The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 282 233 235
Rank change year-on-year
-49 +2
Contract jobs requiring a Service Desk Analyst 478 588 505
As % of all contract IT jobs located in the UK 0.89% 1.03% 0.94%
As % of the Job Titles category 0.93% 1.09% 0.99%
Number of daily rates quoted 205 200 176
Median daily rate £125 £130 £150
Median daily rate % change year-on-year
-3.84% -13.33%
90% offered a daily rate of more than £95 £101 £100
10% offered a daily rate of more than £200 £200 £200
UK excluding London median daily rate £125 £120 £125
% change year-on-year
+4.16% -4.00%
Number of hourly rates quoted 157 239 207
Median hourly rate £13.68 £13.10 £15.00
Median hourly rate % change year-on-year
+4.42% -12.66%
90% offered a hourly rate of more than £10.12 £10.00 £9.58
10% offered a hourly rate of more than £18.50 £19.00 £19.30
UK excluding London median hourly rate £13.50 £13.00 £14.00
% change year-on-year
+3.84% -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51171 54063 51068
As % of all contract IT jobs located in the UK 94.77% 94.76% 94.72%
Number of daily rates quoted 33246 34265 30949
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1562 2016 2062
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.58 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 July 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 July 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 461 £125 -3.84% 86
London -38 128 £135 -14.28% 22
South East +6 98 £140 +9.80% 26
East of England +2 60 £108 -4.44% 6
Yorkshire -2 37 £125 +6.38% 11
West Midlands -23 37 £100 -13.04% 7
South West +10 36 £158 +21.15% 3
North West -21 34 £110 -27.86% 6
Essex +18 33 £105 -4.54% 1
Colchester -2 28 £175 - 1
East Midlands -9 26 £85 -15.00% 5
Surrey +16 23 £125 -21.87% 8
Buckinghamshire +20 22 £140 -2.77% 6
Bristol +6 21 £150 +17.64% 1
West Yorkshire -2 21 £124 +6.45% 7
Milton Keynes +18 19 £140 -2.77% 5
Hampshire -3 18 £150 +29.03% 5
City of London +35 15 £130 -27.77% 7
Leeds -4 15 £125 +7.52% 7
West Sussex -10 14 £200 +66.66% 4
Kent +19 11 £176 +91.30%
Manchester -21 11 £105 -36.84% 4
Cambridgeshire 0 10 £108 -22.80% 1
North Yorkshire -1 10 £125 +8.69% 2
Cheshire -5 10 £425 +286.36% 1
Warwickshire - 10 £115 - 1
Hertfordshire +14 9 £90 - 3
Basingstoke +10 8 £175 - 1
Oxfordshire +5 8 £100 -21.56% 2
Dudley 0 8 £80 -36.00% 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 July 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 589 (63.54%) Windows
2 511 (55.12%) Active Directory
3 366 (39.48%) MS Office
4 353 (38.08%) Windows 7
5 325 (35.06%) Microsoft
6 321 (34.63%) ITIL
7 229 (24.70%) MS Excel
8 177 (19.09%) Finance
9 176 (18.99%) Citrix
10 155 (16.72%) Windows XP
11 154 (16.61%) Blackberry
12 150 (16.18%) Incident Management
13 125 (13.48%) SLA
14 106 (11.43%) Service Management
15 102 (11.00%) MS Exchange
16 90 (9.71%) Law
17 78 (8.41%) Windows 8
18 74 (7.98%) ITSM
19 72 (7.77%) Windows Server
20 68 (7.34%) Document Management
21 63 (6.80%) Office 365
22 60 (6.47%) Legal
23 56 (6.04%) Microsoft Certification
24 55 (5.93%) Analytical Skills
25 54 (5.83%) TCP/IP
26 52 (5.61%) VPN
27 51 (5.50%) Windows Server 2008
28 48 (5.18%) LAN
28 48 (5.18%) HP
29 47 (5.07%) Cisco

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (11.00%) MS Exchange
2 42 (4.53%) Blackberry Enterprise Server
3 32 (3.45%) SharePoint
4 28 (3.02%) Exchange Server 2010
5 22 (2.37%) IBM Notes
6 19 (2.05%) Exchange Server 2007
7 18 (1.94%) Exchange Server 2003
8 12 (1.29%) Skype for Business
9 8 (0.86%) SharePoint 2010
