Ticket Management Contracts in England

Ticket Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 490 563 701
Rank change year-on-year +73 +138 -92
Contract jobs citing Ticket Management 58 93 89
As % of all contract jobs advertised in England 0.16% 0.19% 0.13%
As % of the Processes & Methodologies category 0.18% 0.21% 0.14%
Number of daily rates quoted 44 69 49
10th Percentile £163 £143 £143
25th Percentile £185 £168 £213
Median daily rate (50th Percentile) £215 £225 £400
Median % change year-on-year -4.44% -43.75% -20.00%
75th Percentile £296 £278 £438
90th Percentile £446 £458 £604
UK median daily rate £215 £225 £400
% change year-on-year -4.44% -43.75% -17.95%
Number of hourly rates quoted 9 9 7
10th Percentile £12.80 £17.48 £13.22
25th Percentile £13.00 £17.72 £15.65
Median hourly rate £13.18 £20.64 £16.50
Median % change year-on-year -36.14% +25.09% -
75th Percentile £14.50 £23.75 £19.38
90th Percentile £14.70 £25.74 £19.63
UK median hourly rate £13.18 £20.64 £16.50
% change year-on-year -36.14% +25.09% -

All Process and Methodology Skills
England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 32,103 45,050 64,614
As % of all contract IT jobs advertised in England 86.60% 90.20% 90.79%
Number of daily rates quoted 21,075 31,613 45,917
10th Percentile £300 £325 £331
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.61%
75th Percentile £650 £675 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,251 1,592 1,754
10th Percentile £12.92 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £36.50 £37.15 £24.35
Median % change year-on-year -1.75% +52.57% +3.62%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £64.42
UK median hourly rate £35.96 £36.00 £25.00
% change year-on-year -0.11% +44.00% +2.04%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Ticket Management in England.

Daily rate trend for Ticket Management in England

Ticket Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Ticket Management in England over the 6 months to 6 May 2024.

Daily rate histogram for Ticket Management in England

Ticket Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Ticket Management in England.

