801 to 825 of 1,911 Service Delivery Jobs

of cyber security threats, supporting our members and customers in improving their digital resilience. Our products and services are currently organised into five principal groups: Protective services, Professional services, Service Team, Product Team, and Architecture and engineering team. We have just launched our Security centre (SOC) service, which includes endpoint detection and response (EDR), Security Information and Event … Management (SIEM) capability and 24x7 security event monitoring. The Security Services Team includes network, SIEM and SOC focused services, service development, transition and delivery. This is where this role sits. About the role: As Jisc's Cyber security service manager, you will be responsible for service management activities in the delivery of the security operations centre … guiding customers through the complex on-boarding journey in an effective and timely manner, whilst meeting or exceeding customer expectations. You will work collaboratively with the senior and lead service managers to always ensure successful and fully resilient delivery of service. You will also work closely with other technical teams across cyber and cloud who are intrinsically involved More ❯

Job Title: Service Desk Controller Location: Glasgow Salary: £29,000 - £31,182 (DOE) Hours: 41.5 hours (Mon-Fri 8-5) Contract: Permanent (Fully Office Based) Role Overview My client is seeking a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring … the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational skills, a customer-focused mindset, and a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily … Take ownership of the backlog within the allocated region, ensuring timely resolution. Issue Escalation: Alert the management team to any issues and assist in their resolution. Required Competencies Customer Service Orientation: Demonstrates an understanding of customer needs and maintains a customer-focused approach. Communication Skills: Effectively communicates information, ensuring clarity and understanding. Team Collaboration: Works cooperatively with colleagues across More ❯

Technology Delivery Manager Woking - Hybrid Competitive salary, car allowance, up to 25% bonus and excellent benefits package About the role: This role is responsible for managing the full project lifecycle of multiple medium to large sized projects across Nomad Foods, and the associated implementation of the business change and technology, leading functional and technical workstreams. The successful candidate will … own the overall responsibility for project delivery that is on-Schedule, within Budget and delivers its intended outcome. Effectively estimate and manage costs, timescales and resource requirements. Proactively escalate Risks & Issues to the Project Sponsors and Business Partners and facilitate dialog that addresses complicated project level issues. Key responsibilities will include: Manage the full project lifecycle and the associated … project status to key stakeholders, steering committee, executive sponsor, and project teams Provides leadership to matrix project teams (Business Leads, Functional SME’s, BA’s, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc) Ensure that all activities comply with relevant Operating model procedures, including Service Management, Project Lifecycle Methodology (PLM), Sarbannes Oxley controls. Manages the cutover More ❯

and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus … area networks, including wireless and cable plant. AT&T has an opening for a Service Projects Manager: To oversee the technical staff responsible for hardware installation and maintenance. The role involves leading a team of junior and experienced technicians, coordinating with project managers to meet deadlines, and managing supply chain needs. This position requires office presence a minimum of … in-depth knowledge of supply chain management for forecasting equipment and other resource needs. Responsible for the growth and mentorship of junior level hardware technicians. Direct Report to the Service Projects Associate Director. Strong communication writing and oral communication skills. In Depth knowledge of the Customer, I&L standards, and processes as well as RIS I program processes and More ❯

Job Title Field Service Engineer Oxford/Reading Job Description The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically … and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of collaborative Field Service Engineers … who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You are reporting directly to the District Service Delivery Manager . To succeed in this role, you'll need a customer-first attitude and More ❯

Responsibilities & Qualifications RESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liaise with the FDIC Service Delivery Designee; Manage the development and issuance of Service Desk operational reports; Represent the Service Desk team in a customer-facing role; Liaise … with the Contractor designated Change lead; Act as the lead owner for implementing and progressing Continuous Service Improvement (CSI) and managing CSI activities to ensure appropriate Service improvement results; Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; Serve as a further escalation point for Service Desk supervisors … as described in Attachment J6D (Meetings); and Participate in Problem Management activities REQUIRED QUALIFICATIONS Bachelor's degree or equivalent experience, advanced degree preferred. Ten plus years of experience in Service Desk Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Service Desk Services Excellent communication and teamwork skills. Overview More ❯

to "Make it easy for men to dress well" and we can't do that without our specialist teams. This time, we're on the lookout for an IT Service Desk Engineer who will be working with Krishna from our Service Desk team. What you will be doing As IT Service Desk Engineer, you'll join our … dynamic IT Team at Charles Tyrwhitt, where you'll play a crucial role in supporting our retail, head office, distribution, and contact centre operations. As an IT Service Desk Engineer, you'll be the friendly face of IT, providing engaging and positive 1st and 2nd line support to all our colleagues. Your ability to work independently or as part … are the drivers of change, so we're looking for hard working people with a pro-active approach to their work. In this role, you'll be responsible for: Service Delivery :You'll log, monitor, and update all service desk calls, aiming for first-time resolution whenever possible. You'll identify repeating issues and find the root More ❯

