform architecture, ensuring our tech ecosystem is running at its best. Information Security: Oversees ISO audits, security policies, and system protections. Service Delivery: Runs the Service Desk and supports users across the group. Product Development: Develops and optimises our product pipeline, working closely with brands to deliver improvements. Transformation … Change: Manages all group-wide tech transformations from planning to delivery, supported by project and programme managers. Role Impact As a Junior Project Manager (FTC – Maternity Cover) , you’ll support the delivery of IT and business change projects across The IN Group. You’ll work closely with senior project managers and stakeholders, helping to plan, coordinate, and deliver More ❯