The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 196 221 260
Rank change year-on-year
+25 +39
Contract jobs requiring a Service Desk Analyst 565 484 338
As % of all contract IT jobs located in the UK 1.04% 0.92% 0.74%
As % of the Job Titles category 1.13% 1.00% 0.80%
Number of daily rates quoted 197 191 94
Average daily rate
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£135 £128 £125
Average daily rate % change year-on-year
+5.88% +2.00%
90% offered a daily rate of more than £100 £70 £85
10% offered a daily rate of more than £210 £204 £204
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 229 144 138
Average hourly rate £13.00 £13.50 £13.00
Average hourly rate % change year-on-year
-3.70% +3.84%
90% offered a hourly rate of more than £10.00 £10.70 £10.00
10% offered a hourly rate of more than £18.50 £20.80 £18.80
UK excluding London average hourly rate £12.50 £13.00 £12.00
% change year-on-year
-3.84% +8.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50025 48432 42510
As % of all contract IT jobs located in the UK 92.45% 92.39% 92.77%
Number of daily rates quoted 30372 29064 24408
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1969 2003 2177
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 March 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 March 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 531 £136 +4.23% 73
London -1 170 £165 -13.15% 21
South East +1 97 £138 +14.58% 22
East of England +28 63 £135 +3.84% 4
East Midlands -15 48 £81 +15.71% 7
City of London -4 42 £168 -11.84% 8
West Midlands +15 38 £145 -26.58% 5
North West -27 37 £125 +16.27% 5
Yorkshire -1 30 £125 +16.27% 7
Hampshire +15 28 £150 +20.00% 4
South West +1 25 £121 +17.56% 2
North East +16 21 £90 -40.00%
Scotland 0 20 £115 -2.95% 5
Essex +12 19 £135 - 1
Birmingham +5 19 £185 - 3
Cheshire -1 19 £120 +14.28% 2
Cambridgeshire +7 18 - - 2
Berkshire -11 18 £140 +40.00% 5
Havant - 18 - - 1
West Yorkshire -9 17 £125 +13.63% 5
Tyne and Wear +19 16 £90 -40.00%
Leicestershire +15 16 £81 - 1
Northamptonshire +2 16 - - 2
Surrey +2 14 £140 +30.23% 7
Manchester -16 14 £135 +17.39% 3
Northampton +1 13 - - 1
Leeds -8 12 £125 +13.63% 3
Hertfordshire +16 11 - - 1
Bristol +12 11 £121 -
Newcastle upon Tyne +10 11 £90 -40.00%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 706 (59.23%) Windows
2 550 (46.14%) MS Office
3 512 (42.95%) Active Directory
4 497 (41.69%) Microsoft
5 484 (40.60%) ITIL
6 410 (34.40%) Windows 7
7 325 (27.27%) MS Excel
8 226 (18.96%) Citrix
9 221 (18.54%) Windows XP
10 185 (15.52%) SLA
11 157 (13.17%) Service Management
12 156 (13.09%) Incident Management
13 139 (11.66%) Blackberry
14 134 (11.24%) Finance
15 109 (9.14%) Security Cleared
16 104 (8.72%) MS Exchange
17 94 (7.89%) Analytical Skills
18 87 (7.30%) SC Cleared
19 77 (6.46%) MCP
20 75 (6.29%) Lotus
21 74 (6.21%) IBM Notes
22 71 (5.96%) ITSM
23 67 (5.62%) Law
23 67 (5.62%) LAN
23 67 (5.62%) VPN
24 64 (5.37%) Remedy
25 63 (5.29%) Cisco
26 62 (5.20%) Legal
27 58 (4.87%) Microsoft Certification
28 55 (4.61%) HP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 104 (8.72%) MS Exchange
2 74 (6.21%) IBM Notes
3 46 (3.86%) Blackberry Enterprise Server
4 39 (3.27%) SharePoint
5 25 (2.10%) Lync
6 21 (1.76%) WorkSite
7 20 (1.68%) Exchange Server 2010
8 13 (1.09%) Exchange Server 2007
9 9 (0.76%) CICS
10 7 (0.59%) Exchange Server 2003
11 3 (0.25%) SharePoint 2010
11 3 (0.25%) Exchange Server 2013
12 2 (0.17%) SharePoint 2013
12 2 (0.17%) CMS
12 2 (0.17%) IIS
12 2 (0.17%) Tomcat
13 1 (0.084%) Apache
Applications
1 550 (46.14%) MS Office
2 325 (27.27%) MS Excel
