The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 250 228 227
Rank change year-on-year
-22 -1
Contract jobs requiring a Service Desk Analyst 537 513 469
As % of all contract IT jobs located in the UK 0.92% 0.92% 0.90%
As % of the Job Titles category 0.99% 1.00% 0.97%
Number of daily rates quoted 191 221 179
Average daily rate
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£125 £150 £153
Average daily rate % change year-on-year
-16.66% -1.63%
90% offered a daily rate of more than £100 £105 £75
10% offered a daily rate of more than £200 £200 £213
UK excluding London average daily rate £120 £125 £105
% change year-on-year
-4.00% +19.04%
Number of hourly rates quoted 198 173 184
Average hourly rate £14.00 £13.50 £14.04
Average hourly rate % change year-on-year
+3.70% -3.84%
90% offered a hourly rate of more than £10.44 £10.14 £10.75
10% offered a hourly rate of more than £19.00 £17.90 £20.70
UK excluding London average hourly rate £14.00 £12.50 £13.14
% change year-on-year
+12.00% -4.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
54235 51432 48394
As % of all contract IT jobs located in the UK 92.81% 92.07% 92.83%
Number of daily rates quoted 34663 31190 28805
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1992 1996 2114
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 4 September 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 4 September 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 507 £125 -16.66% 82
London 0 168 £166 -2.35% 18
South East -45 80 £120 -4.00% 16
East of England +21 64 £125 -16.66% 12
North West -17 53 £120 +14.28% 12
South West +8 39 £120 +4.34% 6
Yorkshire -29 38 £111 -11.00% 11
East Midlands +7 35 £110 -8.33% 4
Cambridgeshire +15 34 £135 -10.00% 2
City of London -7 25 £183 -1.35% 6
West Midlands +8 24 £105 -20.75% 1
Bristol +14 23 £125 +4.16% 3
Hampshire +10 23 £113 -15.09% 6
West Yorkshire -33 23 £113 -10.00% 9
Peterborough +14 21 £91 -36.13% 1
Manchester -15 21 £115 -4.16% 2
Cheshire -12 19 £110 +4.76% 4
Leeds -29 19 £113 -10.00% 5
Buckinghamshire -9 16 £142 -7.81% 1
Northamptonshire +7 15 - - 1
Milton Keynes 0 14 £144 -15.29% 1
Essex -3 13 £110 -37.14% 1
Northampton +6 12 - - 1
Scotland -11 12 £115 +1.09% 1
Berkshire -14 12 £130 -13.33% 4
Leicestershire - 12 £105 - 1
Wiltshire +5 11 £105 -4.54% 1
North East -33 11 - - 2
Cambridge -4 10 £189 +25.83%
South Yorkshire -12 10 £108 -32.19%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 690 (62.50%) Windows
2 530 (48.01%) Active Directory
3 501 (45.38%) MS Office
4 484 (43.84%) Microsoft
5 442 (40.04%) Windows 7
6 420 (38.04%) ITIL
7 296 (26.81%) MS Excel
8 216 (19.57%) Windows XP
9 202 (18.30%) Citrix
10 187 (16.94%) SLA
11 146 (13.22%) Incident Management
12 127 (11.50%) Finance
13 119 (10.78%) Blackberry
14 100 (9.06%) Service Management
15 98 (8.88%) Analytical Skills
16 87 (7.88%) Security Cleared
16 87 (7.88%) Law
17 85 (7.70%) MS Exchange
18 82 (7.43%) Cisco
19 70 (6.34%) LAN
19 70 (6.34%) Legal
20 62 (5.62%) ITSM
21 61 (5.53%) Windows Server 2008
21 61 (5.53%) SC Cleared
22 60 (5.43%) Windows Server 2003
23 59 (5.34%) WAN
24 57 (5.16%) Windows 8
25 51 (4.62%) SCCM
25 51 (4.62%) Microsoft Certification
26 50 (4.53%) Time Management

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 85 (7.70%) MS Exchange
2 45 (4.08%) IBM Notes
3 36 (3.26%) SharePoint
4 34 (3.08%) WorkSite
5 30 (2.72%) Blackberry Enterprise Server
6 25 (2.26%) Lync
7 23 (2.08%) Exchange Server 2010
8 22 (1.99%) Exchange Server 2007
9 4 (0.36%) SharePoint 2013
9 4 (0.36%) Exchange Server 2013
9 4 (0.36%) Exchange Server 2003
10 3 (0.27%) SharePoint 2010
11 2 (0.18%) Exchange Server 5.5
11 2 (0.18%) Tomcat
12 1 (0.091%) IIS
12 1 (0.091%) Lotus Domino
12 1 (0.091%) Apache
