The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 193 210 208
Rank change year-on-year
+17 -2
Contract jobs requiring a Service Desk Analyst 564 468 415
As % of all contract IT jobs located in the UK 1.11% 0.96% 0.93%
As % of the Job Titles category 1.20% 1.04% 1.00%
Number of daily rates quoted 223 186 101
Average daily rate
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of your Daily Rate
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£137 £120 £138
Average daily rate % change year-on-year
+13.95% -12.72%
90% offered a daily rate of more than £110 £70 £90
10% offered a daily rate of more than £188 £204 £210
UK excluding London average daily rate £125 £100 £110
% change year-on-year
+25.00% -9.09%
Number of hourly rates quoted 240 150 188
Average hourly rate £12.50 £13.13 £13.00
Average hourly rate % change year-on-year
-4.76% +0.96%
90% offered a hourly rate of more than £10.50 £9.99 £10.00
10% offered a hourly rate of more than £17.50 £17.50 £20.00
UK excluding London average hourly rate £12.50 £12.95 £12.00
% change year-on-year
-3.47% +7.91%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
46883 45043 41451
As % of all contract IT jobs located in the UK 92.44% 92.47% 92.86%
Number of daily rates quoted 29475 26911 23492
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £238 £225 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1817 2004 2424
Average hourly rate £16.50 £17.48 £18.50
Average hourly rate % change year-on-year
-5.57% -5.54%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.00 £16.50 £18.00
% change year-on-year
-3.03% -8.33%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 January 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 January 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 528 £138 +14.58% 121
London -3 145 £160 -15.78% 35
South East +1 94 £140 +7.69% 31
East of England +38 76 £140 +16.66% 13
West Midlands +40 58 £123 +11.36% 10
North West +13 51 £123 +11.36% 8
East Midlands -12 40 £91 +30.35% 5
City of London +5 39 £180 -5.26% 14
Manchester +13 29 £158 +43.18% 3
South West -6 29 £125 +25.00% 5
Buckinghamshire -9 29 £150 +23.96% 8
Cambridgeshire +12 28 £148 +34.09% 1
Northamptonshire +6 26 £114 - 1
Birmingham +20 25 £123 - 5
Essex +11 25 £148 +22.91% 1
Northampton +8 25 £114 - 1
Yorkshire -11 24 £113 -2.17% 14
Milton Keynes -9 21 £132 +25.71% 6
Cheshire +11 19 £110 -26.66% 4
Colchester +4 17 £170 - 1
Warrington 0 16 £110 -
Wales -1 16 £175 - 2
Hampshire -13 16 £161 +7.50% 5
Warwickshire +11 15 £110 - 3
South Wales +1 15 £175 - 1
Berkshire +3 14 £110 -22.80% 3
Hertfordshire +8 12 £110 - 8
Peterborough 0 12 £103 - 1
West Yorkshire -4 12 £113 -6.25% 12
Scotland -10 12 £115 +1.76% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 January 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 765 (62.65%) Windows
2 579 (47.42%) Active Directory
3 548 (44.88%) MS Office
4 513 (42.01%) Microsoft
5 508 (41.61%) ITIL
6 440 (36.04%) Windows 7
7 343 (28.09%) MS Excel
8 265 (21.70%) Windows XP
9 230 (18.84%) Citrix
10 187 (15.32%) SLA
11 176 (14.41%) Blackberry
12 170 (13.92%) Finance
13 160 (13.10%) Incident Management
14 149 (12.20%) Service Management
