926 to 950 of 1,894 Service Delivery Jobs

technical support and assistance to local IT users, local IT systems and ensuring smooth communication and collaboration with the Local IT coordinator, the central IT organization and external IT service providers. Key responsibilities include: Provide first-level support to local IT users, resolving day-to-day issues related to hardware, software, network, and selected applications. Install, configure, and maintain … primarily provided from the central IT department. Document and report IT incidents, requests, and changes. Escalate complex or unresolved IT issues to the central IT organization or external IT service providers. Coordinate and collaborate with the Local IT Coordinator, the central IT organization and external IT service providers on IT projects, initiatives, and service delivery. Provide feedback … English is a must. Beneficial experience and qualifications Certifications or training in IT support, ITIL, or other relevant areas. Experience in working with global or regional IT teams and service providers. More ❯

with good depth of technical experience within Unified Comms, Telecoms or Contact Centre services. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. Knowledge of Unified Communications and/or Contact Centre Technology including; TCP/IP networking knowledge and VoIP technology … TCP/IP and internet fundamentals Software, telecommunications and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/customers. Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. Applicants must be located More ❯

leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. TCP/IP networking knowledge and VoIP technology exposure. Understanding of TCP/IP and internet fundamentals Software, telecommunications … and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/customers. Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in Germany. Spectrum IT More ❯

Windows 11-10 OS queries O365 Administration (SharePoint, OneDrive, Exchange) Group Policy (DNS/DHCP) Occasional on-site client visits when required Requirements: ESSENTIAL Previous experience in a Managed Service Provider (MSP) environment Strong knowledge of Active Directory Office 365 Admin & troubleshooting (security, user creation) Basic networking knowledge Experience with Group Policy, DNS, DHCP Full UK driving licence What … career progression opportunities This is a fantastic time to join a growing business that values its people, invests in their development, and maintains a strong client base through excellent service delivery. To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on for more information … Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Barnet, Enfield, Hertfordshire, North London, Networking, IT Support, 1st line, Helpdesk, service desk, infrastructure, Azure, Cloud, Office 365, VMware, Server Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else More ❯

About Ecolab Healthcare: Discover the combined impact of cutting-edge technology, real-time information, personally delivered service and best-practice training. Ecolab Healthcare delivers infection prevention solutions to ensure healthy environments for patients and healthcare providers. We provide solutions from hand and skin hygiene to patient and operating room environmental hygiene, leading to improved outcomes, operating efficiencies and increased … patient satisfaction. Ecolab - Bioquell's Rapid Bio-Decontamination Service ("RBDS") - A service operated by highly trained engineers giving customers the ability to decontaminate any room or building. Originally focused in the pharmaceutical market, this technology is now used in biotechnology, biomedical, bio-defence, military and, of course, healthcare where it is used to eradicate "superbugs" from hospitals. With … ensure the continuation of excellent customer service. Joining the team as an RBDS Technician you will be given full and extensive training on all aspects of our equipment and service ensuring that you are capable of delivering the decontamination service to our high standards (both of safety and customer service). Upon completion of the training period More ❯

IT Helpdesk Engineer - Japanese company Business: IT Service company Company Location: Central London Salary: Up to £32,000 Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st level troubleshooting with customers and assist them as their escalation point of contact. Hands on Desktop Support. Network … and PC implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows More ❯

IT Helpdesk Engineer - Japanese company Business: IT Service company Company Location: Central London Salary: Up to £32,000 Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st - 2nd level troubleshooting with customers and assist them as their escalation point of contact. Hands on Desktop Support. … and PC implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows More ❯

Manager Location: Trident Office, Brighton (Office based ) Employment Type: Full-Time Driving Licence :A full UK driving license is required Salary : Competitive About Us Trident is a leading Managed Service Provider (MSP) with over 30 years of experience delivering tailored IT solutions to local businesses in the South of England. As a Microsoft Gold Partner we combine cutting-edge … seeking a proactive and client-focused Internal Account Manager to join our team. This role is pivotal in supporting Relationship Managers by co-managing client accounts and ensuring seamless service delivery. Acting as a primary daily point of contact for assigned clients, you will handle inquiries, manage communications, and coordinate with internal teams to meet client expectations. This role … Take ownership of client email requests, categorise and assign tasks, and escalate critical matters to Relationship Managers as necessary. Collaboration & Coordination : Work closely with internal teams to deliver seamless service and attend client meetings as required. Sales & Opportunity Development : Assist Relationship Managers in promoting Tridents products and services and identify growth opportunities within existing accounts. Administrative Support : Maintain accurate More ❯

