51 to 75 of 999 Service Delivery Jobs in the UK excluding London

holder will lead and develop all aspects of testing for the SaaS Vantage solution and will, from time to time, meet with clients and internal stakeholders to ensure that service is delivered in a consistent and timely way. Although the primary focus of the role is testing, it is a hybrid role. You will be expected to have the … be considered as falling under the remit and responsibilities of this post. Requirements: Essential: Proven experience as a Quality Assurance Tester or similar role for complex systems. Experience in Service Delivery in a development team. The ability to build and manage automated test scripts using software tools. Working knowledge of test management software (e.g. qTest, Zephyr, Bugzilla, Cucumber More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. 4. Establish and build network relationships … resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and … service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this role your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring … timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute More ❯

documentation and internal knowledge bases up to date. Ensure all systems meet security, compliance, and data protection standards. Be part of continuous improvements to enhance user experience and IT service delivery. What Youll Need: Previous experience in IT support, end-user computing, or similar technical roles. Solid knowledge of Microsoft 365 and Active Directory. Experience with Windows 10/… Azure and cloud environments. A good understanding of identity and access management (Azure AD, MFA, SSO). Excellent problem-solving and communication skills. ITIL certification or knowledge of IT service management is a plus. Whats In It for You: Competitive salary: £32,000 £35,000 (depending on experience) Car allowance Incentive and bonus opportunities Enhanced pension scheme Wellness programme More ❯

Deadline Date: Thursday 17 July 2025 Location: Brussels, BELGIUM Required Start Date: 1 September 2025 Deadline Date: Thursday 17 July 2025 Requirement: Senior Technician (Service Delivery) Location: Brussels, BELGIUM Time On-Site: 100% Not to Exceed Rate: 54 EUR Total Scope of the request (hours): 608 Required Start Date: 1 September 2025 Required Security Clearance: NATO SECRET Duties … discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience; Have a good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager); Be knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS 365, MS Office and Adobe; Have a … and auxiliary computer equipment; Have a broad knowledge of computer network technology in a Microsoft Windows environment. Desirable Qualifications: Microsoft Certified Desktop Support Technician (MCDST) Certification; ITIL certified in Service Operations; Prior experience of working in an international environment comprising both military and civilian elements More ❯

home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service Delivery Manager (SDM). … Service Delivery Managers are responsible for co-coordinating the delivery of services into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer … relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. More ❯

The following content displays a map of the jobs location - Exeter Senior Operations Analyst - IT Operations (Service Delivery) We're looking for a Senior Operations Analyst to join our service delivery IT Operations team to help us make a difference to our planet. As our Senior Operations Analyst, the job may be suitable for hybrid working … data transfer via File Transfer Protocol (FTP) and global message switching systems.You'll also monitor our web services and a large network of remote defence sites and systems, ensuring service delivery both on-premises and in the cloud. Based from our Exeter HQ, you will typically work 12.25 hour shifts over a rolling eight-day pattern; with two … disruption to the business. Support critical operational services running over a variety of platforms. Provide first and second line support to customers and colleagues to ensure 24/7 service continuity. Become the focal point for incident escalation with customers, suppliers and colleagues, and responsible for managing several incidents at any one time. Our work is life-changing, often More ❯

Head of Operational Delivery & Governance Be the driving force behind world-class operational delivery. At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building … a culture of excellence and continuous improvement. What You’ll Be Doing: Leading and developing the Project Management Office (PMO) Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality Collaborating across Service Management, Operations, and Finance to align with business objectives Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth … Mentoring Project and Service Delivery Managers to elevate team performance Being the go-to escalation point for high-impact client delivery Championing process optimisation and project governance across the function Tracking KPIs, manage resource allocation, and drive delivery excellence Promoting a culture of innovation, collaboration, and accountability What You’ll Need: PRINCE2 Practitioner qualification (Essential) Proven More ❯

hour working week, on-site Monday-Friday working pattern and other benefits Hays Technology are working in partnership with a large public sector organisation to recruit an IT Service Desk Manager on a permanent basis. Our client is modernising the way they deliver technology services and are looking for a confident, customer-focused, technically experienced IT Service Desk … 2nd Line IT Support staff through this next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across this organisation. Key responsibilities include: Coaching and developing a skilled team … of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach to service improvement - monitoring key metrics like ticket volumes, resolution times, and customer satisfaction. Supporting the adoption of automation and self-service tools to create efficiencies. Building strong working relationships with More ❯

Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved by providing advice or training to users, by devisingcorrections (permanent or temporary) for faults, making general or site … responses to incident reports, including channelling requests forhelp to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towardsservice restoration.The management of changes to the service infrastructure, including service assets, configuration items and associateddocumentation. Change management uses requests for change (RFC) for standard or emergency changes, and changesdue to incidents or problems to provide … impacts security and demonstratesroutine security practice and knowledge required for own work.Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information) awareness. Cybersecurity More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering … reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business Continuity & Incident Management - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities … projects. The FM Support Services Manager is responsible for the efficient and effective delivery of support services across NBIP and the Institutes. Reporting to the Head of Facilities, this role leads key functions including security, cleaning, waste management, catering, insurance, and supplier contract management to support the organisation's research and operational needs. This role manages three direct reports More ❯

patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations and … patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLAs. As this is a customer facing role it is essential for the successful candidate More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes. Analysis and Judgement: Interrogate and analyse, sometimes highly complex information to support delivery Write and submit high-level project reports for the PCN board, as required, showing progress against milestones, status, resource requirements, issues, risks, and dependencies, making recommendations where a range … performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively. Transformation: Work alongside practices to understand the current challenges to effective service delivery, identify solutions, including best practices within the PCN. Drive the data agenda, and utilisation of reporting and data literacy Identify areas of improvement, or areas of opportunity … based on good quality data and analysis, and contributing to service improvements. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to improve patient and staff experience Professional development Commitment to continuous development Miscellaneous Mentoring and (data) upskilling PCN staff Management of junior members of staff General management duties Person More ❯

