The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 261 260 177
Rank change year-on-year
-1 -83
Contract jobs requiring a Service Desk Analyst 455 496 719
As % of all contract IT jobs located in the UK 0.91% 0.89% 1.27%
As % of the Job Titles category 0.96% 0.94% 1.36%
Number of daily rates quoted 212 180 290
Median daily rate £140 £140 £146
Median daily rate % change year-on-year
- -3.78%
90% offered a daily rate of more than £105 £100 £104
10% offered a daily rate of more than £213 £206 £202
UK excluding London median daily rate £135 £130 £125
% change year-on-year
+3.84% +4.00%
Number of hourly rates quoted 141 200 295
Median hourly rate £12.28 £13.50 £13.00
Median hourly rate % change year-on-year
-9.07% +3.84%
90% offered a hourly rate of more than £10.08 £10.90 £10.00
10% offered a hourly rate of more than £16.50 £21.55 £17.50
UK excluding London median hourly rate £12.15 £14.00 £12.50
% change year-on-year
-13.21% +12.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47154 52548 52697
As % of all contract IT jobs located in the UK 94.59% 94.79% 93.30%
Number of daily rates quoted 30883 33471 33311
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £580 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1660 2050 2167
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.00 £37.00
UK excluding London median hourly rate £16.50 £17.00 £15.85
% change year-on-year
-2.94% +7.25%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 7 December 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 7 December 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 434 £145 +3.57% 68
London -15 124 £150 +1.69% 14
South East +43 105 £185 +32.14% 21
Yorkshire -1 42 £118 -6.00% 10
Hampshire +48 39 £195 +77.27% 6
South West +21 37 £150 +30.43% 5
West Midlands -7 35 £165 -8.33% 5
West Yorkshire +22 32 £125 +16.27% 7
North West +6 32 £120 - 4
East of England -28 31 £125 -29.57% 2
Leeds +12 22 £125 +16.27% 4
East Midlands -2 22 £110 -31.25% 5
Surrey +30 20 £155 -6.76% 8
City of London +7 17 £175 +9.54% 3
Cheshire +16 14 £120 -2.04%
Manchester +8 14 £120 - 3
Basingstoke +8 14 £205 +86.36%
Cambridgeshire -1 13 £148 -10.60% 2
Northamptonshire -8 13 £110 - 3
Buckinghamshire +16 12 £136 -6.03%
West Sussex +16 12 £190 +52.00%
Northampton -5 12 £110 -
Oxfordshire -5 11 £185 +50.71%
Southampton +14 10 £213 - 4
Milton Keynes +14 10 £136 -6.03%
Warrington 0 10 £120 -
Horsham - 10 £190 -
Cardiff +19 9 £105 -61.81% 2
Scotland +16 9 £110 -25.42% 1
Bristol +8 9 £125 - 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 521 (57.51%) Windows
2 441 (48.68%) Active Directory
3 373 (41.17%) ITIL
4 344 (37.97%) Microsoft
5 325 (35.87%) MS Office
6 296 (32.67%) Windows 7
7 191 (21.08%) MS Excel
8 144 (15.89%) SLA
9 136 (15.01%) Service Management
10 111 (12.25%) Citrix
10 111 (12.25%) Incident Management
11 109 (12.03%) Finance
11 109 (12.03%) Windows XP
12 92 (10.15%) Blackberry
13 79 (8.72%) ITSM
14 74 (8.17%) Analytical Skills
15 71 (7.84%) MS Exchange
16 62 (6.84%) Security Cleared
17 60 (6.62%) Windows 8
17 60 (6.62%) Legal
18 58 (6.40%) Office 365
19 54 (5.96%) Windows Server
20 53 (5.85%) SCCM
20 53 (5.85%) Problem Management
21 51 (5.63%) Blackberry Enterprise Server
22 48 (5.30%) ITIL Certification
23 44 (4.86%) Law
24 41 (4.53%) iPhone
24 41 (4.53%) ServiceNow
25 40 (4.42%) HP

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (7.84%) MS Exchange
