ITSM Jobs in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 26 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 183 162 238
Rank change year-on-year -21 +76 +32
Permanent jobs citing ITSM 235 314 270
As % of all permanent jobs advertised in the South East 1.41% 2.08% 1.37%
As % of the Processes & Methodologies category 1.67% 2.20% 1.45%
Number of salaries quoted 162 221 170
10th Percentile £29,000 £30,000 £31,000
25th Percentile £32,813 £32,500 £38,063
Median annual salary (50th Percentile) £52,500 £50,000 £53,000
Median % change year-on-year +5.00% -5.66% -3.64%
75th Percentile £60,000 £62,500 £63,750
90th Percentile £65,000 £65,000 £72,050
England median annual salary £50,000 £51,000 £48,250
% change year-on-year -1.96% +5.70% -1.03%

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,111 14,259 18,617
As % of all permanent jobs advertised in the South East 84.82% 94.49% 94.46%
Number of salaries quoted 9,939 8,272 12,089
10th Percentile £27,500 £30,265 £31,250
25th Percentile £36,250 £41,250 £41,500
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £77,750 £86,250 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Salary Trend in the South East

3-month moving average salary quoted in jobs citing ITSM in the South East.

Salary trend for ITSM in the South East

ITSM
Salary Histogram in the South East

Salary distribution for jobs citing ITSM in the South East over the 6 months to 26 April 2024.

