1st Line Support Jobs in the South East

First Line Support
England > South East

The median First Line Support salary in the South East is £25,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 247 254 362
Rank change year-on-year +7 +108 -30
Permanent jobs requiring a 1st Line Support 146 145 120
As % of all permanent jobs advertised in the South East 0.87% 1.00% 0.61%
As % of the Job Titles category 0.92% 1.11% 0.63%
Number of salaries quoted 144 95 112
10th Percentile £21,250 £22,000 £19,050
25th Percentile £22,750 £23,000 £21,000
Median annual salary (50th Percentile) £25,000 £25,000 £23,500
Median % change year-on-year - +6.38% +4.44%
75th Percentile £27,281 £28,750 £28,000
90th Percentile £28,750 £30,000 £30,000
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +6.67%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,805 13,071 19,082
% of permanent jobs with a recognized job title 93.97% 90.33% 96.43%
Number of salaries quoted 11,356 8,241 12,449
10th Percentile £27,500 £29,750 £30,000
25th Percentile £36,032 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in the South East

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for 1st Line Support in the South East

1st Line Support
Salary Trend in the South East

3-month moving average salary quoted in jobs citing 1st Line Support in the South East.

Salary trend for 1st Line Support in the South East

1st Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South East region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Kent +20 35 £24,000 -12.73% 5
Hampshire -16 32 £25,000 +2.04% 4
Thames Valley -24 29 £26,000 +4.00% 14
Surrey +5 27 £26,000 -5.45% 3
Oxfordshire +26 19 £25,000 -9.09% 6
West Sussex +46 18 £22,750 +3.41% 2
Berkshire -24 7 £26,000 -1.89% 8
East Sussex +9 5 £22,500 -0.24%
Buckinghamshire -24 3 £23,000 -8.00%
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 11 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring 1st Line Support in the job title.

1 103 (70.55%) Microsoft 365
2 90 (61.64%) Active Directory
3 87 (59.59%) Windows
4 76 (52.05%) Microsoft
5 57 (39.04%) Microsoft Office
6 51 (34.93%) Customer Service
7 49 (33.56%) Social Skills
8 44 (30.14%) Windows Server
9 42 (28.77%) Windows 10
10 34 (23.29%) SLA
10 34 (23.29%) Microsoft Exchange
11 30 (20.55%) Problem-Solving
12 27 (18.49%) Degree
13 24 (16.44%) ITIL
14 22 (15.07%) DNS
15 21 (14.38%) Firewall
16 18 (12.33%) DHCP
16 18 (12.33%) Hyper-V
17 17 (11.64%) VMware
17 17 (11.64%) Driving Licence
18 16 (10.96%) Organisational Skills
18 16 (10.96%) Wireless
18 16 (10.96%) SQL
18 16 (10.96%) VMware Infrastructure
18 16 (10.96%) Windows 7
18 16 (10.96%) Windows 8
19 15 (10.27%) VirtualBox
19 15 (10.27%) XenApp
19 15 (10.27%) XenDesktop
19 15 (10.27%) Google

