226 to 250 of 461 Service Delivery Jobs in the UK excluding London

week) Are you already the technical escalation point within your IT Support team? Do you enjoy solving complex technical issues, mentoring colleagues and driving service improvements? We're recruiting for a Senior Technical Support Analyst to join a growing internal IT team, acting as the bridge between the Service … developing the team's knowledge base, documenting complex issues and solutions within Confluence to improve consistency, support future automation and strengthen long-term service delivery. Key Responsibilities Act as the senior technical escalation point for complex support issues Mentor and coach Technical Support Analysts, helping to develop the wider ...

specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement. Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support. … internal meetings, as required, in order to share and develop knowledge and best practice. Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

resolutions in the ticketing system, ensuring accuracy and completeness Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution Prioritise and escalate … perform routine checks to ensure IT services are running optimally Collaborate with other departments and IT teams to resolve complex issues and improve service delivery Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines Provide excellent customer service, maintaining a professional demeanor ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data specialists … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

client is a global financial services and investment company. We are seeking a senior-level Network professional to lead the design, delivery, and operation of secure, resilient network solutions across campus, branch, and data center environments. This role owns end-to-end solution delivery and works in close … security, real estate, risk, and audit teams to drive operational excellence, regulatory compliance, and continuous improvement. The ideal candidate brings deep technical expertise, strong delivery leadership, and the ability to operate effectively in complex, highly regulated enterprise environments. Were seeking a future team member for the role of Production ...

about using technology to transform learning? We are seeking an innovative and creative Media and Digital Learning Developer to support the design, development and delivery of engaging digital education programmes across the Emergency Care University (ECU). In this exciting role, you will work with clinical subject matter experts … team working Self-motivated and manages time effectively, being able to identify, plan and prioritise own work Team player contributing to all aspects of service delivery Sensitivity to the needs of others with the ability to work well across all groups Creative, innovative and solutions-focused, with ...

suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal ...

leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street … provide recommendations to support business decision-making and cost improvements Lead and support the MI function, ensuring high standards of data accuracy, integrity and service delivery Partner with stakeholders across operations, finance, inventory, customer service and senior leadership teams to deliver meaningful business insights Drive continuous improvement ...

Role: 2nd Line Deskside Technician Reports to: Delivery Services Manager 5 days on-site Job Description: To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application … internal meetings, as required, in order to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build ...

This is a multi-functional role that works with a Product Team to deliver business value through a high quality product using optimized-flow delivery models based on Agile practices such as Scrum and Kanban. • SAP S&A DevOps Engineers will be involved in supporting users, defining new features … Security solutions their integration with the end-to-end solution. Will be accountable for the quality of the design, assessment of risk, and delivery of the components. • Responsible for adhering to standards, governance and best practices set out by the Product Architects, and responsible for mitigating technical debt/ ...

team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key ResponsibilitiesService DeliveryManage and oversee SOC operations and delivery of managed security services to clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. Conduct ...

Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records. Raise purchase orders … maintain accurate digital records across multiple business systems to support effective service delivery and stock management. Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage. Use Microsoft 365 applications, including Outlook, Excel ...

ready to step into a leadership role, or an existing team leader with strong experience in end-user support, field services, workload coordination and service delivery. The End User Services Team Leader is responsible for the day-to-day control, quality and coordination of DHU's End User Services … user commitments. This is primarily a site-based role, combining day-to-day team leadership with enough hands-on technical involvement to support service delivery, escalations and operational priorities. As End User Services Team Leader, you will: Run short daily meetings covering priorities, high-impact work, handovers, site ...

escalation point for network-related incidents. This position requires a strong technical background in network management and security, with a focus on maintaining high service standards and minimal disruption. Day-to-day of the role: Review and provide guidance on technical designs to ensure compliance with security policies … assess risks and deliver vulnerability remediation based on threat intelligence and business requirements. Serve as an escalation point for network-related incidents, guiding Service Delivery Managers and partners to minimize downtime and impact on IT services. Define network changes, project roadmaps, performance expectations, and delivery timelines with ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. ***Please note - Due to the nature of the client ...

technology security strategy, roadmap, initiatives and compliance activities, reporting progress and outcomes clearly. Collaborate with stakeholders, cyber teams and the quality team to support delivery, business change, audit readiness and compliance. Managing security incidents, breaches, disaster recovery and business continuity activities to minimise risk and service disruption. Ensure … degree, together with the ability to operate effectively within a complex information technology environment . Extensive experience in audit and remediation management, information technology service delivery, management reporting, project management, customer service and office administration. Excellent interpersonal and written communication skills, strong planning, problem-solving and organisational ...

Technical Support Manager Tunbridge Wells, Kent Lead the Team. Drive Service Excellence. Make a Real Impact. Are you an experienced Technical Support Manager from a c onnected hardware and software solutions background, who thrives in a fast-paced, customer-focused environment? Do you enjoy developing people, solving complex technical … high-performing culture. Set clear objectives, monitor performance and identify training and development opportunities. Manage resource planning, recruitment and onboarding to ensure effective service coverage. Delivering exceptional customer support Take ownership of service performance, ensuring customers receive timely, accurate and professional support. Manage complex customer escalations and high ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess ...

Space is looking for a IT- SAP/ERP Finance & Controlling senior specialist to reinforce its internal SAP team. You will contribute to the service delivery by the ERP Delivery Center, covering all of our Airbus Defence and Space ERP platforms including the French national platform. Inside … develop/modify the ABAP code to be adjusted to the new requirements. ABOUT YOU Experienced on SAP FICO domain Be fully customer and delivery oriented. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. HOW WE CAN SUPPORT YOU Many ...

Zscaler, Netskope, paloalto, Broadcom ProxySG etc Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation … stability of software applications and systems Own the US perimeter, proxy, and SSE/SASE engineering roadmap and execution, including intake, prioritization, dependency management, delivery governance, and stakeholder alignment across cybersecurity, network services, operations, and application and platform teams. Define and operationalize standards, reference architectures, and reusable engineering patterns ...

within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building a disciplined platform for profitable, sustainable growth. … group. * Oversee Microsoft-focused and Azure-led managed services, alongside the continued development of the cyber security offering. * Ensure consistently high standards of customer service, delivery and retention. * Maintain strong contract economics by addressing margin leakage and excessive support costs. * Use service, ticket-response and customer data ...

processes. Ensure solutions are delivered in line with agreed designs, timescales, security requirements and acceptance criteria. Provide a high-quality and consistent technical infrastructure service to both internal and external customers. Communicate effectively with a wide range of stakeholders, from technical teams through to senior executives, adapting your approach … DHCP, VPNs, routing, firewalls and secure infrastructure configuration. Automation: Practical PowerShell scripting experience, with an interest in Infrastructure as Code, automation and repeatable deployments. Service Delivery: Understanding of change control, testing, technical documentation, service transition and operational handover. Customer Engagement: The ability to explain technical information clearly ...