Salary histogram for ITSM in the South East

ITSM
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South East region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +5 136 £52,500 +29.63% 9
Berkshire -16 78 £52,500 +40.00% 6
Buckinghamshire -2 31 £35,000 -6.67% 2
Kent -11 30 £30,000 -45.45% 4
Surrey +8 29 £60,000 - 1
Oxfordshire +30 27 £32,500 -23.53% 1
Hampshire -14 25 £47,500 +18.75% 10
West Sussex -1 8 £60,000 -7.69% 1
Middlesex -11 5 £60,000 +6.90%
East Sussex +9 2 £36,885 -12.50%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (8.51%) Microsoft Exchange
1 20 (8.51%) SharePoint
2 15 (6.38%) Oracle Service Bus
2 15 (6.38%) WebLogic
3 13 (5.53%) CMS
4 2 (0.85%) Confluence
4 2 (0.85%) SAS
Applications
1 42 (17.87%) Microsoft Office
2 28 (11.91%) Microsoft Excel
3 15 (6.38%) MS Visio
4 10 (4.26%) Microsoft PowerPoint
Business Applications
1 22 (9.36%) Remedy ITSM
2 4 (1.70%) SAP IS-U
Cloud Services
1 47 (20.00%) Microsoft 365
2 24 (10.21%) Azure
3 17 (7.23%) Entra ID
4 12 (5.11%) Power Platform
5 7 (2.98%) OneDrive
6 4 (1.70%) SaaS
6 4 (1.70%) WhatsApp
7 2 (0.85%) Cloud Computing
7 2 (0.85%) OpenShift
8 1 (0.43%) AWS
Communications & Networking
1 18 (7.66%) TCP/IP
2 13 (5.53%) SNMP
2 13 (5.53%) SSH
3 7 (2.98%) DNS
4 5 (2.13%) SAN
4 5 (2.13%) Wi-Fi
5 4 (1.70%) Firewall
5 4 (1.70%) LAN
6 3 (1.28%) Internet
6 3 (1.28%) VoIP
6 3 (1.28%) WAN
6 3 (1.28%) WLAN
7 2 (0.85%) DHCP
7 2 (0.85%) Intrusion Detection
7 2 (0.85%) SD-WAN
7 2 (0.85%) Wireless
8 1 (0.43%) 5G
8 1 (0.43%) Cisco ASA
8 1 (0.43%) NaaS
8 1 (0.43%) Remote Desktop
Database & Business Intelligence
1 16 (6.81%) MySQL
2 15 (6.38%) Oracle Database
2 15 (6.38%) Oracle Database 10g
2 15 (6.38%) Oracle Database 11g
2 15 (6.38%) VLDB
3 13 (5.53%) Relational Database
4 11 (4.68%) Power BI
5 5 (2.13%) Amazon RDS
6 3 (1.28%) SAP HANA
6 3 (1.28%) SQL Server
7 1 (0.43%) Geospatial Data
Development Applications
1 13 (5.53%) Eclipse
2 4 (1.70%) AdminStudio
2 4 (1.70%) InstallShield
2 4 (1.70%) MSI
3 2 (0.85%) JIRA
General
1 88 (37.45%) Social Skills
2 43 (18.30%) Analytical Skills
3 28 (11.91%) Finance
4 22 (9.36%) Public Sector
5 12 (5.11%) Inclusion and Diversity
5 12 (5.11%) Legal
6 10 (4.26%) Influencing Skills
7 7 (2.98%) Marketing
8 5 (2.13%) Manufacturing
9 4 (1.70%) Advertising
9 4 (1.70%) Aerospace
9 4 (1.70%) Billing
9 4 (1.70%) Organisational Skills
9 4 (1.70%) Pharmaceutical
9 4 (1.70%) Presentation Skills
10 3 (1.28%) Aviation
10 3 (1.28%) Local Government
10 3 (1.28%) Retail
10 3 (1.28%) Telecoms
11 2 (0.85%) Documentation Skills
Job Titles
1 65 (27.66%) Analyst
2 33 (14.04%) Service Manager
3 30 (12.77%) ITSM Analyst
4 24 (10.21%) Delivery Manager
4 24 (10.21%) Service Delivery Manager
5 23 (9.79%) Support Engineer
6 22 (9.36%) Administrator
7 21 (8.94%) Senior
8 20 (8.51%) ServiceNow Administrator
9 18 (7.66%) IT Support
9 18 (7.66%) Support Analyst
10 15 (6.38%) Applications Support
10 15 (6.38%) Applications Support Analyst
10 15 (6.38%) Oracle Analyst
10 15 (6.38%) Oracle Support Analyst
10 15 (6.38%) SQL Analyst
10 15 (6.38%) SQL Support Analyst
11 14 (5.96%) Change Analyst
12 13 (5.53%) Senior Support Engineer
12 13 (5.53%) Technical Engineer
Libraries, Frameworks & Software Standards
1 21 (8.94%) CSS
1 21 (8.94%) HTML
2 19 (8.09%) AngularJS
2 19 (8.09%) Web Services
3 17 (7.23%) XML
4 13 (5.53%) Ajax
4 13 (5.53%) JDBC
4 13 (5.53%) ODBC
4 13 (5.53%) REST
4 13 (5.53%) SOAP
4 13 (5.53%) XHTML
5 6 (2.55%) Twitter Bootstrap
6 4 (1.70%) JSON
6 4 (1.70%) LDAP
7 2 (0.85%) EDI
8 1 (0.43%) Middleware
Miscellaneous
1 23 (9.79%) CMDB
2 17 (7.23%) Onboarding
