801 to 825 of 950 Service Delivery Jobs

include know-how, training, education and internal/external publications with a focus on driving AI-enabled innovation, client-facing product development, and enhanced service delivery. The position is available on either a full-time or flexible hours basis. \n Hays Specialist Recruitment Limited acts as an employment agency ...

producing and amending communications, creating alerts, and managing workflows within Task Manager and CRM, bringing a strong understanding of how these tools drive service delivery. The successful candidate will also apply their working knowledge of SQL to write or amend queries when required, supporting reporting, troubleshooting, and data quality ...

Coaching senior leaders and embed consistent talent standards. Navigating complex employee relations and industrial landscapes. Championing digital HR tools, automation, and AI for smarter service delivery. Leading strategic workforce planning and succession for critical roles. Driving culture, engagement, and DEI across hybrid, distributed teams. Using data and analytics ...

primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level … single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting ...

incidents across D365 and wider Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 … systems Coordinate internal teams and third-party partners to drive rapid resolution Assess and prioritise incidents based on business and healthcare service impact Lead root cause analysis (RCA) and implement preventative improvements Develop and enhance incident processes, playbooks, and documentation Monitor trends across incidents, particularly within the D365 ...

incidents across D365 and wider Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 … systems Coordinate internal teams and third-party partners to drive rapid resolution Assess and prioritise incidents based on business and healthcare service impact Lead root cause analysis (RCA) and implement preventative improvements Develop and enhance incident processes, playbooks, and documentation Monitor trends across incidents, particularly within the D365 ...

Infrastructure Directorate and reporting to the Technology Support Manager, this role plays a key part in supporting internal and external users and enhancing service desk operations. Working closely with our outsourced IT service desk partner, you will act as a key point of contact within SEG for escalations … hardware, software, and systems, ensuring smooth operations for all users. Be the Key Liaison: Act as the vital link between SEG and our outsourced service desk, managing escalations and driving efficient resolutions. Champion Service Excellence: Monitor ticket performance, follow up on escalations, and maintain high standards of service ...

Build strong relationships with key stakeholders across the business to support system enhancements, manage change, and improve the adviser experience. Monitor and manage incidents, service requests, and system performance, ensuring service standards are met and recurring issues are identified and addressed. Provide training, onboarding, and ongoing support … minimal disruption to advisers and customers. Drive continuous improvement by reviewing processes, maintaining documentation, sharing best practice, and identifying opportunities to enhance efficiency and service delivery. What You’ll Bring Strong proficiency in Microsoft Excel, Word, and databases, with the ability to work confidently with data and business systems. ...

wider data and AI offering. Role Description The Capability Lead is accountable for the global Data and AI Product Management (AIDPM) capability, including delivery, workforce, and service offerings within Kubrick’s Applied Technology Practice globally, across all regions where Kubrick operates. The Capability Leads ensure technical excellence … skilled, engaged workforce. This role enables sustainable growth by bridging technical depth and commercial impact. Key Responsibilities Define, refine, and maintain capability-aligned services, delivery models, and propositions. Build, mentor, and manage the skills pipeline within the capability, ensuring the right team composition and supporting hiring and progression. Identify ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Field Service Engineer Location London (Client Sites/Field Based) Salary £42,000 – £45,000 per annum (dependent on experience) Working Hours Monday – Friday 40 hours per week About the Opportunity We are recruiting on behalf of our client, a leading global audio-visual integrator delivering innovative … from design and integration through to ongoing support services, helping organisations enhance communication, collaboration, and workplace experiences. They are seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role will be responsible for maintaining high levels of customer service through on-site engineering ...

Field Service Engineer Location London (Client Sites/Field Based) Salary £42,000 £45,000 per annum (dependent on experience) Working Hours Monday Friday 40 hours per week About the Opportunity We are recruiting on behalf of our client, a leading global audio-visual integrator delivering innovative … from design and integration through to ongoing support services, helping organisations enhance communication, collaboration, and workplace experiences. They are seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role will be responsible for maintaining high levels of customer service through on-site engineering ...