3 32 (2.68%) MS PowerPoint
4 5 (0.42%) Spreadsheet
5 2 (0.17%) Adobe Creative Suite
5 2 (0.17%) MS Visio
6 1 (0.084%) AutoCAD
Business Applications
1 11 (0.92%) Remedy ITSM
2 10 (0.84%) assyst
3 1 (0.084%) thinkFolio
3 1 (0.084%) Oracle Financials
3 1 (0.084%) Oracle EBS
Cloud Services
1 24 (2.01%) Office 365
2 13 (1.09%) Google Apps
3 8 (0.67%) Google Cloud Platform
4 2 (0.17%) SaaS
5 1 (0.084%) Amazon EC2
5 1 (0.084%) Amazon S3
5 1 (0.084%) Amazon AWS
5 1 (0.084%) Amazon ELB
Communications & Networking
1 67 (5.62%) LAN
1 67 (5.62%) VPN
2 55 (4.61%) WAN
3 43 (3.61%) Internet
4 38 (3.19%) TCP/IP
5 24 (2.01%) VoIP
6 21 (1.76%) Wireless
7 20 (1.68%) DNS
8 17 (1.43%) DHCP
9 12 (1.01%) Wi-Fi
10 11 (0.92%) Firewall
10 11 (0.92%) IP Telephony
11 9 (0.76%) Cisco IPT
12 7 (0.59%) Intranet
13 5 (0.42%) Cisco IOS
13 5 (0.42%) ADSL
13 5 (0.42%) SAN
14 4 (0.34%) Broadband
15 3 (0.25%) ISDN
15 3 (0.25%) LDAP
Database & Business Intelligence
1 7 (0.59%) SQL Server
2 1 (0.084%) Crystal Reports
2 1 (0.084%) MS Access
2 1 (0.084%) EDMS
Development Applications
1 2 (0.17%) Yeoman
2 1 (0.084%) Jenkins
General
1 134 (11.24%) Finance
2 67 (5.62%) Law
3 62 (5.20%) Legal
4 35 (2.94%) Retail
5 34 (2.85%) Banking
6 17 (1.43%) French Language
7 16 (1.34%) Telecoms
8 12 (1.01%) Financial Institution
9 11 (0.92%) German Language
10 10 (0.84%) Investment Banking
11 9 (0.76%) Advertising
12 8 (0.67%) Local Government
12 8 (0.67%) Dutch Language
13 7 (0.59%) Manufacturing
14 5 (0.42%) Back Office
14 5 (0.42%) International Banking
15 4 (0.34%) Russian Language
16 3 (0.25%) Japanese Language
16 3 (0.25%) Electronics
17 2 (0.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.17%) HTML
1 2 (0.17%) LINQ
2 1 (0.084%) .NET
2 1 (0.084%) COM
2 1 (0.084%) Web Services
2 1 (0.084%) EDI
2 1 (0.084%) XMPP
Miscellaneous
1 139 (11.66%) Blackberry
2 94 (7.89%) Analytical Skills
3 43 (3.61%) Management Information System
4 40 (3.36%) NHS
5 18 (1.51%) iPad
6 17 (1.43%) Video Conferencing
6 17 (1.43%) iPhone
7 13 (1.09%) Hedge funds
7 13 (1.09%) PDA
8 9 (0.76%) Handset
9 8 (0.67%) CMDB
10 7 (0.59%) Enterprise Software
10 7 (0.59%) EPoS
10 7 (0.59%) AS400
11 6 (0.50%) Smartphone
11 6 (0.50%) Computer Science
12 5 (0.42%) User Experience
12 5 (0.42%) Fat Client
12 5 (0.42%) Statistics
12 5 (0.42%) Thin Client
Operating Systems
1 706 (59.23%) Windows
2 410 (34.40%) Windows 7
3 221 (18.54%) Windows XP
4 52 (4.36%) Windows Server 2008
5 43 (3.61%) Windows 8
6 37 (3.10%) Windows Server 2003
7 24 (2.01%) Android
8 23 (1.93%) Windows Vista
9 18 (1.51%) Apple iOS
10 13 (1.09%) Mac OS X
11 12 (1.01%) Mac OS
12 11 (0.92%) Windows NT
13 10 (0.84%) Windows 2000 Server
14 7 (0.59%) Windows Server 2012
15 5 (0.42%) UNIX
15 5 (0.42%) Linux
16 3 (0.25%) Windows 2000
16 3 (0.25%) Windows Mobile
17 2 (0.17%) Windows Phone
18 1 (0.084%) Red Hat Enterprise Linux
Processes & Methodologies
1 484 (40.60%) ITIL
2 157 (13.17%) Service Management
3 156 (13.09%) Incident Management
4 71 (5.96%) ITSM
5 52 (4.36%) Service Delivery
6 31 (2.60%) Document Management
7 15 (1.26%) Migration
8 14 (1.17%) Change Management
9 13 (1.09%) Service Desk Management
10 11 (0.92%) ITIL V3
10 11 (0.92%) Asset Management
11 10 (0.84%) Time Management
12 9 (0.76%) Problem Management
12 9 (0.76%) Coaching
13 8 (0.67%) Software Deployment
13 8 (0.67%) Knowledge Management
14 7 (0.59%) Line Management
15 6 (0.50%) ITIL V2
16 5 (0.42%) Root Cause Analysis
16 5 (0.42%) Mobile Device Management
Programming Languages
1 24 (2.01%) C
2 9 (0.76%) SQL
3 3 (0.25%) Java
4 1 (0.084%) VBScript
Qualifications
1 109 (9.14%) Security Cleared