Responsibilities & Qualifications RESPONSIBILITIES Develop and deliver technical training programs for service desk, call center, and desk-side support personnel to enhance operational efficiency. Create and update training manuals, SOPs, troubleshooting guides, and FAQs for system engineers and end-users. Provide hands-on system training by guiding personnel through troubleshooting hardware, software, network, and application issues. Implement best practices and … desk and call center workflows, reducing response times and increasing user satisfaction. Train newly hired IT staff, ensuring they are proficient in help desk tools, incident response protocols, and service desk ticketing systems. Assist in evaluating system performance, diagnosing inefficiencies, and proposing training solutions to optimize help desk operations. Work closely with service desk teams, IT support personnel … to IT support functions. Identify opportunities to streamline IT support processes, automate routine tasks, and enhance troubleshooting efficiency. Develop and deliver training programs that emphasize effective communication skills, customer service etiquette, and issue escalation protocols. REQUIRED QUALIFICATIONS Experience: Five (5) years of experience in solving computer, business, scientific, engineering, or policy-related system/process issues Knowledge of IT More ❯

our non-functional testing specialist team, collaborating closely with your team and overseeing the testing process. This role offers the chance to explore new tools and approaches to improve service delivery. Companies House offers a flexible, welcoming culture that promotes work-life balance and wellbeing. Benefits include flexible working with no core hours, 30 days annual leave, 8 bank … holidays, 1 privilege day, and enrollment in the Civil Service Pension scheme with an average contribution rate of 28%. We consider both full-time and part-time working patterns, with part-time roles requiring a minimum of 30 hours per week over 4 or 5 days. Please note : Companies House cannot offer Visa sponsorship. A Security Check (SC … DSL or Rest Assured, Git, SAST/DAST tools, IaC scanning tools, threat modelling, OWASP Top 10 testing approaches. Behaviours Assessment will include: Making Effective Decisions Managing a Quality Service Working Together Seeing the Big Picture Technical skills Further technical skills will be assessed during the selection process. More ❯

effective. The candidate will be involved with the coordination of telecommunications network services provided to customers including various Agencies, State and Local Governments, Local Exchange Carriers, telecommunications equipment and service vendors, and the Department's EIS or Network contract carrier. Essential Functions, Responsibilities & Duties may include, but are not limited to: Assist with acquiring and coordinating telecommunications services for … and wireless billing services. Coordinate all telecommunications network services provided by various entities, including the Department, other various Agencies, State and Local Governments, Local Exchange Carriers, telecommunications equipment and service vendors, and the Department's EIS or Network contract carrier. Provide support for several tasks related to telecommunications services, including providing billing reports, oversight and assistance with Telecom vendor … billing data, assisting with Program assessments and internal process refinement. Respond to all Agency calls/questions as they relate to telecommunications services including working closely with telecommunication vendors, service providers and Agency customers for corrections. Update necessary documentation for all installed services and maintain Standard Operation Procedure (SOP) documents related to Telecom services. Requirements: 3-5 years of More ❯

complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems. Key Responsibilities: Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across … security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge … with colleagues to enhance team capabilities. What We’re Looking For: Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process. Technical Skills: In-depth knowledge More ❯

complex customer inquiries across a range of technologies, including IT infrastructure, firewalls, and satellite antenna systems. Key Responsibilities: Customer Interaction: Manage and respond to customer inquiries efficiently, ensuring all service expectations and contractual obligations are met or exceeded. Technical Support: Deliver second-line support for technical issues across multiple platforms, including: Network Infrastructure: Troubleshoot routing and switching faults across … security measures, including firewall management and web traffic filtering. Network Monitoring: Proactively monitor system performance, investigate alarms, and issue outage reports, acting on high usage alerts to ensure optimal service delivery. Documentation & Reporting: Log all customer interactions accurately within Freshdesk and provide insights for process improvements. Continuous Learning: Pursue technical training on new products and services and share knowledge … with colleagues to enhance team capabilities. What We’re Looking For: Experience: A solid background in customer service, network operations, or technical engineering within the telecommunications or satellite sector. Work History: You must be able to provide a solid work history for the last 5 years to successfully navigate the MOD security clearance process. Technical Skills: In-depth knowledge More ❯

of escalation for complex issues, collaborating with Tier II and Tier III support to resolve critical incidents. Prioritize, manage, and monitor ticket progress to ensure timely resolution and meet service-level agreements (SLAs). Conduct follow-up with users to confirm problem resolution and capture feedback for continuous improvement. Monitor network and system health dashboards to identify potential issues … and network infrastructure. Support system baselines, patches, updates, and configuration changes as part of optional projects. Ensure proper tracking, documentation, and closure of incidents and requests within the IT Service Management platform. Troubleshoot and resolve technical problems related to end-user devices, networks, printers, and applications. Perform installations, configurations, and updates of hardware and software to meet security and … functionality requirements. Contribute to knowledge base development for ongoing technical improvements and user self-service solutions. Monitor and maintain IT asset inventory, ensuring proper allocation, maintenance, and replacement cycles. Generate incident, asset, and performance reports to support continuous service improvement. REQUIRED QUALIFICATIONS Experience: Five (5) years relevant experience Certifications: CompTIA Security+ Education: Associate's degree in Computer Science More ❯

