The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 17 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 281 268 186
Rank change year-on-year
-13 -82
Contract jobs requiring a Service Desk Analyst 363 425 598
As % of all contract IT jobs located in the UK 0.81% 0.85% 1.20%
As % of the Job Titles category 0.86% 0.90% 1.27%
Number of daily rates quoted 161 170 242
Median daily rate £135 £135 £138
Median daily rate % change year-on-year
- -1.81%
90% offered a daily rate of more than £100 £105 £106
10% offered a daily rate of more than £200 £205 £188
UK excluding London median daily rate £125 £130 £130
% change year-on-year
-3.84% -
Number of hourly rates quoted 117 161 245
Median hourly rate £12.39 £13.50 £12.50
Median hourly rate % change year-on-year
-8.22% +8.00%
90% offered a hourly rate of more than £10.00 £10.48 £10.00
10% offered a hourly rate of more than £17.40 £19.00 £17.50
UK excluding London median hourly rate £12.00 £13.50 £12.45
% change year-on-year
-11.11% +8.47%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42409 47285 47247
As % of all contract IT jobs located in the UK 94.74% 94.77% 94.70%
Number of daily rates quoted 27591 30033 29769
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £588 £575
UK excluding London median daily rate £393 £380 £375
% change year-on-year
+3.28% +1.33%
Number of hourly rates quoted 1510 1731 1882
Median hourly rate £17.50 £17.50 £16.50
Median hourly rate % change year-on-year
- +6.06%
90% offered a hourly rate of more than £11.00 £10.61 £10.50
10% offered a hourly rate of more than £45.00 £46.50 £37.50
UK excluding London median hourly rate £17.32 £17.50 £16.00
% change year-on-year
-1.02% +9.37%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 17 January 2017.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 17 January 2017.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 338 £135 - 95
London -40 96 £165 +13.79% 27
South East -10 62 £145 +1.75% 20
North West +36 39 £120 - 5
West Midlands +19 38 £163 +25.00% 8
Yorkshire -4 33 £125 - 10
South West +31 29 £160 +45.45% 8
West Yorkshire +15 26 £125 +13.63% 4
Hampshire +21 24 £108 -32.81% 4
East of England -25 24 £120 -15.78% 9
Manchester +27 19 £118 +16.04% 2
Leeds -2 19 £125 +13.63% 3
City of London -8 16 £163 +8.33% 6
East Midlands +2 15 £110 -25.42% 6
South Wales +20 13 £100 -52.38%
Wales +6 13 £100 -52.38%
Cardiff +25 12 £100 -
Cheshire +27 11 £120 -20.00% 1
Northampton -6 11 £110 - 1
Northamptonshire -7 11 £110 - 2
Surrey +16 10 £130 -16.12% 8
Staffordshire +8 10 £170 +30.76%
Stoke-on-Trent - 9 £170 -
Scotland +30 8 £115 -
West Sussex +4 8 £170 -28.42% 1
Milton Keynes 0 8 £136 -2.67% 2
Buckinghamshire -4 8 £136 -2.67% 2
Warwickshire - 8 £84 - 1
Warrington +24 7 £120 -
Bristol +12 7 £125 - 4

