The statistics below represent IT contracts advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 249 224 225
Rank change year-on-year
-25 +1
Contract jobs requiring a Service Desk Analyst 510 553 540
As % of all contract IT jobs located in the UK 0.94% 1.00% 1.00%
As % of the Job Titles category 1.00% 1.06% 1.06%
Number of daily rates quoted 213 159 193
Median daily rate £125 £130 £140
Median daily rate % change year-on-year
-3.84% -7.14%
90% offered a daily rate of more than £95 £100 £100
10% offered a daily rate of more than £203 £200 £190
UK excluding London median daily rate £125 £125 £123
% change year-on-year
- +2.04%
Number of hourly rates quoted 168 243 217
Median hourly rate £14.00 £13.00 £15.00
Median hourly rate % change year-on-year
+7.69% -13.33%
90% offered a hourly rate of more than £10.32 £10.20 £9.84
10% offered a hourly rate of more than £19.00 £19.00 £20.00
UK excluding London median hourly rate £14.00 £13.00 £14.00
% change year-on-year
+7.69% -7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51146 52265 50988
As % of all contract IT jobs located in the UK 94.74% 94.79% 94.76%
Number of daily rates quoted 33349 32884 31286
Median daily rate £425 £400 £396
Median daily rate % change year-on-year
+6.25% +1.01%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £600 £563 £550
UK excluding London median daily rate £398 £370 £350
% change year-on-year
+7.43% +5.71%
Number of hourly rates quoted 1531 1986 2062
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.00
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Service Desk Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 June 2016.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 June 2016.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 492 £130 - 68
London -7 128 £135 -15.62% 18
South East +15 101 £150 +17.64% 14
East of England +16 84 £125 +11.11% 7
Essex +23 43 £140 +16.66% 2
South West +14 39 £135 +7.78% 8
Yorkshire -7 39 £125 +6.38% 7
Colchester -2 38 £175 - 1
North West -25 34 £116 -27.34% 2
West Midlands -13 33 £115 -8.00% 6
East Midlands -13 28 £85 +4.93% 4
West Yorkshire +1 23 £124 +1.02% 4
Surrey +11 22 £150 -25.00% 4
Leeds -2 21 £125 +2.04% 1
Bristol +13 20 £150 +24.48% 4
Hampshire +4 19 £150 +29.03% 2
City of London +27 17 £143 -20.83% 3
Buckinghamshire +20 15 £218 - 4
Cambridgeshire +8 15 £108 +18.11% 1
Milton Keynes +13 13 £218 - 3
Oxfordshire +11 13 £125 -1.96% 1
Cheshire -7 13 £353 +220.45% 2
West Sussex -7 12 £161 +19.44% 3
Hertfordshire +21 11 £90 - 1
Kent +16 11 £176 +91.30%
Birmingham -6 11 £115 -8.00% 2
Manchester -30 11 £105 -36.84%
Ipswich +5 10 £130 - 1
North Yorkshire +4 10 £125 +8.69% 2
Suffolk 0 10 £130 - 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 June 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Service Desk Analyst in the job title.

1 586 (64.97%) Windows
2 519 (57.54%) Active Directory
3 357 (39.58%) MS Office
4 356 (39.47%) Windows 7
5 320 (35.48%) Microsoft
6 304 (33.70%) ITIL
7 222 (24.61%) MS Excel
8 183 (20.29%) Citrix
9 168 (18.63%) Finance
10 163 (18.07%) Windows XP
11 160 (17.74%) Blackberry
12 154 (17.07%) Incident Management
13 108 (11.97%) SLA
14 99 (10.98%) MS Exchange
14 99 (10.98%) Law
15 90 (9.98%) Service Management
16 80 (8.87%) Windows Server
17 79 (8.76%) Windows 8
18 71 (7.87%) Document Management
19 66 (7.32%) ITSM
20 58 (6.43%) Windows Server 2008
