The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 270 253 216
Rank change year-on-year
-17 -37
Contract jobs requiring a Service Desk Analyst 450 559 576
As % of all contract IT jobs located in the UK 0.85% 0.96% 1.00%
As % of the Job Titles category 0.90% 1.01% 1.07%
Number of daily rates quoted 202 208 250
Median daily rate £128 £125 £150
Median daily rate % change year-on-year
+2.00% -16.66%
90% offered a daily rate of more than £83 £103 £105
10% offered a daily rate of more than £225 £200 £210
UK excluding London median daily rate £120 £120 £130
% change year-on-year
- -7.69%
Number of hourly rates quoted 145 207 205
Median hourly rate £12.50 £13.21 £13.50
Median hourly rate % change year-on-year
-5.37% -2.14%
90% offered a hourly rate of more than £10.00 £10.00 £10.11
10% offered a hourly rate of more than £16.50 £19.10 £17.50
UK excluding London median hourly rate £12.00 £13.25 £12.56
% change year-on-year
-9.43% +5.49%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50050 55150 53908
As % of all contract IT jobs located in the UK 94.63% 95.01% 93.16%
Number of daily rates quoted 32734 35266 32824
Median daily rate £425 £405 £400
Median daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £250 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1662 2082 2153
Median hourly rate £16.50 £17.50 £16.50
Median hourly rate % change year-on-year
-5.71% +6.06%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £42.00 £39.50
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 September 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 September 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 433 £128 +2.00% 80
London -29 140 £150 - 20
South East +30 86 £140 +16.66% 15
Yorkshire +17 54 £111 +1.13% 11
West Midlands -14 40 £90 -14.28% 9
East Midlands -2 38 £83 -24.54% 4
West Yorkshire +9 28 £106 -5.55% 8
Surrey +35 26 £133 +0.95% 4
North West -16 26 £110 -8.33% 4
South West -5 24 £158 +28.57% 8
Hampshire +14 20 £115 +8.23% 4
Leeds -2 20 £113 - 6
City of London +12 19 £130 -29.72% 4
East of England -33 19 £125 -16.66% 5
Leicestershire +11 15 £82 -21.90%
South Yorkshire +6 15 £120 +9.84% 1
Kegworth -3 15 £82 -21.90%
Buckinghamshire +16 14 £135 -4.59%
Derbyshire +9 14 £97 -11.59%
Milton Keynes +14 13 £135 -6.25%
Cheshire +2 12 £120 +9.09% 3
Wales +23 11 - - 2
Warwickshire +10 11 £130 +13.04% 2
Derby +10 11 £97 -11.59%
Berkshire +8 10 £120 -20.00% 2
Manchester -14 10 £105 -8.69% 1
Bristol -17 10 £143 +14.00% 2
South Wales +23 9 - - 2
Doncaster +5 9 £120 -
Northamptonshire -15 9 £150 - 3

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 September 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 599 (62.59%) Windows
2 510 (53.29%) Active Directory
3 383 (40.02%) MS Office
4 366 (38.24%) ITIL
5 351 (36.68%) Microsoft
6 347 (36.26%) Windows 7
7 243 (25.39%) MS Excel
8 174 (18.18%) Finance
9 158 (16.51%) Incident Management
10 154 (16.09%) Citrix
11 145 (15.15%) Windows XP
12 140 (14.63%) Blackberry
13 138 (14.42%) SLA
14 126 (13.17%) Service Management
15 100 (10.45%) MS Exchange
16 86 (8.99%) ITSM
17 83 (8.67%) Windows 8
18 79 (8.25%) Office 365
19 66 (6.90%) Windows Server
19 66 (6.90%) Law
20 64 (6.69%) Analytical Skills
21 54 (5.64%) SCCM
21 54 (5.64%) Problem Management
21 54 (5.64%) VPN
22 52 (5.43%) Document Management
22 52 (5.43%) Security Cleared
23 51 (5.33%) Legal
24 50 (5.22%) TCP/IP
24 50 (5.22%) HP
25 47 (4.91%) LAN

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (10.45%) MS Exchange
