The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 221 225 236
Rank change year-on-year
+4 +11
Contract jobs requiring a Service Desk Analyst 518 474 462
As % of all contract IT jobs located in the UK 0.92% 0.90% 0.80%
As % of the Job Titles category 0.99% 0.97% 0.86%
Number of daily rates quoted 220 188 137
Average daily rate
Keep up to 90%
of your Daily Rate
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£146 £155 £128
Average daily rate % change year-on-year
-5.64% +21.56%
90% offered a daily rate of more than £105 £74 £99
10% offered a daily rate of more than £200 £213 £200
UK excluding London average daily rate £125 £109 £110
% change year-on-year
+14.94% -1.13%
Number of hourly rates quoted 173 181 183
Average hourly rate £14.00 £14.50 £14.50
Average hourly rate % change year-on-year
-3.44% -
90% offered a hourly rate of more than £10.26 £10.90 £10.60
10% offered a hourly rate of more than £19.40 £21.50 £19.00
UK excluding London average hourly rate £12.85 £13.00 £13.50
% change year-on-year
-1.15% -3.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52093 48868 53723
As % of all contract IT jobs located in the UK 92.10% 92.73% 92.84%
Number of daily rates quoted 31576 29013 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2015 2118 2639
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 August 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 August 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 485 £146 -5.64% 86
London -18 171 £170 -10.29% 33
South East +17 102 £125 -3.84% 21
East of England -22 50 £150 +30.43% 4
City of London +17 40 £185 +13.84% 9
Yorkshire +13 40 £125 +7.52% 9
North West +9 37 £105 -4.54% 5
West Yorkshire +11 29 £125 +11.11% 8
West Midlands +2 27 £133 +1.92% 1
South West -34 26 £115 -20.68% 5
Berkshire +19 24 £150 +11.11% 6
Leeds +2 21 £125 +11.11% 5
Essex -12 19 £175 +70.73% 1
Cheshire +13 18 £105 +34.61% 1
Manchester -6 18 £123 +11.36% 4
East Midlands -20 17 £120 +71.42% 6
East Sussex - 17 £100 -
Buckinghamshire 0 15 £174 - 4
Cambridgeshire -1 15 £150 -14.28% 1
North East -13 15 £113 - 1
Surrey +8 14 £140 +33.33% 7
Colchester -1 14 £175 +4.47% 1
Brighton - 14 £100 -
Hertfordshire -13 12 £170 -5.55% 2
Scotland -13 12 £114 -14.15% 1
Tyne and Wear -15 12 £113 - 1
Warrington -1 11 £100 -
Wiltshire -16 11 £110 -24.13% 1
Newcastle upon Tyne -17 11 £113 - 1
Hampshire -23 11 £133 +4.95% 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 672 (65.50%) Windows
2 523 (50.97%) Active Directory
3 440 (42.88%) ITIL
4 416 (40.55%) MS Office
5 395 (38.50%) Microsoft
6 343 (33.43%) Windows 7
7 308 (30.02%) Windows XP
8 264 (25.73%) MS Excel
9 201 (19.59%) Citrix
10 164 (15.98%) Blackberry
11 137 (13.35%) Finance
12 135 (13.16%) SLA
13 134 (13.06%) Incident Management
14 122 (11.89%) MS Exchange
15 81 (7.89%) Service Management
16 78 (7.60%) Law
17 75 (7.31%) HP
18 73 (7.12%) MCP
19 71 (6.92%) Legal
20 70 (6.82%) Remedy
21 64 (6.24%) Lotus
21 64 (6.24%) IBM Notes
22 63 (6.14%) Microsoft Certification
23 59 (5.75%) Windows Server 2008
24 57 (5.56%) Security Cleared
24 57 (5.56%) ITIL Certification
25 55 (5.36%) Banking
