The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 283 220 234
Rank change year-on-year
-63 +14
Contract jobs requiring a Service Desk Analyst 451 574 516
As % of all contract IT jobs located in the UK 0.81% 1.03% 0.94%
As % of the Job Titles category 0.85% 1.09% 1.00%
Number of daily rates quoted 176 176 216
Average daily rate £140 £140 £126
Average daily rate % change year-on-year
- +10.89%
90% offered a daily rate of more than £100 £90 £90
10% offered a daily rate of more than £241 £213 £204
UK excluding London average daily rate £130 £123 £113
% change year-on-year
+6.12% +8.88%
Number of hourly rates quoted 155 235 160
Average hourly rate £13.50 £13.00 £14.00
Average hourly rate % change year-on-year
+3.84% -7.14%
90% offered a hourly rate of more than £10.46 £10.00 £10.50
10% offered a hourly rate of more than £19.00 £17.50 £21.90
UK excluding London average hourly rate £13.50 £12.50 £13.67
% change year-on-year
+8.00% -8.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53034 52811 51540
As % of all contract IT jobs located in the UK 94.93% 94.73% 94.32%
Number of daily rates quoted 34546 32021 31371
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1532 2104 2098
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 April 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 April 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 427 £140 - 92
London -50 122 £175 +6.06% 31
South East -20 94 £150 +7.14% 11
East of England +1 57 £125 -3.84% 7
Yorkshire +5 40 £120 - 13
North West -9 37 £110 -8.33% 10
West Midlands -17 32 £150 +13.20% 6
Essex +21 29 - - 5
West Yorkshire +1 25 £110 -12.00% 10
Colchester - 25 - - 2
Leeds +4 23 £110 -12.00% 5
Manchester +3 23 £110 -18.51% 3
East Midlands -27 21 £105 +29.62% 6
South West +3 20 £123 +16.66% 7
Hampshire -8 20 £153 -39.00% 4
Surrey -6 19 £150 +25.00%
City of London +22 17 £204 +18.11% 2
Oxfordshire +5 15 £150 -20.00% 2
Wales +14 14 £138 -14.06%
South Wales +3 14 £138 -14.06%
Birmingham -1 14 £115 -39.47%
East Sussex +7 13 £275 +96.42% 1
Cardiff -8 12 £138 -
Cheshire -13 11 £236 +96.87% 4
Southampton - 11 £130 -
Buckinghamshire +17 9 £155 -21.31% 1
York +13 9 £140 +21.73% 1
North Yorkshire +10 9 £140 +21.73% 2
Milton Keynes +5 9 £155 -21.31% 1
West Sussex -12 9 £244 +103.12%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 565 (64.72%) Windows
2 496 (56.82%) Active Directory
3 349 (39.98%) Windows 7
4 347 (39.75%) MS Office
5 326 (37.34%) ITIL
6 314 (35.97%) Microsoft
7 188 (21.53%) MS Excel
8 166 (19.01%) Windows XP
9 165 (18.90%) Citrix
10 147 (16.84%) Finance
11 144 (16.49%) Blackberry
12 123 (14.09%) Incident Management
13 100 (11.45%) SLA
13 100 (11.45%) MS Exchange
14 96 (11.00%) Law
15 94 (10.77%) Service Management
16 83 (9.51%) Windows 8
17 70 (8.02%) Windows Server
18 63 (7.22%) Legal
19 62 (7.10%) Document Management
20 59 (6.76%) Windows Server 2008
21 50 (5.73%) ITSM
21 50 (5.73%) LAN
22 49 (5.61%) TCP/IP
23 48 (5.50%) Cisco
23 48 (5.50%) Security Cleared
24 47 (5.38%) Office 365
25 46 (5.27%) WAN
26 45 (5.15%) Microsoft Certification
27 44 (5.04%) ITIL Certification

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 100 (11.45%) MS Exchange
2 43 (4.93%) Blackberry Enterprise Server
3 38 (4.35%) IBM Notes
4 25 (2.86%) Exchange Server 2010
5 20 (2.29%) SharePoint
6 14 (1.60%) Exchange Server 2003
7 9 (1.03%) Exchange Server 2007
7 9 (1.03%) SharePoint 2010
8 7 (0.80%) Exchange Server 2013
9 4 (0.46%) IBM Domino
9 4 (0.46%) Skype for Business
10 2 (0.23%) IIS
10 2 (0.23%) SharePoint 2013
11 1 (0.11%) CMS
11 1 (0.11%) Office Communications Server
11 1 (0.11%) Tomcat
Applications
1 347 (39.75%) MS Office
2 188 (21.53%) MS Excel
3 22 (2.52%) MS PowerPoint
4 14 (1.60%) Acrobat
5 6 (0.69%) MS Visio
6 3 (0.34%) Spreadsheet
