501 to 525 of 593 Service Delivery Jobs

maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure ...

work closely with the Digital Workforce & Informatics Lead and the Assistant Director of Workforce Transformation to support strategic decision-making, workforce planning, compliance and delivery of the People Strategy. This role includes: Leading the development of innovative data dashboards (Power BI/Qlik) with narrative-driven insight Ensuring … similar systems, including upgrades and optimisation Experience delivering workforce data to senior stakeholders Ability to lead/contribute to system improvement projects and service redesign Highly effective communication skills, able to explain complex data clearly Strong organisational and prioritisation skills, with ability to work under pressure Desirable Experience working ...

Thames Valley Fire Control Service - Project Manager Benefits: Salary: £46,142 - £51,356 per annum, Grade 6 Hours: Full Time - 37 hours per week Contract: 24-month fixed term contract Locatio n – Onsite at Service Headquarters, Calcot, Reading, with travel to other Thames Valley sites and other Services … Scheme. An exciting opportunity has arisen for a Project Manager to join the Business Information and Systems team within Royal Berkshire Fire and Rescue Service (RBFRS). As a blue light service dedicated to ensuring the safety and well-being of our community, we are currently seeking ...

reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity to join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst … enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you’ll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround ...

reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity to join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst … enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what you'll be doing Monitoring ServiceNow queues, tracking incident progress, and identifying delays or bottlenecks that impact resolution times. Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround ...

partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services. Role Overview This position … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional technical support to executive users while managing cloud operations, Microsoft 365 administration, and core infrastructure services. Role Overview This position … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

OneDrive, and MFA.* Administer backup technologies and antivirus/security software.* Execute cable patching and utilize remote access tools.* Leverage ITSM tools for streamlined service delivery.* Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.* Possess outstanding customer service and communication aptitudes.* Display a fervent dedication ...

relationships. Provide regular updates to the Technical and project leadership about every facet of Virtualisation Services delivery. Intensify any issues, which may impact the delivery of the Virtulisation Services components. What You'll bring: Vocational/Diploma/Associate Degree (technical field) or relevant VMware certification or relevant experience … BeCrypt Paradox. Experience of supporting Microsoft Windows Server services, such as Active Directory (AD), Active Directory Domain Services (AD DS) and Active Directory File Service (AD FS). Experience of Cisco-based network services. Experience of Micorosoft implementations of DNS and DHCP technologies. Knowledge of Network Attached Storage, block ...

implementation of a product operating model, still novel in higher education but increasingly vital to public sector innovation. Our approach combines agile delivery with operational excellence, ensuring services are both resilient and user focused. From AI and automation to endpoint management and cyber security, the Directorate is focused … cloud and on-premises platform infrastructure. They will ensure platform resilience, scalability, and IT security while mentoring other team members. The role will oversee delivery of key infrastructure projects, acting as a technical escalation point and ensuring successful delivery as well as the oversight of infrastructure monitoring, backup ...

Project Manager – Manchester – Hybrid - £70,000 This role is for a proper delivery PM, not a status-update merchant. You’ll be joining a FinTech business that already has an established product and strong product/engineering teams, and is winning work hand over fist. The focus … making delivery scale properly. They’re early in standing up a PMO, so this is about bringing structure, governance and confidence to delivery — without slowing the business down. What you’ll actually own End-to-end delivery: scope, plan, budget, timeline, quality Governance that works: RAID, reporting ...

highly skilled and motivated Technical Lead Developer to join our newly formed Automation and AI team. This is a key role supporting the delivery of our digital transformation strategy, with a focus on building scalable, secure, and user-centred solutions using Microsoft technologies. As part of Kent Polices commitment … innovation and public service, you will play a pivotal role in designing, developing, and delivering robust automation solutions using Power Apps, Power Automate, and related Microsoft 365 technologies. You will lead the technical implementation of our Centre of Excellence (CoE), establish governance frameworks, and ensure the secure and scalable ...

personnel at appropriate levels. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop ...

play a key role in creating and optimising digital products that are simple, accessible, and designed around user needs. Working within our Product and Delivery team, you will contribute to the ongoing evolution of essex.gov.uk, support our AI and robotic process automation initiatives, and drive development standards that improve … developers in writing clean, open-by-default code. Deliver software through all stages of the product lifecycle, ensuring alignment with user needs, budget, and delivery timelines. Continuously iterate and enhance digital services using user-centred design principles. Support innovation across AI, automation, and modern digital services. About You (Knowledge ...