2 43 (4.49%) Blackberry Enterprise Server
3 27 (2.82%) Exchange Server 2010
4 26 (2.72%) SharePoint
5 23 (2.40%) Exchange Server 2007
6 20 (2.09%) IBM Notes
7 17 (1.78%) Skype for Business
8 10 (1.04%) Exchange Server 2003
9 6 (0.63%) Exchange Server 2013
10 5 (0.52%) IIS
11 3 (0.31%) SharePoint 2010
11 3 (0.31%) SharePoint 2013
12 2 (0.21%) CMS
13 1 (0.10%) K2 blackpearl
13 1 (0.10%) Office Communications Server
Applications
1 383 (40.02%) MS Office
2 243 (25.39%) MS Excel
3 24 (2.51%) MS PowerPoint
4 5 (0.52%) Acrobat
4 5 (0.52%) MS Visio
5 3 (0.31%) Spreadsheet
6 1 (0.10%) Adobe Illustrator
6 1 (0.10%) InDesign
6 1 (0.10%) MS Project
6 1 (0.10%) SOLIDWORKS
Business Applications
1 8 (0.84%) Remedy ITSM
2 3 (0.31%) Dynamics CRM
3 2 (0.21%) Remedy AR System
4 1 (0.10%) PeopleSoft HRMS
4 1 (0.10%) SAP ERP
Cloud Services
1 79 (8.25%) Office 365
2 5 (0.52%) Mimecast
3 4 (0.42%) Google Apps
4 3 (0.31%) OneDrive
4 3 (0.31%) SaaS
5 2 (0.21%) Amazon AWS
5 2 (0.21%) IaaS
5 2 (0.21%) Microsoft Azure
6 1 (0.10%) Cloud Computing
6 1 (0.10%) Google Drive
Communications & Networking
1 54 (5.64%) VPN
2 50 (5.22%) TCP/IP
3 47 (4.91%) LAN
4 39 (4.08%) WAN
5 34 (3.55%) Internet
6 31 (3.24%) DNS
7 30 (3.13%) Remote Desktop
8 28 (2.93%) DHCP
9 22 (2.30%) Wireless
10 16 (1.67%) Intranet
10 16 (1.67%) Wi-Fi
11 13 (1.36%) Skype
12 8 (0.84%) VoIP
13 7 (0.73%) Broadband
13 7 (0.73%) Firewall
14 5 (0.52%) ADSL
14 5 (0.52%) Ethernet
15 4 (0.42%) Cisco IOS
15 4 (0.42%) IP Telephony
15 4 (0.42%) WebEx
Database & Business Intelligence
1 5 (0.52%) SQL Server
2 3 (0.31%) SQL Server 2008
3 2 (0.21%) Amazon RDS
4 1 (0.10%) BusinessObjects
4 1 (0.10%) BusinessObjects XI
4 1 (0.10%) SAP BI
Development Applications
1 3 (0.31%) JIRA
2 1 (0.10%) ClearQuest
2 1 (0.10%) MSI
General
1 174 (18.18%) Finance
2 66 (6.90%) Law
3 51 (5.33%) Legal
4 30 (3.13%) Retail
5 29 (3.03%) Banking
6 16 (1.67%) Financial Institution
7 15 (1.57%) German Language
8 14 (1.46%) Italian Language
9 13 (1.36%) Back Office
9 13 (1.36%) Telecoms
10 12 (1.25%) Japanese Language
11 11 (1.15%) French Language
12 10 (1.04%) Spanish Language
13 7 (0.73%) Dutch Language
13 7 (0.73%) Marketing
13 7 (0.73%) Portuguese Language
14 6 (0.63%) Investment Banking
15 4 (0.42%) International Banking
15 4 (0.42%) Publishing
15 4 (0.42%) Russian Language
Libraries, Frameworks & Software Standards
1 5 (0.52%) Middleware
2 3 (0.31%) Web Services
3 1 (0.10%) X-Windows
Miscellaneous
1 140 (14.63%) Blackberry
2 64 (6.69%) Analytical Skills
3 44 (4.60%) iPhone
4 33 (3.45%) iPad
5 25 (2.61%) NHS
6 23 (2.40%) Management Information System
7 20 (2.09%) Smartphone
8 17 (1.78%) Driving Licence
9 11 (1.15%) Fat Client
9 11 (1.15%) Thin Client
10 9 (0.94%) Client/Server
10 9 (0.94%) Enterprise Software
11 8 (0.84%) Computer Science
12 7 (0.73%) BYOD
12 7 (0.73%) Virtual Team
13 6 (0.63%) AS400
13 6 (0.63%) Mathematics
13 6 (0.63%) Statistics
14 4 (0.42%) Data Centre
14 4 (0.42%) Handset
Operating Systems
1 599 (62.59%) Windows
2 347 (36.26%) Windows 7
3 145 (15.15%) Windows XP
4 83 (8.67%) Windows 8
5 66 (6.90%) Windows Server
6 44 (4.60%) Windows Server 2008
7 40 (4.18%) Windows 10
8 38 (3.97%) Windows Server 2003
9 32 (3.34%) Mac OS X
10 20 (2.09%) Android
11 18 (1.88%) Apple iOS
12 13 (1.36%) Windows 2000
12 13 (1.36%) Windows Server 2012
13 8 (0.84%) Linux
13 8 (0.84%) Unix
14 4 (0.42%) Mac OS
14 4 (0.42%) Windows NT
15 3 (0.31%) MVS
15 3 (0.31%) Windows Vista
16 2 (0.21%) Red Hat Enterprise Linux
Processes & Methodologies
1 366 (38.24%) ITIL
