IT Support Contracts in England

IT Support
UK > England

The median IT Support daily rate in England is £200 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 210 222 267
Rank change year-on-year +12 +45 +66
Contract jobs requiring an IT Support 417 596 768
As % of all contract jobs advertised in England 1.12% 1.19% 1.08%
As % of the Job Titles category 1.21% 1.26% 1.13%
Number of daily rates quoted 259 406 460
10th Percentile £126 £125 £128
25th Percentile £157 £150 £155
Median daily rate (50th Percentile) £200 £200 £185
Median % change year-on-year - +8.11% +15.63%
75th Percentile £250 £250 £241
90th Percentile £325 £338 £350
UK median daily rate £198 £188 £180
% change year-on-year +5.33% +4.17% +12.50%
Number of hourly rates quoted 107 66 133
10th Percentile £10.95 £12.31 £12.30
25th Percentile £12.00 £15.29 £14.00
Median hourly rate £15.00 £18.50 £17.00
Median % change year-on-year -18.92% +8.82% +21.43%
75th Percentile £22.24 £24.98 £20.00
90th Percentile £25.00 £29.30 £24.15
UK median hourly rate £15.00 £18.50 £17.00
% change year-on-year -18.92% +8.82% +21.43%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,362 47,263 67,966
% of contract IT jobs with a recognized job title 92.69% 94.63% 95.50%
Number of daily rates quoted 22,836 33,555 48,392
10th Percentile £280 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £643 £663 £638
90th Percentile £750 £760 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,442 1,404 1,879
10th Percentile £13.00 £14.36 £12.50
25th Percentile £16.30 £20.00 £15.50
Median hourly rate £36.50 £44.32 £22.50
Median % change year-on-year -17.64% +96.98% +2.27%
75th Percentile £61.30 £65.00 £48.75
90th Percentile £72.86 £77.00 £63.00
UK median hourly rate £36.50 £45.00 £23.91
% change year-on-year -18.89% +88.21% +6.27%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing IT Support in England.

Daily rate trend for IT Support in England

IT Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing IT Support in England over the 6 months to 6 May 2024.

Daily rate histogram for IT Support in England

IT Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing IT Support in England.

Hourly rate trend for IT Support in England

IT Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing IT Support in England over the 6 months to 6 May 2024.

Hourly rate histogram for IT Support in England

IT Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +58 138 £211 -3.98% 89
North of England +28 99 £190 -5.00% 107
South East -11 87 £198 -1.13% 120
North West +24 51 £188 -21.88% 51
South West +1 37 £201 +20.15% 60
Yorkshire +25 35 £215 +13.16% 43
Midlands -3 33 £150 -15.49% 111
East of England -6 23 £194 +1.97% 55
East Midlands +5 19 £150 -45.36% 65
North East +17 13 £175 -21.35% 14
West Midlands -2 13 £213 +32.81% 46
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 6 May 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring IT Support in the job title.

1 247 (59.23%) Windows
2 180 (43.17%) Microsoft 365
3 178 (42.69%) Microsoft
4 170 (40.77%) Active Directory
5 153 (36.69%) Social Skills
6 118 (28.30%) Customer Service
7 99 (23.74%) Problem-Solving
8 97 (23.26%) Windows 10
9 84 (20.14%) Microsoft Office
10 55 (13.19%) SCCM
11 53 (12.71%) Microsoft Exchange
12 52 (12.47%) ITIL
13 49 (11.75%) Azure
14 48 (11.51%) Microsoft Intune
15 46 (11.03%) Windows Server
16 43 (10.31%) Finance
17 42 (10.07%) SharePoint
18 37 (8.87%) Security Cleared
19 34 (8.15%) VPN
20 33 (7.91%) Video Conferencing
20 33 (7.91%) Apple iOS
20 33 (7.91%) ServiceNow
21 31 (7.43%) Firewall
22 28 (6.71%) Apple
22 28 (6.71%) SLA
22 28 (6.71%) Analytical Skills
23 27 (6.47%) LAN
23 27 (6.47%) Wireless
24 26 (6.24%) SC Cleared
24 26 (6.24%) Asset Management

