The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 217 223 226
Rank change year-on-year
+6 +3
Contract jobs requiring a Service Desk Analyst 557 503 501
As % of all contract IT jobs located in the UK 0.97% 0.95% 0.87%
As % of the Job Titles category 1.06% 1.03% 0.93%
Number of daily rates quoted 237 196 164
Average daily rate
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of your Daily Rate
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£150 £151 £130
Average daily rate % change year-on-year
-0.82% +16.34%
90% offered a daily rate of more than £105 £75 £93
10% offered a daily rate of more than £202 £213 £200
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 202 188 191
Average hourly rate £13.63 £14.00 £14.50
Average hourly rate % change year-on-year
-2.67% -3.44%
90% offered a hourly rate of more than £10.13 £10.86 £11.00
10% offered a hourly rate of more than £17.50 £20.00 £19.50
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 19 September 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 19 September 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 526 £150 -3.22% 104
London -7 190 £175 -9.79% 31
South East +43 115 £130 +4.00% 26
East of England -8 59 £156 +37.36% 9
City of London +30 51 £185 +12.12% 11
North West +22 43 £105 -36.36% 4
Yorkshire +4 32 £125 +11.11% 9
South West -37 29 £110 -24.13% 8
West Midlands -10 25 £140 +27.27% 7
West Yorkshire +4 23 £125 +11.11% 5
Surrey +14 22 £145 -3.33% 9
Cheshire +28 21 £105 - 1
Berkshire +20 21 £150 - 2
Cambridgeshire +13 20 £150 -14.28% 5
Buckinghamshire -4 20 £154 - 9
Manchester -4 20 £125 +4.16% 2
Essex -6 19 £169 +64.63% 2
East Midlands -23 17 £120 +60.00% 5
East Sussex - 17 £110 -
Colchester +2 16 £169 - 2
Leeds -5 16 £125 +11.11% 2
North East -24 15 £119 - 2
Hampshire -18 14 £125 +4.16% 3
Hertfordshire -20 14 £170 - 1
Milton Keynes -13 13 £170 - 7
Cambridge -2 12 £150 -14.28% 4
Brighton - 12 £100 -
Warrington +5 11 £110 -
Wiltshire -10 11 £110 -24.48% 2
Tyne and Wear -25 11 £116 - 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 724 (66.36%) Windows
2 573 (52.52%) Active Directory
3 461 (42.25%) ITIL
4 457 (41.89%) MS Office
5 436 (39.96%) Microsoft
6 384 (35.20%) Windows 7
7 320 (29.33%) Windows XP
8 285 (26.12%) MS Excel
9 211 (19.34%) Citrix
10 164 (15.03%) Blackberry
11 149 (13.66%) Finance
12 138 (12.65%) SLA
13 129 (11.82%) Incident Management
14 127 (11.64%) MS Exchange
15 89 (8.16%) Analytical Skills
16 87 (7.97%) Service Management
17 80 (7.33%) Law
18 77 (7.06%) MCP
19 75 (6.87%) HP
20 73 (6.69%) Legal
21 72 (6.60%) IBM Notes
21 72 (6.60%) Lotus
22 70 (6.42%) Remedy
23 64 (5.87%) Microsoft Certification
23 64 (5.87%) Security Cleared
24 59 (5.41%) Windows Server 2008
25 56 (5.13%) Banking
26 54 (4.95%) ITIL Certification
26 54 (4.95%) Windows Server 2003
27 50 (4.58%) TCP/IP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 127 (11.64%) MS Exchange
2 72 (6.60%) IBM Notes
3 49 (4.49%) Blackberry Enterprise Server
4 33 (3.02%) Exchange Server 2010
