The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 179 218 198
Rank change year-on-year
+39 -20
Contract jobs requiring a Service Desk Analyst 669 476 501
As % of all contract IT jobs located in the UK 1.21% 0.92% 1.01%
As % of the Job Titles category 1.32% 1.00% 1.09%
Number of daily rates quoted 261 184 142
Average daily rate
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of your Daily Rate
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£138 £120 £123
Average daily rate % change year-on-year
+14.58% -2.04%
90% offered a daily rate of more than £100 £70 £86
10% offered a daily rate of more than £197 £204 £210
UK excluding London average daily rate £123 £93 £109
% change year-on-year
+32.43% -14.94%
Number of hourly rates quoted 278 167 207
Average hourly rate £12.50 £13.26 £13.50
Average hourly rate % change year-on-year
-5.73% -1.77%
90% offered a hourly rate of more than £10.42 £10.00 £10.00
10% offered a hourly rate of more than £17.10 £17.50 £20.00
UK excluding London average hourly rate £12.00 £12.50 £12.35
% change year-on-year
-4.00% +1.21%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50785 47790 46152
As % of all contract IT jobs located in the UK 91.81% 92.47% 92.96%
Number of daily rates quoted 32295 28808 26045
Average daily rate £400 £400 £380
Average daily rate % change year-on-year
- +5.26%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2049 2106 2641
Average hourly rate £16.00 £17.50 £18.50
Average hourly rate % change year-on-year
-8.57% -5.40%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.64 £37.50 £40.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 18 December 2014.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 18 December 2014.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 637 £138 +14.58% 76
London +29 184 £175 +2.94% 25
South East +25 129 £132 +1.53% 12
East of England +30 91 £140 +16.66% 8
North West +28 61 £110 - 7
West Midlands +36 57 £120 - 3
East Midlands -1 53 £72 +2.14% 9
Buckinghamshire +7 49 £145 - 3
Cambridgeshire +23 44 £155 +14.81% 1
City of London +6 43 £180 -5.26% 10
Manchester +13 35 £140 +27.27% 4
Northamptonshire +11 35 £114 - 4
Northampton +17 34 £114 - 3
Milton Keynes -9 34 £132 - 2
South West -14 34 £123 +22.50% 3
Surrey +18 26 £85 - 4
Cambridge +23 25 £159 +44.31% 1
Essex -4 25 £123 +2.08% 3
Birmingham +14 22 £123 -
Colchester +4 20 £120 +1.69% 2
Yorkshire -20 20 £95 -11.62% 9
Cheshire +15 19 £110 -26.66% 2
Warrington -1 19 £110 - 1
Wales -11 17 £163 - 2
South Wales -6 16 £163 - 2
Berkshire +13 15 £115 -19.29% 1
Warwickshire +5 15 £110 -
Peterborough +5 14 £103 -35.93%
Cardiff 0 13 £163 -
Uxbridge +13 12 - -

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 770 (62.45%) Windows