26 53 (5.17%) Windows Server 2003
27 52 (5.07%) Blackberry Enterprise Server
28 48 (4.68%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 122 (11.89%) MS Exchange
2 64 (6.24%) IBM Notes
3 52 (5.07%) Blackberry Enterprise Server
4 30 (2.92%) Exchange Server 2010
5 23 (2.24%) Exchange Server 2007
6 18 (1.75%) SharePoint
7 13 (1.27%) Exchange Server 2003
8 11 (1.07%) Lync
9 9 (0.88%) WorkSite
10 4 (0.39%) Lotus Domino
10 4 (0.39%) CICS
11 3 (0.29%) Exchange Server 5.5
12 2 (0.19%) CMS
12 2 (0.19%) Exchange Server 2013
13 1 (0.097%) Moodle
13 1 (0.097%) SharePoint 2010
13 1 (0.097%) Exchange Server 2000
Applications
1 416 (40.55%) MS Office
2 264 (25.73%) MS Excel
3 48 (4.68%) MS PowerPoint
4 5 (0.49%) MS Visio
5 2 (0.19%) Spreadsheet
6 1 (0.097%) MS Project
Business Applications
1 11 (1.07%) Remedy ITSM
2 3 (0.29%) Remedy AR System
3 2 (0.19%) Oracle EBS
3 2 (0.19%) Oracle General Ledger
3 2 (0.19%) Oracle EBS R12
4 1 (0.097%) Oracle iProcurement
4 1 (0.097%) Oracle Payables
4 1 (0.097%) Oracle Procure-to-Pay
4 1 (0.097%) Oracle Internet Expenses
4 1 (0.097%) assyst
4 1 (0.097%) Cerner Millennium
4 1 (0.097%) Oracle Financials
Cloud Services
1 19 (1.85%) Office 365
2 6 (0.58%) Google Apps
3 1 (0.097%) Cloud Computing
3 1 (0.097%) SaaS
Communications & Networking
1 46 (4.48%) TCP/IP
2 42 (4.09%) VPN
3 36 (3.51%) LAN
4 33 (3.22%) Internet
5 31 (3.02%) WAN
6 22 (2.14%) VoIP
7 21 (2.05%) DNS
8 13 (1.27%) DHCP
9 12 (1.17%) Wireless
10 9 (0.88%) Broadband
11 7 (0.68%) MPLS
11 7 (0.68%) Wi-Fi
12 6 (0.58%) Firewall
13 5 (0.49%) ADSL
14 4 (0.39%) IP Telephony
15 3 (0.29%) Unified Communications
15 3 (0.29%) Ethernet
15 3 (0.29%) HTTP
16 2 (0.19%) Intranet
16 2 (0.19%) FTP
Database & Business Intelligence
1 6 (0.58%) SQL Server
2 5 (0.49%) SQL Server 2005
2 5 (0.49%) SQL Server 2008
3 3 (0.29%) MS Access
4 2 (0.19%) Oracle Exadata
4 2 (0.19%) Oracle BI EE
5 1 (0.097%) EDRMS
5 1 (0.097%) Crystal Reports
5 1 (0.097%) Oracle Reports
General
1 137 (13.35%) Finance
2 78 (7.60%) Law
3 71 (6.92%) Legal
4 55 (5.36%) Banking
5 38 (3.70%) Retail
6 22 (2.14%) Telecoms
7 21 (2.05%) French Language
8 18 (1.75%) Back Office
9 15 (1.46%) Advertising
9 15 (1.46%) Investment Banking
10 12 (1.17%) Manufacturing
11 6 (0.58%) International Banking
12 5 (0.49%) German Language
12 5 (0.49%) Front Office
12 5 (0.49%) Military
13 4 (0.39%) Italian Language
14 3 (0.29%) Marketing
15 2 (0.19%) Mandarin Language
15 2 (0.19%) Cantonese Language
15 2 (0.19%) Japanese Language
Libraries, Frameworks & Software Standards
1 3 (0.29%) .NET
1 3 (0.29%) SOAP
1 3 (0.29%) Software Packaging
2 1 (0.097%) CSS
2 1 (0.097%) HTML
Miscellaneous
1 164 (15.98%) Blackberry
2 32 (3.12%) NHS
3 21 (2.05%) Management Information System
4 18 (1.75%) Handset
5 17 (1.66%) iPhone
6 12 (1.17%) iPad
6 12 (1.17%) Client/Server
7 11 (1.07%) Thin Client
7 11 (1.07%) Fat Client
7 11 (1.07%) Video Conferencing
8 6 (0.58%) PDA
9 5 (0.49%) Smartphone
10 4 (0.39%) Wiki
10 4 (0.39%) Mathematics
10 4 (0.39%) Mobile Computing
11 3 (0.29%) Mobile App
11 3 (0.29%) Enterprise Software
11 3 (0.29%) Hedge funds
11 3 (0.29%) EPoS
12 2 (0.19%) Replication