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (12.71%) Microsoft Exchange
2 42 (10.07%) SharePoint
3 12 (2.88%) Skype for Business
4 7 (1.68%) CMS
5 3 (0.72%) Confluence
5 3 (0.72%) IIS
6 2 (0.48%) Apache
6 2 (0.48%) IBM Domino
6 2 (0.48%) Tomcat
7 1 (0.24%) Exchange Server 2007
7 1 (0.24%) Exchange Server 2013
7 1 (0.24%) JBoss
7 1 (0.24%) nginx
Applications
1 84 (20.14%) Microsoft Office
2 19 (4.56%) Microsoft Excel
3 8 (1.92%) Microsoft PowerPoint
4 4 (0.96%) Microsoft Project
5 3 (0.72%) Spreadsheet
6 2 (0.48%) Acrobat
6 2 (0.48%) Adobe Creative Suite
6 2 (0.48%) MS Visio
Business Applications
1 3 (0.72%) Orchestrade
2 1 (0.24%) ION MarketView
2 1 (0.24%) Temenos T24
Cloud Services
1 180 (43.17%) Microsoft 365
2 49 (11.75%) Azure
3 19 (4.56%) Entra ID
4 14 (3.36%) AWS
5 11 (2.64%) OneDrive
6 8 (1.92%) Power Platform
7 7 (1.68%) Google Workspace
8 6 (1.44%) WhatsApp
9 5 (1.20%) Asana
9 5 (1.20%) Slack
10 3 (0.72%) Mimecast
11 2 (0.48%) Azure ExpressRoute
11 2 (0.48%) IaaS
11 2 (0.48%) Nutanix
11 2 (0.48%) Rubrik
11 2 (0.48%) SaaS
12 1 (0.24%) Adobe Creative Cloud
12 1 (0.24%) Dynamics 365
12 1 (0.24%) Power Automate
12 1 (0.24%) PowerApps
Communications & Networking
1 34 (8.15%) VPN
2 31 (7.43%) Firewall
3 27 (6.47%) LAN
3 27 (6.47%) Wireless
4 24 (5.76%) DNS
5 23 (5.52%) DHCP
6 21 (5.04%) Wi-Fi
7 20 (4.80%) TCP/IP
8 17 (4.08%) WAN
9 12 (2.88%) Skype
10 11 (2.64%) Internet
11 10 (2.40%) VLAN
12 9 (2.16%) Cisco IOS
13 7 (1.68%) Network Security
13 7 (1.68%) SAN
14 4 (0.96%) Remote Desktop
15 2 (0.48%) DKIM
15 2 (0.48%) NAS
15 2 (0.48%) SD-WAN
15 2 (0.48%) Telepresence
Database & Business Intelligence
1 6 (1.44%) Power BI
2 3 (0.72%) Relational Database
3 1 (0.24%) RDBMS
3 1 (0.24%) SQL Server
Development Applications
1 9 (2.16%) JIRA
2 1 (0.24%) MSI
General
1 153 (36.69%) Social Skills
2 43 (10.31%) Finance
3 28 (6.71%) Analytical Skills
4 20 (4.80%) Public Sector
5 19 (4.56%) Manufacturing
6 17 (4.08%) Retail
7 13 (3.12%) Telecoms
8 10 (2.40%) Law
9 8 (1.92%) Marketing
10 7 (1.68%) Banking
11 6 (1.44%) Electronics
11 6 (1.44%) Organisational Skills
12 5 (1.20%) French Language
13 4 (0.96%) Aviation
13 4 (0.96%) Billing
13 4 (0.96%) Front Office
13 4 (0.96%) Presentation Skills
14 3 (0.72%) Financial Institution
14 3 (0.72%) Inclusion and Diversity
14 3 (0.72%) Legal
Libraries, Frameworks & Software Standards
1 3 (0.72%) Middleware
1 3 (0.72%) Software Packaging
2 2 (0.48%) FIX Protocol
3 1 (0.24%) IBM Integration Bus
3 1 (0.24%) LDAP
Miscellaneous
1 33 (7.91%) Video Conferencing
2 21 (5.04%) Onboarding
3 20 (4.80%) iPhone
4 16 (3.84%) Driving Licence
5 11 (2.64%) Self-Motivation
6 10 (2.40%) NHS
7 9 (2.16%) Data Centre
7 9 (2.16%) EPoS
7 9 (2.16%) Virtual Team
8 7 (1.68%) Digital Signage
8 7 (1.68%) Management Information System
8 7 (1.68%) Smartphone
9 6 (1.44%) CMDB
10 5 (1.20%) Foreign Exchange (FX)
11 4 (0.96%) Data Protection Act
11 4 (0.96%) iPad
12 3 (0.72%) Analytical Mindset
12 3 (0.72%) Blackberry
12 3 (0.72%) BYOD
12 3 (0.72%) Life Science
Operating Systems
1 247 (59.23%) Windows
