IT Support Jobs in England

IT Support
UK > England

The median IT Support salary in England is £29,000 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 80 148 282
Rank change year-on-year +68 +134 -41
Permanent jobs requiring an IT Support 2,809 2,181 1,997
As % of all permanent jobs advertised in England 3.25% 2.47% 1.48%
As % of the Job Titles category 3.44% 2.70% 1.54%
Number of salaries quoted 2,444 1,254 1,774
10th Percentile £22,000 £22,750 £20,715
25th Percentile £25,000 £26,250 £24,000
Median annual salary (50th Percentile) £29,000 £31,500 £29,000
Median % change year-on-year -7.94% +8.62% -
75th Percentile £35,000 £37,500 £36,000
90th Percentile £43,175 £47,275 £48,750
UK median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,760 80,739 129,993
% of permanent jobs with a recognized job title 94.54% 91.52% 96.05%
Number of salaries quoted 60,876 51,417 74,746
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,125 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Job Vacancy Trend in England

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support in England

IT Support
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support in England.

Salary trend for IT Support in England

IT Support
Salary Histogram in England

Salary distribution for jobs citing IT Support in England over the 6 months to 18 May 2024.

Salary histogram for IT Support in England

IT Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the England region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 668 £30,000 - 116
North of England +46 565 £28,000 - 128
Midlands +79 486 £27,000 -1.82% 88
London +28 417 £35,000 - 101
East of England +47 368 £27,500 -5.17% 50
South West -20 304 £28,000 -6.67% 68
West Midlands +65 261 £27,500 - 42
North West +8 255 £28,000 +9.80% 56
Yorkshire +95 245 £27,750 -2.63% 56
East Midlands +57 214 £26,375 -4.09% 46
North East +27 65 £32,500 -5.80% 20
IT Support
UK

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support in the job title.