5 21 (1.92%) Exchange Server 2007
6 19 (1.74%) SharePoint
7 14 (1.28%) WorkSite
8 12 (1.10%) Exchange Server 2003
8 12 (1.10%) Lync
9 5 (0.46%) Lotus Domino
9 5 (0.46%) CICS
10 3 (0.27%) Exchange Server 5.5
11 2 (0.18%) Exchange Server 2013
12 1 (0.092%) Moodle
12 1 (0.092%) Exchange Server 2000
12 1 (0.092%) CMS
Applications
1 457 (41.89%) MS Office
2 285 (26.12%) MS Excel
3 50 (4.58%) MS PowerPoint
4 7 (0.64%) MS Visio
5 2 (0.18%) MS Project
5 2 (0.18%) Spreadsheet
Business Applications
1 12 (1.10%) Remedy ITSM
2 3 (0.27%) Remedy AR System
2 3 (0.27%) assyst
3 2 (0.18%) Oracle EBS
3 2 (0.18%) Oracle General Ledger
3 2 (0.18%) Oracle EBS R12
4 1 (0.092%) Oracle Payables
4 1 (0.092%) Oracle Procure-to-Pay
4 1 (0.092%) Oracle Internet Expenses
4 1 (0.092%) Cerner Millennium
4 1 (0.092%) Oracle iProcurement
4 1 (0.092%) Oracle Financials
Cloud Services
1 19 (1.74%) Office 365
2 9 (0.82%) Google Apps
3 1 (0.092%) Cloud Computing
3 1 (0.092%) SaaS
Communications & Networking
1 50 (4.58%) TCP/IP
2 47 (4.31%) VPN
3 38 (3.48%) Internet
4 36 (3.30%) LAN
5 32 (2.93%) WAN
6 23 (2.11%) DNS
6 23 (2.11%) VoIP
7 14 (1.28%) Wireless
7 14 (1.28%) DHCP
8 9 (0.82%) Broadband
9 8 (0.73%) ADSL
10 7 (0.64%) MPLS
11 6 (0.55%) Wi-Fi
11 6 (0.55%) Firewall
12 5 (0.46%) IP Telephony
13 4 (0.37%) Intranet
13 4 (0.37%) HTTP
14 3 (0.27%) Unified Communications
14 3 (0.27%) Ethernet
15 2 (0.18%) 3G
Database & Business Intelligence
1 7 (0.64%) SQL Server
2 5 (0.46%) SQL Server 2008
2 5 (0.46%) SQL Server 2005
3 4 (0.37%) MS Access
4 2 (0.18%) Oracle BI EE
4 2 (0.18%) Oracle Exadata
5 1 (0.092%) Crystal Reports
5 1 (0.092%) Oracle Reports
5 1 (0.092%) EDRMS
General
1 149 (13.66%) Finance
2 80 (7.33%) Law
3 73 (6.69%) Legal
4 56 (5.13%) Banking
5 42 (3.85%) Retail
6 24 (2.20%) French Language
6 24 (2.20%) Telecoms
7 18 (1.65%) Investment Banking
8 16 (1.47%) Back Office
9 15 (1.37%) Manufacturing
10 12 (1.10%) Advertising
11 7 (0.64%) Front Office
12 5 (0.46%) German Language
12 5 (0.46%) Military
13 4 (0.37%) Pharmaceutical
13 4 (0.37%) International Banking
14 3 (0.27%) Italian Language
14 3 (0.27%) Publishing
15 2 (0.18%) Financial Institution
15 2 (0.18%) Games
Libraries, Frameworks & Software Standards
1 4 (0.37%) .NET
1 4 (0.37%) Software Packaging
2 3 (0.27%) SOAP
3 1 (0.092%) XHR
3 1 (0.092%) JSON
3 1 (0.092%) COM
3 1 (0.092%) CSS
3 1 (0.092%) HTML
Miscellaneous
1 164 (15.03%) Blackberry
2 89 (8.16%) Analytical Skills
3 38 (3.48%) NHS
4 25 (2.29%) Management Information System
5 17 (1.56%) iPhone
5 17 (1.56%) Handset
6 15 (1.37%) iPad
6 15 (1.37%) Fat Client
6 15 (1.37%) Thin Client
7 14 (1.28%) Video Conferencing
8 13 (1.19%) Client/Server
9 7 (0.64%) Smartphone
9 7 (0.64%) PDA
10 5 (0.46%) Hedge funds
11 4 (0.37%) EPoS
11 4 (0.37%) Mathematics
11 4 (0.37%) Wiki
11 4 (0.37%) Mobile Computing
12 3 (0.27%) Mobile App
13 2 (0.18%) AS400
Operating Systems
1 724 (66.36%) Windows
2 384 (35.20%) Windows 7
3 320 (29.33%) Windows XP
4 59 (5.41%) Windows Server 2008
