Period
to 14 August 2018

The median contractor rate for a Help Desk Analyst was £120 per day in advertised job vacancies in England during the 6 months to 14 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK > England
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 704 722 617
Rank change year-on-year +18 -105 +18
Contract jobs requiring a Help Desk Analyst 160 109 283
As % of all contract IT jobs advertised in England 0.17% 0.12% 0.28%
As % of the Job Titles category 0.18% 0.13% 0.29%
Number of daily rates quoted 74 47 87
England median daily rate £120 £130 £145
Median daily rate % change year-on-year -7.69% -10.34% +3.57%
10th Percentile £101 £100 £100
90th Percentile £173 £201 £210
UK median daily rate £120 £120 £140
% change year-on-year -0.42% -14.29% -
Number of hourly rates quoted 47 46 144
England median hourly rate £14.00 £12.50 £16.50
Median hourly rate % change year-on-year +12.00% -24.24% +17.86%
10th Percentile £11.00 £10.25 £10.00
90th Percentile £17.25 £19.38 £19.50
UK median hourly rate £14.00 £12.50 £16.50
% change year-on-year +12.00% -24.24% +18.15%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,633 83,675 96,000
% of contract IT jobs with a recognized job title 94.84% 94.98% 95.08%
Number of daily rates quoted 58,700 54,726 63,304
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £435 £425
% change year-on-year +3.45% +2.35% +6.25%
Number of hourly rates quoted 2,834 2,565 2,814
England median hourly rate £18.51 £18.50 £19.00
Median hourly rate % change year-on-year +0.07% -2.63% +6.35%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.00
UK median hourly rate £18.00 £18.70 £19.00
% change year-on-year -3.74% -1.58% +6.35%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst in England.

Contractor daily rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 14 August 2018.

Contractor daily rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst in England.

Contractor hourly rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 14 August 2018.

Contractor hourly rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 43 £110 -15.19% 8
London -13 37 £120 -25.00% 10
Midlands -5 26 £108 -14.00% 1
North of England -13 24 £135 - 6
East of England +8 18 £130 -38.82% 5
West Midlands -18 16 - - 1
South West +5 11 £135 -61.43%
East Midlands +6 10 £108 -14.00%
North West -23 9 £110 -21.43% 1
Yorkshire -11 8 £120 - 5
North East +1 7 £140 +55.56%
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 14 August 2018, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Analyst in the job title.

1 107 (66.88%) Windows
2 91 (56.88%) Active Directory
3 62 (38.75%) Microsoft Office
4 55 (34.38%) Microsoft
5 46 (28.75%) Windows 7
6 39 (24.38%) ITIL
7 30 (18.75%) Windows 10
7 30 (18.75%) Citrix
8 22 (13.75%) Office 365
9 18 (11.25%) Finance
9 18 (11.25%) SLA
10 17 (10.63%) Windows 8
11 13 (8.13%) ServiceNow
11 13 (8.13%) Incident Management
12 12 (7.50%) ITIL V3
12 12 (7.50%) Windows Server
13 11 (6.88%) Problem-Solving
13 11 (6.88%) VMware
13 11 (6.88%) Law
13 11 (6.88%) MS Exchange
14 10 (6.25%) Windows Server 2008
14 10 (6.25%) Skype
14 10 (6.25%) Windows Server 2012
15 9 (5.63%) Continuous Improvement
15 9 (5.63%) Telecoms
16 8 (5.00%) HP
16 8 (5.00%) Analytical Skills
17 7 (4.38%) SCCM
17 7 (4.38%) Cisco
18 6 (3.75%) assyst

