The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 282 242 232
Rank change year-on-year
-40 -10
Contract jobs requiring a Service Desk Analyst 466 558 541
As % of all contract IT jobs located in the UK 0.86% 0.96% 0.96%
As % of the Job Titles category 0.91% 1.01% 1.01%
Number of daily rates quoted 204 193 226
Median daily rate £125 £125 £149
Median daily rate % change year-on-year
- -16.10%
90% offered a daily rate of more than £89 £100 £105
10% offered a daily rate of more than £217 £200 £200
UK excluding London median daily rate £120 £120 £125
% change year-on-year
- -4.00%
Number of hourly rates quoted 149 217 183
Median hourly rate £13.00 £13.50 £14.00
Median hourly rate % change year-on-year
-3.70% -3.57%
90% offered a hourly rate of more than £10.00 £10.00 £10.50
10% offered a hourly rate of more than £16.50 £19.00 £19.40
UK excluding London median hourly rate £12.13 £13.50 £13.18
% change year-on-year
-10.18% +2.46%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51261 55415 53407
As % of all contract IT jobs located in the UK 94.74% 94.88% 94.66%
Number of daily rates quoted 33404 35221 32266
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1639 2084 2091
Median hourly rate £17.00 £17.25 £17.00
Median hourly rate % change year-on-year
-1.44% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.46
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 26 August 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 26 August 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 445 £125 -1.96% 70
London -39 142 £135 -20.58% 16
South East +24 88 £140 +16.66% 19
Yorkshire +7 47 £110 -2.22% 9
West Midlands -8 41 £80 -27.27% 7
East of England -17 36 £108 -17.30% 6
East Midlands -1 33 £83 -20.95% 2
South West -6 29 £158 +31.25% 6
West Yorkshire +4 24 £111 -1.11% 5
North West -13 24 £110 -8.33% 4
Surrey +27 23 £125 +4.16% 4
City of London +17 21 £129 -30.40% 3
Essex +13 19 £175 +59.09%
Leeds -5 19 £100 -11.11% 5
Hampshire 0 18 £150 +33.33% 8
Colchester -2 18 £175 -
Bristol -9 18 £150 +20.00% 1
Buckinghamshire +17 16 £135 -6.25% 2
Milton Keynes +16 15 £135 -6.25% 2
West Sussex +5 14 £214 +78.12% 2
Derbyshire +10 13 £97 -11.59% 1
Wales +26 12 £200 - 1
Leicestershire +5 12 £82 -18.00%
South Yorkshire +1 11 £115 +6.00% 1
Dudley - 11 £80 -
South Wales +24 10 £200 -33.33% 1
North Yorkshire +6 10 £105 -8.69% 3
Derby +5 10 £97 -11.59% 1
Kegworth +3 10 £80 -24.28%
Warwickshire +1 10 £130 +13.04%

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 August 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 583 (63.03%) Windows
2 499 (53.95%) Active Directory
3 368 (39.78%) MS Office
4 342 (36.97%) Windows 7
5 340 (36.76%) Microsoft
6 326 (35.24%) ITIL
7 243 (26.27%) MS Excel
8 180 (19.46%) Finance
9 171 (18.49%) Citrix
10 155 (16.76%) Incident Management
11 145 (15.68%) Blackberry
12 142 (15.35%) Windows XP
13 131 (14.16%) SLA
14 109 (11.78%) Service Management
15 98 (10.59%) MS Exchange
16 83 (8.97%) Law
17 80 (8.65%) Windows 8
18 77 (8.32%) ITSM
19 74 (8.00%) Office 365
20 64 (6.92%) Windows Server
20 64 (6.92%) Document Management
