The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 220 226 248
Rank change year-on-year
+6 +22
Contract jobs requiring a Service Desk Analyst 514 442 412
As % of all contract IT jobs located in the UK 0.94% 0.86% 0.71%
As % of the Job Titles category 1.02% 0.93% 0.77%
Number of daily rates quoted 180 156 102
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £155 £130
Average daily rate % change year-on-year
-3.22% +19.23%
90% offered a daily rate of more than £105 £78 £100
10% offered a daily rate of more than £191 £213 £200
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 205 182 178
Average hourly rate £14.50 £14.00 £13.50
Average hourly rate % change year-on-year
+3.57% +3.70%
90% offered a hourly rate of more than £10.00 £10.50 £10.50
10% offered a hourly rate of more than £19.50 £21.35 £19.50
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50446 47302 53477
As % of all contract IT jobs located in the UK 92.33% 92.50% 92.55%
Number of daily rates quoted 30538 27736 29864
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £238
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1983 2115 2716
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 1 August 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 1 August 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 485 £150 -3.22% 96
London -4 173 £165 -13.15% 36
South East +7 94 £115 -11.53% 18
East of England -7 63 £150 +50.00% 7
Yorkshire +13 38 £125 +4.16% 8
City of London +26 35 £185 +13.84% 11
North West +8 30 £120 +53.84% 8
West Midlands 0 30 £133 +1.92% 2
Berkshire +4 26 £150 +7.14% 2
West Yorkshire +5 24 £125 +11.11% 6
East Midlands -2 24 £120 +71.42% 6
Essex -10 23 £133 +47.22% 2
South West -28 21 £108 -30.64% 6
East Sussex - 19 £100 - 2
Hertfordshire +8 17 £170 -5.55% 2
Leeds -2 17 £125 +11.11% 3
Cheshire +13 16 £100 +28.20% 4
Cambridgeshire -3 16 £150 - 3
Brighton - 16 £100 - 2
Colchester +2 15 £175 +6.06% 1
Manchester +5 14 £128 - 4
Warrington -4 12 £100 - 1
North East -14 12 £100 - 5
Oxfordshire +2 11 £175 - 1
Newcastle upon Tyne -9 11 £110 - 4
Tyne and Wear -11 11 £110 - 4
Bracknell +8 10 £150 +25.00%
Buckinghamshire -15 10 £174 - 3
Scotland -23 10 £115 -19.65% 1
Nottinghamshire +24 9 £90 - 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 659 (64.61%) Windows
2 528 (51.76%) Active Directory
3 444 (43.53%) ITIL
4 434 (42.55%) MS Office
5 387 (37.94%) Microsoft
6 332 (32.55%) Windows 7
7 322 (31.57%) Windows XP
8 274 (26.86%) MS Excel
9 196 (19.22%) Citrix
10 170 (16.67%) Blackberry
11 140 (13.73%) Finance
12 131 (12.84%) SLA
13 130 (12.75%) Incident Management
14 114 (11.18%) MS Exchange
15 91 (8.92%) Service Management
16 83 (8.14%) Remedy
17 80 (7.84%) MCP
18 76 (7.45%) HP
19 75 (7.35%) Law
20 73 (7.16%) Legal
21 70 (6.86%) Banking
22 65 (6.37%) Microsoft Certification
22 65 (6.37%) ITIL Certification
23 63 (6.18%) Lotus
23 63 (6.18%) IBM Notes
24 61 (5.98%) Blackberry Enterprise Server
25 59 (5.78%) Security Cleared
25 59 (5.78%) Windows Server 2008
26 57 (5.59%) Windows Server 2003
27 55 (5.39%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 114 (11.18%) MS Exchange
2 63 (6.18%) IBM Notes
3 61 (5.98%) Blackberry Enterprise Server
4 30 (2.94%) Exchange Server 2010
5 22 (2.16%) Exchange Server 2007
6 14 (1.37%) Exchange Server 2003
6 14 (1.37%) SharePoint
7 11 (1.08%) Lync
8 8 (0.78%) WorkSite
9 4 (0.39%) Exchange Server 5.5
9 4 (0.39%) CICS
9 4 (0.39%) Lotus Domino
10 3 (0.29%) Exchange Server 2013
11 1 (0.098%) GroupWise
11 1 (0.098%) Exchange Server 2000
11 1 (0.098%) CMS
11 1 (0.098%) SharePoint 2010
