501 to 525 of 578 Service Delivery Jobs

limited to: Develop and implement effective IT procurement strategies aligned with business objectives. Manage supplier relationships to ensure cost-effective and high-quality service delivery. Conduct market analysis to identify opportunities for cost savings and improved efficiency. Negotiate contracts and agreements with IT vendors and suppliers. Monitor supplier performance ...

Initial 3-Month Contract - Hybrid Working Location: Birmingham Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape … residents interact with the council. About the Role As a Senior Service Designer, you will be responsible for designing end-to-end services within complex, multi-layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence ...

internal stakeholders to implement standardisation and maintain best practice. Client Experience Enhancement Work closely with client-facing teams to understand pain points and improve service delivery. Enhance client and employee experiences across key touchpoints. Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions. Assist … Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement. Support leadership in driving cultural change aligned with strategic goals. SERVICE AND COMPLIANCE Ensure that the firm's high standards of client care are met by demonstrating competence in all aspects of your role. Ensure ...

internal stakeholders to implement standardisation and maintaining best practice. Client Experience Enhancement Work closely with client-facing teams to understand pain points and improve service delivery. Enhance client and employee experiences across key touchpoints. Assist the mapping and redesign of client journeys to ensure seamless, high-quality interactions. Assist … Coordinate workshops and training sessions to promote digitalisation, automation, new processes and continuous improvement. Support leadership in driving cultural change aligned with strategic goals. Service and Compliance Always operate in accordance with the Rules of the FCA, the CII code of conduct and our company policies and procedures. Ensure ...

Role: Service Desk Engineer Location: Hereford, Herefordshire (on-site) Salary: Up to £32,000 per annum + benefits Benefits: Competitive package, training & development, supportive team Our client, a leading IT support and managed services provider in Hereford , is recruiting a Service Desk Engineer to join their growing technical …/security tools and business support systems . This is a hands-on role supporting clients’ IT environments, resolving technical issues, and ensuring excellent service delivery. What you’ll do Provide first and second-line technical support to business users via phone, email and remote tools Diagnose and resolve ...

someone who understands how large-scale networks, managed services, and 24/7 operations really work and how security is embedded into resilient service delivery. Youll lead both our Network Operations Centre (NOC) and Security Operations Centre (SOC) , ensuring our platforms are available, performant, and secure , while developing high … performing teams and driving continuous improvement. This role is ideal for a network or service operations leader with strong security knowledge, rather than a purely cyber-focused profile. About the Role As Head of ISOC, you will own the day-to-day operational performance of Intercitys cust omer ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: Provide expert-level technical support across ...

reliable technology environment. The Opportunity We are seeking a Director of Infrastructure & Technology Operations to lead an enterprise-wide modernisation across cloud platforms, networks, service management, end-user computing, observability, and operational excellence. You will set the strategy and lead a full transformation, ensuring both innovation and world-class … service delivery. This role is ideal for a senior leader who delivers at pace, inspires teams, and knows how to balance transformation, operational stability, compliance, and cost governance. Key Responsibilities Lead the multi-year modernisation of infrastructure and operations, transforming culture, delivery models, and ways of working. Drive ...

maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained … line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure ...

will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers and business services teams to operate efficiently, securely, and in compliance with regulatory and client requirements. … Management Systems (PMS/CMS) Workflow and matter lifecycle platforms Legal finance and time recording systems Investigate, diagnose, and resolve complex application-related incidents, service requests, and problems in line with SLAs and business priorities. Act as a technical escalation point for application-related issues, working closely with Service ...

global IT function. You’ll deliver advanced technical support, act as the local escalation point, mentor junior team members, and help drive high-quality service delivery. What’s in it for you? Salary up to £45,000 Competitive benefits package Senior role within a small local team What … essential) qualifications/experience: ITIL, AV support, Document Management Systems Experience working in a legal, professional services, or global firm Excellent customer service and communication skills Interested? Apply Now ! Please note: this role is fully office based. ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Manager Barnsley - Office Based Up to £50,000 The Opportunity: You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth. The Role … coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction. Strengthen the operational leadership layer to support future growth and increased service complexity. Lead the identification and closure of significant process gaps. Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality ...

Sales Consultant Excellent opportunity for an experienced Technical Pre-Sales professional to join a fast-growing, cloud-led Managed Service Provider operating at enterprise level. Permanent, full-time role based in the Basildon area, with hybrid working considered. Ideal for someone with strong MSP experience who enjoys customer-facing … solution design, technical authority, and working closely with sales and delivery teams. To apply, please email Who is the client? Our client is a rapidly expanding Managed Service Provider delivering secure, scalable, and commercially aligned IT solutions to a diverse customer base. With a strong focus on cloud ...

Sales Consultant • Excellent opportunity for an experienced Technical Pre-Sales professional to join a fast-growing, cloud-led Managed Service Provider operating at enterprise level. • Permanent, full-time role based in the Basildon area, with hybrid working considered. • Ideal for someone with strong MSP experience who enjoys customer-facing … solution design, technical authority, and working closely with sales and delivery teams. • To apply, please email oliver.light@searchability.com Who is the client? Our client is a rapidly expanding Managed Service Provider delivering secure, scalable, and commercially aligned IT solutions to a diverse customer base. With a strong focus ...

maintain the global operating model for how IT engages with corporate functions. Establish governance across demand management, prioritization, portfolio execution, resource allocation, and service performance. Partner with the SAP Leader and program leadership to align operational models, change management, and adoption strategies for Finance, Procurement, and HR processes impacted … identity controls & compliance process handover to steady state Enable business partners and corporate functions to adopt new digital platforms, analytics, workflow automation, and shared service capabilities. Service & Experience Optimization Enhance the user experience for corporate stakeholders leveraging shared technology platforms and corporate services. Align closely with ...

HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support … while maintaining high customer satisfaction. Using HaloITSM , you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM , ensuring accurate updates ...

Syniti product releases and enhancements, incorporating new features into project solutions where applicable. · Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction. WHAT IT TAKES · 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting. ...

ServiceNow Developer- SC Security Clearance Service Now Developer, ideally with current DV or SC Security Clearance is required to support our central government client on implementing solutions on the ServiceNow platform to support business processes and improve service delivery. The ServiceNow Developer will be tasked with customising … ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). 6 month contract ...

business delivers end-to-end IT infrastructure, workplace technology, and managed services solutions across enterprise and regulated environments. With a strong focus on service quality, collaboration, and continuous improvement, they support complex client estates across multiple locations. They are now seeking a Desktop Support Engineer to join a small … environment. You will work closely with internal teams, client end users, client IT stakeholders, and third-party vendors to ensure a high level of service delivery. Key Responsibilities Provide face-to-face and remote desktop support to end users in a site-based environment Support and maintain desktops, laptops ...

internal authority on all platform-related matters. You’ll play a key role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine … resilience, including the management of users, roles, groups, and permissions. Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module , working closely with internal stakeholders to ensure successful adoption. Maintain and enhance existing ServiceNow modules and configurations, driving continuous improvement and platform maturity. Design ...

leading the roll out of clinical systems across an expanding UK network. Key Responsibilities Provide expert support for clinical applications, working closely with IT, Service Desk, and clinical teams. Manage system upgrades, new technologies, and integration activities. Build strong relationships with vendors and ensure high-quality service delivery. ...

Croydon , UK Contract: 12-month Fixed Term Contract About the Role We are seeking an experienced Oracle Reporting Analyst to join central Oracle Services delivery team.This role will play a critical part in strengthening reporting and analytics across Oracle Fusion platform and connected systems. You will design, develop … reporting assets. User Support & Enablement Provide guidance on running, interpreting, and troubleshooting Oracle Fusion reports. Deliver training sessions and user guidance to support self-service reporting. Promote data literacy and best practice reporting across the organisation. Continuous Improvement Identify opportunities to automate and streamline recurring reporting activities. Support enhancements ...

hardware and software needs, including laptops, mobiles, printers, and collaboration tools. Maintain IT documentation, perform basic troubleshooting, and suggest process improvements to enhance IT service delivery. Profile 1-3 years' experience in a technical support or helpdesk role. Hands-on experience with Microsoft 365, Windows, and Active Directory. Strong … problem-solving and troubleshooting skills, with attention to detail. Excellent communication and customer service skills, approachable and proactive. Ability to work independently in a fast-paced environment and learn new technologies quickly. Company Property development business with a busy, fast-paced IT environment Onsite 5 days per week - London ...

Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams … align and enhance service delivery. Sales & Opportunity Development Support Relationship Managers in identifying opportunities to promote Trident’s products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing ...