Period
to 13 November 2019

The median contractor rate for an IT Support was £160 per day in advertised job vacancies during the 6 months to 13 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 269 301 362
Rank change year-on-year +32 +61 -12
Contract jobs requiring an IT Support 808 912 693
As % of all contract IT jobs advertised in the UK 0.96% 0.88% 0.68%
As % of the Job Titles category 1.02% 0.93% 0.71%
Number of daily rates quoted 457 486 400
UK median daily rate £160 £158 £150
Median daily rate % change year-on-year +1.59% +5.00% -6.25%
10th Percentile £108 £105 £106
90th Percentile £300 £325 £323
UK excluding London median daily rate £154 £150 £150
% change year-on-year +2.50% - -3.23%
Number of hourly rates quoted 166 223 148
UK median hourly rate £14.29 £15.00 £14.58
Median hourly rate % change year-on-year -4.77% +2.88% +8.00%
10th Percentile £10.16 £10.25 £10.44
90th Percentile £25.25 £22.93 £26.65
UK excluding London median hourly rate £14.00 £15.00 £13.00
% change year-on-year -6.67% +15.38% -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 79,493 98,317 96,991
% of contract IT jobs with a recognized job title 94.12% 94.78% 94.93%
Number of daily rates quoted 52,079 64,856 63,880
UK median daily rate £463 £450 £445
Median daily rate % change year-on-year +2.78% +1.12% +4.71%
10th Percentile £256 £269 £263
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £423 £400
% change year-on-year +0.53% +5.69% +2.56%
Number of hourly rates quoted 2,948 3,087 2,894
UK median hourly rate £19.71 £18.00 £18.70
Median hourly rate % change year-on-year +9.50% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.96
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £18.00
% change year-on-year +2.86% -2.78% +2.86%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 13 November 2019.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 13 November 2019.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 702 £168 +4.69% 1,045
UK excluding London +39 547 £154 +2.50% 935
London +14 241 £175 +2.94% 182
South East -18 140 £170 +13.33% 246
North of England +50 127 £175 +12.90% 240
South West +60 89 £136 -14.84% 102
Scotland +43 69 £123 -7.12% 31
North West +2 58 £195 +11.43% 123
Midlands +20 57 £173 +23.21% 137
Yorkshire +41 49 £148 -4.84% 88
East of England +10 46 £150 - 139
West Midlands +33 38 £178 +32.71% 84
North East +27 20 £140 +3.70% 29
East Midlands +4 19 £138 -6.78% 53
Wales +9 10 - - 35
Northern Ireland +8 9 - - 6

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 13 November 2019, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 540 (66.83%) Windows
2 307 (38.00%) Active Directory
3 292 (36.14%) Windows 10
4 273 (33.79%) Microsoft
5 239 (29.58%) Office 365
6 225 (27.85%) Windows 7
7 193 (23.89%) Microsoft Office
8 166 (20.54%) Windows Server
9 148 (18.32%) ITIL
10 103 (12.75%) Windows Server 2012
11 91 (11.26%) MS Exchange
12 88 (10.89%) Problem-Solving
13 85 (10.52%) SCCM
14 84 (10.40%) SLA
