Ticket Management Contracts in England

Ticket Management
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Ticket Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Ticket Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 413 485 553
Rank change year-on-year +72 +68 +139
Contract jobs citing Ticket Management 72 57 100
As % of all contract jobs advertised in England 0.30% 0.15% 0.20%
As % of the Processes & Methodologies category 0.32% 0.18% 0.22%
Number of daily rates quoted 22 43 73
10th Percentile £153 £165 £143
25th Percentile £196 £190 £168
Median daily rate (50th Percentile) £225 £215 £238
Median % change year-on-year +4.65% -9.47% -40.63%
75th Percentile £313 £298 £278
90th Percentile £429 £448 £450
UK median daily rate £225 £215 £225
% change year-on-year +4.65% -4.44% -43.75%
Number of hourly rates quoted 34 9 9
10th Percentile £14.70 £12.80 £17.48
25th Percentile - £13.00 £17.72
Median hourly rate £18.51 £13.18 £20.64
Median % change year-on-year +40.44% -36.14% +25.09%
75th Percentile £18.87 £14.50 £23.75
90th Percentile £21.01 £14.70 £25.74
UK median hourly rate £18.51 £13.18 £20.64
% change year-on-year +40.44% -36.14% +25.09%

All Process and Methodology Skills
England

Ticket Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 22,202 32,193 45,529
As % of all contract IT jobs advertised in England 91.16% 86.56% 90.24%
Number of daily rates quoted 14,534 21,105 31,969
10th Percentile £310 £300 £325
25th Percentile £413 £413 £445
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +2.33%
75th Percentile £638 £650 £675
90th Percentile £750 £750 £765
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 921 2,246 1,592
10th Percentile £14.42 £12.92 £10.87
25th Percentile £18.20 £16.01 £16.25
Median hourly rate £29.07 £36.00 £37.50
Median % change year-on-year -19.25% -4.00% +53.06%
75th Percentile £63.75 £60.00 £65.00
90th Percentile £75.00 £72.50 £75.00
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Ticket Management in England.

Daily rate trend for Ticket Management in England

Ticket Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Ticket Management in England over the 6 months to 1 May 2025.

Daily rate histogram for Ticket Management in England

Ticket Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Ticket Management in England.

Hourly rate trend for Ticket Management in England

Ticket Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Ticket Management in England over the 6 months to 1 May 2025.

