676 to 700 of 1,640 Service Delivery Jobs

55k plus 3% Bonus and 10% DV allowance Basingstoke This role requires candidates to go through SC and DV security clearance. Job Description This position is within a shared service which supports a wide array of customers with distinct needs. Flexibility to apply your skills across various accounts will be essential to support the team’s overarching objective of … delivering exceptional customer service and ensuring robust estate maintenance. Key Responsibilities: Manage and maintain the virtualisation environment (VMWare) Windows Server administration 2016-2022 Advanced troubleshooting and problem resolution for complex infrastructure issues Apply best practice principles to optimise service delivery and operations BAU Support activities Server infrastructure monitoring and lifecycle management Your experience: Experience working in a More ❯

with 2-3 days per week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuous improvement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up … Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and a willingness to travel to other sites if required (on occasion – not frequently) Business Analyst – Hybrid Due More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our … an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our … 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls Acting as first point of contact for all inbound customer calls and emails. Walking customers through the case management process and fulfil customer requests for information. Resolving More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our … an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our … 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls Acting as first point of contact for all inbound customer calls and emails. Walking customers through the case management process and fulfil customer requests for information. Resolving More ❯

Job Title: 1st Line Support Desk Analyst Department: Service Delivery Location: Hampton Wick Office Country: UK Level: Individual Contributor Reports To: Support Team Leader Contract Type: Permanent Contracted Hours/Days:: 37.5 hours per week About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our … an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose To provide first line support by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate hardware and software support processes in line with agreed SLA’s To provide support to our … 1st line level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd line support teams. Your Responsibilities and Tasks Inbound Service Desk Calls Acting as first point of contact for all inbound customer calls and emails. Walking customers through the case management process and fulfil customer requests for information. Resolving More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

the Year at the 2023 Women & Diversity in Law Awards. The Role The IT Manager will lead the IT support team and manage the daily operations of the inhouse Service Desk and technical infrastructure, advise on technical specifications for projects and maintains and improves IT service delivery aligned with organisational growth and strategy. Infrastructure and system management … all KP Law virtual and physical locations. • To provide technical assistance on projects and advise on or define technical specifications aligned to requirements. • To maintain and improve the IT Service Desk function operationally, encourage self-service help and monitor IT training requirements, backed up by technical knowledge which aligns and evolves with KP Law’s growth. • To enhance … Incident Response Plan and form part of the Incident Response Team as threats or incidents occur. • To work with the Executive, Legal Operations and Business Services teams, IT Managed Service Providers and Suppliers to control and mitigate risks associated with cyber security and information security, data loss and cyber-attack. Desirable Skills & Attributes: • Leadership: Ability to motivate and lead More ❯

problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall Execute incident and problem management framework as instructed by the Service Delivery Manager Deliver exceptional levels of customer service to internal customers Strict adherence to internal ICT controls Monitor ICT Service Desk compliance issues, taking remedial action More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation … skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation … skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

Key Skills & Experience: Strong background in Service Management Target Operating Model (TOM). Hands-on experience with ServiceNow and Azure DevOps (creating user stories, backlog management, and validation). Proven ability to document business processes, analyse requirements, and perform impact assessments. Experience supporting Service Management transformation or ITSM process improvement programmes. Excellent communication, stakeholder management, and workshop facilitation … skills. Strong analytical and problem-solving capabilities with a structured approach. Understanding of risk management, governance, and change management within IT Service Delivery environments. More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical governance … and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cyber security threats and vulnerabilities facing More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical governance … and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cyber security threats and vulnerabilities facing More ❯

knowledge of Core HR and HR Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands-on experience in both Core HR and HR Help Desk , with a strong understanding … of how to design and improve HR service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring and Knowledge Home to ensure accurate and accessible HR content. Support HR and IT … teams with requirements gathering, testing (UAT), and deployment. Provide expertise on HR case management and service delivery improvements. Collaborate with key stakeholders to ensure effective HR process alignment. Produce configuration documents, process flows, and test scripts. Support go-live, post-implementation, and continuous improvement phases. Essential Skills & Experience Proven experience implementing or supporting Oracle Fusion Cloud HCM (Core More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within … tools. Tracking costs, supporting financial reporting, and identifying opportunities for savings. Supporting incident and problem management where asset-related issues are involved. Collaborating with IT, OT, finance, procurement, and service delivery teams to embed best practices. The skills and experience you'll bring Proven experience managing IT and OT assets in a large-scale enterprise environment. Knowledge of More ❯

