The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 286 293 210
Rank change year-on-year
+7 -83
Contract jobs requiring a Service Desk Analyst 351 405 552
As % of all contract IT jobs located in the UK 0.77% 0.79% 1.07%
As % of the Job Titles category 0.81% 0.83% 1.13%
Number of daily rates quoted 157 164 201
Median daily rate £140 £130 £135
Median daily rate % change year-on-year
+7.69% -3.70%
90% offered a daily rate of more than £100 £100 £108
10% offered a daily rate of more than £200 £225 £200
UK excluding London median daily rate £125 £128 £125
% change year-on-year
-1.96% +2.00%
Number of hourly rates quoted 109 151 223
Median hourly rate £12.50 £13.00 £12.50
Median hourly rate % change year-on-year
-3.84% +4.00%
90% offered a hourly rate of more than £10.00 £10.46 £10.00
10% offered a hourly rate of more than £18.00 £16.50 £18.40
UK excluding London median hourly rate £12.00 £13.00 £12.40
% change year-on-year
-7.69% +4.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
43111 48652 48908
As % of all contract IT jobs located in the UK 94.72% 95.01% 94.74%
Number of daily rates quoted 28160 31322 30069
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1533 1627 1881
Median hourly rate £18.50 £17.50 £17.50
Median hourly rate % change year-on-year
+5.71% -
90% offered a hourly rate of more than £11.17 £11.25 £11.00
10% offered a hourly rate of more than £47.50 £49.50 £42.00
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 February 2017.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 February 2017.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 328 £140 +7.69% 77
London -8 112 £160 +14.28% 17
South East -12 58 £145 -9.37% 16
Yorkshire +16 36 £125 +6.38% 9
West Midlands +24 34 £150 +25.00% 10
North West +21 30 £121 +5.43% 6
East of England -21 28 £116 -7.00% 6
West Yorkshire +16 24 £125 +13.63% 4
Hampshire 0 21 £156 -30.55% 5
Leeds +7 20 £125 +13.63% 2
South West +4 17 £143 +18.75% 6
City of London -3 16 £148 +13.46% 3
Scotland +26 12 £118 +8.04%
South Wales +12 11 £95 -33.33%
Manchester +4 11 £119 +10.46% 4
Surrey +3 11 £138 -8.33% 5
Wales +1 11 £95 -33.33% 1
North Yorkshire +6 10 £115 -23.33% 2
Cheshire +26 9 £130 -25.71% 2
Warwickshire +1 9 £85 - 2
Cambridgeshire +10 8 £110 +10.00% 4
Bristol +8 8 £125 +4.16% 3
Oxfordshire -2 8 £145 +16.00% 2
Warrington +30 7 £130 - 1
Warwick +5 7 £84 -
East Midlands 0 7 - - 6
Staffordshire -1 7 £190 +52.00%
Portsmouth -2 7 - - 1
Hertfordshire -7 7 £144 -10.15% 1
Buckinghamshire -11 7 £123 -5.76% 3

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 28 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 471 (57.44%) Windows
2 407 (49.63%) Active Directory
3 330 (40.24%) ITIL
4 321 (39.15%) Microsoft
5 311 (37.93%) MS Office
6 274 (33.41%) Windows 7
7 170 (20.73%) MS Excel
8 133 (16.22%) Service Management
9 127 (15.49%) SLA
10 97 (11.83%) Windows XP
11 80 (9.76%) Blackberry
11 80 (9.76%) Incident Management
12 76 (9.27%) Citrix
13 70 (8.54%) Security Cleared
14 65 (7.93%) Analytical Skills
15 62 (7.56%) ITSM
15 62 (7.56%) Finance
16 60 (7.32%) Problem Management
17 58 (7.07%) MS Exchange
18 54 (6.59%) ITIL Certification
19 53 (6.46%) Legal
