The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 217 238 281
Rank change year-on-year
+21 +43
Contract jobs requiring a Service Desk Analyst 507 408 363
As % of all contract IT jobs located in the UK 0.96% 0.81% 0.64%
As % of the Job Titles category 1.04% 0.88% 0.69%
Number of daily rates quoted 176 133 79
Average daily rate
Keep up to 90%
of your Daily Rate
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£150 £150 £130
Average daily rate % change year-on-year
- +15.38%
90% offered a daily rate of more than £103 £85 £99
10% offered a daily rate of more than £195 £204 £200
UK excluding London average daily rate £125 £112 £110
% change year-on-year
+11.73% +1.70%
Number of hourly rates quoted 212 173 165
Average hourly rate £15.00 £13.50 £13.50
Average hourly rate % change year-on-year
+11.11% -
90% offered a hourly rate of more than £10.00 £10.50 £10.20
10% offered a hourly rate of more than £20.00 £20.00 £19.10
UK excluding London average hourly rate £14.50 £13.00 £13.00
% change year-on-year
+11.53% -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48693 46426 52919
As % of all contract IT jobs located in the UK 92.43% 92.61% 92.58%
Number of daily rates quoted 29668 27020 29360
Average daily rate £395 £400 £390
Average daily rate % change year-on-year
-1.25% +2.56%
90% offered a daily rate of more than £225 £235 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1991 2159 2630
Average hourly rate £16.50 £18.00 £19.00
Average hourly rate % change year-on-year
-8.33% -5.26%
90% offered a hourly rate of more than £10.50 £11.00 £11.40
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.47 £18.00
% change year-on-year
-5.55% -2.94%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 11 July 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 11 July 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 479 £150 - 90
London +19 174 £165 -5.71% 32
South East +4 92 £129 -1.15% 22
East of England -2 61 £150 +50.00% 6
Yorkshire +8 37 £125 +4.16% 8
City of London +23 33 £183 +12.30% 12
North West +10 32 £123 +57.05% 4
West Midlands +1 32 £133 +39.47%
Essex -4 26 £133 +47.22% 2
West Yorkshire +6 24 £125 +11.11% 4
East Midlands -3 24 £120 +71.42% 7
Berkshire 0 23 £150 +7.14% 2
Buckinghamshire -21 20 £137 +5.38% 4
South West -23 19 £120 -9.43% 7
Colchester +2 17 £175 +6.06% 2
Hertfordshire +10 16 £170 -5.55%
Cheshire +8 15 £100 +28.20% 1
Manchester +8 15 £142 - 3
Leeds -2 15 £125 +11.11% 2
Milton Keynes -9 14 £137 - 2
East Sussex - 13 £100 - 1
Cambridgeshire -5 12 £160 +68.42% 2
Derbyshire -6 12 - - 1
Brighton - 12 £100 - 1
Surrey +11 11 £120 +23.07% 5
Scotland -8 11 £119 -17.03% 3
Warrington -11 11 £100 -
Oxfordshire +9 10 £175 - 3
Derby -7 10 - -
Chelmsford +9 9 - -