10 5 (0.54%) IIS
11 4 (0.43%) Exchange Server 2013
12 3 (0.32%) CMS
12 3 (0.32%) IBM Domino
12 3 (0.32%) SharePoint 2013
13 1 (0.11%) K2 blackpearl
13 1 (0.11%) Office Communications Server
Applications
1 366 (39.48%) MS Office
2 229 (24.70%) MS Excel
3 20 (2.16%) MS PowerPoint
4 6 (0.65%) MS Visio
5 5 (0.54%) Acrobat
5 5 (0.54%) Spreadsheet
6 1 (0.11%) AutoCAD
6 1 (0.11%) MS Project
6 1 (0.11%) Photoshop
Business Applications
1 6 (0.65%) Remedy ITSM
2 2 (0.22%) Remedy AR System
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) SAP ERP
3 1 (0.11%) SAP Oil and Gas
Cloud Services
1 63 (6.80%) Office 365
2 9 (0.97%) Mimecast
3 4 (0.43%) Google Apps
4 3 (0.32%) OneDrive
4 3 (0.32%) SaaS
5 2 (0.22%) Amazon AWS
5 2 (0.22%) IaaS
5 2 (0.22%) Microsoft Azure
6 1 (0.11%) Cloud Computing
Communications & Networking
1 54 (5.83%) TCP/IP
2 52 (5.61%) VPN
3 48 (5.18%) LAN
4 41 (4.42%) WAN
5 30 (3.24%) DNS
6 29 (3.13%) Internet
7 28 (3.02%) Remote Desktop
8 26 (2.80%) DHCP
9 17 (1.83%) Wireless
10 13 (1.40%) Intranet
11 10 (1.08%) Wi-Fi
12 9 (0.97%) Firewall
13 7 (0.76%) Skype
14 6 (0.65%) ATM
14 6 (0.65%) Broadband
14 6 (0.65%) VoIP
15 5 (0.54%) Ethernet
16 4 (0.43%) ADSL
16 4 (0.43%) Cisco IOS
16 4 (0.43%) WebEx
Database & Business Intelligence
1 5 (0.54%) SQL Server
2 4 (0.43%) SQL Server 2008
3 2 (0.22%) Amazon RDS
4 1 (0.11%) BusinessObjects XI
4 1 (0.11%) SQL Server 2005
Development Applications
1 4 (0.43%) JIRA
2 1 (0.11%) ClearQuest
2 1 (0.11%) MSI
General
1 177 (19.09%) Finance
2 90 (9.71%) Law
3 60 (6.47%) Legal
4 34 (3.67%) Banking
5 18 (1.94%) Retail
6 15 (1.62%) German Language
6 15 (1.62%) Telecoms
7 14 (1.51%) Japanese Language
8 13 (1.40%) Italian Language
9 11 (1.19%) Back Office
9 11 (1.19%) French Language
10 8 (0.86%) Spanish Language
11 7 (0.76%) International Banking
12 6 (0.65%) Marketing
13 5 (0.54%) Dutch Language
13 5 (0.54%) Financial Institution
13 5 (0.54%) Local Government
14 4 (0.43%) Manufacturing
14 4 (0.43%) Portuguese Language
15 3 (0.32%) Russian Language
Libraries, Frameworks & Software Standards
1 5 (0.54%) Middleware
2 2 (0.22%) Software Packaging
2 2 (0.22%) Web Services
3 1 (0.11%) HTML
3 1 (0.11%) SAP PI
3 1 (0.11%) X-Windows
Miscellaneous
1 154 (16.61%) Blackberry
2 55 (5.93%) Analytical Skills
3 29 (3.13%) iPhone
4 27 (2.91%) iPad
5 26 (2.80%) NHS
6 24 (2.59%) Management Information System
7 17 (1.83%) Driving Licence
8 12 (1.29%) Smartphone
9 10 (1.08%) AS400
9 10 (1.08%) Mathematics
10 8 (0.86%) Enterprise Software
10 8 (0.86%) Statistics
11 6 (0.65%) Computer Science
12 5 (0.54%) Client/Server
12 5 (0.54%) Data Centre
12 5 (0.54%) Fat Client
12 5 (0.54%) Thin Client
12 5 (0.54%) Video Conferencing
13 4 (0.43%) BYOD
13 4 (0.43%) Private Cloud
Operating Systems
1 589 (63.54%) Windows
2 353 (38.08%) Windows 7
3 155 (16.72%) Windows XP
4 78 (8.41%) Windows 8
5 72 (7.77%) Windows Server
6 51 (5.50%) Windows Server 2008
7 37 (3.99%) Windows Server 2003
8 27 (2.91%) Windows 10
9 24 (2.59%) Mac OS X
10 21 (2.27%) Windows Server 2012
11 18 (1.94%) Android
12 16 (1.73%) Apple iOS
13 12 (1.29%) Windows 2000
14 9 (0.97%) Unix
15 8 (0.86%) Linux
16 4 (0.43%) Windows NT
16 4 (0.43%) Windows Vista
17 3 (0.32%) MVS
18 2 (0.22%) Red Hat Enterprise Linux
19 1 (0.11%) Windows Phone
Processes & Methodologies
1 321 (34.63%) ITIL
2 150 (16.18%) Incident Management
3 106 (11.43%) Service Management
4 74 (7.98%) ITSM
5 68 (7.34%) Document Management
6 43 (4.64%) Problem Management
7 33 (3.56%) Service Delivery
8 27 (2.91%) Time Management
9 22 (2.37%) ITIL V3