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 17 January 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 475 (56.95%) Windows
2 420 (50.36%) Active Directory
3 337 (40.41%) ITIL
4 322 (38.61%) Microsoft
5 304 (36.45%) MS Office
6 276 (33.09%) Windows 7
7 177 (21.22%) MS Excel
8 130 (15.59%) Service Management
9 127 (15.23%) SLA
10 97 (11.63%) Windows XP
11 96 (11.51%) Citrix
12 92 (11.03%) Incident Management
13 88 (10.55%) Finance
14 86 (10.31%) Blackberry
15 70 (8.39%) Analytical Skills
16 68 (8.15%) ITSM
17 66 (7.91%) MS Exchange
18 63 (7.55%) Security Cleared
19 60 (7.19%) Problem Management
20 55 (6.59%) Legal
21 53 (6.35%) Blackberry Enterprise Server
22 52 (6.24%) ITIL Certification
23 51 (6.12%) Windows 8
24 45 (5.40%) SCCM
24 45 (5.40%) Windows Server
25 44 (5.28%) Office 365
26 43 (5.16%) iPhone
27 42 (5.04%) Law
28 41 (4.92%) Cisco
29 39 (4.68%) ServiceNow

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 66 (7.91%) MS Exchange
2 53 (6.35%) Blackberry Enterprise Server
3 23 (2.76%) IBM Notes
4 20 (2.40%) Exchange Server 2010
5 15 (1.80%) Exchange Server 2007
6 11 (1.32%) SharePoint
7 9 (1.08%) Exchange Server 2013
8 7 (0.84%) Skype for Business
9 4 (0.48%) Exchange Server 2003
9 4 (0.48%) SharePoint 2013
10 2 (0.24%) Moodle
10 2 (0.24%) SharePoint 2010
11 1 (0.12%) CMS
Applications
1 304 (36.45%) MS Office
2 177 (21.22%) MS Excel
3 12 (1.44%) MS PowerPoint
4 5 (0.60%) MS Visio
4 5 (0.60%) Spreadsheet
5 3 (0.36%) Acrobat
6 1 (0.12%) Adobe Illustrator
6 1 (0.12%) InDesign
6 1 (0.12%) MS Project
6 1 (0.12%) SOLIDWORKS
Business Applications
1 7 (0.84%) Dynamics CRM
2 6 (0.72%) Remedy ITSM
3 2 (0.24%) Payment Gateway
4 1 (0.12%) Dynamics NAV
4 1 (0.12%) PeopleSoft HRMS
4 1 (0.12%) SAP Oil and Gas
4 1 (0.12%) SystmOne
4 1 (0.12%) Visualfiles
Cloud Services
1 44 (5.28%) Office 365
2 1 (0.12%) Cloud Computing
2 1 (0.12%) G Suite
2 1 (0.12%) Google Drive
2 1 (0.12%) OneDrive
2 1 (0.12%) SaaS
Communications & Networking
1 28 (3.36%) TCP/IP
2 27 (3.24%) Internet
3 20 (2.40%) LAN
3 20 (2.40%) VPN
4 19 (2.28%) Wireless
5 17 (2.04%) WAN
6 16 (1.92%) Remote Desktop
7 15 (1.80%) DNS
8 13 (1.56%) DHCP
9 11 (1.32%) VoIP
10 10 (1.20%) Intranet
11 9 (1.08%) Wi-Fi
12 7 (0.84%) Skype
13 5 (0.60%) Firewall
14 3 (0.36%) IP Telephony
15 2 (0.24%) ADSL
15 2 (0.24%) ATM
15 2 (0.24%) Broadband
15 2 (0.24%) Cisco IOS
15 2 (0.24%) LDAP
Database & Business Intelligence
1 3 (0.36%) SQL Server
2 2 (0.24%) Oracle BI EE
3 1 (0.12%) BusinessObjects
3 1 (0.12%) BusinessObjects Business Intelligence
3 1 (0.12%) EDRMS
3 1 (0.12%) MS Access
3 1 (0.12%) SQL Server 2005
3 1 (0.12%) SQL Server 2008
3 1 (0.12%) SQL Server 2012
Development Applications
1 1 (0.12%) MSI
General
1 88 (10.55%) Finance
2 55 (6.59%) Legal
3 42 (5.04%) Law