2 97 (23.26%) Windows 10
3 46 (11.03%) Windows Server
4 33 (7.91%) Apple iOS
5 25 (6.00%) Android
5 25 (6.00%) Windows 7
6 17 (4.08%) Linux
7 13 (3.12%) Unix
8 11 (2.64%) Mac OS
9 7 (1.68%) Mac OS X
9 7 (1.68%) Windows Server 2012
10 3 (0.72%) VMS
10 3 (0.72%) Windows Server 2016
11 2 (0.48%) Windows Server 2019
12 1 (0.24%) Red Hat Enterprise Linux
12 1 (0.24%) Ubuntu
Processes & Methodologies
1 118 (28.30%) Customer Service
2 99 (23.74%) Problem-Solving
3 52 (12.47%) ITIL
4 26 (6.24%) Asset Management
5 23 (5.52%) Mobile Device Management
6 19 (4.56%) Problem Management
6 19 (4.56%) Service Delivery
7 18 (4.32%) Data Protection
8 16 (3.84%) Time Management
9 15 (3.60%) Continuous Improvement
9 15 (3.60%) Incident Management
10 14 (3.36%) CRM
10 14 (3.36%) ITSM
11 12 (2.88%) Analytics
11 12 (2.88%) Service Management
11 12 (2.88%) User Experience
12 11 (2.64%) Business Intelligence
12 11 (2.64%) Data Analysis
12 11 (2.64%) Decision-Making
13 9 (2.16%) Knowledge Management
Programming Languages
1 13 (3.12%) SQL
2 9 (2.16%) PowerShell
3 3 (0.72%) Python
4 1 (0.24%) Java
4 1 (0.24%) Shell Script
4 1 (0.24%) VBA
4 1 (0.24%) VBScript
Qualifications
1 37 (8.87%) Security Cleared
2 26 (6.24%) SC Cleared
3 20 (4.80%) Degree
4 19 (4.56%) DBS Check
5 15 (3.60%) Microsoft Certification
6 12 (2.88%) ITIL Foundation Certificate
7 11 (2.64%) A+ Certification
8 8 (1.92%) DV Cleared
9 7 (1.68%) MCP
10 4 (0.96%) MCSE
11 3 (0.72%) CCNA
11 3 (0.72%) Cisco Certification
11 3 (0.72%) ITIL Certification
11 3 (0.72%) MCDST
12 2 (0.48%) CTC Cleared
12 2 (0.48%) MCITP
12 2 (0.48%) VMware Certified Professional (VCP)
13 1 (0.24%) Computer Science Degree
13 1 (0.24%) HNC
Quality Assurance & Compliance
1 28 (6.71%) SLA
2 9 (2.16%) Disclosure Scotland
3 3 (0.72%) GAMP
3 3 (0.72%) GxP
4 2 (0.48%) Accessibility
4 2 (0.48%) Cyber Essentials
4 2 (0.48%) Data Quality
5 1 (0.24%) ISO/IEC 27001
System Software
1 170 (40.77%) Active Directory
2 18 (4.32%) VMware Infrastructure
3 12 (2.88%) Hyper-V
4 3 (0.72%) BitLocker
4 3 (0.72%) Virtual Servers
5 2 (0.48%) Microsoft App-V
5 2 (0.48%) Virtual Machines
6 1 (0.24%) Firmware
6 1 (0.24%) NFS
6 1 (0.24%) Terminal Server
6 1 (0.24%) VMware Server
6 1 (0.24%) VMware Workstation
Systems Management
1 55 (13.19%) SCCM
2 48 (11.51%) Microsoft Intune
3 8 (1.92%) SCOM
3 8 (1.92%) SCVMM
4 4 (0.96%) Jamf Pro
5 3 (0.72%) NetBackup
5 3 (0.72%) WSUS
6 2 (0.48%) Active Directory Federation Services
6 2 (0.48%) AirWatch
6 2 (0.48%) FortiGate
6 2 (0.48%) Grafana
6 2 (0.48%) VxRail
7 1 (0.24%) PaperCut
7 1 (0.24%) SCOrch
7 1 (0.24%) Simpana
7 1 (0.24%) Single Sign-On
7 1 (0.24%) Systems Management Server (SMS)
Vendors
1 178 (42.69%) Microsoft
2 33 (7.91%) ServiceNow
3 28 (6.71%) Apple
4 25 (6.00%) Citrix
5 22 (5.28%) VMware
6 21 (5.04%) Cisco
7 12 (2.88%) MobileIron
8 10 (2.40%) Google
8 10 (2.40%) SAP
9 7 (1.68%) Mitel
10 6 (1.44%) Veeam
11 5 (1.20%) Adobe
11 5 (1.20%) Dell
11 5 (1.20%) HP
11 5 (1.20%) Palo Alto
11 5 (1.20%) Progress
11 5 (1.20%) Zscaler
12 4 (0.96%) Bloomberg
13 3 (0.72%) Avaya
13 3 (0.72%) EMC