Period
to 21 November 2017

The median contractor rate for a Help Desk Analyst was £135 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Help Desk Analyst
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 705 612 610
Rank change year-on-year -93 -2 -111
Contract jobs requiring a Help Desk Analyst 172 279 285
As % of all contract IT jobs advertised in the UK 0.17% 0.27% 0.25%
As % of the Job Titles category 0.18% 0.28% 0.26%
Number of daily rates quoted 89 117 82
UK median daily rate £135 £140 £130
Median daily rate % change year-on-year -3.57% +7.49% +0.19%
10th Percentile £90 £95 £81
90th Percentile £220 £219 £198
UK excluding London median daily rate £140 £150 £125
% change year-on-year -6.67% +20.00% +4.17%
Number of hourly rates quoted 47 127 157
UK median hourly rate £13.00 £15.00 £14.00
Median hourly rate % change year-on-year -13.33% +7.14% -0.14%
10th Percentile £10.18 £10.00 £8.50
90th Percentile £19.70 £17.25 £19.50
UK excluding London median hourly rate £13.00 £15.00 £14.50
% change year-on-year -13.33% +3.45% +6.42%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Help Desk Analyst
Job Vacancy Trend

Job postings that featured Help Desk Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Help Desk Analyst.

Contractor daily rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Help Desk Analyst over the 6 months to 21 November 2017.

Contractor daily rate histogram for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Help Desk Analyst.

Contractor hourly rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Help Desk Analyst over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Help Desk Analyst in the UK

Help Desk Analyst
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -105 130 £149 -0.73% 21
UK excluding London -49 121 £140 -6.67% 14
South East -10 33 £140 -20.00% 4
London -62 32 £168 +15.52% 7
Midlands +13 28 £156 +18.04% 4
Scotland +10 22 £105 -12.50%
East of England -54 15 £213 -9.57%
North of England +45 14 £185 +67.73% 3
North West +25 14 £185 +64.00% 2
West Midlands +13 14 £160 +20.75% 2
East Midlands +2 14 £125 - 2
South West -16 8 £223 +48.33% 3
Wales +9 1 - -

Help Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, Help Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Help Desk Analyst in the job title.

1 93 (54.07%) Windows
2 83 (48.26%) Microsoft
3 80 (46.51%) Active Directory
4 64 (37.21%) Microsoft Office
5 54 (31.40%) ITIL
6 47 (27.33%) Windows 7
7 30 (17.44%) SLA
8 26 (15.12%) Incident Management
9 24 (13.95%) MS Exchange
10 21 (12.21%) PDA
11 19 (11.05%) Office 365
11 19 (11.05%) Analytical Skills
11 19 (11.05%) Microsoft Certification
12 18 (10.47%) TCP/IP
12 18 (10.47%) Finance
12 18 (10.47%) Windows 10
13 17 (9.88%) Degree
14 16 (9.30%) DNS
14 16 (9.30%) Citrix
15 14 (8.14%) DHCP
16 13 (7.56%) SQL
16 13 (7.56%) Windows 8
17 12 (6.98%) MCDST
17 12 (6.98%) VPN
17 12 (6.98%) Internet
18 11 (6.40%) Microsoft Excel
19 10 (5.81%) Service Management
19 10 (5.81%) Skype for Business
19 10 (5.81%) Windows Server
20 9 (5.23%) ServiceNow

