The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 285 204 221
Rank change year-on-year
-81 +17
Contract jobs requiring a Service Desk Analyst 419 574 466
As % of all contract IT jobs located in the UK 0.81% 1.11% 0.94%
As % of the Job Titles category 0.86% 1.17% 0.99%
Number of daily rates quoted 169 221 194
Average daily rate £140 £135 £124
Average daily rate % change year-on-year
+3.70% +9.09%
90% offered a daily rate of more than £104 £110 £70
10% offered a daily rate of more than £225 £190 £204
UK excluding London average daily rate £130 £125 £100
% change year-on-year
+4.00% +25.00%
Number of hourly rates quoted 158 237 137
Average hourly rate £13.00 £12.50 £13.00
Average hourly rate % change year-on-year
+4.00% -3.84%
90% offered a hourly rate of more than £10.46 £10.00 £10.00
10% offered a hourly rate of more than £16.85 £18.00 £19.40
UK excluding London average hourly rate £12.70 £12.45 £12.50
% change year-on-year
+2.04% -0.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48618 48918 46871
As % of all contract IT jobs located in the UK 94.51% 94.46% 94.26%
Number of daily rates quoted 31219 30411 27715
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1735 1925 2068
Average hourly rate £17.50 £16.84 £17.50
Average hourly rate % change year-on-year
+3.95% -3.80%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 12 February 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 12 February 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 396 £140 +3.70% 107
London +1 146 £143 -11.62% 24
South East +18 89 £150 +9.09% 31
East of England -19 46 £123 -9.25% 8
Yorkshire -10 41 £125 +11.11% 7
North West -35 28 £115 -4.16% 13
West Yorkshire -3 22 £110 -2.22% 3
Essex -5 22 £381 +182.40% 4
Hampshire +5 21 £225 +39.53% 1
City of London +7 20 £148 -13.23% 9
Leeds -2 20 £110 -2.22% 2
Oxfordshire +17 18 £126 -22.30% 2
East Midlands -36 16 £99 +21.60% 3
Oxford +12 15 £130 -24.63%
Colchester -1 15 - - 2
North Yorkshire +18 14 £150 +30.43% 3
Buckinghamshire +10 14 £140 -0.70% 7
Milton Keynes +2 14 £140 +6.06% 3
Wales -7 14 £143 -18.57% 3
South Wales -9 14 £143 -18.57% 3
West Midlands -52 14 £120 -2.04% 8
York +13 12 £150 - 1
Cheshire -12 12 £175 +59.09% 3
Surrey -4 11 £210 +50.00% 9
Manchester -28 11 £101 -23.58% 8
West Sussex +8 10 £244 +77.27% 8
Cardiff -9 9 £140 -20.00% 2
South West -21 9 £110 -10.38% 7
Kent -7 8 £150 +20.00%
Birmingham -20 8 £115 -6.12% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 12 February 2016, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 598 (63.89%) Windows
2 521 (55.66%) Active Directory
3 390 (41.67%) MS Office
4 387 (41.35%) Microsoft
5 378 (40.38%) Windows 7
6 377 (40.28%) ITIL
7 220 (23.50%) MS Excel
8 172 (18.38%) Citrix
9 169 (18.06%) Windows XP
10 131 (14.00%) SLA
11 130 (13.89%) Blackberry
12 118 (12.61%) Finance
