The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 281 214 237
Rank change year-on-year
-67 +23
Contract jobs requiring a Service Desk Analyst 460 568 515
As % of all contract IT jobs located in the UK 0.86% 1.05% 0.96%
As % of the Job Titles category 0.91% 1.11% 1.02%
Number of daily rates quoted 188 159 191
Median daily rate £135 £130 £125
Median daily rate % change year-on-year
+3.84% +4.00%
90% offered a daily rate of more than £100 £100 £98
10% offered a daily rate of more than £225 £199 £190
UK excluding London median daily rate £125 £120 £120
% change year-on-year
+4.16% -
Number of hourly rates quoted 153 250 192
Median hourly rate £14.00 £13.00 £14.04
Median hourly rate % change year-on-year
+7.69% -7.40%
90% offered a hourly rate of more than £10.24 £10.03 £9.99
10% offered a hourly rate of more than £19.00 £17.00 £20.00
UK excluding London median hourly rate £14.00 £12.50 £14.00
% change year-on-year
+12.00% -10.71%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50742 51291 50591
As % of all contract IT jobs located in the UK 94.77% 94.73% 94.43%
Number of daily rates quoted 33107 31579 31273
Median daily rate £425 £400 £395
Median daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £600 £570 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1472 2048 2133
Median hourly rate £18.00 £16.50 £17.00
Median hourly rate % change year-on-year
+9.09% -2.94%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £42.00 £40.00
UK excluding London median hourly rate £18.00 £16.00 £16.50
% change year-on-year
+12.50% -3.03%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 May 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 May 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 443 £135 +3.84% 67
London -34 116 £170 +6.25% 15
South East -10 98 £150 +11.11% 17
East of England +12 73 £125 +25.00% 5
Essex +26 42 £103 +13.88% 2
Yorkshire +8 38 £120 - 6
Colchester +1 35 - - 2
North West -12 35 £110 -22.80% 6
West Midlands -7 32 £138 +10.00% 5
East Midlands -7 26 £93 +14.19% 2
West Yorkshire +2 24 £120 -4.00% 5
Leeds -7 22 £120 -4.00% 1
South West +1 21 £125 +3.73% 10
Hampshire -6 20 £150 +12.67% 4
Manchester -5 19 £104 -35.15% 1
Surrey -6 19 £150 +15.38% 5
Oxfordshire +6 17 £150 +8.10% 1
Buckinghamshire +15 14 £200 +38.88% 2
City of London +15 14 £203 +22.72% 1
Birmingham 0 14 £115 -26.98% 1
Milton Keynes +7 12 £200 +38.88% 1
Leicestershire -17 11 £77 -4.93% 1
Southampton +14 10 £130 - 1
Hertfordshire +4 10 £121 -
Cheshire -12 10 £350 +218.18% 3
Ipswich +8 9 £130 +13.04% 1
Suffolk +4 9 £130 +13.04% 2
East Sussex -1 9 - -
Kent - 9 £130 -
South Yorkshire -9 8 £129 +7.29%

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 May 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 561 (64.26%) Windows
2 506 (57.96%) Active Directory
3 351 (40.21%) Windows 7
4 344 (39.40%) MS Office
5 316 (36.20%) Microsoft
6 312 (35.74%) ITIL
7 198 (22.68%) MS Excel
8 170 (19.47%) Citrix
9 168 (19.24%) Windows XP
10 155 (17.75%) Finance
11 144 (16.49%) Blackberry
12 135 (15.46%) Incident Management
13 104 (11.91%) MS Exchange
14 99 (11.34%) SLA
15 95 (10.88%) Service Management
16 94 (10.77%) Law
17 88 (10.08%) Windows 8