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (6.88%) MS Exchange
2 6 (3.75%) Skype for Business
3 4 (2.50%) Exchange Server 2007
3 4 (2.50%) SharePoint
4 2 (1.25%) Exchange Server 2003
5 1 (0.63%) Blackberry Enterprise Server
5 1 (0.63%) Exchange Server 2010
5 1 (0.63%) IBM Notes
5 1 (0.63%) SharePoint 2013
5 1 (0.63%) WordPress
Applications
1 62 (38.75%) Microsoft Office
2 6 (3.75%) Microsoft Excel
3 3 (1.88%) Mozilla Thunderbird
4 2 (1.25%) MS Visio
5 1 (0.63%) AutoCAD
5 1 (0.63%) Microsoft PowerPoint
Business Applications
1 6 (3.75%) assyst
2 1 (0.63%) Dynamics AX
2 1 (0.63%) Dynamics NAV
2 1 (0.63%) NetSuite
2 1 (0.63%) Oracle EBS
2 1 (0.63%) Oracle EBS R12
2 1 (0.63%) Remedy ITSM
2 1 (0.63%) SAP ERP
2 1 (0.63%) Unit4 Business World
Cloud Services
1 22 (13.75%) Office 365
2 1 (0.63%) FinancialForce
2 1 (0.63%) G Suite
Communications & Networking
1 10 (6.25%) Skype
2 5 (3.13%) DNS
2 5 (3.13%) Firewall
2 5 (3.13%) VPN
2 5 (3.13%) Wireless
3 4 (2.50%) Internet
3 4 (2.50%) PBX
3 4 (2.50%) TCP/IP
4 3 (1.88%) Asterisk PBX
4 3 (1.88%) SMS
5 2 (1.25%) DHCP
5 2 (1.25%) Intranet
5 2 (1.25%) LAN
6 1 (0.63%) Extranet
6 1 (0.63%) IP Telephony
6 1 (0.63%) VoIP
6 1 (0.63%) WAN
Database & Business Intelligence
1 1 (0.63%) Data Warehouse
1 1 (0.63%) MySQL
1 1 (0.63%) Oracle Database
1 1 (0.63%) Oracle Database 11g
1 1 (0.63%) SAP HANA
1 1 (0.63%) SQL Server
Development Applications
1 1 (0.63%) JIRA
1 1 (0.63%) Visual Studio Team System
General
1 18 (11.25%) Finance
2 11 (6.88%) Law
3 9 (5.63%) Telecoms
4 5 (3.13%) Banking
4 5 (3.13%) Legal
4 5 (3.13%) Retail
5 4 (2.50%) French Language
5 4 (2.50%) Front Office
6 2 (1.25%) Advertising
6 2 (1.25%) Automotive
6 2 (1.25%) Investment Banking
6 2 (1.25%) Portuguese Language
7 1 (0.63%) Billing
7 1 (0.63%) Italian Language
7 1 (0.63%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.63%) COM
1 1 (0.63%) CSS
1 1 (0.63%) HTML
Miscellaneous
1 8 (5.00%) Analytical Skills
2 6 (3.75%) Blackberry
3 3 (1.88%) iPhone
3 3 (1.88%) Smartphone
3 3 (1.88%) Video Conferencing
4 2 (1.25%) Self-Motivation
5 1 (0.63%) Driving Licence
5 1 (0.63%) Enterprise Software
5 1 (0.63%) Fat Client
5 1 (0.63%) iPad
5 1 (0.63%) Management Information System
5 1 (0.63%) NHS
5 1 (0.63%) Online Banking
5 1 (0.63%) Replication
5 1 (0.63%) Thin Client
Operating Systems
1 107 (66.88%) Windows
2 46 (28.75%) Windows 7
3 30 (18.75%) Windows 10
4 17 (10.63%) Windows 8
5 12 (7.50%) Windows Server
6 10 (6.25%) Windows Server 2008
6 10 (6.25%) Windows Server 2012
7 6 (3.75%) Apple iOS
8 5 (3.13%) Android
8 5 (3.13%) Mac OS X
9 3 (1.88%) Windows XP
10 2 (1.25%) Windows Server 2003
11 1 (0.63%) Linux
11 1 (0.63%) Mac OS
11 1 (0.63%) Unix
Processes & Methodologies
1 39 (24.38%) ITIL
2 13 (8.13%) Incident Management
3 12 (7.50%) ITIL V3
4 11 (6.88%) Problem-Solving
5 9 (5.63%) Continuous Improvement
6 6 (3.75%) Document Management
7 3 (1.88%) E-Commerce
7 3 (1.88%) ERP
7 3 (1.88%) Patch Management
7 3 (1.88%) Service Management
8 2 (1.25%) Collaborative Working
8 2 (1.25%) Data Protection
8 2 (1.25%) Migration
8 2 (1.25%) Root Cause Analysis
8 2 (1.25%) Service Delivery
9 1 (0.63%) Change Control
9 1 (0.63%) Change Management
9 1 (0.63%) Functional Testing
9 1 (0.63%) Stakeholder Engagement
9 1 (0.63%) Test Automation
Programming Languages
1 5 (3.13%) SQL
2 2 (1.25%) PowerShell
3 1 (0.63%) JavaScript
3 1 (0.63%) VBScript
Qualifications
1 5 (3.13%) Degree
1 5 (3.13%) ITIL Certification
2 2 (1.25%) DBS Check
2 2 (1.25%) MCP
2 2 (1.25%) Microsoft Certification
2 2 (1.25%) MOS
2 2 (1.25%) NVQ Level 3
3 1 (0.63%) MCDST
3 1 (0.63%) MCSE
3 1 (0.63%) Security Cleared
Quality Assurance & Compliance
1 18 (11.25%) SLA
2 1 (0.63%) GDPR
2 1 (0.63%) PMO
System Software
1 91 (56.88%) Active Directory
2 6 (3.75%) VMware Infrastructure
3 3 (1.88%) Samba
4 2 (1.25%) XenApp
5 1 (0.63%) Microsoft App-V
5 1 (0.63%) Virtual Machines
5 1 (0.63%) XenDesktop
Systems Management
1 7 (4.38%) SCCM
2 3 (1.88%) Cisco CUCM
3 2 (1.25%) Backup Exec
4 1 (0.63%) Clonezilla
4 1 (0.63%) Systems Management Server (SMS)
Vendors
1 55 (34.38%) Microsoft
2 30 (18.75%) Citrix
3 13 (8.13%) ServiceNow
4 11 (6.88%) VMware
5 8 (5.00%) HP
6 7 (4.38%) Cisco
7 6 (3.75%) Apple
7 6 (3.75%) iManage
8 5 (3.13%) Hummingbird
8 5 (3.13%) Meridio
8 5 (3.13%) OpenText
9 3 (1.88%) SAP
10 2 (1.25%) Avaya
10 2 (1.25%) Bloomberg
10 2 (1.25%) Dell
10 2 (1.25%) Remedy
10 2 (1.25%) Reuters
10 2 (1.25%) Salesforce.com
11 1 (0.63%) McAfee
11 1 (0.63%) Symantec