301 to 325 of 1,580 Service Delivery Jobs

Digital and Data department on a permanent basis. The role will be based at our London office, with a hybrid element for those looking for more flexibility. Key Accountabilities Service Delivery & Support Resolve incidents and service requests within SLA. Escalate complex issues promptly to relevant teams. Proactively monitor systems to prevent disruptions. Accurately document all technical activities. … Operational Excellence Liaise with the Global Service Desk for seamless support. Ensure daily operations comply with Merlin Tech policies. Track and report KPIs to drive improvements. Stakeholder Engagement Provide high-quality support to internal teams. Communicate incident/request status clearly and promptly. Project Support Assist in delivering local IT projects in line with business goals. Support testing and … deployment of systems and updates. Continuous Improvement Recommend service improvements and problem-solving initiatives. Engage in ongoing training to enhance technical skills. Qualifications & Experience • Minimum 2+ years of experience in IT support or a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

communities to identify knowledge gaps, design development plans, and execute technical projects. - Test Support: Support test planning, review, and execution efforts to measure and verify system performance and capabilities. - Service Delivery Quality: Strategically assess the customer's vision and needs to seek opportunities to influence and improve service delivery quality. - Coordination: Coordinate activities with IT portfolio More ❯

EMEA Workplace Experience Lead Position Overview The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with … informed decisions and demonstrate value creation EMEA Regional Leadership Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan Identify and build strategic relationships with business partners and client groups across … the region Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio Team Leadership Lead a team of two regional workplace managers (Americas More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

Position Overview: Under the guidance of the Principal Engineer but working largely autonomously, the incumbent will be responsible for the following tasks: Provide technical support to acquisition projects, ensuring delivery of integrated and interoperable technical solutions. This includes drafting technical specifications, supporting evaluation processes, providing technical leadership throughout implementation, and supervising acceptance testing. Contribute to scientific programs and projects … and relevant professional experience. Proven knowledge and engineering experience in advanced technologies across a broad range of domains, ideally including several of the following: Deployable CIS, Infrastructure as a Service (IaaS), and related international/commercial/industry standards Current infrastructure technology trends, especially in relation to COTS products Experience with Systems Engineering and Model-Based Systems Engineering (MBSE … solving skills Specific Working Conditions: Normal office environment, however, there may be need for working in poor weather conditions or occasional travel to austere locations to support project implementation, service delivery, or scientific programmes of work; Possible TDY to other NATO sies within Belgium up to 1 - 2 per month Required Security Clearance: NATO Secret More ❯

you get the most out of life. Role: The Senior Project Manager delivers project objectives with respect to the six key areas of performance: Health & Safety, Quality, Cost, Environment, Delivery and People. We are looking for a dynamic and self-motivated individual with a strong project background to join this fast-paced team to deliver the complex mechanical and … in value from £100k to £8m+. This role will also involve direct line management of project managers, assistant project managers and early careers. Other requirements also include the successful delivery of the programme of works on time and to budget. Your Purpose: Stakeholder Management - Develop and maintain strong collaborative relationships with the Portfolio Manager, Self Delivery Lead, Delivery Leads, other colleagues, Construction/Supervisor Teams and key internal and external stakeholders, to ensure full mutual understanding of the projects' delivery objectives, to report on and review project performance, and to agree solutions to issues. Maintaining compliance with the DBFO contract clarifying roles and responsibilities within your team, resolving risks and issues in a timely manner, producing More ❯

and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯

Design detailed use cases, functional specs, and solution proposals Support project teams with clear, fully documented deliverables Identify additional functional requirements during analysis Liaise with stakeholders to ensure successful service delivery Contribute to the design and evolution of IAM processes and tools Promote standardization, governance, and best practices in IAM Build strong working relationships with internal experts and More ❯

CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco … as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating … large or complex engagements are a strong plus. Proven success managing C-level stakeholders and mixed on-shore/off-shore teams. Prior exposure to SaaS or managed-services delivery models More ❯

Company Overview Spry brings a unique blend of proven service delivery, scalable and agile corporate infrastructure, and the ability to recruit and retain the best and brightest in the industry to support our customers. The Spry team engages in exciting and rewarding opportunities that challenge their abilities, in an atmosphere that encourages both personal and professional growth, fostering … of Working for Us (Benefits): Medical Coverage - United Healthcare - 3 Options - Traditional - POS Choice Plus Network - HDHP - POS Choice Plus Network - HDHP - EPO Choice Network Vision Coverage - VSP - Vision Service Plan Dental Coverage - Guardian Dental - PPO Premier Plan or Value Plan Paid Holidays: Full-time employees receive 11 paid federal holidays Paid Time Off (PTO) - PTO accrural starts at … days per year Training Benefit - Annual training allowance available toward any job-related training or education 401 (k) - Multiple Fund Choices through Professional Capital Service (PCS) with a company match For our full list of benefits, please visit COVID-19 Vaccination Requirement The COVID-19 vaccination requirement stated in Executive Order 14042 and FAR 52.223-99 is currently not More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

ll collaborate with Enterprise Architects in the definition of target operating models You'll support the definition and continuous improvement of Business Consultancy & Analysis services You'll ensure the delivery of high-quality business solutions that align with organisational goals. You'll engage business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy and … states, applying business modelling and analytical techniques ( e.g. process mapping, SWOT analysis, options analysis, statistical and database analysis) in order to identify and prioritise gaps You'll collaborate with delivery teams to ensure continuous delivery of business value, as well as to leverage shared technologies, tools, and processes that impact speed to value and time to market. You …/regulations at all times , Experience & knowledge Significant experience with strategy formulation/translation and business consultancy/architecture, ideally within an agile change framework Experience developing and monitoring delivery of efficient and effective solutions to diverse and complex business problems. Knowledge of EA tools to develop business architecture deliverables. Experience in the application of business architecture techniques including More ❯

and user access management -Ability to architect scalable, enterprise-grade SharePoint environments Company Introduction: CB5 Solutions, LLC - A growing family-owned small business focusing on providing IT infrastructure and service delivery consulting to mid-level and enterprise organizations in the government and private sectors. Headquartered in Fort Mill, SC, CB5 has several offices in the local area as More ❯

from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. … Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical More ❯

Job Responsibilities: Automate the build, deployment, and testing of software to streamline application and service delivery. Plan and execute build, configuration, testing, and deployment activities across multiple enterprise-level development projects. Collaborate with infrastructure and development teams to ensure deployment best practices and non-functional requirements are addressed early in the development lifecycle. Develop and manage configuration tools and … compute platforms, hypervisors, and network topologies. Comfortable with frequent, incremental code, testing, and deployment cycles. Experience with JIRA and the Atlassian suite (preferred). Ability to set up continuous delivery using build and release pipelines. Experience Required Minimum of 3 years of DevOps system administration experience in a team-based environment. Pay Details: $85,000.00 to $119,000.00 per More ❯

required. Proficient in all Microsoft Office products. Creative problem-solving ability and a collaborative, consultancy mindset. Focus on exceptional quality in all deliverables. Proven ability to successfully lead client service delivery teams that deliver the highest quality work. Demonstrated positive and productive client relationship skills. Ability to generate a quality work product in a timely manner while maintaining More ❯

Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics. Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technical specialist plays a key role in delivering the company's safety and security technology solutions and services whilst providing effective third line … Ensure all designs are fully documented to support project delivery. Ensure site Health and Safety compliance and escalate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Qualifications Qualifications For development purposes the following knowledge, skills and experience are required. Experience : Previous experience in a customer facing consultant More ❯