18 77 (8.82%) Windows Server
19 64 (7.33%) Document Management
20 62 (7.10%) Windows Server 2008
21 57 (6.53%) Legal
22 54 (6.19%) ITSM
23 52 (5.96%) Office 365
24 49 (5.61%) Cisco
24 49 (5.61%) TCP/IP
25 47 (5.38%) LAN
25 47 (5.38%) WAN
25 47 (5.38%) Microsoft Certification
26 46 (5.27%) Windows Server 2003
27 44 (5.04%) Blackberry Enterprise Server

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (11.91%) MS Exchange
2 44 (5.04%) Blackberry Enterprise Server
3 34 (3.89%) IBM Notes
4 29 (3.32%) Exchange Server 2010
4 29 (3.32%) SharePoint
5 15 (1.72%) Exchange Server 2003
6 12 (1.37%) Exchange Server 2007
7 9 (1.03%) SharePoint 2010
8 6 (0.69%) Exchange Server 2013
8 6 (0.69%) Skype for Business
9 5 (0.57%) IIS
10 4 (0.46%) IBM Domino
11 3 (0.34%) SharePoint 2013
12 1 (0.11%) CMS
12 1 (0.11%) K2 blackpearl
12 1 (0.11%) Office Communications Server
Applications
1 344 (39.40%) MS Office
2 198 (22.68%) MS Excel
3 19 (2.18%) MS PowerPoint
4 9 (1.03%) Acrobat
5 6 (0.69%) MS Visio
6 3 (0.34%) Spreadsheet
7 1 (0.11%) AutoCAD
7 1 (0.11%) MS Project
7 1 (0.11%) Photoshop
Business Applications
1 2 (0.23%) Remedy AR System
2 1 (0.11%) Dynamics NAV
2 1 (0.11%) Remedy ITSM
2 1 (0.11%) SAP Oil and Gas
Cloud Services
1 52 (5.96%) Office 365
2 12 (1.37%) Mimecast
3 2 (0.23%) Amazon AWS
3 2 (0.23%) Google Apps
3 2 (0.23%) IaaS
3 2 (0.23%) Microsoft Azure
3 2 (0.23%) OneDrive
4 1 (0.11%) SaaS
Communications & Networking
1 49 (5.61%) TCP/IP
2 47 (5.38%) LAN
2 47 (5.38%) WAN
3 39 (4.47%) VPN
4 32 (3.67%) Internet
5 22 (2.52%) Remote Desktop
6 19 (2.18%) DNS
6 19 (2.18%) Wireless
7 15 (1.72%) DHCP
8 13 (1.49%) Intranet
9 7 (0.80%) Firewall
9 7 (0.80%) VoIP
10 6 (0.69%) ATM
11 5 (0.57%) Broadband
11 5 (0.57%) Ethernet
11 5 (0.57%) Skype
11 5 (0.57%) Wi-Fi
12 4 (0.46%) ADSL
13 3 (0.34%) Extranet
13 3 (0.34%) IP Telephony
Database & Business Intelligence
1 4 (0.46%) SQL Server
1 4 (0.46%) SQL Server 2008
2 2 (0.23%) Amazon RDS
2 2 (0.23%) SQL Server 2005
Development Applications
1 3 (0.34%) JIRA
2 2 (0.23%) Yeoman
3 1 (0.11%) ClearQuest
General
1 155 (17.75%) Finance
2 94 (10.77%) Law
3 57 (6.53%) Legal
4 30 (3.44%) Banking
5 15 (1.72%) German Language
5 15 (1.72%) Retail
6 14 (1.60%) Telecoms
7 12 (1.37%) Italian Language
8 10 (1.15%) Back Office
9 9 (1.03%) French Language
10 8 (0.92%) International Banking
10 8 (0.92%) Local Government
11 7 (0.80%) Spanish Language
12 6 (0.69%) Dutch Language
12 6 (0.69%) Japanese Language
13 5 (0.57%) Manufacturing
14 4 (0.46%) Portuguese Language
14 4 (0.46%) Publishing
15 3 (0.34%) Pharmaceutical
15 3 (0.34%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (0.23%) Middleware
1 2 (0.23%) Software Packaging
2 1 (0.11%) .NET
2 1 (0.11%) HTML
2 1 (0.11%) SAP PI
Miscellaneous
1 144 (16.49%) Blackberry
2 41 (4.70%) Analytical Skills
3 30 (3.44%) NHS
4 24 (2.75%) iPad
5 23 (2.63%) iPhone
6 17 (1.95%) Management Information System
7 16 (1.83%) Driving Licence
8 13 (1.49%) AS400
9 9 (1.03%) Mathematics
9 9 (1.03%) Video Conferencing
10 8 (0.92%) Mobile Computing
10 8 (0.92%) Smartphone
10 8 (0.92%) Statistics
11 6 (0.69%) Client/Server
11 6 (0.69%) Fat Client
11 6 (0.69%) Thin Client
12 4 (0.46%) Data Centre
