Support Analyst Jobs in the UK excluding London

Support Analyst
UK > UK excluding London

The median Support Analyst salary in the UK excluding London is £32,121 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 192 241 203
Rank change year-on-year +49 -38 +12
Permanent jobs requiring a Support Analyst 1,032 874 1,363
As % of all permanent jobs advertised in the UK excluding London 1.46% 1.45% 1.92%
As % of the Job Titles category 1.54% 1.63% 2.01%
Number of salaries quoted 776 697 1,133
10th Percentile £23,250 £22,500 £21,750
25th Percentile £25,938 £25,500 £24,750
Median annual salary (50th Percentile) £32,121 £30,500 £28,500
Median % change year-on-year +5.31% +7.02% -
75th Percentile £42,479 £37,000 £36,750
90th Percentile £50,000 £45,000 £43,750
UK median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,217 53,628 67,833
% of permanent jobs with a recognized job title 94.79% 89.16% 95.77%
Number of salaries quoted 47,585 30,477 42,470
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Support Analyst in the UK excluding London

Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Support Analyst in the UK excluding London.

Salary trend for Support Analyst in the UK excluding London

Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Support Analyst in the UK excluding London over the 6 months to 9 May 2024.

Salary histogram for Support Analyst in the UK excluding London

Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +57 318 £32,500 +6.56% 33
North of England +60 246 £32,500 -2.99% 31
Midlands -7 161 £30,000 -1.64% 29
North West +21 141 £32,500 -2.99% 15
Yorkshire +95 99 £31,500 -3.08% 12
East of England +38 95 £30,000 +5.26% 17
West Midlands -3 91 £34,000 +4.62% 11
South West -29 90 £32,250 +7.50% 17
Scotland -50 71 £40,000 +35.59% 10
East Midlands 0 70 £27,000 -1.82% 18
Wales +6 46 £36,750 +22.50% 4
North East -6 6 £30,500 -18.67% 5
Northern Ireland +25 5 £44,500 +30.88% 1
Channel Islands - 1 - -
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Support Analyst in the job title.

1 368 (35.66%) Social Skills
2 339 (32.85%) Microsoft
3 301 (29.17%) Windows
4 286 (27.71%) Microsoft 365
5 261 (25.29%) Problem-Solving
6 258 (25.00%) Customer Service
7 249 (24.13%) Active Directory
8 220 (21.32%) ITIL
9 197 (19.09%) Microsoft Office
10 192 (18.60%) SQL
11 177 (17.15%) Azure
12 173 (16.76%) Degree
13 162 (15.70%) SLA
14 153 (14.83%) Analytical Skills
15 136 (13.18%) Windows 10
16 128 (12.40%) Finance
17 127 (12.31%) Incident Management
18 115 (11.14%) Microsoft Exchange
19 110 (10.66%) Windows Server
20 109 (10.56%) Service Management
21 103 (9.98%) Linux
21 103 (9.98%) Security Cleared
22 102 (9.88%) ITSM
23 101 (9.79%) Unix
24 97 (9.40%) Actionable Insight
25 96 (9.30%) ERP
26 91 (8.82%) Oracle
27 88 (8.53%) SharePoint
28 81 (7.85%) Service Delivery
28 81 (7.85%) SQL Server

