The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 215 215 266
Rank change year-on-year
0 +51
Contract jobs requiring a Service Desk Analyst 560 506 331
As % of all contract IT jobs located in the UK 1.00% 0.93% 0.70%
As % of the Job Titles category 1.09% 1.00% 0.75%
Number of daily rates quoted 161 209 90
Average daily rate
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of your Daily Rate
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£140 £125 £133
Average daily rate % change year-on-year
+12.00% -5.66%
90% offered a daily rate of more than £90 £85 £90
10% offered a daily rate of more than £202 £204 £204
UK excluding London average daily rate £122 £115 £103
% change year-on-year
+5.65% +12.19%
Number of hourly rates quoted 241 166 135
Average hourly rate £13.00 £14.00 £13.00
Average hourly rate % change year-on-year
-7.14% +7.69%
90% offered a hourly rate of more than £10.00 £10.50 £10.00
10% offered a hourly rate of more than £17.00 £20.90 £20.00
UK excluding London average hourly rate £12.50 £13.88 £12.00
% change year-on-year
-9.94% +15.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51607 50411 43965
As % of all contract IT jobs located in the UK 92.30% 92.36% 92.42%
Number of daily rates quoted 31422 30973 25103
Average daily rate £400 £388 £400
Average daily rate % change year-on-year
+3.22% -3.12%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2048 2023 2174
Average hourly rate £17.22 £17.50 £18.43
Average hourly rate % change year-on-year
-1.60% -5.04%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Daily Rate Trend in the UK

Service Desk Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 5 May 2015.

Service Desk Analyst Daily Rate Histogram in the UK

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Hourly Rate Trend in the UK

Service Desk Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst within the UK over the 3 months to 5 May 2015.

Service Desk Analyst Hourly Rate Histogram in the UK

Service Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 5 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 528 £136 +9.00% 81
London -19 151 £163 -2.98% 19
South East -8 97 £140 +16.66% 18
East Midlands +9 58 £81 +15.71% 4
East of England +16 55 £108 -18.86% 6
North West -23 41 £128 +15.90% 10
North East +30 40 £120 -20.00% 2
Yorkshire -1 35 £123 +13.95% 12
West Midlands -2 35 £125 -22.48% 2
Tyne and Wear +24 31 £120 -20.00% 1
City of London -25 30 £170 -6.84% 11
Leicestershire +22 25 £81 -
Newcastle upon Tyne +17 25 £120 -20.00% 1
Hampshire +8 25 - - 5
Cheshire -5 21 £120 +14.28% 3
Cambridgeshire +10 20 - - 3
Birmingham +11 19 £125 - 1
Scotland +1 19 £105 -14.28% 1
Berkshire -5 19 £140 +40.00% 3
Northamptonshire +11 18 - - 3
Havant - 18 - - 1
South West +2 16 £125 +25.25% 8
West Yorkshire 0 16 £125 +13.63% 6
Oxfordshire -14 16 £150 +50.00%
Manchester -11 15 £140 +16.66% 4
Northampton +9 14 - - 3
Leeds -7 14 £125 +13.63% 4
Peterborough +6 12 - - 2
Surrey +2 11 £120 - 5
South Yorkshire -3 11 £120 -15.78% 3

