126 to 150 of 759 Service Delivery Jobs

Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible … line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best ...

coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You’ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently … Alongside this, you’ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex ...

experienced, customer-facing infrastructure specialist looking for a role where you can combine hands-on technical delivery with presales and solution design in a fast-paced, forward-thinking MSP? Our client is a well-established and rapidly evolving Managed Service Provider, known for operating at the cutting edge … cloud technologies. This is a fantastic opportunity to join a high-performing Professional Services team, working across diverse customer environments while helping shape future service offerings. Azure Delivery Consultant Fareham (Hybrid, with travel to customer sites) £50,000 per annum - £70,000 per annum In this role ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll … customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets ...

/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments … role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery.You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology spend. ...

mobile number and email address are available on my LinkedIn Profile This role is not suitable for candidates whose experience is limited to service delivery, infrastructure operations, or team management without commercial ownership. You must be able to demonstrate: Direct accountability for Tier 1 MSP/vendor performance … large, globally distributed technology estate where a Tier 1 managed services partner (Cognizant) plays a central role in delivery. You will sit above service delivery, owning how it is governed, measured, and optimised. Your mission is to drive performance, challenge suppliers, and optimise cost across a £100m+ technology ...

Line Team Leader £32,000 - £35,000 DOE Location: Paddock Wood (office-based) Reporting to: Service Delivery Manager Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would … thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This ...

work setup that suits you best. Holistic Learning Experience: Step into a role that goes beyond traditional consulting. NIIT MTS is a full-service firm, offering exposure to all facets of L&D. Your journey with us ensures a comprehensive understanding, putting you in a prime position to advise … includes defining project objectives, creating project plans, aligning NIIT Centre of Expertise teams and leading agile teams, removing impediments, and ensuring successful and efficient delivery of high-quality learning outcomes within scope, schedule, and budget constraints. Performance Consultancy: Performance Consultancy for the new learning projects involves assessing and evaluating ...

Operations Site Technician to support the performance, reliability, and continuous improvement of ICT systems across a large-scale, mixed-use estate. Working closely with service delivery leadership, suppliers, and internal stakeholders, you will ensure the smooth operation of critical infrastructure while coordinating technical changes, incident response, and ongoing … environment, ensuring availability, performance, and security of networked systems. * Act as the primary on-site contact for third-party ICT suppliers, overseeing support delivery, troubleshooting, and infrastructure changes. * Review, approve, and oversee technical changes including VLAN configurations, switch management, and Wi-Fi deployments in line with CAB processes ...

transportation sector . This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while … partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model , requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South West Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards … with a strong focus on customer service click apply for full job details ...

Salary: £50,000 - £60,000 per annum Location :M50 1DR, Salford, Greater Manchester Contract : full time, permanentWe are seeking a delivery-focused Project Manager to lead the successful execution of customer and internal projects across LIMA’s Managed and Professional services portfolio. Your primary focus will be ensuring that … experience. You will orchestrate people, process, and technology to ensure outcomes are predictable, repeatable, and commercially sound. You will work closely with Presales, Technical Delivery, Service, and Finance to ensure projects are initiated correctly, managed transparently, and closed with full commercial and contractual integrity. The successful candidate will ...

summary Applications are invited for the post of Deputy Operations Manager, to deputise for the Service Delivery Operations Manager as required, supporting them in providing strategic leadership for the Trust with regards to Estates IT provision. Main duties of the job Based in the Unified Communications department … reporting to the Service Delivery Operations Manager, you will be responsible for the delivery of operational IT project and programme services, including all aspects of people, enterprise system, information, project and budgetary management. You will have demonstrable experience of providing senior leadership within a technical environment ...

This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. … Youll ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and t click apply for full job details ...

recruit a Senior IT Manager on a permanent basis. Role Summary A global manufacturing organisation is seeking a Senior IT Manager to lead IT service delivery across a critical production site and associated remote locations. This role is accountable for ensuring the stability, security, and continuous improvement … supporting a 24/7 manufacturing environment . The position combines leadership of the IT Operations function with hands-on technical oversight and project delivery , working closely with both local stakeholders and global IT functions to drive operational excellence and technology innovation. Key Responsibilities Take full ownership ...

business, we are committed to helping our people accelerate their careers. Together, we shape evolution. The Opportunity Worldline is looking for a highly-skilled Service Manager to contribute to Worldline’s growth and position in UK rail. When running a UK rail ticket retailing service in Worldline … dynamic, high-performing team that delivers innovative services to the rail industry with a deep understanding of rail processes, systems and data. Our Service Managers have the overall responsibility for successful service delivery, managing service margin, and ensuring service level adherence. If you have ...

firm is expanding its Managed Services solutioning team and is hiring Managers and Senior Managers to help design and shape large public sector managed service opportunities . This is a business-focused role , responsible for designing operating models, service delivery approaches, and transformation solutions for major government … programmes. Key Responsibilities Design end-to-end managed service solutions for public sector clients Develop operating models and service delivery frameworks Contribute to public sector bids and tenders Support transition and mobilisation planning for new services Work with partners and SMEs to build commercially viable solutions Experience ...

Join a leading airline services provider as a Service Desk and Incident Management Lead! Job Overview: We are seeking a highly skilled and motivated Service Desk & Incident Lead to oversee end-to-end Service Desk operations, manage Incident Management processes, and ensure alignment with ITIL best practices … governance. This role is critical in driving high-quality service delivery, tooling governance, and operational excellence across Transform. Location: Uxbridge (Hybrid - 3 Days Onsite) Daily Rate : Flexible (Inside IR35) Contract Length: 6 Months Start Date: ASAP Key Responsibilities Lead and manage the Service Desk team, ensuring exceptional ...

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around … required ITIL services and subsequent service delivery for the ARP Service Partnership Efficiency and process improvement recommendations internally and externally Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness ...

year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service Supporting and advising around … required ITIL services and subsequent service delivery for the ARP Service Partnership Efficiency and process improvement recommendations internally and externally Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness ...

Navy operations. The post holder will help ensure that ICT services remain safe, compliant, and reliable while gaining experience in MOD digital standards, ICT service delivery processes, and infrastructure projects. Key Responsibilities ICT Service Support - Support senior technical staff with the maintenance and administration of ICT systems … including telephony, Wi-Fi, cabinets, and fixed infrastructure. - Assist with routine updates, minor changes, and service adjustments as directed. - Help maintain documentation, asset records, and configuration information. - Monitor service requests and escalate issues appropriately. Wi - Fi (DBI)/Shoreside Internet Support - Provide day-to-day support ...

consultancy is looking for an experienced ServiceNow Architect to join its expanding ServiceNow practice. This role offers the opportunity to lead the architecture and delivery of complex ServiceNow solutions across major digital transformation programmes for both public and private sector clients. The successful candidate will play a key role … shaping enterprise-scale ServiceNow implementations, with exposure to multiple platform modules including HR Service Delivery (HRSD) and other core ServiceNow capabilities. Key Responsibilities Define and own the ServiceNow architecture across client engagements. Lead the design and implementation of scalable, secure, and high-performing ServiceNow solutions. Provide architectural oversight ...