2 601 (48.74%) Active Directory
3 523 (42.42%) ITIL
4 519 (42.09%) MS Office
5 496 (40.23%) Microsoft
6 446 (36.17%) Windows 7
7 329 (26.68%) MS Excel
8 267 (21.65%) Windows XP
9 232 (18.82%) Citrix
10 179 (14.52%) Blackberry
11 176 (14.27%) SLA
12 169 (13.71%) Finance
13 153 (12.41%) Incident Management
14 142 (11.52%) MS Exchange
15 140 (11.35%) Service Management
16 110 (8.92%) Security Cleared
17 103 (8.35%) Analytical Skills
18 93 (7.54%) SC Cleared
19 84 (6.81%) Law
20 81 (6.57%) Legal
21 76 (6.16%) Lotus
21 76 (6.16%) IBM Notes
22 75 (6.08%) MCP
23 67 (5.43%) Remedy
24 66 (5.35%) Microsoft Certification
24 66 (5.35%) HP
25 60 (4.87%) Windows Server 2008
26 59 (4.79%) Blackberry Enterprise Server
27 55 (4.46%) ITSM
28 51 (4.14%) VPN

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 18 December 2014, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 142 (11.52%) MS Exchange
2 76 (6.16%) IBM Notes
3 59 (4.79%) Blackberry Enterprise Server
4 36 (2.92%) SharePoint
5 32 (2.60%) Exchange Server 2010
6 23 (1.87%) Exchange Server 2007
7 18 (1.46%) WorkSite
8 15 (1.22%) Lync
9 12 (0.97%) Exchange Server 2003
10 11 (0.89%) CICS
11 3 (0.24%) Exchange Server 5.5
11 3 (0.24%) CMS
11 3 (0.24%) Lotus Domino
12 2 (0.16%) Exchange Server 2013
12 2 (0.16%) IIS
13 1 (0.081%) Moodle
Applications
1 519 (42.09%) MS Office
2 329 (26.68%) MS Excel
3 35 (2.84%) MS PowerPoint
4 9 (0.73%) MS Visio
5 7 (0.57%) Spreadsheet
6 2 (0.16%) Adobe Creative Suite
6 2 (0.16%) MS Project
7 1 (0.081%) AutoCAD
Business Applications
1 15 (1.22%) Remedy ITSM
2 9 (0.73%) assyst
3 2 (0.16%) Remedy AR System
3 2 (0.16%) Oracle General Ledger
3 2 (0.16%) Oracle EBS R12
3 2 (0.16%) Oracle EBS
4 1 (0.081%) Oracle Financials
4 1 (0.081%) Oracle Payables
4 1 (0.081%) Oracle Procure-to-Pay
4 1 (0.081%) Oracle Internet Expenses
4 1 (0.081%) Oracle iProcurement
Cloud Services
1 15 (1.22%) Google Apps
2 11 (0.89%) Office 365
3 1 (0.081%) SaaS
Communications & Networking
1 51 (4.14%) VPN
2 46 (3.73%) LAN
3 45 (3.65%) TCP/IP
4 35 (2.84%) WAN
5 34 (2.76%) Internet
6 26 (2.11%) VoIP
7 21 (1.70%) DNS
8 17 (1.38%) Wireless
9 16 (1.30%) DHCP
10 13 (1.05%) Wi-Fi
10 13 (1.05%) ADSL
11 8 (0.65%) Broadband
11 8 (0.65%) MPLS
12 7 (0.57%) IP Telephony
13 6 (0.49%) Cisco IPT
14 5 (0.41%) LDAP
15 4 (0.32%) PBX
15 4 (0.32%) Firewall
16 3 (0.24%) ISDN
16 3 (0.24%) Cisco IOS
Database & Business Intelligence
1 5 (0.41%) SQL Server
2 2 (0.16%) Oracle BI EE
2 2 (0.16%) SQL Server 2008
2 2 (0.16%) Crystal Reports
2 2 (0.16%) MS Access
2 2 (0.16%) SQL Server 2005
3 1 (0.081%) EDRMS
General
1 169 (13.71%) Finance
2 84 (6.81%) Law
3 81 (6.57%) Legal
4 49 (3.97%) Banking
5 35 (2.84%) Retail
6 26 (2.11%) Telecoms
7 16 (1.30%) Advertising
7 16 (1.30%) Investment Banking
