651 to 675 of 1,923 Service Delivery Jobs

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

Oversee the daily operation of IT systems, including core banking platforms, networks, data centers, hardware, software, and help desk services. • Ensure system reliability, scalability, and performance to support uninterrupted service delivery to members and staff. • Develop and manage the IT budget, including capital expenditures and operational costs. Cybersecurity & Compliance • Establish and maintain a robust cybersecurity framework to protect … assessments, audits, and incident response planning. Digital Innovation & Member Experience • Provide thought leadership on the evaluation, selection, and implementation of digital solutions, including online banking, mobile apps, and self-service platforms. • Continuously improve the digital member experience through innovation, usability, and accessibility. Team Leadership & Development • Build and mentor a high-performing IT team with a strong focus on service delivery, technical excellence, and innovation. • Foster a collaborative, agile, and results-oriented work environment. Vendor & Partner Management • Manage relationships with technology vendors, consultants, and service providers to ensure alignment with the credit union's goals. • Negotiate contracts and service level agreements (SLAs) to maximize value and performance. Qualifications Education/Experience & Qualifications: • Bachelor's degree in More ❯

and Planning operations. This pivotal role is responsible for ensuring optimal performance, robust resilience, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery. Our Ethos Customer First Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must … Park, this position is responsible for leading a team of planners to ensure accurate, efficient, and proactive workforce scheduling, while also maintaining reliable and insightful reporting on operational data, service delivery, and KPI performance. This is a critical role that enables frontline operational success by ensuring the right people are in the right place at the right timesupported … performance data across: Passenger screening (e.g., throughput, passenger numbers) Hold Baggage Screening (HBS) volume Cargo screening (airlines, regulated agents) Data centre and secure facility visitor access logs Corporate client service delivery records Ensure consistent, accurate capture of data from all relevant systems, manual sources, and field teams. Maintain alignment of data reporting with operational delivery, invoicing accuracy More ❯

is responsible for managing and supporting telecommunication systems, including Cisco VoIP, analog systems, and mobile communication devices such as iPhones, iPads, and mobile Wi-Fi. This role involves overseeing service delivery, maintaining technical documentation, leading projects, and ensuring compliance with security and risk management standards. Key Responsibilities: Telecommunications Management: Oversee Cisco VoIP and analog phone systems. Manage mobile … communication devices and related services. Maintain and update operational documentation. Project & Service Management: Lead the implementation of new telecommunication solutions. Manage workload distribution and workflow efficiency. Assign and track ServiceNow tickets to ensure timely resolution. Technical Expertise & Compliance: Maintain expertise in TCP/IP, VLANs, DNS, and DHCP. Ensure compliance with relevant security and risk management frameworks. Create and … for processes and system functions. Leadership & Collaboration: Mentor and guide junior team members. Communicate effectively with stakeholders to address telecommunication needs. Foster collaboration within the IT team to enhance service delivery. Skills & Abilities: Strong analytical and troubleshooting skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience with ServiceNow and meeting SLA targets. Ability to work independently while contributing to More ❯

life cycle strategic contracts administration leadership and support to internal and external clients for SLED, DoD, civilian agencies. Provide leadership and coaching to junior Contracts Administrator to ensure exceptional service delivery to meet our customer commitments. Review and resolves all issues affecting company compliance and ensures satisfaction of legal requirements, Company, and customer objectives by working closely with … administration to ensure compliance with state, local or federal statutes as well as subcontract terms and conditions. PURCHASING Procure product, hardware, annual subscriptions etc. as needed. Ensure on time delivery per individual Purchase Orders. REQUIRED COMPETENCIES: Reputation for commitment to integrity and professionalism and the ability to maintain confidentiality of highly sensitive company/employee information. Superior interpersonal skills … of experience with contract administration, negotiations, and proposal preparation. Experience with Deltek Costpoint (especially the Procurement Module). Experience with Firm Fixed-Price (FFP) and Fixed Unit Price (FUP) delivery contracts, including contracts for software development life cycle, systems delivery, and other IT services associated with customized software and COTS and GOTS solutions. Experience with all contract types More ❯

application support engineers, ensuring effective support and maintenance of applications. - Leverage Azure, Microsoft .Net, Ansible, and Terraform for application development and management. - Implement and maintain ITIL processes to enhance service delivery and management. - Collaborate with cross-functional teams within a large organisation to ensure seamless service management. - Manage applications within Azure environments, ensuring optimal performance and reliability. More ❯

is looking to hire a Data Solutions Lead/Principal Architect based in London/Amsterdam/Dublin/Luxembourg/Poland to support multiple client data/integration delivery initiatives within our firm. This role will work closely with external clients, product owners, IT/Data teams, developers, and operational staff with a goal of problem solving, architecting … and enabling client data/integration delivery. About the Operations Technology Team The Operations Technology team acts as the Operational business owner for key Service Delivery applications across Corporate & Fund Services. Corporate Services domain areas include Entity Management, Document Management Systems (DMS), Client KYC and Screening, Client Regulatory Filings, Client Accounting and Payments and Productivity apps such as … Estate, Open Ended funds and Capital Markets clients. We translate commercial and market business requirements into actionable needs and executable application roadmaps. The team is responsible for executing the Service Delivery application strategy, deploying enhancements, and application implementation. Key Responsibilities: Understand client Asset/Fund Managers requirements and translate them into scalable, data-driven technical solutions. Design and More ❯

Intelligence Analyst to join our team in the South East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

and Intelligence Analyst to join our team in the East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

Intelligence Analyst to join our team in the South East Region. You will Monitor, maintain, and identify improvements to the asset databases. Also Liaising with the P&D, Scheme Delivery and Service Delivery teams to ensure that data is provided in a suitable format that meets requirements to support the assessment of needs, make investment decisions and … standards (ADMM, DMRB, Etc.) Manage and monitor asset inventory and survey updates, liaison with relevant teams to ensure timely submission of mandatory documentation to meet ADMM requirements. Assist the Service Delivery Team in M&R performance reporting by providing data in a suitable format, including production of dashboards, mapping, etc. Assist the Engineering Teams in the identification and … at National Highways, we manage and improve Englands motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and More ❯

strong relationships with key decision-makers through consistent networking. Manage the sales process, including client profiling, presentations, and RFP/RFI/RFQ submissions . Collaborate with internal teams (Service Delivery, Client Management, Bid Management) to ensure solutions meet client needs and SOWs are competitive. Report on sales performance, identify upselling/cross-selling opportunities , and provide market … You'll: Report directly to the Operations Director - ESS and be part of the ESS Senior Leadership Team (SLT) . Collaborate closely with key internal functions (Client Management, Finance, Service Delivery, Governance). Benefit from being part of a global company with ample opportunities for career progression . Apply Now! To apply for the position of Interim BPO More ❯

above this will be supplemented with a specialist pay allowance. Published on 26 June 2025. Deadline 6 July 2025. Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government, responsible for setting, leading, and delivering the vision for a modern digital government. Our priorities include: Joining up public sector services Harnessing … citizens to interact with government services. Products & Services Directorate The GOV.UK App team is part of the Products & Services Directorate, responsible for shared systems and technology that make public service delivery more efficient: GOV.UK App: building personalized, proactive citizen relationships GOV.UK Pay: enabling online payments GOV.UK Notify: sending high-volume communications GOV.UK Forms: creating accessible online forms As … and reconciling stakeholder needs Ability to evaluate ROI and value for money Data-driven decision-making skills Communication strategies to drive adoption Experience across different product lifecycle phases and delivery teams More ❯

role will lead the governance and execution of incident and problem management processes, ensuring they align with organisational goals and industry best practices. You'll be responsible for driving service improvements through effective root cause analysis and corrective actions, while managing a team of internal staff and external partners. Your leadership will foster a high-performance culture focused on … acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management … Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally have: Proven leadership in IT service delivery, specialising in incident and problem management In-depth knowledge of ITIL, with hands-on experience in incident, problem, and service processes Strong analytical skills, focused on Root Cause More ❯

and Risk posture. This role is key in building and improving Primark's Cyber Security posture. Duties & Responsibilities Actively progress and improve Primark's cyber security posture with the delivery of agreed projects/initiatives aligned with industry best practice. Ensure project deliverables are aligned with the Cyber Roadmap with outcomes directly addressing strategic objectives/maturity gaps/… on approach' including the construction of business cases and contractual arrangements. Have a metric based approach with a structure to enable auditing and managing vendor performance. Coordinating resources, preparing delivery teams for kick-off and ensure effective completion of milestones, controlling scope and mitigating risks. Managing the scope of programme delivery from inception to service delivery - defining, developing and managing implementation schedules Maintaining a roadmap of future initiatives, that effectively facilitates the prioritisation of delivery plans. Ensuring an ongoing focus on delivering the required quality/value for money and compliance with published standards and guidelines. Co-ordinates cross-functional team members, identifies resources needed, assigns and prioritises tasks/responsibilities and ensures deadlines More ❯

Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary … be officially documented and provided to the KO in writing. Exercise full authority to act on all matters related to the daily operations of the contract, including personnel management, service delivery, and performance reporting. Interface directly with the COR (or KO, if a COR is not assigned) to resolve operational issues, receive technical guidance, and ensure contractual requirements … the continuous improvement of contract operations in alignment with CPI principles and performance objectives. Qualifications Necessary Skills and Knowledge: Demonstrated knowledge of Federal Acquisition Regulations (FAR) and performance-based service contracting. Strong leadership, communication, and problem-solving skills. Minimum Qualifications: Minimum 5+ years of experience managing Government contracts, including direct experience working with CORs and KOs. Experience managing performance More ❯

