Service Delivery Contracts in the East of England

Service Delivery
England > East of England

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 38 41 34
Rank change year-on-year +3 -7 +44
Contract jobs citing Service Delivery 84 91 153
As % of all contract jobs advertised in the East of England 4.41% 4.48% 5.93%
As % of the Processes & Methodologies category 5.13% 5.12% 6.73%
Number of daily rates quoted 17 37 70
10th Percentile £196 £174 £123
25th Percentile £263 £205 £148
Median daily rate (50th Percentile) £350 £475 £423
Median % change year-on-year -26.32% +12.43% +30.00%
75th Percentile £431 £575 £500
90th Percentile £438 £788 £553
England median daily rate £500 £525 £501
% change year-on-year -4.76% +4.74% +11.39%
Number of hourly rates quoted 59 40 56
10th Percentile - £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £13.66 £13.50
Median % change year-on-year +8.35% +1.19% -6.40%
75th Percentile £15.06 £13.91 £14.75
90th Percentile £15.12 £29.54 £15.75
England median hourly rate £14.80 £24.00 £13.66
% change year-on-year -38.33% +75.70% -25.15%

All Process and Methodology Skills
East of England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,636 1,776 2,275
As % of all contract IT jobs advertised in the East of England 85.88% 87.36% 88.18%
Number of daily rates quoted 693 1,043 1,292
10th Percentile £205 £205 £185
25th Percentile £325 £315 £343
Median daily rate (50th Percentile) £458 £475 £475
Median % change year-on-year -3.68% - +8.57%
75th Percentile £575 £600 £550
90th Percentile £675 £700 £654
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +8.59%
Number of hourly rates quoted 608 339 384
10th Percentile £14.16 £13.41 £12.50
25th Percentile £15.39 £14.25 £13.25
Median hourly rate £40.00 £22.00 £15.50
Median % change year-on-year +81.82% +41.94% -15.16%
75th Percentile £62.81 £65.00 £40.80
90th Percentile £75.25 £70.00 £58.75
England median hourly rate £36.33 £37.15 £24.35
% change year-on-year -2.21% +52.57% +3.62%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Delivery in the East of England.

Daily rate trend for Service Delivery in the East of England

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 4 May 2024.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Delivery in the East of England.