21 60 (6.49%) Legal
21 60 (6.49%) VPN
22 57 (6.16%) Analytical Skills
23 55 (5.95%) TCP/IP
24 49 (5.30%) LAN
24 49 (5.30%) Microsoft Certification
25 48 (5.19%) SCCM
26 47 (5.08%) Windows Server 2008
26 47 (5.08%) Problem Management

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (10.59%) MS Exchange
2 40 (4.32%) Blackberry Enterprise Server
3 31 (3.35%) SharePoint
4 26 (2.81%) Exchange Server 2010
5 21 (2.27%) IBM Notes
6 19 (2.05%) Exchange Server 2007
7 16 (1.73%) Skype for Business
8 13 (1.41%) Exchange Server 2003
9 7 (0.76%) SharePoint 2010
10 6 (0.65%) Exchange Server 2013
11 5 (0.54%) IIS
12 3 (0.32%) CMS
12 3 (0.32%) SharePoint 2013
13 1 (0.11%) K2 blackpearl
13 1 (0.11%) Office Communications Server
Applications
1 368 (39.78%) MS Office
2 243 (26.27%) MS Excel
3 22 (2.38%) MS PowerPoint
4 6 (0.65%) Acrobat
4 6 (0.65%) MS Visio
5 5 (0.54%) Spreadsheet
6 1 (0.11%) AutoCAD
6 1 (0.11%) MS Project
6 1 (0.11%) Photoshop
Business Applications
1 7 (0.76%) Remedy ITSM
2 2 (0.22%) Remedy AR System
3 1 (0.11%) Dynamics CRM
3 1 (0.11%) SAP ERP
Cloud Services
1 74 (8.00%) Office 365
2 7 (0.76%) Mimecast
3 4 (0.43%) Google Apps
4 3 (0.32%) OneDrive
4 3 (0.32%) SaaS
5 2 (0.22%) Amazon AWS
5 2 (0.22%) IaaS
5 2 (0.22%) Microsoft Azure
6 1 (0.11%) Cloud Computing
Communications & Networking
1 60 (6.49%) VPN
2 55 (5.95%) TCP/IP
3 49 (5.30%) LAN
4 41 (4.43%) WAN
5 32 (3.46%) DNS
6 30 (3.24%) Internet
6 30 (3.24%) Remote Desktop
7 29 (3.14%) DHCP
8 19 (2.05%) Wireless
9 13 (1.41%) Intranet
10 12 (1.30%) Skype
11 11 (1.19%) Wi-Fi
12 8 (0.86%) VoIP
13 7 (0.76%) Firewall
14 6 (0.65%) Broadband
15 5 (0.54%) Ethernet
16 4 (0.43%) ADSL
16 4 (0.43%) Cisco IOS
16 4 (0.43%) WebEx
17 3 (0.32%) SAN
Database & Business Intelligence
1 5 (0.54%) SQL Server
2 3 (0.32%) SQL Server 2008
3 2 (0.22%) Amazon RDS
4 1 (0.11%) BusinessObjects XI
Development Applications
1 3 (0.32%) JIRA
2 1 (0.11%) ClearQuest
2 1 (0.11%) MSI
General
1 180 (19.46%) Finance
2 83 (8.97%) Law
3 60 (6.49%) Legal
4 29 (3.14%) Banking
5 24 (2.59%) Retail
6 14 (1.51%) Japanese Language
7 13 (1.41%) Italian Language
7 13 (1.41%) Telecoms
8 11 (1.19%) Financial Institution
8 11 (1.19%) German Language
9 10 (1.08%) Back Office
10 9 (0.97%) French Language
11 7 (0.76%) Spanish Language
12 6 (0.65%) Marketing
13 5 (0.54%) Dutch Language
13 5 (0.54%) International Banking
14 4 (0.43%) Local Government
14 4 (0.43%) Portuguese Language
15 3 (0.32%) Pharmaceutical
15 3 (0.32%) Publishing
Libraries, Frameworks & Software Standards
1 5 (0.54%) Middleware
2 2 (0.22%) Web Services
3 1 (0.11%) HTML
3 1 (0.11%) SAP PI
3 1 (0.11%) Software Packaging
3 1 (0.11%) X-Windows
Miscellaneous
1 145 (15.68%) Blackberry
2 57 (6.16%) Analytical Skills
3 36 (3.89%) iPhone
4 28 (3.03%) iPad
5 25 (2.70%) NHS
6 22 (2.38%) Management Information System
7 16 (1.73%) Driving Licence
7 16 (1.73%) Smartphone
8 8 (0.86%) AS400
8 8 (0.86%) Mathematics
9 7 (0.76%) Computer Science
9 7 (0.76%) Statistics
10 6 (0.65%) BYOD
10 6 (0.65%) Enterprise Software
10 6 (0.65%) Fat Client
10 6 (0.65%) Thin Client
11 5 (0.54%) Client/Server