2 51 (5.63%) Blackberry Enterprise Server
3 22 (2.43%) Exchange Server 2010
4 20 (2.21%) Exchange Server 2007
5 19 (2.10%) IBM Notes
6 13 (1.43%) SharePoint
7 10 (1.10%) Exchange Server 2013
7 10 (1.10%) Skype for Business
8 5 (0.55%) Exchange Server 2003
9 4 (0.44%) SharePoint 2013
10 2 (0.22%) Moodle
11 1 (0.11%) CMS
11 1 (0.11%) IIS
11 1 (0.11%) SharePoint 2010
Applications
1 325 (35.87%) MS Office
2 191 (21.08%) MS Excel
3 16 (1.77%) MS PowerPoint
4 4 (0.44%) Spreadsheet
5 3 (0.33%) Acrobat
5 3 (0.33%) MS Visio
6 1 (0.11%) Adobe Illustrator
6 1 (0.11%) InDesign
6 1 (0.11%) SOLIDWORKS
Business Applications
1 11 (1.21%) Remedy ITSM
2 7 (0.77%) Dynamics CRM
3 1 (0.11%) Dynamics NAV
3 1 (0.11%) PeopleSoft HRMS
3 1 (0.11%) SAP ERP
3 1 (0.11%) Visualfiles
Cloud Services
1 58 (6.40%) Office 365
2 4 (0.44%) SaaS
3 3 (0.33%) G Suite
4 1 (0.11%) Cloud Computing
4 1 (0.11%) Google Drive
4 1 (0.11%) OneDrive
Communications & Networking
1 32 (3.53%) VPN
2 30 (3.31%) TCP/IP
3 29 (3.20%) Internet
4 27 (2.98%) LAN
5 21 (2.32%) Remote Desktop
6 19 (2.10%) DNS
7 18 (1.99%) DHCP
8 17 (1.88%) WAN
9 14 (1.55%) Wireless
10 12 (1.32%) Wi-Fi
11 9 (0.99%) Firewall
11 9 (0.99%) Intranet
12 8 (0.88%) VoIP
13 7 (0.77%) Skype
14 4 (0.44%) ATM
15 3 (0.33%) ADSL
15 3 (0.33%) Broadband
15 3 (0.33%) IP Telephony
15 3 (0.33%) SAN
15 3 (0.33%) WLAN
Database & Business Intelligence
1 4 (0.44%) SQL Server
2 2 (0.22%) Oracle BI EE
2 2 (0.22%) SQL Server 2008
3 1 (0.11%) BusinessObjects
3 1 (0.11%) BusinessObjects Business Intelligence
3 1 (0.11%) BusinessObjects XI
3 1 (0.11%) EDRMS
3 1 (0.11%) SQL Server 2005
3 1 (0.11%) SQL Server 2012
Development Applications
1 1 (0.11%) JIRA
1 1 (0.11%) MSI
General
1 109 (12.03%) Finance
2 60 (6.62%) Legal
3 44 (4.86%) Law
4 34 (3.75%) Retail
5 23 (2.54%) Telecoms
6 17 (1.88%) Financial Institution
6 17 (1.88%) German Language
7 16 (1.77%) Banking
8 11 (1.21%) Spanish Language
9 10 (1.10%) Italian Language
10 9 (0.99%) Dutch Language
10 9 (0.99%) French Language
11 8 (0.88%) Back Office
11 8 (0.88%) Japanese Language
11 8 (0.88%) Portuguese Language
12 7 (0.77%) Marketing
12 7 (0.77%) Russian Language
13 6 (0.66%) Publishing
14 5 (0.55%) Advertising
14 5 (0.55%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (0.33%) Middleware
1 3 (0.33%) Web Services
2 1 (0.11%) X-Windows
Miscellaneous
1 92 (10.15%) Blackberry
2 74 (8.17%) Analytical Skills
3 41 (4.53%) iPhone
4 35 (3.86%) iPad
5 24 (2.65%) NHS
6 23 (2.54%) Smartphone
7 20 (2.21%) Management Information System
8 14 (1.55%) Computer Science
9 12 (1.32%) Fat Client
9 12 (1.32%) Thin Client
10 9 (0.99%) Driving Licence
11 7 (0.77%) Enterprise Software
11 7 (0.77%) EPoS
11 7 (0.77%) Video Conferencing
12 6 (0.66%) Virtual Team
12 6 (0.66%) Wiki
13 5 (0.55%) Client/Server
13 5 (0.55%) Statistics
14 4 (0.44%) BYOD
14 4 (0.44%) Hedge funds
Operating Systems
1 521 (57.51%) Windows
2 296 (32.67%) Windows 7
3 109 (12.03%) Windows XP
4 60 (6.62%) Windows 8
5 54 (5.96%) Windows Server
6 33 (3.64%) Windows 10
7 32 (3.53%) Windows Server 2008
8 26 (2.87%) Android
9 24 (2.65%) Mac OS X
10 21 (2.32%) Windows Server 2003
11 11 (1.21%) Windows Server 2012
12 10 (1.10%) Apple iOS
12 10 (1.10%) Linux
13 9 (0.99%) Windows 2000
14 7 (0.77%) Mac OS
14 7 (0.77%) Windows Vista
15 6 (0.66%) Unix
16 3 (0.33%) MVS
17 1 (0.11%) Windows Mobile
17 1 (0.11%) Windows NT
Processes & Methodologies