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 11 July 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 663 (63.57%) Windows
2 520 (49.86%) Active Directory
3 467 (44.77%) MS Office
4 445 (42.67%) ITIL
5 388 (37.20%) Microsoft
6 343 (32.89%) Windows XP
7 330 (31.64%) Windows 7
8 271 (25.98%) MS Excel
9 192 (18.41%) Citrix
10 175 (16.78%) Blackberry
11 139 (13.33%) Finance
12 134 (12.85%) Incident Management
13 126 (12.08%) SLA
14 118 (11.31%) MS Exchange
15 92 (8.82%) Service Management
15 92 (8.82%) Remedy
16 86 (8.25%) Law
17 84 (8.05%) MCP
18 82 (7.86%) HP
19 78 (7.48%) Legal
20 77 (7.38%) Banking
20 77 (7.38%) ITIL Certification
21 72 (6.90%) Blackberry Enterprise Server
22 68 (6.52%) Lotus
22 68 (6.52%) IBM Notes
23 66 (6.33%) Microsoft Certification
24 64 (6.14%) Windows Server 2008
25 60 (5.75%) Windows Server 2003
26 58 (5.56%) Security Cleared
27 54 (5.18%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 11 July 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 118 (11.31%) MS Exchange
2 72 (6.90%) Blackberry Enterprise Server
3 68 (6.52%) IBM Notes
4 34 (3.26%) Exchange Server 2010
5 24 (2.30%) Exchange Server 2007
6 19 (1.82%) SharePoint
7 17 (1.63%) Exchange Server 2003
8 11 (1.05%) Lync
9 10 (0.96%) WorkSite
10 4 (0.38%) Lotus Domino
10 4 (0.38%) CICS
11 3 (0.29%) Exchange Server 5.5
12 2 (0.19%) Exchange Server 2000
12 2 (0.19%) GroupWise
12 2 (0.19%) Exchange Server 2013
13 1 (0.096%) CMS
13 1 (0.096%) Documentum
13 1 (0.096%) SharePoint 2010
Applications
1 467 (44.77%) MS Office
2 271 (25.98%) MS Excel
3 54 (5.18%) MS PowerPoint
4 1 (0.096%) MS Project
4 1 (0.096%) MS Visio
Business Applications
1 15 (1.44%) Remedy ITSM
2 3 (0.29%) Cerner Millennium
3 2 (0.19%) Remedy AR System
4 1 (0.096%) Tesseract
4 1 (0.096%) assyst
Cloud Services
1 20 (1.92%) Office 365
2 5 (0.48%) Google Apps
3 1 (0.096%) Cloud Computing
3 1 (0.096%) SaaS
Communications & Networking
1 51 (4.89%) TCP/IP
2 50 (4.79%) VPN
3 44 (4.22%) LAN
4 43 (4.12%) WAN
5 38 (3.64%) Internet
6 28 (2.68%) VoIP
7 22 (2.11%) DNS
8 16 (1.53%) Wireless
9 12 (1.15%) IP Telephony
10 10 (0.96%) DHCP
11 8 (0.77%) Broadband
12 7 (0.67%) Wi-Fi
13 5 (0.48%) MPLS
13 5 (0.48%) Firewall
13 5 (0.48%) Network Security
13 5 (0.48%) ADSL
13 5 (0.48%) Intranet
14 4 (0.38%) 3G
14 4 (0.38%) Cisco IOS
15 3 (0.29%) Unified Communications
Database & Business Intelligence
1 6 (0.58%) SQL Server
2 5 (0.48%) SQL Server 2005
2 5 (0.48%) SQL Server 2008
3 3 (0.29%) MS Access
4 2 (0.19%) Crystal Reports
4 2 (0.19%) Oracle Reports
4 2 (0.19%) Oracle Exadata
5 1 (0.096%) SQL Server 2000
Development Applications
1 1 (0.096%) Dreamweaver
General
1 139 (13.33%) Finance
2 86 (8.25%) Law
3 78 (7.48%) Legal
4 77 (7.38%) Banking
5 35 (3.36%) Back Office
6 30 (2.88%) Retail
7 26 (2.49%) Telecoms
8 23 (2.21%) French Language