3rd November End Date: End of January 2026 Hours: 37 hours per week (standard office hours) We are seeking two temporary Customer Support Telephony Temps to maintain high-quality service delivery for our client during the winter months and holiday season. This role is crucial in ensuring that all incoming telephone calls to our Service Desk are … issues are logged efficiently. Day-to-day of the role: Answering customer calls promptly and professionally. Logging tickets and issues efficiently. Working closely with the team to ensure seamless service delivery. Maintaining responsiveness to customer inquiries and requests. Required Skills & Qualifications: Proven experience in customer service or a similar role. Excellent telephone etiquette and strong communication skills. Ability … role until at least January. Based in Plymouth and willing to work from the office. Benefits: Opportunity to work in a supportive and dynamic environment. Gain valuable experience in service management and customer support. To apply for this Service Desk Telephony Temp position please contact Kyle Raven in the Reed Plymouth Office. More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

leaders. Key Skills & Competencies We’re seeking an individual with a strong technical foundation, strategic mindset, and exceptional communication skills. Essential: Proven experience in technical leadership roles such as service delivery, program management, or architecture. A holistic understanding of how different technologies interconnect and align with business goals. Exceptional communication skills, particularly in translating technical concepts into business … of core technical infrastructure, including Microsoft 365 and both public and private cloud environments. Desirable: Certifications in project management or change management. Experience in designing and implementing technical or service-based solutions, ideally within an IT managed service environment. Expertise in workshop facilitation, problem-solving, and fostering innovation and collaboration. Confidence in challenging technical teams to deliver optimal More ❯

tools - particularly IBM QRadar , Splunk, and Microsoft Sentinel. Develop and refine SOC use cases, runbooks, and playbooks. Integrate emerging threat intelligence into monitoring and detection workflows. Liaise with clients, Service Delivery Managers, and technical teams to manage escalations and coordinate response. Maintain high standards of documentation, including post-incident reports and monthly performance packs. Support presales activities and More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As an … improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader transformation initiatives. This IT Configuration Manager offers the chance to set direction … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management Experience defining More ❯

and uncover new areas for collaboration. Youll identify and qualify opportunities in cyber resilience and ICT managed services, ensuring MASSs expertise and innovation are positioned effectively. Working alongside technical, delivery and bid teams, youll help shape solutions that meet complex customer needs and secure tangible growth. Youll represent MASS at meetings, industry events and briefings, maintaining strong situational awareness … of and working knowledge of Defence contractors, MOD entities and associated Government agencies. Experience of Business Development or Account Management in Defence or Secure ICT. Desirable Familiarity with digital service delivery models and managed service frameworks. Our non-negotiables: Due to the highly secure nature of the projects that you will be involved with, youmustbe: AUK Nationaland More ❯

annum; café discount. Closing Date: 23/11/2025. Please note that this role may close sooner than advertised. About the Role As a member of the wider Service Delivery Team, the IT Support Engineer is responsible for the timely resolution of first line incidents and ensuring service requests are resolved within SLA. You’ll work … within the Service Desk Team ensuring all services (including hardware & software) are performing as expected. The IT Support Engineer will also provide support to users both at International Headquarters as well as to Users in 40+ supported territories globally. You'll be reporting to Service Desk Manager providing technical support and maintenance for Users whilst working to best … suites Good knowledge of Back-up solutions and IT recovery. Excellent communication and interpersonal skills Excellent customer facing skills Excellent organisational skills, able to take a methodical approach to service issues Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls. More ❯

Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users … desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new PCs hardware and installation of authorised desktop applications as part of the new joiner process, regular desk moves or BAU (Business as Usual) support; Assist the reception team … room support in the client meeting space; Acting as a single point of contact, following up incidents on behalf of users and keeping them appraised of progress; Liaise with service desk, technical escalation teams and users, managing issues through to resolution; Prioritise and manage several open issues at one time; and Willingness to work flexibly in response to changing More ❯

Chief Technology Officer (CTO) Elevation Recruitment Group are seeking an experienced and visionary Chief Technology Officer (CTO) to lead the technology strategy and operations for our Managed Service Provider (MSP) client. The CTO will be responsible for driving innovation, ensuring service excellence, and aligning technology initiatives with business objectives to deliver exceptional value to our clients. Why Apply … the company’s technology roadmap aligned with business goals. Identify emerging technologies and trends to maintain competitive advantage. Lead digital transformation initiatives to enhance operational efficiency and client experience. Service Delivery & Infrastructure Oversee design, implementation, and maintenance of IT infrastructure for clients. Ensure high availability, security, and scalability of managed services. Optimize cloud, network, and cybersecurity solutions for … diverse client environments. Innovation & Product Development Develop new service offerings and enhance existing ones to meet market demands. Collaborate with vendors and partners to integrate best-in-class solutions. Governance & Compliance Ensure compliance with industry standards, regulations, and security frameworks. Implement robust risk management and disaster recovery strategies. Team Leadership & Development Build and mentor a high-performing technical team. More ❯