126 to 150 of 1,294 Service Delivery Jobs

Radius is seeking an experienced Data centre Project Manager/Readiness Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing … the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach … and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed More ❯

travel) Type : Permanent Salary: Competitive + Benefits Sector: Public Sector/Government Services/Digital Transformation Are you an experienced HR & Payroll shared services leader with deep expertise in service design and delivery? We’re partnering with a major digital transformation programme delivering critical operational services to a large UK public sector client, and this role sits at … heart of its success. We’re looking for a HR & Payroll Services Functional Lead to lead the design, implementation, and transition of a scalable, user-centric HR and Payroll service model as part of a large-scale, multi-phase programme of service insourcing and transformation. What You’ll Be Doing As the HR & Payroll Functional Lead, you will … Lead the creation and delivery of end-to-end service design for HR & Payroll across all phases of the programme Shape a high-level operating model aligned with client expectations, technical capabilities, and third-party providers Collaborate with a multi-disciplinary team of analysts, SMEs, and client stakeholders to iterate and finalise the service blueprint Ensure alignment More ❯

Service Delivery Lead- Insurance We are currently recruiting for a Service Delivery Lead to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days in the London office. Responsibilities: Significant experience in IT operations, with experience in hybrid in-house/MSP environments. Experience in a startup/scale up … environment Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management. Proven ability to manage MSPs and lead transitions to internal teams. Familiarity with ITIL, DevOps CASM;. Strong experience of working in Agile environments and practices. Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models. … to deliver expected outcome Experience of providing out of hours support for high severity incidents Exposure to "follow the sun" support models Desirable: Strong experience of working with Agile delivery methods and practices Personal Attributes Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment. Meticulous in identifying potential risks and ensuring compliance More ❯

Service Delivery Leader Location: Gateshead NE8 1NS Salary: £15.80 per hour Hours Per Week: 40 Are you passionate about making a real difference in peoples lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, wed love to hear from you! The Role As a Service Delivery Lead, youll: Provide leadership and guidance to staff across mul click apply for full job details More ❯

and programme management meetings. Good knowledge and understanding of the project lifecycle within IT Services. Must be accredited with PRINCE2 to practitioner level Support and development of all IT service project delivery functions and processes. About us Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been … Hospice St Johns. Job description Job responsibilities Provide proactive, methodological project management support to the information technology team and the business. Ensure that all project are managed the Customer Service and Service delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets and other deliverables. Participate in projects and … service delivery. Coordinate with Service delivery managers and local support personnel Provide reports, updates and feedback from time to time, as requested. To build relationships with heads of departments, consultants and all end-users through out the organisation. To provide a physically present and visible management presence to represent IT positively within the organisation To enhance the More ❯

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. Drive customer … satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers to minimise travel … time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring best practices More ❯

5.30 pm, Fridays 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 82 for June 2025. Underlying its services is FluidOne's national fibre network, Platform One … UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers,with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to More ❯

This service is set to disconnect automatically after 0 minutes of inactivity. Your session will end in 1 minutes. Click OK to reset the timer to 0 minutes. You have been signed out. This service is set to sign out after 0 minutes of inactivity. Job Description - Strategy Development Leader, People Advisory Services - Director - English (COR031611) Strategy Development … of our go to market strategies . The incumbent will build and maintain processes and strategies to ensure our team of approximately 70 consultants operate efficiently against goals of delivery health, utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene … and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client satisfaction Develop and implement standardized processes, tools, and templates to enhance consistency and quality of service delivery Oversee frameworks, staffing models, and utilization targets More ❯

The Service Performance Management Analyst designs, executes and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to improved IT Service Delivery. This includes active analysis of the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst, you will: • Design, develop and maintain … dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers • Integrate Tableau with various data sources, including SQL databases, cloud platforms, and spreadsheets • Manipulates and simplifies large data sets to find, extract, and summarize key records and features, and to explain their relevance to operational issues • Produces finished analysis products which are … suitable for presentation to senior leadership with little or no oversight or review • Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance • Use data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Works with the ITSM Process Leads More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including … service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including … service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer expectations … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards More ❯