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (11.14%) Microsoft Exchange
2 88 (8.53%) SharePoint
3 71 (6.88%) WebLogic
4 44 (4.26%) Oracle Service Bus
5 9 (0.87%) Confluence
6 8 (0.78%) IIS
7 4 (0.39%) Exchange Server 2013
8 3 (0.29%) Apache
8 3 (0.29%) GlassFish
8 3 (0.29%) JBoss
8 3 (0.29%) Moodle
8 3 (0.29%) Skype for Business
8 3 (0.29%) Tomcat
9 2 (0.19%) WebSphere
10 1 (0.097%) CMS
Applications
1 197 (19.09%) Microsoft Office
2 71 (6.88%) Microsoft Excel
3 46 (4.46%) MS Visio
4 6 (0.58%) LightWave 3D
5 4 (0.39%) Microsoft PowerPoint
6 2 (0.19%) Spreadsheet
7 1 (0.097%) Microsoft Project
7 1 (0.097%) Trello
Business Applications
1 44 (4.26%) Remedy ITSM
2 28 (2.71%) Dynamics CRM
3 18 (1.74%) Dynamics NAV
4 14 (1.36%) Dynamics GP
5 10 (0.97%) PlanetPress Connect
5 10 (0.97%) SAP S/4HANA
6 8 (0.78%) Epicor Tropos
7 7 (0.68%) Oracle ERP
8 5 (0.48%) NetSuite
9 3 (0.29%) Infor SunSystems
9 3 (0.29%) iTrent
9 3 (0.29%) SAP MM
10 2 (0.19%) Salesforce CRM
10 2 (0.19%) SAP HCM
11 1 (0.097%) Dynamics AX
11 1 (0.097%) Infor M3
11 1 (0.097%) JDE World
11 1 (0.097%) Magento
11 1 (0.097%) Sage 200
11 1 (0.097%) Sage 50
Cloud Services
1 286 (27.71%) Microsoft 365
2 177 (17.15%) Azure
3 54 (5.23%) Dynamics 365
4 42 (4.07%) SaaS
5 41 (3.97%) Power Platform
6 40 (3.88%) Entra ID
7 39 (3.78%) AWS
8 13 (1.26%) Power Automate
9 10 (0.97%) PowerApps
9 10 (0.97%) WhatsApp
10 6 (0.58%) Azure Data Factory
10 6 (0.58%) Google Workspace
11 5 (0.48%) GCP
11 5 (0.48%) Google Sheets
11 5 (0.48%) Mimecast
12 4 (0.39%) IaaS
13 3 (0.29%) Amazon CloudWatch
13 3 (0.29%) Amazon SQS
13 3 (0.29%) OCI
14 2 (0.19%) Azure Cosmos DB
Communications & Networking
1 72 (6.98%) DNS
2 56 (5.43%) DHCP
3 54 (5.23%) LAN
3 54 (5.23%) WAN
4 51 (4.94%) Firewall
5 33 (3.20%) VPN
6 28 (2.71%) TCP/IP
7 24 (2.33%) Internet
8 21 (2.03%) Wi-Fi
9 18 (1.74%) VoIP
10 16 (1.55%) Wireless
11 15 (1.45%) VLAN
12 13 (1.26%) Remote Desktop
13 11 (1.07%) WLAN
14 9 (0.87%) Broadband
15 7 (0.68%) Network Security
16 6 (0.58%) Cisco IOS
16 6 (0.58%) SAN
17 5 (0.48%) Intranet
17 5 (0.48%) VSAT
Database & Business Intelligence
1 81 (7.85%) SQL Server
2 51 (4.94%) Oracle Database
3 44 (4.26%) Oracle Database 10g
3 44 (4.26%) Oracle Database 11g
3 44 (4.26%) VLDB
4 27 (2.62%) Elasticsearch
5 26 (2.52%) Power BI
6 12 (1.16%) SQL Server Reporting Services
7 10 (0.97%) Data Warehouse
8 4 (0.39%) SQL Server Integration Services
9 3 (0.29%) Amazon RDS
9 3 (0.29%) BusinessObjects
9 3 (0.29%) Crystal Reports
9 3 (0.29%) MySQL
9 3 (0.29%) Oracle Database 12c
9 3 (0.29%) Oracle Reports
9 3 (0.29%) SAP HANA
10 2 (0.19%) DTS
10 2 (0.19%) NoSQL
