The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 225 235 256
Rank change year-on-year
+10 +21
Contract jobs requiring a Service Desk Analyst 507 427 400
As % of all contract IT jobs located in the UK 0.93% 0.84% 0.69%
As % of the Job Titles category 1.00% 0.91% 0.75%
Number of daily rates quoted 177 146 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £155 £130
Average daily rate % change year-on-year
-3.22% +19.23%
90% offered a daily rate of more than £100 £85 £99
10% offered a daily rate of more than £197 £204 £197
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 208 181 173
Average hourly rate £15.00 £14.00 £13.50
Average hourly rate % change year-on-year
+7.14% +3.70%
90% offered a hourly rate of more than £9.63 £10.50 £10.50
10% offered a hourly rate of more than £19.85 £21.50 £19.90
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50543 47172 53524
As % of all contract IT jobs located in the UK 92.40% 92.54% 92.51%
Number of daily rates quoted 30720 27585 29825
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £239
10% offered a daily rate of more than £550 £575 £560
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 2000 2142 2717
Average hourly rate £16.50 £18.00 £19.40
Average hourly rate % change year-on-year
-8.33% -7.20%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 July 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 July 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 478 £150 -3.22% 112
London +11 175 £165 -5.71% 44
South East +3 92 £115 -12.38% 17
East of England -11 61 £150 +50.00% 9
Yorkshire +14 40 £125 +4.16% 16
City of London +25 37 £185 +13.84% 18
North West +10 29 £125 +60.25% 8
West Midlands -1 28 £125 +31.57% 3
West Yorkshire +7 25 £125 +11.11% 12
Berkshire +8 24 £150 +7.14% 3
East Midlands +4 24 £120 +71.42% 3
Essex -9 23 £133 +47.22%
South West -27 18 £120 -9.43% 8
Buckinghamshire -11 17 £137 - 2
Manchester +7 16 £135 - 5
Hertfordshire +6 16 £170 -5.55% 2
Leeds +5 16 £125 +11.11% 8
Colchester -2 16 £175 +6.06%
East Sussex - 15 £100 - 2
Cambridgeshire +7 14 £156 +27.55% 4
Brighton - 14 £100 - 1
Cheshire +13 13 £100 +28.20% 3
Milton Keynes -9 11 £174 - 2
Warrington -10 11 £100 - 1
North East -18 11 £100 - 4
Oxfordshire +1 10 £175 - 1
Derbyshire -4 10 - - 1
Newcastle upon Tyne -10 10 £110 - 3
Tyne and Wear -13 10 £110 - 3
Scotland -18 10 £115 -19.65% 4

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 649 (64.45%) Windows
2 515 (51.14%) Active Directory
3 441 (43.79%) MS Office
4 429 (42.60%) ITIL
5 379 (37.64%) Microsoft
6 326 (32.37%) Windows XP
7 322 (31.98%) Windows 7
8 263 (26.12%) MS Excel
9 196 (19.46%) Citrix
10 170 (16.88%) Blackberry
11 140 (13.90%) Finance
12 130 (12.91%) Incident Management
13 123 (12.21%) SLA
14 111 (11.02%) MS Exchange
15 89 (8.84%) Service Management
16 87 (8.64%) Remedy
17 80 (7.94%) Law
18 78 (7.75%) HP
18 78 (7.75%) MCP
19 74 (7.35%) Legal
20 73 (7.25%) Banking
21 71 (7.05%) ITIL Certification
22 65 (6.45%) Blackberry Enterprise Server
23 64 (6.36%) Microsoft Certification
24 62 (6.16%) Lotus
24 62 (6.16%) IBM Notes
24 62 (6.16%) Windows Server 2008
25 56 (5.56%) Windows Server 2003
26 54 (5.36%) Security Cleared
27 53 (5.26%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 111 (11.02%) MS Exchange
2 65 (6.45%) Blackberry Enterprise Server
3 62 (6.16%) IBM Notes
4 31 (3.08%) Exchange Server 2010
5 21 (2.09%) Exchange Server 2007
