Period
to 17 November 2018

The median contractor rate for a Help Desk Analyst was £130 per day in advertised job vacancies in England during the 6 months to 17 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK > England
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 731 725 621
Rank change year-on-year -6 -104 +8
Contract jobs requiring a Help Desk Analyst 128 129 258
As % of all contract IT jobs advertised in England 0.14% 0.14% 0.26%
As % of the Job Titles category 0.14% 0.14% 0.28%
Number of daily rates quoted 61 59 103
England median daily rate £130 £153 £150
Median daily rate % change year-on-year -14.93% +1.87% +11.11%
10th Percentile £100 £105 £103
90th Percentile £234 £225 £224
UK median daily rate £120 £133 £138
% change year-on-year -9.43% -3.64% +3.58%
Number of hourly rates quoted 38 45 121
England median hourly rate £15.06 £13.11 £15.00
Median hourly rate % change year-on-year +14.90% -12.63% +7.14%
10th Percentile £11.53 £10.12 £10.00
90th Percentile £17.25 £19.80 £17.25
UK median hourly rate £14.57 £13.05 £15.00
% change year-on-year +11.61% -12.98% +7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,336 89,721 93,327
% of contract IT jobs with a recognized job title 94.74% 94.90% 94.83%
Number of daily rates quoted 59,706 59,749 61,434
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £448 £425
% change year-on-year +0.56% +5.29% +6.25%
Number of hourly rates quoted 2,749 2,665 3,016
England median hourly rate £18.44 £18.70 £18.16
Median hourly rate % change year-on-year -1.39% +3.00% +0.97%
10th Percentile £11.17 £10.96 £10.50
90th Percentile £48.75 £48.00 £46.75
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst in England.

Contractor daily rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 17 November 2018.

Contractor daily rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst in England.

Contractor hourly rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 17 November 2018.

Contractor hourly rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 42 £140 -20.00% 5
South East -18 25 £110 -21.43% 7
Midlands -24 21 £144 -5.93% 4
East of England +4 18 £105 -50.59%
North of England -20 17 £123 -33.60% 4
West Midlands -23 13 £150 -6.25% 1
North West -12 11 £100 -45.80% 3
East Midlands +5 8 £110 -12.00% 3
South West -28 4 £160 -28.09% 1
North East - 3 £165 -
Yorkshire - 3 £169 - 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 November 2018, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Analyst in the job title.

1 85 (66.41%) Windows
2 68 (53.13%) Active Directory
3 52 (40.63%) Microsoft Office
4 45 (35.16%) Microsoft
5 37 (28.91%) Windows 7
6 30 (23.44%) ITIL
7 29 (22.66%) Office 365
8 27 (21.09%) Windows 10
9 18 (14.06%) Citrix
10 17 (13.28%) Finance
11 12 (9.38%) Incident Management
12 10 (7.81%) Problem-Solving
12 10 (7.81%) Windows 8
12 10 (7.81%) VMware
12 10 (7.81%) SLA
13 9 (7.03%) MS Exchange
14 8 (6.25%) Telecoms
14 8 (6.25%) Firewall
15 7 (5.47%) Microsoft Excel
15 7 (5.47%) Windows Server 2008
15 7 (5.47%) Windows Server 2012
15 7 (5.47%) Continuous Improvement
15 7 (5.47%) VMware Infrastructure
15 7 (5.47%) ITIL V3
15 7 (5.47%) Windows Server
16 6 (4.69%) Apple iOS
16 6 (4.69%) Security Cleared
16 6 (4.69%) Document Management
16 6 (4.69%) Cisco
16 6 (4.69%) Apple

