Service Desk Analyst Contracts

The table below looks at the demand for the Service Desk Analyst role in IT contracts across the UK compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 6 October 2008 with a comparison to the same period last year.

Service Desk Analyst
Location Aberdeen Aberdeenshire Andover Basingstoke Bath Bellshill Berkshire Birmingham Blackburn Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Cardiff Channel Islands Chelmsford Chertsey City of London Coventry Crawley Derby Derbyshire Docklands, London Dorking Dudley East Midlands East of England Eastleigh Edinburgh England Essex Gatwick Glasgow Gloucester Gloucestershire Hampshire Havant Hemel Hempstead Herefordshire Hertfordshire High Wycombe Kingswinford Lancashire Leeds Leicester Leicestershire Liverpool Livingston London Lutterworth Manchester Merseyside Milton Keynes Newcastle Newcastle Upon Tyne Norfolk North East North Lanarkshire North West North Yorkshire Northumberland Norwich Nottingham Nottinghamshire Portsmouth Preston Reading Redhill Reigate Romford Rugby Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Suffolk Surrey Swindon Telford Tyne and Wear UK Wales Warwick Warwickshire West Lothian West Midlands West Sussex West Yorkshire Wiltshire Wokingham Wolverhampton Worthing Yeovil Yorkshire	3 months to 6 Oct 2008	Same period last year
Rank	275	348
Rank change on same period last year	+73
Matching contract IT job ads	369	381
As % of all UK contract IT job ads sampled	0.515 %	0.383 %
As % of the category below	0.581 %	0.419 %
Daily rates quoted	59	32
Average minimum daily rate	£153	£136
Average daily rate	£161	£138
% change on same period last year	+16.90 %
Average maximum daily rate	£169	£140
UK excluding London average daily rate	£103	£117
% change on same period last year	-11.33 %
Hourly rates quoted	160	153
Average minimum hourly rate	£14.37	£12.78
Average hourly rate	£15.09	£13.38
% change on same period last year	+12.80 %
Average maximum hourly rate	£15.82	£13.97
UK excluding London average hourly rate	£13.33	£12.25
% change on same period last year	+8.79 %
Job Titles UK
Matching contract IT job ads	63500	91029
As % of all UK contract IT job ads sampled	88.71 %	91.46 %
Daily rates quoted	20586	27389
Average minimum daily rate	£373	£388
Average daily rate	£398	£413
% change on same period last year	-3.46 %
Average maximum daily rate	£424	£437
UK excluding London average daily rate	£353	£353
% change on same period last year	+0.09 %
Hourly rates quoted	5664	7945
Average minimum hourly rate	£22.67	£23.82
Average hourly rate	£24.20	£25.38
% change on same period last year	-4.62 %
Average maximum hourly rate	£25.74	£26.94
UK excluding London average hourly rate	£23.74	£25.24
% change on same period last year	-5.93 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Desk Analyst
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing Service Desk Analyst within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 October 2008.

Service Desk Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 October 2008.

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
England	+69	347	£166	+22.06 %
London	+68	160	£195	+16.37 %
South East	+48	71	£120	-5.31 %
City of London	+13	57	£216	+22.95 %
Buckinghamshire	+38	34	£111	-
Milton Keynes	+24	32	£111	-
East of England	+42	31	£90	+13.06 %
West Midlands	-14	25	-	-
Yorkshire	+12	17	£213	+32.81 %
Scotland	+12	16	£61	-63.03 %
Surrey	+29	16	£141	-
South West	+18	15	-	-
Essex	+13	13	£77	-3.87 %
East Midlands	+9	12	-	-
West Yorkshire	+5	12	£213	+32.81 %
Hampshire	+31	11	£120	-
North West	+13	10	-	-
Hertfordshire	+34	10	£104	-
Somerset	+7	9	-	-
Bath	-	8	-	-
Norfolk	+2	7	-	-
North East	-	7	-	-
Glasgow	+13	6	£61	-66.11 %
Leeds	-8	6	£213	+32.81 %
Nottinghamshire	+1	5	-	-
Berkshire	+28	5	-	-
Tyne and Wear	-	5	-	-
West Sussex	+12	5	-	-
Reigate	-	5	-	-
Cardiff	+4	4	£80	-

