Senior Technical Support Jobs

Senior Technical Support
UK

The median Senior Technical Support salary in the UK is £45,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 829 951 1217
Rank change year-on-year +122 +266 -341
Permanent jobs requiring a Senior Technical Support 73 21 12
As % of all permanent jobs advertised in the UK 0.074% 0.021% 0.008%
As % of the Job Titles category 0.078% 0.023% 0.008%
Number of salaries quoted 68 11 11
10th Percentile £31,250 - £34,750
25th Percentile £36,032 £28,894 £38,250
Median annual salary (50th Percentile) £45,000 £29,936 £46,444
Median % change year-on-year +50.32% -35.54% +12.59%
75th Percentile £55,696 £58,000 £53,750
90th Percentile £65,000 £90,000 -
UK excluding London median annual salary £45,000 £29,936 £37,000
% change year-on-year +50.32% -19.09% +21.31%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Senior Technical Support
Job Vacancy Trend

Job postings that featured Senior Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Technical Support in the UK

Senior Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing Senior Technical Support.

Salary trend for Senior Technical Support in the UK

Senior Technical Support
Salary Histogram

Salary distribution for jobs citing Senior Technical Support over the 6 months to 9 May 2024.

Salary histogram for Senior Technical Support in the UK

Senior Technical Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +143 65 £45,000 +50.32% 8
UK excluding London +48 63 £45,000 +50.32% 8
North of England +72 27 £34,000 +13.58% 4
North West +32 26 £37,000 +23.60% 3
Work from Home +81 20 £53,398 +6.80% 3
South East +10 19 £60,000 +20.00% 2
London +113 10 £54,296 -41.30% 1
Midlands - 7 £45,000 - 2
West Midlands - 6 £45,000 - 2
Isle of Man - 4 £52,500 -
Scotland - 4 - - 1
South West - 2 £48,000 -
Yorkshire - 1 £33,000 -
East Midlands - 1 £52,500 -

Senior Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Senior Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Technical Support in the job title.

1 42 (57.53%) Windows
2 27 (36.99%) ITIL
3 26 (35.62%) Active Directory
4 21 (28.77%) Microsoft 365
5 20 (27.40%) Microsoft
6 19 (26.03%) Windows Server
7 17 (23.29%) TCP/IP
8 16 (21.92%) Degree
9 14 (19.18%) OneDrive
9 14 (19.18%) Entra ID
9 14 (19.18%) Mentoring
9 14 (19.18%) PowerShell
9 14 (19.18%) Linux
9 14 (19.18%) Python
9 14 (19.18%) SharePoint
9 14 (19.18%) Microsoft Exchange
10 13 (17.81%) XHTML
10 13 (17.81%) OOP
10 13 (17.81%) OO
10 13 (17.81%) SNMP
10 13 (17.81%) Eclipse
10 13 (17.81%) Unix
10 13 (17.81%) CSS
10 13 (17.81%) JDBC
10 13 (17.81%) SOAP
10 13 (17.81%) Web Services
10 13 (17.81%) XML
10 13 (17.81%) ODBC
10 13 (17.81%) HTML
10 13 (17.81%) Java

