The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 230 225 233
Rank change year-on-year
-5 +8
Contract jobs requiring a Service Desk Analyst 557 508 436
As % of all contract IT jobs located in the UK 0.98% 0.93% 0.85%
As % of the Job Titles category 1.06% 1.01% 0.92%
Number of daily rates quoted 198 177 150
Average daily rate
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£130 £150 £155
Average daily rate % change year-on-year
-13.33% -3.22%
90% offered a daily rate of more than £100 £103 £84
10% offered a daily rate of more than £200 £190 £207
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 217 206 183
Average hourly rate £13.18 £15.00 £14.00
Average hourly rate % change year-on-year
-12.13% +7.14%
90% offered a hourly rate of more than £10.16 £9.93 £10.50
10% offered a hourly rate of more than £19.00 £19.95 £21.20
UK excluding London average hourly rate £13.10 £14.00 £13.00
% change year-on-year
-6.42% +7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52581 50525 47327
As % of all contract IT jobs located in the UK 92.47% 92.45% 92.61%
Number of daily rates quoted 33383 30630 27733
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1941 1999 2141
Average hourly rate £17.00 £16.56 £17.50
Average hourly rate % change year-on-year
+2.65% -5.37%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 31 July 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 31 July 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 524 £130 -13.33% 84
London +10 177 £163 -1.51% 14
South East -10 94 £124 +7.60% 19
East of England +6 69 £120 -20.00% 15
North West -6 49 £135 +10.20% 6
City of London -9 34 £180 -2.70% 4
East Midlands +9 32 £100 -16.66% 6
Yorkshire -34 29 £115 -8.00% 7
South West -1 28 £130 +18.18% 9
North East -10 28 £123 +22.50% 1
Cambridgeshire +11 26 £139 -7.16% 5
Hampshire +10 25 £116 +10.71% 3
Manchester +2 25 £160 +18.95% 2
Newcastle upon Tyne -11 23 £120 +9.58% 1
Tyne and Wear -15 23 £120 +9.58% 1
West Midlands -4 21 £108 -18.86% 7
Essex -9 20 £110 -16.98% 3
Peterborough +14 19 £91 -39.32% 2
Bristol +12 17 £128 - 3
Cheshire -7 16 £110 +10.00% 2
West Yorkshire -34 16 £116 -7.00% 7
Leicestershire - 16 £100 - 1
Buckinghamshire +2 15 £144 -17.00% 3
Colchester +1 15 - - 2
Milton Keynes +1 14 £144 -31.42% 1
West Sussex +4 13 £120 - 3
Scotland -7 13 £109 -5.43%
Leeds -29 13 £116 -7.00% 5
Northamptonshire +5 12 - - 1
Oxfordshire -23 11 £128 -27.14%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 691 (60.83%) Windows
2 515 (45.33%) Active Directory
3 502 (44.19%) MS Office
4 477 (41.99%) Microsoft
5 434 (38.20%) ITIL
6 426 (37.50%) Windows 7
7 288 (25.35%) MS Excel
8 212 (18.66%) Windows XP
8 212 (18.66%) Citrix
9 177 (15.58%) SLA
10 152 (13.38%) Incident Management
11 129 (11.36%) Finance
12 118 (10.39%) Blackberry
13 105 (9.24%) Analytical Skills
14 103 (9.07%) Service Management
15 95 (8.36%) MS Exchange
16 79 (6.95%) Security Cleared
17 77 (6.78%) Cisco
18 72 (6.34%) LAN
18 72 (6.34%) Law
19 67 (5.90%) Windows Server 2008
20 63 (5.55%) ITSM
20 63 (5.55%) WAN
21 62 (5.46%) Legal
21 62 (5.46%) Windows 8
22 58 (5.11%) Windows Server 2003
23 55 (4.84%) Microsoft Certification
24 54 (4.75%) Remedy
24 54 (4.75%) SC Cleared
25 53 (4.67%) Lotus

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 95 (8.36%) MS Exchange
2 52 (4.58%) IBM Notes
3 40 (3.52%) SharePoint
4 33 (2.90%) Blackberry Enterprise Server
5 27 (2.38%) Lync
6 26 (2.29%) WorkSite
7 25 (2.20%) Exchange Server 2010
8 20 (1.76%) Exchange Server 2007
9 7 (0.62%) Exchange Server 2013
10 6 (0.53%) SharePoint 2013
10 6 (0.53%) Exchange Server 2003