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 6 October 2008, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 420 (53.44 %) Windows 2 290 (36.90 %) MS Office 3 239 (30.41 %) ITIL 3 239 (30.41 %) Windows XP 4 194 (24.68 %) Microsoft 5 191 (24.30 %) Active Directory 6 160 (20.36 %) MS Excel 7 139 (17.68 %) Windows 2000 7 139 (17.68 %) Finance 8 104 (13.23 %) MS Exchange 8 104 (13.23 %) Lotus 9 98 (12.47 %) Lotus Notes 10 77 (9.796 %) Remedy 11 76 (9.669 %) Windows Server 2003 12 75 (9.542 %) Citrix

13 67 (8.524 %) Blackberry 14 66 (8.397 %) Incident Management 15 63 (8.015 %) Banking 16 62 (7.888 %) Microsoft Certification 17 55 (6.997 %) SLA 18 51 (6.489 %) Service Management 19 47 (5.980 %) Windows NT 19 47 (5.980 %) Novell 20 40 (5.089 %) Legal 21 39 (4.962 %) TCP/IP 22 37 (4.707 %) MCSE 22 37 (4.707 %) Security Cleared 23 34 (4.326 %) Law 23 34 (4.326 %) LAN 24 33 (4.198 %) MCP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 6 October 2008, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 14 (1.781 %) Application Packaging 2 1 (0.127 %) WebSphere	Application Platforms 1 104 (13.23 %) MS Exchange 2 98 (12.47 %) Lotus Notes 3 25 (3.181 %) Exchange Server 2003 4 7 (0.891 %) GroupWise 5 2 (0.254 %) Documentum 5 2 (0.254 %) WebLogic 5 2 (0.254 %) Exchange Server 2000 6 1 (0.127 %) IIS 6 1 (0.127 %) SharePoint 6 1 (0.127 %) CMS
Applications 1 290 (36.90 %) MS Office 2 160 (20.36 %) MS Excel 3 24 (3.053 %) MS PowerPoint 4 2 (0.254 %) Spreadsheet 4 2 (0.254 %) MS Visio 4 2 (0.254 %) Acrobat	Business Applications 1 9 (1.145 %) assyst 2 3 (0.382 %) Oracle EBS 3 2 (0.254 %) Remedy ITSM
Communications & Networking 1 39 (4.962 %) TCP/IP 2 34 (4.326 %) LAN 3 32 (4.071 %) Internet 4 25 (3.181 %) WAN 5 21 (2.672 %) VPN 6 16 (2.036 %) DNS 7 11 (1.399 %) SMTP 8 9 (1.145 %) Wireless 9 7 (0.891 %) Intranet 9 7 (0.891 %) DHCP 10 6 (0.763 %) VoIP 11 5 (0.636 %) Ethernet 12 4 (0.509 %) IP Telephony 12 4 (0.509 %) 3G 13 3 (0.382 %) GPRS 14 2 (0.254 %) SMS 14 2 (0.254 %) ADSL 14 2 (0.254 %) Broadband 14 2 (0.254 %) HTTP 14 2 (0.254 %) SNMP	Database & Business Intelligence 1 8 (1.018 %) Cognos Impromptu 1 8 (1.018 %) InterBase 2 5 (0.636 %) MS Access 3 4 (0.509 %) BusinessObjects 3 4 (0.509 %) MySQL 3 4 (0.509 %) SQL Server 4 3 (0.382 %) SQL Server 2000 5 2 (0.254 %) Crystal Reports 6 1 (0.127 %) Oracle 10g 6 1 (0.127 %) SQL Server 2005
General 1 139 (17.68 %) Finance 2 63 (8.015 %) Banking 3 40 (5.089 %) Legal 4 34 (4.326 %) Law 5 28 (3.562 %) Investment Banking 6 22 (2.799 %) Government 6 22 (2.799 %) Telecoms 7 16 (2.036 %) Insurance 8 10 (1.272 %) Education 8 10 (1.272 %) Financial Institution 9 8 (1.018 %) Pharmaceutical 10 6 (0.763 %) Back Office 10 6 (0.763 %) Automotive 10 6 (0.763 %) Health 11 5 (0.636 %) International Banking 12 4 (0.509 %) Retail 13 3 (0.382 %) Local Government 14 2 (0.254 %) Music 14 2 (0.254 %) Publishing 14 2 (0.254 %) Home Office	Miscellaneous 1 67 (8.524 %) Blackberry 2 19 (2.417 %) Italian Language 3 18 (2.290 %) Spanish