Profile Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the … facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (Saas) offerings which includes Application Management for hosted and non-hosted clients. Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support … arise. This involves promptly acknowledging and addressing concerns to ensure client satisfaction. Collaboration with Support Teams: Partners with all parts of CRD and STT support teams to ensure comprehensive service delivery. By working together, they address client issues end-to-end and enhance the overall quality of service. Regular Meetings with Relationship Manager (RM): Schedules consistent meetings with the More ❯

business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently to meet … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

automation workflows, and network security solutions. Drive critical network and IT automation through software development and first-party tooling to optimize network operations, streamline infrastructure management, and enhance IT service delivery. Leverage modern Infrastructure-as-Code (IaC) methodologies and GitOps-driven automation to orchestrate network infrastructure, enforce configuration consistency, and scale IT workflows efficiently. Build and maintain CI/… initiatives with Zero Trust principles and compliance frameworks. Implement role-based access controls (RBAC) and mitigate security risks through automated policies. Work cross-functionally to identify areas for IT service improvement and implement self-service solutions. Manage multiple projects and initiatives, ensuring efficiency and alignment with business objectives. You may be a fit for this role if you More ❯

Up to 10% Clearance Required: Active TS/SCI with Polygraph About the Opportunity: Be the driving force behind program growth and excellence-leading performance, ensuring compliance, and enhancing service delivery. If you thrive in high-stakes environments and excel at leading diverse, geographically dispersed teams, this is your chance to make a meaningful impact. Were looking for a … propose, and implement process improvements that enhance efficiency, strengthen security posture, and boost client satisfaction. • Collaborate across internal departments, client stakeholders, and matrixed teams to ensure coordinated, high-quality service delivery. • Cultivate strong, trust-based relationships with stakeholders to support program success and resolve operational challenges. • Oversee all aspects of a 24x7x365 physical security program across geographically dispersed secure More ❯

stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading Ability to work in one place and traverse the office on a continuing basis Ability to provide basic customer service skills Ability to operate desktop and industrial sized scanners Secret clearance required. Education: HS diploma (bachelor's degree preferred) Work Experience, Knowledge, Skills & Abilities: Three (3) years of general … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

and Customers Success Managers to ensure a smooth and successful customer experience from kick-off to go-live Contribute to our scale efforts by improving our project management and delivery operations processes and contributing to our best practices Act as a senior team member within the EMEA Professional Services team, providing onboarding support, mentorship, and coaching to new team … facing project manager, technical program manager, or management consultant role in the SaaS industry You can clearly articulate a typical SaaS implementation methodology and have experience in professional services delivery Experience running complex technical projects, specifically including agile sprint planning, user acceptance testing, quality assurance and software release processes You are a persuasive, results driven customer influencer with outstanding More ❯

packages. Purpose : The purpose of this document is to explain the roles and responsibilities of the Client Services Project Manager (Contract) Roles and Responsibilities : Work closely with the Client Delivery Executives (CDE's) for new and existing clients to capture their requirements for all fit out works and general requests associated within their area of responsibility (AOR) Project Initiation … formulation. Update Client Fit out Schedule. Produce a high level project plan. Update Supplier Portals if applicable. Project Commencement: Review Project Requirements Raise Purchase Orders to Suppliers and confirm delivery Timescales. Production of design documentation as required for Internal and Client approval. Create a Scope of works and issue to supplier. Confirm Resource requirements and availability. Create a detailed More ❯

images. Possess good organizational skills. Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements. Ability to demonstrate excellent customer service skills, effectively communicate orally and through written correspondence to a wide audience. Ability to effectively and politely comprehend and communicate the requirements of a vital record in a professional … Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit . More ❯

LA. This role is pivotal in maintaining and enhancing the infrastructure that keeps operations running smoothly. You will be joining a dynamic team that values innovation and excellence in service delivery. Our client is a reputable organization known for its commitment to quality and integrity in the government sector. They foster a collaborative culture where employees are encouraged to More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯

across the EMEA region. - Collaborate with legal teams and clients to define scope, budgets, timelines, and governance. - Promote and implement legal tech and AI/legal solutions to improve service delivery. - Act as a Solutions ambassador within practice groups, identifying opportunities for innovation. - Drive continuous improvement in legal processes, tools, and methodologies. - Partner with Innovation, AI, Business Development, IT More ❯