15 81 (10.02%) VMware
16 75 (9.28%) Finance
17 72 (8.91%) Windows Server 2008
17 72 (8.91%) Public Sector
18 62 (7.67%) Cisco
18 62 (7.67%) Apple
19 59 (7.30%) LAN
20 51 (6.31%) Driving Licence
21 49 (6.06%) Migration
21 49 (6.06%) SharePoint
22 48 (5.94%) WAN
23 46 (5.69%) Analytical Skills
24 45 (5.57%) TCP/IP
24 45 (5.57%) Citrix
24 45 (5.57%) VMware Infrastructure
25 44 (5.45%) Service Management

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (11.26%) MS Exchange
2 49 (6.06%) SharePoint
3 20 (2.48%) Skype for Business
4 18 (2.23%) Exchange Server 2013
5 12 (1.49%) Exchange Server 2010
6 8 (0.99%) IIS
7 6 (0.74%) Exchange Server 2007
8 4 (0.50%) GlassFish
8 4 (0.50%) WebLogic
9 2 (0.25%) Blackberry Enterprise Server
9 2 (0.25%) Confluence
9 2 (0.25%) SharePoint 2010
9 2 (0.25%) SharePoint 2013
9 2 (0.25%) SharePoint Server
10 1 (0.12%) Apache
10 1 (0.12%) CMS
10 1 (0.12%) Exchange Server 2003
10 1 (0.12%) WordPress
Applications
1 193 (23.89%) Microsoft Office
2 27 (3.34%) Microsoft Excel
3 8 (0.99%) Microsoft PowerPoint
4 7 (0.87%) Spreadsheet
5 6 (0.74%) Microsoft Project
6 4 (0.50%) Photoshop
7 3 (0.37%) MS Visio
8 2 (0.25%) Chatbot
9 1 (0.12%) Mozilla Thunderbird
Business Applications
1 3 (0.37%) Remedy ITSM
2 2 (0.25%) Dynamics CRM
3 1 (0.12%) Aareon QL
3 1 (0.12%) assyst
3 1 (0.12%) Dynamics GP
3 1 (0.12%) Exchequer
3 1 (0.12%) NetSuite
3 1 (0.12%) Oracle EBS
3 1 (0.12%) Primavera
3 1 (0.12%) Workfront
Cloud Services
1 239 (29.58%) Office 365
2 21 (2.60%) Azure
3 10 (1.24%) G Suite
4 9 (1.11%) OneDrive
5 7 (0.87%) AWS
6 5 (0.62%) Azure Active Directory
7 3 (0.37%) Cloud Computing
7 3 (0.37%) Mimecast
7 3 (0.37%) Power Platform
8 2 (0.25%) Dynamics 365
8 2 (0.25%) PaaS
8 2 (0.25%) SaaS
9 1 (0.12%) GCP
9 1 (0.12%) IaaS
Communications & Networking
1 59 (7.30%) LAN
2 48 (5.94%) WAN
3 45 (5.57%) TCP/IP
4 42 (5.20%) DNS
4 42 (5.20%) Firewall
5 34 (4.21%) DHCP
6 32 (3.96%) VPN
7 21 (2.60%) Skype
8 20 (2.48%) Wireless
9 18 (2.23%) Internet
9 18 (2.23%) VoIP
10 16 (1.98%) Remote Desktop
10 16 (1.98%) Wi-Fi
11 13 (1.61%) SAN
12 11 (1.36%) VLAN
13 8 (0.99%) WebEx
14 7 (0.87%) NAS
15 6 (0.74%) Intranet
16 5 (0.62%) Cisco IOS
16 5 (0.62%) IP Telephony
Database & Business Intelligence
1 14 (1.73%) SQL Server
2 6 (0.74%) Data Warehouse
3 5 (0.62%) Oracle Database
4 4 (0.50%) Oracle Reports
5 3 (0.37%) Power BI
5 3 (0.37%) SQL Server 2012
6 2 (0.25%) BusinessObjects
6 2 (0.25%) Crystal Reports
7 1 (0.12%) GIS
7 1 (0.12%) Relational Database
7 1 (0.12%) SQL Server Analysis Services
7 1 (0.12%) SQL Server Integration Services
7 1 (0.12%) SQL Server Reporting Services
Development Applications
1 5 (0.62%) JIRA
2 2 (0.25%) Visual Studio
3 1 (0.12%) AdminStudio
3 1 (0.12%) Git (software)
3 1 (0.12%) Hudson
3 1 (0.12%) InstallShield
3 1 (0.12%) Octopus Deploy
3 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 75 (9.28%) Finance
2 72 (8.91%) Public Sector
3 35 (4.33%) Retail
4 25 (3.09%) Telecoms
5 15 (1.86%) Law