Applications
1 434 (42.55%) MS Office
2 274 (26.86%) MS Excel
3 55 (5.39%) MS PowerPoint
4 4 (0.39%) MS Visio
5 2 (0.20%) Spreadsheet
6 1 (0.098%) MS Project
Business Applications
1 10 (0.98%) Remedy ITSM
2 3 (0.29%) Remedy AR System
3 2 (0.20%) Cerner Millennium
3 2 (0.20%) Oracle General Ledger
3 2 (0.20%) Oracle EBS R12
3 2 (0.20%) Oracle EBS
3 2 (0.20%) assyst
4 1 (0.098%) Oracle Financials
4 1 (0.098%) Oracle iProcurement
4 1 (0.098%) Oracle Payables
4 1 (0.098%) Oracle Procure-to-Pay
4 1 (0.098%) Oracle Internet Expenses
Cloud Services
1 21 (2.06%) Office 365
2 5 (0.49%) Google Apps
3 1 (0.098%) Cloud Computing
3 1 (0.098%) SaaS
Communications & Networking
1 52 (5.10%) TCP/IP
2 44 (4.31%) VPN
3 38 (3.73%) LAN
4 34 (3.33%) Internet
4 34 (3.33%) WAN
5 27 (2.65%) VoIP
6 21 (2.06%) DNS
7 15 (1.47%) Wireless
8 11 (1.08%) DHCP
9 10 (0.98%) IP Telephony
10 8 (0.78%) Broadband
11 7 (0.69%) MPLS
12 6 (0.59%) Firewall
12 6 (0.59%) Wi-Fi
13 5 (0.49%) ADSL
13 5 (0.49%) Intranet
14 4 (0.39%) Network Security
14 4 (0.39%) Cisco IOS
15 3 (0.29%) HTTP
15 3 (0.29%) 3G
Database & Business Intelligence
1 6 (0.59%) SQL Server
2 5 (0.49%) SQL Server 2005
2 5 (0.49%) SQL Server 2008
3 3 (0.29%) MS Access
4 2 (0.20%) Oracle Exadata
4 2 (0.20%) Oracle BI EE
4 2 (0.20%) Crystal Reports
4 2 (0.20%) Oracle Reports
5 1 (0.098%) SQL Server 2000
Development Applications
1 1 (0.098%) Dreamweaver
General
1 140 (13.73%) Finance
2 75 (7.35%) Law
3 73 (7.16%) Legal
4 70 (6.86%) Banking
5 34 (3.33%) Retail
6 29 (2.84%) Back Office
7 24 (2.35%) French Language
8 20 (1.96%) Telecoms
9 18 (1.76%) Investment Banking
10 17 (1.67%) Advertising
11 14 (1.37%) International Banking
12 10 (0.98%) Manufacturing
13 5 (0.49%) German Language
14 4 (0.39%) Front Office
14 4 (0.39%) Italian Language
15 3 (0.29%) Marketing
15 3 (0.29%) Spanish Language
15 3 (0.29%) Publishing
15 3 (0.29%) Military
16 2 (0.20%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.29%) SOAP
1 3 (0.29%) .NET
1 3 (0.29%) Software Packaging
2 2 (0.20%) COM
2 2 (0.20%) HTML
3 1 (0.098%) CSS
3 1 (0.098%) EDI
Miscellaneous
1 170 (16.67%) Blackberry
2 38 (3.73%) NHS
3 27 (2.65%) Management Information System
4 25 (2.45%) Handset
5 22 (2.16%) iPhone
6 14 (1.37%) Client/Server
7 9 (0.88%) Thin Client
7 9 (0.88%) Fat Client
8 8 (0.78%) iPad
9 6 (0.59%) Video Conferencing
9 6 (0.59%) PDA
9 6 (0.59%) EPoS
10 5 (0.49%) Smartphone
11 4 (0.39%) Mobile Computing
11 4 (0.39%) Mathematics
11 4 (0.39%) Wiki
12 3 (0.29%) Mobile App
12 3 (0.29%) Enterprise Software
13 2 (0.20%) iSeries
13 2 (0.20%) Replication
Operating Systems
1 659 (64.61%) Windows
2 332 (32.55%) Windows 7
3 322 (31.57%) Windows XP
4 59 (5.78%) Windows Server 2008
5 57 (5.59%) Windows Server 2003
6 32 (3.14%) Windows 8
7 29 (2.84%) Windows Vista
8 28 (2.75%) Android
9 16 (1.57%) Apple iOS
10 15 (1.47%) Mac OS X
11 13 (1.27%) Windows 2000
11 13 (1.27%) UNIX
12 11 (1.08%) Linux
13 9 (0.88%) Windows Server 2012
14 8 (0.78%) Windows NT
15 7 (0.69%) Windows Mobile
16 3 (0.29%) Solaris
16 3 (0.29%) Mac OS
16 3 (0.29%) Red Hat Enterprise Linux
16 3 (0.29%) Windows 2000 Server
Processes & Methodologies
1 444 (43.53%) ITIL
2 130 (12.75%) Incident Management
3 91 (8.92%) Service Management
4 48 (4.71%) Problem Management
5 44 (4.31%) Document Management
6 38 (3.73%) Service Delivery
7 26 (2.55%) ITIL V3
8 24 (2.35%) ITSM
9 22 (2.16%) Time Management
10 14 (1.37%) E-Commerce
11 13 (1.27%) ITIL V2
11 13 (1.27%) Change Management
12 10 (0.98%) Migration
13 9 (0.88%) PRINCE2
13 9 (0.88%) Disaster Recovery
13 9 (0.88%) Root Cause Analysis