10 17 (1.83%) Change Management
11 16 (1.73%) Coaching
12 15 (1.62%) Mentoring
13 14 (1.51%) Root Cause Analysis
14 13 (1.40%) Knowledge Management
15 10 (1.08%) Continuous Improvement
15 10 (1.08%) Ticket Management
16 9 (0.97%) Network Management
17 8 (0.86%) ERP
18 7 (0.76%) CRM
18 7 (0.76%) Line Management
Programming Languages
1 17 (1.83%) C
2 8 (0.86%) SQL
3 2 (0.22%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 56 (6.04%) Microsoft Certification
2 44 (4.75%) MCP
3 42 (4.53%) Security Cleared
4 27 (2.91%) ITIL Certification
5 24 (2.59%) Degree
5 24 (2.59%) MCSE
6 23 (2.48%) ITIL Foundation Certificate
7 20 (2.16%) SC Cleared
8 19 (2.05%) MCDST
9 16 (1.73%) MCSA
10 11 (1.19%) MOS
11 10 (1.08%) Cisco Certification
12 9 (0.97%) A+ Certification
13 7 (0.76%) CCNA
13 7 (0.76%) DV Cleared
14 5 (0.54%) MCITP
15 4 (0.43%) MCTS
16 3 (0.32%) BPSS Clearance
17 2 (0.22%) PMI Certification
18 1 (0.11%) ECDL
Quality Assurance & Compliance
1 125 (13.48%) SLA
2 2 (0.22%) Disclosure Scotland
2 2 (0.22%) Sarbanes-Oxley
3 1 (0.11%) ISO 9001
3 1 (0.11%) QA
System Software
1 511 (55.12%) Active Directory
2 18 (1.94%) VMware Infrastructure
3 13 (1.40%) XenApp
4 12 (1.29%) Virtual Desktop
5 6 (0.65%) Terminal Services
6 5 (0.54%) Terminal Server
6 5 (0.54%) vSphere
7 4 (0.43%) Citrix Presentation Server
7 4 (0.43%) XenDesktop
8 3 (0.32%) BitLocker
8 3 (0.32%) UAG
9 1 (0.11%) Hyper-V
9 1 (0.11%) Virtual Servers
9 1 (0.11%) VMware ESX
9 1 (0.11%) Xen
Systems Management
1 43 (4.64%) SCCM
2 13 (1.40%) Backup Exec
3 9 (0.97%) HP SIM
3 9 (0.97%) Symantec Endpoint Protection
4 7 (0.76%) DameWare
5 5 (0.54%) BMC Marimba
6 3 (0.32%) OVSD
7 2 (0.22%) OpenView
7 2 (0.22%) SCOM
7 2 (0.22%) SCSM
7 2 (0.22%) Systems Management Server (SMS)
7 2 (0.22%) Unicenter
8 1 (0.11%) ServiceCenter
8 1 (0.11%) WSUS
Vendors
1 325 (35.06%) Microsoft
2 176 (18.99%) Citrix
3 48 (5.18%) HP
4 47 (5.07%) Cisco
5 45 (4.85%) Remedy
6 36 (3.88%) VMware
7 34 (3.67%) ServiceNow
8 29 (3.13%) LANDesk
9 26 (2.80%) Apple
10 22 (2.37%) Lotus
11 21 (2.27%) iManage
12 16 (1.73%) Avaya
13 13 (1.40%) BMC
13 13 (1.40%) Google
13 13 (1.40%) Symantec
14 11 (1.19%) IBM
14 11 (1.19%) Sun
15 9 (0.97%) Adobe
15 9 (0.97%) Becrypt
15 9 (0.97%) SAP
Gloucestershire
Networkers
Rate: £11 - £13.50 per hour
Posted: 9 hours ago
City, London
ReThink Recruitment
Rate: £80 - £120 per day
Posted: 11 hours ago
Farnham, Surrey
Rullion IT Plus
Rate: £100 - £130 per day
Posted: Yesterday
Surrey
ReThink Recruitment
Rate: £150 - £160 per day
Posted: Yesterday
Derby, Derbyshire
Lorien Resourcing
Rate: £8.25 - £10.00 per hour
Posted: 11 hours ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: Yesterday
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: Yesterday
Cardiff, South Glamorgan
IntaPeople
Rate: £11 - £12 per hour
Posted: 2 days ago
Cardiff, South Glamorgan
Lorien Resourcing
Rate: £11 - £12 per hour
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: 2 days ago
Cambridge, Cambridgeshire
DCV Technologies
Rate: From £26,000 to £29,000 per annum 5 months fixed term
Posted: Yesterday
London
Streamline Connections
Rate: £200 - £250 per day
Posted: 2 days ago
Worthing, West Sussex
ARC IT Recruitment Ltd
Rate: 3 months rolling £ good
Posted: 2 days ago
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: £80 Per day
Posted: 5 days ago
Manchester, Lancashire
Sopra Steria Recruitment
Rate: From £12 to £15 per hour
Posted: 5 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 6 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 6 days ago