5 54 (4.95%) Windows Server 2003
6 35 (3.21%) Windows 8
7 34 (3.12%) Windows Vista
8 31 (2.84%) Android
9 24 (2.20%) Apple iOS
10 14 (1.28%) Linux
11 13 (1.19%) UNIX
11 13 (1.19%) Mac OS X
12 12 (1.10%) Windows 2000
13 10 (0.92%) Windows Server 2012
14 8 (0.73%) Windows NT
15 6 (0.55%) Red Hat Enterprise Linux
16 5 (0.46%) Mac OS
16 5 (0.46%) Windows Mobile
17 3 (0.27%) Windows 2000 Server
17 3 (0.27%) Solaris
Processes & Methodologies
1 461 (42.25%) ITIL
2 129 (11.82%) Incident Management
3 87 (7.97%) Service Management
4 45 (4.12%) Document Management
5 41 (3.76%) Problem Management
6 27 (2.47%) Service Delivery
7 26 (2.38%) Time Management
8 22 (2.02%) ITIL V3
9 20 (1.83%) E-Commerce
10 19 (1.74%) ITSM
10 19 (1.74%) Change Management
11 12 (1.10%) CRM
12 11 (1.01%) ITIL V2
12 11 (1.01%) Migration
12 11 (1.01%) Asset Management
13 10 (0.92%) Mentoring
14 9 (0.82%) Software Deployment
15 8 (0.73%) Root Cause Analysis
16 7 (0.64%) Knowledge Management
16 7 (0.64%) PRINCE2
Programming Languages
1 17 (1.56%) SQL
2 11 (1.01%) C
3 3 (0.27%) Java
3 3 (0.27%) Perl
4 1 (0.092%) PowerShell
4 1 (0.092%) Python
Qualifications
1 77 (7.06%) MCP
2 64 (5.87%) Microsoft Certification
2 64 (5.87%) Security Cleared
3 54 (4.95%) ITIL Certification
4 43 (3.94%) SC Cleared
5 25 (2.29%) MOS
6 22 (2.02%) MCSE
7 21 (1.92%) DV Cleared
7 21 (1.92%) Degree
8 20 (1.83%) A+ Certification
8 20 (1.83%) ITIL Foundation Certificate
9 17 (1.56%) MCSA
10 15 (1.37%) CCNA
10 15 (1.37%) Cisco Certification
11 11 (1.01%) MCDST
12 6 (0.55%) PRINCE2 Certification
12 6 (0.55%) MCITP
13 5 (0.46%) MCTS
14 4 (0.37%) HND
15 3 (0.27%) JNCIA
Quality Assurance & Compliance
1 138 (12.65%) SLA
2 3 (0.27%) COBIT
3 1 (0.092%) QA
System Software
1 573 (52.52%) Active Directory
2 17 (1.56%) VMware Infrastructure
3 6 (0.55%) Terminal Server
3 6 (0.55%) Hyper-V
4 3 (0.27%) XenApp
4 3 (0.27%) NFS
5 2 (0.18%) MetaFrame
5 2 (0.18%) Terminal Services
6 1 (0.092%) Citrix Presentation Server
6 1 (0.092%) VMware Server
6 1 (0.092%) UAG
6 1 (0.092%) XenDesktop
6 1 (0.092%) vSphere
6 1 (0.092%) VMware ESX
Systems Management
1 31 (2.84%) OpenView
2 30 (2.75%) SCCM
3 25 (2.29%) OVSD
4 18 (1.65%) Systems Management Server (SMS)
5 7 (0.64%) SCOM
6 4 (0.37%) Unicenter
7 3 (0.27%) DameWare
7 3 (0.27%) ZENworks
8 2 (0.18%) Tivoli
8 2 (0.18%) NetBackup
8 2 (0.18%) Backup Exec
9 1 (0.092%) Forefront Identity Manager
9 1 (0.092%) HP Data Protector
9 1 (0.092%) CiscoWorks
9 1 (0.092%) MAILsweeper
9 1 (0.092%) ARCserve
9 1 (0.092%) Norton AntiVirus
Vendors
1 436 (39.96%) Microsoft
2 211 (19.34%) Citrix
3 75 (6.87%) HP
4 72 (6.60%) Lotus
5 70 (6.42%) Remedy
6 45 (4.12%) VMware
7 33 (3.02%) Cisco
8 21 (1.92%) McAfee
9 20 (1.83%) Google
10 18 (1.65%) LANDesk
11 16 (1.47%) Avaya
11 16 (1.47%) Apple
11 16 (1.47%) ServiceNow
12 13 (1.19%) Symantec
13 11 (1.01%) Altiris
14 10 (0.92%) Dell
15 9 (0.82%) BMC
16 8 (0.73%) CA
16 8 (0.73%) Oracle
17 7 (0.64%) SAP
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