The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 216 226 257
Rank change year-on-year
+10 +31
Contract jobs requiring a Service Desk Analyst 567 497 330
As % of all contract IT jobs located in the UK 1.05% 0.94% 0.70%
As % of the Job Titles category 1.13% 1.02% 0.76%
Number of daily rates quoted 163 179 97
Average daily rate
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of your Daily Rate
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£130 £125 £140
Average daily rate % change year-on-year
+4.00% -10.71%
90% offered a daily rate of more than £100 £97 £90
10% offered a daily rate of more than £190 £190 £204
UK excluding London average daily rate £120 £120 £110
% change year-on-year
+0.20% +9.09%
Number of hourly rates quoted 253 190 140
Average hourly rate £13.00 £14.21 £13.00
Average hourly rate % change year-on-year
-8.51% +9.30%
90% offered a hourly rate of more than £10.34 £9.98 £10.00
10% offered a hourly rate of more than £18.83 £20.00 £20.00
UK excluding London average hourly rate £12.50 £14.00 £12.50
% change year-on-year
-10.71% +12.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50008 48637 43579
As % of all contract IT jobs located in the UK 92.32% 92.39% 92.45%
Number of daily rates quoted 30924 30184 25017
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1983 2005 2160
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £40.50 £41.50
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 May 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 May 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 538 £130 +4.00% 93
London -44 146 £160 +3.22% 24
South East +7 103 £128 +6.25% 18
East of England +11 65 £100 -33.33% 4
East Midlands +6 51 £81 +15.71% 8
North East +30 47 £120 - 2
North West -20 40 £150 +36.36% 8
Tyne and Wear +25 39 £120 - 2
Newcastle upon Tyne +22 34 £120 - 2
Yorkshire +1 34 £120 +9.09% 13
West Midlands +1 33 £125 - 7
City of London -13 32 £165 -8.33% 10
Hampshire +23 29 £116 -7.00% 6
Leicestershire +22 24 £81 - 2
Cambridgeshire +7 23 - - 2
South West +8 19 £125 +28.46% 9
Manchester -14 18 £166 +44.56% 5
Peterborough +11 17 - - 1
West Yorkshire -4 17 £125 - 10
Oxfordshire -15 17 £128 +27.50% 1
Scotland +2 16 - - 5
Leeds -2 16 £125 - 8
Cheshire -9 16 £110 +4.76% 3
Northamptonshire +14 15 - - 1
Surrey +6 15 £130 +8.33% 3
Northampton +10 14 - - 1
Birmingham +1 14 £158 +26.00% 2
Essex -13 14 £90 -47.05% 1
Havant - 14 - -
East Sussex -4 12 £140 - 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 684 (61.29%) Windows
2 515 (46.15%) MS Office
3 507 (45.43%) Active Directory
4 490 (43.91%) Microsoft
5 426 (38.17%) ITIL
6 403 (36.11%) Windows 7
7 311 (27.87%) MS Excel
8 231 (20.70%) Windows XP
9 197 (17.65%) Citrix
10 177 (15.86%) SLA
11 155 (13.89%) Incident Management
12 131 (11.74%) Service Management
13 119 (10.66%) Blackberry
14 118 (10.57%) Finance
15 101 (9.05%) MS Exchange
16 98 (8.78%) Analytical Skills
17 88 (7.89%) Security Cleared
18 79 (7.08%) LAN
19 67 (6.00%) Cisco
19 67 (6.00%) VPN
20 65 (5.82%) SC Cleared
21 64 (5.73%) ITSM
22 63 (5.65%) WAN
23 60 (5.38%) MCP