11 1 (0.097%) Relational Database
Development Applications
1 27 (2.62%) JIRA
2 10 (0.97%) SQL Server Management Studio (SSMS)
3 6 (0.58%) Eclipse
4 3 (0.29%) Octopus Deploy
4 3 (0.29%) TeamCity
General
1 368 (35.66%) Social Skills
2 153 (14.83%) Analytical Skills
3 128 (12.40%) Finance
4 61 (5.91%) Manufacturing
5 48 (4.65%) Retail
6 38 (3.68%) Legal
7 35 (3.39%) Law
8 29 (2.81%) Marketing
9 28 (2.71%) Telecoms
10 25 (2.42%) Public Sector
11 22 (2.13%) Police
12 20 (1.94%) Inclusion and Diversity
13 19 (1.84%) Military
14 11 (1.07%) Documentation Skills
15 10 (0.97%) Banking
15 10 (0.97%) Presentation Skills
16 9 (0.87%) Organisational Skills
17 8 (0.78%) French Language
17 8 (0.78%) German Language
18 7 (0.68%) Billing
Libraries, Frameworks & Software Standards
1 27 (2.62%) J2EE
1 27 (2.62%) Java EE
1 27 (2.62%) Spring
2 15 (1.45%) .NET
3 7 (0.68%) Middleware
4 6 (0.58%) OLE
5 4 (0.39%) .NET Framework
5 4 (0.39%) HTML
6 3 (0.29%) EDI
6 3 (0.29%) JSON
6 3 (0.29%) LDAP
6 3 (0.29%) Oracle Fusion
6 3 (0.29%) RabbitMQ
6 3 (0.29%) REST
6 3 (0.29%) SAML
7 2 (0.19%) MAPI
7 2 (0.19%) Software Packaging
7 2 (0.19%) XML
8 1 (0.097%) FIX Protocol
8 1 (0.097%) RESTful
Miscellaneous
1 42 (4.07%) Driving Licence
2 25 (2.42%) Self-Motivation
3 22 (2.13%) Management Information System
4 19 (1.84%) Enterprise Software
5 13 (1.26%) CCTV
6 12 (1.16%) iPad
6 12 (1.16%) Onboarding
7 11 (1.07%) e-Learning
7 11 (1.07%) Life Science
8 10 (0.97%) Analytical Mindset
9 9 (0.87%) Mobile App
10 7 (0.68%) Product Ownership
10 7 (0.68%) Smartphone
11 6 (0.58%) Greenfield Project
11 6 (0.58%) Smart Home
11 6 (0.58%) Video Conferencing
12 5 (0.48%) Virtual Team
13 4 (0.39%) Educational Technology
13 4 (0.39%) FMCG
13 4 (0.39%) IoT
Operating Systems
1 301 (29.17%) Windows
2 136 (13.18%) Windows 10
3 110 (10.66%) Windows Server
4 103 (9.98%) Linux
5 101 (9.79%) Unix
6 47 (4.55%) Solaris
7 29 (2.81%) Apple iOS
8 27 (2.62%) Android
9 18 (1.74%) Windows Server 2016
10 16 (1.55%) Mac OS X
11 15 (1.45%) Windows Server 2019
12 13 (1.26%) Windows 7
13 8 (0.78%) Mac OS
13 8 (0.78%) Windows Server 2012
14 4 (0.39%) Windows Server 2008
15 3 (0.29%) AIX
16 2 (0.19%) Windows 8
17 1 (0.097%) Windows Mobile
17 1 (0.097%) Windows NT
17 1 (0.097%) Windows XP
Processes & Methodologies
1 261 (25.29%) Problem-Solving
2 258 (25.00%) Customer Service
3 220 (21.32%) ITIL
4 127 (12.31%) Incident Management
5 109 (10.56%) Service Management
6 102 (9.88%) ITSM
7 97 (9.40%) Actionable Insight
8 96 (9.30%) ERP
9 81 (7.85%) Service Delivery
10 60 (5.81%) Release Management
11 55 (5.33%) CRM
12 53 (5.14%) Performance Tuning
13 52 (5.04%) Performance Monitoring
