Period
to 24 May 2018

The median contractor rate for a Help Desk Analyst was £125 per day in advertised job vacancies in England during the 6 months to 24 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK > England
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 706 660 601
Rank change year-on-year -46 -59 -36
Contract jobs requiring a Help Desk Analyst 137 137 252
As % of all contract IT jobs advertised in England 0.15% 0.16% 0.26%
As % of the Job Titles category 0.16% 0.17% 0.27%
Number of daily rates quoted 59 59 78
England median daily rate £125 £155 £145
Median daily rate % change year-on-year -19.35% +6.90% +7.41%
10th Percentile £102 £100 £100
90th Percentile £171 £200 £194
UK median daily rate £120 £120 £133
% change year-on-year - -9.43% -1.85%
Number of hourly rates quoted 43 49 121
England median hourly rate £14.00 £12.50 £16.50
Median hourly rate % change year-on-year +12.00% -24.24% +26.39%
10th Percentile £10.50 £10.40 £10.50
90th Percentile £17.25 £18.85 £19.50
UK median hourly rate £13.00 £12.50 £16.50
% change year-on-year +4.00% -24.24% +26.39%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,333 79,241 92,536
% of contract IT jobs with a recognized job title 94.82% 94.91% 95.23%
Number of daily rates quoted 57,827 51,721 60,802
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £270 £263 £256
90th Percentile £638 £623 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,739 2,630 2,891
England median hourly rate £18.51 £19.00 £19.50
Median hourly rate % change year-on-year -2.61% -2.54% +11.40%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.00 £48.75 £47.91
UK median hourly rate £18.00 £18.75 £20.00
% change year-on-year -3.99% -6.26% +14.29%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst in England.

Contractor daily rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 24 May 2018.

Contractor daily rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst in England.

Contractor hourly rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 24 May 2018.

Contractor hourly rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +6 42 £120 +4.35% 4
London -60 33 £135 -22.86% 12
North of England -12 19 £135 +3.85% 5
Midlands -18 19 £125 - 6
South West +12 13 £110 - 3
East Midlands +2 10 £125 - 3
East of England -5 10 £130 -20.00% 4
West Midlands -26 9 - - 3
North West -16 7 £143 -1.72% 2
North East +12 6 £135 +50.00%
Yorkshire -13 6 £130 -0.02% 3
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 May 2018, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Analyst in the job title.

1 88 (64.23%) Windows
2 67 (48.91%) Active Directory
3 55 (40.15%) Microsoft Office
4 54 (39.42%) Microsoft
5 40 (29.20%) Windows 7
6 38 (27.74%) ITIL
7 35 (25.55%) Citrix
8 26 (18.98%) Windows 10
9 19 (13.87%) SLA
9 19 (13.87%) Finance
10 16 (11.68%) Windows 8
11 12 (8.76%) ServiceNow
11 12 (8.76%) VPN
12 11 (8.03%) Smartphone
13 10 (7.30%) Incident Management
13 10 (7.30%) Law
13 10 (7.30%) MS Exchange
13 10 (7.30%) HP
13 10 (7.30%) Apple iOS
13 10 (7.30%) SCCM
13 10 (7.30%) Office 365
14 8 (5.84%) Cisco
14 8 (5.84%) Analytical Skills
14 8 (5.84%) ITIL V3
14 8 (5.84%) Android
14 8 (5.84%) Problem-Solving
15 7 (5.11%) Skype
15 7 (5.11%) VMware
16 6 (4.38%) assyst
16 6 (4.38%) Retail