8 14 (1.14%) French Language
9 8 (0.65%) Manufacturing
10 7 (0.57%) Front Office
10 7 (0.57%) Financial Institution
11 6 (0.49%) Back Office
12 5 (0.41%) Local Government
12 5 (0.41%) Military
13 4 (0.32%) Pharmaceutical
13 4 (0.32%) Automotive
13 4 (0.32%) Publishing
13 4 (0.32%) German Language
14 3 (0.24%) Games
Libraries, Frameworks & Software Standards
1 3 (0.24%) SOAP
2 2 (0.16%) LINQ
2 2 (0.16%) .NET
2 2 (0.16%) Software Packaging
3 1 (0.081%) JSON
3 1 (0.081%) XMPP
3 1 (0.081%) COM
3 1 (0.081%) XHR
Miscellaneous
1 179 (14.52%) Blackberry
2 103 (8.35%) Analytical Skills
3 40 (3.24%) NHS
4 36 (2.92%) Management Information System
5 22 (1.78%) Video Conferencing
5 22 (1.78%) iPad
6 19 (1.54%) iPhone
7 17 (1.38%) Handset
8 15 (1.22%) Thin Client
8 15 (1.22%) Fat Client
9 10 (0.81%) PDA
10 9 (0.73%) Hedge funds
11 8 (0.65%) EPoS
11 8 (0.65%) Computer Science
12 7 (0.57%) AS400
13 6 (0.49%) Client/Server
13 6 (0.49%) Smartphone
14 4 (0.32%) User Experience
14 4 (0.32%) Digital Media
14 4 (0.32%) Mainframe
Operating Systems
1 770 (62.45%) Windows
2 446 (36.17%) Windows 7
3 267 (21.65%) Windows XP
4 60 (4.87%) Windows Server 2008
5 48 (3.89%) Windows Server 2003
6 35 (2.84%) Android
6 35 (2.84%) Windows 8
7 31 (2.51%) Windows Vista
8 27 (2.19%) Apple iOS
9 15 (1.22%) Linux
10 14 (1.14%) Windows NT
10 14 (1.14%) Mac OS X
11 12 (0.97%) Mac OS
12 11 (0.89%) Windows 2000
12 11 (0.89%) UNIX
12 11 (0.89%) Windows Server 2012
13 7 (0.57%) Windows 2000 Server
14 6 (0.49%) Red Hat Enterprise Linux
15 4 (0.32%) Windows Mobile
16 3 (0.24%) Solaris
Processes & Methodologies
1 523 (42.42%) ITIL
2 153 (12.41%) Incident Management
3 140 (11.35%) Service Management
4 55 (4.46%) ITSM
5 46 (3.73%) Service Delivery
6 43 (3.49%) Document Management
7 26 (2.11%) Time Management
8 24 (1.95%) Change Management
9 23 (1.87%) Problem Management
10 13 (1.05%) Asset Management
10 13 (1.05%) Knowledge Management
10 13 (1.05%) Migration
11 12 (0.97%) E-Commerce
12 11 (0.89%) ITIL V3
12 11 (0.89%) Service Desk Management
13 9 (0.73%) Logistics
13 9 (0.73%) CRM
13 9 (0.73%) ITIL V2
14 8 (0.65%) Investment Management
14 8 (0.65%) Software Deployment
Programming Languages
1 24 (1.95%) C
2 17 (1.38%) SQL
3 4 (0.32%) Java
4 3 (0.24%) Perl
5 1 (0.081%) VBScript
5 1 (0.081%) PowerShell
Qualifications
1 110 (8.92%) Security Cleared
2 93 (7.54%) SC Cleared
3 75 (6.08%) MCP
4 66 (5.35%) Microsoft Certification
5 46 (3.73%) ITIL Certification
6 41 (3.33%) ITIL Foundation Certificate
7 38 (3.08%) Degree
8 32 (2.60%) MOS
9 29 (2.35%) MCSE
10 16 (1.30%) DV Cleared
11 12 (0.97%) CCNA
11 12 (0.97%) Cisco Certification
12 10 (0.81%) MCSA
12 10 (0.81%) A+ Certification
13 8 (0.65%) MCDST
14 6 (0.49%) HND
15 4 (0.32%) MCITP
16 3 (0.24%) JNCIA
16 3 (0.24%) RHCE