Operating Systems
1 672 (65.50%) Windows
2 343 (33.43%) Windows 7
3 308 (30.02%) Windows XP
4 59 (5.75%) Windows Server 2008
5 53 (5.17%) Windows Server 2003
6 33 (3.22%) Windows Vista
7 32 (3.12%) Windows 8
8 25 (2.44%) Android
9 20 (1.95%) Apple iOS
10 17 (1.66%) Mac OS X
11 13 (1.27%) Linux
11 13 (1.27%) UNIX
12 11 (1.07%) Windows 2000
13 9 (0.88%) Windows Server 2012
14 7 (0.68%) Windows NT
15 6 (0.58%) Red Hat Enterprise Linux
16 4 (0.39%) Mac OS
16 4 (0.39%) Windows 2000 Server
17 3 (0.29%) Windows Mobile
17 3 (0.29%) Solaris
Processes & Methodologies
1 440 (42.88%) ITIL
2 134 (13.06%) Incident Management
3 81 (7.89%) Service Management
4 46 (4.48%) Problem Management
5 44 (4.29%) Document Management
6 30 (2.92%) Service Delivery
7 23 (2.24%) Time Management
8 20 (1.95%) ITIL V3
9 18 (1.75%) ITSM
10 17 (1.66%) E-Commerce
11 16 (1.56%) Change Management
12 12 (1.17%) Migration
13 10 (0.97%) ITIL V2
14 8 (0.78%) Root Cause Analysis
14 8 (0.78%) Software Distribution
15 7 (0.68%) Mobile Device Management
15 7 (0.68%) Knowledge Management
15 7 (0.68%) PRINCE2
15 7 (0.68%) CRM
16 6 (0.58%) Service Desk Management
Programming Languages
1 17 (1.66%) SQL
2 8 (0.78%) C
3 3 (0.29%) Java
3 3 (0.29%) Perl
4 2 (0.19%) PowerShell
5 1 (0.097%) Python
Qualifications
1 73 (7.12%) MCP
2 63 (6.14%) Microsoft Certification
3 57 (5.56%) ITIL Certification
3 57 (5.56%) Security Cleared
4 36 (3.51%) SC Cleared
5 21 (2.05%) Degree
6 19 (1.85%) DV Cleared
6 19 (1.85%) A+ Certification
6 19 (1.85%) MCSE
7 18 (1.75%) MCSA
8 17 (1.66%) MOS
9 16 (1.56%) ITIL Foundation Certificate
10 14 (1.36%) Cisco Certification
10 14 (1.36%) CCNA
11 13 (1.27%) MCDST
12 6 (0.58%) PRINCE2 Certification
12 6 (0.58%) MCITP
13 5 (0.49%) MCTS
14 3 (0.29%) RHCE
14 3 (0.29%) HND
Quality Assurance & Compliance
1 135 (13.16%) SLA
2 2 (0.19%) COBIT
3 1 (0.097%) QA
System Software
1 523 (50.97%) Active Directory
2 15 (1.46%) VMware Infrastructure
3 6 (0.58%) XenApp
4 5 (0.49%) Hyper-V
5 3 (0.29%) NFS
5 3 (0.29%) Terminal Server
5 3 (0.29%) Terminal Services
6 2 (0.19%) MetaFrame
7 1 (0.097%) NDS
7 1 (0.097%) VMware ESX
7 1 (0.097%) Citrix Presentation Server
7 1 (0.097%) VMware Server
7 1 (0.097%) XenDesktop
7 1 (0.097%) vSphere
7 1 (0.097%) UAG
Systems Management
1 28 (2.73%) OpenView
1 28 (2.73%) SCCM
2 24 (2.34%) OVSD
3 14 (1.36%) Systems Management Server (SMS)
4 7 (0.68%) SCOM
5 4 (0.39%) Unicenter
6 3 (0.29%) ZENworks
6 3 (0.29%) NetBackup
7 2 (0.19%) Backup Exec
7 2 (0.19%) Tivoli
7 2 (0.19%) ARCserve
7 2 (0.19%) HP Data Protector
7 2 (0.19%) DameWare
8 1 (0.097%) Forefront Identity Manager
8 1 (0.097%) Norton AntiVirus
8 1 (0.097%) MAILsweeper
Vendors
1 395 (38.50%) Microsoft
2 201 (19.59%) Citrix
3 75 (7.31%) HP
4 70 (6.82%) Remedy
5 64 (6.24%) Lotus
6 41 (4.00%) VMware
7 32 (3.12%) Cisco
8 24 (2.34%) McAfee
9 18 (1.75%) Apple
10 16 (1.56%) Symantec
10 16 (1.56%) ServiceNow
11 14 (1.36%) LANDesk
12 13 (1.27%) Google
13 11 (1.07%) Avaya
14 10 (0.97%) Altiris
14 10 (0.97%) MobileIron
15 9 (0.88%) SAP
15 9 (0.88%) Dell
16 8 (0.78%) Adobe
16 8 (0.78%) BMC
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