226 to 250 of 1,130 Service Delivery Jobs in the UK excluding London

Services to lead and enhance the operational maintenance strategy. You will be at the forefront of digital innovation, overseeing BMS maintenance, IoT deployments, and service delivery excellence while ensuring compliance with SLAs and KPIs. The successful candidate will have proven leadership in energy services, technical services or smart … monitoring, with a strong digital background with experience in service delivery, SaaS platforms, data analytics, cloud solutions & digital transformation. Are you passionate about digital transformation, innovation, and data-driven service excellence? This could be the perfect role for you! Oliver Sanderson is an award-winning executive search More ❯

Partner and Admin Manager. Essential attributes required: Worked in a healthcare setting Experienced in EMIS, Accurx, Ardens, GPTeamNet Ability to recognise opportunities to enhance service delivery Excellent communication skills to include written, oral and presenting Strong IT skills Exemplary troubleshooting skills PA experience Excellent literacy and numeracy skills … Accubook and EMIS Person Specification Experience Essential - Worked in a healthcare setting - Experienced in EMIS, Accurx, Ardens, GPTeamNet - Ability to recognise opportunities to enhance service delivery - Excellent communication skills, written, oral and presenting - Strong IT skills - generic - Exemplary troubleshooting skills - PA experience - Excellent literacy and numeracy skills Desirable … A to D in English and Maths Experienced in healthcare sector Desirable A-levels Worked in a Doctors Surgery using EMIS. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

2nd Line Service Desk Analyst – Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at all … times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping users updated at all times. … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at all … times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all times. … various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

now Meeting ID: Passcode: VM9U7Ae2 This is an operational role directly supervising work groups of offenders serving a community sentence. This may include driving service vehicles to transport people or equipment. The post holder will be responsible for all work site supervision tasks and will work with service … staff to any infringement of discipline or behaviour. The post holder will contribute towards the rehabilitative potential of the sentence and will support some service users to gain employment skills through a positive work experience with the opportunity to gain vocational or skills-based training. Staff are expected to … contribute towards review and evaluation of all aspects of service delivery and to contribute towards a culture of continuous improvement. Post holders may be required to undertake weekend working as part of their normal pattern of working. The work may involve working alongside volunteers or staff from partner More ❯

temporary basis for 3 months. You’ll be joining a collaborative and fast-paced environment where your input will be key to ensuring seamless service delivery during a critical business transformation. As a Junior IT Support Technician , you’ll play a hands-on role supporting users across the … of Windows 10/11, with confidence in installation and issue resolution Excellent communication and organisational skills, with a proactive and professional approach to service delivery Ability to work both independently and as part of a cross-functional project team A full UK driving licence and access to More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

part of wider projects. Work with all relevant staff and departments to accurately forecast resources required and understand and communicate any potential impact to service or project delivery timescales Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the … Safe Systems of Work Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support … your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance Liaise More ❯

and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/Engineers. Work … directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen client relationships … to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance or behavior promptly More ❯

Court in Warrington as a Lead Administrator and be valued and supported. The aim of this role is to direct and control the operational service of the administration function, to ensure that it provides a cost-effective Reception, Secretarial, Medical Records, and all other appropriate administration services to the … units. You will support and supervise the service's administration needs, including supervising the reception service, providing a secretarial service to designated managers and departments, supervising the Mental Health Act department, and coordinating the functioning and staffing of all administration areas including secretarial, MHA, CPA, Resourcing, Human … better you means better care. That's what delivering great healthcare should feel like. As a Lead Administrator, you will be: Supervising the reception service, ensuring the provision of a high-quality customer-focused service to patients and their relatives, staff, and external organisations. Ensuring Doors, Traka, Blicks More ❯

IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services. Key Responsibilities Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business … support. Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours. Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies. Provide expert desktop … and server support, including hardware configuration, upgrades, and installation of new service packs or software. Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately. Keep the asset management database accurate and up to date. Monitor system performance and report More ❯

IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services. Key Responsibilities Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business … support. Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours. Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies. Provide expert desktop … and server support, including hardware configuration, upgrades, and installation of new service packs or software. Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately. Keep the asset management database accurate and up to date. Monitor system performance and report More ❯

and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway - we are at the forefront of all of it. We operate with a talented and passionate … support for Global System for Mobile Communications-Railway (G SM-R) assets, systems and services, providing technical leadership and comprehensive GSM-R operations support service to Telecoms Network Operations. What will you be doing? • Provide GSM-R subject matter expertise and technical leadership, collaborating with other functions and field … based teams to promote best practices across Digital, Data, and Technology (DDaT) and to restore service as quickly as possible. • Own the risk profile associated with the GSM-R technology platform, together with the management plan of the potential improvements and related standards in order manage the control and More ❯

Service Operations Systems and Process Lead Manchester Hybrid (2 days p/w on site) Up to £50,000 - £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to … grow further at scale this year. As such, as we are looking to recruit an experience Service Operations Systems and Process Lead, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on … site in Manchester 2 days per week. Role Summary: The Service Operations Systems and Process Lead supports a multi-team operations function by managing the use and development of ServiceNow and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service More ❯

ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge … Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes More ❯

Technical Delivery Associate Manager - Cheltenham Accenture Security helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as … we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. The Accenture Security practice is a unique group of people passionate about Information Security. We are currently looking for a SOC Manager. This … team, the successful candidate shall either possess (or have the eligibility to obtain) UK security clearances. Job Summary The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report … traffic management reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ … and design, implement and support differentiated Internet products Follow up customer service escalation with internal departments and external suppliers Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining More ❯

Key Responsibilities: Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test/ops teams for timely delivery. Ensure operational readiness before service go-live … and enforce service acceptance criteria. Collaborate with internal teams and third-party vendors to ensure smooth transitions. Deliver regular reports covering success rates, trends, and improvement areas. Promote continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product …/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party Vendors Key Skills & Experience: 5+ years of experience in ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong More ❯

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

Reports to: Head of Services Summary of Position Responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned open tickets to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction. Targets & Outcomes - Meet all … target Response times and KPI’s - Increase service profitability through efficient stock and call management Attitude and Persistence - A positive bright and cheerful personality with a mature attitude to work. - Excellent verbal and written communication skills. - Confidence in dealing with external and internal customers at all levels. - Organised, with … when required. - Flexibility and adaptability to meet business requirements, particularly during busy periods when overtime may be required. Responsibilities - Be conversant with the Company Service Call Control systems and in particular the escalation procedure. - Carry out Minimum Call Procedure on every Service Call as per the issued guide More ❯

We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport. This pivotal role will ensure the availability and reliability of all IT … systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this role, you will need proven experience … in a related field, which provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial More ❯

demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. … Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3–5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record … in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or More ❯