201 to 225 of 1,551 Service Delivery Jobs

as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines - Consulting, Solutions, Talents and Academy - to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more … configurations, and support activities. Continuous Improvement: Introduce continuous improvement initiatives and/or Innovative Technologies in collaboration with Akkodis Sr. Content & Data Management Consultant. Qualifications First experience in IT service management and support, preferably within the pharmaceutical or healthcare industry. Required Skills Technical Skills: Familiarity with/Interest in Veeva Vault Quality systems and understanding of GxP compliance requirements. … skills in English (mandatory), French and Dutch (plus). Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs. Experience supporting ITIL-based service models with clear escalation paths. Familiarity with tools such as Microsoft Teams, SRM (Service Request Management). Strong interest in data management solutions, systems and interfaces (API). More ❯

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team. The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead. You'll work alongside a team to provide technical support for curriculum … multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting, Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of More ❯

an expanding organisation as we enhance our IT services and operations, focusing on our emerging defence portfolio. We are looking for a BA with a classic IT orientation (Networking, Delivery, Security) Day-to-day of the role: Lead the development and elaboration of Business Cases and detailed requirements documentation for complex programmes and projects. Ensure project benefits are clearly … the project are documented and understood. Coach, mentor, and supervise project and programme team Business Analysts to ensure successful project delivery. Engage actively with project sponsors throughout the project delivery lifecycle to ensure adherence to requirements and scope management. Required Skills & Qualifications: Proven track record as an IT Business Analyst, particularly in IT infrastructure, networking, cyber security, and IT … service delivery. Experience in defence, engineering, or manufacturing industries. Strong understanding of Waterfall and Agile methodologies, with a preference for Waterfall. Excellent stakeholder management, communication, and relationship management skills. Exceptional analytical and problem-solving abilities with a thorough knowledge of process review, business analysis, and system development methodologies. Desirable: Relevant Professional IT Qualifications such as BCS BA Practitioner, Six More ❯

ID: Job ID: 43469 Job Description We have an exciting opportunity for an experienced Head of Technical Operations (TOC)to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services. About the Role As Head of TOC, you will: Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning … entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs). Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service … enhance customer experience. Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration. Collaborate with external vendors and partners to ensure high-quality service delivery. Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems. Skills and Qualifications 5-7+ years' experience in a technical leadership role within More ❯

will focus on ensuring continued L3 support for existing HR applications while also offering expert guidance and consultation on CIS Security efforts when required. Objectives: The Personnel Management Application Service is an integrated service which consisting of multiple flavors, which provides software applications for personnel management, ID card management, installation access management, entitlements management; and enables business users … to provide HR and personnel services across NATO (ACO commands, ACT, NCIA).This Statement of Work aims to enhance the support model for NBAC Personnel Management Application Service, focusing on maintaining existing applications while providing support for CIS Security evaluation.The ideal candidate should have: Expertise in COTS application deployment and support Strong background in cloud technologies (Azure/AWS … in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager/Team Leaders instructions. At the end of the project, the Contractor shall provide a Project Closure Report that is summarizing the activities during the period More ❯

for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient identification and resolution of incidents across all priorities when they occur. Reporting … associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management … achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus* and annual pay review 25 days* holiday plus bank holidays and 1-day additional More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

Office Location: Central London Client sector: Financial Services Job Summary: Our client is a leading financial services is seeking a Senior Digital Workplace Engineer to lead the design and delivery of digital workplace and EUC technology solutions. This role will shape our digital workplace strategy through 2025 and beyond, focusing on creating and maintaining technology standards that support all … virtualization, and deployment using SCCM and Citrix technologies Maintain enterprise mobility management platforms and ensure seamless user experiences Work with database, storage, network, and monitoring systems to ensure comprehensive service delivery Contribute to long-term technology roadmaps and strategic planning initiatives Design high-level and low-level technical solutions for workplace technology projects Research and recommend best-practice More ❯

the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential … positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A high level understanding of IT and networks. Knowledge of desktop, servers, and their components Knowledge of network More ❯

A collaborative team player who can also work independently Willingness to be available during evenings and weekends when required for projects Strong attention to detail and commitment to quality service delivery Adaptability and eagerness to learn new technologies More ❯

