Period
to 21 November 2017

The median contractor rate for a Help Desk Analyst was £149 per day in advertised job vacancies in England during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 725 620 606
Rank change year-on-year -105 -14 -124
Contract jobs requiring a Help Desk Analyst 130 256 263
As % of all contract IT jobs advertised in England 0.14% 0.26% 0.25%
As % of the Job Titles category 0.14% 0.28% 0.27%
Number of daily rates quoted 60 103 73
England median daily rate £149 £150 £135
Median daily rate % change year-on-year -0.73% +11.11% -
10th Percentile £105 £103 £100
90th Percentile £225 £224 £198
UK median daily rate £135 £140 £130
% change year-on-year -3.57% +7.49% +0.19%
Number of hourly rates quoted 46 121 151
England median hourly rate £13.05 £15.00 £14.00
Median hourly rate % change year-on-year -12.98% +7.14% -0.14%
10th Percentile £10.15 £10.00 £8.50
90th Percentile £19.75 £17.25 £19.50
UK median hourly rate £13.00 £15.00 £14.00
% change year-on-year -13.33% +7.14% -0.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89873 92200 98570
% of contract IT jobs with a recognized job title 94.75% 94.76% 94.99%
Number of daily rates quoted 59900 60696 63752
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2662 2972 3818
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.69 £18.03 £18.00
% change year-on-year +3.66% +0.17% +9.09%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst in England.

Contractor daily rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst in England.

Contractor hourly rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -10 33 £140 -20.00% 4
London -62 32 £168 +15.52% 7
Midlands +13 28 £156 +18.04% 4
East of England -54 15 £213 -9.57%
North of England +45 14 £185 +67.73% 3
North West +25 14 £185 +64.00% 2
West Midlands +13 14 £160 +20.75% 2
East Midlands +2 14 £125 - 2
South West -16 8 £223 +48.33% 3
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 November 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Analyst in the job title.

1 82 (63.08%) Windows
2 62 (47.69%) Active Directory
3 60 (46.15%) Microsoft
4 59 (45.38%) Microsoft Office
5 49 (37.69%) ITIL
6 43 (33.08%) Windows 7
7 17 (13.08%) SLA
8 16 (12.31%) Citrix
9 14 (10.77%) Incident Management
9 14 (10.77%) Windows 10
10 13 (10.00%) Windows 8
11 12 (9.23%) Internet
11 12 (9.23%) VPN
11 12 (9.23%) MS Exchange
12 11 (8.46%) Microsoft Excel
12 11 (8.46%) SQL
12 11 (8.46%) Finance
13 9 (6.92%) VMware
13 9 (6.92%) Windows Server
13 9 (6.92%) Security Cleared
14 8 (6.15%) Degree
14 8 (6.15%) ServiceNow
14 8 (6.15%) Retail
14 8 (6.15%) Service Management
14 8 (6.15%) Windows XP
14 8 (6.15%) Remedy
15 7 (5.38%) Microsoft Certification
15 7 (5.38%) ITIL Certification
15 7 (5.38%) Cisco
15 7 (5.38%) Automotive