12 4 (0.46%) Enterprise Software
13 3 (0.34%) CMDB
13 3 (0.34%) PMI
Operating Systems
1 561 (64.26%) Windows
2 351 (40.21%) Windows 7
3 168 (19.24%) Windows XP
4 88 (10.08%) Windows 8
5 77 (8.82%) Windows Server
6 62 (7.10%) Windows Server 2008
7 46 (5.27%) Windows Server 2003
8 28 (3.21%) Windows Server 2012
9 19 (2.18%) Android
9 19 (2.18%) Windows 10
10 14 (1.60%) Apple iOS
11 13 (1.49%) Windows 2000
12 9 (1.03%) Unix
13 8 (0.92%) Linux
13 8 (0.92%) Mac OS X
14 5 (0.57%) Windows Vista
15 4 (0.46%) Windows NT
16 2 (0.23%) NetWare
16 2 (0.23%) Red Hat Enterprise Linux
17 1 (0.11%) Mac OS
Processes & Methodologies
1 312 (35.74%) ITIL
2 135 (15.46%) Incident Management
3 95 (10.88%) Service Management
4 64 (7.33%) Document Management
5 54 (6.19%) ITSM
6 36 (4.12%) Problem Management
7 28 (3.21%) Service Delivery
8 24 (2.75%) Time Management
9 21 (2.41%) Change Management
10 20 (2.29%) Coaching
11 19 (2.18%) ITIL V3
11 19 (2.18%) Mentoring
12 11 (1.26%) Root Cause Analysis
13 10 (1.15%) Change Control
13 10 (1.15%) Continuous Improvement
13 10 (1.15%) CRM
14 9 (1.03%) Migration
15 6 (0.69%) Fault Management
15 6 (0.69%) Project Management
15 6 (0.69%) Release Management
Programming Languages
1 15 (1.72%) C
2 9 (1.03%) SQL
3 3 (0.34%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 47 (5.38%) Microsoft Certification
2 44 (5.04%) MCP
3 43 (4.93%) Security Cleared
4 37 (4.24%) ITIL Certification
5 28 (3.21%) Degree
6 20 (2.29%) ITIL Foundation Certificate
7 18 (2.06%) MCSE
8 17 (1.95%) SC Cleared
9 15 (1.72%) MCSA
10 13 (1.49%) MCDST
11 12 (1.37%) Cisco Certification
12 9 (1.03%) CCNA
13 8 (0.92%) MOS
14 6 (0.69%) A+ Certification
15 5 (0.57%) MCITP
16 3 (0.34%) DV Cleared
16 3 (0.34%) HND
16 3 (0.34%) PMI Certification
17 2 (0.23%) BPSS Clearance
18 1 (0.11%) DBS Check
Quality Assurance & Compliance
1 99 (11.34%) SLA
2 2 (0.23%) Disclosure Scotland
2 2 (0.23%) Sarbanes-Oxley
3 1 (0.11%) COBIT
3 1 (0.11%) ISO 9001
3 1 (0.11%) QA
System Software
1 506 (57.96%) Active Directory
2 21 (2.41%) VMware Infrastructure
3 9 (1.03%) XenApp
4 7 (0.80%) Terminal Services
5 6 (0.69%) Terminal Server
6 5 (0.57%) Hyper-V
6 5 (0.57%) vSphere
7 4 (0.46%) Citrix Presentation Server
8 3 (0.34%) BitLocker
8 3 (0.34%) XenDesktop
9 2 (0.23%) UAG
10 1 (0.11%) ProxySG
10 1 (0.11%) VMware ESX
10 1 (0.11%) Xen
Systems Management
1 35 (4.01%) SCCM
2 13 (1.49%) Backup Exec
2 13 (1.49%) DameWare
3 9 (1.03%) HP SIM
3 9 (1.03%) Symantec Endpoint Protection
4 5 (0.57%) BMC Marimba
5 4 (0.46%) OpenView
6 2 (0.23%) ServiceCenter
6 2 (0.23%) Systems Management Server (SMS)
6 2 (0.23%) Unicenter
7 1 (0.11%) Foglight
7 1 (0.11%) Nagios
7 1 (0.11%) Norton AntiVirus
7 1 (0.11%) OVSD
7 1 (0.11%) SCSM
7 1 (0.11%) WSUS
Vendors
1 316 (36.20%) Microsoft
2 170 (19.47%) Citrix
3 49 (5.61%) Cisco
4 34 (3.89%) HP
4 34 (3.89%) Lotus
4 34 (3.89%) Remedy
5 31 (3.55%) VMware
6 27 (3.09%) LANDesk
7 26 (2.98%) Apple
7 26 (2.98%) iManage
8 21 (2.41%) ServiceNow
9 15 (1.72%) Google
9 15 (1.72%) Symantec
10 12 (1.37%) Adobe
10 12 (1.37%) Avaya
11 11 (1.26%) IBM
12 9 (1.03%) Becrypt
13 8 (0.92%) BMC
13 8 (0.92%) PeopleSoft
14 5 (0.57%) Sun
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