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 683 (61.53%) Windows
2 525 (47.30%) MS Office
3 503 (45.32%) Active Directory
4 486 (43.78%) Microsoft
5 446 (40.18%) ITIL
6 400 (36.04%) Windows 7
7 312 (28.11%) MS Excel
8 235 (21.17%) Windows XP
9 199 (17.93%) Citrix
10 176 (15.86%) SLA
11 148 (13.33%) Incident Management
12 142 (12.79%) Service Management
13 118 (10.63%) Blackberry
14 112 (10.09%) Finance
15 103 (9.28%) Analytical Skills
16 96 (8.65%) MS Exchange
17 90 (8.11%) Security Cleared
18 80 (7.21%) LAN
19 69 (6.22%) SC Cleared
20 68 (6.13%) ITSM
20 68 (6.13%) VPN
21 66 (5.95%) WAN
21 66 (5.95%) Cisco
22 64 (5.77%) MCP
23 60 (5.41%) Legal
24 58 (5.23%) Lotus
25 57 (5.14%) IBM Notes
26 54 (4.86%) Remedy
26 54 (4.86%) Law
27 52 (4.68%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 May 2015, IT contractor jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 96 (8.65%) MS Exchange
2 57 (5.14%) IBM Notes
3 37 (3.33%) SharePoint
4 34 (3.06%) Blackberry Enterprise Server
5 22 (1.98%) Lync
6 21 (1.89%) Exchange Server 2010
6 21 (1.89%) WorkSite
7 15 (1.35%) Exchange Server 2007
8 7 (0.63%) CICS
9 4 (0.36%) SharePoint 2010
9 4 (0.36%) Exchange Server 2003
10 3 (0.27%) Exchange Server 2013
11 2 (0.18%) SharePoint 2013
11 2 (0.18%) Tomcat
11 2 (0.18%) IIS
12 1 (0.090%) Apache
12 1 (0.090%) Exchange Server 5.5
Applications
1 525 (47.30%) MS Office
2 312 (28.11%) MS Excel
3 23 (2.07%) MS PowerPoint
4 3 (0.27%) MS Visio
5 2 (0.18%) Spreadsheet
6 1 (0.090%) AutoCAD
6 1 (0.090%) Adobe Creative Suite
Business Applications
1 10 (0.90%) assyst
2 7 (0.63%) Remedy ITSM
3 1 (0.090%) Oracle Financials
3 1 (0.090%) SAP Business One
3 1 (0.090%) Oracle EBS
3 1 (0.090%) TeleForm
Cloud Services
1 26 (2.34%) Office 365
2 10 (0.90%) Google Apps
3 8 (0.72%) Google Cloud Platform
4 3 (0.27%) SaaS
5 1 (0.090%) Amazon ELB
5 1 (0.090%) Amazon EC2
5 1 (0.090%) Amazon S3
5 1 (0.090%) Amazon AWS
Communications & Networking
1 80 (7.21%) LAN
2 68 (6.13%) VPN
3 66 (5.95%) WAN
4 46 (4.14%) Internet
5 42 (3.78%) TCP/IP
6 27 (2.43%) DNS
7 25 (2.25%) DHCP
8 21 (1.89%) Wireless
9 19 (1.71%) VoIP
10 13 (1.17%) Firewall
11 12 (1.08%) IP Telephony
12 9 (0.81%) Cisco IPT
13 7 (0.63%) Intranet
14 6 (0.54%) Cisco IOS
14 6 (0.54%) Network Security
14 6 (0.54%) Wi-Fi
14 6 (0.54%) IPsec
14 6 (0.54%) SAN
14 6 (0.54%) SSL
15 4 (0.36%) ADSL
Database & Business Intelligence
1 8 (0.72%) SQL Server
2 2 (0.18%) EDMS
3 1 (0.090%) Crystal Reports
3 1 (0.090%) SQL Server 2005
3 1 (0.090%) Oracle Database
Development Applications
1 3 (0.27%) Yeoman
2 1 (0.090%) Visual Studio
2 1 (0.090%) Oracle Forms
2 1 (0.090%) Jenkins
General
1 112 (10.09%) Finance
2 60 (5.41%) Legal
3 54 (4.86%) Law
4 40 (3.60%) Banking
5 26 (2.34%) Retail
6 18 (1.62%) French Language
7 15 (1.35%) Financial Institution
