The median contractor rate for a Help Desk Analyst was £120 per day in advertised job vacancies during the 3 months to 27 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 492 514 493
Rank change year-on-year +22 -21  
Contract jobs requiring a Help Desk Analyst 91 126 138
As % of all contract IT jobs advertised in the UK 0.20% 0.24% 0.26%
As % of the Job Titles category 0.21% 0.25% 0.27%
Number of daily rates quoted 41 37 59
Median daily rate £120 £130 £135
Median daily rate % change year-on-year -7.69% -3.70%  
90% offered a daily rate of more than £90 £88 £100
10% offered a daily rate of more than £190 £205 £180
UK excluding London median daily rate £105 £118 £135
% change year-on-year -10.63% -12.96%  
Number of hourly rates quoted 34 65 53
Median hourly rate £12.50 £16.00 £13.50
Median hourly rate % change year-on-year -21.87% +18.51%  
90% offered a hourly rate of more than £10.77 £12.00 £11.30
10% offered a hourly rate of more than £17.28 £19.00 £16.50
UK excluding London median hourly rate £12.50 £16.50 £13.50
% change year-on-year -24.24% +22.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42574 50675 51233
As % of all contract IT job vacancies advertised in the UK 94.79% 95.19% 94.83%
Number of daily rates quoted 27643 32785 30936
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1490 1588 2053
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £47.93 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

Help Desk Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Analyst in the job title.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst.

Contractor daily rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Analyst over the 3 months to 27 March 2017.

Contractor daily rate histogram for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst.