Hourly rate trend for Ticket Management in England

Ticket Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +97 24 £215 -4.44% 9
Midlands +42 15 £210 +12.00% 3
West Midlands +29 12 £313 - 1
South East +15 8 £300 +9.09% 7
East of England -5 6 £183 -2.01% 4
East Midlands +21 3 £210 +12.00% 2
South West +23 2 £174 +33.65% 5
Yorkshire +16 2 £200 -20.00%
North of England +15 2 £200 -20.00% 4
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.90%) SharePoint
2 3 (5.17%) Adobe Experience Manager
2 3 (5.17%) Confluence
2 3 (5.17%) Microsoft Exchange
Applications
1 14 (24.14%) Microsoft Office
2 4 (6.90%) Microsoft Excel
3 2 (3.45%) Microsoft PowerPoint
3 2 (3.45%) MS Visio
Business Applications
1 3 (5.17%) SAP Hybris
Cloud Services
1 20 (34.48%) Microsoft 365
2 4 (6.90%) Slack
3 3 (5.17%) SAP Commerce Cloud
3 3 (5.17%) WhatsApp
4 2 (3.45%) Adobe Analytics
4 2 (3.45%) Cloud Computing
5 1 (1.72%) GitHub
5 1 (1.72%) Google Workspace
5 1 (1.72%) OneDrive
Communications & Networking
1 4 (6.90%) Ethernet
1 4 (6.90%) SAN
1 4 (6.90%) TCP/IP
2 3 (5.17%) VPN
3 2 (3.45%) Remote Desktop
4 1 (1.72%) Cisco ASA
4 1 (1.72%) Firewall
4 1 (1.72%) LAN
4 1 (1.72%) WAN
4 1 (1.72%) WebEx
4 1 (1.72%) Wireless
Development Applications
1 11 (18.97%) JIRA
General
1 28 (48.28%) Social Skills
2 10 (17.24%) Legal
3 4 (6.90%) Analytical Skills
4 3 (5.17%) Retail
5 2 (3.45%) Influencing Skills
5 2 (3.45%) Manufacturing
5 2 (3.45%) Marketing
5 2 (3.45%) Public Sector
6 1 (1.72%) Arabic Language
6 1 (1.72%) Banking
6 1 (1.72%) Documentation Skills
6 1 (1.72%) Finance
6 1 (1.72%) French Language
6 1 (1.72%) German Language
6 1 (1.72%) Law
6 1 (1.72%) Organisational Skills
6 1 (1.72%) Spanish Language
Job Titles
1 15 (25.86%) Support Engineer
2 14 (24.14%) Analyst
3 10 (17.24%) Service Analyst
3 10 (17.24%) Service Desk Analyst
4 9 (15.52%) Legal Analyst
5 5 (8.62%) 2nd Line Engineer
5 5 (8.62%) 2nd Line Support
5 5 (8.62%) 2nd Line Support Engineer
6 4 (6.90%) Active Directory Engineer
6 4 (6.90%) Active Directory Support
6 4 (6.90%) Active Directory Support Engineer
6 4 (6.90%) Business Analyst
6 4 (6.90%) IT Engineer
6 4 (6.90%) IT Support
6 4 (6.90%) IT Support Engineer
6 4 (6.90%) Product Manager
6 4 (6.90%) Windows Engineer
6 4 (6.90%) Windows Support Engineer
7 3 (5.17%) Desktop Engineer
7 3 (5.17%) Desktop Support
Libraries, Frameworks & Software Standards
1 3 (5.17%) HTML
1 3 (5.17%) JSON
1 3 (5.17%) XML
Miscellaneous
1 5 (8.62%) Management Information System
2 2 (3.45%) Data Centre
2 2 (3.45%) Distributed Systems
2 2 (3.45%) Enterprise Storage
2 2 (3.45%) Product Ownership
2 2 (3.45%) Video Conferencing
3 1 (1.72%) Self-Motivation
3 1 (1.72%) Social Media
Operating Systems
1 27 (46.55%) Windows
2 16 (27.59%) Windows 10
3 6 (10.34%) Apple iOS
4 5 (8.62%) Android
5 4 (6.90%) Windows Server
5 4 (6.90%) Windows Server 2012
6 3 (5.17%) Mac OS
7 2 (3.45%) Linux
7 2 (3.45%) Mac OS X
7 2 (3.45%) Unix
Processes & Methodologies
1 19 (32.76%) Customer Service
2 9 (15.52%) ITSM
2 9 (15.52%) Multi-Factor Authentication
3 8 (13.79%) Incident Management
3 8 (13.79%) Roadmaps
3 8 (13.79%) Service Management
4 7 (12.07%) Agile
4 7 (12.07%) Customer Experience
5 6 (10.34%) Continuous Improvement
5 6 (10.34%) ITIL
5 6 (10.34%) Problem-Solving
5 6 (10.34%) Service Delivery
5 6 (10.34%) Service Design
5 6 (10.34%) Stakeholder Management
5 6 (10.34%) User Experience
6 5 (8.62%) Case Management
6 5 (8.62%) Change Management
7 4 (6.90%) Asset Management
7 4 (6.90%) E-Commerce
7 4 (6.90%) Product Management
Programming Languages
1 3 (5.17%) JavaScript
Qualifications
1 7 (12.07%) Security Cleared
2 5 (8.62%) Degree
3 3 (5.17%) A+ Certification
3 3 (5.17%) SC Cleared
4 2 (3.45%) MCP
4 2 (3.45%) Microsoft Certification
4 2 (3.45%) Server+ Certification
5 1 (1.72%) BPSS Clearance
5 1 (1.72%) CCNA
5 1 (1.72%) CCNP
5 1 (1.72%) Cisco Certification
5 1 (1.72%) DV Cleared
Quality Assurance & Compliance
1 14 (24.14%) SLA
2 2 (3.45%) PMO
System Software
1 17 (29.31%) Active Directory
2 2 (3.45%) VMware Infrastructure
2 2 (3.45%) vSphere
Systems Management
1 4 (6.90%) Autotask
2 1 (1.72%) Microsoft Intune
Vendors
1 16 (27.59%) Microsoft
2 5 (8.62%) Cisco
3 4 (6.90%) Remedy
3 4 (6.90%) VMware
4 3 (5.17%) Adobe
4 3 (5.17%) Google
4 3 (5.17%) Okta
4 3 (5.17%) SAP
5 2 (3.45%) Apple
5 2 (3.45%) Atlassian
5 2 (3.45%) NetApp
6 1 (1.72%) Avaya
6 1 (1.72%) Citrix
6 1 (1.72%) Dell
6 1 (1.72%) HP
6 1 (1.72%) Ivanti
6 1 (1.72%) ServiceNow
6 1 (1.72%) Sun