We are looking for an experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. … As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap … a technical leader for network technology roadmap. Provides technical expertise and acts as a trusted advisor within the business, influencing decisions. Collaborates with other IT teams to ensure the delivery of services meets expectations Assists to ensure new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

We're currently recruiting for an Electrical Services Manager to lead and manage all electrical servicing, repairs, and compliance activity across a diverse housing portfolio. You'll oversee the delivery of high-quality, customer-focused services covering domestic and commercial electrical installations-including lifts and solar PV-while ensuring statutory and regulatory compliance. This role also takes responsibility for … budget management, contractor performance, and team leadership. This is a key position within the Building Safety team, offering a real opportunity to drive service improvements and customer satisfaction. Responsibilities: Lead on the delivery of electrical maintenance, repairs and cyclical servicing programmes. Act as NICEIC Duty Holder and/or Qualified Supervisor. Instruct, manage and support a high-performing … internal team and external contractors. Oversee post-work quality inspections and compliance audits. Manage annual budgets and ensure delivery to SLAs without compromising quality. Work collaboratively with finance, commercial and building safety teams. Contribute to continuous improvement and ensure right-first-time service delivery. Ensure compliance with H&S and relevant electrical regulations. Requirements: Recognised electrical qualification (e.g. More ❯

Role Overview We are seeking an experienced IT Product Manager to lead the development, evolution, and optimisation of our productised IT services within a fast-paced Managed Service Provider (MSP) environment. In this role, you will be responsible for the full lifecycle of multiple service offerings—including Microsoft 365 & Azure. Working cross-functionally with technical teams, vendors, sales … and service delivery, you will define product roadmaps, standardise service packages, and ensure that our offerings deliver consistent value across our diverse client base. Key Responsibilities Define and own the roadmap for the MSP’s core IT service offerings Develop, manage, and maintain a catalogue of productised services that are scalable, repeatable, and profitable. Gather feedback … from clients, account managers, service desk, and engineers to drive continuous product improvement. Ensure each product has clearly defined SLAs, KPIs, pricing models, documentation, and support processes. Collaborate with marketing and sales to position products correctly and support go-to-market activities. Evaluate and onboard new tools, platforms, and vendor solutions that enhance service quality or efficiency. Own More ❯

plus package Role Overview: We are seeking a highly motivated Support Manager to lead and manage ERP Support function. This is a key leadership role, responsible for ensuring the delivery of high-quality, customer-focused support services to our growing customer base. The Support Manager will lead a team of support analysts, manage support processes and SLAs , and drive … continuous improvement across our support operations. This role is also critical in maintaining strong customer relationships, managing escalations, and ensuring a smooth transition of projects from delivery into support. Key Responsibilities: Team Leadership & Management: Lead, manage, and develop the Support Team (functional and technical analysts). Allocate support tickets and ensure workload is balanced and prioritised appropriately. Conduct regular … Salesforce Case Management). Customer Relationship Management: Be the senior point of contact for customer escalations within Support. Ensure clear communication and expectation management with customers. Collaborate with the Delivery Team to ensure smooth project handovers into Support. Continuous Improvement & Reporting: Monitor key support metrics and prepare regular reports for management. Identify recurring issues and work with internal teams More ❯

Role Overview We are seeking an experienced IT Product Manager to lead the development, evolution, and optimisation of our productised IT services within a fast-paced Managed Service Provider (MSP) environment. In this role, you will be responsible for the full lifecycle of multiple service offeringsincluding Microsoft 365 & Azure. Working cross-functionally with technical teams, vendors, sales, and … service delivery, you will define product roadmaps, standardise service packages, and ensure that our offerings deliver consistent value across our diverse client base. Key Responsibilities Define and own the roadmap for the MSPs core IT service offerings Develop, manage, and maintain a catalogue of productised services that are scalable, repeatable, and profitable. Gather feedback from clients … account managers, service desk, and engineers to drive continuous product improvement. Ensure each product has clearly defined SLAs, KPIs, pricing models, documentation, and support processes. Collaborate with marketing and sales to position products correctly and support go-to-market activities. Evaluate and onboard new tools, platforms, and vendor solutions that enhance service quality or efficiency. Own and maintain More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