1 1,482 (52.76%) Windows
2 1,432 (50.98%) Microsoft 365
3 1,401 (49.88%) Microsoft
4 1,136 (40.44%) Active Directory
5 987 (35.14%) Social Skills
6 751 (26.74%) Customer Service
7 674 (23.99%) Azure
8 592 (21.08%) Windows Server
9 574 (20.43%) Problem-Solving
10 569 (20.26%) Windows 10
11 502 (17.87%) Microsoft Exchange
12 465 (16.55%) Microsoft Office
13 410 (14.60%) Firewall
14 402 (14.31%) ITIL
15 318 (11.32%) VMware
16 309 (11.00%) Degree
17 268 (9.54%) SharePoint
17 268 (9.54%) Entra ID
18 263 (9.36%) Driving Licence
19 248 (8.83%) Wireless
20 241 (8.58%) DNS
21 237 (8.44%) Hyper-V
22 230 (8.19%) Cisco
23 229 (8.15%) Microsoft Intune
24 221 (7.87%) VMware Infrastructure
25 219 (7.80%) Citrix
26 211 (7.51%) WAN
27 203 (7.23%) DHCP
28 200 (7.12%) Android
29 183 (6.51%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 502 (17.87%) Microsoft Exchange
2 268 (9.54%) SharePoint
3 28 (1.00%) Exchange Server 2013
4 18 (0.64%) Skype for Business
5 17 (0.61%) Exchange Server 2010
6 15 (0.53%) Exchange Server 2007
7 13 (0.46%) Confluence
7 13 (0.46%) IIS
8 6 (0.21%) Exchange Server 2000
9 3 (0.11%) SAS
9 3 (0.11%) WordPress
10 2 (0.071%) Apache
10 2 (0.071%) Blackberry Enterprise Server
10 2 (0.071%) CMS
10 2 (0.071%) Exchange Server 2003
10 2 (0.071%) Resin
11 1 (0.036%) SharePoint 2013
11 1 (0.036%) Site Server
11 1 (0.036%) Tomcat
Applications
1 465 (16.55%) Microsoft Office
2 71 (2.53%) Microsoft Excel
3 11 (0.39%) Microsoft PowerPoint
4 9 (0.32%) Spreadsheet
5 4 (0.14%) Microsoft Project
6 3 (0.11%) Final Cut Pro
6 3 (0.11%) Pro Tools
6 3 (0.11%) SPSS
7 2 (0.071%) Adobe Creative Suite
8 1 (0.036%) PrintSoft PReS
8 1 (0.036%) S-PLUS
Business Applications
1 9 (0.32%) Dynamics CRM
2 6 (0.21%) Carpe Diem
3 5 (0.18%) Dynamics GP
3 5 (0.18%) Sage X3
4 3 (0.11%) Dynamics NAV
5 2 (0.071%) Epicor Tropos
5 2 (0.071%) Misys Midas
5 2 (0.071%) Oracle Receivables
6 1 (0.036%) Elite 3E
6 1 (0.036%) Sage 300 ERP
6 1 (0.036%) Visualfiles
Cloud Services
1 1,432 (50.98%) Microsoft 365
2 674 (23.99%) Azure
3 268 (9.54%) Entra ID
4 88 (3.13%) AWS
5 67 (2.39%) OneDrive
6 59 (2.10%) Google Workspace
7 32 (1.14%) Mimecast
8 27 (0.96%) WhatsApp
9 25 (0.89%) Power Platform
10 13 (0.46%) Dynamics 365
11 10 (0.36%) Power Automate
12 9 (0.32%) Cloud Computing
13 7 (0.25%) SaaS
14 6 (0.21%) Amazon EC2
14 6 (0.21%) IaaS
14 6 (0.21%) PowerApps
14 6 (0.21%) Serverless
15 5 (0.18%) DigitalOcean
15 5 (0.18%) Dropbox
15 5 (0.18%) iTunes
Communications & Networking
1 410 (14.60%) Firewall
2 248 (8.83%) Wireless
3 241 (8.58%) DNS
4 211 (7.51%) WAN
5 203 (7.23%) DHCP
6 172 (6.12%) VPN
7 164 (5.84%) Wi-Fi
8 142 (5.06%) TCP/IP
9 135 (4.81%) LAN
10 117 (4.17%) VoIP
11 100 (3.56%) SD-WAN
12 97 (3.45%) Cisco IOS
13 92 (3.28%) WebEx
14 86 (3.06%) VLAN
15 76 (2.71%) Internet
16 71 (2.53%) SAN
17 46 (1.64%) Remote Desktop
18 44 (1.57%) Network Security
19 24 (0.85%) Broadband
20 22 (0.78%) Skype
Database & Business Intelligence
1 124 (4.41%) SQL Server
2 36 (1.28%) Amazon RDS
3 19 (0.68%) MySQL