4 31 (3.72%) Retail
5 19 (2.28%) Telecoms
6 16 (1.92%) Financial Institution
7 14 (1.68%) German Language
7 14 (1.68%) Spanish Language
8 12 (1.44%) Banking
8 12 (1.44%) French Language
9 11 (1.32%) Italian Language
10 10 (1.20%) Portuguese Language
11 9 (1.08%) Russian Language
12 8 (0.96%) Dutch Language
13 7 (0.84%) Publishing
14 6 (0.72%) Back Office
15 5 (0.60%) Japanese Language
16 4 (0.48%) Advertising
16 4 (0.48%) Investment Banking
16 4 (0.48%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.24%) HTML
2 1 (0.12%) Web Services
2 1 (0.12%) X-Windows
Miscellaneous
1 86 (10.31%) Blackberry
2 70 (8.39%) Analytical Skills
3 43 (5.16%) iPhone
4 30 (3.60%) iPad
5 23 (2.76%) NHS
6 19 (2.28%) Management Information System
7 15 (1.80%) Smartphone
8 14 (1.68%) Computer Science
9 12 (1.44%) Fat Client
9 12 (1.44%) Thin Client
10 10 (1.20%) Driving Licence
11 9 (1.08%) Enterprise Software
11 9 (1.08%) Video Conferencing
12 7 (0.84%) EPoS
13 6 (0.72%) Wiki
14 5 (0.60%) Client/Server
15 4 (0.48%) CMDB
15 4 (0.48%) Statistics
16 3 (0.36%) Hedge funds
16 3 (0.36%) Reinsurance
Operating Systems
1 475 (56.95%) Windows
2 276 (33.09%) Windows 7
3 97 (11.63%) Windows XP
4 51 (6.12%) Windows 8
5 45 (5.40%) Windows Server
6 36 (4.32%) Windows 10
7 25 (3.00%) Android
7 25 (3.00%) Windows Server 2008
8 21 (2.52%) Mac OS X
9 18 (2.16%) Windows Server 2003
10 10 (1.20%) Windows 2000
11 9 (1.08%) Windows Server 2012
12 8 (0.96%) Linux
13 7 (0.84%) Apple iOS
13 7 (0.84%) Mac OS
13 7 (0.84%) Windows Vista
14 3 (0.36%) Unix
15 2 (0.24%) Windows Mobile
16 1 (0.12%) Windows NT
Processes & Methodologies
1 337 (40.41%) ITIL
2 130 (15.59%) Service Management
3 92 (11.03%) Incident Management
4 68 (8.15%) ITSM
5 60 (7.19%) Problem Management
6 34 (4.08%) Service Delivery
7 33 (3.96%) CRM
8 31 (3.72%) Root Cause Analysis
9 27 (3.24%) ITIL V3
10 18 (2.16%) Change Management
11 14 (1.68%) Time Management
12 13 (1.56%) Asset Management
13 12 (1.44%) Document Management
14 11 (1.32%) Information Security
15 10 (1.20%) Trend Analysis
16 9 (1.08%) ERP
16 9 (1.08%) Software Deployment
17 8 (0.96%) Chat Support
17 8 (0.96%) Ticket Management
18 7 (0.84%) Email Management
Programming Languages
1 12 (1.44%) SQL
2 3 (0.36%) Java
2 3 (0.36%) PHP
3 2 (0.24%) C
Qualifications
1 63 (7.55%) Security Cleared
2 52 (6.24%) ITIL Certification
3 36 (4.32%) SC Cleared
4 27 (3.24%) Microsoft Certification
5 20 (2.40%) Degree
6 19 (2.28%) MCP
7 14 (1.68%) ITIL Foundation Certificate
8 13 (1.56%) MOS
9 7 (0.84%) DV Cleared
9 7 (0.84%) MCDST
9 7 (0.84%) MCITP
10 6 (0.72%) MCSE
11 5 (0.60%) NVQ Level 3
12 4 (0.48%) A+ Certification
12 4 (0.48%) BPSS Clearance
12 4 (0.48%) DBS Check
13 3 (0.36%) MCSA
13 3 (0.36%) MCTS
14 1 (0.12%) ECDL
14 1 (0.12%) JNCIA
Quality Assurance & Compliance