9 20 (1.92%) International Banking
10 16 (1.53%) Investment Banking
11 12 (1.15%) Advertising
12 10 (0.96%) Manufacturing
13 7 (0.67%) Italian Language
14 4 (0.38%) German Language
14 4 (0.38%) Spanish Language
15 3 (0.29%) Publishing
15 3 (0.29%) Pharmaceutical
15 3 (0.29%) Marketing
16 2 (0.19%) Mandarin Language
16 2 (0.19%) Cantonese Language
Libraries, Frameworks & Software Standards
1 3 (0.29%) .NET
2 2 (0.19%) COM
2 2 (0.19%) SOAP
2 2 (0.19%) HTML
2 2 (0.19%) Software Packaging
3 1 (0.096%) EDI
3 1 (0.096%) CSS
Miscellaneous
1 175 (16.78%) Blackberry
2 39 (3.74%) NHS
3 29 (2.78%) Handset
4 27 (2.59%) Management Information System
5 25 (2.40%) iPhone
6 13 (1.25%) Client/Server
7 8 (0.77%) EPoS
7 8 (0.77%) Replication
8 7 (0.67%) Thin Client
8 7 (0.67%) Fat Client
8 7 (0.67%) iPad
9 5 (0.48%) Video Conferencing
9 5 (0.48%) Smartphone
9 5 (0.48%) PDA
10 4 (0.38%) Mathematics
10 4 (0.38%) Mobile Computing
10 4 (0.38%) Wiki
11 3 (0.29%) Enterprise Software
12 2 (0.19%) Mobile App
12 2 (0.19%) AS400
Operating Systems
1 663 (63.57%) Windows
2 343 (32.89%) Windows XP
3 330 (31.64%) Windows 7
4 64 (6.14%) Windows Server 2008
5 60 (5.75%) Windows Server 2003
6 29 (2.78%) Windows 8
7 28 (2.68%) Android
8 26 (2.49%) Windows Vista
9 17 (1.63%) Mac OS X
10 16 (1.53%) Apple iOS
11 13 (1.25%) Windows 2000
12 11 (1.05%) UNIX
13 10 (0.96%) Windows Mobile
14 8 (0.77%) Linux
14 8 (0.77%) Windows NT
15 5 (0.48%) Windows 2000 Server
15 5 (0.48%) Windows Server 2012
16 4 (0.38%) Mac OS
17 2 (0.19%) Red Hat Enterprise Linux
17 2 (0.19%) Solaris
Processes & Methodologies
1 445 (42.67%) ITIL
2 134 (12.85%) Incident Management
3 92 (8.82%) Service Management
4 48 (4.60%) Document Management
5 47 (4.51%) Problem Management
6 39 (3.74%) Service Delivery
7 31 (2.97%) ITSM
8 24 (2.30%) ITIL V3
9 17 (1.63%) Time Management
10 12 (1.15%) Migration
11 11 (1.05%) E-Commerce
11 11 (1.05%) ITIL V2
12 10 (0.96%) Change Management
12 10 (0.96%) Disaster Recovery
13 8 (0.77%) BCP
13 8 (0.77%) CRM
13 8 (0.77%) Information Security
13 8 (0.77%) Software Deployment
13 8 (0.77%) Software Distribution
13 8 (0.77%) Service Desk Management
Programming Languages
1 12 (1.15%) SQL
2 9 (0.86%) C
3 2 (0.19%) Java
3 2 (0.19%) Perl
3 2 (0.19%) PowerShell
4 1 (0.096%) Python
Qualifications
1 84 (8.05%) MCP
2 77 (7.38%) ITIL Certification
3 66 (6.33%) Microsoft Certification
4 58 (5.56%) Security Cleared
5 34 (3.26%) SC Cleared
6 21 (2.01%) Degree
7 19 (1.82%) A+ Certification
7 19 (1.82%) MCSA
8 18 (1.73%) MCSE
8 18 (1.73%) MCDST
9 14 (1.34%) MOS
10 13 (1.25%) DV Cleared
11 12 (1.15%) Cisco Certification
11 12 (1.15%) CCNA
12 6 (0.58%) PRINCE2 Certification
12 6 (0.58%) MCITP
13 5 (0.48%) MCTS
13 5 (0.48%) HNC
14 3 (0.29%) HND
14 3 (0.29%) CCA
Quality Assurance & Compliance