Applications
1 501 (45.38%) MS Office
2 296 (26.81%) MS Excel
3 36 (3.26%) MS PowerPoint
4 7 (0.63%) MS Visio
5 1 (0.091%) Adobe Creative Suite
5 1 (0.091%) MS Project
Business Applications
1 4 (0.36%) Remedy ITSM
2 3 (0.27%) SAP ERP
2 3 (0.27%) SAP CCM
3 2 (0.18%) SAP Business One
3 2 (0.18%) SAP Oil and Gas
3 2 (0.18%) assyst
3 2 (0.18%) Dynamics CRM
3 2 (0.18%) Remedy AR System
4 1 (0.091%) TeleForm
Cloud Services
1 46 (4.17%) Office 365
2 13 (1.18%) Google Apps
3 8 (0.72%) Google Cloud Platform
4 1 (0.091%) Amazon ELB
4 1 (0.091%) Amazon EC2
4 1 (0.091%) Amazon S3
4 1 (0.091%) Amazon AWS
4 1 (0.091%) SaaS
Communications & Networking
1 70 (6.34%) LAN
2 59 (5.34%) WAN
3 49 (4.44%) TCP/IP
3 49 (4.44%) VPN
4 40 (3.62%) DNS
5 39 (3.53%) Internet
6 32 (2.90%) DHCP
7 25 (2.26%) VoIP
8 22 (1.99%) Intranet
8 22 (1.99%) Wireless
9 20 (1.81%) IPsec
9 20 (1.81%) Network Security
9 20 (1.81%) SSL
10 19 (1.72%) Firewall
11 10 (0.91%) Ethernet
12 6 (0.54%) ADSL
12 6 (0.54%) SAN
13 4 (0.36%) Broadband
13 4 (0.36%) Wi-Fi
13 4 (0.36%) IP Telephony
Database & Business Intelligence
1 10 (0.91%) SQL Server
2 3 (0.27%) EDRMS
2 3 (0.27%) SQL Server 2005
3 2 (0.18%) SQL Server 2008
3 2 (0.18%) EDMS
4 1 (0.091%) Oracle Database
Development Applications
1 4 (0.36%) Yeoman
2 1 (0.091%) Visual Studio
2 1 (0.091%) Oracle Forms
2 1 (0.091%) ClearQuest
2 1 (0.091%) JIRA
2 1 (0.091%) Jenkins
General
1 127 (11.50%) Finance
2 87 (7.88%) Law
3 70 (6.34%) Legal
4 36 (3.26%) Banking
5 30 (2.72%) Telecoms
6 18 (1.63%) French Language
7 17 (1.54%) Retail
8 15 (1.36%) Financial Institution
9 12 (1.09%) German Language
10 11 (1.00%) International Banking
11 10 (0.91%) Back Office
12 7 (0.63%) Local Government
13 4 (0.36%) Marketing
13 4 (0.36%) Polish Language
14 3 (0.27%) Portuguese Language
14 3 (0.27%) Russian Language
14 3 (0.27%) Investment Banking
14 3 (0.27%) Italian Language
14 3 (0.27%) Japanese Language
14 3 (0.27%) Manufacturing
Libraries, Frameworks & Software Standards
1 12 (1.09%) HTML
2 3 (0.27%) .NET
3 2 (0.18%) LINQ
4 1 (0.091%) COM
4 1 (0.091%) CSS
4 1 (0.091%) Web Services
4 1 (0.091%) EDI
4 1 (0.091%) Middleware
4 1 (0.091%) Software Packaging
Miscellaneous
1 119 (10.78%) Blackberry
2 98 (8.88%) Analytical Skills
3 36 (3.26%) NHS
4 27 (2.45%) iPhone
5 22 (1.99%) iPad
6 20 (1.81%) Management Information System
7 13 (1.18%) PDA
8 10 (0.91%) Device Driver
8 10 (0.91%) Hedge funds
8 10 (0.91%) Mathematics
9 8 (0.72%) Fat Client
9 8 (0.72%) Thin Client
10 7 (0.63%) Video Conferencing
10 7 (0.63%) Enterprise Software
10 7 (0.63%) BYOD
11 6 (0.54%) Handset
12 5 (0.45%) EPoS
13 4 (0.36%) Client/Server
13 4 (0.36%) PMI
13 4 (0.36%) CMDB
Operating Systems
1 690 (62.50%) Windows
2 442 (40.04%) Windows 7
3 216 (19.57%) Windows XP
4 61 (5.53%) Windows Server 2008
5 60 (5.43%) Windows Server 2003
6 57 (5.16%) Windows 8
7 24 (2.17%) Windows Server 2012
8 22 (1.99%) Android
9 19 (1.72%) Mac OS X
9 19 (1.72%) Linux
10 14 (1.27%) Apple iOS
11 13 (1.18%) Windows Vista
12 11 (1.00%) Mac OS
13 6 (0.54%) Windows Mobile
14 5 (0.45%) UNIX
14 5 (0.45%) Windows 2000 Server
15 4 (0.36%) Windows 2000
15 4 (0.36%) Ubuntu
16 3 (0.27%) CentOS
17 2 (0.18%) Windows NT
Processes & Methodologies
1 420 (38.04%) ITIL
2 146 (13.22%) Incident Management
3 100 (9.06%) Service Management
4 62 (5.62%) ITSM
5 50 (4.53%) Time Management
6 38 (3.44%) Document Management
7 36 (3.26%) Service Delivery
8 27 (2.45%) Problem Management
9 26 (2.36%) Coaching
10 20 (1.81%) Migration
11 16 (1.45%) Service Desk Management
11 16 (1.45%) Mentoring
12 12 (1.09%) Root Cause Analysis
13 11 (1.00%) CRM
14 9 (0.82%) Change Management
15 7 (0.63%) Stakeholder Engagement
16 6 (0.54%) ITIL V3
16 6 (0.54%) Change Control
