126 to 150 of 586 Service Delivery Jobs

anything is possible. Aufgaben The impact you'll make The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving … continuous improvement in service delivery in alignment with ITIL best practices. What you'll do Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members Foster a positive and collaborative team ...

Head of Operations (Service Delivery & Digital Transformation) Location: Northamptonshire (Hybrid) Role Type: Permanent, Senior Leadership Sector: Technology-Enabled Professional Services/HR Tech The Opportunity Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making click apply for full ...

Responsibilities: Leadership and management of Fleet Service Delivery, Planning, Production and Train Presentation teams across UK Depots. Optimisation of fleet maintenance locations, including utilisation, safety and infrastructure requirements. Accountable for depot audit actions, ensuring corrective actions are robust. Leadership of the Fleet Service Delivery, Planning, Production … drive continuous improvement in safety, quality and cost efficiency. Ensure that materials, facilities and technical support are available to support the required fleet maintenance delivery through acting as an internal client to the Logistics Manager, Plant & Buildings Manager and Fleet Technical Manager. Act as a secondary supervisor for these ...

senior leadership role requiring a blend of strategic vision, operational excellence, and transformational delivery. You will be responsible for the end-to-end delivery of digital services, ensuring alignment with business strategy and driving innovation, efficiency, and governance across the portfolio. Key responsibilities include: Essential Experience Previous experience … Systems Integrator (SI) in a delivery lead role within a large consultancy, now operating internally on-site within a major corporate organisation. Proven track record delivering digital services at enterprise scale Advanced communication skills, able to influence at C-Suite level. Expert in digital service delivery life ...

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing … support departments * Maintaining tools, test equipment and Company supplied Vehicle. * Adherence to all part process and procedures * Utilizing escalation and support processes to resolve service delivery issues. * Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/… Must be able to talk/communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … governed, and aligned with business priorities.The role carries a high degree of autonomy and acts as the central point of ownership for IT services, delivery, and supplier relationships. It offers the opportunity to lead a well-established internal IT capability and continue evolving it into a mature, scalable function ...

manage the New Business Lead, Customer Success Manager, and Existing Inbound Sales Lead. Reporting directly to the EVP, you will take ownership of revenue delivery, sales strategy execution, KPI performance, and team development. This is a hybrid role based near Swindon, with on-site presence to be agreed. Occasional … performance, collaborative culture Demonstrate strong understanding of new business, upsell, and cross-sell sales cycles Ensure alignment across sales targets, customer experience, and operational delivery Maintain a strong focus on customer retention across a base of more than 1,000 customers Collaborate closely with the Professional Services Lead ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI's and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Experienced within change management processes and CAB environments Working to and managing strict SLA's Continuous Improvement - Identifying opportunities to streamline workflows and enhance service delivery IT Infrastructure Team Leader Technical knowledge Whilst this role is focused on the day-to-day management of the team, Project ...

suitable for inclusion within commercial tender documentation. You will be responsible for translating business needs into clearly structured, detailed requirements that support procurement and delivery processes, ensuring clarity, accuracy, and alignment with technical and commercial standards. Your Key Responsibilities: Lead workshops and stakeholder sessions to capture business processes, user … user stories, technical documentation, and tender-ready requirement artefacts. Act as the liaison between business stakeholders and technical teams, including Architects and Developers. Support service delivery by ensuring requirements are accurately defined, traceable, and aligned to solution design. Contribute to process improvement and continuous enhancement of delivery ...

suitable for inclusion within commercial tender documentation. You will be responsible for translating business needs into clearly structured, detailed requirements that support procurement and delivery processes, ensuring clarity, accuracy, and alignment with technical and commercial standards. Your Key Responsibilities: Lead workshops and stakeholder sessions to capture business processes, user … user stories, technical documentation, and tender-ready requirement artefacts. Act as the liaison between business stakeholders and technical teams, including Architects and Developers. Support service delivery by ensuring requirements are accurately defined, traceable, and aligned to solution design. Contribute to process improvement and continuous enhancement of delivery ...

global business and technology consultancy seeking a Senior IT Delivery Manager to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product … service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles, driving quality, efficiency, and predictability, maintaining strong control over projects and services. This is an exciting opportunity to contribute to/lead ...

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed … Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point ...

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/ ...

team, and build a new outbound Business Development function. This company are a well-established and growing telecoms provider with a strong reputation for service delivery, long-term customer relationships, and a solutions-led approach. They work with major enterprise clients, including leading UK construction firms and defence … Account Managers, drive account growth across key customers, and establish a new outbound/new-logo capability. You'll work closely with Marketing, Service Delivery, Operations and the CEO, improving CRM discipline, forecasting accuracy, and ensuring a structured, repeatable sales process is embedded across the function. The ideal ...

trust quickly and providing calm, pragmatic direction. Interim Head of IT – Key accountabilities: Provide interim leadership of the IT function, ensuring stable and reliable service delivery Act as a senior escalation point and decision-maker where required Oversee IT governance, risk management, cyber security, and system resilience … practical level Ensure effective helpdesk and service desk coverage with responsive, dependable support Oversee core enterprise systems, infrastructure, networks, cloud services, and end-user computing Support the continued integration of business activity and alignment of systems and processes Provide IT oversight to support international operations and new site activity ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when … alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. ...

Operations Manager role is about leadership. You’ll be responsible for building, motivating, and retaining high-performing SOC teams, while ensuring consistent, high-quality service delivery across several SOC systems and client environments.As SOC Operations Manager, you will have real influence shaping operational standards, driving maturity, and ensuring … people-first culture Run SOC operations in a multi-client/MSSP-style environment, balancing competing priorities and SLAs Own day-to-day SOC delivery across multiple SOC platforms and customer environments Oversee the full incident lifecycle detection, response, escalation, post-incident review Ensure effective use and optimisation ...

Service Manager We are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment. … single service owner, working within a DevSecOps and Agile model , coordinating continuous service improvements and providing clear direction across teams. What you'll be doing: Owning BAU service delivery and meeting contractual SLAs Driving cost optimisation and service improvements Ensuring Run teams understand client deliverables ...

Customer Service Support Administrator A fantastic opportunity for a customer-focused Customer Service Support Administrator to support motor dealer partners, manage finance proposals, and deliver compliant, high-quality service within a fast-paced financial services environment. If youve also worked in the following roles, wed also like … EXPERIENCE CONSIDERED - FULL TRAINING PROVIDED If youve worked in the motor trade or financial services, then great. If not, and you have excellent customer service and communication skills with confidence working with numbers, then we would like to hear from you. SALARY: £25,500 per annum + Benefits LOCATION ...

Customer Service Support Administrator A fantastic opportunity for a customer-focused Customer Service Support Administrator to support motor dealer partners, manage finance proposals, and deliver compliant, high-quality service within a fast-paced financial services environment. If youve also worked in the following roles, wed also like … EXPERIENCE CONSIDERED - FULL TRAINING PROVIDED If youve worked in the motor trade or financial services, then great. If not, and you have excellent customer service and communication skills with confidence working with numbers, then we would like to hear from you. SALARY: £25,500 per annum + Benefits LOCATION ...

data is captured in the Company CRM system Follow robust, repeatable and measurable processes for the following activities; new business acquisition, account management (including service delivery where applicable), customer SOW growth and profitable retention. Be accountable for every aspect of your customer's relationship with Konica Minolta Work … closely with all divisions to build campaigns and drive successful customer engagements Work closely with the Customer success team to drive meaningful Service Delivery into your accounts and ensure that Account Planning takes deliverable customer goals into the process Work with Marketing to define effective outbound activity ...