3 14 (5.96%) Self-Motivation
4 13 (5.53%) Digital Signage
5 12 (5.11%) Product Ownership
6 7 (2.98%) Smartphone
7 6 (2.55%) Management Information System
8 4 (1.70%) Driving Licence
8 4 (1.70%) Shadow IT
9 3 (1.28%) Data Centre
9 3 (1.28%) EMC VNX
9 3 (1.28%) Security Operations Centre
9 3 (1.28%) Video Conferencing
10 2 (0.85%) Blog
10 2 (0.85%) Graphic Design
10 2 (0.85%) Grid Computing
10 2 (0.85%) Legacy Systems
10 2 (0.85%) Social Media
10 2 (0.85%) SystemC
11 1 (0.43%) Distributed Computing
Operating Systems
1 57 (24.26%) Windows
2 35 (14.89%) Linux
3 30 (12.77%) Unix
4 17 (7.23%) Windows 10
5 16 (6.81%) Windows Server
6 15 (6.38%) Solaris
7 8 (3.40%) Android
7 8 (3.40%) Apple iOS
8 7 (2.98%) Windows 7
9 5 (2.13%) Windows Server 2016
10 4 (1.70%) Mac OS
10 4 (1.70%) Windows Server 2012
10 4 (1.70%) Windows Server 2019
11 3 (1.28%) CentOS
11 3 (1.28%) Rocky
12 1 (0.43%) Data ONTAP
12 1 (0.43%) Windows 8
12 1 (0.43%) Windows NT
12 1 (0.43%) Windows Server 2008
12 1 (0.43%) Windows XP
Processes & Methodologies
1 131 (55.74%) Service Management
2 124 (52.77%) ITIL
3 64 (27.23%) Service Delivery
4 57 (24.26%) Customer Service
5 37 (15.74%) Problem-Solving
6 35 (14.89%) Incident Management
6 35 (14.89%) Service Catalogue
7 34 (14.47%) Change Management
7 34 (14.47%) Continuous Improvement
8 30 (12.77%) Analytics
8 30 (12.77%) Problem Management
9 27 (11.49%) Agile
10 26 (11.06%) Business Intelligence
10 26 (11.06%) Cybersecurity
11 25 (10.64%) Stakeholder Management
12 24 (10.21%) Configuration Management
12 24 (10.21%) Project Management
13 23 (9.79%) Actionable Insight
14 19 (8.09%) Capacity Planning
15 18 (7.66%) Waterfall
Programming Languages
1 32 (13.62%) JavaScript
2 19 (8.09%) SQL
3 17 (7.23%) PowerShell
4 15 (6.38%) PL/SQL
5 13 (5.53%) Java
5 13 (5.53%) Perl
5 13 (5.53%) Python
6 4 (1.70%) ABAP
6 4 (1.70%) C#
6 4 (1.70%) VB
7 2 (0.85%) C
Qualifications
1 69 (29.36%) Security Cleared
2 60 (25.53%) SC Cleared
3 42 (17.87%) Degree
4 29 (12.34%) DV Cleared
5 6 (2.55%) DBS Check
5 6 (2.55%) ITIL Certification
6 5 (2.13%) Master's Degree
7 4 (1.70%) Computer Science Degree
7 4 (1.70%) SAP Certification
8 2 (0.85%) BPSS Clearance
8 2 (0.85%) HNC
9 1 (0.43%) CCNA
9 1 (0.43%) Cisco Certification
9 1 (0.43%) Microsoft Certification
9 1 (0.43%) PMI Certification
9 1 (0.43%) PMP
Quality Assurance & Compliance
1 32 (13.62%) SLA
2 20 (8.51%) Sarbanes-Oxley
3 12 (5.11%) QA
4 4 (1.70%) Data Quality
4 4 (1.70%) ISO 22301
5 3 (1.28%) COBIT
5 3 (1.28%) ISO/IEC 27001
5 3 (1.28%) NIST
6 2 (0.85%) Cyber Essentials
6 2 (0.85%) Cyber Essentials PLUS
6 2 (0.85%) GRC
System Software
1 38 (16.17%) Active Directory
2 15 (6.38%) Oracle RAC
3 11 (4.68%) VMware Infrastructure
4 8 (3.40%) Hyper-V
5 4 (1.70%) Microsoft App-V
6 3 (1.28%) VMware ESXi
7 2 (0.85%) Docker
7 2 (0.85%) VMware Workstation
Systems Management
1 15 (6.38%) Data Guard
1 15 (6.38%) Oracle RMAN
2 13 (5.53%) SCOM
2 13 (5.53%) WMI
3 10 (4.26%) Microsoft Intune
3 10 (4.26%) SCCM
4 4 (1.70%) Single Sign-On
4 4 (1.70%) WSUS
5 3 (1.28%) EMC NetWorker
5 3 (1.28%) OpenView
5 3 (1.28%) vCenter Server
6 2 (0.85%) Kubernetes
6 2 (0.85%) Nagios
7 1 (0.43%) Ansible
7 1 (0.43%) Autotask
7 1 (0.43%) SmoothWall
Vendors
1 59 (25.11%) Microsoft
2 58 (24.68%) ServiceNow
3 31 (13.19%) Oracle
4 22 (9.36%) Remedy
5 21 (8.94%) HP
6 17 (7.23%) Sun
7 16 (6.81%) VMware
8 13 (5.53%) Dynatrace
8 13 (5.53%) Riverbed
8 13 (5.53%) Snow
8 13 (5.53%) Splunk
9 8 (3.40%) Google
10 7 (2.98%) BMC
10 7 (2.98%) SAP
11 5 (2.13%) Citrix
12 4 (1.70%) Autodesk
13 3 (1.28%) Cisco
13 3 (1.28%) Dell
13 3 (1.28%) EMC
13 3 (1.28%) Salesforce