Period
to 19 February 2018

The median contractor rate for a Help Desk Analyst was £140 per day in advertised job vacancies in England during the 6 months to 19 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK > England
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 695 621 602
Rank change year-on-year -74 -19 -83
Contract jobs requiring a Help Desk Analyst 133 197 242
As % of all contract IT jobs advertised in England 0.14% 0.22% 0.24%
As % of the Job Titles category 0.15% 0.24% 0.26%
Number of daily rates quoted 59 91 71
England median daily rate £140 £163 £130
Median daily rate % change year-on-year -13.85% +25.00% -7.14%
10th Percentile £105 £105 £94
90th Percentile £220 £211 £194
UK median daily rate £130 £150 £125
% change year-on-year -13.33% +20.00% -10.71%
Number of hourly rates quoted 48 70 132
England median hourly rate £13.50 £15.00 £13.28
Median hourly rate % change year-on-year -10.00% +12.97% -1.65%
10th Percentile £10.32 £10.00 £8.50
90th Percentile £19.50 £18.00 £17.95
UK median hourly rate £13.50 £15.00 £13.03
% change year-on-year -10.00% +15.14% -2.60%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,570 82,997 94,323
% of contract IT jobs with a recognized job title 94.71% 94.73% 95.14%
Number of daily rates quoted 58,756 54,500 61,256
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £256 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,594 2,910 3,485
England median hourly rate £18.70 £18.50 £18.50
Median hourly rate % change year-on-year +1.08% - +12.12%
10th Percentile £11.00 £10.60 £10.50
90th Percentile £48.00 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

Help Desk Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst in England.

Contractor daily rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 19 February 2018.

Contractor daily rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst in England.

Contractor hourly rate trend for Help Desk Analyst in England

Help Desk Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Help Desk Analyst in England over the 6 months to 19 February 2018.

Contractor hourly rate histogram for Help Desk Analyst in England

Help Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the England region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -79 40 £175 - 11
South East +2 39 £120 -20.00% 6
Midlands -7 23 £160 +18.52% 10
South West +9 13 £95 -36.67% 5
East of England -32 13 £213 +14.86% 5
East Midlands +3 12 £125 - 6
West Midlands -1 11 £160 +18.52% 4
North of England +27 5 £138 +5.77% 9
North West +9 3 £160 +45.23% 4
North East +45 2 £138 - 1
Help Desk Analyst
UK

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 February 2018, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Help Desk Analyst in the job title.

1 87 (65.41%) Windows
2 66 (49.62%) Microsoft
3 61 (45.86%) Active Directory
3 61 (45.86%) Microsoft Office
4 47 (35.34%) Windows 7
5 43 (32.33%) ITIL
6 25 (18.80%) Citrix
7 22 (16.54%) Finance
8 19 (14.29%) SLA
8 19 (14.29%) VPN
8 19 (14.29%) Windows 10
9 14 (10.53%) Smartphone
9 14 (10.53%) Incident Management
9 14 (10.53%) MS Exchange
10 13 (9.77%) Windows 8
11 10 (7.52%) Mobile Computing
11 10 (7.52%) Microsoft Excel
12 9 (6.77%) Analytical Skills
12 9 (6.77%) Apple iOS
13 8 (6.02%) Windows Server
13 8 (6.02%) Cisco
13 8 (6.02%) Blackberry
13 8 (6.02%) Microsoft Certification
13 8 (6.02%) VMware
14 7 (5.26%) ITIL Certification
14 7 (5.26%) Office 365
15 6 (4.51%) Windows Server 2008
15 6 (4.51%) VMware Infrastructure
15 6 (4.51%) Degree
15 6 (4.51%) SCCM