20 58 (6.43%) Legal
21 56 (6.21%) TCP/IP
22 55 (6.10%) Office 365
23 52 (5.76%) VPN
24 51 (5.65%) Microsoft Certification
25 49 (5.43%) LAN
26 47 (5.21%) Cisco
27 46 (5.10%) Windows Server 2003
28 45 (4.99%) Blackberry Enterprise Server

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (10.98%) MS Exchange
2 45 (4.99%) Blackberry Enterprise Server
3 31 (3.44%) IBM Notes
4 30 (3.33%) Exchange Server 2010
4 30 (3.33%) SharePoint
5 18 (2.00%) Exchange Server 2003
6 14 (1.55%) Exchange Server 2007
7 11 (1.22%) Skype for Business
8 8 (0.89%) SharePoint 2010
9 5 (0.55%) Exchange Server 2013
10 4 (0.44%) IIS
11 3 (0.33%) IBM Domino
11 3 (0.33%) SharePoint 2013
12 2 (0.22%) CMS
13 1 (0.11%) K2 blackpearl
13 1 (0.11%) Office Communications Server
Applications
1 357 (39.58%) MS Office
2 222 (24.61%) MS Excel
3 22 (2.44%) MS PowerPoint
4 8 (0.89%) Acrobat
5 6 (0.67%) MS Visio
6 5 (0.55%) Spreadsheet
7 1 (0.11%) AutoCAD
7 1 (0.11%) MS Project
7 1 (0.11%) Photoshop
Business Applications
1 2 (0.22%) Remedy AR System
1 2 (0.22%) Remedy ITSM
2 1 (0.11%) Dynamics NAV
2 1 (0.11%) SAP Oil and Gas
Cloud Services
1 55 (6.10%) Office 365
2 10 (1.11%) Mimecast
3 4 (0.44%) Google Apps
4 3 (0.33%) OneDrive
5 2 (0.22%) Amazon AWS
5 2 (0.22%) IaaS
5 2 (0.22%) Microsoft Azure
6 1 (0.11%) SaaS
Communications & Networking
1 56 (6.21%) TCP/IP
2 52 (5.76%) VPN
3 49 (5.43%) LAN
4 45 (4.99%) WAN
5 30 (3.33%) Remote Desktop
6 29 (3.22%) DNS
6 29 (3.22%) Internet
7 25 (2.77%) DHCP
8 17 (1.88%) Wireless
9 13 (1.44%) Intranet
10 7 (0.78%) ATM
10 7 (0.78%) Skype
10 7 (0.78%) Wi-Fi
11 6 (0.67%) Firewall
11 6 (0.67%) VoIP
12 5 (0.55%) Broadband
12 5 (0.55%) Ethernet
13 4 (0.44%) ADSL
13 4 (0.44%) WebEx
14 3 (0.33%) Cisco IOS
Database & Business Intelligence
1 4 (0.44%) SQL Server
1 4 (0.44%) SQL Server 2008
2 2 (0.22%) Amazon RDS
2 2 (0.22%) SQL Server 2005
3 1 (0.11%) BusinessObjects XI
Development Applications
1 3 (0.33%) JIRA
2 1 (0.11%) ClearQuest
General
1 168 (18.63%) Finance
2 99 (10.98%) Law
3 58 (6.43%) Legal
4 33 (3.66%) Banking
5 16 (1.77%) Retail
6 15 (1.66%) German Language
6 15 (1.66%) Italian Language
6 15 (1.66%) Japanese Language
7 13 (1.44%) Telecoms
8 11 (1.22%) French Language
9 10 (1.11%) Back Office
10 8 (0.89%) International Banking
11 7 (0.78%) Spanish Language
12 6 (0.67%) Dutch Language
12 6 (0.67%) Local Government
13 5 (0.55%) Manufacturing
14 4 (0.44%) Portuguese Language
15 3 (0.33%) Marketing
15 3 (0.33%) Pharmaceutical
15 3 (0.33%) Russian Language
Libraries, Frameworks & Software Standards
1 3 (0.33%) Middleware
2 2 (0.22%) Software Packaging
3 1 (0.11%) HTML
3 1 (0.11%) SAP PI
3 1 (0.11%) Web Services
3 1 (0.11%) X-Windows
Miscellaneous
1 160 (17.74%) Blackberry
2 43 (4.77%) Analytical Skills
3 32 (3.55%) NHS
4 31 (3.44%) iPhone
5 29 (3.22%) iPad
6 21 (2.33%) Management Information System
7 16 (1.77%) Driving Licence
8 10 (1.11%) AS400
9 9 (1.00%) Mathematics
9 9 (1.00%) Smartphone
10 8 (0.89%) Statistics
11 7 (0.78%) Video Conferencing
12 6 (0.67%) Client/Server
12 6 (0.67%) Enterprise Software
13 5 (0.55%) Data Centre
13 5 (0.55%) Fat Client
13 5 (0.55%) Thin Client
14 4 (0.44%) BYOD
14 4 (0.44%) Computer Science
14 4 (0.44%) Mobile Computing
Operating Systems
1 586 (64.97%) Windows
2 356 (39.47%) Windows 7
3 163 (18.07%) Windows XP
4 80 (8.87%) Windows Server
5 79 (8.76%) Windows 8