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (23.29%) Microsoft Exchange
2 12 (8.22%) SharePoint
3 1 (0.68%) Confluence
Applications
1 57 (39.04%) Microsoft Office
2 10 (6.85%) Microsoft Excel
Business Applications
1 2 (1.37%) assyst
Cloud Services
1 103 (70.55%) Microsoft 365
2 14 (9.59%) Azure
3 11 (7.53%) Entra ID
4 6 (4.11%) SaaS
5 2 (1.37%) Google Drive
5 2 (1.37%) OneDrive
6 1 (0.68%) Cloud Computing
6 1 (0.68%) Google Workspace
6 1 (0.68%) Mimecast
6 1 (0.68%) Power Platform
Communications & Networking
1 22 (15.07%) DNS
2 21 (14.38%) Firewall
3 18 (12.33%) DHCP
4 16 (10.96%) Wireless
5 10 (6.85%) VoIP
6 9 (6.16%) LAN
6 9 (6.16%) Wi-Fi
7 8 (5.48%) TCP/IP
8 5 (3.42%) WAN
9 4 (2.74%) Broadband
9 4 (2.74%) VPN
10 2 (1.37%) VLAN
11 1 (0.68%) ADSL
11 1 (0.68%) Cisco ASA
11 1 (0.68%) Internet
11 1 (0.68%) Remote Desktop
Database & Business Intelligence
1 1 (0.68%) Power BI
Development Applications
1 1 (0.68%) JIRA
General
1 49 (33.56%) Social Skills
2 16 (10.96%) Organisational Skills
3 12 (8.22%) Telecoms
4 6 (4.11%) Automotive
5 5 (3.42%) Retail
6 3 (2.05%) French Language
6 3 (2.05%) Games
6 3 (2.05%) German Language
7 2 (1.37%) Documentation Skills
8 1 (0.68%) Analytical Skills
8 1 (0.68%) Finance
8 1 (0.68%) Manufacturing
8 1 (0.68%) Wearables
Miscellaneous
1 17 (11.64%) Driving Licence
2 6 (4.11%) CCTV
2 6 (4.11%) Self-Motivation
3 5 (3.42%) Smartphone
4 2 (1.37%) e-Learning
4 2 (1.37%) iPad
5 1 (0.68%) CMDB
5 1 (0.68%) FMCG
5 1 (0.68%) Linux Command Line
5 1 (0.68%) NHS
5 1 (0.68%) Video Conferencing
5 1 (0.68%) Virtual Team
Operating Systems
1 87 (59.59%) Windows
2 44 (30.14%) Windows Server
3 42 (28.77%) Windows 10
4 16 (10.96%) Windows 7
4 16 (10.96%) Windows 8
5 6 (4.11%) Mac OS
6 2 (1.37%) Windows Server 2016
7 1 (0.68%) Linux
7 1 (0.68%) Windows Server 2012
Processes & Methodologies
1 51 (34.93%) Customer Service
2 30 (20.55%) Problem-Solving
3 24 (16.44%) ITIL
4 9 (6.16%) Gamification
4 9 (6.16%) Mathematics
5 8 (5.48%) Service Management
6 7 (4.79%) ITSM
7 6 (4.11%) Analytics
7 6 (4.11%) Change Control
7 6 (4.11%) Scorecard
8 4 (2.74%) Business Continuity
8 4 (2.74%) Customer Experience
8 4 (2.74%) Project Delivery
9 3 (2.05%) Cybersecurity
9 3 (2.05%) Infrastructure Engineering
9 3 (2.05%) Mentoring
9 3 (2.05%) Regulatory Compliance
9 3 (2.05%) Service Delivery
10 2 (1.37%) Project Management
11 1 (0.68%) Change Management
Programming Languages
1 16 (10.96%) SQL
2 6 (4.11%) PowerShell
Qualifications
1 27 (18.49%) Degree
2 13 (8.90%) Security Cleared
3 3 (2.05%) A+ Certification
3 3 (2.05%) Microsoft Certification
4 2 (1.37%) MCITP
5 1 (0.68%) CCNA
5 1 (0.68%) Cisco Certification
5 1 (0.68%) Computer Science Degree
5 1 (0.68%) DBS Check
5 1 (0.68%) Network+ Certification
5 1 (0.68%) SC Cleared
Quality Assurance & Compliance
1 34 (23.29%) SLA
2 9 (6.16%) GDPR
System Software
1 90 (61.64%) Active Directory
2 18 (12.33%) Hyper-V
3 16 (10.96%) VMware Infrastructure
4 15 (10.27%) VirtualBox
4 15 (10.27%) XenApp
4 15 (10.27%) XenDesktop
Systems Management
1 1 (0.68%) Microsoft Intune
Vendors
1 76 (52.05%) Microsoft
2 17 (11.64%) VMware
3 15 (10.27%) Citrix
3 15 (10.27%) Google
4 12 (8.22%) WatchGuard
5 4 (2.74%) Apple
6 3 (2.05%) Cisco
7 2 (1.37%) ServiceNow
8 1 (0.68%) ConnectWise
8 1 (0.68%) N-able
8 1 (0.68%) Progress
8 1 (0.68%) Salesforce
8 1 (0.68%) SolarWinds
8 1 (0.68%) Sophos