526 to 550 of 1,843 Service Delivery Jobs

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to More ❯

Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at About the Opportunity DMI, LLC is looking for a Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for overseeing the day-to-day operations of … our service desk, ensuring the timely resolution of technical issues, and providing exceptional customer service to our internal stakeholders. You will play a critical role in managing a team of support analysts and ensuring efficient and effective support processes are in place to meet the needs of our organization. Duties and Responsibilities: Own overall responsibility for ITSMS process … handling on the Service Desk to include incident, request, problem, event, and risk management; Manage all Service Desk supervisors, trainers, quality manager and workflow; Ensure Queue management practices are followed and enhanced Responsible for successfully meeting all SLAs focused on ASA, ABR, FCR, CSAT, Quality, and Time to Resolve of Incident and Requests Liaise with the customer Service More ❯

Job Title: Senior Service Analyst Location: UK-Flexible Salary: £38,000 to £41,786 per annum Hours: 35 per week Contract: Permanent Are you passionate about using technology to make a real difference in people's lives? Do you thrive in a fast-paced environment where no two challenges are the same? Ready to lead service excellence and … drive continuous improvement in a purpose-led organisation? Step into a role where your technical expertise powers real-world impact. As a Senior Service Analyst , you'll be at the heart of delivering seamless, reliable technology that supports life-changing work across the UK and beyond. From resolving complex issues to driving service improvements, you'll collaborate with … a tech role-it's your chance to help people in crisis by ensuring the tools they rely on simply work. A day in the life of a Senior Service Analyst will involve: Supporting staff and volunteers across the UK and overseas with technical issues, both remotely and in person. Investigating and resolving incidents, identifying root causes and working More ❯

IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems, is required for a well-established IT Services Company based in the City of London. SALARY: £45,000 - £50,000 per annum DOE + Benefits (see below … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader/Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing … systems. As the IT Service Desk Team Leader/Help Desk Dispatcher you will play a critical role in ensuring the efficient operation of the IT service desk, by managing the flow of support tickets and coordinating the activities of the support team. You will focus on prompt and effective resolution of IT tickets, distributing them to engineers More ❯

Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that … shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms … emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Service Centre Team Leader Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent Ref: 1589 The Service Desk team at our Camberley office are now looking for a Service Centre Team Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This … is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa … 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery More ❯

Selling the premium product in a sophisticated market is incredibly satisfying. I feel accomplished." Customer Service Specialist, LEAP Online Payments Location: Battersea Office You will play a key role in ensuring the highest level of client satisfaction, providing efficient and responsive support, and helping resolve issues effectively. You will require excellent communication skills, a keen attention to detail, and … more than 30 years, our passion for continuous improvement and innovation has driven us to reimagine the tools that lawyers and their teams rely on every day-always in service of our guiding purpose: to help lawyers who help people. Our market-leading software empowers over 100,000 legal professionals at small to mid-sized law firms. Through our … via phone, email needing assistance with our products and services Proactively identify and resolve client issues or concerns in a timely and efficient manner, ensuring a high standard of service Serve as the primary point of contact for channel partners through the escalation channel, ensuring timely resolution of high-priority issues, maintaining strong partner relationships, and coordinating cross-functional More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

Technology plays a key role in this, driving smarter planning, collaboration, and execution. A core part of this transformation is strengthening IT support, including real-time reporting and efficient service delivery. As a Service Desk Employee, you will be part of this transformation and contribute to improving IT services within a dynamic, technical environment. Location Schiedam Salary A … hours per week. Wij bieden 25 vacation days and 8% holiday allowance; Temporary contract with the possibility of extension; Pension accrual; Working in an enterprise environment. As an Service Desk Employee, you will be the first point of contact for colleagues with IT-related questions, incidents, and service requests. You will provide user support via email, Topdesk, Microsoft … also contribute to process improvements, share knowledge within the team, and stay aligned with internal tools, systems, and procedures. Apply now! If you are excited about the position of Service Desk Employee? We kindly invite you to submit your motivation letter and CV to . For more information about the role, please contact Milano Naarden at (0). What More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid and back … office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the market through More ❯