Language 4 17 (2.163 %) French Language 5 11 (1.399 %) PDA 5 11 (1.399 %) Management Information System 6 10 (1.272 %) NHS 7 9 (1.145 %) Fixed Income 7 9 (1.145 %) Derivative 8 7 (0.891 %) Japanese Language 9 4 (0.509 %) AS400 9 4 (0.509 %) Client/Server 10 3 (0.382 %) CMDB 11 2 (0.254 %) Mainframe 11 2 (0.254 %) German Language 11 2 (0.254 %) Computer Science 12 1 (0.127 %) Cantonese Language 12 1 (0.127 %) Dutch Language 12 1 (0.127 %) Statistics 12 1 (0.127 %) Spread Betting
Operating Systems 1 420 (53.44 %) Windows 2 239 (30.41 %) Windows XP 3 139 (17.68 %) Windows 2000 4 76 (9.669 %) Windows Server 2003 5 47 (5.980 %) Windows NT 6 22 (2.799 %) UNIX 7 18 (2.290 %) Linux 8 17 (2.163 %) Windows Vista 8 17 (2.163 %) NetWare 9 10 (1.272 %) VMS 10 8 (1.018 %) Windows 2000 Server 11 4 (0.509 %) Solaris 12 3 (0.382 %) Red Hat Linux 12 3 (0.382 %) Windows Mobile 13 2 (0.254 %) HPUX 14 1 (0.127 %) Mac OS X 14 1 (0.127 %) MVS	Processes & Methodologies 1 239 (30.41 %) ITIL 2 66 (8.397 %) Incident Management 3 51 (6.489 %) Service Management 4 37 (4.707 %) Security Cleared 5 25 (3.181 %) Service Delivery 6 22 (2.799 %) SC Cleared 7 18 (2.290 %) Document Management 8 16 (2.036 %) ITSM 9 14 (1.781 %) Change Management 10 9 (1.145 %) Time Management 11 7 (0.891 %) Information Security 12 5 (0.636 %) Asset Management 12 5 (0.636 %) Business Intelligence 13 4 (0.509 %) Problem Management 13 4 (0.509 %) Fault Management 14 3 (0.382 %) Investment Management 14 3 (0.382 %) DV Cleared 15 2 (0.254 %) Knowledge Management 15 2 (0.254 %) Workflow 15 2 (0.254 %) Configuration Management
Programming Languages 1 9 (1.145 %) SQL 2 3 (0.382 %) C 2 3 (0.382 %) Java 3 2 (0.254 %) Perl 3 2 (0.254 %) VB	Qualifications 1 62 (7.888 %) Microsoft Certification 2 37 (4.707 %) MCSE 3 33 (4.198 %) ITIL Certification 3 33 (4.198 %) MCP 4 17 (2.163 %) Degree 5 10 (1.272 %) MCSA 6 8 (1.018 %) HND 7 7 (0.891 %) MCDST 8 6 (0.763 %) HNC 9 5 (0.636 %) CCNA 9 5 (0.636 %) Cisco Certification 10 4 (0.509 %) MOS 10 4 (0.509 %) RHCT
Quality Assurance & Compliance 1 55 (6.997 %) SLA 2 7 (0.891 %) ISO27001 3 2 (0.254 %) Sarbanes-Oxley 4 1 (0.127 %) ISO9000 4 1 (0.127 %) BS7799	System Software 1 191 (24.30 %) Active Directory 2 8 (1.018 %) Terminal Server 3 2 (0.254 %) MetaFrame 4 1 (0.127 %) Novell eDirectory
Systems Management 1 9 (1.145 %) OpenView 1 9 (1.145 %) Systems Management Server (SMS) 2 6 (0.763 %) OVSD 3 4 (0.509 %) OVOW 4 2 (0.254 %) DameWare 5 1 (0.127 %) OVIS 5 1 (0.127 %) ZENworks 5 1 (0.127 %) CiscoWorks 5 1 (0.127 %) Unicenter	Vendors 1 194 (24.68 %) Microsoft 2 104 (13.23 %) Lotus 3 77 (9.796 %) Remedy 4 75 (9.542 %) Citrix 5 47 (5.980 %) Novell 6 29 (3.690 %) SAP 7 25 (3.181 %) HP 8 23 (2.926 %) Interwoven 9 19 (2.417 %) Cisco 10 17 (2.163 %) Oracle 11 10 (1.272 %) Reuters 11 10 (1.272 %) Bloomberg 12 9 (1.145 %) BMC 13 8 (1.018 %) Hummingbird 14 7 (0.891 %) Dell 15 5 (0.636 %) Apple 16 4 (0.509 %) Business Objects 17 3 (0.382 %) Red Hat 17 3 (0.382 %) LANDesk 17 3 (0.382 %) Adobe