Help Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (13.95%) MS Exchange
2 10 (5.81%) Skype for Business
3 8 (4.65%) SharePoint
4 4 (2.33%) IBM Notes
5 3 (1.74%) Exchange Server 2010
5 3 (1.74%) SharePoint 2013
6 2 (1.16%) Blackberry Enterprise Server
6 2 (1.16%) Exchange Server 2003
6 2 (1.16%) Exchange Server 2007
7 1 (0.58%) Exchange Server 2013
Applications
1 64 (37.21%) Microsoft Office
2 11 (6.40%) Microsoft Excel
3 6 (3.49%) Microsoft PowerPoint
Business Applications
1 1 (0.58%) assyst
1 1 (0.58%) Unit4 Business World
Cloud Services
1 19 (11.05%) Office 365
2 3 (1.74%) Microsoft Azure
3 2 (1.16%) Dropbox
4 1 (0.58%) Azure Active Directory
4 1 (0.58%) Google Drive
Communications & Networking
1 18 (10.47%) TCP/IP
2 16 (9.30%) DNS
3 14 (8.14%) DHCP
4 12 (6.98%) Internet
4 12 (6.98%) VPN
5 4 (2.33%) Firewall
6 3 (1.74%) Intranet
6 3 (1.74%) LAN
6 3 (1.74%) Remote Desktop
6 3 (1.74%) WAN
7 2 (1.16%) Broadband
7 2 (1.16%) Skype
7 2 (1.16%) Wi-Fi
8 1 (0.58%) Extranet
8 1 (0.58%) IPsec
8 1 (0.58%) SAN
8 1 (0.58%) SMS
8 1 (0.58%) SMTP
8 1 (0.58%) VoIP
8 1 (0.58%) Wireless
Database & Business Intelligence
1 4 (2.33%) SQL Server
2 1 (0.58%) MS Access
2 1 (0.58%) Oracle Database
Development Applications
1 2 (1.16%) JIRA
1 2 (1.16%) SQL Server Management Studio (SSMS)
2 1 (0.58%) Visual Studio
General
1 18 (10.47%) Finance
2 9 (5.23%) Retail
3 7 (4.07%) Automotive
3 7 (4.07%) Banking
4 6 (3.49%) Telecoms
5 5 (2.91%) Law
6 4 (2.33%) French Language
6 4 (2.33%) German Language
6 4 (2.33%) Legal
7 2 (1.16%) International Banking
7 2 (1.16%) Italian Language
7 2 (1.16%) Publishing
8 1 (0.58%) Advertising
8 1 (0.58%) Back Office
8 1 (0.58%) Investment Banking
8 1 (0.58%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.16%) .NET
2 1 (0.58%) CSS
2 1 (0.58%) HTML
Miscellaneous
1 21 (12.21%) PDA
2 19 (11.05%) Analytical Skills
3 6 (3.49%) Blackberry
4 4 (2.33%) Computer Science
4 4 (2.33%) Smartphone
5 2 (1.16%) Fat Client
5 2 (1.16%) Mobile Computing
5 2 (1.16%) NHS
5 2 (1.16%) Thin Client
6 1 (0.58%) Client/Server
6 1 (0.58%) Handset
6 1 (0.58%) iPad
6 1 (0.58%) iPhone
6 1 (0.58%) Mainframe
6 1 (0.58%) Management Information System
Operating Systems
1 93 (54.07%) Windows
2 47 (27.33%) Windows 7
3 18 (10.47%) Windows 10
4 13 (7.56%) Windows 8
5 10 (5.81%) Windows Server
6 8 (4.65%) Windows XP
7 5 (2.91%) Apple iOS
7 5 (2.91%) Windows Server 2008
8 2 (1.16%) Linux
8 2 (1.16%) Mac OS X
8 2 (1.16%) Unix
8 2 (1.16%) Windows Server 2012
9 1 (0.58%) Android
9 1 (0.58%) CatOS
9 1 (0.58%) CentOS
9 1 (0.58%) Mac OS
9 1 (0.58%) Ubuntu
9 1 (0.58%) Windows NT
9 1 (0.58%) Windows Server 2003
Processes & Methodologies
1 54 (31.40%) ITIL
2 26 (15.12%) Incident Management
3 10 (5.81%) Service Management
4 7 (4.07%) Time Management
5 6 (3.49%) ITIL V3
6 4 (2.33%) Change Management
6 4 (2.33%) Ticket Management
7 3 (1.74%) Migration
7 3 (1.74%) Problem Management
8 2 (1.16%) Continuous Improvement
8 2 (1.16%) ITIL V2
8 2 (1.16%) Password Management
8 2 (1.16%) Server Patching
9 1 (0.58%) Asset Management
9 1 (0.58%) Business Continuity
9 1 (0.58%) Configuration Management
9 1 (0.58%) Disaster Recovery
9 1 (0.58%) ITSM
9 1 (0.58%) PDM
9 1 (0.58%) Service Delivery
Programming Languages
1 13 (7.56%) SQL
2 2 (1.16%) C
2 2 (1.16%) PowerShell
2 2 (1.16%) T-SQL
2 2 (1.16%) VBScript
3 1 (0.58%) JavaScript
3 1 (0.58%) Tcl
3 1 (0.58%) VB
Qualifications
1 19 (11.05%) Microsoft Certification
2 17 (9.88%) Degree
3 12 (6.98%) MCDST
4 9 (5.23%) Security Cleared
5 7 (4.07%) ITIL Certification
6 6 (3.49%) DV Cleared
7 4 (2.33%) SC Cleared
8 3 (1.74%) Computer Science Degree
9 2 (1.16%) MCSE
10 1 (0.58%) A+ Certification
10 1 (0.58%) CCENT
10 1 (0.58%) Cisco Certification
10 1 (0.58%) CompTIA Security+
10 1 (0.58%) CTC Cleared
10 1 (0.58%) HND
10 1 (0.58%) ITIL Foundation Certificate
10 1 (0.58%) MCITP
10 1 (0.58%) MOS
10 1 (0.58%) Network+ Certification
10 1 (0.58%) Security+ Certification
Quality Assurance & Compliance
1 30 (17.44%) SLA
System Software
1 80 (46.51%) Active Directory
2 7 (4.07%) VMware Infrastructure
3 3 (1.74%) Hyper-V
4 2 (1.16%) Terminal Services
4 2 (1.16%) XenDesktop
5 1 (0.58%) VMware ESXi
5 1 (0.58%) XenApp
Systems Management
1 3 (1.74%) SCCM
2 2 (1.16%) SCOM
3 1 (0.58%) Systems Management Server (SMS)
Vendors
1 83 (48.26%) Microsoft
2 16 (9.30%) Citrix
3 9 (5.23%) ServiceNow
3 9 (5.23%) VMware
4 8 (4.65%) Remedy
5 7 (4.07%) Cisco
6 4 (2.33%) HP
6 4 (2.33%) Lotus
7 3 (1.74%) Altiris
7 3 (1.74%) Apple
7 3 (1.74%) AppSense
7 3 (1.74%) Google
7 3 (1.74%) Sage
7 3 (1.74%) SAP
8 1 (0.58%) Bloomberg
8 1 (0.58%) Dell
8 1 (0.58%) iManage
8 1 (0.58%) LANDesk
8 1 (0.58%) NetApp
8 1 (0.58%) Oracle