7 1 (0.11%) AutoCAD
7 1 (0.11%) MS Project
7 1 (0.11%) Photoshop
Business Applications
1 6 (0.69%) Remedy ITSM
2 2 (0.23%) SAP Oil and Gas
3 1 (0.11%) Dynamics NAV
Cloud Services
1 47 (5.38%) Office 365
2 14 (1.60%) Mimecast
3 1 (0.11%) Amazon AWS
3 1 (0.11%) Google Apps
3 1 (0.11%) IaaS
3 1 (0.11%) Microsoft Azure
3 1 (0.11%) OneDrive
3 1 (0.11%) SaaS
Communications & Networking
1 50 (5.73%) LAN
2 49 (5.61%) TCP/IP
3 46 (5.27%) WAN
4 40 (4.58%) VPN
5 34 (3.89%) Internet
6 25 (2.86%) Remote Desktop
7 20 (2.29%) Wireless
8 16 (1.83%) DNS
9 12 (1.37%) DHCP
10 9 (1.03%) VoIP
11 8 (0.92%) Intranet
12 5 (0.57%) ATM
12 5 (0.57%) Firewall
13 4 (0.46%) IP Telephony
13 4 (0.46%) Skype
14 3 (0.34%) Ethernet
14 3 (0.34%) Extranet
15 2 (0.23%) ADSL
15 2 (0.23%) Telnet
15 2 (0.23%) Wi-Fi
Database & Business Intelligence
1 4 (0.46%) SQL Server
2 2 (0.23%) SQL Server 2005
2 2 (0.23%) SQL Server 2008
3 1 (0.11%) Amazon RDS
3 1 (0.11%) BusinessObjects
3 1 (0.11%) Crystal Reports
3 1 (0.11%) Relational Database
Development Applications
1 3 (0.34%) JIRA
1 3 (0.34%) Yeoman
General
1 147 (16.84%) Finance
2 96 (11.00%) Law
3 63 (7.22%) Legal
4 27 (3.09%) Banking
5 23 (2.63%) Telecoms
6 16 (1.83%) German Language
7 14 (1.60%) Retail
8 11 (1.26%) Italian Language
9 9 (1.03%) Japanese Language
10 8 (0.92%) French Language
10 8 (0.92%) Local Government
10 8 (0.92%) Manufacturing
11 7 (0.80%) Back Office
11 7 (0.80%) Dutch Language
11 7 (0.80%) International Banking
12 6 (0.69%) Spanish Language
13 5 (0.57%) Publishing
14 4 (0.46%) Aerospace
14 4 (0.46%) Russian Language
15 3 (0.34%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.23%) Software Packaging
2 1 (0.11%) .NET
2 1 (0.11%) HTML
2 1 (0.11%) Middleware
2 1 (0.11%) SAP PI
2 1 (0.11%) XML
Miscellaneous
1 144 (16.49%) Blackberry
2 39 (4.47%) Analytical Skills
3 35 (4.01%) NHS
4 24 (2.75%) iPhone
5 21 (2.41%) iPad
6 15 (1.72%) AS400
7 13 (1.49%) Management Information System
7 13 (1.49%) Video Conferencing
8 11 (1.26%) Driving Licence
9 9 (1.03%) Mathematics
10 8 (0.92%) Mobile Computing
10 8 (0.92%) Statistics
11 5 (0.57%) Client/Server
12 4 (0.46%) CMDB
12 4 (0.46%) Enterprise Software
12 4 (0.46%) Fat Client
12 4 (0.46%) Thin Client
13 3 (0.34%) Data Centre
13 3 (0.34%) PMI
13 3 (0.34%) Reinsurance
Operating Systems
1 565 (64.72%) Windows
2 349 (39.98%) Windows 7
3 166 (19.01%) Windows XP
4 83 (9.51%) Windows 8
5 70 (8.02%) Windows Server
6 59 (6.76%) Windows Server 2008
7 41 (4.70%) Windows Server 2003
8 27 (3.09%) Windows Server 2012
9 26 (2.98%) Android
10 14 (1.60%) Apple iOS
10 14 (1.60%) Windows 10
11 13 (1.49%) Windows 2000
12 9 (1.03%) Linux
12 9 (1.03%) Unix
13 7 (0.80%) Mac OS X
14 6 (0.69%) Windows Vista
15 2 (0.23%) NetWare
15 2 (0.23%) Windows NT
16 1 (0.11%) Solaris
16 1 (0.11%) Windows Phone
Processes & Methodologies
1 326 (37.34%) ITIL
2 123 (14.09%) Incident Management
3 94 (10.77%) Service Management
4 62 (7.10%) Document Management
5 50 (5.73%) ITSM
6 32 (3.67%) Problem Management
7 27 (3.09%) Service Delivery
8 26 (2.98%) Change Management
9 25 (2.86%) Time Management
10 23 (2.63%) Coaching
11 21 (2.41%) Mentoring
12 20 (2.29%) ITIL V3
13 15 (1.72%) Change Control
14 10 (1.15%) CRM
14 10 (1.15%) Migration
14 10 (1.15%) Release Management
15 9 (1.03%) Continuous Improvement
15 9 (1.03%) Project Management
16 8 (0.92%) Root Cause Analysis
17 6 (0.69%) High Availability
Programming Languages
1 19 (2.18%) C
2 11 (1.26%) SQL
3 4 (0.46%) PowerShell
4 2 (0.23%) JavaScript
5 1 (0.11%) Java
5 1 (0.11%) VB
5 1 (0.11%) VBA
5 1 (0.11%) VBScript
Qualifications
1 48 (5.50%) Security Cleared
2 45 (5.15%) Microsoft Certification
3 44 (5.04%) ITIL Certification
4 42 (4.81%) MCP
5 27 (3.09%) Degree
6 25 (2.86%) SC Cleared
7 21 (2.41%) ITIL Foundation Certificate
8 16 (1.83%) MCSA