13 110 (11.75%) MS Exchange
14 102 (10.90%) Service Management
14 102 (10.90%) Incident Management
15 80 (8.55%) Law
16 79 (8.44%) Windows 8
17 73 (7.80%) Security Cleared
18 72 (7.69%) Windows Server
19 67 (7.16%) Legal
20 60 (6.41%) Microsoft Certification
21 58 (6.20%) Cisco
22 55 (5.88%) MCP
23 54 (5.77%) Windows Server 2008
24 48 (5.13%) LAN
25 47 (5.02%) TCP/IP
25 47 (5.02%) IBM Notes
25 47 (5.02%) Lotus
25 47 (5.02%) Office 365
26 46 (4.91%) Analytical Skills

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 12 February 2016, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 110 (11.75%) MS Exchange
2 47 (5.02%) IBM Notes
3 35 (3.74%) Blackberry Enterprise Server
4 23 (2.46%) Exchange Server 2010
5 16 (1.71%) SharePoint
6 13 (1.39%) Exchange Server 2007
6 13 (1.39%) Skype for Business
7 11 (1.18%) Exchange Server 2003
7 11 (1.18%) Exchange Server 2013
8 2 (0.21%) IBM Domino
8 2 (0.21%) LiveLink
9 1 (0.11%) Confluence
9 1 (0.11%) Exchange Server 5.5
9 1 (0.11%) IIS
9 1 (0.11%) SharePoint 2010
9 1 (0.11%) Tomcat
Applications
1 390 (41.67%) MS Office
2 220 (23.50%) MS Excel
3 26 (2.78%) MS PowerPoint
4 12 (1.28%) MS Visio
5 10 (1.07%) Acrobat
6 2 (0.21%) MS Project
7 1 (0.11%) Adobe Creative Suite
7 1 (0.11%) Spreadsheet
Business Applications
1 5 (0.53%) Remedy ITSM
2 3 (0.32%) Remedy AR System
2 3 (0.32%) SAP Oil and Gas
3 1 (0.11%) assyst
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) Dynamics NAV
3 1 (0.11%) SAP CCM
3 1 (0.11%) SAP ERP
Cloud Services
1 47 (5.02%) Office 365
2 9 (0.96%) Mimecast
3 3 (0.32%) Google Apps
4 1 (0.11%) Cloud Computing
4 1 (0.11%) OneDrive
4 1 (0.11%) SaaS
Communications & Networking
1 48 (5.13%) LAN
2 47 (5.02%) TCP/IP
3 44 (4.70%) VPN
4 38 (4.06%) Internet
5 37 (3.95%) WAN
6 32 (3.42%) Remote Desktop
7 26 (2.78%) DNS
8 24 (2.56%) VoIP
9 22 (2.35%) Wireless
10 17 (1.82%) DHCP
11 16 (1.71%) Firewall
12 10 (1.07%) Intranet
13 9 (0.96%) ATM
14 7 (0.75%) Ethernet
15 4 (0.43%) Wi-Fi
16 3 (0.32%) ADSL
16 3 (0.32%) IP Telephony
16 3 (0.32%) Skype
16 3 (0.32%) WebEx
17 2 (0.21%) SAN
Database & Business Intelligence
1 5 (0.53%) SQL Server
2 2 (0.21%) SQL Server 2005
2 2 (0.21%) SQL Server 2008
3 1 (0.11%) BusinessObjects
3 1 (0.11%) Crystal Reports
3 1 (0.11%) Relational Database
Development Applications
1 3 (0.32%) Yeoman
2 1 (0.11%) JIRA
General
1 118 (12.61%) Finance
2 80 (8.55%) Law
3 67 (7.16%) Legal
4 41 (4.38%) Telecoms
5 23 (2.46%) French Language
5 23 (2.46%) German Language
6 17 (1.82%) Banking
6 17 (1.82%) Retail
7 9 (0.96%) Italian Language
7 9 (0.96%) Manufacturing
8 8 (0.85%) Local Government
9 7 (0.75%) Dutch Language
10 5 (0.53%) Japanese Language
10 5 (0.53%) Publishing
11 4 (0.43%) Aerospace
11 4 (0.43%) Back Office
11 4 (0.43%) Portuguese Language
11 4 (0.43%) Russian Language
11 4 (0.43%) Spanish Language
