Service Desk Analyst Contracts

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £174 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
27 Apr 2024		 Same period 2023 Same period 2022
Rank 265 314 327
Rank change year-on-year +49 +13 +16
Contract jobs requiring a Service Desk Analyst 398 493 742
As % of all contract jobs advertised in the UK 0.92% 0.82% 0.84%
As % of the Job Titles category 0.99% 0.87% 0.87%
Number of daily rates quoted 166 280 417
10th Percentile £125 £121 £110
25th Percentile £150 £148 £130
Median daily rate (50th Percentile) £174 £180 £160
Median % change year-on-year -3.33% +12.50% +33.33%
75th Percentile £223 £220 £194
90th Percentile £288 £269 £230
UK excluding London median daily rate £173 £160 £150
% change year-on-year +8.13% +6.67% +25.00%
Number of hourly rates quoted 189 130 205
10th Percentile £12.86 £12.50 £11.70
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.50 £15.50 £14.50
Median % change year-on-year - +6.90% +7.41%
75th Percentile £21.37 £18.50 £17.00
90th Percentile £21.46 £20.56 £20.25
UK excluding London median hourly rate £14.81 £15.50 £14.50
% change year-on-year -4.48% +6.90% +7.41%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 27 April 2024.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 27 April 2024.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +79 380 £174 -3.60% 69
UK excluding London +41 339 £173 +8.13% 66
East of England +12 126 £145 -10.77% 9
South West +52 71 £238 +44.82% 9
Work from Home +59 70 £170 - 16
North of England +35 68 £158 +2.94% 26
London +39 56 £185 -15.91% 7
North West +31 45 £200 +35.59% 18
South East +21 31 £163 -13.33% 8
Midlands -5 28 £150 +15.38% 11
Yorkshire +11 23 £150 -7.12% 4
East Midlands +11 14 £160 +39.13% 2
West Midlands +9 14 £150 -6.25% 9
Scotland +6 12 £170 +9.68% 3
Wales +11 3 - - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 229 (57.54%) Customer Service
2 145 (36.43%) Windows
3 139 (34.92%) ITIL
4 136 (34.17%) Microsoft 365
5 129 (32.41%) Microsoft
6 127 (31.91%) Active Directory
7 118 (29.65%) Problem-Solving
8 113 (28.39%) Social Skills
9 111 (27.89%) Incident Management
10 104 (26.13%) Security Cleared
11 87 (21.86%) ServiceNow
12 86 (21.61%) SC Cleared
13 83 (20.85%) Windows 10
14 80 (20.10%) Microsoft Office
15 73 (18.34%) SLA
16 64 (16.08%) Citrix
17 48 (12.06%) Microsoft Certification
18 46 (11.56%) ITSM
18 46 (11.56%) Public Sector
18 46 (11.56%) Analytical Skills
19 44 (11.06%) Service Delivery
19 44 (11.06%) A+ Certification
20 41 (10.30%) Wi-Fi
21 40 (10.05%) MCSA
22 38 (9.55%) MCP
23 36 (9.05%) Microsoft Exchange
24 34 (8.54%) Retail
25 33 (8.29%) Service Management
26 31 (7.79%) Mathematics
27 30 (7.54%) Microsoft Excel

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (9.05%) Microsoft Exchange
2 9 (2.26%) SharePoint
3 1 (0.25%) Confluence
3 1 (0.25%) Skype for Business
Applications
1 80 (20.10%) Microsoft Office
2 30 (7.54%) Microsoft Excel
3 28 (7.04%) Microsoft PowerPoint
4 1 (0.25%) Microsoft Project
Business Applications
1 5 (1.26%) Remedy ITSM
2 3 (0.75%) assyst
Cloud Services
1 136 (34.17%) Microsoft 365
2 22 (5.53%) Azure
3 11 (2.76%) Entra ID
4 6 (1.51%) OneDrive
4 6 (1.51%) WhatsApp
5 2 (0.50%) AWS
5 2 (0.50%) Cloud Computing
5 2 (0.50%) Google Workspace
5 2 (0.50%) Mimecast
5 2 (0.50%) Slack
6 1 (0.25%) Dynamics 365
6 1 (0.25%) IaaS
6 1 (0.25%) SaaS
6 1 (0.25%) Zapier
Communications & Networking
1 41 (10.30%) Wi-Fi
2 22 (5.53%) VPN
3 14 (3.52%) Wireless
4 8 (2.01%) DHCP
4 8 (2.01%) DNS
5 7 (1.76%) Firewall
6 5 (1.26%) Internet
7 4 (1.01%) TCP/IP
8 3 (0.75%) LAN
8 3 (0.75%) Structured Cabling
8 3 (0.75%) WAN
9 2 (0.50%) Remote Desktop
9 2 (0.50%) VoIP
10 1 (0.25%) Broadband