1 373 (41.17%) ITIL
2 136 (15.01%) Service Management
3 111 (12.25%) Incident Management
4 79 (8.72%) ITSM
5 53 (5.85%) Problem Management
6 40 (4.42%) Service Delivery
7 34 (3.75%) ITIL V3
8 28 (3.09%) CRM
8 28 (3.09%) Root Cause Analysis
9 20 (2.21%) Document Management
10 16 (1.77%) ERP
10 16 (1.77%) Time Management
11 15 (1.66%) Change Management
12 12 (1.32%) Ticket Management
13 11 (1.21%) Asset Management
13 11 (1.21%) Knowledge Management
14 8 (0.88%) Chat Support
14 8 (0.88%) Risk Analysis
14 8 (0.88%) Software Deployment
15 7 (0.77%) Trend Analysis
Programming Languages
1 15 (1.66%) SQL
2 5 (0.55%) C
Qualifications
1 62 (6.84%) Security Cleared
2 48 (5.30%) ITIL Certification
3 36 (3.97%) SC Cleared
4 34 (3.75%) Microsoft Certification
5 25 (2.76%) MCP
6 21 (2.32%) Degree
7 18 (1.99%) ITIL Foundation Certificate
8 14 (1.55%) MOS
9 10 (1.10%) MCDST
10 9 (0.99%) A+ Certification
10 9 (0.99%) DV Cleared
10 9 (0.99%) MCSE
11 6 (0.66%) MCTS
12 5 (0.55%) MCITP
13 4 (0.44%) MCSA
13 4 (0.44%) NVQ Level 3
14 3 (0.33%) BPSS Clearance
14 3 (0.33%) DBS Check
15 1 (0.11%) ECDL
15 1 (0.11%) HND
Quality Assurance & Compliance
1 144 (15.89%) SLA
2 5 (0.55%) Disclosure Scotland
3 2 (0.22%) ISO 9001
3 2 (0.22%) QA
4 1 (0.11%) Sarbanes-Oxley
System Software
1 441 (48.68%) Active Directory
2 18 (1.99%) VMware Infrastructure
3 14 (1.55%) XenApp
4 9 (0.99%) Virtual Desktop
5 6 (0.66%) vSphere
6 4 (0.44%) Terminal Services
6 4 (0.44%) Virtual Machines
7 2 (0.22%) Virtual Servers
8 1 (0.11%) BitLocker
8 1 (0.11%) Hyper-V
8 1 (0.11%) Microsoft App-V
8 1 (0.11%) UAG
8 1 (0.11%) XenDesktop
8 1 (0.11%) XenServer
Systems Management
1 53 (5.85%) SCCM
2 8 (0.88%) AirWatch
2 8 (0.88%) DameWare
2 8 (0.88%) Systems Management Server (SMS)
3 6 (0.66%) OVSD
4 4 (0.44%) SCSM
4 4 (0.44%) WSUS
5 3 (0.33%) SCOM
6 2 (0.22%) Netcool
7 1 (0.11%) BMC Marimba
Vendors
1 344 (37.97%) Microsoft
2 111 (12.25%) Citrix
3 41 (4.53%) ServiceNow
4 40 (4.42%) HP
5 36 (3.97%) Cisco
6 33 (3.64%) Remedy
7 31 (3.42%) Apple
8 30 (3.31%) VMware
9 28 (3.09%) LANDesk
10 19 (2.10%) Lotus
11 18 (1.99%) iManage
12 17 (1.88%) Altiris
13 15 (1.66%) SAP
14 12 (1.32%) Dell
14 12 (1.32%) Mitel
15 10 (1.10%) BMC
16 9 (0.99%) MobileIron
17 8 (0.88%) Sun
18 6 (0.66%) Google
19 5 (0.55%) Wyse
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: £8.50 per hour
Posted: 3 hours ago
Epsom, Surrey
TEKsystems
Rate: £100 - £110 per day
Posted: Yesterday
Reading, Berkshire
Lorien Resourcing
Rate: £10 - £11.17 per hour
Posted: Yesterday
Ripon, North Yorkshire
Spring Technology
Rate: £110.00 - £120.00 per day
Posted: 2 days ago
City, London
Spinnaker Red
Rate: From £100 to £150 per day
Posted: Yesterday
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: Yesterday
London
Global Technology Solutions Ltd
Rate: £120 - £150 per day
Posted: Yesterday
Leeds
Isource IT
Rate: £0 - £100 per day
Posted: 5 days ago
Wales
Venn Group
Rate: £8 - £9 Per Hour
Posted: 6 days ago
West Yorkshire
Venn Group
Rate: £10 - £11 Per Hour
Posted: 6 days ago
Solihull, West Midlands (County)
Lorien Resourcing
Posted: 5 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: From £120 to £125 per day
Posted: 5 days ago
Brighouse, West Yorkshire
Networkers
Rate: £8.00 - £9.64 per hour
Posted: 6 days ago
Bath, Avon
People Source Consulting
Rate: £15 - £17 per hour
Posted: 5 days ago
London
Sanderson
Posted: 11 days ago