Hourly rate histogram for Ticket Management in England

Ticket Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +72 28 £225 +29.50% 12
London +29 15 £233 +8.14% 18
South East +51 13 £300 - 16
Midlands +17 10 £513 +144.05% 10
West Midlands +9 7 - - 5
North of England +23 6 £205 +2.50% 10
East Midlands +10 3 £513 +144.05% 5
North East - 3 £205 - 4
Yorkshire +8 2 - - 3
North West - 1 - - 3
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.56%) Microsoft Exchange
2 3 (4.17%) SharePoint
Applications
1 7 (9.72%) Microsoft Office
Business Applications
1 1 (1.39%) Dynamics CRM
Cloud Services
1 20 (27.78%) Microsoft 365
2 8 (11.11%) Azure
3 4 (5.56%) Entra ID
4 2 (2.78%) Power Platform
5 1 (1.39%) AWS
5 1 (1.39%) WhatsApp
Communications & Networking
1 3 (4.17%) LAN
1 3 (4.17%) Skype
1 3 (4.17%) VPN
2 2 (2.78%) DHCP
2 2 (2.78%) DNS
2 2 (2.78%) Wi-Fi
3 1 (1.39%) Firewall
3 1 (1.39%) FTP
3 1 (1.39%) Internet
3 1 (1.39%) MPLS
3 1 (1.39%) NAS
3 1 (1.39%) NetScaler
3 1 (1.39%) Network Security
3 1 (1.39%) SAN
3 1 (1.39%) SMTP
3 1 (1.39%) TCP/IP
3 1 (1.39%) Telnet
3 1 (1.39%) Unified Communications
3 1 (1.39%) WAN
3 1 (1.39%) Wireless
Development Applications
1 2 (2.78%) JIRA
General
1 23 (31.94%) Social Skills
2 11 (15.28%) Analytical Skills
3 6 (8.33%) Public Sector
4 4 (5.56%) Law
4 4 (5.56%) Legal
5 1 (1.39%) Local Government
5 1 (1.39%) Marketing
5 1 (1.39%) Telecoms
Job Titles
1 16 (22.22%) IT Engineer
2 15 (20.83%) Analyst
3 13 (18.06%) Support Engineer
4 9 (12.50%) Service Analyst
4 9 (12.50%) Service Desk Analyst
5 6 (8.33%) Field Engineer
5 6 (8.33%) IT Support
6 5 (6.94%) 2nd Line Support
6 5 (6.94%) IT Support Engineer
7 4 (5.56%) Field Service Engineer
8 3 (4.17%) Break Fix Engineer
8 3 (4.17%) Field Service Technician
8 3 (4.17%) IT Analyst
8 3 (4.17%) Support Analyst
9 2 (2.78%) 1st Line Engineer
9 2 (2.78%) 2nd Line Support Engineer
9 2 (2.78%) Field Hardware Engineer
9 2 (2.78%) Hardware Engineer
9 2 (2.78%) Infrastructure Support
9 2 (2.78%) Repair Engineer
Miscellaneous
1 12 (16.67%) Driving Licence
2 2 (2.78%) Management Information System
2 2 (2.78%) Onboarding
3 1 (1.39%) Data Protection Act
3 1 (1.39%) Security Operations Centre
3 1 (1.39%) Security Posture
3 1 (1.39%) Self-Motivation
3 1 (1.39%) Social Media
3 1 (1.39%) Video Conferencing
Operating Systems
1 17 (23.61%) Windows
2 10 (13.89%) Windows 10
3 4 (5.56%) Apple iOS
4 3 (4.17%) Mac OS
4 3 (4.17%) Windows Server
5 2 (2.78%) Mac OS X
6 1 (1.39%) Android
Processes & Methodologies
1 29 (40.28%) Asset Management
2 19 (26.39%) Customer Service
3 13 (18.06%) ITIL
4 12 (16.67%) Problem-Solving
5 10 (13.89%) ITSM
6 7 (9.72%) Break/Fix
7 5 (6.94%) Multi-Factor Authentication
7 5 (6.94%) Workflow
8 4 (5.56%) Service Delivery
8 4 (5.56%) Time Management
9 3 (4.17%) Cybersecurity
9 3 (4.17%) Incident Management
9 3 (4.17%) User Experience
10 2 (2.78%) Data Protection
10 2 (2.78%) Infrastructure Engineering
10 2 (2.78%) Knowledge Transfer
10 2 (2.78%) Migration
10 2 (2.78%) Risk Management
10 2 (2.78%) Root Cause Analysis
10 2 (2.78%) Threat Detection
Programming Languages
1 1 (1.39%) SQL
Qualifications
1 39 (54.17%) SC Cleared
1 39 (54.17%) Security Cleared
2 3 (4.17%) A+ Certification
3 2 (2.78%) ACSP
3 2 (2.78%) Degree
3 2 (2.78%) Dell Certification
4 1 (1.39%) MCP
4 1 (1.39%) Microsoft Certification
Quality Assurance & Compliance
1 10 (13.89%) SLA
2 2 (2.78%) QA
3 1 (1.39%) PCI DSS
System Software
1 20 (27.78%) Active Directory
2 1 (1.39%) Hyper-V
2 1 (1.39%) NFS
2 1 (1.39%) VMware Infrastructure
2 1 (1.39%) vSphere
2 1 (1.39%) XenApp
Systems Management
1 4 (5.56%) Microsoft Intune
2 3 (4.17%) SCCM
3 2 (2.78%) Single Sign-On
Vendors
1 18 (25.00%) Dell
1 18 (25.00%) HP
2 15 (20.83%) Microsoft
3 6 (8.33%) ServiceNow
4 4 (5.56%) iManage
5 2 (2.78%) Apple
5 2 (2.78%) OneLogin
6 1 (1.39%) Cisco
6 1 (1.39%) Citrix
6 1 (1.39%) Civica
6 1 (1.39%) Computacenter
6 1 (1.39%) F5
6 1 (1.39%) VMware