226 to 250 of 769 Service Delivery Jobs in the UK excluding London

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. … career challenge? Working across a range of diverse, complex and secure systems a Solution Technical Lead is highly innovative and versatile. You will be working as part of the delivery team supporting the development and sustainment of a portfolio of systems and services managed through a wider Programme. Experience and abilities sought include but are not limited to: Technical … to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people to speak freely, creates an environment of safety, listens to people, and advocates for More ❯

Job summary The CAFM Manager will play a critical role in supporting Estates and Facilities management, strategic planning, and operational delivery by ensuring that accurate and meaningful data informs decision-making. The post holder will lead on the maintenance, development, and continuous improvement of Estates and Facilities software systems, ensuring alignment with NHS data governance standards, regulatory compliance, and … and manage measured surveys to verify 'as-built' information. Ensure all physical changes to the estate are reflected in the CAFM system and CAD drawings,ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data.Develop and manage automated data routines.Lead on the analysis and presentation of data to identify trends … all physical changes to the estate are reflected in the CAFM system and CAD drawings. Collaborate with the Property Services Manager and Capital Projects to ensure space data reflects service delivery changes and capital works. Compliance & Reporting Support the submission of statutory data (ERIC, Model Hospital, PLACE, etc.) ensuring data integrity and timeliness. Develop and manage automated data More ❯

Head of Customer Success/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for a … Head of Customer Success to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions. The Role Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment. … customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation Work with internal teams More ❯

Job summary We are looking for a skilled EPR Technical Delivery Lead to oversee the delivery of technology systems supporting the rollout of the Oracle Millennium EPR system across South Warwickshire University NHS Foundation Trust (SWFT), George Eliot Hospital (GEH), and Out of Hospital Services in Warwickshire. Main duties of the job Reporting to the Chief Technology Officer … for this role. Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications. Job description Job responsibilities Lead delivery of EPR related technology services Attendance at project meetings Contribute to the specification, design, development and implementation of our EPR strategy to support the aims and objectives of both … able to fully understand the issues and implications Negotiate at a senior level and be a major influence in the decision-making processes for all aspects of EPR technical delivery Work closely with technology operations to develop and implement strategies and architectures to provide infrastructure support and services in line with best practise methodologies Make recommendations for strategic direction More ❯

a dynamic team delivering outsourced payroll services using Oracle Cloud technology. This role offers a blend of remote and office-based work, with a focus on providing exceptional customer service and accurate payroll processing. Key Responsibilities: Process HR and payroll data to meet SLA targets Resolve payroll queries from employees, HMRC, and third parties Maintain confidentiality and data security … Provide scheduled payroll reports and support service delivery Advise on UK payroll legislation and contribute to process improvements Collaborate with internal and external teams for seamless service delivery Participate in UAT and onboarding of new clients Requirements: Experience with Oracle HR and Payroll (Cloud or E-Business Suite) Strong UK payroll knowledge and legislation understanding Excellent More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: 60,000 - 62,500 per annum plus car allowance and up to 10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯

AI & Automation Engineer – Manchester/Hybrid Working We are working with a prestigious Professional Services client as they look to drive AI automation within their Service Delivery function. This is a new role and would offer an excellent opportunity to an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

hear from you! Role Overview As Customer Project Manager, you’ll be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end … through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and centre. Customer Engagement: Act as the primary point More ❯

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector (particiularly jet vac's … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects More ❯

Role: Head of Delivery Location : Hybrid (commutable from Cardiff/South Wales) Salary : Up to £65,000 + Benefits Take the lead. Drive delivery. Shape the future! We’re working with a fast-growing MSP in the Cardiff area who are searching for a Head of Delivery to oversee service delivery across consultancy, engineering, onboarding, and … is a pivotal role, combining technical knowledge, people leadership, and commercial responsibility. You’ll be driving financial targets, leading teams across a broad technology stack, and ensuring world-class service delivery. The Role As Head of Delivery, you’ll be responsible for: Leading consultants, project engineers, and onboarding teams to deliver IT solutions on time and to the … highest standard. Managing delivery targets of £275k–£300k per month and pre-sales consultancy activity totalling £350k–£400k per month. Overseeing solutions across Microsoft 365, Azure cloud services, enterprise networking, IT infrastructure, and cyber security. Partnering with the pre-sales team to scope and shape solutions, ensuring seamless handover to delivery. Driving a culture of accountability, continuous improvement, and More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance … against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support More ❯

Telecoms Trainer/Assessor (Service Delivery) Location: Brimsdowm, Enfield Duration: Permanent About The Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with clients, our client brings commitment, innovation, teamwork, and accountability to deliver long- term partnerships. They are part of the Telecom …/accreditations. The role & responsibilities: This role will manage a wide range of quality assurance through training, coaching, and completing assessments of industry qualifications/accreditations. Focusing on FTTP Service Delivery. You will: Train and coach individuals in the correct methodologies for workmanship to the point of accreditation Work with industry and our clients to ensure you are up … requirements Provide support to installation whenever clarifications of methods and/or procedures are required. What we need from you: Experience of working across the telecommunications industry within the Service Delivery role Must have a range of existing telecommunications accreditations Experience in training and/or assessing within Telecommunications Industry Training/Assessing Qualifications NRSWA supervisor qualifications desirable More ❯

and leading the operational framework that will drive their next phase of success. This is a pivotal leadership role. The Operations Director will own all aspects of our operational delivery covering service, logistics, support, HR, finance, and internal processes. Youll be the glue between commercial ambition and operational execution, ensuring we scale sustainably and profitably. The Benefits Package … from home from time to time Mon Fri 9:00am 17:00pm Flexi-time available The Responsibilities: Operational Setup & Leadership : Build and scale core functions including our new warehouse, service centre, and configuration team Team Development : Structure and lead teams across Sales Operations, Technical Support, Managed Services, HR and Finance Process & Service Excellence : Drive service performance, OTIF … operational KPIs, controls, and reporting frameworks aligned to business targets The Skills & Requirements: Proven experience in multi-disciplinary operational leadership roles (Director/GM level) Track record in scaling service/ops functions within high-growth or transformation environments Strong background in supply chain, warehousing, and technical service delivery Practical, hands-on leader with strategic thinking and More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. Maintain high satisfaction levels … and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers in different regions. … Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … countries already started their SLB journeys. Start yours now! If you would like to know more, please visit our website at Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Field Service Specialist About Us: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our … SLB journeys. Start yours now! If you would like to know more, please visit our website at https://www.slb.com/Location: Portlethen, Scotland Job Summary: The Field Service Specialist is responsible for providing customers with safe, accurate and on-time product and service delivery. The Field Service Specialist identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. Responsibilities and Duties: Attain excellence in learning and competency events. Ensure safe, timely and compliant operations at the well site, job location or plant, including rig-up and rig-down of equipment. Mentor others as required. Participate in job risk analysis and continuous improvement programs. Engage customer contacts to More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work … ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. More ❯

Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position … contract. If successful the permanent salary will be between £25,500 - £27,200 Day-to-day of the role: Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window. Offer effective first-line remote network monitoring and management. Ensure that all reported technical issues are dealt with … professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor/manage call queues to ensure that support calls are escalated and resolved More ❯