16 6 (0.54%) Configuration Management
16 6 (0.54%) Information Security
Programming Languages
1 11 (1.00%) SQL
2 8 (0.72%) C
3 3 (0.27%) Java
3 3 (0.27%) VB
Qualifications
1 87 (7.88%) Security Cleared
2 61 (5.53%) SC Cleared
3 51 (4.62%) Microsoft Certification
4 48 (4.35%) MCP
5 32 (2.90%) ITIL Certification
6 27 (2.45%) ITIL Foundation Certificate
7 26 (2.36%) Degree
8 21 (1.90%) MOS
9 17 (1.54%) MCSE
10 16 (1.45%) MCSA
11 12 (1.09%) A+ Certification
12 9 (0.82%) Cisco Certification
13 8 (0.72%) CCNA
13 8 (0.72%) DV Cleared
14 7 (0.63%) MCTS
14 7 (0.63%) MCITP
15 6 (0.54%) MCDST
16 4 (0.36%) PMI Certification
17 3 (0.27%) HND
17 3 (0.27%) Network+ Certification
Quality Assurance & Compliance
1 187 (16.94%) SLA
2 3 (0.27%) ISO/IEC 27001
System Software
1 530 (48.01%) Active Directory
2 16 (1.45%) VMware Infrastructure
3 7 (0.63%) XenApp
4 6 (0.54%) Hyper-V
4 6 (0.54%) Terminal Server
5 4 (0.36%) XenDesktop
6 2 (0.18%) Terminal Services
7 1 (0.091%) VMware ESX
7 1 (0.091%) Citrix Presentation Server
7 1 (0.091%) BitLocker
Systems Management
1 51 (4.62%) SCCM
2 9 (0.82%) OpenView
3 7 (0.63%) DameWare
4 6 (0.54%) OVSD
5 4 (0.36%) Backup Exec
5 4 (0.36%) Systems Management Server (SMS)
6 3 (0.27%) Nagios
6 3 (0.27%) Norton AntiVirus
6 3 (0.27%) NetBackup
6 3 (0.27%) SCOM
6 3 (0.27%) CA Spectrum
6 3 (0.27%) WSUS
6 3 (0.27%) ServiceCenter
7 2 (0.18%) Unicenter
8 1 (0.091%) Cisco IPCC
8 1 (0.091%) CiscoWorks
8 1 (0.091%) SCSM
8 1 (0.091%) Ansible
8 1 (0.091%) Casper Suite
8 1 (0.091%) AirWatch
Vendors
1 484 (43.84%) Microsoft
2 202 (18.30%) Citrix
3 82 (7.43%) Cisco
4 48 (4.35%) VMware
5 45 (4.08%) Lotus
6 38 (3.44%) Remedy
7 33 (2.99%) HP
8 29 (2.63%) Google
9 27 (2.45%) ServiceNow
9 27 (2.45%) McAfee
10 26 (2.36%) Symantec
11 25 (2.26%) Apple
12 23 (2.08%) CheckPoint
13 20 (1.81%) Juniper
13 20 (1.81%) Blue Coat
14 19 (1.72%) Adobe
15 16 (1.45%) LANDesk
16 13 (1.18%) SAP
17 12 (1.09%) Dell
18 11 (1.00%) CA
Winchester, Hampshire
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Rate: £13 - £14 per hour
Posted: 7 hours ago
Welwyn Garden City, Hertfordshire
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Rate: £154.55 per hour
Posted: 9 hours ago
Derby, Derbyshire
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Rate: £11.50 - £12 per annum
Posted: 12 hours ago
Harrogate, North Yorkshire
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Rate: £12.00 per hour
Posted: 14 hours ago
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Rate: £10 - £13 per hour + DOE
Posted: 16 hours ago
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Rate: Up to £120 per day
Posted: Yesterday
London
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Posted: Yesterday
Cheltenham, Gloucestershire
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Rate: £100.00 - £101 per day
Posted: Yesterday
London
Connectus
Rate: £10.86 - £15.48 per hour
Posted: Yesterday
London
HAYS INFORMATION TECHNOLOGY
Rate: £210.00 - £225.00 per day
Posted: Yesterday
Northampton, Northamptonshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: 2 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £21.55 per hour
Posted: 2 days ago
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Rate: £11 - £13 per hour
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Rate: £150.00 per day
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Posted: 3 days ago
London
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Rate: Unspecified Marker Rate
Posted: 3 days ago
London
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Rate: £33k - 37k per year + benefits
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Rate: £11 - £15 per annum + competitive
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