15 126 (10.32%) MS Exchange
16 113 (9.25%) Security Cleared
17 98 (8.03%) SC Cleared
18 95 (7.78%) Analytical Skills
19 83 (6.80%) Law
20 80 (6.55%) Legal
21 75 (6.14%) MCP
22 74 (6.06%) IBM Notes
22 74 (6.06%) Lotus
23 62 (5.08%) Microsoft Certification
24 61 (5.00%) VPN
25 60 (4.91%) ITSM
26 59 (4.83%) HP
26 59 (4.83%) Blackberry Enterprise Server
27 58 (4.75%) Remedy
28 53 (4.34%) LAN

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 January 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 126 (10.32%) MS Exchange
2 74 (6.06%) IBM Notes
3 59 (4.83%) Blackberry Enterprise Server
4 38 (3.11%) SharePoint
5 31 (2.54%) Exchange Server 2010
6 25 (2.05%) WorkSite
7 19 (1.56%) Exchange Server 2007
8 16 (1.31%) Lync
9 9 (0.74%) CICS
9 9 (0.74%) Exchange Server 2003
10 3 (0.25%) CMS
11 2 (0.16%) Exchange Server 5.5
11 2 (0.16%) IIS
12 1 (0.082%) Moodle
12 1 (0.082%) Lotus Domino
Applications
1 548 (44.88%) MS Office
2 343 (28.09%) MS Excel
3 33 (2.70%) MS PowerPoint
4 7 (0.57%) Spreadsheet
4 7 (0.57%) MS Visio
5 2 (0.16%) Adobe Creative Suite
6 1 (0.082%) MS Project
6 1 (0.082%) AutoCAD
Business Applications
1 14 (1.15%) assyst
2 11 (0.90%) Remedy ITSM
3 2 (0.16%) Oracle EBS
3 2 (0.16%) Oracle General Ledger
3 2 (0.16%) Oracle EBS R12
4 1 (0.082%) Oracle Payables
4 1 (0.082%) Oracle Procure-to-Pay
4 1 (0.082%) Oracle Internet Expenses
4 1 (0.082%) Oracle iProcurement
4 1 (0.082%) Oracle Financials
Cloud Services
1 14 (1.15%) Google Apps
1 14 (1.15%) Office 365
2 1 (0.082%) SaaS
Communications & Networking
1 61 (5.00%) VPN
2 53 (4.34%) LAN
3 43 (3.52%) WAN
4 37 (3.03%) TCP/IP
4 37 (3.03%) Internet
5 25 (2.05%) VoIP
6 21 (1.72%) Wireless
7 16 (1.31%) DNS
8 14 (1.15%) DHCP
9 13 (1.06%) Wi-Fi
10 10 (0.82%) ADSL
11 8 (0.66%) IP Telephony
12 7 (0.57%) Cisco IPT
13 5 (0.41%) Broadband
13 5 (0.41%) LDAP
13 5 (0.41%) Firewall
14 4 (0.33%) MPLS
14 4 (0.33%) PBX
15 3 (0.25%) Ethernet
15 3 (0.25%) ISDN
Database & Business Intelligence
1 4 (0.33%) SQL Server
2 2 (0.16%) MS Access
2 2 (0.16%) Oracle BI EE
3 1 (0.082%) SQL Server 2008
3 1 (0.082%) Crystal Reports
3 1 (0.082%) EDRMS
3 1 (0.082%) SQL Server 2005
General
1 170 (13.92%) Finance
2 83 (6.80%) Law
3 80 (6.55%) Legal
4 42 (3.44%) Banking
5 31 (2.54%) Retail
6 17 (1.39%) Investment Banking
6 17 (1.39%) Telecoms
7 15 (1.23%) Advertising
8 14 (1.15%) French Language
9 11 (0.90%) Manufacturing
10 9 (0.74%) Financial Institution
11 7 (0.57%) German Language
11 7 (0.57%) Local Government
12 4 (0.33%) Front Office
12 4 (0.33%) Military
12 4 (0.33%) Automotive
13 3 (0.25%) Publishing
13 3 (0.25%) Back Office
13 3 (0.25%) Dutch Language
13 3 (0.25%) Russian Language
Libraries, Frameworks & Software Standards
1 2 (0.16%) LINQ
1 2 (0.16%) .NET
2 1 (0.082%) XHR
2 1 (0.082%) HTML
2 1 (0.082%) COM
2 1 (0.082%) XMPP
2 1 (0.082%) Software Packaging
2 1 (0.082%) JSON
Miscellaneous
1 176 (14.41%) Blackberry
2 95 (7.78%) Analytical Skills
3 41 (3.36%) NHS
4 39 (3.19%) Management Information System
5 22 (1.80%) iPad
5 22 (1.80%) iPhone
6 21 (1.72%) Video Conferencing
7 16 (1.31%) Handset
8 13 (1.06%) Thin Client
8 13 (1.06%) PDA
8 13 (1.06%) Fat Client
9 12 (0.98%) Hedge funds