17 2 (0.16%) CNE
Quality Assurance & Compliance
1 176 (14.27%) SLA
2 5 (0.41%) Sarbanes-Oxley
2 5 (0.41%) Dodd-Frank
3 3 (0.24%) COBIT
4 1 (0.081%) QA
System Software
1 601 (48.74%) Active Directory
2 13 (1.05%) Terminal Server
3 11 (0.89%) VMware Infrastructure
4 6 (0.49%) Hyper-V
4 6 (0.49%) XenApp
5 3 (0.24%) NFS
6 2 (0.16%) XenDesktop
6 2 (0.16%) Terminal Services
7 1 (0.081%) VMware ESX
7 1 (0.081%) MetaFrame
7 1 (0.081%) vSphere
7 1 (0.081%) UAG
7 1 (0.081%) Citrix Presentation Server
Systems Management
1 36 (2.92%) SCCM
2 29 (2.35%) OpenView
3 22 (1.78%) Systems Management Server (SMS)
4 15 (1.22%) OVSD
5 7 (0.57%) Backup Exec
5 7 (0.57%) DameWare
6 5 (0.41%) SCOM
7 3 (0.24%) ZENworks
7 3 (0.24%) Tivoli
7 3 (0.24%) Unicenter
7 3 (0.24%) Casper Suite
8 1 (0.081%) CiscoWorks
8 1 (0.081%) MAILsweeper
8 1 (0.081%) Tivoli Storage Manager
8 1 (0.081%) Norton AntiVirus
Vendors
1 496 (40.23%) Microsoft
2 232 (18.82%) Citrix
3 76 (6.16%) Lotus
4 67 (5.43%) Remedy
5 66 (5.35%) HP
6 48 (3.89%) Cisco
7 38 (3.08%) VMware
8 28 (2.27%) Google
9 21 (1.70%) LANDesk
9 21 (1.70%) ServiceNow
10 18 (1.46%) McAfee
11 16 (1.30%) Avaya
12 15 (1.22%) Sun
13 14 (1.14%) Symantec
13 14 (1.14%) Altiris
14 13 (1.05%) Interwoven
15 12 (0.97%) SAP
16 11 (0.89%) AppSense
16 11 (0.89%) Adobe
16 11 (0.89%) Dell
West Yorkshire
Venn Group - UK
Posted: 15 hours ago
Warrington, Cheshire
Rullion IT Plus
Rate: £15.00 per hour
Posted: 18 hours ago
Edinburgh
Hays IT - Uk Posting account
Rate: £100.00 - £130.00 per day
Posted: Yesterday
London
Executive Resource Group Ltd
Posted: Yesterday
Rickmansworth, Hertfordshire
Lorien Resourcing
Rate: £10 - £11 per annum
Posted: Yesterday
London
TEKsystems
Rate: £12 - £13 per hour
Posted: Yesterday
Caerphilly, Mid Glamorgan
Intapeople
Rate: £0 - £12 per hour
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £18 - 23 per hour
Posted: Yesterday
Northampton, Northamptonshire
Lorien Resourcing
Posted: 2 days ago
Ruddington, Nottinghamshire
Capita
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.50 per hour
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Rate: Unspecified Market Rate
Posted: 2 days ago
Basingstoke, Hampshire
Coal IT Services
Rate: £150 per day
Posted: 2 days ago
City of London
Interquest - IQ ESM
Rate: £120 per day
Posted: 2 days ago
Manchester, Lancashire
Clarity Resourcing Ltd
Rate: £175 - £201 per day
Posted: 2 days ago
Bromley, Kent
Remit Resources
Rate: £12 - £13 per hour
Posted: 2 days ago
Livingston, West Lothian
Search Consultancy
Posted: 2 days ago
City, London
Thebes IT
Posted: 2 days ago
Manchester
Hays IT - Uk Posting account
Rate: £12.00 per hour
Posted: 3 days ago
Milton Keynes
Claremont Consulting Limited
Rate: £10 - £13 per hour
Posted: 3 days ago