6 58 (6.43%) Windows Server 2008
7 46 (5.10%) Windows Server 2003
8 23 (2.55%) Windows 10
9 22 (2.44%) Windows Server 2012
10 21 (2.33%) Mac OS X
11 20 (2.22%) Android
12 14 (1.55%) Apple iOS
13 12 (1.33%) Windows 2000
14 8 (0.89%) Unix
15 6 (0.67%) Linux
16 5 (0.55%) Windows Vista
17 4 (0.44%) Windows NT
18 2 (0.22%) Red Hat Enterprise Linux
19 1 (0.11%) VMS
19 1 (0.11%) Windows Phone
Processes & Methodologies
1 304 (33.70%) ITIL
2 154 (17.07%) Incident Management
3 90 (9.98%) Service Management
4 71 (7.87%) Document Management
5 66 (7.32%) ITSM
6 43 (4.77%) Problem Management
7 32 (3.55%) Service Delivery
8 22 (2.44%) Time Management
9 19 (2.11%) Change Management
10 18 (2.00%) Coaching
11 17 (1.88%) ITIL V3
11 17 (1.88%) Mentoring
12 11 (1.22%) CRM
13 10 (1.11%) Change Control
13 10 (1.11%) Continuous Improvement
13 10 (1.11%) Knowledge Management
13 10 (1.11%) Root Cause Analysis
14 8 (0.89%) Network Management
14 8 (0.89%) Project Management
14 8 (0.89%) Ticket Management
Programming Languages
1 14 (1.55%) C
2 7 (0.78%) SQL
3 2 (0.22%) PowerShell
4 1 (0.11%) JavaScript
4 1 (0.11%) VBA
Qualifications
1 51 (5.65%) Microsoft Certification
2 44 (4.88%) Security Cleared
3 43 (4.77%) MCP
4 28 (3.10%) ITIL Certification
5 25 (2.77%) Degree
6 22 (2.44%) ITIL Foundation Certificate
7 21 (2.33%) MCSE
8 16 (1.77%) MCDST
8 16 (1.77%) MCSA
9 15 (1.66%) SC Cleared
10 10 (1.11%) Cisco Certification
11 9 (1.00%) MOS
12 8 (0.89%) A+ Certification
13 7 (0.78%) CCNA
14 5 (0.55%) DV Cleared
14 5 (0.55%) MCITP
15 3 (0.33%) MCTS
15 3 (0.33%) PMI Certification
16 2 (0.22%) BPSS Clearance
16 2 (0.22%) HND
Quality Assurance & Compliance
1 108 (11.97%) SLA
2 3 (0.33%) Disclosure Scotland
3 2 (0.22%) Sarbanes-Oxley
4 1 (0.11%) ISO 9001
4 1 (0.11%) QA
System Software
1 519 (57.54%) Active Directory
2 17 (1.88%) VMware Infrastructure
3 13 (1.44%) XenApp
4 9 (1.00%) Virtual Desktop
5 6 (0.67%) Terminal Server
5 6 (0.67%) Terminal Services
6 5 (0.55%) vSphere
7 4 (0.44%) BitLocker
7 4 (0.44%) Citrix Presentation Server
7 4 (0.44%) XenDesktop
8 2 (0.22%) UAG
9 1 (0.11%) Hyper-V
9 1 (0.11%) ProxySG
9 1 (0.11%) Virtual Servers
9 1 (0.11%) VMware ESX
9 1 (0.11%) Xen
Systems Management
1 38 (4.21%) SCCM
2 13 (1.44%) Backup Exec
3 10 (1.11%) DameWare
4 9 (1.00%) HP SIM
4 9 (1.00%) Symantec Endpoint Protection
5 5 (0.55%) BMC Marimba
6 3 (0.33%) OpenView
7 2 (0.22%) SCSM
7 2 (0.22%) ServiceCenter
7 2 (0.22%) Systems Management Server (SMS)
7 2 (0.22%) Unicenter
8 1 (0.11%) Foglight
8 1 (0.11%) Nagios
8 1 (0.11%) OVSD
8 1 (0.11%) SCOM
8 1 (0.11%) WSUS
Vendors
1 320 (35.48%) Microsoft
2 183 (20.29%) Citrix
3 47 (5.21%) Cisco
4 43 (4.77%) HP
5 38 (4.21%) Remedy
6 32 (3.55%) VMware
7 31 (3.44%) Lotus
8 30 (3.33%) ServiceNow
9 24 (2.66%) iManage
9 24 (2.66%) LANDesk
10 21 (2.33%) Apple
11 14 (1.55%) Avaya
11 14 (1.55%) Google
12 13 (1.44%) Symantec
13 12 (1.33%) Adobe
14 11 (1.22%) IBM
15 10 (1.11%) Sun
16 9 (1.00%) Becrypt
16 9 (1.00%) BMC
17 8 (0.89%) PeopleSoft
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HAYS INFORMATION TECHNOLOGY
Rate: £1 per day + £Competitive
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Rate: £8.00 - £9.00 per hour
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Rate: £0.00 per annum
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Rate: £140 - £175 per day
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