Senior Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (19.18%) Microsoft Exchange
1 14 (19.18%) SharePoint
2 1 (1.37%) Skype for Business
Applications
1 2 (2.74%) Microsoft Office
2 1 (1.37%) Microsoft Excel
Business Applications
1 6 (8.22%) Dynamics CRM
2 2 (2.74%) NEC Housing
Cloud Services
1 21 (28.77%) Microsoft 365
2 14 (19.18%) Entra ID
2 14 (19.18%) OneDrive
3 12 (16.44%) Azure
4 3 (4.11%) GCP
5 1 (1.37%) AWS
5 1 (1.37%) Azure Sentinel
5 1 (1.37%) Power Platform
Communications & Networking
1 17 (23.29%) TCP/IP
2 13 (17.81%) SNMP
2 13 (17.81%) SSH
3 9 (12.33%) DNS
3 9 (12.33%) Firewall
4 8 (10.96%) WAN
5 5 (6.85%) IPsec
5 5 (6.85%) SAN
5 5 (6.85%) SSL
5 5 (6.85%) VoIP
5 5 (6.85%) VPN
6 4 (5.48%) DHCP
6 4 (5.48%) iSCSI
6 4 (5.48%) VLAN
7 3 (4.11%) Wireless
8 1 (1.37%) Cisco IOS
8 1 (1.37%) NAS
8 1 (1.37%) Skype
8 1 (1.37%) Telepresence
Database & Business Intelligence
1 13 (17.81%) MySQL
1 13 (17.81%) Relational Database
2 7 (9.59%) SQL Server
3 6 (8.22%) SQL Server Integration Services
Development Applications
1 13 (17.81%) Eclipse
General
1 8 (10.96%) Social Skills
2 5 (6.85%) Documentation Skills
2 5 (6.85%) Finance
2 5 (6.85%) Telecoms
3 4 (5.48%) Analytical Skills
3 4 (5.48%) Billing
3 4 (5.48%) Electronics
4 3 (4.11%) Public Sector
5 2 (2.74%) Marketing
6 1 (1.37%) Automotive
6 1 (1.37%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 13 (17.81%) Ajax
1 13 (17.81%) AngularJS
1 13 (17.81%) CSS
1 13 (17.81%) HTML
1 13 (17.81%) JDBC
1 13 (17.81%) ODBC
1 13 (17.81%) REST
1 13 (17.81%) SOAP
1 13 (17.81%) Web Services
1 13 (17.81%) XHTML
1 13 (17.81%) XML
Miscellaneous
1 13 (17.81%) CMDB
1 13 (17.81%) Driving Licence
2 11 (15.07%) Management Information System
3 10 (13.70%) Data Centre
4 8 (10.96%) Onboarding
5 6 (8.22%) Housing Association
6 5 (6.85%) Data Protection Act
6 5 (6.85%) Fat Client
6 5 (6.85%) Thin Client
7 3 (4.11%) CCTV
8 1 (1.37%) Public Cloud
8 1 (1.37%) Robotics
8 1 (1.37%) Video Conferencing
Operating Systems
1 42 (57.53%) Windows
2 19 (26.03%) Windows Server
3 14 (19.18%) Linux
4 13 (17.81%) Unix
5 6 (8.22%) Windows 10
6 4 (5.48%) Mac OS
7 1 (1.37%) Android
7 1 (1.37%) Apple iOS
7 1 (1.37%) Windows 7
Processes & Methodologies
1 27 (36.99%) ITIL
2 14 (19.18%) Mentoring
3 13 (17.81%) Business Intelligence
3 13 (17.81%) Customer Service
3 13 (17.81%) Data Extraction
3 13 (17.81%) Database Tuning
3 13 (17.81%) ITSM
3 13 (17.81%) Network Management
3 13 (17.81%) OO
3 13 (17.81%) OOP
4 11 (15.07%) CRM
4 11 (15.07%) Root Cause Analysis
5 9 (12.33%) Disaster Recovery
6 7 (9.59%) Change Management
7 6 (8.22%) Change Control
7 6 (8.22%) Cybersecurity
7 6 (8.22%) Data Security
7 6 (8.22%) ETL
7 6 (8.22%) Incident Management
7 6 (8.22%) Requirements Analysis
Programming Languages
1 14 (19.18%) PowerShell
1 14 (19.18%) Python
2 13 (17.81%) Java
2 13 (17.81%) JavaScript
2 13 (17.81%) Perl
3 9 (12.33%) SQL
4 6 (8.22%) PL/SQL
4 6 (8.22%) T-SQL
Qualifications
1 16 (21.92%) Degree
2 5 (6.85%) ITIL Certification
3 4 (5.48%) CCNA
3 4 (5.48%) Cisco Certification
3 4 (5.48%) Computer Science Degree
4 2 (2.74%) Azure Certification
4 2 (2.74%) CESG Certified Professional
4 2 (2.74%) Citrix Certification
4 2 (2.74%) MCITP
4 2 (2.74%) Microsoft Certification
4 2 (2.74%) VMware Certified Professional (VCP)
5 1 (1.37%) ITIL Foundation Certificate
5 1 (1.37%) Master's Degree
5 1 (1.37%) MBA
Quality Assurance & Compliance
1 5 (6.85%) GDPR
1 5 (6.85%) ISO/IEC 27001
2 4 (5.48%) SLA
System Software
1 26 (35.62%) Active Directory
2 7 (9.59%) Hyper-V
3 4 (5.48%) NFS
4 2 (2.74%) VMware Infrastructure
4 2 (2.74%) vSphere
4 2 (2.74%) XenApp
4 2 (2.74%) XenDesktop
5 1 (1.37%) Virtual Desktop
5 1 (1.37%) VMware ESXi
Systems Management
1 13 (17.81%) WMI
2 6 (8.22%) Microsoft Intune
3 1 (1.37%) Jamf Pro
3 1 (1.37%) SCCM
Vendors
1 20 (27.40%) Microsoft
2 13 (17.81%) Oracle
2 13 (17.81%) Splunk
3 7 (9.59%) VMware
4 5 (6.85%) Cisco
5 4 (5.48%) Citrix
5 4 (5.48%) ConnectWise
6 2 (2.74%) Google
6 2 (2.74%) NEC
7 1 (1.37%) Apple
7 1 (1.37%) Polycom