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.03%) MS Exchange
2 2 (1.56%) Exchange Server 2007
2 2 (1.56%) SharePoint
2 2 (1.56%) WordPress
3 1 (0.78%) Exchange Server 2003
3 1 (0.78%) Skype for Business
Applications
1 52 (40.63%) Microsoft Office
2 7 (5.47%) Microsoft Excel
3 2 (1.56%) Mozilla Thunderbird
4 1 (0.78%) MS Visio
Business Applications
1 1 (0.78%) assyst
1 1 (0.78%) Dynamics NAV
1 1 (0.78%) Oracle EBS
1 1 (0.78%) Oracle EBS R12
1 1 (0.78%) Remedy ITSM
Cloud Services
1 29 (22.66%) Office 365
2 1 (0.78%) G Suite
2 1 (0.78%) Microsoft Azure
2 1 (0.78%) OneDrive
Communications & Networking
1 8 (6.25%) Firewall
2 5 (3.91%) DNS
2 5 (3.91%) Skype
2 5 (3.91%) TCP/IP
2 5 (3.91%) VPN
2 5 (3.91%) Wireless
3 3 (2.34%) PBX
4 2 (1.56%) Asterisk PBX
4 2 (1.56%) DHCP
4 2 (1.56%) Internet
4 2 (1.56%) Remote Desktop
4 2 (1.56%) SMS
4 2 (1.56%) VoIP
5 1 (0.78%) HTTP
5 1 (0.78%) Intranet
5 1 (0.78%) IP Telephony
5 1 (0.78%) LAN
Database & Business Intelligence
1 1 (0.78%) Crystal Reports
1 1 (0.78%) MySQL
1 1 (0.78%) SQL Server
Development Applications
1 1 (0.78%) JIRA
1 1 (0.78%) Visual Studio Team System
General
1 17 (13.28%) Finance
2 8 (6.25%) Telecoms
3 4 (3.13%) French Language
3 4 (3.13%) Law
4 3 (2.34%) Advertising
4 3 (2.34%) Legal
4 3 (2.34%) Retail
5 2 (1.56%) Banking
5 2 (1.56%) Front Office
5 2 (1.56%) Portuguese Language
6 1 (0.78%) Billing
6 1 (0.78%) Italian Language
6 1 (0.78%) Local Government
6 1 (0.78%) Marketing
6 1 (0.78%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.78%) COM
1 1 (0.78%) CSS
1 1 (0.78%) HTML
Miscellaneous
1 5 (3.91%) Blackberry
2 4 (3.13%) Analytical Skills
3 3 (2.34%) iPhone
3 3 (2.34%) Reinsurance
3 3 (2.34%) Self-Motivation
4 2 (1.56%) Driving Licence
4 2 (1.56%) Smartphone
4 2 (1.56%) Video Conferencing
5 1 (0.78%) CMDB
5 1 (0.78%) Computer Science
5 1 (0.78%) Enterprise Software
5 1 (0.78%) EPoS
5 1 (0.78%) Fat Client
5 1 (0.78%) iPad
5 1 (0.78%) Online Banking
5 1 (0.78%) Replication
5 1 (0.78%) Thin Client
Operating Systems
1 85 (66.41%) Windows
2 37 (28.91%) Windows 7
3 27 (21.09%) Windows 10
4 10 (7.81%) Windows 8
5 7 (5.47%) Windows Server
5 7 (5.47%) Windows Server 2008
5 7 (5.47%) Windows Server 2012
6 6 (4.69%) Apple iOS
7 5 (3.91%) Mac OS X
8 3 (2.34%) Android
9 1 (0.78%) Mac OS
9 1 (0.78%) Unix
9 1 (0.78%) Windows Server 2003
9 1 (0.78%) Windows XP
Processes & Methodologies
1 30 (23.44%) ITIL
2 12 (9.38%) Incident Management
3 10 (7.81%) Problem-Solving
4 7 (5.47%) Continuous Improvement
4 7 (5.47%) ITIL V3
5 6 (4.69%) Document Management
6 5 (3.91%) Server Patching
7 3 (2.34%) Break/Fix
7 3 (2.34%) ITSM
7 3 (2.34%) Migration
7 3 (2.34%) Risk Management
7 3 (2.34%) Service Delivery
7 3 (2.34%) Service Management
8 2 (1.56%) Asset Management
8 2 (1.56%) Change Management
8 2 (1.56%) Infrastructure Management
9 1 (0.78%) Collaborative Working
9 1 (0.78%) Patch Management
9 1 (0.78%) SDLC
9 1 (0.78%) Ticket Management
Programming Languages
1 3 (2.34%) SQL
2 2 (1.56%) PowerShell
3 1 (0.78%) C
3 1 (0.78%) JavaScript
Qualifications
1 6 (4.69%) Security Cleared
2 5 (3.91%) DV Cleared
3 4 (3.13%) Degree
4 2 (1.56%) ITIL Certification
5 1 (0.78%) A+ Certification
5 1 (0.78%) SC Cleared
Quality Assurance & Compliance
1 10 (7.81%) SLA
System Software
1 68 (53.13%) Active Directory
2 7 (5.47%) VMware Infrastructure
3 2 (1.56%) Samba
4 1 (0.78%) Microsoft App-V
4 1 (0.78%) Terminal Services
4 1 (0.78%) XenApp
Systems Management
1 5 (3.91%) SCCM
2 2 (1.56%) Backup Exec
2 2 (1.56%) Cisco CUCM
3 1 (0.78%) Clonezilla
3 1 (0.78%) Systems Management Server (SMS)
Vendors
1 45 (35.16%) Microsoft
2 18 (14.06%) Citrix
3 10 (7.81%) VMware
4 6 (4.69%) Apple
4 6 (4.69%) Cisco
5 3 (2.34%) Avaya
5 3 (2.34%) HP
6 2 (1.56%) Bloomberg
6 2 (1.56%) Dell
6 2 (1.56%) Google
6 2 (1.56%) Hummingbird
6 2 (1.56%) iManage
6 2 (1.56%) Meridio
6 2 (1.56%) OpenText
6 2 (1.56%) Oracle
6 2 (1.56%) Remedy
6 2 (1.56%) Reuters
6 2 (1.56%) ServiceNow
7 1 (0.78%) Tableau
7 1 (0.78%) Veeam