6 15 (1.49%) SharePoint
7 13 (1.29%) Exchange Server 2003
8 11 (1.09%) Lync
9 9 (0.89%) WorkSite
10 4 (0.40%) CICS
10 4 (0.40%) Lotus Domino
11 3 (0.30%) Exchange Server 5.5
11 3 (0.30%) Exchange Server 2013
12 1 (0.099%) Exchange Server 2000
12 1 (0.099%) CMS
12 1 (0.099%) GroupWise
12 1 (0.099%) SharePoint 2010
Applications
1 441 (43.79%) MS Office
2 263 (26.12%) MS Excel
3 53 (5.26%) MS PowerPoint
4 2 (0.20%) MS Visio
5 1 (0.099%) MS Project
Business Applications
1 13 (1.29%) Remedy ITSM
2 3 (0.30%) Remedy AR System
2 3 (0.30%) Cerner Millennium
3 1 (0.099%) assyst
3 1 (0.099%) Tesseract
Cloud Services
1 20 (1.99%) Office 365
2 5 (0.50%) Google Apps
3 1 (0.099%) SaaS
3 1 (0.099%) Cloud Computing
Communications & Networking
1 49 (4.87%) TCP/IP
2 44 (4.37%) VPN
3 39 (3.87%) LAN
4 37 (3.67%) WAN
5 36 (3.57%) Internet
6 28 (2.78%) VoIP
7 21 (2.09%) DNS
8 14 (1.39%) Wireless
9 10 (0.99%) DHCP
9 10 (0.99%) IP Telephony
10 9 (0.89%) Broadband
11 7 (0.70%) Wi-Fi
11 7 (0.70%) ADSL
12 5 (0.50%) Firewall
12 5 (0.50%) Intranet
12 5 (0.50%) MPLS
13 4 (0.40%) Network Security
13 4 (0.40%) Cisco IOS
14 3 (0.30%) HTTP
14 3 (0.30%) 3G
Database & Business Intelligence
1 6 (0.60%) SQL Server
2 5 (0.50%) SQL Server 2005
2 5 (0.50%) SQL Server 2008
3 3 (0.30%) MS Access
4 2 (0.20%) Oracle Exadata
4 2 (0.20%) Crystal Reports
4 2 (0.20%) Oracle Reports
5 1 (0.099%) SQL Server 2000
Development Applications
1 1 (0.099%) Dreamweaver
General
1 140 (13.90%) Finance
2 80 (7.94%) Law
3 74 (7.35%) Legal
4 73 (7.25%) Banking
5 33 (3.28%) Retail
6 31 (3.08%) Back Office
7 24 (2.38%) French Language
8 20 (1.99%) Telecoms
9 17 (1.69%) International Banking
9 17 (1.69%) Investment Banking
10 13 (1.29%) Advertising
11 10 (0.99%) Manufacturing
12 5 (0.50%) Italian Language
13 4 (0.40%) Spanish Language
13 4 (0.40%) German Language
14 3 (0.30%) Marketing
14 3 (0.30%) Publishing
14 3 (0.30%) Front Office
14 3 (0.30%) Pharmaceutical
15 2 (0.20%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.30%) SOAP
1 3 (0.30%) .NET
1 3 (0.30%) Software Packaging
2 2 (0.20%) COM
2 2 (0.20%) HTML
3 1 (0.099%) CSS
3 1 (0.099%) EDI
Miscellaneous
1 170 (16.88%) Blackberry
2 40 (3.97%) NHS
3 26 (2.58%) Handset
4 25 (2.48%) Management Information System
5 22 (2.18%) iPhone
6 14 (1.39%) Client/Server
7 9 (0.89%) Thin Client
7 9 (0.89%) Fat Client
8 7 (0.70%) iPad
9 6 (0.60%) Video Conferencing
9 6 (0.60%) EPoS
10 5 (0.50%) Smartphone
10 5 (0.50%) PDA
11 4 (0.40%) Mobile Computing
11 4 (0.40%) Replication
11 4 (0.40%) Wiki
11 4 (0.40%) Mathematics
12 3 (0.30%) Mobile App
12 3 (0.30%) Enterprise Software
13 2 (0.20%) iSeries
Operating Systems
1 649 (64.45%) Windows
2 326 (32.37%) Windows XP
3 322 (31.98%) Windows 7
4 62 (6.16%) Windows Server 2008
5 56 (5.56%) Windows Server 2003
6 29 (2.88%) Windows 8
7 27 (2.68%) Android
8 26 (2.58%) Windows Vista
9 15 (1.49%) Apple iOS
10 13 (1.29%) Mac OS X
10 13 (1.29%) Windows 2000
11 11 (1.09%) UNIX
11 11 (1.09%) Linux
12 8 (0.79%) Windows Server 2012
12 8 (0.79%) Windows NT
13 7 (0.70%) Windows Mobile
14 3 (0.30%) Solaris
14 3 (0.30%) Windows 2000 Server
14 3 (0.30%) Red Hat Enterprise Linux
14 3 (0.30%) Mac OS
Processes & Methodologies
1 429 (42.60%) ITIL
2 130 (12.91%) Incident Management
3 89 (8.84%) Service Management
4 47 (4.67%) Document Management
5 44 (4.37%) Problem Management
6 35 (3.48%) Service Delivery
7 28 (2.78%) ITSM
8 24 (2.38%) ITIL V3