8 12 (1.08%) Telecoms
9 11 (0.99%) German Language
10 10 (0.90%) International Banking
10 10 (0.90%) Investment Banking
11 8 (0.72%) Dutch Language
11 8 (0.72%) Local Government
12 6 (0.54%) Manufacturing
13 5 (0.45%) Back Office
13 5 (0.45%) Advertising
14 4 (0.36%) Russian Language
15 3 (0.27%) Japanese Language
15 3 (0.27%) Electronics
15 3 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.72%) HTML
2 2 (0.18%) .NET
3 1 (0.090%) Middleware
3 1 (0.090%) COM
3 1 (0.090%) CSS
3 1 (0.090%) Web Services
3 1 (0.090%) EDI
3 1 (0.090%) XMPP
Miscellaneous
1 118 (10.63%) Blackberry
2 103 (9.28%) Analytical Skills
3 39 (3.51%) Management Information System
4 38 (3.42%) NHS
5 19 (1.71%) PDA
5 19 (1.71%) iPad
6 18 (1.62%) iPhone
7 15 (1.35%) Hedge funds
8 14 (1.26%) Video Conferencing
9 10 (0.90%) CMDB
10 9 (0.81%) Handset
10 9 (0.81%) Enterprise Software
11 7 (0.63%) Device Driver
11 7 (0.63%) Smartphone
12 6 (0.54%) User Experience
12 6 (0.54%) BYOD
13 5 (0.45%) AS400
14 4 (0.36%) Mobile Computing
14 4 (0.36%) Performance Metrics
14 4 (0.36%) VLE
Operating Systems
1 683 (61.53%) Windows
2 400 (36.04%) Windows 7
3 235 (21.17%) Windows XP
4 49 (4.41%) Windows Server 2008
5 45 (4.05%) Windows 8
6 44 (3.96%) Windows Server 2003
7 22 (1.98%) Android
8 16 (1.44%) Windows Vista
9 15 (1.35%) Mac OS X
10 14 (1.26%) Windows 2000 Server
11 12 (1.08%) Mac OS
11 12 (1.08%) Apple iOS
12 11 (0.99%) Linux
12 11 (0.99%) Windows Server 2012
13 10 (0.90%) Windows NT
14 5 (0.45%) UNIX
15 3 (0.27%) Windows Mobile
16 1 (0.090%) AIX
16 1 (0.090%) Solaris
16 1 (0.090%) Windows 2000
Processes & Methodologies
1 446 (40.18%) ITIL
2 148 (13.33%) Incident Management
3 142 (12.79%) Service Management
4 68 (6.13%) ITSM
5 44 (3.96%) Service Delivery
6 22 (1.98%) Time Management
7 20 (1.80%) Document Management
8 14 (1.26%) Change Management
8 14 (1.26%) Migration
9 13 (1.17%) Problem Management
10 12 (1.08%) Service Desk Management
11 10 (0.90%) Coaching
12 8 (0.72%) Software Deployment
12 8 (0.72%) ITIL V3
13 7 (0.63%) Asset Management
13 7 (0.63%) Root Cause Analysis
13 7 (0.63%) Continuous Improvement
14 6 (0.54%) Stakeholder Engagement
15 5 (0.45%) Configuration Management
15 5 (0.45%) Process Management
Programming Languages
1 19 (1.71%) C
2 5 (0.45%) SQL
3 2 (0.18%) Java
Qualifications
1 90 (8.11%) Security Cleared
2 69 (6.22%) SC Cleared
3 64 (5.77%) MCP
4 52 (4.68%) Microsoft Certification
5 36 (3.24%) ITIL Certification
5 36 (3.24%) ITIL Foundation Certificate
6 23 (2.07%) MCSE
7 19 (1.71%) MOS
7 19 (1.71%) Degree
8 18 (1.62%) A+ Certification
9 13 (1.17%) Cisco Certification
10 11 (0.99%) MCSA
11 10 (0.90%) CCNA
12 7 (0.63%) MCTS
13 5 (0.45%) DV Cleared
14 4 (0.36%) HNC
15 3 (0.27%) Network+ Certification
16 2 (0.18%) MCITP
16 2 (0.18%) MCDST
16 2 (0.18%) CNE