20 52 (6.34%) Blackberry Enterprise Server
21 48 (5.85%) Cisco
21 48 (5.85%) Windows Server
22 44 (5.37%) Office 365
23 41 (5.00%) Windows 8
23 41 (5.00%) Windows 10
24 40 (4.88%) SC Cleared
25 37 (4.51%) LANDesk
25 37 (4.51%) SCCM

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (7.07%) MS Exchange
2 52 (6.34%) Blackberry Enterprise Server
3 26 (3.17%) IBM Notes
4 22 (2.68%) Exchange Server 2010
5 15 (1.83%) SharePoint
6 13 (1.59%) Exchange Server 2007
7 7 (0.85%) Exchange Server 2013
8 6 (0.73%) Exchange Server 2003
8 6 (0.73%) Skype for Business
9 5 (0.61%) SharePoint 2010
9 5 (0.61%) SharePoint 2013
10 2 (0.24%) Moodle
Applications
1 311 (37.93%) MS Office
2 170 (20.73%) MS Excel
3 12 (1.46%) MS PowerPoint
3 12 (1.46%) Spreadsheet
4 5 (0.61%) MS Visio
5 1 (0.12%) Acrobat
5 1 (0.12%) Adobe Illustrator
5 1 (0.12%) InDesign
5 1 (0.12%) InfoPath
5 1 (0.12%) MS Project
5 1 (0.12%) SOLIDWORKS
Business Applications
1 10 (1.22%) Remedy ITSM
2 8 (0.98%) Dynamics CRM
3 2 (0.24%) Dynamics AX
3 2 (0.24%) Payment Gateway
4 1 (0.12%) assyst
4 1 (0.12%) Dynamics NAV
4 1 (0.12%) PeopleSoft HRMS
4 1 (0.12%) SAP Oil and Gas
4 1 (0.12%) SystmOne
4 1 (0.12%) Visualfiles
Cloud Services
1 44 (5.37%) Office 365
2 4 (0.49%) SaaS
3 2 (0.24%) Amazon AWS
3 2 (0.24%) IaaS
3 2 (0.24%) Microsoft Azure
3 2 (0.24%) OneDrive
4 1 (0.12%) Cloud Computing
4 1 (0.12%) Google Drive
Communications & Networking
1 30 (3.66%) TCP/IP
2 22 (2.68%) Internet
2 22 (2.68%) LAN
3 21 (2.56%) WAN
4 20 (2.44%) Wireless
5 19 (2.32%) Remote Desktop
6 17 (2.07%) DNS
7 15 (1.83%) DHCP
7 15 (1.83%) VPN
8 12 (1.46%) Intranet
9 8 (0.98%) Wi-Fi
10 7 (0.85%) VoIP
11 6 (0.73%) Firewall
12 4 (0.49%) Skype
13 2 (0.24%) ADSL
13 2 (0.24%) ATM
13 2 (0.24%) Broadband
13 2 (0.24%) IP Telephony
13 2 (0.24%) LDAP
14 1 (0.12%) PBX
Database & Business Intelligence
1 2 (0.24%) Oracle BI EE
2 1 (0.12%) BusinessObjects
2 1 (0.12%) BusinessObjects Business Intelligence
2 1 (0.12%) EDRMS
2 1 (0.12%) MS Access
2 1 (0.12%) SQL Server
2 1 (0.12%) SQL Server 2005
2 1 (0.12%) SQL Server 2008
2 1 (0.12%) SQL Server 2012
General
1 62 (7.56%) Finance
2 53 (6.46%) Legal
3 37 (4.51%) Law
4 21 (2.56%) Retail
4 21 (2.56%) Telecoms
5 18 (2.20%) French Language
6 14 (1.71%) German Language
7 12 (1.46%) Spanish Language
8 9 (1.10%) Italian Language
8 9 (1.10%) Portuguese Language
9 8 (0.98%) Banking
9 8 (0.98%) Publishing
10 7 (0.85%) Russian Language
11 6 (0.73%) Dutch Language
11 6 (0.73%) Financial Institution
12 5 (0.61%) Japanese Language
13 4 (0.49%) Advertising
13 4 (0.49%) Investment Banking
13 4 (0.49%) Manufacturing
13 4 (0.49%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.24%) HTML
2 1 (0.12%) Web Services
2 1 (0.12%) X-Windows
Miscellaneous
1 80 (9.76%) Blackberry
2 65 (7.93%) Analytical Skills
3 36 (4.39%) iPhone
4 26 (3.17%) iPad
5 22 (2.68%) Management Information System
6 21 (2.56%) NHS
7 13 (1.59%) Computer Science
7 13 (1.59%) Fat Client
7 13 (1.59%) Smartphone
7 13 (1.59%) Thin Client
8 12 (1.46%) Driving Licence
9 10 (1.22%) Video Conferencing
10 9 (1.10%) Enterprise Software
11 7 (0.85%) EPoS
12 6 (0.73%) Client/Server
13 5 (0.61%) CMDB
13 5 (0.61%) Data Centre
13 5 (0.61%) Virtual Team