14 8 (0.78%) Software Distribution
14 8 (0.78%) Software Deployment
15 7 (0.69%) BCP
15 7 (0.69%) Information Security
Programming Languages
1 16 (1.57%) SQL
2 10 (0.98%) C
3 3 (0.29%) Java
3 3 (0.29%) Perl
4 2 (0.20%) PowerShell
5 1 (0.098%) Python
Qualifications
1 80 (7.84%) MCP
2 65 (6.37%) Microsoft Certification
2 65 (6.37%) ITIL Certification
3 59 (5.78%) Security Cleared
4 37 (3.63%) SC Cleared
5 20 (1.96%) MCSA
6 19 (1.86%) MCSE
6 19 (1.86%) A+ Certification
7 17 (1.67%) Degree
8 16 (1.57%) DV Cleared
9 14 (1.37%) ITIL Foundation Certificate
10 13 (1.27%) CCNA
10 13 (1.27%) Cisco Certification
10 13 (1.27%) MCDST
11 12 (1.18%) MOS
12 7 (0.69%) PRINCE2 Certification
13 6 (0.59%) MCITP
14 5 (0.49%) MCTS
15 3 (0.29%) RHCE
15 3 (0.29%) JNCIA
Quality Assurance & Compliance
1 131 (12.84%) SLA
2 2 (0.20%) COBIT
3 1 (0.098%) QA
System Software
1 528 (51.76%) Active Directory
2 20 (1.96%) VMware Infrastructure
3 6 (0.59%) Hyper-V
3 6 (0.59%) XenApp
4 4 (0.39%) Terminal Services
5 3 (0.29%) NFS
6 2 (0.20%) XenDesktop
6 2 (0.20%) Terminal Server
6 2 (0.20%) MetaFrame
7 1 (0.098%) NDS
7 1 (0.098%) VMware ESX
7 1 (0.098%) XenServer
7 1 (0.098%) UAG
7 1 (0.098%) vSphere
7 1 (0.098%) Citrix Presentation Server
7 1 (0.098%) VMware Server
Systems Management
1 28 (2.75%) OpenView
2 25 (2.45%) SCCM
3 21 (2.06%) OVSD
4 15 (1.47%) Systems Management Server (SMS)
5 9 (0.88%) SCOM
6 5 (0.49%) Unicenter
7 4 (0.39%) ServiceCenter
7 4 (0.39%) ZENworks
8 3 (0.29%) DameWare
8 3 (0.29%) NetBackup
9 2 (0.20%) Forefront Identity Manager
9 2 (0.20%) HP Data Protector
9 2 (0.20%) Tivoli
9 2 (0.20%) ARCserve
10 1 (0.098%) Norton AntiVirus
10 1 (0.098%) Backup Exec
Vendors
1 387 (37.94%) Microsoft
2 196 (19.22%) Citrix
3 83 (8.14%) Remedy
4 76 (7.45%) HP
5 63 (6.18%) Lotus
6 44 (4.31%) VMware
7 40 (3.92%) Cisco
8 32 (3.14%) McAfee
9 24 (2.35%) Apple
10 22 (2.16%) ServiceNow
11 19 (1.86%) Symantec
12 12 (1.18%) Google
12 12 (1.18%) SAP
13 11 (1.08%) Avaya
13 11 (1.08%) LANDesk
14 10 (0.98%) Dell
15 9 (0.88%) Adobe
15 9 (0.88%) MobileIron
16 8 (0.78%) Altiris
16 8 (0.78%) CA
Manchester, Lancashire
Spring Technology
Rate: £10.00 per hour
Posted: 8 hours ago
Essex
LA International
Posted: 9 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Posted: 10 hours ago
Newcastle Upon Tyne, Tyne and Wear
Randstad Technologies
Rate: £100 - £125 per day
Posted: 11 hours ago
Weymouth, Dorset
Online Media Experts - New Look
Posted: 12 hours ago
City, London
Randstad Technologies
Posted: Yesterday
Milton Keynes
Capita - ITMS
Rate: £200 - £250 per day
Posted: Yesterday
London
Harvey Nash plc
Rate: £130 per day
Posted: Yesterday
London
Roc Search
Posted: 2 days ago
Cambridge, Cambridgeshire
JM
Rate: £125 - £175 per day
Posted: 3 days ago
City, London
Cadence Resourcing
Rate: £180 - £220 per day
Posted: 3 days ago
Colchester, Essex
Bristow Holland
Rate: From £12 to £15 per hour
Posted: 3 days ago
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Rate: £11.33 - £13.50 per hour
Posted: 3 days ago
Malmesbury, Wiltshire
HAYS INFORMATION TECHNOLOGY
Rate: £18.00 - £20.00 per hour + Up to £26k Per Annum (Perm)
Posted: 3 days ago
Watford
Hays IT - Uk Posting account
Rate: £10.00 - £15.00 per hour
Posted: 3 days ago
Winsford
Reed Technology - UK Posting Account
Rate: £14.62 per hour
Posted: 4 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 4 days ago
London
Reed Technology - UK Posting Account
Rate: NEGOTIABLE
Posted: 4 days ago
London
Marcus Donald People
Rate: £110 to £150 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £10 to £13 per hour
Posted: 4 days ago