The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 178 212 207
Rank change year-on-year
+34 -5
Contract jobs requiring a Service Desk Analyst 685 501 507
As % of all contract IT jobs located in the UK 1.20% 0.96% 0.99%
As % of the Job Titles category 1.32% 1.04% 1.06%
Number of daily rates quoted 278 186 168
Average daily rate
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of your Daily Rate
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£150 £125 £129
Average daily rate % change year-on-year
+20.00% -2.91%
90% offered a daily rate of more than £103 £70 £60
10% offered a daily rate of more than £205 £204 £207
UK excluding London average daily rate £125 £95 £110
% change year-on-year
+31.57% -13.63%
Number of hourly rates quoted 278 185 188
Average hourly rate £13.06 £13.00 £14.00
Average hourly rate % change year-on-year
+0.42% -7.14%
90% offered a hourly rate of more than £10.18 £10.00 £10.50
10% offered a hourly rate of more than £16.60 £17.50 £20.00
UK excluding London average hourly rate £12.50 £12.50 £13.50
% change year-on-year
- -7.40%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51736 48200 47778
As % of all contract IT jobs located in the UK 90.67% 92.73% 93.05%
Number of daily rates quoted 32633 29179 26851
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 2090 2095 2514
Average hourly rate £16.08 £17.00 £18.00
Average hourly rate % change year-on-year
-5.41% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £39.00 £37.80 £40.00
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 21 November 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 21 November 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 650 £150 +20.00% 112
London +3 210 £180 -5.26% 28
South East +52 144 £135 -10.00% 23
East of England +27 97 £148 +22.91% 13
North West +36 63 £110 -15.38% 7
Buckinghamshire +10 52 £148 - 10
City of London -2 52 £188 -1.31% 11
Cambridgeshire +26 44 £163 +1.56% 10
West Midlands +9 39 £120 +16.50% 9
South West -10 39 £120 -17.24% 8
Milton Keynes -4 36 £132 - 8
East Midlands -20 36 £68 -2.85% 9
Surrey +22 32 £103 -31.66% 4
Manchester +10 32 £139 +15.62% 7
Cambridge +28 28 £163 - 5
Essex -2 26 £125 +4.16% 1
Cheshire +32 25 £110 -26.66%
Northamptonshire +6 23 - - 3
Colchester +5 23 £144 +21.82% 1
Northampton - 22 - - 3
Warrington +3 20 £110 -
Hampshire -23 17 £145 +11.53% 3
Uxbridge +9 16 - -
Wales -20 16 £148 +34.31% 2
Yorkshire -24 15 £90 -17.70% 14
South Wales -15 14 £148 +34.31% 2
Peterborough +5 13 £103 -35.93% 4
Birmingham +3 13 £123 +18.93% 4
Hertfordshire -3 13 £110 - 1
Oxfordshire -19 12 £160 -

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 754 (62.31%) Windows
2 584 (48.26%) Active Directory
3 511 (42.23%) ITIL
4 492 (40.66%) MS Office
5 488 (40.33%) Microsoft
6 441 (36.45%) Windows 7
7 315 (26.03%) MS Excel
8 269 (22.23%) Windows XP
9 236 (19.50%) Citrix
10 178 (14.71%) Blackberry
11 172 (14.21%) SLA
12 167 (13.80%) Finance
13 150 (12.40%) Incident Management
14 139 (11.49%) MS Exchange
15 129 (10.66%) Service Management
16 102 (8.43%) Analytical Skills
17 100 (8.26%) Security Cleared
18 88 (7.27%) Law
19 84 (6.94%) Legal
20 83 (6.86%) Lotus