Hours per week Pay Rate: £ 20.98 per hour Job Ref: (phone number removed) Responsibilities Analyze business models, structures, processes, and customer journeys to enhance service delivery and efficiency. Advise on and facilitate the redesign of structures and processes to modernize business practices, enhance digital capabilities, and foster continuous improvement. Identify and implement transformational process design changes through comprehensive … business and systems process analysis. Support the production of improvement delivery plans by collaborating effectively with senior managers, colleagues, and partners. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritize initiatives aligned with strategic objectives. Perform root cause and gap need analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks … Support end-user testing and acceptance to ensure redesigned processes and technology are fit for purpose. Redesign and optimize high-impact processes to enable digital transformation and improve self-service portals. Collaborate with IT and Digital, Data, and Technology teams to translate business requirements into scalable solutions. Person Specification Essential Experience: Significant experience as a Business Analyst. Experience in More ❯

with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for a BI Developer to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyze the company's IT service management data and design … meaningful reporting to support IT service reviews and continuous service improvement. The ideal candidate should have a background in Business Intelligence, Data Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally. Responsibilities ServiceNow reporting, IT Service Review collation/… preparation & detailed tracking of continuous service Improvements across global office locations. Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow. Build and maintain service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams More ❯

of IT Vendor & Cost Management, this key role is responsible for optimising and managing relationships with Ricoh's key IT vendors. The IT Vendor Manager will ensure high-quality service delivery, support contract negotiations, and lead continuous improvement within Ricoh's vendor ecosystem. If you are passionate about vendor management, contract negotiation, and driving vendor performance improvement in … ensuring business requirements are met. Monitor existing vendor contracts for compliance and explore opportunities for renegotiation or amendments. Conduct regular vendor performance reviews, tracking key performance indicators (KPIs) and service level agreements (SLAs). Implement strategies to drive continuous improvement and optimise vendor costs while maximising ROI. Identify opportunities for vendor consolidation and service rationalisation. Vendor Innovation and … building and maintaining relationships with vendors and internal stakeholders. Strong analytical, problem-solving, and negotiation skills, with a focus on data-driven decision-making. In-depth understanding of IT service delivery models such as cloud computing, SaaS, PaaS, and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services More ❯

Services Provider (MSP) that delivers industry-leading IT support and technical solutions to a broad range of clients. We're seeking a skilled 2nd Line Engineer to strengthen our Service Delivery team and help our clients achieve seamless IT performance. About the Role: As a 2nd Line Engineer, you will play a key role in resolving escalated technical … issues, assisting in project delivery, and maintaining client infrastructure across both on-premise and cloud environments. You'll collaborate with 1st and 3rd line engineers, attend on-site visits, and work closely with clients to deliver prompt and efficient support. Key Responsibilities: Troubleshoot and resolve escalated support issues (remote and on-site) Monitor client infrastructure using RMM tools and … Network Engineer (AZ-700) Certifications in Acronis, ESET, Mimecast, VMware, Cisco (CCNA) Experience with tools such as HaloPSA, N-Central, Intune, Power BI What You'll Need: Strong customer service mindset A passion for learning and continuous improvement A proactive, detail-oriented approach UK driving licence and access to a vehicle (essential for site visits) If you're ready More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

collaboration, and compliance across our UK business. This role will work closely with existing IT support functions and may evolve to take ownership of aspects of the IT support service, depending on how the organisation grows. The successful candidate will bring a collaborative approach, helping to align support and workplace technologies for a seamless user experience. While predominantly based … Design Contribute to the technical strategy and roadmap for workplace technologies in the UK, aligned with PEXA Group's global standards and goals. Take primary responsibility for execution and delivery of the strategy, balancing the everyday needs of the business with delivery of projects and initiatives. Design and maintain secure, scalable solutions using Microsoft AD, Entra ID (Azure … ID and legacy AD policies, structures, and access controls. Operations & Support Collaborate with the owner of IT support services to ensure alignment of incident resolution, device lifecycle management, and service experience. Provide leadership and technical guidance on workplace-related support issues, with potential to assume line management or service ownership as the organisation grows. Act as the senior More ❯

identifies a path to resolution rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go to market' propositions and … service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering value through security advisory consultancy and through guiding secure transformational delivery engagements. Providing security … Standards and guidelines Assiting with the identification of identified risks and emerging cyber security vulnerabilities and threats. The subsequent analysis to quantify and lead risk mitigation plans Work with Service Management to ensure that partners and suppliers adhere to agreed standards, policies and verify/evidence appropriate compliance and security KPIs Work closely with 1st, 2nd and 3rd lines More ❯