10 1 (0.25%) Cisco IOS
10 1 (0.25%) Skype
Database & Business Intelligence
1 3 (0.75%) Oracle Reports
Development Applications
1 2 (0.50%) JIRA
General
1 113 (28.39%) Social Skills
2 46 (11.56%) Analytical Skills
2 46 (11.56%) Public Sector
3 34 (8.54%) Retail
4 19 (4.77%) Finance
5 11 (2.76%) Financial Institution
5 11 (2.76%) Legal
6 8 (2.01%) Organisational Skills
7 4 (1.01%) Manufacturing
8 3 (0.75%) Advertising
8 3 (0.75%) Law
8 3 (0.75%) Telecoms
9 2 (0.50%) Aerospace
9 2 (0.50%) Documentation Skills
9 2 (0.50%) French Language
9 2 (0.50%) Military
9 2 (0.50%) Spanish Language
10 1 (0.25%) German Language
10 1 (0.25%) Health Technology
10 1 (0.25%) Inclusion and Diversity
Miscellaneous
1 23 (5.78%) Management Information System
2 19 (4.77%) NHS
3 11 (2.76%) Hedge funds
4 10 (2.51%) Analytical Mindset
5 4 (1.01%) Self-Motivation
6 3 (0.75%) iPhone
6 3 (0.75%) Onboarding
6 3 (0.75%) Video Conferencing
7 2 (0.50%) Animation
7 2 (0.50%) BYOD
7 2 (0.50%) iPad
7 2 (0.50%) Smartphone
8 1 (0.25%) Biopharmaceutical
8 1 (0.25%) Blackberry
8 1 (0.25%) Driving Licence
8 1 (0.25%) Enterprise Software
8 1 (0.25%) Enterprise Storage
8 1 (0.25%) Handset
8 1 (0.25%) Life Science
8 1 (0.25%) Renewable Energy
Operating Systems
1 145 (36.43%) Windows
2 83 (20.85%) Windows 10
3 15 (3.77%) Windows 7
4 8 (2.01%) Android
5 7 (1.76%) Mac OS
5 7 (1.76%) Windows Server
6 6 (1.51%) Apple iOS
7 5 (1.26%) Linux
7 5 (1.26%) Unix
8 3 (0.75%) Windows Server 2012
9 2 (0.50%) Windows Server 2008
9 2 (0.50%) Windows Server 2016
9 2 (0.50%) Windows Server 2019
10 1 (0.25%) Mac OS X
10 1 (0.25%) VMS
Processes & Methodologies
1 229 (57.54%) Customer Service
2 139 (34.92%) ITIL
3 118 (29.65%) Problem-Solving
4 111 (27.89%) Incident Management
5 46 (11.56%) ITSM
6 44 (11.06%) Service Delivery
7 33 (8.29%) Service Management
8 31 (7.79%) Mathematics
9 28 (7.04%) Problem Management
10 18 (4.52%) Line Management
11 15 (3.77%) Time Management
12 13 (3.27%) Decision-Making
13 10 (2.51%) Migration
13 10 (2.51%) Ticket Management
14 9 (2.26%) Multi-Factor Authentication
15 7 (1.76%) Agile
15 7 (1.76%) Asset Management
15 7 (1.76%) Coaching
16 6 (1.51%) Mentoring
16 6 (1.51%) Service Desk Management
Programming Languages
1 2 (0.50%) Bash
1 2 (0.50%) Python
1 2 (0.50%) SQL
2 1 (0.25%) Google Apps Script
Qualifications
1 104 (26.13%) Security Cleared
2 86 (21.61%) SC Cleared
3 48 (12.06%) Microsoft Certification
4 44 (11.06%) A+ Certification
5 40 (10.05%) MCSA
6 38 (9.55%) MCP
7 29 (7.29%) Degree
8 27 (6.78%) DV Cleared
9 9 (2.26%) CCNA
9 9 (2.26%) Cisco Certification
10 7 (1.76%) ITIL Certification
10 7 (1.76%) ITIL Foundation Certificate
11 4 (1.01%) BPSS Clearance
12 3 (0.75%) ECDL
12 3 (0.75%) MCSE
13 2 (0.50%) MOS
13 2 (0.50%) Network+ Certification
14 1 (0.25%) AWS Certification
Quality Assurance & Compliance
1 73 (18.34%) SLA
2 16 (4.02%) Disclosure Scotland
3 2 (0.50%) ISO 9001
3 2 (0.50%) ISO/IEC 20000
3 2 (0.50%) ISO/IEC 27001
System Software
1 127 (31.91%) Active Directory
2 5 (1.26%) BitLocker
3 4 (1.01%) Virtual Desktop
4 2 (0.50%) Terminal Services
4 2 (0.50%) VMware Infrastructure
5 1 (0.25%) vSphere
Systems Management
1 22 (5.53%) SCCM
2 12 (3.02%) Microsoft Intune
3 5 (1.26%) IBM BigFix
3 5 (1.26%) Tivoli
4 2 (0.50%) Jamf Pro
Vendors
1 129 (32.41%) Microsoft
2 87 (21.86%) ServiceNow
3 64 (16.08%) Citrix
4 12 (3.02%) Sun
5 8 (2.01%) Remedy
6 5 (1.26%) Cisco
6 5 (1.26%) Oracle
7 4 (1.01%) Apple
7 4 (1.01%) NetApp
8 3 (0.75%) Kofax
8 3 (0.75%) Mitel
8 3 (0.75%) SAP
9 2 (0.50%) BMC
9 2 (0.50%) Dell
9 2 (0.50%) Google
9 2 (0.50%) HP
9 2 (0.50%) McAfee
9 2 (0.50%) MobileIron
9 2 (0.50%) Sophos
9 2 (0.50%) VMware
75 Service Desk Analyst jobs Nationwide