10 8 (0.66%) Computer Science
11 7 (0.57%) EPoS
11 7 (0.57%) CMDB
11 7 (0.57%) Smartphone
11 7 (0.57%) AS400
12 4 (0.33%) Mainframe
12 4 (0.33%) Client/Server
12 4 (0.33%) User Experience
Operating Systems
1 765 (62.65%) Windows
2 440 (36.04%) Windows 7
3 265 (21.70%) Windows XP
4 49 (4.01%) Windows Server 2008
5 41 (3.36%) Windows Server 2003
6 36 (2.95%) Windows 8
7 34 (2.78%) Android
8 33 (2.70%) Windows Vista
9 25 (2.05%) Apple iOS
10 13 (1.06%) Mac OS
10 13 (1.06%) Mac OS X
11 12 (0.98%) Windows NT
12 11 (0.90%) Linux
13 10 (0.82%) Windows 2000 Server
14 8 (0.66%) Windows 2000
14 8 (0.66%) UNIX
14 8 (0.66%) Windows Server 2012
15 4 (0.33%) Windows Mobile
16 3 (0.25%) Red Hat Enterprise Linux
17 2 (0.16%) Windows Phone
Processes & Methodologies
1 508 (41.61%) ITIL
2 160 (13.10%) Incident Management
3 149 (12.20%) Service Management
4 60 (4.91%) ITSM
5 48 (3.93%) Service Delivery
6 40 (3.28%) Document Management
7 22 (1.80%) Change Management
8 20 (1.64%) Time Management
9 15 (1.23%) Problem Management
9 15 (1.23%) Migration
10 13 (1.06%) Asset Management
11 12 (0.98%) ITIL V3
12 11 (0.90%) Service Desk Management
12 11 (0.90%) Software Deployment
13 10 (0.82%) Knowledge Management
13 10 (0.82%) ITIL V2
14 9 (0.74%) E-Commerce
14 9 (0.74%) Logistics
15 8 (0.66%) CRM
16 7 (0.57%) Investment Management
Programming Languages
1 27 (2.21%) C
2 14 (1.15%) SQL
3 1 (0.082%) VBScript
3 1 (0.082%) Java
Qualifications
1 113 (9.25%) Security Cleared
2 98 (8.03%) SC Cleared
3 75 (6.14%) MCP
4 62 (5.08%) Microsoft Certification
5 44 (3.60%) ITIL Foundation Certificate
6 40 (3.28%) ITIL Certification
7 33 (2.70%) Degree
8 31 (2.54%) MOS
9 30 (2.46%) MCSE
10 15 (1.23%) DV Cleared
11 11 (0.90%) A+ Certification
12 8 (0.66%) MCSA
13 5 (0.41%) CCNA
13 5 (0.41%) HND
13 5 (0.41%) Cisco Certification
13 5 (0.41%) MCDST
14 3 (0.25%) MCITP
15 2 (0.16%) CNE
15 2 (0.16%) Novell Certification
16 1 (0.082%) CTC Cleared
Quality Assurance & Compliance
1 187 (15.32%) SLA
2 6 (0.49%) Sarbanes-Oxley
2 6 (0.49%) Dodd-Frank
3 1 (0.082%) COBIT
3 1 (0.082%) QA
System Software
1 579 (47.42%) Active Directory
2 14 (1.15%) Terminal Server
3 10 (0.82%) XenApp
3 10 (0.82%) VMware Infrastructure
4 5 (0.41%) Hyper-V
5 2 (0.16%) Terminal Services
6 1 (0.082%) XenDesktop
6 1 (0.082%) UAG
6 1 (0.082%) MetaFrame
Systems Management
1 34 (2.78%) OpenView
2 31 (2.54%) SCCM
3 26 (2.13%) Systems Management Server (SMS)
4 15 (1.23%) OVSD
5 7 (0.57%) Backup Exec
6 6 (0.49%) DameWare
7 3 (0.25%) SCOM
8 2 (0.16%) Tivoli
8 2 (0.16%) Unicenter
9 1 (0.082%) Casper Suite
9 1 (0.082%) CiscoWorks
9 1 (0.082%) Norton AntiVirus
9 1 (0.082%) ZENworks
9 1 (0.082%) MAILsweeper
9 1 (0.082%) Tivoli Storage Manager
Vendors
1 513 (42.01%) Microsoft
2 230 (18.84%) Citrix
3 74 (6.06%) Lotus
4 59 (4.83%) HP
5 58 (4.75%) Remedy
6 51 (4.18%) Cisco
7 29 (2.38%) VMware
8 23 (1.88%) Google
9 20 (1.64%) McAfee
10 17 (1.39%) Altiris
11 16 (1.31%) LANDesk
11 16 (1.31%) Symantec
11 16 (1.31%) Adobe
11 16 (1.31%) ServiceNow
12 15 (1.23%) Avaya
13 14 (1.15%) Interwoven
14 12 (0.98%) AppSense
14 12 (0.98%) Sun
15 11 (0.90%) SAP
16 8 (0.66%) Apple
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