DESCRIPTION The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and … Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst … active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: - Building and managing a high-performing team of Delivery Consultants - Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and … grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯

knowledge and understanding of the project lifecycle within IT Services are essential. The candidate must be accredited with PRINCE2 at the practitioner level. Support and development of all IT service project delivery functions and processes. Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private hospital has just been rated … in the country for care in the latest Bupa survey. Notably, all profits support our on-site hospice, St John's. Am I the right person for this IT Service Delivery Manager role? Minimum of 4 GCSEs or equivalent (including English and Mathematics) Excellent project management skills - PRINCE2, agile Good general knowledge of IT systems and processes BSc … of this Senior Project Manager? Provide proactive, methodological project management support to the information technology team and the business. Ensure that all projects are managed so that the Customer Service and Service Delivery personnel perform their duties to provide high-quality support. Ensure that SLAs are met for calls, tickets, and other deliverables. Participate in projects and More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Beyond this, you may work with other stakeholders across the wider business in support of Claranet’s mission building new and exciting services, enhancing, and improving existing service offerings, and delivering additional services within the Cyber Practice function. Role Mission Claranet UK’s strategy is to build long More ❯

is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness. The Product & Service Design function sets the standards for service design and ensures that all products and services are strategically conceived, consistently designed, and technically feasible, delivering measurable value to customers … and aligning with the organisation's long-term vision, architecture, and innovation agenda. In essence, the function acts as the bridge between strategy, customer needs, and technical delivery. The Service Design Portfolio Programme Manager works closely with the Product Manager from early ideation through to delivery. Once a new service or product has been approved by the Executive … Team, this role takes ownership of leading the end-to-end service design project. This includes coordinating with the practises, ops & delivery, marketing, and the sales functions to shape the finalised service offering and ensure all components are aligned for successful go to market execution. Responsibilities Partnering with the Product Manager during early-stage development to ensure More ❯

is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness. The Product & Service Design function sets the standards for service design and ensures that all products and services are strategically conceived, consistently designed, and technically feasible, delivering measurable value to customers … and aligning with the organisation's long-term vision, architecture, and innovation agenda. In essence, the function acts as the bridge between strategy, customer needs, and technical delivery. The Service Design Portfolio Programme Manager works closely with the Product Manager from early ideation through to delivery. Once a new service or product has been approved by the Executive … Team, this role takes ownership of leading the end-to-end service design project. This includes coordinating with the practises, ops & delivery, marketing, and the sales functions to shape the finalised service offering and ensure all components are aligned for successful go to market execution. Responsibilities Partnering with the Product Manager during early-stage development to ensure More ❯

applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key … Lead the life cycle management of all business applications, including development, deployment, maintenance, and support Manage a team of application specialists, motivating and improving the team to ensuring efficient delivery Develop and deliver an applications strategy aligned to business goals and digital transformation Collaborate with stakeholders across the organisation to ensure applications meet operational needs Oversee system integrations, application … with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customer service excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with Housing, Finance More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. … Experience in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

looking for a Technical Manager to join our on-site team in Bracknell. This is a key leadership role managing 1st, 2nd, and 3rd Line Support Technicians, ensuring exceptional service delivery to customers across the UK. This role is ideal for a motivated leader with a strong IT support background and a passion for coaching others. You'll … be empowered to shape processes, influence service improvements, and expand your own technical and leadership expertise. Key Responsibilities: • Manage day-to-day operations of the Service Desk, ensuring efficient resolution of incidents and requests. • Define and track SLAs and KPIs to uphold high-quality support standards. • Develop clear documentation and processes to enhance team efficiency. • Design automation workflows … to streamline service delivery using tools like Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patch management, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your More ❯

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

from you. The role and what youll be getting up to on a day to day basis: Are you a strategic leader with a passion for cyber security and service excellence? AtLittlefish, were looking for aCyber Operations Managerto join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services. Youll be responsible for … leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. Youll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices. You will be: Leading the delivery of Cyber Services in line with contractual commitments and … SLAs Acting as a key point of contact for clients, ensuring high satisfaction and trust Managing service governance, reporting, and risk treatment plans Supporting cyber service transitions and project delivery Driving continuous improvement and identifying growth opportunities Collaborating with technical teams to ensure effective resource allocation Contributing to the wider success of the Cyber division as part More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