business is a forward-thinking organisation dedicated to delivering exceptional service and continuous innovation for our business clients. As we scale, we are seeking a dynamic Head of IT & Telephony to lead our technology operations and ensure our infrastructure is robust, secure, and positioned for the future growth … Responsibilities Own the architecture, resilience, and availability of our telephony platform. Lead and develop the IT & Telephony team, ensuring high performance and strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue ...

leading the rollout of clinical systems across an expanding UK network. Key Responsibilities Provide expert support for clinical applications, working closely with IT, Service Desk, and clinical teams. Manage system upgrades, new technologies, and integration activities. Build strong relationships with vendors and ensure high-quality service delivery. ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: West Yorkshire/Hybrid Working (1-3 days in the office a week … Operational Finance Systems Manager to join the Finance team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire ...

searching for a Senior Audio Visual Technician to lead the day-to-day delivery of AV services and ensure high-quality event production and technical operations. The role involves assigning and supervising daily tasks for AV technicians, setting up and operating AV, lighting, digital displays, IPTV, staging, and production … point of contact for AV event planning. The role also supports AV bookings, staffing coordination, meetings, and accurate invoicing to ensure smooth service delivery. Beyond technical delivery, the Senior AV Technician maintains high service standards, monitors performance, and drives continuous improvement. This includes training technicians, ensuring health ...

searching for a Senior Audio Visual Technician to lead the day-to-day delivery of AV services and ensure high-quality event production and technical operations. The role involves assigning and supervising daily tasks for AV technicians, setting up and operating AV, lighting, digital displays, IPTV, staging, and production … point of contact for AV event planning. The role also supports AV bookings, staffing coordination, meetings, and accurate invoicing to ensure smooth service delivery. Beyond technical delivery, the Senior AV Technician maintains high service standards, monitors performance, and drives continuous improvement. This includes training technicians, ensuring health ...

support, configuration, maintenance, and monitoring of network systems. Participate in the out-of-hours on-call rota to ensure continuity of service and rapid incident response. Take ownership of escalated network issues, leading resolution efforts and root cause analysis for complex technical challenges. Team & Project Management Lead, mentor … line support for the WAN and LAN infrastructure of the RWT with respect to hardware, software and cabling in accordance with service level agreements, taking ownership of issues through to satisfactory resolution Troubleshooting highly complex systems. Lead the design of networking services and customer infrastructures from conception to completion. ...

Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling … delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year ...

Syniti product releases and enhancements, incorporating new features into project solutions where applicable. · Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction. WHAT IT TAKES · 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting. ...

data foundations, enabling automated analytics workflows, and implementing new tools and capabilities that enhance data accessibility and reliability across Customer Experience, Digital Experience, and Service Delivery. Hands-on, technically focused role at the intersection of data engineering and applied analytics. Qualification : 8+ years of experience in Data Analytics, Data … Partner with engineering to establish data governance, metric definitions, and consistent schema designs across global regions. Dashboard Development & Automation: Develop and maintain scalable, self-service dashboards and data products that empower teams to explore key metrics (e.g., tNPS, AHT, repeat contacts, digital adoption). Leverage tools such as Tableau ...

data foundations, enabling automated analytics workflows, and implementing new tools and capabilities that enhance data accessibility and reliability across Customer Experience, Digital Experience, and Service Delivery. Hands-on, technically focused role at the intersection of data engineering and applied analytics. Qualification : 8+ years of experience in Data Analytics, Data … Partner with engineering to establish data governance, metric definitions, and consistent schema designs across global regions. Dashboard Development & Automation: Develop and maintain scalable, self-service dashboards and data products that empower teams to explore key metrics (e.g., tNPS, AHT, repeat contacts, digital adoption). Leverage tools such as Tableau ...

ensure the needs of our client are met. The role will assist in creating a culture of perpetual challenge and continuous improvement in the delivery of internal and third-party services. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience … VLAN Azure vWan. Strong Knowledge of Static and Dynamic routing. Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM. Authoring of Technical Design documents and Service artefacts. Experience: Demonstrate experience of supporting, building and maintain physical and virtual infrastructure ...