1 127 (15.23%) SLA
2 4 (0.48%) Disclosure Scotland
3 2 (0.24%) ISO 9001
3 2 (0.24%) QA
System Software
1 420 (50.36%) Active Directory
2 21 (2.52%) VMware Infrastructure
3 12 (1.44%) vSphere
3 12 (1.44%) XenApp
4 11 (1.32%) Virtual Desktop
5 5 (0.60%) Terminal Services
6 4 (0.48%) Virtual Machines
7 2 (0.24%) Virtual Servers
8 1 (0.12%) BitLocker
8 1 (0.12%) Hyper-V
8 1 (0.12%) Microsoft App-V
8 1 (0.12%) XenDesktop
8 1 (0.12%) XenServer
Systems Management
1 45 (5.40%) SCCM
2 13 (1.56%) Systems Management Server (SMS)
3 9 (1.08%) AirWatch
4 8 (0.96%) DameWare
5 3 (0.36%) OVSD
5 3 (0.36%) SCSM
5 3 (0.36%) WSUS
6 2 (0.24%) Netcool
6 2 (0.24%) SCOM
7 1 (0.12%) BMC Marimba
7 1 (0.12%) Nagios
7 1 (0.12%) OpenView
7 1 (0.12%) SCVMM
Vendors
1 322 (38.61%) Microsoft
2 96 (11.51%) Citrix
3 41 (4.92%) Cisco
4 39 (4.68%) ServiceNow
5 33 (3.96%) LANDesk
6 31 (3.72%) Apple
7 29 (3.48%) VMware
8 27 (3.24%) HP
9 23 (2.76%) Lotus
10 22 (2.64%) Remedy
11 14 (1.68%) iManage
12 12 (1.44%) Altiris
12 12 (1.44%) Dell
12 12 (1.44%) SAP
13 10 (1.20%) Mitel
14 8 (0.96%) MobileIron
15 5 (0.60%) Adobe
15 5 (0.60%) Canon
15 5 (0.60%) Google
15 5 (0.60%) Wyse
City, London
The Bridge Ltd
Rate: From £0 to £170 per day
Posted: 8 hours ago
Basingstoke, Hampshire
Experis Ltd
Posted: Yesterday
London
Plan-net
Rate: Unspecified Competitive rate
Posted: Yesterday
Guildford, Surrey
Plan-net
Rate: Unspecified Competitive rate
Posted: Yesterday
Middlesbrough, Cleveland
Reed Technology
Rate: £11 - £13 per hour
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £10 - £11 per hour
Posted: 4 days ago
Ipswich, Suffolk
The Bridge Ltd
Rate: Market Rate
Posted: Yesterday
Selby, North Yorkshire
The Bridge Ltd
Rate: Market Rate
Posted: Yesterday
London
Ebury
Rate: £170.00 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Rate: £18 per annum
Posted: 6 days ago
Ipswich, Suffolk
The Bridge Ltd
Rate: Unspecified Competitive Market Rate
Posted: Yesterday
Selby, North Yorkshire
The Bridge Ltd
Rate: Unspecified Competitive Market Rate
Posted: Yesterday
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £9.00 - £11.00 per hour
Posted: 6 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Rate: £9.00 - £12.00 per hour
Posted: 6 days ago
London
TEKsystems
Rate: £175 - £210 per day
Posted: 6 days ago
Portsmouth, Hampshire
Haybrook IT Resourcing Ltd
Rate: Up to £14 per hour
Posted: 5 days ago
Selby, North Yorkshire
4it Recruitment Ltd
Rate: From £350 to £420 per day 4 Months initially
Posted: 4 days ago
Ipswich, Suffolk
4it Recruitment Ltd
Rate: From £350 to £420 per day 4 Months initially
Posted: 4 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Rate: From £350 to £420 per day 4 Months initially
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: 5 days ago