9 16 (1.59%) Time Management
10 13 (1.29%) E-Commerce
11 11 (1.09%) ITIL V2
11 11 (1.09%) Change Management
12 10 (0.99%) Migration
13 9 (0.89%) Disaster Recovery
14 8 (0.79%) Software Deployment
14 8 (0.79%) Root Cause Analysis
14 8 (0.79%) Software Distribution
15 7 (0.70%) Information Security
15 7 (0.70%) CRM
15 7 (0.70%) PRINCE2
Programming Languages
1 12 (1.19%) SQL
2 9 (0.89%) C
3 3 (0.30%) Java
3 3 (0.30%) Perl
4 2 (0.20%) PowerShell
5 1 (0.099%) Python
Qualifications
1 78 (7.75%) MCP
2 71 (7.05%) ITIL Certification
3 64 (6.36%) Microsoft Certification
4 54 (5.36%) Security Cleared
5 32 (3.18%) SC Cleared
6 19 (1.89%) MCSA
7 18 (1.79%) MCSE
7 18 (1.79%) A+ Certification
7 18 (1.79%) Degree
8 14 (1.39%) CCNA
8 14 (1.39%) Cisco Certification
8 14 (1.39%) MCDST
8 14 (1.39%) DV Cleared
9 12 (1.19%) MOS
9 12 (1.19%) ITIL Foundation Certificate
10 6 (0.60%) PRINCE2 Certification
10 6 (0.60%) MCITP
11 5 (0.50%) MCTS
12 3 (0.30%) JNCIA
12 3 (0.30%) HNC
Quality Assurance & Compliance
1 123 (12.21%) SLA
2 2 (0.20%) COBIT
3 1 (0.099%) QA
System Software
1 515 (51.14%) Active Directory
2 21 (2.09%) VMware Infrastructure
3 7 (0.70%) XenApp
4 6 (0.60%) Hyper-V
5 3 (0.30%) NFS
5 3 (0.30%) Terminal Services
6 2 (0.20%) XenDesktop
7 1 (0.099%) VMware ESX
7 1 (0.099%) NDS
7 1 (0.099%) Terminal Server
7 1 (0.099%) MetaFrame
7 1 (0.099%) Citrix Presentation Server
7 1 (0.099%) VMware Server
7 1 (0.099%) vSphere
7 1 (0.099%) XenServer
Systems Management
1 27 (2.68%) OpenView
2 23 (2.28%) SCCM
3 21 (2.09%) OVSD
4 14 (1.39%) Systems Management Server (SMS)
5 9 (0.89%) SCOM
6 6 (0.60%) ServiceCenter
7 4 (0.40%) Unicenter
7 4 (0.40%) DameWare
7 4 (0.40%) NetBackup
8 3 (0.30%) ARCserve
8 3 (0.30%) ZENworks
8 3 (0.30%) HP Data Protector
9 2 (0.20%) Forefront Identity Manager
9 2 (0.20%) Tivoli
10 1 (0.099%) Backup Exec
Vendors
1 379 (37.64%) Microsoft
2 196 (19.46%) Citrix
3 87 (8.64%) Remedy
4 78 (7.75%) HP
5 62 (6.16%) Lotus
6 43 (4.27%) VMware
7 38 (3.77%) Cisco
8 31 (3.08%) McAfee
9 23 (2.28%) Apple
10 20 (1.99%) ServiceNow
11 18 (1.79%) Symantec
12 13 (1.29%) SAP
13 10 (0.99%) Google
14 9 (0.89%) Adobe
14 9 (0.89%) Dell
14 9 (0.89%) LANDesk
14 9 (0.89%) MobileIron
15 8 (0.79%) Avaya
15 8 (0.79%) Altiris
16 7 (0.70%) CA
Surrey
ReThink Recruitment
Rate: £120 - £175 per day
Posted: 2 hours ago
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Rate: £120.00 per day
Posted: 2 hours ago
Berkshire
TEKsystems
Rate: £105 - £110 per day
Posted: 9 hours ago
Peterborough, Cambridgeshire
Harvey Nash plc
Rate: £12 per annum
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Posted: Yesterday
Surrey
TEKsystems
Rate: £120 - £130 per day
Posted: Yesterday
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: Yesterday
London
TEKsystems
Rate: £10 - £13 per hour
Posted: Yesterday
London
TEKsystems
Rate: £10 - £13 per hour
Posted: Yesterday
Cambridge, Cambridgeshire
JM
Rate: £125 - £175 per day
Posted: 2 days ago
London
Jumar
Posted: 2 days ago
London
Marcus Donald People
Rate: £110 to £130 per day
Posted: 2 days ago
Gloucestershire
Sanderson
Posted: 2 days ago
City, London
Oliver James Associates
Rate: £150 per day
Posted: 2 days ago
Monmouthshire
Clarity Resourcing Ltd
Rate: £160 per day
Posted: 3 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 3 days ago
Salisbury, Wiltshire
SmartSourcing plc
Posted: 3 days ago
Teddington, Middlesex
Connectus
Rate: £100 per day
Posted: 6 days ago