13 5 (0.61%) Wiki
14 4 (0.49%) Freedom of Information
Operating Systems
1 471 (57.44%) Windows
2 274 (33.41%) Windows 7
3 97 (11.83%) Windows XP
4 48 (5.85%) Windows Server
5 41 (5.00%) Windows 10
5 41 (5.00%) Windows 8
6 25 (3.05%) Android
7 23 (2.80%) Windows Server 2008
8 21 (2.56%) Mac OS X
9 16 (1.95%) Windows Server 2003
10 12 (1.46%) Windows 2000
10 12 (1.46%) Windows Server 2012
11 11 (1.34%) Windows Vista
12 9 (1.10%) Linux
13 4 (0.49%) Apple iOS
13 4 (0.49%) Mac OS
14 2 (0.24%) Unix
14 2 (0.24%) Windows Mobile
15 1 (0.12%) Windows NT
Processes & Methodologies
1 330 (40.24%) ITIL
2 133 (16.22%) Service Management
3 80 (9.76%) Incident Management
4 62 (7.56%) ITSM
5 60 (7.32%) Problem Management
6 37 (4.51%) Service Delivery
7 34 (4.15%) CRM
8 32 (3.90%) Change Management
9 28 (3.41%) Root Cause Analysis
10 23 (2.80%) ITIL V3
11 16 (1.95%) ERP
12 15 (1.83%) Stakeholder Management
13 14 (1.71%) Asset Management
13 14 (1.71%) Customer Requirements
13 14 (1.71%) Information Security
14 12 (1.46%) Trend Analysis
15 11 (1.34%) Agile Software Development
16 10 (1.22%) Time Management
17 8 (0.98%) Business Analysis
17 8 (0.98%) Document Management
Programming Languages
1 11 (1.34%) SQL
2 3 (0.37%) Java
2 3 (0.37%) PHP
3 2 (0.24%) C
Qualifications
1 70 (8.54%) Security Cleared
2 54 (6.59%) ITIL Certification
3 40 (4.88%) SC Cleared
4 28 (3.41%) Microsoft Certification
5 18 (2.20%) MCP
6 17 (2.07%) Degree
7 15 (1.83%) MOS
8 13 (1.59%) ITIL Foundation Certificate
9 8 (0.98%) DV Cleared
10 7 (0.85%) MCITP
11 6 (0.73%) DBS Check
11 6 (0.73%) MCSE
12 5 (0.61%) BPSS Clearance
12 5 (0.61%) MCDST
12 5 (0.61%) NVQ Level 3
13 4 (0.49%) MCSA
14 3 (0.37%) A+ Certification
15 2 (0.24%) MCTS
16 1 (0.12%) Cisco Certification
16 1 (0.12%) JNCIA
Quality Assurance & Compliance
1 127 (15.49%) SLA
2 7 (0.85%) Disclosure Scotland
3 2 (0.24%) QA
System Software
1 407 (49.63%) Active Directory
2 24 (2.93%) VMware Infrastructure
3 15 (1.83%) vSphere
4 14 (1.71%) Virtual Desktop
5 7 (0.85%) XenApp
6 3 (0.37%) Terminal Services
7 2 (0.24%) BitLocker
7 2 (0.24%) Virtual Machines
7 2 (0.24%) Virtual Servers
8 1 (0.12%) Hyper-V
8 1 (0.12%) Microsoft App-V
8 1 (0.12%) XenServer
Systems Management
1 37 (4.51%) SCCM
2 14 (1.71%) Systems Management Server (SMS)
3 10 (1.22%) AirWatch
4 7 (0.85%) DameWare
5 3 (0.37%) OVSD
6 2 (0.24%) Netcool
6 2 (0.24%) SCOM
7 1 (0.12%) BMC Marimba
7 1 (0.12%) Nagios
7 1 (0.12%) OpenView
7 1 (0.12%) SCSM
7 1 (0.12%) SCVMM
7 1 (0.12%) WSUS
Vendors
1 321 (39.15%) Microsoft
2 76 (9.27%) Citrix
3 48 (5.85%) Cisco
4 37 (4.51%) LANDesk
5 36 (4.39%) ServiceNow
6 31 (3.78%) VMware
7 28 (3.41%) HP
8 27 (3.29%) Apple
9 26 (3.17%) Lotus
10 21 (2.56%) Remedy
11 15 (1.83%) SAP
12 12 (1.46%) iManage
13 10 (1.22%) Altiris
14 9 (1.10%) BMC
14 9 (1.10%) Dell
15 5 (0.61%) Wyse
16 4 (0.49%) Adobe
16 4 (0.49%) Google
16 4 (0.49%) MobileIron
16 4 (0.49%) Polycom
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Rate: £100 - £110 per day
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Rate: £20k - 23k per year
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Rate: £100 - £120 per day
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