9 15 (1.72%) MCSE
10 13 (1.49%) Cisco Certification
11 11 (1.26%) MCDST
12 9 (1.03%) CCNA
12 9 (1.03%) MOS
13 5 (0.57%) A+ Certification
14 4 (0.46%) MCITP
15 3 (0.34%) DBS Check
15 3 (0.34%) DV Cleared
15 3 (0.34%) HND
15 3 (0.34%) PMI Certification
16 2 (0.23%) BPSS Clearance
Quality Assurance & Compliance
1 100 (11.45%) SLA
2 3 (0.34%) Disclosure Scotland
3 2 (0.23%) Sarbanes-Oxley
4 1 (0.11%) COBIT
4 1 (0.11%) ISO 9001
4 1 (0.11%) QA
System Software
1 496 (56.82%) Active Directory
2 22 (2.52%) VMware Infrastructure
3 8 (0.92%) XenApp
4 6 (0.69%) Hyper-V
4 6 (0.69%) Terminal Services
5 5 (0.57%) Terminal Server
6 4 (0.46%) Citrix Presentation Server
7 3 (0.34%) BitLocker
8 2 (0.23%) vSphere
8 2 (0.23%) XenDesktop
9 1 (0.11%) ProxySG
9 1 (0.11%) VMware ESX
9 1 (0.11%) Xen
Systems Management
1 31 (3.55%) SCCM
2 18 (2.06%) DameWare
3 13 (1.49%) Backup Exec
4 9 (1.03%) HP SIM
4 9 (1.03%) Symantec Endpoint Protection
5 5 (0.57%) BMC Marimba
6 4 (0.46%) OpenView
7 3 (0.34%) OVSD
8 2 (0.23%) ServiceCenter
8 2 (0.23%) Systems Management Server (SMS)
8 2 (0.23%) Unicenter
9 1 (0.11%) Foglight
9 1 (0.11%) Nagios
9 1 (0.11%) Norton AntiVirus
9 1 (0.11%) SCSM
9 1 (0.11%) WSUS
Vendors
1 314 (35.97%) Microsoft
2 165 (18.90%) Citrix
3 48 (5.50%) Cisco
4 38 (4.35%) Lotus
5 33 (3.78%) Remedy
6 32 (3.67%) VMware
7 30 (3.44%) HP
7 30 (3.44%) iManage
8 24 (2.75%) Apple
9 20 (2.29%) LANDesk
10 16 (1.83%) Adobe
11 15 (1.72%) Symantec
12 13 (1.49%) Avaya
12 13 (1.49%) PeopleSoft
13 12 (1.37%) BMC
14 11 (1.26%) IBM
15 10 (1.15%) Google
15 10 (1.15%) ServiceNow
16 9 (1.03%) Becrypt
17 5 (0.57%) ThinPrint
Sheffield, South Yorkshire
Venn Group
Rate: £9 - £12 Per Hour
Posted: 1 hour ago
London
Connectus
Rate: £10.86 - £15.48 per hour
Posted: 1 hour ago
Derby, Derbyshire
Lorien Resourcing
Rate: £7.39 - £9.89 per hour
Posted: 6 hours ago
London
Venturi
Rate: £18.00 - £24.00 per annum
Posted: 8 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: 8 hours ago
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 - £15.00 per hour
Posted: 22 hours ago
Bradford, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £10.75 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £15 per hour
Posted: Yesterday
North London
Lawrence Harvey Enterprise
Rate: £10 - £15 per hour
Posted: 2 days ago
Hampshire
Computer People
Rate: £12.50 per hour + TEMP TO PERM
Posted: 2 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £8.61 - £9.41 per annum
Posted: 2 days ago
London
Lawrence Harvey
Rate: £10 - £13 per hour
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Manchester, Lancashire
Harvey Nash plc
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: 3 days ago
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Lorien Resourcing
Rate: £7.39 - £9.00 per hour
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Bracknell, Berkshire
Lorien Resourcing
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 3 days ago
Derby, Derbyshire
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Rate: £8.61 - £9.41 per annum
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Rate: £15 - 18 per hour
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 3 days ago
London
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Rate: £150 - 200 per day
Posted: 3 days ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £11.30 - £13.68 per hour
Posted: 4 days ago
Essex
LA International
Rate: £13.33 per hour
Posted: 4 days ago
Essex
LA International
Rate: £100 per day
Posted: 4 days ago
Croydon, Surrey
LV
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Posted: 10 days ago
Exeter
Hays Specialist Recruitment Ltd
Rate: £9.64 - £11.58 per hour
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Coventry
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