Quality Assurance & Compliance
1 176 (15.86%) SLA
2 12 (1.08%) Dodd-Frank
2 12 (1.08%) Sarbanes-Oxley
3 1 (0.090%) ISO/IEC 27001
3 1 (0.090%) QA
System Software
1 503 (45.32%) Active Directory
2 9 (0.81%) XenApp
3 7 (0.63%) Terminal Server
4 4 (0.36%) VMware Infrastructure
5 3 (0.27%) Terminal Services
6 2 (0.18%) XenDesktop
7 1 (0.090%) VMware ESX
7 1 (0.090%) BitLocker
Systems Management
1 29 (2.61%) SCCM
2 21 (1.89%) OpenView
3 13 (1.17%) Systems Management Server (SMS)
4 9 (0.81%) OVSD
5 4 (0.36%) Backup Exec
6 3 (0.27%) DameWare
7 2 (0.18%) Symantec Enterprise Vault
8 1 (0.090%) Norton AntiVirus
8 1 (0.090%) CiscoWorks
8 1 (0.090%) Unicenter
8 1 (0.090%) ServiceCenter
8 1 (0.090%) SCOM
8 1 (0.090%) Cisco IPCC
8 1 (0.090%) Ansible
8 1 (0.090%) SCSM
8 1 (0.090%) AirWatch
8 1 (0.090%) Casper Suite
8 1 (0.090%) Puppet
Vendors
1 486 (43.78%) Microsoft
2 199 (17.93%) Citrix
3 66 (5.95%) Cisco
4 58 (5.23%) Lotus
5 54 (4.86%) Remedy
6 43 (3.87%) HP
7 27 (2.43%) ServiceNow
8 25 (2.25%) Google
8 25 (2.25%) Symantec
9 24 (2.16%) McAfee
10 22 (1.98%) VMware
11 20 (1.80%) Adobe
12 19 (1.71%) Apple
13 13 (1.17%) Altiris
14 9 (0.81%) Mitel
14 9 (0.81%) LANDesk
15 8 (0.72%) AppSense
15 8 (0.72%) Dell
16 7 (0.63%) Interwoven
16 7 (0.63%) CA
City of London
Interquest - IQ ESM
Rate: £110 per day
Posted: 2 hours ago
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: 2 hours ago
Reading, Berkshire
Clearwater People Solutions
Rate: £100 - £120 Per Day
Posted: 4 hours ago
Liverpool, Merseyside
E-synergy Solutions
Rate: £100 - £170 per day
Posted: 4 hours ago
Bristol, Avon
Coal IT Services
Rate: £110 per day
Posted: 4 hours ago
Leeds, West Yorkshire
TEKsystems
Rate: £100 - £120 per day
Posted: 2 days ago
North East
Gem Partnership
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Connectus
Rate: £11 per hour
Posted: 5 days ago
Surrey
Keystream Resources Limited
Rate: £13.50 per hour
Posted: 5 days ago
Northampton, Northamptonshire
Lorien Resourcing
Rate: £10 - £11 per hour
Posted: 5 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 5 days ago
Leeds, West Yorkshire
Senitor Associates
Rate: £13 - £18 per hour
Posted: 5 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £9.00 - £10.00 per day
Posted: 5 days ago
Liverpool, Merseyside
E-synergy Solutions
Rate: £100 - £200 per day
Posted: 5 days ago
Caerphilly, Mid Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £9.00 - £10 per hour + Negotiable
Posted: 6 days ago
Northampton, Northamptonshire
Lorien Resourcing
Posted: 6 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £27.00 - £32.00 per hour
Posted: 6 days ago
Chippenham, Wiltshire
The One Group
Rate: Market related
Posted: 6 days ago
Warrington, Cheshire
Harvey Nash plc
Posted: 6 days ago
Watford, Hertfordshire
Mothercare
Rate: Competitive
Posted: 6 days ago