20 83 (6.86%) IBM Notes
20 83 (6.86%) SC Cleared
21 82 (6.78%) MCP
22 78 (6.45%) HP
23 69 (5.70%) Remedy
24 66 (5.45%) Windows Server 2008
25 62 (5.12%) Microsoft Certification
26 58 (4.79%) Blackberry Enterprise Server
27 56 (4.63%) Windows Server 2003
28 49 (4.05%) TCP/IP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 139 (11.49%) MS Exchange
2 83 (6.86%) IBM Notes
3 58 (4.79%) Blackberry Enterprise Server
4 33 (2.73%) Exchange Server 2010
5 32 (2.64%) SharePoint
6 24 (1.98%) Exchange Server 2007
7 20 (1.65%) WorkSite
8 15 (1.24%) Exchange Server 2003
9 11 (0.91%) CICS
10 10 (0.83%) Lync
11 5 (0.41%) Lotus Domino
12 3 (0.25%) CMS
12 3 (0.25%) Exchange Server 5.5
13 2 (0.17%) Exchange Server 2013
14 1 (0.083%) Moodle
14 1 (0.083%) IIS
Applications
1 492 (40.66%) MS Office
2 315 (26.03%) MS Excel
3 39 (3.22%) MS PowerPoint
4 7 (0.58%) MS Visio
5 6 (0.50%) Spreadsheet
6 2 (0.17%) Adobe Creative Suite
6 2 (0.17%) MS Project
Business Applications
1 15 (1.24%) Remedy ITSM
2 8 (0.66%) assyst
3 3 (0.25%) Remedy AR System
4 2 (0.17%) Oracle General Ledger
4 2 (0.17%) Oracle EBS R12
4 2 (0.17%) Oracle EBS
5 1 (0.083%) Oracle Financials
5 1 (0.083%) Oracle iProcurement
5 1 (0.083%) Oracle Payables
5 1 (0.083%) Oracle Procure-to-Pay
5 1 (0.083%) Oracle Internet Expenses
Cloud Services
1 17 (1.40%) Office 365
2 16 (1.32%) Google Apps
3 1 (0.083%) SaaS
Communications & Networking
1 49 (4.05%) TCP/IP
2 48 (3.97%) VPN
3 42 (3.47%) LAN
4 39 (3.22%) WAN
5 36 (2.98%) Internet
6 27 (2.23%) VoIP
7 22 (1.82%) DNS
8 15 (1.24%) DHCP
8 15 (1.24%) Wireless
9 13 (1.07%) Wi-Fi
10 12 (0.99%) ADSL
11 9 (0.74%) MPLS
12 8 (0.66%) Broadband
13 5 (0.41%) Firewall
13 5 (0.41%) Cisco IOS
14 4 (0.33%) IP Telephony
14 4 (0.33%) PBX
15 3 (0.25%) Intranet
15 3 (0.25%) Unified Communications
16 2 (0.17%) Cisco IPT
Database & Business Intelligence
1 8 (0.66%) SQL Server
2 5 (0.41%) SQL Server 2005
2 5 (0.41%) SQL Server 2008
3 2 (0.17%) Oracle BI EE
3 2 (0.17%) Crystal Reports
3 2 (0.17%) MS Access
4 1 (0.083%) EDRMS
4 1 (0.083%) Oracle Reports
General
1 167 (13.80%) Finance
2 88 (7.27%) Law
3 84 (6.94%) Legal
4 48 (3.97%) Banking
5 38 (3.14%) Retail
6 29 (2.40%) Telecoms
7 16 (1.32%) Advertising
7 16 (1.32%) Investment Banking
8 14 (1.16%) French Language
9 11 (0.91%) Manufacturing
10 7 (0.58%) Front Office
10 7 (0.58%) Back Office
11 6 (0.50%) Financial Institution
12 5 (0.41%) Military
12 5 (0.41%) German Language
13 4 (0.33%) Pharmaceutical
14 3 (0.25%) Automotive
14 3 (0.25%) Publishing
14 3 (0.25%) Games
14 3 (0.25%) Italian Language
Libraries, Frameworks & Software Standards
1 5 (0.41%) .NET
2 3 (0.25%) SOAP
3 2 (0.17%) Software Packaging
3 2 (0.17%) LINQ
4 1 (0.083%) XHR
4 1 (0.083%) JSON
4 1 (0.083%) COM
Miscellaneous
1 178 (14.71%) Blackberry
2 102 (8.43%) Analytical Skills
3 38 (3.14%) NHS
4 32 (2.64%) Management Information System
5 21 (1.74%) iPhone
6 20 (1.65%) iPad
7 16 (1.32%) Fat Client
7 16 (1.32%) Video Conferencing
7 16 (1.32%) Thin Client
7 16 (1.32%) Handset
8 9 (0.74%) Client/Server
8 9 (0.74%) EPoS
9 8 (0.66%) PDA
9 8 (0.66%) Hedge funds
10 5 (0.41%) Computer Science
10 5 (0.41%) Smartphone
10 5 (0.41%) AS400
11 4 (0.33%) Mainframe
