226 to 250 of 920 Service Delivery Jobs in the UK excluding London

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed … helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network … provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal More ❯

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As … our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving growth effortlessly. Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement. Monitor KPIs to ensure SLAs are met More ❯

Company description: Service Delivery Specialist Job description: Uniting whats next in traffic We are seeking a proactive and detail-oriented Operational Service Delivery Specialist to enhance the delivery of support to our local authority, national and international clients. This role is pivotal in ensuring that our bespoke traffic management solutions are delivered efficiently, in line … with contractual obligations, and with a focus on continuous improvement. Reporting to the Engineering Manager, you will work closely with internal teams and external stakeholders to manage service delivery processes, produce reports, present data, drive CRM and tooling enhancements, monitor performance metrics, and support change initiatives. This role offers the opportunity to shape operational excellence and may include … line management responsibilities. Responsibilities Support the day-to-day delivery of contracted services to customers Organise and participate in regular service delivery meetings with customers and internal stakeholders Ensure timely and accurate reporting on service performance, SLAs, and KPIs Maintain a detailed understanding of customer contracts and ensure operational adherence Track contract deliverables and support renewals More ❯

Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Back to Open Roles Service Delivery Manager Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Salary: Competitive Apply Now Job Description Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and … our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This is a Hybrid role working from any of our Scottish offices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you have OSI PI … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported 24/… Good knowledge of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and written communication skills. • Ability More ❯

Job Title: Service Delivery Manager Job Description We are seeking a dedicated Service Delivery Manager to work onsite within a healthcare organisation. This role requires a proactive individual to manage end-user devices, networks, and infrastructure effectively. Responsibilities Provide onsite support five days a week, ensuring seamless service delivery. Engage in floorwalking to build strong … relationships with staff and the CIO. Implement ITIL processes for effective problem management and escalation handling. Conduct forecasting and manage financial aspects of service delivery. Triage issues promptly and coordinate with technical resources to resolve them efficiently. Essential Skills Proven experience in service management. Expertise in ITIL methodologies. Strong stakeholder management skills. Why Work Here? Join a dynamic … team in a healthcare environment where you can make a significant impact on service delivery. Benefit from opportunities to develop professional relationships and enhance your skills in a supportive workplace. Work Environment The role requires onsite presence within a healthcare organisation, working closely with various teams and stakeholders. Expect a collaborative environment with opportunities for professional growth. Job Type More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration partner to … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security services providers … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

IT Service Delivery Engineer - St Neots - onsite - perm Salary 40-60k 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days’ annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share … environments). To utilise technical ability to support the environments and to lead with progressive enhancement projects. How you’ll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management; Linux Experience; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhere to More ❯

Head of Delivery Location: Bristol, UK with some travel to South Coast Security Clearance: Must be eligible for SC clearance My Client is seeking a dynamic, experienced, and strategic Head of Delivery to lead the project delivery function and help shape the future of our cutting-edge defence solutions. Reporting directly to the Business Unit Director, you … ll play a pivotal role in driving programme success, shaping delivery strategy, and leading a high-performing team in a fast-paced, high-impact environment. About the Role As Head of Delivery , you will take full ownership of the planning and execution of projects within your Business Unit. You will lead and motivate a team of project delivery professionals to ensure effective delivery, governance, and continuous improvement, aligned with company values and strategic objectives. This role is ideal for a delivery leader who thrives in complex programme environments, brings commercial acumen and resilience, and is passionate about coaching teams to deliver success at scale. Key Responsibilities Develop and implement BU-wide delivery strategy, planning More ❯

Senior Service Delivery Specialist (Project Co-Ordinator) Permanent Location: Cheltenham This role requires holding or passing and maintaining security clearance for the duration of your employment in the role. In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources … key tasks are delivered in line with required learning outcomes and in accordance with contract terms. Key Responsibilities: Create and maintain project plans and track progress to ensure successful delivery of projects. Liaise internally with colleagues to ensure all quality standards are achieved. Maintain strong relationships with members of the client team. Produce insightful reports for clients to support … of their programmes and events. Raise issues that may impact the RAID log Escalate risks to ensure appropriate action is taken to mitigate them. Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships. Key Skills/Experience Required: Great Microsoft Office - including Excel using vlook up, pivot tables highly desirable Experience More ❯

work scheme Retail discounts Career development support Todeliverexceptionallevelsofsupporttodemandingbusinessneedsacrossmultiplesites,maintaining varied applications (predominantly on Microsoft Windows environments).To utilisetechnicalabilitytosupporttheenvironmentsandtoleadwithprogressiveenhancementprojects. How youll support us Deliver IT projects allocated by the IT Delivery Team Leads, adhering to the Change Management Process; Work on technical tasks, being aware of business impact, timescales and security concerns; Contribute towards systems design and solution architecture progression … complex system and network problems, diagnosing and solving challenging hardware/software faults; Generate support documentation (incl. procedural documents for implemented systems); Provide 3rd line support to the IT Service Desk, responding within agreed time constraints; Undertake other tasks to support the IT team where required; Comply with Company policies and procedures (including the Business Management System); Adhereto theMASSvalues. More ❯

Job Title: Client Delivery Executive (CDE) Location: UK (with travel across data centre sites) Department: Client Experience Reports To: Head of CDEs Role Overview This role serves as the single point of accountability for client service delivery across critical environments for a Data Centre Operator. You will lead the client experience journey-building trusted relationships, managing onboarding … addressing issues, and ensuring service excellence across all post-sales activities. Key Responsibilities Act as the main liaison between the client and internal teams to ensure service delivery meets expectations Build strong, long-term client relationships and lead regular service reviews Coordinate onboarding, site familiarisation, and ongoing support Manage and resolve client issues quickly and effectively … Support order management by capturing requirements and liaising with internal departments Drive continuous improvement in service delivery and client engagement Assist with audits, site tours, workshops, and reporting on service performance Skills & Experience Strong background in data centre service delivery Excellent stakeholder management and communication skills Ability to build rapport quickly and act as a More ❯

Customer Service Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯

2nd Line Delivery Manager - Leeds (Hybrid) Salary: From £40,000 per annum Are you a proactive and data-driven operations professional with a knack for incident resolution and continuous improvement? A fast-growing technology organisation is looking for a 2nd Line Delivery Manager to join their support function and help drive operational excellence across their incident and problem … technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross-functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution … root cause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as an incident commander during high-priority events Identify and address training needs across the support team Champion customer-centric support and process automation About You More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. … Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. Youll make sure … clearance. You will also be required to be on site at the customer site 3 to 5 days a week. Where youll fit in: Youll be part of the Delivery Leadership team for the account(s), normally reporting to a Lead Delivery Manager, Delivery Lead, Senior Delivery Lead or Delivery Director. Youll have clear areas More ❯

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the largest property holder in government … with more than £2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are looking … s Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And they're dedicated More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE + Benefits (see below … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will focus on prompt and effective resolution of IT tickets, distributing them to engineers More ❯

Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that … shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms … emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and … grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