2 87 (7.30%) SC Cleared
3 77 (6.46%) MCP
4 58 (4.87%) Microsoft Certification
5 41 (3.44%) ITIL Certification
5 41 (3.44%) ITIL Foundation Certificate
6 28 (2.35%) MCSE
7 25 (2.10%) MOS
7 25 (2.10%) Degree
8 19 (1.59%) A+ Certification
9 12 (1.01%) Cisco Certification
10 9 (0.76%) MCSA
10 9 (0.76%) CCNA
11 7 (0.59%) DV Cleared
12 6 (0.50%) MCTS
13 4 (0.34%) MCDST
13 4 (0.34%) HNC
14 3 (0.25%) HND
14 3 (0.25%) Network+ Certification
15 2 (0.17%) CNE
Quality Assurance & Compliance
1 185 (15.52%) SLA
2 12 (1.01%) Sarbanes-Oxley
2 12 (1.01%) Dodd-Frank
3 1 (0.084%) ISO/IEC 27001
3 1 (0.084%) QA
System Software
1 512 (42.95%) Active Directory
2 12 (1.01%) XenApp
3 10 (0.84%) Terminal Server
4 7 (0.59%) VMware Infrastructure
5 4 (0.34%) Terminal Services
6 3 (0.25%) Hyper-V
7 2 (0.17%) XenDesktop
Systems Management
1 29 (2.43%) SCCM
2 28 (2.35%) OpenView
3 21 (1.76%) Systems Management Server (SMS)
4 13 (1.09%) OVSD
5 7 (0.59%) Backup Exec
6 4 (0.34%) DameWare
7 2 (0.17%) Symantec Enterprise Vault
8 1 (0.084%) SCSM
8 1 (0.084%) Ansible
8 1 (0.084%) SCOM
8 1 (0.084%) Puppet
8 1 (0.084%) Norton AntiVirus
Vendors
1 497 (41.69%) Microsoft
2 226 (18.96%) Citrix
3 75 (6.29%) Lotus
4 64 (5.37%) Remedy
5 63 (5.29%) Cisco
6 55 (4.61%) HP
7 27 (2.27%) Google
8 24 (2.01%) Symantec
9 23 (1.93%) McAfee
10 21 (1.76%) VMware
10 21 (1.76%) ServiceNow
11 20 (1.68%) Apple
12 19 (1.59%) Adobe
13 14 (1.17%) Altiris
14 12 (1.01%) LANDesk
15 11 (0.92%) AppSense
15 11 (0.92%) Sun
16 10 (0.84%) Interwoven
16 10 (0.84%) Mitel
17 9 (0.76%) SAP
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Posted: 10 hours ago
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Peterborough, Cambridgeshire
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Rate: £11 - £13 per hour
Posted: 16 hours ago
West Midlands
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Rate: £16000 Per Annum
Posted: 3 days ago
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Rate: From £180 to £225 per day
Posted: 4 days ago
East Riding
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Rate: £12 - £13 per hour
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Caerphilly, Mid Glamorgan
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Rate: £10 - £12 per hour + Negotiable
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Rate: £12000.00 - £13000.00 per annum
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Posted: 5 days ago
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Rate: £80 - £100 per day
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Rate: £100 - £110 per day
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Rate: £12.00 - £13.00 per hour
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Brighton, East Sussex
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Rate: £120 - £160 per annum
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London
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Rate: £27.00 - £32.00 per hour
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Northamptonshire
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Rate: £18.50 - £19.50 per hour
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Leicestershire
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Brighton
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Cambridge
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Portsmouth
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Rate: £12.00 - £14.00 per annum
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Derby
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