201 to 225 of 756 Service Delivery Jobs

organisation’s operational and financial objectives. Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk … works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requirements. Why You Will Love It Here!: Flexibility: Hybrid Work Model Your ...

recruiting for a Service Desk Engineer to join a growing IT services team based in Waterlooville. This role sits at the heart of the service delivery function, providing first-line technical support and ensuring customers receive a structured, reliable and professional IT support experience. This … excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents ...

Title: Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM ...

team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

Senior Service Desk Engineer – London Based | £40,000–£50,000 Location & Hours Location: Central London Hybrid Working: 3 days in the office (Mon, Wed, Fri) and 2 days working from home (Tues, Thurs) Hours: Full-time, 37.5 hours/week (Monday to Friday) Are you a tech-savvy problem … solver with a passion for delivering outstanding customer service? Do you thrive in dynamic environments where no two days are the same? If so, my client is looking for you! We’re excited to offer a fantastic opportunity to join my client's Information Systems (IS) Operations team ...

major IT transition programme. The role will manage the transfer of IT systems and services from a long-term outsourced provider to a hybrid delivery model, ensuring continuity, security, and value for money. You will work closely with internal teams, incumbent and new suppliers, and business stakeholders to deliver … smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure all transitions meet service level agreements, security standards ...

major IT transition programme. The role will manage the transfer of IT systems and services from a long-term outsourced provider to a hybrid delivery model, ensuring continuity, security, and value for money. You will work closely with internal teams, incumbent and new suppliers, and business stakeholders to deliver … smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure all transitions meet service level agreements, security standards ...

Developer Location: Derby On-site (5 days a week) Salary: Up to £75k Contract: Permanent A Senior Software Developer is required to join a delivery-focused Service Team working for a global name, maintaining and evolving live software systems that support client solutions. This is a hands … production applications using Python, JavaScript/TypeScript, and cloud platforms (AWS, Azure, or GCP) Develop new features, improvements, and integrations based on client feedback, service metrics, or evolving requirements Troubleshoot, debug, and resolve live system issues, ensuring minimal disruption to clients Participate in agile delivery, including sprint planning ...

Company: A highly successful MSP (IT managed service provider) who specialise in Cloud, Infrastructure and Security supporting a wide variety of clients. They truly believe in delivering high levels of customer service and building long term relationships. We’re looking for a Service Desk Analyst to join … team and play a key role in delivering exceptional IT support and service to the Company’s clients. About the Role We’re seeking an experienced Service Desk Analyst to join our Service Delivery Team, providing first-line IT support and acting as the first point ...

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools … problem solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely ...

organizations. The duties and responsibilities for this position will include, but are not limited to: Technology Strategy & Transformation Leading transformation of IT operating model, service delivery, and technical capabilities Developing and executing IT strategy aligned with scientific and organizational priorities Driving standardization, automation, and process maturity Advising leadership … data centers, cloud, compute, and storage Ensuring reliability, scalability, performance, and security of all platforms Digital Workplace & Enterprise Services Leading end-user services including service desk, endpoint engineering, and collaboration tools Improving service quality and overall user experience Scientific Computing & HPC Overseeing HPC, GPU/compute resources ...

Service Desk Engineer - Join a Team That Truly Values Stability, Clarity & People Location: Waterlooville (Hybrid - 3 days office/2 days remote) Salary: £27,976 Employment Type: Full-time Are you a dependable, calm and customer-focused IT professional who thrives in structured, well-organised environments? Do you take … partnering with a forward-thinking IT services organisation dedicated to bringing clarity, structure and confidence to their customers' technology environments. As their new Service Desk Engineer , you'll be the friendly expert their clients rely on every day. Why This Role Matters As the first point of contact ...

Fusion Cloud platform within a complex public sector environment. This is a senior, hands-on leadership role focused on ensuring platform stability, performance optimisation, service excellence, and continuous improvement across critical Back Office systems. We need a senior Oracle professional with a strong track record in platform governance, service delivery, and stakeholder engagement Essential Skills & Experience Proven experience managing Oracle Fusion Cloud (ERP/HCM/Financials) environments Strong background in Oracle system administration, governance, and configuration management Experience working within ITIL frameworks and service-led environments Demonstrated capability managing major incidents, SLAs, KPIs, and service ...

Drive excellence in delivery and shape the future of public services. Are you an experienced Delivery Manager seeking your next challenge? We are looking for a talented Delivery Manager with a proven track record of working with GDS standards in the public sector. You will have … Scrum methodology, facilitating key ceremonies and guiding teams to use the most appropriate agile tools. Your deep understanding of GDS standards and the government service manual will be essential in enforcing quality, ensuring compliance, and delivering services that meet rigorous public sector requirements. Some of your responsibilities: Design ...

Service Desk Engineer – Waterlooville (Hybrid) £27,976 My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable … service. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. Deliver professional, calm, and customer-focused support. Follow established processes and contribute to team knowledge sharing. Requirements: Experience in a Service Desk or Helpdesk role ...

ability to engage confidently with senior client stakeholders. You will be responsible for defining platform architecture, ensuring adherence to best practices, and guiding delivery teams across a wide range of ServiceNow modules and implementations. Key Responsibilities Architecture & Solution Design Own the end-to-end ServiceNow platform architecture across multiple … roadmap planning, and optimisation Provide guidance on licensing, module selection, and platform capabilities Support pre-sales activities including solution architecture, estimates, and RFP responses Delivery Leadership Provide architectural oversight throughout delivery lifecycle (design, build, test, deploy) Mentor developers, tech leads, and junior architects Review configurations, customisations, integrations ...

right thing. Were seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, youll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise … customer service excellence and people management to drive continual improvement across the team. About the role Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. ...

Looking for a career in the "New Space" revolution? At AAC Clyde Space , we are pioneering Space Data as a Service (SDaaS) to compliment our world-class satellite manufacturing and Mission services. As a Data Services Manager you willact as the architect of this evolution. This isn't just … London, your next mission starts here. The Role The successful applicant will join our Data & Services team to lead global Space Data as a Service (SDaaS) delivery for commercial and government partners. You are the vital link between our Business Units and technical teams, ensuring complex orbital projects ...

heart of everything they do. Youll be hands-on across infrastructure, networks, platforms and end-user support, while also contributing to a growing technical service offering that helps clients strengthen their systems. If youre looking for a role where you can take real ownership, work with modern technologies … computer science, information systems or equivalent hands-on experience Experience supporting office, network, server and cloud environments Familiarity with infrastructure-as-a-service platforms Experience with: Linux and Microsoft environments Commercial ticketing systems Wiki/knowledge-base platforms Mobile Device Management (MDM) solutions Network security and firewall technologies Remote ...

heart of everything they do. Youll be hands-on across infrastructure, networks, platforms and end-user support, while also contributing to a growing technical service offering that helps clients strengthen their systems. If youre looking for a role where you can take real ownership, work with modern technologies … computer science, information systems or equivalent hands-on experience Experience supporting office, network, server and cloud environments Familiarity with infrastructure-as-a-service platforms Experience with: Linux and Microsoft environments Commercial ticketing systems Wiki/knowledge-base platforms Mobile Device Management (MDM) solutions Network security and firewall technologies Remote ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience … mentor responsible for building a world-class technical support culture. The Mission As the Service Desk Manager, you will own the end-to-end delivery of IT support services. You will be responsible for ensuring that our internal teams stay productive, our systems stay accessible, and our support ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance ...