501 to 525 of 905 Service Delivery Jobs

Role: IT Helpdesk Manager Location: Kent (on-site) Salary: £40,000-£50,000 Permanent, Full-Time The Company A well-established managed service provider supporting a broad client base across the UK. The business has recently expanded and is building out its operational leadership team to support continued growth. … strong technical capability behind it. The Role We are looking for an organised and capable Helpdesk Manager to take ownership of day-to-day service desk operations. This is primarily a people and process leadership role, you will manage a team of six technicians, ensure work is allocated effectively ...

value to each and every interaction with the client. Nurture relationships to gain a deep understanding of the client's needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs. Providing detailed and precise feedback to internal teams to support continuous … understanding of each customer s needs to ensure their critical success factors are met Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement Action plan to correct underperformance or implement changes that drive improvements Identify process ...

join a growing MSP and take ownership of procurement across hardware, software, licensing and services. * Senior-level role working closely with Sales, Finance, Service Delivery, Technical and Operations teams. * Hands-on position covering supplier management, purchasing, order fulfilment, vendor relationships and procurement governance. * Salary … plus benefits. Who is the client? Our client is a well-established Managed Service Provider delivering technology solutions to a diverse customer base. As part of their continued growth, they are looking to appoint an experienced IT Procurement Manager to take ownership of procurement operations across the business. This ...

role, youll ensure that all assets are moved securely, efficiently, and in full compliance with data protection and environmental regulations. Collaborating closely with the Service Delivery team, youll optimise transport operations from collection through to final deliveryhelping our clients meet sustainability goals while maintaining the highest standards … required Advising warehouse of forecast for empty cages needed Contacting customers to give them confirmed collection date Compliance: Booking company vehicles MOTS/Service Booking LOLER/LEV/Shredder & Hydraulic service Updating drivers' licences & CPC training Repairing and closing off live defects Ensuring daily checks completed ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across … Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

responsible for owning product strategy, roadmap definition, and lifecycle management across established digital products. You will play a key role in ensuring continued service delivery, managing change across mature product sets, and balancing technical constraints with customer and business prioriti es. Working in a matrix environment, you will … various levels to gather insight, shape requirements, and ensure alignment with broader business objecti ves. This is a hands-on role requiring strong delivery focus, clear communication, and the ability to manage complexity, dependencies, and competing priorities within an evolving product lands cape. Key Responsibil ities:Define and maintain ...

covering multiple disciplines. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, Multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. … focus is working with KPMG’s Global Compliance & Transformation (‘GCT’) team to grow our managed service business, helping multinational groups manage and transform their global tax and accounting compliance and reporting requirement across multiple operating regions. Leveraging award-winning technology, we enable our clients to utilise KPMG’s compliance ...

looking for principal-level Cisco network engineers (CCIE/CCNP) operating at the top of their field. This is far more than a technical delivery role. You'll be a trusted technical authority , responsible for shaping technology roadmaps , influencing network transformation programmes , and guiding senior customer stakeholders … leadership, customer engagement and network transformation. Whilst retaining deep technical credibility, you'll operate at principal level, influencing architecture decisions, shaping technical roadmaps, driving service improvement initiatives and acting as the senior technical escalation point for both customer and external stakeholders. You'll work closely with Technical Directors, Solution ...

colleagues from our transactions and advisory practices. Lead complex engagements, including commercials, resourcing and risk. Lead on business origination, including use of networks and delivery of pitches and presentations to senior clients. Lead on practice development initiatives and training programmes, supporting the continued focus on our team … integrations experience; and Broad knowledge and deep understanding of a typical IT function, including enterprise architecture, strategy, governance, systems integration, application development, service delivery and infrastructure. Experience working with Private Equity and senior IT stakeholders Adept at building strong working relationships with senior clients, including influence, advice ...

Support Technician A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk … colleagues use technology more effectively across different departments Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery CANDIDATE REQUIREMENTS A customer-first mindset with the ability to deliver excellent service to internal users Strong communication skills with ...

HRBP capability aligned with global standards. Create a unified HRBP network with modern, consistent ways of working. Translate global people strategy into impactful regional delivery and partner on workforce planning, succession, and talent strategies. Balance global consistency with local nuance through governance frameworks. Leverage data, insights, and analytics … drive decision‐making at scale. Transform the HR operating model and modernise processes, workflows, and service delivery in partnership with HR Operations. Champion continuous improvement for a digitally enabled HR experience. Serve as senior escalation point for complex, multi‐country employee relations, ensuring fair and compliant approaches. Partner ...

recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. Technology Resilience & Continuity Lead London Permanent, full … team, you ll get to spend every day working with people who are passionate, talented and kind. Your new role Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting ...

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | Permanent Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients … knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skills Nice to Have (Not Essential) * Certifications ...

recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. \n Technology Resilience & Continuity Lead … team, you'll get to spend every day working with people who are passionate, talented and kind. \n Your new role \n Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays … option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street ...

advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting … historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy. 3. Support staffing models and capacity plans to align workforce requirements with service level objectives. 4. Provide scenario modeling and "what-if" analysis to support operational decision-making. 5. Monitor forecast variances and recommend corrective actions. 6. ...

South East. Our technical division is entering an exciting new phase of growth. We're investing heavily in our people, technologies and service delivery, creating an opportunity for an experienced Senior Infrastructure Engineer to play a key role in shaping the future of the department. This … genuine pathway into a future Head of Technology Projects position. The Role You'll be the senior technical escalation point for our Service Desk while leading infrastructure and cloud projects across our client base. Working closely with the Directors, you'll help define technical standards, improve internal systems ...

environments. They deliver complex, mission-critical programmes across cloud, data, and platform engineering, with a strong focus on innovation, AI adoption, and modernising enterprise service delivery at scale. This is a hands-on technical leadership role within a high-performing ServiceNow practice, responsible for shaping architecture across enterprise … architecture across enterprise programmes Lead technical design authority activities, ensuring governance and architectural integrity Manage and mentor teams of ServiceNow developers, setting engineering and delivery standards Define integration strategies across cloud platforms including AWS, Azure, and GCP Engage directly with stakeholders as a trusted advisor, providing options, risks ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

advice and best-practice guidance on Sage 200 functionality and associated applications. Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels. Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement. Liaise with internal teams and third-party software vendors … resolve technical issues. Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem. Maintain a strong customer service focus, ensuring clients receive a positive and professional experience. Support additional consultancy, training, and project-related activities when required. Contribute to team performance objectives ...

secure, resilient, well documented and aligned with organisational priorities. The role will suit someone who can combine strong technical expertise with team leadership, service improvement, project planning and clear communication with senior stakeholders. You will lead the IT Services team day to day, provide senior technical guidance across core … virtualisation, Wi-Fi, servers, storage, Microsoft 365, endpoint management and related systems. Act as the senior technical lead for IT infrastructure, cyber security controls, service resilience, business continuity and disaster recovery. Maintain IT risk registers, audits, risk assessments and service reviews to identify weaknesses and strengthen systems, processes ...