651 to 675 of 736 Service Delivery Jobs

monitoring customer satisfaction with IT services, ensuring industry best practice is applied, and reviewing business needs against the annual Trust plan to align IT service delivery. IT Operations & Administration – Overseeing all IT applications used across GOSH, managing the Trust’s datasets and ensuring data availability, driving continuous improvement … processes, and acting as an escalation point around the troubleshooting of hardware, software and cloud‐based services. Service Level Management – Ensuring IT support meets agreed service levels, reviewing third‐party performance against KPIs, managing supplier relationships, and overseeing the contract for the Electronic Patient Record (EPR) remote hosting. ...

initiatives. This is an opportunity to get hands-on with high-impact technology and change projects that make a real difference to service delivery. About the role Reporting to the Head of Portfolio and Change, you'll support a diverse range of digital transformation projects - from system implementations … wider business change initiatives. You'll help drive projects from planning through to delivery, ensuring strong governance, clear reporting and effective management of risks, issues and dependencies. Working closely with IT, business teams and external partners, you'll help shape solutions, support adoption and ensure projects deliver real, lasting ...

Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Support the delivery, development and improvement of DevOps services, systems and IT projects. Provide senior technical support across key applications so staff and students have reliable systems … Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Degree or relevant Level 3 qualification in Computing, IT or Business Administration. Strong DevOps experience using tools such as Jira ...

Their focus is on empowering people, strengthening leadership capability, and driving meaningful organisational change aligned to their long-term vision. Role Purpose Support the delivery, development and improvement of DevOps services, systems and IT projects. Provide senior technical support across key applications so staff and students have reliable systems … Server, MySQL and PostgreSQL. Keep systems, code, configurations and technical processes properly documented. Mentor DevOps Application Engineers and help improve team knowledge, skills and service delivery. Essential Requirements Degree or relevant Level 3 qualification in Computing, IT or Business Administration. Strong DevOps experience using tools such as Jira ...

support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide You will support the delivery of multiple projects to enhance the services delivered to clients You will produce a range of regular and ad-hoc reports and data analysis … systems and adherence to data standards You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows You will update tax year-end legislation changes across a number of internal systems ...

rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway … that embraces diversity and personal development. What will you be doing? At Manager level you will: Represent KPMG while leading engagement teams in the delivery of large technology and tax transformation projects and excellent client-facing services Project manage the delivery of multiple, simultaneous tax technology projects Provide ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...

with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleDeliver development services from across the Company portfolio in a fast-changing environmentDrive the industrialization of services delivery and the implementation processUnderstand ...

About the job The Change Delivery Team, part of the Resources Directorate, comprises Project Managers and Business Analysts and is pivotal in executing key projects and business change initiatives throughout the Council. An opportunity has arisen for a Senior Business Analyst to join this team, working on the Council … Corporate ERP (Enterprise Resource Planning) Replacement Project. This is a Senior Business Analyst role, which will be based within the Change Delivery Team. The successful candidate will support a programme of business analyst workstreams specifically aligned with the ERP project. You will be part of a highly motivated, dedicated ...

outsourcing, and Centres of Excellence (CoEs), with a focus on embedding AI and automation to improve efficiency and employee experience. Supporting the identification and delivery of AI and automation use cases across the employee lifecycle—working with platforms such as ServiceNow, Google Co Pilot, Microsoft Power Platform, and other … intelligent tools to enhance service delivery. Applying data and analytics to workforce planning, organisational design, and performance measurement—using benchmarking and scenario modelling to inform recommendations. Collaborating with stakeholders across HR and GBS functions to support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts. Delivering ...

edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Cloud Foundations, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions ...

Software team in the Programmes area of STS Defence, developing and maintaining software throughout the Software Development Lifecycle from requirements elicitation, through to in service delivery. The post will provide technical leadership on software projects for key stakeholders and on software development activities undertaken by the company. This includes … changes through change control process as part of spiral development. Continuous improvement of Software Engineering capabilities, maintaining a leading edge capability Leading the planning, delivery and assurance of software work packages and ensuring software engineering process and best practice followed Oversight, direction and guidance to the allocated project team ...

moves from ClickOps to DevOps, the role requires strong hands‐on engineering capability and experience with automation and code‐driven delivery. Key Responsibilities Technical Delivery & Engineering Excellence Contribute hands‐on DevOps engineering expertise using Infrastructure as Code, Policy as Code, CI/CD, API‐driven automation, automated testing … technical input across design, architecture, and roadmap evolution. Conduct root cause analysis and support incident remediation in collaboration with security and platform teams. Operational Delivery Implement policy‐as‐code and configuration‐as‐code approaches to remove reliance on manual portal‐based administration. Support the monitoring, stability, and continual improvement ...

moves from ClickOps to DevOps, the role requires strong hands‐on engineering capability and experience with automation and code‐driven delivery. Key Responsibilities Technical Delivery & Engineering Excellence Contribute hands‐on DevOps engineering expertise using Infrastructure as Code, Policy as Code, CI/CD, API‐driven automation, automated testing … technical input across design, architecture, and roadmap evolution. Conduct root cause analysis and support incident remediation in collaboration with security and platform teams. Operational Delivery Implement policy‐as‐code and configuration‐as‐code approaches to remove reliance on manual portal‐based administration. Support the monitoring, stability, and continual improvement ...