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of More ❯

excellence, and high availabilityacrossall of BCG, includingBCG Core, BCG X, and Consulting Team (CT) worldwide. The leader will drivestrategic planning, execution, and optimizationof global IT infrastructure, cloud operations, and service management while ensuring asecure, scalable, and efficienttechnology environment. This role is accountable for embedding and assuringIT Service Management (ITSM) processesacross all teams, ensuring compliance with standardized frameworks and … ScaleInfrastructure as Code (IaC),automated provisioning, andcloud workload optimization. Driveedge computing, containerized workloads, and high-performance computing strategies. ImplementAI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. EstablishSRE-based operational … Driveresiliency planning, disaster recovery, and business continuity initiatives. Financial & Vendor Management: Optimize IT operational budgets with acost-effective, cloud-native strategy. Negotiatevendor contracts, ensuring alignment with business needs and service reliability. Drivecost efficiency in cloud spending, SaaS platforms, and infrastructure investments. Leadership & Talent Development: Build and mentor a high-performingReliability Engineering team, fostering a culture of automation and innovation. More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer More ❯

integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity More ❯

integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity More ❯

complex change projects, ideally with experience in system integrations, operational improvements, and business readiness activities. Strong knowledge of business transformation, systems integration, and how these impact operational functions and service delivery. Project management qualification (e.g., PMP, PRINCE2, Agile) or equivalent experience in managing large-scale, cross-functional projects. Familiarity with change management methodologies and best practices, with the ability More ❯

JOB TITLE: Service Delivery Manager LOCATION: Rugby SALARY & BENEFITS: Up to £65,000 | Bonus | Company car ABOUT THE SERVICE DELIVERY MANAGER OPPORTUNITY: Oversee IT service delivery and ensure alignment with business needs and SLAs. Serve as the primary liaison between business units and IT. Work closely with infrastructure and operations teams to maintain stable … proactive services. Track and manage operations, projects, and service processes. Ensure continuous improvement and optimization of IT services. Manage and maintain relationships with external vendors and monitor their performance. Provide escalation support and manage task allocation and prioritization. Ensure systems support business requirements effectively and securely. Represent IT in internal/external meetings and ensure compliance with health, safety … and environmental policies. ABOUT YOU: Strong understanding of ITIL and service management best practices. Experience managing outsourced IT operations and vendor relationships. Strong communication and stakeholder management skills. Project management experience, including creating Statements of Work (SOW). Ability to produce reports, trend analyses, and presentations. More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. … Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket … triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage … service delivery, drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act … as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align with operational and national More ❯

IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 - £55,000 + Excellent Benefits I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage … service delivery, drive improvements, and ensure systems meet operational and organisational needs. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements of the IT Service Delivery Manager: Act … as the primary service owner and decision-maker across critical business systems Lead user groups and represent the organisation at regional and national collaboration meetings Drive system performance, functionality improvements, and service integration across departments Own change governance, risk escalation, and compliance processes Liaise with suppliers, delivery teams, and governance functions to align with operational and national More ❯

Job Purpose: We are seeking a Service Delivery Manager to join our growing Managed Services team. This role is responsible for overseeing service delivery across our client base in EMEA, APAC, and the Americas, acting as the primary point of contact for client relationships related to delivery. The SDM will manage day-to-day operations, ensuring … service levels are met by leading and coordinating a matrixed team. Using best practice methodologies and tools, you'll drive consistent delivery, manage escalations, and be accountable for service quality and client satisfaction. What You'll Do: Ensuring Gresham's SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery Acting as a first escalation point where exceptional business impact is experienced Proactively working with customers and the internal organisation to improve services and procedures governing provision of Gresham's Managed Service Arranging and attending regular customer service review meetings to cover service level delivery and cases raised Proactively monitoring service levels More ❯

Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our Service Delivery Team, the IT Service … is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and … incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and More ❯

Salary: £79,719 with potential to rise to £93,787 over 3 years NHS Supply Chain currently has an opportunity for a Head of Service Delivery to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first. NHS Supply Chain IT operates a Service Integration And … Management (SIAM) model, OneIT with four different Service Providers delivering the end to end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management and Cyber Security. The Head of Service Delivery is responsible for leading the Service Delivery team and is the owner of both … the Service Integrator, Service Desk, and Modern Workplace Service Providers. They are responsible for ensuring the smooth day to day operations, performance reporting and risk management of the end-to-end IT services, working alongside our third-party partners. They'll own the introduction and ongoing evolution of ITIL4 Practices and workflow tooling (ServiceNow) utilisation across all More ❯

About Us Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯

About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR Service Delivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR Service Delivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