Overview Daily rate: £500 - £575. Start date: ASAP. Duration: 3 months initially. Location: Midlands. Responsibilities Lead Surgical service delivery in accordance with agreed operational plans, meeting all key standards and KPIs. Work collectively with clinicians and managers to ensure effective delivery of service objectives across all relevant services. Re-design the service in order to … maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services. Ensure that the highest quality, effective and efficient health care services are operationally delivered within defined costs, time-scales and resources. Operate effective and appropriate planning processes and structures, including communication arrangements. Act upon patient feedback, complaints and claims in order to further improve services. More ❯

Overview Service Delivery Director, eCOA (Remote). Reference: 2597 (adap). eCOA isn't the first product offering for this company; they need a specialist, and we're hoping that's where you come in They're a publically floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as … across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year. They don't have though is a service delivery expert. Someone (based remotely in the UK, EU or US) to report to the CCO and: Take responsibility for the whole eCOA solution Engage with clients Work … things grow, build out the whole eCOA solutions team. What we're looking for Someone with: Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond Extremely strong exposure to all aspects of eCOA solutions delivery Ideally from the perspective of a vendor offering customizable eCOA platforms Experience in eCOA software implementation More ❯

analyze data into information and information into knowledge to support operations and business decisions • Use enterprise monitoring and reporting tools to identify trends and opportunities for improvements in IT service processes and workflow • Interacts with other service providers to ensure that operational level agreements are in place to ensure end-to-end service delivery in accordance … with the service level targets • Work with the service delivery organization and service managers to manage performance against service level targets • Participating in service level reviews; supports root cause analysis of customer issues and SLA impacting events • Developing and implementing data gathering, analysis, and reporting capabilities. • Collaborating with the service managers and the … design and engineering and tools teams to collect and process relevant metrics to support service level management and process improvement activities. • Preparing periodic reports to communicate outcomes of analytic activities. • Performing analytics on discrepancies and issues and performing root cause analysis. • Identifying people, process, and technology opportunities for efficiency and cost reductions. • Validate and/or correct pended tickets More ❯

Clinical Service Delivery Manager Location: Gatwick Office Salary: Up to £50,000 per annum Hours: 40 hours per week (including 1 week in 4 covering out-of-hours on-call) Contract: Permanent Office-Based (with flexible working in line with business needs) About the Role Our client is seeking a dynamic and experienced Clinical Service Delivery More ❯

Overview Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured … efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and …/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

Umbrella Engagement - 6 months - On site 1-2 days per week in Somerset. Remote rest of the week. On behalf of our client we are looking for an outstanding Service Delivery/Service Manager to help continue to deliver an Outstanding IT Service to its Clients. The ideal candidate will be customer centric and have a … tack record of delivering a quality service to agreed SLA's and OLAs. Any experience around Service Improvement would be helpful but essential. Must have outstanding Communication and Stakeholder skills. ITIL Accreditations would be nice but again not essential. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of … desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc. Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental More ❯

Service Analyst Location: Paisley Office, occasional travel to sites across Scotland/North England Salary Range: £31,808 to £33,825 per annum Hours: 35 per week 24-month Fixed Term Contract Could you support the service delivery of technology services and operational processes with direct engagement with service stakeholders through timely remediation of incident and … service requests? Could you be a key part of a Service Delivery function responsible for transforming the way we work and improving the customer experience supporting the ethos of technology that just works? What will a Service Analyst 's job involve? Ensure delivery of work package or elements thereof, incidents or service requests in … and in person. Troubleshoot issues across the operational eco-systems. Investigate issues and work with colleagues to identify root causes and resolve issues. Maintain a high level of customer service and deal with complex complaints. Use empathy to satisfy customer demands. Be proactive and adaptable to deliver the best outcome for the customer. Please Note : The successful candidate needs More ❯

SOC Lead £80000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We're currently seeking a highly experienced SOC … Technical Security Service Delivery Manager to join a growing and innovative Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as … a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You'll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You'll Be Doing Serve as the key point of contact and escalation for clients across More ❯