3 19 (0.68%) Power BI
4 9 (0.32%) SQL Server Reporting Services
5 8 (0.28%) MariaDB
6 6 (0.21%) PostgreSQL
7 5 (0.18%) DB2
8 4 (0.14%) BusinessObjects
8 4 (0.14%) Oracle Database
8 4 (0.14%) SQL Server Integration Services
9 3 (0.11%) Big Data
9 3 (0.11%) Crystal Reports
9 3 (0.11%) EDRMS
10 2 (0.071%) Oracle Reports
11 1 (0.036%) Electronic Patient Records
Development Applications
1 34 (1.21%) JIRA
2 2 (0.071%) Git
2 2 (0.071%) Hudson
2 2 (0.071%) MSI
2 2 (0.071%) Visual Studio
3 1 (0.036%) Atlassian Bamboo
3 1 (0.036%) Bitbucket
3 1 (0.036%) Jenkins
General
1 987 (35.14%) Social Skills
2 176 (6.27%) Finance
3 160 (5.70%) Analytical Skills
4 113 (4.02%) Law
5 106 (3.77%) Manufacturing
6 105 (3.74%) Legal
7 92 (3.28%) Organisational Skills
8 74 (2.63%) Telecoms
9 67 (2.39%) Retail
10 65 (2.31%) Inclusion and Diversity
11 37 (1.32%) Marketing
12 31 (1.10%) Advertising
13 30 (1.07%) Public Sector
14 29 (1.03%) Documentation Skills
15 25 (0.89%) Games
16 24 (0.85%) Banking
17 19 (0.68%) Automotive
17 19 (0.68%) German Language
18 14 (0.50%) Back Office
19 11 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 8 (0.28%) ADSI
1 8 (0.28%) HTML
1 8 (0.28%) LDAP
2 7 (0.25%) OLE
3 6 (0.21%) .NET
3 6 (0.21%) CSS
3 6 (0.21%) EDI
3 6 (0.21%) X-Windows
4 5 (0.18%) Kafka
5 4 (0.14%) Cocoa
6 3 (0.11%) LAMP
6 3 (0.11%) React
6 3 (0.11%) Software Packaging
7 2 (0.071%) RESTful
7 2 (0.071%) SOAP
7 2 (0.071%) V-Ray
8 1 (0.036%) RESTEasy
8 1 (0.036%) SAML
8 1 (0.036%) WF
8 1 (0.036%) XML
Miscellaneous
1 263 (9.36%) Driving Licence
2 131 (4.66%) Video Conferencing
3 130 (4.63%) Self-Motivation
4 89 (3.17%) Wiki
5 64 (2.28%) Management Information System
6 54 (1.92%) Replication
7 46 (1.64%) Onboarding
8 38 (1.35%) EPoS
9 33 (1.17%) Data Centre
10 30 (1.07%) CCTV
11 29 (1.03%) iPad
12 26 (0.93%) Enterprise Storage
13 24 (0.85%) Fat Client
13 24 (0.85%) Smartphone
13 24 (0.85%) Thin Client
14 22 (0.78%) iPhone
15 14 (0.50%) Analytical Mindset
15 14 (0.50%) Social Media
16 12 (0.43%) Educational Technology
16 12 (0.43%) Public Cloud
Operating Systems
1 1,482 (52.76%) Windows
2 592 (21.08%) Windows Server
3 569 (20.26%) Windows 10
4 200 (7.12%) Android
5 145 (5.16%) Linux
6 125 (4.45%) Mac OS
7 121 (4.31%) Apple iOS
8 110 (3.92%) Windows Server 2016
9 96 (3.42%) Windows Server 2019
10 71 (2.53%) Windows Server 2012
11 51 (1.82%) Windows 7
12 36 (1.28%) Windows Server 2008
13 34 (1.21%) Mac OS X
14 23 (0.82%) Windows 8
15 20 (0.71%) Unix
16 9 (0.32%) Red Hat Enterprise Linux
17 8 (0.28%) CentOS
18 5 (0.18%) Debian
18 5 (0.18%) Ubuntu
18 5 (0.18%) Windows Server 2003
Processes & Methodologies
1 751 (26.74%) Customer Service
2 574 (20.43%) Problem-Solving
3 402 (14.31%) ITIL
4 163 (5.80%) Cybersecurity
5 149 (5.30%) ITSM
5 149 (5.30%) Service Delivery
6 138 (4.91%) Service Management
7 128 (4.56%) Computer Science
8 127 (4.52%) Mobile Device Management
9 100 (3.56%) Time Management
10 99 (3.52%) Application Virtualisation
11 97 (3.45%) Business Continuity
12 92 (3.28%) Incident Management