24 59 (5.29%) Legal
25 56 (5.02%) Law
26 54 (4.84%) Microsoft Certification
27 53 (4.75%) Remedy
28 52 (4.66%) Lotus
29 51 (4.57%) IBM Notes

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (9.05%) MS Exchange
2 51 (4.57%) IBM Notes
3 33 (2.96%) SharePoint
4 32 (2.87%) Blackberry Enterprise Server
5 26 (2.33%) Exchange Server 2010
6 24 (2.15%) Lync
7 23 (2.06%) WorkSite
8 20 (1.79%) Exchange Server 2007
9 6 (0.54%) Exchange Server 2013
10 4 (0.36%) SharePoint 2010
11 3 (0.27%) Exchange Server 2003
11 3 (0.27%) CICS
12 2 (0.18%) SharePoint 2013
12 2 (0.18%) Tomcat
12 2 (0.18%) IIS
13 1 (0.090%) Exchange Server 5.5
13 1 (0.090%) Apache
Applications
1 515 (46.15%) MS Office
2 311 (27.87%) MS Excel
3 27 (2.42%) MS PowerPoint
4 3 (0.27%) MS Visio
5 1 (0.090%) AutoCAD
5 1 (0.090%) Spreadsheet
5 1 (0.090%) Adobe Creative Suite
Business Applications
1 7 (0.63%) Remedy ITSM
1 7 (0.63%) assyst
2 1 (0.090%) SAP Business One
2 1 (0.090%) Oracle EBS
2 1 (0.090%) Oracle Financials
2 1 (0.090%) TeleForm
Cloud Services
1 29 (2.60%) Office 365
2 12 (1.08%) Google Apps
3 8 (0.72%) Google Cloud Platform
4 3 (0.27%) SaaS
5 1 (0.090%) Amazon ELB
5 1 (0.090%) Amazon EC2
5 1 (0.090%) Amazon S3
5 1 (0.090%) Amazon AWS
Communications & Networking
1 79 (7.08%) LAN
2 67 (6.00%) VPN
3 63 (5.65%) WAN
4 50 (4.48%) TCP/IP
5 46 (4.12%) Internet
6 30 (2.69%) DNS
7 28 (2.51%) DHCP
8 18 (1.61%) Wireless
8 18 (1.61%) Firewall
9 16 (1.43%) VoIP
10 12 (1.08%) IP Telephony
11 10 (0.90%) Intranet
12 9 (0.81%) Network Security
12 9 (0.81%) Cisco IPT
12 9 (0.81%) IPsec
12 9 (0.81%) SSL
13 6 (0.54%) ADSL
13 6 (0.54%) SAN
14 5 (0.45%) Wi-Fi
15 3 (0.27%) Cisco IOS
Database & Business Intelligence
1 7 (0.63%) SQL Server
2 2 (0.18%) EDMS
3 1 (0.090%) SQL Server 2005
3 1 (0.090%) Oracle Database
Development Applications
1 3 (0.27%) Yeoman
2 1 (0.090%) Visual Studio
2 1 (0.090%) Oracle Forms
2 1 (0.090%) Jenkins
General
1 118 (10.57%) Finance
2 59 (5.29%) Legal
3 56 (5.02%) Law
4 38 (3.41%) Banking
5 29 (2.60%) Retail
6 18 (1.61%) French Language
7 16 (1.43%) Financial Institution
8 11 (0.99%) Telecoms
8 11 (0.99%) International Banking
8 11 (0.99%) German Language
9 8 (0.72%) Dutch Language
10 7 (0.63%) Local Government
10 7 (0.63%) Investment Banking
11 6 (0.54%) Manufacturing
11 6 (0.54%) Back Office
12 4 (0.36%) Russian Language
13 3 (0.27%) Japanese Language
13 3 (0.27%) Billing
13 3 (0.27%) Electronics
13 3 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.72%) HTML
2 2 (0.18%) .NET
3 1 (0.090%) XMPP
3 1 (0.090%) Middleware
3 1 (0.090%) COM
3 1 (0.090%) CSS
3 1 (0.090%) Web Services
3 1 (0.090%) EDI
Miscellaneous
1 119 (10.66%) Blackberry
2 98 (8.78%) Analytical Skills
3 38 (3.41%) NHS
4 34 (3.05%) Management Information System
5 20 (1.79%) iPhone
6 19 (1.70%) iPad
7 15 (1.34%) Video Conferencing
7 15 (1.34%) PDA
7 15 (1.34%) Hedge funds
8 10 (0.90%) Enterprise Software
9 9 (0.81%) CMDB
10 8 (0.72%) Thin Client
10 8 (0.72%) Fat Client
11 7 (0.63%) Device Driver
11 7 (0.63%) Handset
12 6 (0.54%) BYOD
12 6 (0.54%) Smartphone
13 5 (0.45%) User Experience