11 4 (0.33%) Wiki
11 4 (0.33%) Digital Media
Operating Systems
1 754 (62.31%) Windows
2 441 (36.45%) Windows 7
3 269 (22.23%) Windows XP
4 66 (5.45%) Windows Server 2008
5 56 (4.63%) Windows Server 2003
6 41 (3.39%) Windows 8
7 34 (2.81%) Android
8 33 (2.73%) Windows Vista
9 27 (2.23%) Apple iOS
10 13 (1.07%) Windows NT
10 13 (1.07%) Mac OS X
11 12 (0.99%) Linux
11 12 (0.99%) Windows 2000
11 12 (0.99%) UNIX
12 10 (0.83%) Windows Server 2012
12 10 (0.83%) Mac OS
13 6 (0.50%) Red Hat Enterprise Linux
14 5 (0.41%) Windows 2000 Server
15 4 (0.33%) Windows Mobile
16 3 (0.25%) Solaris
Processes & Methodologies
1 511 (42.23%) ITIL
2 150 (12.40%) Incident Management
3 129 (10.66%) Service Management
4 43 (3.55%) ITSM
4 43 (3.55%) Document Management
5 40 (3.31%) Service Delivery
6 33 (2.73%) Problem Management
7 28 (2.31%) Time Management
8 22 (1.82%) Change Management
9 14 (1.16%) Migration
10 13 (1.07%) Knowledge Management
10 13 (1.07%) ITIL V3
11 12 (0.99%) Asset Management
11 12 (0.99%) E-Commerce
12 11 (0.91%) CRM
13 9 (0.74%) ITIL V2
13 9 (0.74%) Software Deployment
13 9 (0.74%) Service Desk Management
14 8 (0.66%) Mentoring
14 8 (0.66%) Investment Management
Programming Languages
1 19 (1.57%) C
2 18 (1.49%) SQL
3 4 (0.33%) Java
4 3 (0.25%) Perl
5 1 (0.083%) VBScript
5 1 (0.083%) PowerShell
Qualifications
1 100 (8.26%) Security Cleared
2 83 (6.86%) SC Cleared
3 82 (6.78%) MCP
4 62 (5.12%) Microsoft Certification
5 47 (3.88%) ITIL Certification
6 34 (2.81%) ITIL Foundation Certificate
7 33 (2.73%) MOS
8 32 (2.64%) Degree
9 27 (2.23%) MCSE
10 16 (1.32%) DV Cleared
11 15 (1.24%) CCNA
11 15 (1.24%) Cisco Certification
12 13 (1.07%) A+ Certification
13 10 (0.83%) MCDST
13 10 (0.83%) MCSA
14 6 (0.50%) HND
15 4 (0.33%) MCITP
16 3 (0.25%) JNCIA
16 3 (0.25%) RHCE
17 2 (0.17%) PRINCE2 Certification
Quality Assurance & Compliance
1 172 (14.21%) SLA
2 3 (0.25%) COBIT
System Software
1 584 (48.26%) Active Directory
2 12 (0.99%) Terminal Server
2 12 (0.99%) VMware Infrastructure
3 7 (0.58%) Hyper-V
3 7 (0.58%) XenApp
4 3 (0.25%) NFS
5 2 (0.17%) XenDesktop
5 2 (0.17%) Terminal Services
6 1 (0.083%) VMware ESX
6 1 (0.083%) Citrix Presentation Server
6 1 (0.083%) vSphere
6 1 (0.083%) UAG
6 1 (0.083%) MetaFrame
Systems Management
1 34 (2.81%) OpenView
1 34 (2.81%) SCCM
2 25 (2.07%) Systems Management Server (SMS)
3 20 (1.65%) OVSD
4 8 (0.66%) Backup Exec
5 7 (0.58%) DameWare
6 5 (0.41%) SCOM
7 3 (0.25%) Casper Suite
7 3 (0.25%) ZENworks
7 3 (0.25%) Unicenter
7 3 (0.25%) Tivoli
8 1 (0.083%) Tivoli Storage Manager
8 1 (0.083%) CiscoWorks
8 1 (0.083%) Norton AntiVirus
8 1 (0.083%) MAILsweeper
8 1 (0.083%) ARCserve
8 1 (0.083%) HP Data Protector
8 1 (0.083%) NetBackup
Vendors
1 488 (40.33%) Microsoft
2 236 (19.50%) Citrix
3 83 (6.86%) Lotus
4 78 (6.45%) HP
5 69 (5.70%) Remedy
6 42 (3.47%) Cisco
7 40 (3.31%) VMware
8 28 (2.31%) Google
9 22 (1.82%) LANDesk
10 21 (1.74%) ServiceNow
11 18 (1.49%) McAfee
12 17 (1.40%) Apple
12 17 (1.40%) Avaya
13 14 (1.16%) Sun
14 13 (1.07%) Symantec
14 13 (1.07%) Interwoven
15 12 (0.99%) Dell
15 12 (0.99%) Altiris
16 11 (0.91%) AppSense
16 11 (0.91%) SAP
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