Contractor hourly rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 73 £128 -7.27% 25
London +30 22 £175 +29.62% 13
East of England -24 11 £155 -8.82% 2
West Midlands +17 10 £125 +43.88% 2
South East -10 9 £105 -30.00% 2
Coventry +9 7 £125 - 2
Yorkshire +18 6 £130 +18.18% 2
South West +8 6 - - 1
Hertfordshire +3 5 - - 2
Berkshire +32 4 £105 -
Scotland +22 4 £115 +2.22% 1
North West +20 4 £100 -9.09% 2
West Yorkshire +20 4 £130 +8.33% 2
Leeds +16 4 £130 +8.33% 1
City of London +4 4 £185 +54.16% 4
East Midlands -2 4 £100 - 1
Essex -27 4 £155 -
St Albans - 4 - -
Swindon - 4 - -
Wiltshire - 4 - -
Edinburgh +21 3 £115 -2.12%
Nottinghamshire +8 3 - - 1
Manchester +6 3 £100 -4.76% 1
Southend-on-Sea - 3 £155 -
Dudley - 3 - -
Kent +10 2 £92 -64.61%
Nottingham +10 2 - - 1
North Yorkshire +5 2 - -
Skipton - 2 - -
Bromley - 2 - -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 March 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 126 (63.32%) Windows
2 108 (54.27%) Active Directory
3 95 (47.74%) MS Office
4 89 (44.72%) Microsoft
5 62 (31.16%) Windows 7
6 44 (22.11%) ITIL
7 42 (21.11%) MS Excel
8 30 (15.08%) Incident Management
9 25 (12.56%) Citrix
10 24 (12.06%) Law
11 23 (11.56%) Windows 10
12 22 (11.06%) MS Exchange
13 20 (10.05%) Legal
14 18 (9.05%) Microsoft Certification
15 17 (8.54%) DHCP
15 17 (8.54%) DNS
15 17 (8.54%) SLA
16 16 (8.04%) TCP/IP
16 16 (8.04%) Service Management
16 16 (8.04%) Finance
16 16 (8.04%) MCDST
17 15 (7.54%) PDA
18 14 (7.04%) Blackberry
18 14 (7.04%) Windows 8
19 13 (6.53%) Analytical Skills
19 13 (6.53%) Data Centre
20 10 (5.03%) MOS
21 9 (4.52%) Billing
22 8 (4.02%) Windows XP
23 7 (3.52%) VPN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (11.06%) MS Exchange
2 6 (3.02%) IBM Notes
3 4 (2.01%) SharePoint
3 4 (2.01%) Skype for Business
4 2 (1.01%) SharePoint 2013
5 1 (0.50%) CMS
5 1 (0.50%) Exchange Server 2007
Applications
1 95 (47.74%) MS Office
2 42 (21.11%) MS Excel
3 5 (2.51%) MS PowerPoint
4 1 (0.50%) Adobe Illustrator
4 1 (0.50%) Mozilla Thunderbird
4 1 (0.50%) Photoshop
Business Applications
1 2 (1.01%) SAP Oil and Gas
2 1 (0.50%) Dynamics CRM
2 1 (0.50%) Dynamics NAV
Cloud Services
1 6 (3.02%) Office 365
2 2 (1.01%) G Suite
3 1 (0.50%) Adobe Creative Cloud
3 1 (0.50%) Google Drive
Communications & Networking
1 17 (8.54%) DHCP
1 17 (8.54%) DNS
2 16 (8.04%) TCP/IP
3 7 (3.52%) VPN
4 4 (2.01%) Internet
5 3 (1.51%) LAN
5 3 (1.51%) Skype
5 3 (1.51%) Telepresence
5 3 (1.51%) WAN
5 3 (1.51%) Wi-Fi
6 2 (1.01%) Firewall
6 2 (1.01%) LDAP
7 1 (0.50%) Remote Desktop
Database & Business Intelligence
1 2 (1.01%) SQL Server
2 1 (0.50%) BusinessObjects
2 1 (0.50%) BusinessObjects Business Intelligence
Development Applications
1 2 (1.01%) JIRA
General
1 24 (12.06%) Law
2 20 (10.05%) Legal
3 16 (8.04%) Finance
4 9 (4.52%) Billing
5 6 (3.02%) Telecoms
6 5 (2.51%) Advertising
7 3 (1.51%) Electronics
7 3 (1.51%) Marketing
7 3 (1.51%) Publishing
8 2 (1.01%) Automotive
8 2 (1.01%) French Language
8 2 (1.01%) Manufacturing
8 2 (1.01%) Pharmaceutical
8 2 (1.01%) Retail
9 1 (0.50%) Banking
9 1 (0.50%) Dutch Language
9 1 (0.50%) Financial Institution
9 1 (0.50%) Finnish Language
9 1 (0.50%) Military
9 1 (0.50%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.50%) Series 60
1 1 (0.50%) X-Windows
Miscellaneous
1 15 (7.54%) PDA
2 14 (7.04%) Blackberry
3 13 (6.53%) Analytical Skills
3 13 (6.53%) Data Centre
4 7 (3.52%) CMDB
4 7 (3.52%) iPhone
5 5 (2.51%) EPoS
6 4 (2.01%) Driving Licence
6 4 (2.01%) iPad
6 4 (2.01%) Video Conferencing
7 3 (1.51%) Computer Science
7 3 (1.51%) Wiki
8 2 (1.01%) Management Information System
8 2 (1.01%) Smartphone
9 1 (0.50%) Fat Client
9 1 (0.50%) NHS
9 1 (0.50%) Thin Client
9 1 (0.50%) VLE
Operating Systems
1 126 (63.32%) Windows
2 62 (31.16%) Windows 7
3 23 (11.56%) Windows 10
4 14 (7.04%) Windows 8
5 8 (4.02%) Windows XP
6 3 (1.51%) Mac OS X
6 3 (1.51%) Windows Server
7 2 (1.01%) Apple iOS
7 2 (1.01%) Windows Server 2003
7 2 (1.01%) Windows Server 2008
8 1 (0.50%) Android
8 1 (0.50%) Linux
8 1 (0.50%) Mac OS
8 1 (0.50%) Windows 2000
8 1 (0.50%) Windows Vista
Processes & Methodologies
1 44 (22.11%) ITIL
2 30 (15.08%) Incident Management
3 16 (8.04%) Service Management
4 4 (2.01%) Asset Management
4 4 (2.01%) CRM
4 4 (2.01%) ITSM
4 4 (2.01%) Problem Management
5 3 (1.51%) Change Management
5 3 (1.51%) Data Centre Operations
5 3 (1.51%) Issue Tracking
5 3 (1.51%) Service Delivery
5 3 (1.51%) Stakeholder Management
6 2 (1.01%) Business Intelligence
6 2 (1.01%) Digital Marketing
6 2 (1.01%) ERP
6 2 (1.01%) IT Strategy
6 2 (1.01%) Network Management
6 2 (1.01%) Process Management
6 2 (1.01%) Programme Management
6 2 (1.01%) Time Management
Programming Languages
1 5 (2.51%) SQL
Qualifications
1 18 (9.05%) Microsoft Certification
2 16 (8.04%) MCDST
3 10 (5.03%) MOS
4 6 (3.02%) Degree
5 5 (2.51%) Security Cleared
6 4 (2.01%) SC Cleared
7 3 (1.51%) MCP
8 2 (1.01%) CCNA
8 2 (1.01%) Cisco Certification
8 2 (1.01%) ITIL Certification
9 1 (0.50%) A+ Certification
9 1 (0.50%) ITIL Foundation Certificate
9 1 (0.50%) MCITP
9 1 (0.50%) MCSE
Quality Assurance & Compliance
1 17 (8.54%) SLA
2 1 (0.50%) Disclosure Scotland
System Software
1 108 (54.27%) Active Directory
2 1 (0.50%) Microsoft Virtual Server
2 1 (0.50%) Virtual Servers
2 1 (0.50%) XenApp
2 1 (0.50%) XenDesktop
Systems Management
1 2 (1.01%) SCCM
Vendors
1 89 (44.72%) Microsoft
2 25 (12.56%) Citrix
3 7 (3.52%) Apple
4 6 (3.02%) Lotus
4 6 (3.02%) Remedy
4 6 (3.02%) ServiceNow
5 5 (2.51%) Sun
6 4 (2.01%) Cisco
6 4 (2.01%) Google
7 3 (1.51%) IBM
8 2 (1.01%) LANDesk
8 2 (1.01%) SAP
8 2 (1.01%) VMware
9 1 (0.50%) Adobe
9 1 (0.50%) Belkin
9 1 (0.50%) Compaq
9 1 (0.50%) HP
9 1 (0.50%) Huawei
9 1 (0.50%) Mitel
9 1 (0.50%) NETGEAR
London
TDA Group
Rate: £34000 - £37000 per annum + fixed term contract or day rate
Posted: 3 hours ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 3 days ago
City of London
TDA Group
Rate: £200 - £250 per day
Posted: 3 days ago
Leeds, West Yorkshire
People Source Consulting
Rate: £120 - £140 per day
Posted: 6 days ago