14 4 (0.36%) Mobile Computing
14 4 (0.36%) Client/Server
Operating Systems
1 684 (61.29%) Windows
2 403 (36.11%) Windows 7
3 231 (20.70%) Windows XP
4 50 (4.48%) Windows 8
5 47 (4.21%) Windows Server 2008
6 43 (3.85%) Windows Server 2003
7 23 (2.06%) Android
8 16 (1.43%) Mac OS X
9 15 (1.34%) Windows Vista
9 15 (1.34%) Windows Server 2012
10 12 (1.08%) Apple iOS
11 11 (0.99%) Linux
11 11 (0.99%) Mac OS
12 10 (0.90%) Windows 2000 Server
13 6 (0.54%) Windows NT
14 5 (0.45%) UNIX
15 4 (0.36%) Windows Mobile
16 1 (0.090%) Ubuntu
16 1 (0.090%) AIX
16 1 (0.090%) Solaris
Processes & Methodologies
1 426 (38.17%) ITIL
2 155 (13.89%) Incident Management
3 131 (11.74%) Service Management
4 64 (5.73%) ITSM
5 40 (3.58%) Service Delivery
6 28 (2.51%) Time Management
7 25 (2.24%) Document Management
8 18 (1.61%) Problem Management
9 15 (1.34%) Migration
10 13 (1.16%) Coaching
11 12 (1.08%) Service Desk Management
12 10 (0.90%) Root Cause Analysis
13 9 (0.81%) Change Management
14 7 (0.63%) Asset Management
14 7 (0.63%) Mentoring
14 7 (0.63%) Continuous Improvement
14 7 (0.63%) ITIL V3
15 6 (0.54%) Software Deployment
15 6 (0.54%) Stakeholder Engagement
15 6 (0.54%) Information Security
Programming Languages
1 15 (1.34%) C
2 5 (0.45%) SQL
3 2 (0.18%) Java
Qualifications
1 88 (7.89%) Security Cleared
2 65 (5.82%) SC Cleared
3 60 (5.38%) MCP
4 54 (4.84%) Microsoft Certification
5 33 (2.96%) ITIL Certification
6 32 (2.87%) ITIL Foundation Certificate
7 21 (1.88%) A+ Certification
7 21 (1.88%) MCSE
8 19 (1.70%) MOS
8 19 (1.70%) Degree
9 13 (1.16%) Cisco Certification
10 12 (1.08%) MCSA
11 10 (0.90%) CCNA
12 7 (0.63%) MCTS
13 5 (0.45%) DV Cleared
14 4 (0.36%) HNC
14 4 (0.36%) MCITP
15 3 (0.27%) Network+ Certification
16 2 (0.18%) CTC Cleared
16 2 (0.18%) MCDST
Quality Assurance & Compliance
1 177 (15.86%) SLA
2 12 (1.08%) Dodd-Frank
2 12 (1.08%) Sarbanes-Oxley
3 2 (0.18%) ISO/IEC 27001
4 1 (0.090%) QA
System Software
1 507 (45.43%) Active Directory
2 10 (0.90%) XenApp
3 9 (0.81%) VMware Infrastructure
4 8 (0.72%) Terminal Server
5 3 (0.27%) Terminal Services
5 3 (0.27%) Hyper-V
6 2 (0.18%) XenDesktop
7 1 (0.090%) VMware ESX
7 1 (0.090%) BitLocker
Systems Management
1 30 (2.69%) SCCM
2 20 (1.79%) OpenView
3 11 (0.99%) Systems Management Server (SMS)
4 8 (0.72%) OVSD
5 3 (0.27%) DameWare
5 3 (0.27%) Backup Exec
6 2 (0.18%) Symantec Enterprise Vault
7 1 (0.090%) ServiceCenter
7 1 (0.090%) SCOM
7 1 (0.090%) Cisco IPCC
7 1 (0.090%) Norton AntiVirus
7 1 (0.090%) CiscoWorks
7 1 (0.090%) Unicenter
7 1 (0.090%) Puppet
7 1 (0.090%) Ansible
7 1 (0.090%) SCSM
7 1 (0.090%) Casper Suite
7 1 (0.090%) AirWatch
Vendors
1 490 (43.91%) Microsoft
2 197 (17.65%) Citrix
3 67 (6.00%) Cisco
4 53 (4.75%) Remedy
5 52 (4.66%) Lotus
6 42 (3.76%) HP
7 30 (2.69%) ServiceNow
7 30 (2.69%) VMware
8 26 (2.33%) Google
9 25 (2.24%) Symantec
10 21 (1.88%) McAfee
11 20 (1.79%) Apple
12 19 (1.70%) Adobe
13 11 (0.99%) Dell
14 10 (0.90%) LANDesk
15 9 (0.81%) Altiris
15 9 (0.81%) Blue Coat
15 9 (0.81%) Mitel
15 9 (0.81%) AppSense
15 9 (0.81%) CheckPoint
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