1 126 (12.08%) SLA
2 2 (0.19%) COBIT
3 1 (0.096%) QA
System Software
1 520 (49.86%) Active Directory
2 23 (2.21%) VMware Infrastructure
3 7 (0.67%) Hyper-V
3 7 (0.67%) XenApp
4 3 (0.29%) Terminal Services
5 2 (0.19%) NFS
5 2 (0.19%) XenDesktop
6 1 (0.096%) vSphere
6 1 (0.096%) XenServer
6 1 (0.096%) NDS
6 1 (0.096%) MetaFrame
6 1 (0.096%) Terminal Server
6 1 (0.096%) VMware ESX
6 1 (0.096%) Citrix Presentation Server
6 1 (0.096%) VMware Server
Systems Management
1 30 (2.88%) OpenView
2 27 (2.59%) SCCM
3 23 (2.21%) OVSD
4 15 (1.44%) Systems Management Server (SMS)
5 9 (0.86%) ServiceCenter
6 6 (0.58%) SCOM
7 4 (0.38%) Unicenter
7 4 (0.38%) NetBackup
8 3 (0.29%) ARCserve
8 3 (0.29%) ZENworks
8 3 (0.29%) DameWare
8 3 (0.29%) HP Data Protector
9 2 (0.19%) Forefront Identity Manager
10 1 (0.096%) Backup Exec
10 1 (0.096%) Tivoli Storage Manager
Vendors
1 388 (37.20%) Microsoft
2 192 (18.41%) Citrix
3 92 (8.82%) Remedy
4 82 (7.86%) HP
5 68 (6.52%) Lotus
6 42 (4.03%) Cisco
7 41 (3.93%) VMware
8 35 (3.36%) McAfee
9 23 (2.21%) Apple
10 20 (1.92%) Symantec
11 19 (1.82%) ServiceNow
12 13 (1.25%) SAP
13 10 (0.96%) Adobe
13 10 (0.96%) Google
14 9 (0.86%) MobileIron
15 8 (0.77%) Altiris
15 8 (0.77%) LANDesk
15 8 (0.77%) Avaya
15 8 (0.77%) CA
16 6 (0.58%) Novell
Southampton, Hampshire
Connectus
Rate: £10.8 - £13.89 per hour
Posted: 12 hours ago
Colchester, Essex
Opilio Recruitment
Rate: £40k - 50k per year
Posted: 15 hours ago
Nottinghamshire
EMBS- People Transfer
Rate: £9.25 - 9.25 per hour
Posted: 18 hours ago
Central London / West End
H&R Talent
Rate: From £10 to £17 per hour
Posted: 2 days ago
Wrexham, Clwyd
Senitor Associates
Rate: £8 - £12 per annum
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Rate: £13 - £16 per annum
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Rate: From £12 to £12 per hour
Posted: 3 days ago
London
Computer People
Rate: £12.00 - £15.00 per hour
Posted: 3 days ago
London
Marcus Donald People
Rate: £10 to £13 per hour
Posted: 3 days ago
City, London
Cadence Resourcing
Rate: £180 - £220 per day
Posted: 3 days ago
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 3 days ago
Portsmouth, Hampshire
Explore Recruitment Solutions
Rate: £80 - £120 per day
Posted: 4 days ago
London
Certes Computing Ltd
Posted: 4 days ago
Dorset
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £15.00 per hour
Posted: 4 days ago
London
Information Technology Services
Rate: £150 - 180 per day
Posted: 4 days ago
Buckinghamshire
Certes Computing Ltd
Rate: £130 - £144 per day
Posted: 4 days ago
City, London
Aston Carter
Rate: £180 - £200 per day
Posted: 4 days ago
City, London
ComputAppoint
Rate: £170 - £200 per day
Posted: 5 days ago
Cardiff, South Glamorgan
Atos
Rate: Competitive salary + excellent benefits
Posted: 25 days ago