13 88 (3.13%) BCP
13 88 (3.13%) Project Delivery
14 87 (3.10%) Business Continuity Planning
14 87 (3.10%) Change Management
15 86 (3.06%) Contract Negotiation
16 79 (2.81%) Agile
16 79 (2.81%) Asset Management
Programming Languages
1 170 (6.05%) SQL
2 107 (3.81%) PowerShell
3 13 (0.46%) Bash
4 11 (0.39%) PHP
5 10 (0.36%) Java
6 9 (0.32%) Python
7 6 (0.21%) C#
8 5 (0.18%) JavaScript
8 5 (0.18%) T-SQL
8 5 (0.18%) VB
9 3 (0.11%) C
10 2 (0.071%) COBOL
11 1 (0.036%) C++
11 1 (0.036%) Perl
11 1 (0.036%) VBA
11 1 (0.036%) VBScript
Qualifications
1 309 (11.00%) Degree
2 171 (6.09%) Microsoft Certification
3 97 (3.45%) Computer Science Degree
4 89 (3.17%) Master's Degree
5 85 (3.03%) DBS Check
6 69 (2.46%) A+ Certification
7 54 (1.92%) Cisco Certification
8 53 (1.89%) CCNA
9 49 (1.74%) Security Cleared
10 47 (1.67%) MCSE
11 42 (1.50%) MCP
11 42 (1.50%) Network+ Certification
12 41 (1.46%) Azure Certification
13 28 (1.00%) MCSA
13 28 (1.00%) SC Cleared
14 21 (0.75%) ITIL Certification
15 17 (0.61%) DV Cleared
16 16 (0.57%) ITIL Foundation Certificate
17 11 (0.39%) CompTIA Security+
18 10 (0.36%) MCITP
Quality Assurance & Compliance
1 162 (5.77%) SLA
2 47 (1.67%) GDPR
3 32 (1.14%) Cyber Essentials
4 29 (1.03%) ISO/IEC 27001
5 18 (0.64%) QA
6 8 (0.28%) Cyber Essentials PLUS
7 5 (0.18%) Accessibility
7 5 (0.18%) PCI DSS
8 3 (0.11%) NIST
9 2 (0.071%) PMO
9 2 (0.071%) Sarbanes-Oxley
10 1 (0.036%) ISO 14001
10 1 (0.036%) ISO 9001
10 1 (0.036%) ISO/IEC 20000
System Software
1 1,136 (40.44%) Active Directory
2 237 (8.44%) Hyper-V
3 221 (7.87%) VMware Infrastructure
4 122 (4.34%) VMware ESXi
5 90 (3.20%) XenApp
6 87 (3.10%) Microsoft App-V
7 86 (3.06%) XenDesktop
8 49 (1.74%) Virtual Desktop
9 24 (0.85%) Virtual Machines
10 18 (0.64%) vSphere
11 9 (0.32%) Terminal Services
12 8 (0.28%) Docker
12 8 (0.28%) Virtual Servers
13 4 (0.14%) Citrix Hypervisor
14 2 (0.071%) BitLocker
14 2 (0.071%) Firmware
14 2 (0.071%) pfSense
14 2 (0.071%) Terminal Server
14 2 (0.071%) VMware Server
14 2 (0.071%) VMware Workstation
Systems Management
1 229 (8.15%) Microsoft Intune
2 183 (6.51%) SCCM
3 94 (3.35%) AirWatch
4 33 (1.17%) Jamf Pro
5 13 (0.46%) Cisco CUCM
5 13 (0.46%) ServiceCenter
6 10 (0.36%) Autotask
6 10 (0.36%) FortiGate
6 10 (0.36%) WSUS
7 6 (0.21%) Kubernetes
7 6 (0.21%) Opsgenie
7 6 (0.21%) PaperCut
8 5 (0.18%) Systems Management Server (SMS)
9 4 (0.14%) Backup Exec
9 4 (0.14%) WhatsUp Gold
10 3 (0.11%) Active Directory Federation Services
10 3 (0.11%) Microsoft Data Protection Manager
10 3 (0.11%) NetCrunch
10 3 (0.11%) Progress Chef
10 3 (0.11%) SCDPM
Vendors
1 1,401 (49.88%) Microsoft
2 318 (11.32%) VMware
3 230 (8.19%) Cisco
4 219 (7.80%) Citrix
5 136 (4.84%) Apple
6 102 (3.63%) Veeam
7 86 (3.06%) Google
8 61 (2.17%) Sophos
9 57 (2.03%) HP
10 46 (1.64%) Meraki
11 32 (1.14%) ServiceNow
12 31 (1.10%) ConnectWise
12 31 (1.10%) Draytek
13 30 (1.07%) Dell
14 25 (0.89%) Aruba
14 25 (0.89%) Bloomberg
15 24 (0.85%) Barracuda Networks
16 23 (0.82%) iManage
17 21 (0.75%) Sage
18 20 (0.71%) Fortinet