14 47 (4.55%) Continuous Improvement
15 44 (4.26%) Artificial Intelligence
15 44 (4.26%) Capacity Planning
15 44 (4.26%) Project Management
16 43 (4.17%) Capacity Management
17 42 (4.07%) Problem Management
18 41 (3.97%) Change Management
Programming Languages
1 192 (18.60%) SQL
2 45 (4.36%) PL/SQL
3 38 (3.68%) Java
4 31 (3.00%) PowerShell
4 31 (3.00%) T-SQL
5 30 (2.91%) Shell Script
6 21 (2.03%) C#
7 8 (0.78%) JavaScript
8 4 (0.39%) C
9 3 (0.29%) COBOL
9 3 (0.29%) Perl
9 3 (0.29%) Python
10 2 (0.19%) VB
10 2 (0.19%) VBA
11 1 (0.097%) Bash
11 1 (0.097%) MATLAB
11 1 (0.097%) PHP
11 1 (0.097%) VB.NET
Qualifications
1 173 (16.76%) Degree
2 103 (9.98%) Security Cleared
3 79 (7.66%) SC Cleared
4 21 (2.03%) Microsoft Certification
5 18 (1.74%) Computer Science Degree
6 14 (1.36%) CISM
6 14 (1.36%) CISSP
6 14 (1.36%) GCIA
6 14 (1.36%) GCIH
6 14 (1.36%) GREM
7 11 (1.07%) DV Cleared
8 10 (0.97%) A+ Certification
9 9 (0.87%) MCP
10 7 (0.68%) CCNA
10 7 (0.68%) Cisco Certification
10 7 (0.68%) Network+ Certification
10 7 (0.68%) NVQ Level 3
11 6 (0.58%) ITIL Certification
12 5 (0.48%) MCSE
12 5 (0.48%) PhD
Quality Assurance & Compliance
1 162 (15.70%) SLA
2 10 (0.97%) PMO
3 8 (0.78%) ISO/IEC 27001
4 7 (0.68%) Cyber Essentials
5 5 (0.48%) Data Quality
6 3 (0.29%) Disclosure Scotland
6 3 (0.29%) QA
7 2 (0.19%) GDPR
7 2 (0.19%) ISO 9001
7 2 (0.19%) PCI DSS
7 2 (0.19%) Sarbanes-Oxley
8 1 (0.097%) Accessibility
System Software
1 249 (24.13%) Active Directory
2 45 (4.36%) VMware Infrastructure
3 44 (4.26%) Oracle RAC
4 28 (2.71%) Hyper-V
5 10 (0.97%) Virtual Desktop
6 7 (0.68%) vSphere
7 4 (0.39%) Microsoft Virtual Server
7 4 (0.39%) Virtual Servers
7 4 (0.39%) VMware Workstation
7 4 (0.39%) XenApp
7 4 (0.39%) XenDesktop
8 1 (0.097%) VMware ESXi
Systems Management
1 52 (5.04%) Microsoft Intune
2 44 (4.26%) Data Guard
2 44 (4.26%) Oracle RMAN
3 41 (3.97%) SCCM
4 30 (2.91%) Single Sign-On
5 27 (2.62%) OpenSSO
6 6 (0.58%) Jamf Pro
7 5 (0.48%) Progress Chef
7 5 (0.48%) Systems Management Server (SMS)
8 4 (0.39%) Grafana
8 4 (0.39%) WhatsUp Gold
9 3 (0.29%) FortiGate
9 3 (0.29%) Oracle Statspack
9 3 (0.29%) WSUS
10 1 (0.097%) Kibana
10 1 (0.097%) PaperCut
10 1 (0.097%) Prometheus
10 1 (0.097%) ZENworks
Vendors
1 339 (32.85%) Microsoft
2 91 (8.82%) Oracle
3 71 (6.88%) Remedy
4 65 (6.30%) VMware
5 44 (4.26%) Sun
6 38 (3.68%) Cisco
7 29 (2.81%) Dell
8 28 (2.71%) ServiceNow
9 27 (2.62%) Citrix
10 26 (2.52%) SAP
11 23 (2.23%) Apple
12 18 (1.74%) Veeam
13 15 (1.45%) HP
14 13 (1.26%) Sage
15 12 (1.16%) Google
15 12 (1.16%) Meraki
15 12 (1.16%) WatchGuard
16 11 (1.07%) Palo Alto
17 10 (0.97%) FNZ
18 9 (0.87%) Epicor