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.23%) MS Exchange
2 6 (4.62%) SharePoint
3 3 (2.31%) Exchange Server 2010
3 3 (2.31%) SharePoint 2013
4 2 (1.54%) Blackberry Enterprise Server
4 2 (1.54%) Exchange Server 2003
4 2 (1.54%) Exchange Server 2007
4 2 (1.54%) IBM Notes
5 1 (0.77%) Exchange Server 2013
5 1 (0.77%) Skype for Business
Applications
1 59 (45.38%) Microsoft Office
2 11 (8.46%) Microsoft Excel
3 6 (4.62%) Microsoft PowerPoint
Business Applications
1 1 (0.77%) assyst
1 1 (0.77%) Unit4 Business World
Cloud Services
1 6 (4.62%) Office 365
2 3 (2.31%) Microsoft Azure
3 2 (1.54%) Dropbox
4 1 (0.77%) Azure Active Directory
4 1 (0.77%) Google Drive
Communications & Networking
1 12 (9.23%) Internet
1 12 (9.23%) VPN
2 6 (4.62%) TCP/IP
3 4 (3.08%) Firewall
4 3 (2.31%) DNS
4 3 (2.31%) Intranet
4 3 (2.31%) LAN
4 3 (2.31%) Remote Desktop
4 3 (2.31%) WAN
5 2 (1.54%) Wi-Fi
6 1 (0.77%) DHCP
6 1 (0.77%) Ethernet
6 1 (0.77%) Extranet
6 1 (0.77%) FTP
6 1 (0.77%) IPsec
6 1 (0.77%) SAN
6 1 (0.77%) SMS
6 1 (0.77%) SMTP
6 1 (0.77%) VoIP
6 1 (0.77%) Wireless
Database & Business Intelligence
1 2 (1.54%) SQL Server
2 1 (0.77%) MS Access
Development Applications
1 1 (0.77%) JIRA
1 1 (0.77%) Visual Studio
General
1 11 (8.46%) Finance
2 8 (6.15%) Retail
3 7 (5.38%) Automotive
4 5 (3.85%) Law
5 4 (3.08%) Banking
5 4 (3.08%) Legal
5 4 (3.08%) Telecoms
6 2 (1.54%) International Banking
6 2 (1.54%) Publishing
7 1 (0.77%) Advertising
7 1 (0.77%) Back Office
7 1 (0.77%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.77%) CSS
1 1 (0.77%) HTML
Miscellaneous
1 7 (5.38%) Analytical Skills
2 6 (4.62%) Blackberry
3 4 (3.08%) Smartphone
4 3 (2.31%) Computer Science
5 2 (1.54%) Fat Client
5 2 (1.54%) Mobile Computing
5 2 (1.54%) NHS
5 2 (1.54%) Thin Client
6 1 (0.77%) Client/Server
6 1 (0.77%) Handset
6 1 (0.77%) iPad
6 1 (0.77%) iPhone
6 1 (0.77%) Mainframe
6 1 (0.77%) Management Information System
6 1 (0.77%) PDA
Operating Systems
1 82 (63.08%) Windows
2 43 (33.08%) Windows 7
3 14 (10.77%) Windows 10
4 13 (10.00%) Windows 8
5 9 (6.92%) Windows Server
6 8 (6.15%) Windows XP
7 5 (3.85%) Apple iOS
7 5 (3.85%) Windows Server 2008
8 2 (1.54%) Linux
8 2 (1.54%) Mac OS X
8 2 (1.54%) Unix
8 2 (1.54%) Windows Server 2012
9 1 (0.77%) Android
9 1 (0.77%) CatOS
9 1 (0.77%) CentOS
9 1 (0.77%) Mac OS
9 1 (0.77%) Ubuntu
9 1 (0.77%) Windows NT
9 1 (0.77%) Windows Server 2003
Processes & Methodologies
1 49 (37.69%) ITIL
2 14 (10.77%) Incident Management
3 8 (6.15%) Service Management
4 7 (5.38%) Time Management
5 6 (4.62%) ITIL V3
6 4 (3.08%) Change Management
6 4 (3.08%) Ticket Management
7 3 (2.31%) Migration
7 3 (2.31%) Problem Management
8 2 (1.54%) Continuous Improvement
8 2 (1.54%) ITIL V2
8 2 (1.54%) Password Management
8 2 (1.54%) Server Patching
9 1 (0.77%) Asset Management
9 1 (0.77%) Business Continuity
9 1 (0.77%) Data Analysis
9 1 (0.77%) Disaster Recovery
9 1 (0.77%) ITSM
9 1 (0.77%) PDM
9 1 (0.77%) Service Delivery
Programming Languages
1 11 (8.46%) SQL
2 2 (1.54%) C
2 2 (1.54%) PowerShell
2 2 (1.54%) VBScript
3 1 (0.77%) JavaScript
3 1 (0.77%) Tcl
3 1 (0.77%) VB
Qualifications
1 9 (6.92%) Security Cleared
2 8 (6.15%) Degree
3 7 (5.38%) ITIL Certification
3 7 (5.38%) Microsoft Certification
4 6 (4.62%) DV Cleared
5 4 (3.08%) SC Cleared
6 3 (2.31%) Computer Science Degree
7 2 (1.54%) MCSE
8 1 (0.77%) A+ Certification
8 1 (0.77%) CCENT
8 1 (0.77%) Cisco Certification
8 1 (0.77%) CompTIA Security+
8 1 (0.77%) CTC Cleared
8 1 (0.77%) ITIL Foundation Certificate
8 1 (0.77%) MCITP
8 1 (0.77%) MOS
8 1 (0.77%) Network+ Certification
8 1 (0.77%) Security+ Certification
Quality Assurance & Compliance
1 17 (13.08%) SLA
System Software
1 62 (47.69%) Active Directory
2 7 (5.38%) VMware Infrastructure
3 2 (1.54%) Hyper-V
3 2 (1.54%) Terminal Services
3 2 (1.54%) XenDesktop
4 1 (0.77%) VMware ESXi
4 1 (0.77%) XenApp
Systems Management
1 3 (2.31%) SCCM
2 2 (1.54%) SCOM
3 1 (0.77%) Systems Management Server (SMS)
Vendors
1 60 (46.15%) Microsoft
2 16 (12.31%) Citrix
3 9 (6.92%) VMware
4 8 (6.15%) Remedy
4 8 (6.15%) ServiceNow
5 7 (5.38%) Cisco
6 4 (3.08%) HP
7 3 (2.31%) Altiris
7 3 (2.31%) Apple
7 3 (2.31%) AppSense
7 3 (2.31%) Google
7 3 (2.31%) Sage
7 3 (2.31%) SAP
8 2 (1.54%) Lotus
9 1 (0.77%) Bloomberg
9 1 (0.77%) Dell
9 1 (0.77%) iManage
9 1 (0.77%) LANDesk
9 1 (0.77%) NetApp
9 1 (0.77%) Xerox