for delivering our full suite of capabilities. Job Description Job Title: Project Manager Role Purpose: The Project Manager isresponsible for the successful planning, execution, and oversight of a complexdigital service delivery programme. This role ensures that strategic goals,delivery milestones, and stakeholder expectations are met through robust governance,effective risk management, and strong collaboration with delivery and productteams. Requirements Key Responsibilities Lead the end-to-end management of a multi-phasedigital service programme, from inception through to final delivery andtransition. Establish appropriate governance frameworks tomonitor performance, outcomes, and conformance to policy or regulatorystandards. Chair project boards or steering groups whererequired, ensuring cross-functional alignment and visibility at alllevels. 2. Planning, Monitoring &Control Develop … and maintain an integrated delivery plan,coordinating inputs from delivery, product, and technical leads. Track progress against key milestones anddeliverables, proactively identifying and addressing risks, blockers, anddeviations. Ensure robust documentation of plans, dependencies,issues, and decisions across the delivery lifecycle. 3. Stakeholder Engagement& Communication Engage with a wide range of stakeholders includinginternal teams, senior leadership, third-party More ❯

and oversee our end user computing services team. The successful candidate will be responsible for managing a team of IT professionals, both locally and at client sites, ensuring the delivery of high-quality IT Support, and driving continuous improvement in the services we offer. This role requires a holistic thinker with excellent leadership skills, a deep understanding of end … End User Services, and your peers, in developing and implementing plans to enhance IT Support Services, ensuring alignment with organizational goals. Foster a culture of innovation, collaboration, and customer service excellence within the team. Oversee the delivery of IT Support Services for your client sites, ensuring high levels of customer satisfaction and adherence to service level agreements … SLAs). Monitor and report on key performance indicators (KPIs) and service metrics, and aligning with HR teams on succession planning and performance issues as needed. Ensure the timely resolution of end user issues, whilst ensuring that senior management are kept updated on pertinent issues, when required. Act as a point of escalation for the team, addressing complex or More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We're looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7-10 years of progressive operational leadership, with 3-5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

London, United Kingdom Posted on 01/07/2025 Scrumconnect is a trusted digital delivery partner to UK government departments and public sector bodies. We specialise in building user-centred digital services that improve lives. Our multidisciplinary teams bring together experienced technologists, designers, researchers, and strategists to solve complex challenges and drive meaningful impact in the public sector. … Role Overview We are looking for an experienced Solution Architect to lead the design and delivery of digital case management and dispute resolution platforms. You will play a key role in shaping cloud-native architectures, enabling AI automation, and driving compliance within government frameworks. The ideal candidate brings deep expertise in solution architecture within the public or legal sector … integration patterns Drive the adoption of cloud-native, microservices-based architectures Lead the design and implementation of automated workflows for case processing Enable AI-driven case triaging and self-service portals Define API-first integration strategies for scalable solutions 3. Governance & Compliance Ensure alignment with government digital service standards, data governance policies, and GDPR compliance Maintain strong auditability More ❯

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

Services Manager £45,000-£50,000 Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

Services Manager –£45,000-£50,000– Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards … of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining More ❯

Services Manager £45,000-£50,000 Stonehouse, Gloucester The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We are looking for a Technical Services Manager to oversee the daily operations of our technical … improve our IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of … service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer More ❯

IT Manager – Education-Focused MSP Slough, Berkshire £30,000 – £40,000 per annum An established Managed Service Provider (MSP) with a dedicated focus on the education sector is seeking a motivated and service-oriented IT Manager to take the lead in managing the ICT provision at a school site in Slough. This is a fantastic opportunity for someone … enhance educational outcomes.As the IT Manager , this role involves communication between your school and the wider MSP team, excellent interpersonal skills are essential. You’ll also ensure that the delivery of services reflects the company’s high standards and commitment to excellence. A full, clean UK driving licence is essential for travel as needed. Key Requirements for the IT … ICT network and systems Strong working knowledge of: Microsoft 365 Physical & virtual server environments Network infrastructure (switches, backups, security) Experience providing 2nd/3rd line technical support Excellent customer service and communication skills Ability to train and manage ICT support staff Self-motivated, problem-solving mindset with a proactive approach Key Responsibilities include: Managing the school’s network infrastructure More ❯

focused on performance, people, workflow, and stakeholder engagement - not hands-on engineering. If you have a strong understanding of infrastructure and networking, experience leading technical teams, and enjoy improving service delivery, we want to hear from you. What you'll bring: Proven experience managing technical teams (5+ people), including: Performance reviews, absence management, workflow assignment, and reporting Strong … knowledge of: Microsoft/Windows stack - Windows Server, OS, Active Directory, Exchange Networking - Cisco/Juniper devices VMWare and Microsoft Service Centre products Confidence generating and presenting performance reports to senior leadership Experience working closely with software support or software delivery teams People-first mindset - skilled at engaging across junior staff, customers, and senior stakeholders Familiarity with ITIL … e.g. school runs, childcare) ITIL training provided if needed Ongoing career development & progression opportunities If you're a Senior Engineer, Team Lead , or existing Manager with experience in IT service leadership, this could be the next step in your career. Interested or know someone who might be? Drop your CV to or message me directly. Reference: AMC-AQU- TTL More ❯