Junior Project Manager - National Security The Opportunity The Junior Project Manager role is an important project delivery support role, reporting to a Portfolio Manager within the Global Services Delivery Unit (DU). Primary Job Purpose As a Junior Project Manager you will be responsible for support to Project … Deliver contracts to agreed schedule, cost and quality targets Build effective relationships with customers, subcontractors, partners and internal stakeholders Support mobilisation and structured delivery of bids and contracts Identify, record and support the management of risks and issues associated with bidding and delivery Provide accurate reporting and forecasting ...

multidisciplinary team including Workshop Team Leaders, Repair Engineers, Technical Specialists and Administrative Support, whilst also overseeing third-party logistics providers to ensure seamless delivery of services. Key Responsibilities Lead the day-to-day operation of the technical workshop, ensuring the timely repair, refurbishment and testing of returned equipment … assets. Provide leadership to Workshop Team Leaders, Repair Engineers, Technical Specialists, Stores personnel and Administrative staff to ensure consistent service delivery. Ensure compliance with quality standards, repair procedures, health and safety requirements and agreed service performance measures. Act as the senior escalation point for complex technical and operational ...

Microsoft Dynamics Service Management Systems Administrator 40k DOE Location: London (Office Based) with occasional travel across the South of England. Contract: 6-Month Fixed Term Contract (Full-Time) An established and highly respected building services and maintenance organisation is seeking an experienced Microsoft Dynamics Service Management Systems Administrator … initial 6-month fixed-term contract. This is an excellent opportunity for a motivated systems professional with experience of Microsoft Dynamics 365 and service management platforms to play a key role in optimising maintenance operations and supporting the successful delivery of planned preventative maintenance (PPM) and reactive works. ...

management, development and integration of technology and AI services across the organisation so that they are key enablers of business transformation, innovation and service delivery. The postholder will lead the development and delivery of the organisations Technology and AI Strategy, ensuring alignment with corporate priorities, and embedding digital … form of transport that will enable the candidate to meet the requirements of the post in full. Desirable criteria Qualification in IT Service Management, Project Management or Agile methodologies. Qualification in Information Governance or Cyber Security. Experience working in the public or voluntary sector. To find out more about ...

keeping critical customer networks running at their best. You'll lead a team of skilled engineers, tackle complex network challenges and drive outstanding service for our customers. You'll: Lead, coach and develop a high-performing NOC team, creating a culture of accountability, collaboration and continuous improvement. Take ownership … major network incidents, driving rapid resolution and minimising customer impact. Proactively monitor network performance, identify risks and solve issues before they become service-affecting problems. Ensure incidents, alerts and customer communications are managed effectively, meeting SLAs and exceeding customer expectations. Build trusted relationships with customers and stakeholders, acting ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … system availability and coordinating preventative maintenance activities. Taking ownership of smaller technical projects including hardware upgrades, software updates and security improvements. Supporting the delivery of larger IT projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes ...

looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1/1st Line/Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues, and ensuring … suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel ...

services are delivered against agreed KPIs and expectations. Acting as a key interface, it combines performance insight, supplier management, and technical expertise to protect service availability and drive improvement. Why this role matters; Transmission performance is fundamental to network reliability and customer experience. This role ensures strong control, visibility … accountability, proactively identifying risks and driving recovery before customer impact occurs. By embedding governance and continuous improvement, the role supports consistent, high‐quality service delivery. What you’ll be here to do; • Lead Transmission performance, ensuring delivery against KPIs and service levels • Develop reporting, governance, and performance ...

Play a key role in delivering strategic change within Custody Tax, contributing to a large scale transformation of our technology platforms and service delivery. \n Act as a strong and credible Product Owner within the Product function, partnering closely with the Product Manager to shape priorities, delivery approach … backlog, and providing clear direction to others to enable effective and predictable delivery. \n Work across Product, Engineering, and Operations to drive the delivery of future state capabilities and ongoing enhancements, balancing strategic intent with practical execution. \n Understanding client needs and our tax services, ensuring we facilitate ...

continuous improvement initiatives. This role requires a strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster … Develop and maintain a comprehensive knowledge base to support the team and end-users. Strategic Development and Continuous Improvement Identify opportunities for improvement in Service Desk operations and implement solutions. Develop and execute a Support Desk strategy aligned with organisational goals. Collaborate with stakeholders to ensure the Support Desk ...

both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order‐flow management via screen, voice and DMA, plus award‐winning data, insights and analytics. The Technology Department … support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise‐wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Business Technology function ensures delivery of Technology services to each ...

secure, high-impact environments? We're looking for a DevOps Engineer to join a collaborative team supporting business-critical platforms where reliability, security and service quality are at the heart of everything we do. In this role, you'll work across both business-as-usual support and project delivery … have the opportunity to share knowledge, develop your technical expertise and contribute to the continuous improvement of services while operating within established ITIL-based service management processes. Key Responsibilities Investigate, triage and resolve incidents, service requests and technical issues in a timely manner. Proactively monitor and maintain system ...