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.30%) MS Exchange
2 6 (4.38%) SharePoint
2 6 (4.38%) Skype for Business
3 5 (3.65%) Exchange Server 2003
3 5 (3.65%) SharePoint 2013
4 4 (2.92%) Blackberry Enterprise Server
4 4 (2.92%) Exchange Server 2010
4 4 (2.92%) IBM Notes
5 2 (1.46%) Exchange Server 2007
6 1 (0.73%) Exchange Server 2013
Applications
1 55 (40.15%) Microsoft Office
2 6 (4.38%) Microsoft Excel
3 2 (1.46%) Microsoft PowerPoint
3 2 (1.46%) Mozilla Thunderbird
4 1 (0.73%) AutoCAD
4 1 (0.73%) MS Visio
Business Applications
1 6 (4.38%) assyst
2 1 (0.73%) Dynamics AX
2 1 (0.73%) Dynamics NAV
2 1 (0.73%) NetSuite
2 1 (0.73%) Oracle EBS
2 1 (0.73%) Oracle EBS R12
2 1 (0.73%) Remedy ITSM
2 1 (0.73%) SAP ERP
2 1 (0.73%) Unit4 Business World
Cloud Services
1 10 (7.30%) Office 365
2 1 (0.73%) FinancialForce
2 1 (0.73%) G Suite
Communications & Networking
1 12 (8.76%) VPN
2 7 (5.11%) Skype
3 3 (2.19%) DNS
3 3 (2.19%) Internet
3 3 (2.19%) Intranet
4 2 (1.46%) Asterisk PBX
4 2 (1.46%) PBX
4 2 (1.46%) TCP/IP
4 2 (1.46%) WAN
5 1 (0.73%) 4G
5 1 (0.73%) DHCP
5 1 (0.73%) Extranet
5 1 (0.73%) Firewall
5 1 (0.73%) IP Telephony
5 1 (0.73%) LAN
5 1 (0.73%) SMS
5 1 (0.73%) VoIP
Database & Business Intelligence
1 1 (0.73%) Data Warehouse
1 1 (0.73%) Oracle Database
1 1 (0.73%) Oracle Database 11g
1 1 (0.73%) SAP HANA
1 1 (0.73%) SQL Server
General
1 19 (13.87%) Finance
2 10 (7.30%) Law
3 6 (4.38%) Retail
4 5 (3.65%) German Language
4 5 (3.65%) Legal
5 4 (2.92%) Banking
6 3 (2.19%) Front Office
6 3 (2.19%) Investment Banking
6 3 (2.19%) Telecoms
7 2 (1.46%) Automotive
8 1 (0.73%) Advertising
8 1 (0.73%) French Language
Miscellaneous
1 11 (8.03%) Smartphone
2 8 (5.84%) Analytical Skills
3 6 (4.38%) Mobile Computing
4 5 (3.65%) Blackberry
5 4 (2.92%) Fat Client
5 4 (2.92%) Thin Client
6 2 (1.46%) EPoS
6 2 (1.46%) NHS
6 2 (1.46%) Self-Motivation
6 2 (1.46%) Video Conferencing
7 1 (0.73%) Driving Licence
7 1 (0.73%) Handset
7 1 (0.73%) Management Information System
Operating Systems
1 88 (64.23%) Windows
2 40 (29.20%) Windows 7
3 26 (18.98%) Windows 10
4 16 (11.68%) Windows 8
5 10 (7.30%) Apple iOS
6 8 (5.84%) Android
7 6 (4.38%) Windows Server
7 6 (4.38%) Windows Server 2008
7 6 (4.38%) Windows Server 2012
7 6 (4.38%) Windows XP
8 3 (2.19%) Mac OS X
9 1 (0.73%) Linux
9 1 (0.73%) Mac OS
9 1 (0.73%) Windows Server 2003
Processes & Methodologies
1 38 (27.74%) ITIL
2 10 (7.30%) Incident Management
3 8 (5.84%) ITIL V3
3 8 (5.84%) Problem-Solving
4 6 (4.38%) Migration
5 5 (3.65%) Document Management
6 4 (2.92%) Continuous Improvement
7 3 (2.19%) ERP
7 3 (2.19%) Patch Management
7 3 (2.19%) Service Management
8 2 (1.46%) Change Management
8 2 (1.46%) E-Commerce
8 2 (1.46%) ITSM
8 2 (1.46%) Problem Management
8 2 (1.46%) Service Delivery
9 1 (0.73%) Data Protection
9 1 (0.73%) Test Automation
9 1 (0.73%) Test Scripting
9 1 (0.73%) Time Management
9 1 (0.73%) User Acceptance Testing
Programming Languages
1 5 (3.65%) PowerShell
2 4 (2.92%) SQL
2 4 (2.92%) VBScript
3 1 (0.73%) C
3 1 (0.73%) VB
Qualifications
1 6 (4.38%) ITIL Certification
2 5 (3.65%) Degree
2 5 (3.65%) Microsoft Certification
3 3 (2.19%) MOS
4 2 (1.46%) DBS Check
4 2 (1.46%) MCP
4 2 (1.46%) NVQ Level 3
5 1 (0.73%) MCDST
5 1 (0.73%) MCSE
5 1 (0.73%) Security Cleared
Quality Assurance & Compliance
1 19 (13.87%) SLA
2 1 (0.73%) GDPR
2 1 (0.73%) PMO
System Software
1 67 (48.91%) Active Directory
2 4 (2.92%) XenDesktop
3 3 (2.19%) VMware Infrastructure
4 2 (1.46%) Samba
5 1 (0.73%) Microsoft App-V
5 1 (0.73%) Virtual Machines
5 1 (0.73%) XenApp
Systems Management
1 10 (7.30%) SCCM
2 2 (1.46%) Cisco CUCM
3 1 (0.73%) Systems Management Server (SMS)
Vendors
1 54 (39.42%) Microsoft
2 35 (25.55%) Citrix
3 12 (8.76%) ServiceNow
4 10 (7.30%) HP
5 8 (5.84%) Cisco
6 7 (5.11%) VMware
7 4 (2.92%) Apple
7 4 (2.92%) iManage
7 4 (2.92%) Lotus
8 3 (2.19%) Dell
8 3 (2.19%) Hummingbird
8 3 (2.19%) Meridio
8 3 (2.19%) OpenText
8 3 (2.19%) Remedy
8 3 (2.19%) SAP
9 2 (1.46%) Sage
9 2 (1.46%) Sun
10 1 (0.73%) BMC
10 1 (0.73%) CA
10 1 (0.73%) JD Edwards