analytics solutions that help customers improve operational performance and decision-making. Working closely with the AI Practice Lead, Business Consultants, Functional Consultants and delivery teams, this role ensures strong foundations in data management, governance, analytics, and integration, enabling both AI-driven initiatives and standalone data solutions. The role combines … hands‐on expertise, solution leadership, and customer engagement to ensure our customers can effectively leverage their data to improve decision-making, operational performance, and service delivery. Main Duties and Responsibilities Data Strategy & Advisory Contribute to the development of customer data strategies aligned to business objectives Ensure data foundations ...

critical infrastructure sectors. With operations worldwide, the company develops and supports large-scale systems that help improve passenger journeys, operational efficiency, and public service delivery. Their technology supports millions of users daily through mission-critical environments and complex infrastructure platforms. Job Title Associate Systems Administrator Job Summary As part … activities. Ensure servers remain fully patched and compliant using WSUS or equivalent patch management solutions. Follow change management procedures to minimise operational risk and service disruption. Provide support from customer or alternative company sites where required. Adhere to company policies, procedures, and compliance standards, including security, quality, health & safety ...

Governance Lead! Are you passionate about data and its power to transform organizations? Do you thrive in a collaborative environment where exceptional customer service is at the heart of everything? If so, we have the perfect opportunity for you! Position : Data Quality and Governance Lead Contract Type : Permanent Working … governance across the organisation. Your leadership will ensure compliance with standards and regulations while enhancing their analytics capabilities to drive better decision-making and service delivery. Key Responsibilities Lead and manage projects focused on improving data quality and governance, aligning with strategic goals. Define and implement a robust data ...

Location - London Hybrid Clearance - UK clearance required We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive … ensuring client outcomes, maximizing financial results, and strengthening long-term account value. The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. ...

efficiency and reduce manual effort, and supporting the implementation of new systems and services. Youll also collaborate with colleagues across departments to maintain high service standards and continuously enhance service delivery. Main duties of the job For more detail about the main duties of this role, please … solving, and the ability to communicate clearly with both technical and non-technical stakeholders, along with a practical approach to using automation to improve service delivery. Please see the Job description for more information. Working Pattern: 37.5hrs per weeks Monday to Friday between 8am and 5:30pm, there ...

Netstratum is seeking a highly experienced ITSM professional to lead the design and implementation of our service management platform in Tees Valley. This role involves replacing the existing system, optimizing workflows, and ensuring smooth service delivery. The ideal candidate must possess over 5 years of experience with ITSM ...

practical solutions that help build greater resilience into their businesses. Key Responsibilities: Lead and deliver cyber resilience transformation programmes, owning end‐to‐end engagement delivery (scope, quality, timeline, budget) and ensuring outcomes measurably improve preparedness, response, and recovery. Design, run, and continuously enhance cyber crisis simulations and tabletop exercises … able to diagnose resilience gaps, design pragmatic target‐state capabilities, and secure executive buy‐in by linking cyber resilience to business continuity and critical service delivery. Experienced programme and engagement leader—able to structure and manage large, complex initiatives and deliver measurable resilience outcomes. Commercially astute and quality‐driven ...

analysis while supporting ongoing system improvements, releases, and change initiatives. Youll also play a key role in coaching colleagues, shaping processes, and ensuring the delivery of a high-quality, customer-focused HR systems service. Key Responsibilities Act as a senior escalation point for complex SuccessFactors issues, resolving problems through … Maintain and update end-to-end process documentation and system knowledge libraries. Coach and support colleagues to improve technical capability and ensure high-quality service delivery. Contribute to projects and continuous improvement initiatives across People Services systems. Key Requirements Strong hands-on experience with SAP SuccessFactors Employee Central , including ...

equipment and software effectively. Deliver technical guidance and assist with problem-solving. Contribute to the development of user guides, FAQs, and training materials. Support delivery of training sessions (remote or on-site where required). Pre-Sales & Post-Sales Support. Collaborate with commercial teams to support demonstrations and technical … issues and suggest improvements to products, processes, or documentation. Cross-Functional Collaboration. Work closely with engineering, product, and customer-facing teams to improve overall service delivery. Coordinate with field-based teams for issues requiring on-site intervention or repair. What you'll need to succeed Strong technical understanding ...

equipment and software effectively. Deliver technical guidance and assist with problem-solving. Contribute to the development of user guides, FAQs, and training materials. Support delivery of training sessions (remote or on-site where required). Pre-Sales & Post-Sales Support. Collaborate with commercial teams to support demonstrations and technical … issues and suggest improvements to products, processes, or documentation. Cross-Functional Collaboration. Work closely with engineering, product, and customer-facing teams to improve overall service delivery. Coordinate with field-based teams for issues requiring on-site intervention or repair. What you'll need to succeed Strong technical understanding ...

joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role … Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge ...