31 to 55 of 426 SLA Jobs in England

through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure more »

service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery more »

relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management Manage 3rd party suppliers Managing and completing tickets within SLA s & KPI s Service Desk Experience & Knowledge: 6 months+ 1st line support experience Providing customer service to all levels of business Active Directory Windows more »

End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. Each of these are to be delivered in accordance with strict SLA’s, KPI’s and security procedures. In addition to Service Delivery, our team also deliver a substantial number of concurrent change and improvement projects both more »

virtualized platforms including hosted, distributed and cloud infrastructure (OS). Escalation points for 1st and 2nd line support. Resolving logged incidents in line with SLA’s. Independent ability to research technical problems and solutions. What we’re looking for: Strong infrastructure support experience Experience/Knowledge of Virtualization Technologies (VMware more »

reduction in support calls process changes that improve the service delivered to the business improvements that result in increased team performance against Technology’s SLA first line colleagues and the business to be able to resolve incidents and requests earlier in the lifecycle Team Working with multiple stakeholders both internally more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

virtualised platforms including hosted, distributed and cloud infrastructure (OS).'€¢Escalation point for 1st and 2nd line support.'€¢Resolving logged incidents in line with SLA's.'€¢Independent ability to research technical problems and solutions. What we're looking for: '€¢Strong infrastructure support experience'€¢Experience/Knowledge of Virtualisation Technologies (VMware more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »

elevate your career? Apply now and seize this thrilling opportunity! Keywords: IT Support, First Line, Second Line, Infrastructure, Networks, IAM, EUC, WAN, LAN, Firewalls, SLA, Hardware, Equipment, Software, IT Systems, Incident Management, London more »

failures, as defined within the on-call agreement and rota. Administration Tasks : Perform prescribed daily, weekly, monthly, and annual technical and security administration tasks. SLA Compliance : Ensure that tickets are completed within business-agreed SLAs. Team Collaboration : Promote collaboration and guide team members on best practices, fostering a highly communicative more »

pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents more »

level agreements (SLAs) and key performance indicators (KPIs) to monitor and improve IT service delivery Ensuring each work request is worked within our agreed SLA’s, to the highest quality. Ensuring effective communication of work request/queue status, and potential blockers, to appropriate stakeholders Ensuring effective communication to haysmacintyre more »

and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA Manage all Service Desk tickets, escalating Incidents and Requests to support teams or DevOps teams as appropriate Understand and proactively operate the escalations procedure defined more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA’s). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined service level agreements (SLAs) and project timelines. The more »

management Provision of 3rd line services within the Service Desk resolving escalated incidents in a timely and efficient manner in accordance with the Helpdesk SLA’s Providing technical expertise on all IT related matters assisting the Infrastructure Manager where necessary Review systems architecture and security, reviewing new technologies and recommending more »

ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard) and business security standards. Adherence to ITIL framework will be essential to meet SLA commitments for fault resolution and service requests, while making sure change controls align with internal and ITIL standards. Regular coordination with 3rd party providers and more »

service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as more »

key people metrics Dealing with adhoc insights requests and queries Collate data and prepare monthly reports Provide general support in line with any set SLA’s Explore opportunities to streamline current processes and develop new ways of working To work to tight deadlines and use initiative to prioritise work and more »

document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the more »