11 5 (0.44%) SharePoint 2010
12 2 (0.18%) Exchange Server 5.5
12 2 (0.18%) CICS
12 2 (0.18%) Tomcat
13 1 (0.088%) IIS
13 1 (0.088%) Lotus Domino
13 1 (0.088%) Apache
Applications
1 502 (44.19%) MS Office
2 288 (25.35%) MS Excel
3 39 (3.43%) MS PowerPoint
4 5 (0.44%) MS Visio
5 1 (0.088%) Adobe Creative Suite
Business Applications
1 9 (0.79%) Remedy ITSM
2 2 (0.18%) SAP Oil and Gas
2 2 (0.18%) assyst
2 2 (0.18%) Dynamics CRM
2 2 (0.18%) SAP CCM
2 2 (0.18%) SAP Business One
2 2 (0.18%) SAP ERP
3 1 (0.088%) TeleForm
3 1 (0.088%) Oracle Financials
3 1 (0.088%) Oracle EBS
Cloud Services
1 43 (3.79%) Office 365
2 14 (1.23%) Google Apps
3 8 (0.70%) Google Cloud Platform
4 3 (0.26%) SaaS
5 1 (0.088%) Amazon EC2
5 1 (0.088%) Amazon S3
5 1 (0.088%) Amazon AWS
5 1 (0.088%) Amazon ELB
Communications & Networking
1 72 (6.34%) LAN
2 63 (5.55%) WAN
3 53 (4.67%) VPN
4 52 (4.58%) TCP/IP
5 37 (3.26%) Internet
6 34 (2.99%) DNS
7 32 (2.82%) DHCP
8 21 (1.85%) Intranet
9 19 (1.67%) VoIP
10 18 (1.58%) SSL
10 18 (1.58%) IPsec
10 18 (1.58%) Network Security
11 16 (1.41%) Firewall
12 14 (1.23%) Wireless
13 9 (0.79%) SAN
14 7 (0.62%) IP Telephony
15 6 (0.53%) ADSL
16 5 (0.44%) Broadband
17 4 (0.35%) Cisco IPT
17 4 (0.35%) Wi-Fi
Database & Business Intelligence
1 14 (1.23%) SQL Server
2 3 (0.26%) EDRMS
2 3 (0.26%) SQL Server 2005
3 2 (0.18%) SQL Server 2008
3 2 (0.18%) EDMS
4 1 (0.088%) Oracle Database
Development Applications
1 4 (0.35%) Yeoman
2 1 (0.088%) Visual Studio
2 1 (0.088%) Oracle Forms
2 1 (0.088%) ClearQuest
2 1 (0.088%) JIRA
2 1 (0.088%) Jenkins
General
1 129 (11.36%) Finance
2 72 (6.34%) Law
3 62 (5.46%) Legal
4 43 (3.79%) Banking
5 28 (2.46%) Retail
6 22 (1.94%) Telecoms
7 19 (1.67%) French Language
8 16 (1.41%) Financial Institution
9 13 (1.14%) International Banking
10 12 (1.06%) German Language
10 12 (1.06%) Back Office
11 5 (0.44%) Electronics
11 5 (0.44%) Manufacturing
11 5 (0.44%) Local Government
11 5 (0.44%) Dutch Language
11 5 (0.44%) Russian Language
12 4 (0.35%) Japanese Language
12 4 (0.35%) Investment Banking
12 4 (0.35%) Marketing
13 3 (0.26%) Italian Language
Libraries, Frameworks & Software Standards
1 8 (0.70%) HTML
2 3 (0.26%) .NET
3 2 (0.18%) LINQ
4 1 (0.088%) COM
4 1 (0.088%) CSS
4 1 (0.088%) Web Services
4 1 (0.088%) EDI
4 1 (0.088%) Middleware
4 1 (0.088%) Software Packaging
Miscellaneous
1 118 (10.39%) Blackberry
2 105 (9.24%) Analytical Skills
3 39 (3.43%) NHS
4 24 (2.11%) Management Information System
5 20 (1.76%) iPhone
6 17 (1.50%) iPad
7 13 (1.14%) Hedge funds
7 13 (1.14%) PDA
8 11 (0.97%) Video Conferencing
9 10 (0.88%) Mathematics
10 8 (0.70%) Enterprise Software
10 8 (0.70%) Fat Client
10 8 (0.70%) Thin Client
11 6 (0.53%) EPoS
11 6 (0.53%) Device Driver
11 6 (0.53%) Handset
11 6 (0.53%) BYOD
11 6 (0.53%) CMDB
12 5 (0.44%) Smartphone
12 5 (0.44%) Client/Server
Operating Systems
1 691 (60.83%) Windows
2 426 (37.50%) Windows 7
3 212 (18.66%) Windows XP
4 67 (5.90%) Windows Server 2008
5 62 (5.46%) Windows 8
6 58 (5.11%) Windows Server 2003
7 22 (1.94%) Windows Server 2012
8 18 (1.58%) Android
9 17 (1.50%) Mac OS X
10 12 (1.06%) Linux
10 12 (1.06%) Windows Vista
10 12 (1.06%) Apple iOS
11 11 (0.97%) Mac OS
12 6 (0.53%) Windows Mobile
13 5 (0.44%) Windows 2000 Server
13 5 (0.44%) UNIX
14 4 (0.35%) Windows NT
15 3 (0.26%) Windows 2000
15 3 (0.26%) Ubuntu
16 2 (0.18%) CentOS
Processes & Methodologies
1 434 (38.20%) ITIL
2 152 (13.38%) Incident Management
3 103 (9.07%) Service Management
4 63 (5.55%) ITSM
5 42 (3.70%) Time Management
6 41 (3.61%) Service Delivery
7 35 (3.08%) Document Management
8 28 (2.46%) Problem Management