Hampshire area. We are looking for an experienced individual to join as the IT Technical Lead. Overview The IT Technical Lead is responsible for driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role collaborates with teams across applications, service delivery, infrastructure, and development to ensure … aligned, scalable, and secure technology decisions. This position combines deep technical expertise with a collaborative, delivery-focused mindset, guiding teams in best practices, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also serves as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong understanding of More ❯

solving skills and a strong focus on client satisfaction. If you have experience advising senior stakeholders, managing technology solutions, and delivering complex projects while ensuring the highest levels of service, this role could be the perfect fit for you! As part of the role, you'll work closely with clients to understand their business needs, provide actionable insights, and … manage technology transformation projects from start to finish. Your ability to collaborate with both technical and non-technical teams will ensure the smooth delivery of tailored technology solutions aligned with the client's goals. The ideal candidate will possess strong consulting experience, a strong understanding of commercials, be highly organised with the ability to interpret complex business challenges into … thinking, communication, written and presentation skills Experience in working with technology in core business functions such as Finance, HR, Operations, Sales, Marketing etc. Experience of technology operations, project management, service delivery Experience of understanding and articulating the impact of emerging technology trends Experience in the delivery of technology transformation programmes incorporating people, process and/or technology More ❯

Assembly, Bristol, United Kingdom Salary: Competitive with great benefits Recruiter: Luke Byrne Internal Closing Date: 21/7/25 Networks Field is at the heart of BT's service delivery - we plan, build and maintain BT's 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. … We understand and care about what our customers need. Networks Field helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We're also excited to be building the networks of the future - 5G, software defined networks, and network … tomorrow, for our customers - around the clock and wherever they are - and we need you to help us do this. What you'll be doing • Accountable for leading on delivery of a portfolio of programmes within the Radio Estate. • Making sensible, commercial decision to support, service performance and mitigating risk. • Managing team members who work on the programmes More ❯

Mid) is also responsible for architecting the migration of applications to the cloud and adoption of cloud capabilities by applying expert cloud knowledge. Responsibilities: Responsible for developing the cloud service delivery models and architectural framework to enable platform as a service (PaaS), infrastructure as a service (IaaS), software as a service (SaaS), and data as … a service (DaaS). Able to implement automation for cloud resources using DevSecOps best practices. Able to analyze applications and make recommendations across multiple area that identify what platforms can move, migrate, and/or be deployed into a cloud environment. Capable of providing strategies for failure/recovery, cost optimization and benefit analyses of cloud, cloud agnostic, and More ❯

role in shaping and delivering our digital products. This is an exciting opportunity to work at the heart of our development team, ensuring a well-groomed backlog and smooth delivery cycles. As our Product Owner, you'll be responsible for managing and prioritising the product backlog to keep development work aligned with business goals. You'll work closely with … the Product Manager and Delivery Manager to refine features into actionable user stories, define acceptance criteria, and provide hands-on support to the development team throughout the delivery lifecycle. What you'll do: • Work collaboratively with the Product Manager & Product Delivery Manager, bringing domain expertise and user experiences to support the creation of the product roadmap • Work … minimum of 2 weeks available backlog • Develop appropriately detailed specifications and acceptance criteria for software development projects • Maintain excellent working relationships with internal product users in the internal monitoring service delivery teams • Support go-to-market and customer delivery activities- for example, deliver high quality product demonstrations to internal and external customers What you'll bring: • Proven More ❯

as free travel in London Zone 1-6! The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner. As IT Engineer your responsibilities will include: 1st and 2nd level troubleshooting with customers and assist them … The experience of design, installation and administration of any cloud is preferred. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project … and service delivery schedule management. Documented approach for implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer More ❯

looking for an experienced individual to join our client as the IT Technical Lead. Overview The IT Technical Lead plays a central role in driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role works closely with teams across applications, service delivery, infrastructure, and development to … ensure technology decisions are aligned, scalable, and secure. This position combines deep technical expertise with a collaborative, delivery focused mindset guiding teams in best practice, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also acts as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong More ❯

Collaborating with cross-functional teams, such as marketing, sales, product development, global process owners, and the customer success team, to align customer experience efforts with business goals Recommending customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations. Training and educating staff on customer-centric approaches and best practices to foster … throughout the organization. Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders. Managing Continual Service Improvement (CSI) initiatives, a cross-functional framework that enables Global Process Owners, Regional Leaders, and site teams to understand CX feedback and contribute to the overall customer experience improvement … Analytical skills - Part of the daily role includes analyzing customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions to enhance the customer journey. Customer service skills - Experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints More ❯