Help Desk Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.53%) MS Exchange
2 5 (3.76%) SharePoint
2 5 (3.76%) SharePoint 2013
3 4 (3.01%) Exchange Server 2003
3 4 (3.01%) Exchange Server 2010
4 3 (2.26%) Blackberry Enterprise Server
4 3 (2.26%) IBM Notes
5 2 (1.50%) Exchange Server 2013
5 2 (1.50%) Skype for Business
6 1 (0.75%) Exchange Server 2007
Applications
1 61 (45.86%) Microsoft Office
2 10 (7.52%) Microsoft Excel
3 4 (3.01%) Microsoft PowerPoint
Business Applications
1 1 (0.75%) assyst
Cloud Services
1 7 (5.26%) Office 365
2 3 (2.26%) Microsoft Azure
3 2 (1.50%) Dropbox
4 1 (0.75%) Azure Active Directory
4 1 (0.75%) Google Drive
Communications & Networking
1 19 (14.29%) VPN
2 4 (3.01%) Firewall
2 4 (3.01%) Internet
3 3 (2.26%) Intranet
3 3 (2.26%) TCP/IP
4 2 (1.50%) 4G
4 2 (1.50%) Skype
4 2 (1.50%) WAN
4 2 (1.50%) Wi-Fi
5 1 (0.75%) Cisco IOS
5 1 (0.75%) FTP
5 1 (0.75%) HTTP
5 1 (0.75%) IPsec
5 1 (0.75%) LAN
5 1 (0.75%) NAS
5 1 (0.75%) Reverse Proxy
5 1 (0.75%) SAN
5 1 (0.75%) SMS
5 1 (0.75%) SMTP
5 1 (0.75%) VoIP
Database & Business Intelligence
1 2 (1.50%) SQL Server
Development Applications
1 1 (0.75%) JIRA
1 1 (0.75%) Visual Studio
General
1 22 (16.54%) Finance
2 5 (3.76%) German Language
3 4 (3.01%) Banking
3 4 (3.01%) Law
3 4 (3.01%) Legal
3 4 (3.01%) Telecoms
4 3 (2.26%) Retail
5 2 (1.50%) International Banking
5 2 (1.50%) Publishing
6 1 (0.75%) Advertising
6 1 (0.75%) Back Office
6 1 (0.75%) French Language
6 1 (0.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.75%) CSS
1 1 (0.75%) HTML
Miscellaneous
1 14 (10.53%) Smartphone
2 10 (7.52%) Mobile Computing
3 9 (6.77%) Analytical Skills
4 8 (6.02%) Blackberry
5 3 (2.26%) Fat Client
5 3 (2.26%) Thin Client
6 2 (1.50%) Computer Science
6 2 (1.50%) EPoS
6 2 (1.50%) Handset
6 2 (1.50%) NHS
7 1 (0.75%) iPad
7 1 (0.75%) iPhone
7 1 (0.75%) Management Information System
7 1 (0.75%) PDA
Operating Systems
1 87 (65.41%) Windows
2 47 (35.34%) Windows 7
3 19 (14.29%) Windows 10
4 13 (9.77%) Windows 8
5 9 (6.77%) Apple iOS
6 8 (6.02%) Windows Server
7 6 (4.51%) Windows Server 2008
8 5 (3.76%) Windows XP
9 4 (3.01%) Android
10 3 (2.26%) Mac OS X
10 3 (2.26%) Windows Server 2012
11 1 (0.75%) CatOS
11 1 (0.75%) Mac OS
11 1 (0.75%) Unix
Processes & Methodologies
1 43 (32.33%) ITIL
2 14 (10.53%) Incident Management
3 5 (3.76%) Migration
3 5 (3.76%) Time Management
4 4 (3.01%) Change Management
4 4 (3.01%) ITIL V3
4 4 (3.01%) Service Management
5 3 (2.26%) Ticket Management
6 2 (1.50%) Document Management
6 2 (1.50%) PDM
7 1 (0.75%) Asset Management
7 1 (0.75%) B2B
7 1 (0.75%) Business Analysis
7 1 (0.75%) Business Continuity
7 1 (0.75%) Configuration Management
7 1 (0.75%) Disaster Recovery
7 1 (0.75%) ITSM
7 1 (0.75%) Load Balancing
7 1 (0.75%) Mathematics
7 1 (0.75%) Project Management
Programming Languages
1 5 (3.76%) SQL
2 3 (2.26%) C
2 3 (2.26%) PowerShell
2 3 (2.26%) VBScript
3 1 (0.75%) JavaScript
3 1 (0.75%) Tcl
3 1 (0.75%) VB
Qualifications
1 8 (6.02%) Microsoft Certification
2 7 (5.26%) ITIL Certification
3 6 (4.51%) Degree
4 5 (3.76%) Security Cleared
5 4 (3.01%) SC Cleared
6 2 (1.50%) Computer Science Degree
6 2 (1.50%) DV Cleared
6 2 (1.50%) MCSE
7 1 (0.75%) A+ Certification
7 1 (0.75%) CCENT
7 1 (0.75%) Cisco Certification
7 1 (0.75%) CompTIA Security+
7 1 (0.75%) CTC Cleared
7 1 (0.75%) ITIL Foundation Certificate
7 1 (0.75%) MCITP
7 1 (0.75%) MOS
7 1 (0.75%) Network+ Certification
Quality Assurance & Compliance
1 19 (14.29%) SLA
System Software
1 61 (45.86%) Active Directory
2 6 (4.51%) VMware Infrastructure
3 3 (2.26%) XenDesktop
4 2 (1.50%) Hyper-V
4 2 (1.50%) Terminal Services
5 1 (0.75%) VMware ESXi
5 1 (0.75%) XenApp
Systems Management
1 6 (4.51%) SCCM
2 1 (0.75%) Systems Management Server (SMS)
Vendors
1 66 (49.62%) Microsoft
2 25 (18.80%) Citrix
3 8 (6.02%) Cisco
3 8 (6.02%) VMware
4 5 (3.76%) HP
5 4 (3.01%) Apple
6 3 (2.26%) Altiris
6 3 (2.26%) Ivanti
6 3 (2.26%) Lotus
6 3 (2.26%) Remedy
7 2 (1.50%) Dell
7 2 (1.50%) Sage
7 2 (1.50%) Sun
8 1 (0.75%) Bloomberg
8 1 (0.75%) Google
8 1 (0.75%) iManage
8 1 (0.75%) NetApp
8 1 (0.75%) ServiceNow
8 1 (0.75%) Xerox