9 25 (2.20%) Coaching
10 17 (1.50%) Migration
11 16 (1.41%) Service Desk Management
12 14 (1.23%) Root Cause Analysis
13 13 (1.14%) Mentoring
14 11 (0.97%) CRM
15 8 (0.70%) Change Management
15 8 (0.70%) Asset Management
15 8 (0.70%) Stakeholder Engagement
16 7 (0.62%) ITIL V3
16 7 (0.62%) Continuous Improvement
16 7 (0.62%) E-Commerce
Programming Languages
1 12 (1.06%) SQL
2 7 (0.62%) C
3 3 (0.26%) VB
4 1 (0.088%) Java
Qualifications
1 79 (6.95%) Security Cleared
2 55 (4.84%) Microsoft Certification
3 54 (4.75%) SC Cleared
4 52 (4.58%) MCP
5 36 (3.17%) ITIL Certification
6 25 (2.20%) ITIL Foundation Certificate
7 23 (2.02%) MOS
8 22 (1.94%) Degree
9 20 (1.76%) MCSE
10 19 (1.67%) A+ Certification
11 17 (1.50%) MCSA
12 14 (1.23%) Cisco Certification
13 11 (0.97%) CCNA
14 9 (0.79%) MCTS
14 9 (0.79%) DV Cleared
15 6 (0.53%) MCITP
16 4 (0.35%) Network+ Certification
16 4 (0.35%) HNC
17 3 (0.26%) HND
17 3 (0.26%) MCDST
Quality Assurance & Compliance
1 177 (15.58%) SLA
2 4 (0.35%) Sarbanes-Oxley
2 4 (0.35%) Dodd-Frank
3 3 (0.26%) ISO/IEC 27001
System Software
1 515 (45.33%) Active Directory
2 15 (1.32%) VMware Infrastructure
3 9 (0.79%) XenApp
4 8 (0.70%) Terminal Server
5 5 (0.44%) XenDesktop
6 3 (0.26%) Hyper-V
6 3 (0.26%) Terminal Services
7 2 (0.18%) BitLocker
8 1 (0.088%) VMware ESX
8 1 (0.088%) Citrix Presentation Server
Systems Management
1 46 (4.05%) SCCM
2 10 (0.88%) OpenView
3 8 (0.70%) OVSD
4 7 (0.62%) Systems Management Server (SMS)
5 6 (0.53%) Backup Exec
6 5 (0.44%) DameWare
7 3 (0.26%) Norton AntiVirus
7 3 (0.26%) ServiceCenter
8 2 (0.18%) SCOM
8 2 (0.18%) Unicenter
8 2 (0.18%) Nagios
8 2 (0.18%) NetBackup
8 2 (0.18%) WSUS
8 2 (0.18%) Symantec Enterprise Vault
8 2 (0.18%) CA Spectrum
9 1 (0.088%) SCSM
9 1 (0.088%) Ansible
9 1 (0.088%) Casper Suite
9 1 (0.088%) AirWatch
9 1 (0.088%) NetVault Backup
Vendors
1 477 (41.99%) Microsoft
2 212 (18.66%) Citrix
3 77 (6.78%) Cisco
4 54 (4.75%) Remedy
5 53 (4.67%) Lotus
6 45 (3.96%) VMware
7 37 (3.26%) HP
8 31 (2.73%) ServiceNow
9 30 (2.64%) Google
10 25 (2.20%) Symantec
11 24 (2.11%) Apple
12 23 (2.02%) McAfee
13 20 (1.76%) CheckPoint
14 18 (1.58%) Adobe
14 18 (1.58%) Juniper
14 18 (1.58%) Blue Coat
15 17 (1.50%) LANDesk
16 12 (1.06%) Dell
17 11 (0.97%) SAP
17 11 (0.97%) CA
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 23 hours ago
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £16.00 per hour
Posted: 23 hours ago
Hampshire
Executive Recruitment Services (ERS)
Rate: £100 - £110 per day
Posted: Yesterday
Bristol, Avon
Experis Ltd
Rate: £20 - £25 per hour
Posted: Yesterday
Peterborough, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Rate: £9 per hour
Posted: 2 days ago
Norwich, Norfolk
HAYS INFORMATION TECHNOLOGY
Rate: £100.00 - £130.00 per annum
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 3 days ago
Hereford, Herefordshire
Hoople Ltd
Rate: From £14,280 to £17,850 per annum
Posted: 4 days ago
Derby, Derbyshire
Lorien Resourcing
Rate: £100.00 - £120.00 per day
Posted: 4 days ago
Cardiff
CPS Group
Rate: £250 - 350 per day
Posted: 4 days ago
Bristol, Avon
Coal IT Services
Rate: £125 per day
Posted: 4 days ago
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £11.50 per hour
Posted: 4 days ago
Bristol, Avon
Experis Ltd
Rate: £16 - £17 per hour
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Posted: 5 days ago
Leeds
Computer Futures
Rate: £11 - £13 per hour + DOE
Posted: 5 days ago
Coventry, Warwickshire
Quantica Technology - London
Rate: £80 - £100 per day
Posted: 7 days ago
Redhill
Computer Futures
Rate: competitive
Posted: 8 days ago