12 4 (0.43%) Data Centre
12 4 (0.43%) Handset
12 4 (0.43%) Virtual Team
Operating Systems
1 583 (63.03%) Windows
2 342 (36.97%) Windows 7
3 142 (15.35%) Windows XP
4 80 (8.65%) Windows 8
5 64 (6.92%) Windows Server
6 47 (5.08%) Windows Server 2008
7 37 (4.00%) Windows 10
7 37 (4.00%) Windows Server 2003
8 30 (3.24%) Mac OS X
9 19 (2.05%) Apple iOS
10 18 (1.95%) Android
11 15 (1.62%) Windows Server 2012
12 11 (1.19%) Windows 2000
13 9 (0.97%) Unix
14 6 (0.65%) Linux
15 4 (0.43%) Windows NT
15 4 (0.43%) Windows Vista
16 3 (0.32%) Mac OS
16 3 (0.32%) MVS
17 2 (0.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 326 (35.24%) ITIL
2 155 (16.76%) Incident Management
3 109 (11.78%) Service Management
4 77 (8.32%) ITSM
5 64 (6.92%) Document Management
6 47 (5.08%) Problem Management
7 30 (3.24%) Service Delivery
8 25 (2.70%) ITIL V3
9 24 (2.59%) Time Management
10 20 (2.16%) Root Cause Analysis
11 16 (1.73%) Change Management
12 12 (1.30%) Knowledge Management
13 10 (1.08%) Ticket Management
14 9 (0.97%) Coaching
14 9 (0.97%) ERP
14 9 (0.97%) Mentoring
14 9 (0.97%) Network Management
15 8 (0.86%) Risk Analysis
16 6 (0.65%) Configuration Management
16 6 (0.65%) Continuous Improvement
Programming Languages
1 15 (1.62%) C
2 9 (0.97%) SQL
3 2 (0.22%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 49 (5.30%) Microsoft Certification
2 43 (4.65%) Security Cleared
3 34 (3.68%) MCP
4 26 (2.81%) ITIL Certification
5 22 (2.38%) SC Cleared
6 19 (2.05%) Degree
6 19 (2.05%) ITIL Foundation Certificate
7 18 (1.95%) MCSE
8 15 (1.62%) MCDST
9 11 (1.19%) MCSA
10 10 (1.08%) A+ Certification
10 10 (1.08%) MOS
11 8 (0.86%) Cisco Certification
12 7 (0.76%) DV Cleared
13 5 (0.54%) CCNA
14 4 (0.43%) MCITP
14 4 (0.43%) MCTS
15 3 (0.32%) BPSS Clearance
16 1 (0.11%) CTC Cleared
16 1 (0.11%) ECDL
Quality Assurance & Compliance
1 131 (14.16%) SLA
2 2 (0.22%) Disclosure Scotland
2 2 (0.22%) ISO 9001
2 2 (0.22%) Sarbanes-Oxley
System Software
1 499 (53.95%) Active Directory
2 16 (1.73%) VMware Infrastructure
3 15 (1.62%) XenApp
4 12 (1.30%) Virtual Desktop
5 7 (0.76%) Terminal Services
6 6 (0.65%) vSphere
7 5 (0.54%) XenDesktop
8 4 (0.43%) Terminal Server
9 3 (0.32%) UAG
10 2 (0.22%) Virtual Machines
11 1 (0.11%) BitLocker
11 1 (0.11%) Hyper-V
11 1 (0.11%) Virtual Servers
Systems Management
1 48 (5.19%) SCCM
2 7 (0.76%) Backup Exec
2 7 (0.76%) HP SIM
2 7 (0.76%) Symantec Endpoint Protection
3 6 (0.65%) DameWare
4 4 (0.43%) BMC Marimba
4 4 (0.43%) SCSM
5 3 (0.32%) OVSD
5 3 (0.32%) WSUS
6 2 (0.22%) SCOM
6 2 (0.22%) Systems Management Server (SMS)
6 2 (0.22%) Unicenter
7 1 (0.11%) AirWatch
7 1 (0.11%) ServiceCenter
Vendors
1 340 (36.76%) Microsoft
2 171 (18.49%) Citrix
3 46 (4.97%) Remedy
4 45 (4.86%) HP
5 40 (4.32%) ServiceNow
6 39 (4.22%) Cisco
7 33 (3.57%) VMware
8 32 (3.46%) LANDesk
9 31 (3.35%) Apple
10 21 (2.27%) Lotus
11 19 (2.05%) iManage
12 14 (1.51%) Avaya
13 13 (1.41%) Mitel
14 12 (1.30%) BMC
14 12 (1.30%) Google
14 12 (1.30%) Sun
15 10 (1.08%) Adobe
16 9 (0.97%) Altiris
17 8 (0.86%) IBM
17 8 (0.86%) Symantec
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