Technical Support Contracts in England

Technical Support
UK > England

The median Technical Support daily rate in England is £205 according to job vacancies posted during the 6 months to 12 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 382 567 622
Rank change year-on-year +185 +55 -90
Contract jobs requiring a Technical Support 161 84 164
As % of all contract jobs advertised in England 0.44% 0.17% 0.23%
As % of the Job Titles category 0.47% 0.18% 0.24%
Number of daily rates quoted 90 55 97
10th Percentile £143 £156 £163
25th Percentile £150 £173 £210
Median daily rate (50th Percentile) £205 £215 £293
Median % change year-on-year -4.65% -26.50% +6.36%
75th Percentile £250 £375 £400
90th Percentile £350 £581 £680
UK median daily rate £205 £211 £275
% change year-on-year -2.96% -23.18% -5.17%
Number of hourly rates quoted 21 9 13
10th Percentile £12.34 £14.85 £12.75
25th Percentile £12.50 £15.81 £14.00
Median hourly rate £19.05 £21.22 £18.76
Median % change year-on-year -10.23% +13.11% +50.08%
75th Percentile £23.75 £26.00 £23.50
90th Percentile - £33.26 £46.78
UK median hourly rate £17.45 £21.22 £18.76
% change year-on-year -17.77% +13.11% +48.65%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,086 46,552 67,167
% of contract IT jobs with a recognized job title 92.70% 94.63% 95.47%
Number of daily rates quoted 22,604 33,063 47,842
10th Percentile £281 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £645 £663 £644
90th Percentile £750 £760 £743
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,443 1,372 1,853
10th Percentile £12.87 £14.50 £12.50
25th Percentile £16.30 £20.00 £15.63
Median hourly rate £37.50 £44.06 £23.00
Median % change year-on-year -14.88% +91.54% +3.00%
75th Percentile £61.30 £65.00 £48.76
90th Percentile £73.75 £77.00 £64.55
UK median hourly rate £37.50 £45.00 £23.91
% change year-on-year -16.67% +88.21% +5.89%

Technical Support
Job Vacancy Trend in England

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support in England

Technical Support
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Technical Support in England.

Daily rate trend for Technical Support in England

Technical Support
Daily Rate Histogram in England

Daily rate distribution for jobs citing Technical Support in England over the 6 months to 12 May 2024.

Daily rate histogram for Technical Support in England

Technical Support
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Technical Support in England.

Hourly rate trend for Technical Support in England

Technical Support
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Technical Support in England over the 6 months to 12 May 2024.

Hourly rate histogram for Technical Support in England

Technical Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the England region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +94 40 £222 -26.61% 32
South West +44 38 £165 -52.86% 21
Midlands +55 27 £225 +50.00% 32
South East +35 26 £150 -37.50% 44
East of England +25 22 £330 -9.59% 31
West Midlands +35 20 £225 +50.00% 21
East Midlands - 7 - - 11
North of England +10 4 £265 +51.43% 61
Yorkshire +18 2 £345 +137.11% 10
North West +11 2 £230 +31.43% 43
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 May 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Technical Support in the job title.

1 62 (38.51%) Windows
2 57 (35.40%) Social Skills
3 52 (32.30%) ITIL
4 40 (24.84%) Customer Service
5 39 (24.22%) Microsoft 365
6 38 (23.60%) Active Directory
6 38 (23.60%) Problem-Solving
7 37 (22.98%) Security Cleared
8 28 (17.39%) Microsoft
8 28 (17.39%) SCCM
9 25 (15.53%) Degree
9 25 (15.53%) SLA
10 24 (14.91%) Microsoft Office
11 22 (13.66%) SC Cleared
12 21 (13.04%) Analytical Skills
13 20 (12.42%) Continuous Improvement
13 20 (12.42%) Windows 10
14 17 (10.56%) Telecoms
15 16 (9.94%) Line Management
15 16 (9.94%) Public Sector
16 15 (9.32%) Mac OS
16 15 (9.32%) Azure
16 15 (9.32%) LAN
16 15 (9.32%) TCP/IP
17 14 (8.70%) WAN
17 14 (8.70%) Coaching
17 14 (8.70%) BPSS Clearance
18 13 (8.07%) Service Delivery
19 12 (7.45%) Retail
19 12 (7.45%) Microsoft Exchange