12 3 (0.32%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (0.43%) HTML
2 2 (0.21%) .NET
2 2 (0.21%) Web Services
3 1 (0.11%) ASP.NET
3 1 (0.11%) COM
3 1 (0.11%) XML
Miscellaneous
1 130 (13.89%) Blackberry
2 46 (4.91%) Analytical Skills
3 39 (4.17%) NHS
4 31 (3.31%) iPhone
5 27 (2.88%) iPad
6 16 (1.71%) Driving Licence
6 16 (1.71%) Video Conferencing
7 13 (1.39%) Management Information System
8 12 (1.28%) AS400
9 11 (1.18%) PMI
10 8 (0.85%) Mobile Computing
11 5 (0.53%) Statistics
12 4 (0.43%) Device Driver
12 4 (0.43%) Enterprise Software
12 4 (0.43%) Reinsurance
13 3 (0.32%) BYOD
13 3 (0.32%) CMDB
13 3 (0.32%) Data Centre
14 2 (0.21%) iSeries
14 2 (0.21%) Life Science
Operating Systems
1 598 (63.89%) Windows
2 378 (40.38%) Windows 7
3 169 (18.06%) Windows XP
4 79 (8.44%) Windows 8
5 72 (7.69%) Windows Server
6 54 (5.77%) Windows Server 2008
7 39 (4.17%) Windows Server 2003
8 30 (3.21%) Windows Server 2012
9 24 (2.56%) Android
10 20 (2.14%) Linux
11 15 (1.60%) Apple iOS
11 15 (1.60%) Windows Vista
12 11 (1.18%) Mac OS X
12 11 (1.18%) Unix
13 7 (0.75%) Windows 10
13 7 (0.75%) Windows 2000
14 4 (0.43%) Windows Mobile
15 2 (0.21%) CentOS
15 2 (0.21%) Ubuntu
16 1 (0.11%) Mac OS
Processes & Methodologies
1 377 (40.28%) ITIL
2 102 (10.90%) Incident Management
2 102 (10.90%) Service Management
3 45 (4.81%) ITSM
4 36 (3.85%) Document Management
5 25 (2.67%) Mentoring
6 24 (2.56%) Change Management
6 24 (2.56%) Coaching
6 24 (2.56%) Service Delivery
6 24 (2.56%) Time Management
7 21 (2.24%) Problem Management
8 18 (1.92%) ITIL V3
9 14 (1.50%) Migration
10 13 (1.39%) Change Control
11 10 (1.07%) CRM
12 9 (0.96%) Configuration Management
12 9 (0.96%) High Availability
12 9 (0.96%) Project Management
12 9 (0.96%) Release Management
13 8 (0.85%) Fault Management
Programming Languages
1 14 (1.50%) C
2 13 (1.39%) SQL
3 2 (0.21%) PowerShell
4 1 (0.11%) C#
4 1 (0.11%) Java
4 1 (0.11%) JavaScript
4 1 (0.11%) VB
4 1 (0.11%) VBScript
Qualifications
1 73 (7.80%) Security Cleared
2 60 (6.41%) Microsoft Certification
3 55 (5.88%) MCP
4 42 (4.49%) SC Cleared
5 38 (4.06%) ITIL Certification
6 32 (3.42%) Degree
7 25 (2.67%) MCSE
8 23 (2.46%) ITIL Foundation Certificate
9 21 (2.24%) MCSA
10 14 (1.50%) MOS
11 11 (1.18%) MCDST
11 11 (1.18%) PMI Certification
12 10 (1.07%) DV Cleared
13 9 (0.96%) Cisco Certification
14 7 (0.75%) CCNA
15 4 (0.43%) A+ Certification
15 4 (0.43%) DBS Check
15 4 (0.43%) MCTS
16 3 (0.32%) MCITP
17 2 (0.21%) ECDL
Quality Assurance & Compliance
1 131 (14.00%) SLA
2 2 (0.21%) Disclosure Scotland
3 1 (0.11%) COBIT
3 1 (0.11%) QA
3 1 (0.11%) Sarbanes-Oxley
System Software
1 521 (55.66%) Active Directory
2 24 (2.56%) VMware Infrastructure
3 10 (1.07%) Hyper-V
4 6 (0.64%) XenApp
5 4 (0.43%) Terminal Server
6 2 (0.21%) BitLocker
7 1 (0.11%) Citrix Presentation Server
7 1 (0.11%) ProxySG