Hourly rate trend for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +3 59 - - 31
Essex +5 10 £350 -22.22% 15
Bedfordshire -2 6 £400 +158.27% 4
Hertfordshire -18 6 £283 -61.03% 26
Norfolk +3 2 £315 +63.64% 13
Suffolk +12 1 £450 - 7
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.76%) Microsoft Exchange
1 4 (4.76%) SharePoint
Applications
1 43 (51.19%) Microsoft Excel
1 43 (51.19%) Microsoft PowerPoint
2 1 (1.19%) Microsoft Office
Business Applications
1 2 (2.38%) Salesforce CRM
Cloud Services
1 19 (22.62%) Microsoft 365
2 4 (4.76%) Azure
3 2 (2.38%) AWS
3 2 (2.38%) SaaS
Communications & Networking
1 14 (16.67%) Wi-Fi
2 1 (1.19%) Firewall
General
1 42 (50.00%) Social Skills
2 9 (10.71%) Finance
3 8 (9.52%) German Language
4 6 (7.14%) Analytical Skills
4 6 (7.14%) Marketing
4 6 (7.14%) Pharmaceutical
5 5 (5.95%) Local Government
6 4 (4.76%) Manufacturing
7 2 (2.38%) Banking
7 2 (2.38%) Games
7 2 (2.38%) Hungarian Language
7 2 (2.38%) Lithuanian Language
7 2 (2.38%) Public Sector
8 1 (1.19%) Aerospace
8 1 (1.19%) Aviation
8 1 (1.19%) Dutch Language
8 1 (1.19%) Inclusion and Diversity
8 1 (1.19%) Law
8 1 (1.19%) Retail
8 1 (1.19%) Spanish Language
Job Titles
1 53 (63.10%) Analyst
2 46 (54.76%) Service Analyst
3 33 (39.29%) Service Desk Analyst
4 27 (32.14%) Customer Analyst
4 27 (32.14%) Customer Service Analyst
5 14 (16.67%) Call Centre Analyst
6 13 (15.48%) 1st Line Service Desk Analyst
7 7 (8.33%) Business Analyst
8 5 (5.95%) Senior
8 5 (5.95%) Support Engineer
9 4 (4.76%) 2nd Line Engineer
9 4 (4.76%) 2nd Line Support
9 4 (4.76%) 2nd Line Support Engineer
9 4 (4.76%) Senior Analyst
9 4 (4.76%) Senior Business Analyst
9 4 (4.76%) Service Delivery Engineer
10 2 (2.38%) Call Centre Manager
10 2 (2.38%) Developer
10 2 (2.38%) Project Manager
10 2 (2.38%) Salesforce Developer
Libraries, Frameworks & Software Standards
1 4 (4.76%) HTML
2 2 (2.38%) CSS
2 2 (2.38%) Lightning Web Components
2 2 (2.38%) REST
2 2 (2.38%) Visualforce
3 1 (1.19%) Middleware
3 1 (1.19%) SAP PI
Miscellaneous
1 2 (2.38%) Management Information System
1 2 (2.38%) Product Ownership
1 2 (2.38%) SWIFT Messaging Network
2 1 (1.19%) Housing Association
2 1 (1.19%) Legacy Systems
2 1 (1.19%) Marketing Technology
2 1 (1.19%) Onboarding
Operating Systems
1 9 (10.71%) Windows
2 1 (1.19%) Windows Server
Processes & Methodologies
1 66 (78.57%) Problem-Solving
2 63 (75.00%) Customer Service
3 59 (70.24%) Incident Management
4 58 (69.05%) Mathematics
5 37 (44.05%) ITIL
6 17 (20.24%) Problem Management
7 8 (9.52%) Stakeholder Management
8 6 (7.14%) Business Case
8 6 (7.14%) CRM
8 6 (7.14%) PRINCE2
9 5 (5.95%) Coaching
10 4 (4.76%) Agile
10 4 (4.76%) Decision-Making
11 3 (3.57%) Project Delivery
12 2 (2.38%) Capacity Planning
12 2 (2.38%) Line Management
12 2 (2.38%) Mentoring
12 2 (2.38%) Procure-to-Pay
12 2 (2.38%) Scaled Agile Framework
12 2 (2.38%) Trend Analysis
Programming Languages
1 4 (4.76%) SQL
2 2 (2.38%) Apex Code
2 2 (2.38%) JavaScript
Qualifications
1 18 (21.43%) MCP
2 17 (20.24%) MCSA
2 17 (20.24%) Microsoft Certification
3 13 (15.48%) A+ Certification
4 4 (4.76%) CCNA
4 4 (4.76%) Cisco Certification
4 4 (4.76%) Degree
4 4 (4.76%) MCSE
5 3 (3.57%) SC Cleared
5 3 (3.57%) Security Cleared
6 2 (2.38%) PMP
7 1 (1.19%) BPSS Clearance
7 1 (1.19%) DBS Check
7 1 (1.19%) PMI Certification
Quality Assurance & Compliance
1 7 (8.33%) SLA
2 4 (4.76%) Data Quality
3 1 (1.19%) Actionable Recommendations
3 1 (1.19%) PMO
System Software
1 19 (22.62%) Active Directory
Systems Management
1 1 (1.19%) SCCM
Vendors
1 51 (60.71%) Microsoft
2 17 (20.24%) Citrix
3 13 (15.48%) ServiceNow
4 4 (4.76%) Cisco
4 4 (4.76%) NetApp
5 2 (2.38%) Salesforce
5 2 (2.38%) Salesforce Marketing Cloud
6 1 (1.19%) Apple
6 1 (1.19%) Google
6 1 (1.19%) SAP
6 1 (1.19%) Twitter