2 158 (16.51%) Incident Management
3 126 (13.17%) Service Management
4 86 (8.99%) ITSM
5 54 (5.64%) Problem Management
6 52 (5.43%) Document Management
7 39 (4.08%) Service Delivery
8 29 (3.03%) ITIL V3
9 24 (2.51%) Root Cause Analysis
10 19 (1.99%) Time Management
11 17 (1.78%) Change Management
12 16 (1.67%) ERP
13 13 (1.36%) Knowledge Management
14 11 (1.15%) Network Management
15 10 (1.04%) Ticket Management
16 8 (0.84%) Risk Analysis
17 7 (0.73%) Asset Management
18 6 (0.63%) Continuous Improvement
18 6 (0.63%) CRM
18 6 (0.63%) Information Security
Programming Languages
1 11 (1.15%) C
1 11 (1.15%) SQL
Qualifications
1 52 (5.43%) Security Cleared
2 45 (4.70%) Microsoft Certification
3 36 (3.76%) ITIL Certification
4 33 (3.45%) MCP
5 30 (3.13%) SC Cleared
6 17 (1.78%) Degree
6 17 (1.78%) ITIL Foundation Certificate
7 16 (1.67%) MCSE
8 13 (1.36%) MCDST
9 10 (1.04%) A+ Certification
9 10 (1.04%) MCSA
10 9 (0.94%) MOS
11 6 (0.63%) DV Cleared
12 5 (0.52%) MCITP
12 5 (0.52%) MCTS
13 3 (0.31%) Cisco Certification
14 2 (0.21%) BPSS Clearance
15 1 (0.10%) CTC Cleared
15 1 (0.10%) DBS Check
15 1 (0.10%) NVQ Level 3
Quality Assurance & Compliance
1 138 (14.42%) SLA
2 2 (0.21%) ISO 9001
2 2 (0.21%) Sarbanes-Oxley
3 1 (0.10%) Disclosure Scotland
System Software
1 510 (53.29%) Active Directory
2 16 (1.67%) VMware Infrastructure
3 12 (1.25%) Virtual Desktop
3 12 (1.25%) XenApp
4 7 (0.73%) vSphere
5 6 (0.63%) Terminal Services
6 4 (0.42%) Terminal Server
6 4 (0.42%) Virtual Machines
7 3 (0.31%) UAG
7 3 (0.31%) XenDesktop
8 1 (0.10%) BitLocker
8 1 (0.10%) Microsoft App-V
Systems Management
1 54 (5.64%) SCCM
2 8 (0.84%) DameWare
3 7 (0.73%) AirWatch
4 5 (0.52%) Backup Exec
4 5 (0.52%) HP SIM
4 5 (0.52%) SCSM
4 5 (0.52%) Symantec Endpoint Protection
5 4 (0.42%) Systems Management Server (SMS)
5 4 (0.42%) WSUS
6 3 (0.31%) BMC Marimba
6 3 (0.31%) OVSD
7 2 (0.21%) SCOM
8 1 (0.10%) ServiceCenter
8 1 (0.10%) Unicenter
Vendors
1 351 (36.68%) Microsoft
2 154 (16.09%) Citrix
3 50 (5.22%) HP
4 45 (4.70%) Remedy
5 44 (4.60%) ServiceNow
6 37 (3.87%) LANDesk
7 36 (3.76%) Cisco
8 32 (3.34%) Apple
9 30 (3.13%) VMware
10 20 (2.09%) Lotus
11 16 (1.67%) iManage
12 13 (1.36%) Google
12 13 (1.36%) Mitel
12 13 (1.36%) SAP
13 12 (1.25%) Avaya
13 12 (1.25%) Dell
13 12 (1.25%) Sun
14 11 (1.15%) Altiris
14 11 (1.15%) BMC
15 10 (1.04%) Adobe
Horsham, West Sussex
Lorien Resourcing
Rate: £10 - £11.17 per hour
Posted: 2 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 17 hours ago
Surrey
Clearwater People Solutions
Rate: £130 - £180 Per Day
Posted: 3 days ago
Durham, County Durham
Venn Group
Rate: £11 Per Hour
Posted: Yesterday
South East London
TEKsystems
Rate: £110.00 - £120.00 per day
Posted: Yesterday
Plymouth
Hays Specialist Recruitment Ltd
Rate: £10.00 - £12.00 per hour
Posted: 6 days ago
Hertfordshire
Uniting Ambition
Rate: £125 - 140 per day
Posted: 4 days ago
Edinburgh, Midlothian
Harvey Nash plc
Posted: 3 days ago
Warwickshire
CPS Group Limited
Rate: £10 per hour
Posted: 9 days ago
West Yorkshire
Venn Group
Rate: £10 - £12 Per Hour
Posted: 4 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Rate: Up to £14 per hour
Posted: 4 days ago
Surrey
Coal IT Services
Rate: From £150 to £200 per day dependent on experience
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 4 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 per hour
Posted: 5 days ago
Andover
Spectrum IT
Rate: £100 - £130 per day
Posted: 16 days ago
London
Edward Carter Solutions
Rate: Market Rates
Posted: 25 days ago