7 1 (0.11%) Terminal Services
7 1 (0.11%) VMware ESX
7 1 (0.11%) Xen
7 1 (0.11%) XenDesktop
Systems Management
1 46 (4.91%) SCCM
2 14 (1.50%) DameWare
3 12 (1.28%) OpenView
4 5 (0.53%) Backup Exec
5 3 (0.32%) HP SIM
5 3 (0.32%) OVSD
5 3 (0.32%) SCOM
5 3 (0.32%) Symantec Endpoint Protection
5 3 (0.32%) WSUS
6 2 (0.21%) AirWatch
6 2 (0.21%) MIMEsweeper
6 2 (0.21%) Nagios
6 2 (0.21%) Norton AntiVirus
7 1 (0.11%) CA Spectrum
7 1 (0.11%) Foglight
7 1 (0.11%) NetBackup
7 1 (0.11%) ServiceCenter
7 1 (0.11%) Systems Management Server (SMS)
7 1 (0.11%) Unicenter
Vendors
1 387 (41.35%) Microsoft
2 172 (18.38%) Citrix
3 58 (6.20%) Cisco
4 47 (5.02%) Lotus
5 41 (4.38%) HP
6 40 (4.27%) iManage
7 39 (4.17%) VMware
8 24 (2.56%) Remedy
9 22 (2.35%) Apple
10 18 (1.92%) Adobe
11 17 (1.82%) ServiceNow
11 17 (1.82%) Symantec
12 11 (1.18%) Google
12 11 (1.18%) LANDesk
13 9 (0.96%) Intel Security
13 9 (0.96%) PeopleSoft
14 6 (0.64%) Avaya
14 6 (0.64%) Hummingbird
14 6 (0.64%) SAP
15 4 (0.43%) BMC
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £16.00 - £16.50 per hour
Posted: 19 hours ago
West Sussex
ARC IT Recruitment Ltd
Posted: 22 hours ago
Reading, Berkshire
Clearwater People Solutions
Rate: £13 - £15 Per Hour
Posted: Yesterday
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: Yesterday
Cardiff, South Glamorgan
Intapeople
Rate: Competitive
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £100 to £125 per day
Posted: Yesterday
Weybridge, Surrey
Capita Resourcing - IT Resourcing
Rate: £120 - £145 per day
Posted: Yesterday
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Rate: £15 per hour
Posted: 2 days ago
Warwickshire
Lorien Resourcing
Posted: 2 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £130.00 per day
Posted: 3 days ago
London
Square One Resources
Rate: From £100 to £120 per day
Posted: 3 days ago
Bradford, West Yorkshire
Spring Technology
Rate: £80.00 - £100.00 per day
Posted: 3 days ago
Essex
LA International
Posted: 3 days ago
Bedford, Bedfordshire
Ashdown IT
Rate: £100 - £150 per day
Posted: 3 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: 3 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: Up to £150 per day
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £18 - 20 per hour
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 4 days ago
City, London
Marcus Donald People
Rate: £12 - £15 per hour
Posted: 6 days ago
City, London
Plan-net
Posted: 6 days ago
Coventry, West Midlands (County)
CPS Group UK
Rate: £10 per hour
Posted: 6 days ago
Caerphilly, Mid Glamorgan
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Rate: £12 - £13 per hour
Posted: 6 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 6 days ago
London
Computer Futures
Rate: competitive
Posted: 9 days ago
West Midlands
Hays Specialist Recruitment Ltd
Rate: £10.00 per hour
Posted: 14 days ago