Technical Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.45%) Microsoft Exchange
2 5 (3.11%) Moodle
2 5 (3.11%) WordPress
3 4 (2.48%) Apache
3 4 (2.48%) IIS
3 4 (2.48%) Tomcat
4 3 (1.86%) Blackberry Enterprise Server
5 2 (1.24%) Exchange Server 2003
5 2 (1.24%) Exchange Server 2007
5 2 (1.24%) Exchange Server 2010
5 2 (1.24%) Exchange Server 5.5
5 2 (1.24%) SharePoint
5 2 (1.24%) Skype for Business
Applications
1 24 (14.91%) Microsoft Office
2 9 (5.59%) Microsoft Excel
3 6 (3.73%) MS Visio
4 5 (3.11%) Microsoft PowerPoint
Business Applications
1 1 (0.62%) FLEXCUBE
1 1 (0.62%) Unit4 Business World
Cloud Services
1 39 (24.22%) Microsoft 365
2 15 (9.32%) Azure
3 12 (7.45%) SuccessFactors
4 3 (1.86%) Cloud Computing
5 2 (1.24%) Azure DevOps
6 1 (0.62%) Azure Cognitive Services
6 1 (0.62%) ChatGPT
6 1 (0.62%) Entra ID
6 1 (0.62%) OCI
6 1 (0.62%) OneDrive
6 1 (0.62%) Power Automate
6 1 (0.62%) Power Platform
6 1 (0.62%) SaaS
6 1 (0.62%) WhatsApp
Communications & Networking
1 15 (9.32%) LAN
1 15 (9.32%) TCP/IP
2 14 (8.70%) WAN
3 8 (4.97%) Internet
4 7 (4.35%) Remote Desktop
5 5 (3.11%) DHCP
5 5 (3.11%) Firewall
5 5 (3.11%) HTTP
6 4 (2.48%) DNS
6 4 (2.48%) H.323
7 3 (1.86%) FTP
7 3 (1.86%) VPN
7 3 (1.86%) Wireless
8 2 (1.24%) Cisco IOS
8 2 (1.24%) Skype
8 2 (1.24%) Structured Cabling
9 1 (0.62%) SAN
9 1 (0.62%) VoIP
Database & Business Intelligence
1 1 (0.62%) Oracle Reports
1 1 (0.62%) Power BI
1 1 (0.62%) Spatial Data
Development Applications
1 2 (1.24%) JIRA
General
1 57 (35.40%) Social Skills
2 21 (13.04%) Analytical Skills
3 17 (10.56%) Telecoms
4 16 (9.94%) Public Sector
5 12 (7.45%) Retail
6 11 (6.83%) Finance
7 9 (5.59%) Legal
7 9 (5.59%) Marketing
8 6 (3.73%) Back Office
8 6 (3.73%) Organisational Skills
8 6 (3.73%) Police
9 5 (3.11%) Banking
9 5 (3.11%) Electronics
9 5 (3.11%) Manufacturing
10 3 (1.86%) Multimedia
11 2 (1.24%) Front Office
12 1 (0.62%) Automotive
12 1 (0.62%) German Language
12 1 (0.62%) Law
12 1 (0.62%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (1.24%) FIX Protocol
1 2 (1.24%) RESTful
2 1 (0.62%) CSS
2 1 (0.62%) HTML
2 1 (0.62%) Hugging Face
2 1 (0.62%) LangChain
2 1 (0.62%) Node.js
2 1 (0.62%) OAuth
2 1 (0.62%) OAuth2
2 1 (0.62%) OpenID
2 1 (0.62%) PyTorch
2 1 (0.62%) REST
2 1 (0.62%) SAML
Miscellaneous
1 8 (4.97%) Self-Motivation
2 6 (3.73%) Management Information System
3 5 (3.11%) Learning Management System
3 5 (3.11%) Onboarding
4 4 (2.48%) AS400
4 4 (2.48%) IVR
5 3 (1.86%) Blog
5 3 (1.86%) EMV
5 3 (1.86%) Replication
5 3 (1.86%) Smartphone
6 2 (1.24%) Blackberry
6 2 (1.24%) Driving Licence
6 2 (1.24%) IoT
6 2 (1.24%) Renewable Energy
6 2 (1.24%) Team-Oriented Environment
6 2 (1.24%) Video Conferencing
7 1 (0.62%) CMDB
7 1 (0.62%) Data Centre
7 1 (0.62%) Data Protection Act
7 1 (0.62%) FMCG
Operating Systems
1 62 (38.51%) Windows
2 20 (12.42%) Windows 10
3 15 (9.32%) Mac OS
4 10 (6.21%) Windows Server
5 8 (4.97%) Android
6 6 (3.73%) Linux
7 4 (2.48%) Apple iOS
7 4 (2.48%) Red Hat Enterprise Linux
8 3 (1.86%) Windows 7
8 3 (1.86%) Windows Server 2012
9 2 (1.24%) Mac OS X
10 1 (0.62%) Windows Phone
Processes & Methodologies
1 52 (32.30%) ITIL
2 40 (24.84%) Customer Service
3 38 (23.60%) Problem-Solving
4 20 (12.42%) Continuous Improvement
5 16 (9.94%) Line Management
6 14 (8.70%) Coaching
7 13 (8.07%) Service Delivery
8 10 (6.21%) Knowledge Management
9 8 (4.97%) Mobile Device Management
9 8 (4.97%) Process Improvement
9 8 (4.97%) Project Management
9 8 (4.97%) Service Management
10 7 (4.35%) Asset Management
10 7 (4.35%) Change Management
10 7 (4.35%) Customer-Centricity
10 7 (4.35%) Problem Management
10 7 (4.35%) Root Cause Analysis
11 6 (3.73%) Batch Scheduling
11 6 (3.73%) Business Intelligence
11 6 (3.73%) Infrastructure Monitoring
Programming Languages
1 7 (4.35%) PowerShell
1 7 (4.35%) Python
1 7 (4.35%) SQL
2 3 (1.86%) JavaScript
2 3 (1.86%) Kusto Query Language
3 2 (1.24%) Java
4 1 (0.62%) C#
4 1 (0.62%) PHP
4 1 (0.62%) Ruby
Qualifications
1 37 (22.98%) Security Cleared
2 25 (15.53%) Degree
3 22 (13.66%) SC Cleared
4 14 (8.70%) BPSS Clearance
5 8 (4.97%) DV Cleared
6 4 (2.48%) Cisco Certification
6 4 (2.48%) ITIL Certification
7 2 (1.24%) A+ Certification
7 2 (1.24%) Azure Certification
7 2 (1.24%) CCENT
7 2 (1.24%) MCP
8 1 (0.62%) DBS Check
Quality Assurance & Compliance
1 25 (15.53%) SLA
2 6 (3.73%) ISO/IEC 27001
System Software
1 38 (23.60%) Active Directory
2 6 (3.73%) VMware Infrastructure
3 5 (3.11%) Virtual Servers
4 3 (1.86%) BitLocker
4 3 (1.86%) Virtual Machines
5 1 (0.62%) Docker
5 1 (0.62%) Hyper-V
Systems Management
1 28 (17.39%) SCCM
2 9 (5.59%) Microsoft Intune
3 2 (1.24%) AirWatch
3 2 (1.24%) Jamf Pro
3 2 (1.24%) Symantec Enterprise Vault
4 1 (0.62%) SmoothWall
4 1 (0.62%) vCenter Server
Vendors
1 28 (17.39%) Microsoft
2 12 (7.45%) SAP
3 11 (6.83%) ServiceNow
4 9 (5.59%) Cisco
5 7 (4.35%) BT
6 6 (3.73%) HP
6 6 (3.73%) VMware
7 4 (2.48%) Avaya
7 4 (2.48%) Red Hat
7 4 (2.48%) Verint
8 3 (1.86%) Apple
9 2 (1.24%) EMC
9 2 (1.24%) IronPort
9 2 (1.24%) Oracle
9 2 (1.24%) Snow
9 2 (1.24%) Symantec
10 1 (0.62%) Bomgar
10 1 (0.62%) Fujitsu
10 1 (0.62%) McAfee
10 1 (0.62%) NEC