5 15 (1.86%) Legal
6 13 (1.61%) Manufacturing
7 10 (1.24%) Advertising
8 8 (0.99%) Marketing
9 6 (0.74%) Back Office
9 6 (0.74%) Banking
9 6 (0.74%) French Language
9 6 (0.74%) German Language
10 4 (0.50%) Electronics
10 4 (0.50%) Financial Institution
10 4 (0.50%) Mandarin Language
11 3 (0.37%) Italian Language
11 3 (0.37%) Pharmaceutical
11 3 (0.37%) Publishing
12 2 (0.25%) Games
Libraries, Frameworks & Software Standards
1 4 (0.50%) HTML
1 4 (0.50%) Java RMI
2 3 (0.37%) .NET
2 3 (0.37%) XMPP
3 2 (0.25%) .NET Framework
3 2 (0.25%) LDAP
3 2 (0.25%) WCF
3 2 (0.25%) Web Services
3 2 (0.25%) XML
3 2 (0.25%) XSLT
4 1 (0.12%) CGI
4 1 (0.12%) SAML
Miscellaneous
1 51 (6.31%) Driving Licence
2 46 (5.69%) Analytical Skills
3 35 (4.33%) NHS
4 20 (2.48%) Management Information System
4 20 (2.48%) Video Conferencing
5 19 (2.35%) iPhone
6 18 (2.23%) Self-Motivation
7 17 (2.10%) Blackberry
8 16 (1.98%) Data Centre
8 16 (1.98%) Smartphone
9 7 (0.87%) iPad
9 7 (0.87%) Mainframe
9 7 (0.87%) Virtual Team
10 6 (0.74%) CMDB
10 6 (0.74%) User Experience
11 4 (0.50%) FMCG
12 3 (0.37%) SCADA
12 3 (0.37%) Security Operations Centre
13 2 (0.25%) BYOD
13 2 (0.25%) Fat Client
Operating Systems
1 540 (66.83%) Windows
2 292 (36.14%) Windows 10
3 225 (27.85%) Windows 7
4 166 (20.54%) Windows Server
5 103 (12.75%) Windows Server 2012
6 72 (8.91%) Windows Server 2008
7 26 (3.22%) Apple iOS
8 25 (3.09%) Mac OS
8 25 (3.09%) Windows 8
9 24 (2.97%) Linux
9 24 (2.97%) Windows XP
10 20 (2.48%) Mac OS X
11 18 (2.23%) Android
12 11 (1.36%) Windows Server 2003
13 8 (0.99%) Unix
14 3 (0.37%) VME
14 3 (0.37%) Windows Vista
15 2 (0.25%) SUSE
15 2 (0.25%) Ubuntu
15 2 (0.25%) Windows 2000 Server
Processes & Methodologies
1 148 (18.32%) ITIL
2 88 (10.89%) Problem-Solving
3 49 (6.06%) Migration
4 44 (5.45%) Service Management
5 42 (5.20%) Incident Management
6 41 (5.07%) ITSM
7 39 (4.83%) Service Delivery
8 32 (3.96%) Time Management
9 23 (2.85%) Root Cause Analysis
10 22 (2.72%) Asset Management
10 22 (2.72%) Project Management
11 19 (2.35%) ITIL V3
12 18 (2.23%) Break/Fix
12 18 (2.23%) Infrastructure Engineering
13 16 (1.98%) Continuous Improvement
13 16 (1.98%) Cybersecurity
14 14 (1.73%) Preventative Maintenance
15 13 (1.61%) Business Intelligence
15 13 (1.61%) Change Management
15 13 (1.61%) Proactive Monitoring
Programming Languages
1 18 (2.23%) SQL
2 15 (1.86%) PowerShell
3 3 (0.37%) COBOL
3 3 (0.37%) JavaScript
4 2 (0.25%) Python
4 2 (0.25%) Shell Script
4 2 (0.25%) VBA
5 1 (0.12%) ActionScript
5 1 (0.12%) ActionScript 2.0
5 1 (0.12%) Bash Shell
5 1 (0.12%) C
5 1 (0.12%) Java
5 1 (0.12%) JCL
5 1 (0.12%) Perl
5 1 (0.12%) T-SQL
5 1 (0.12%) VB
Qualifications
1 36 (4.46%) Security Cleared
2 33 (4.08%) Degree
3 32 (3.96%) Microsoft Certification
4 31 (3.84%) DBS Check
5 29 (3.59%) SC Cleared
6 15 (1.86%) CCNA
6 15 (1.86%) Cisco Certification
6 15 (1.86%) MCSE
7 12 (1.49%) MCP
8 10 (1.24%) MCSA
9 7 (0.87%) A+ Certification
9 7 (0.87%) ITIL Foundation Certificate
10 6 (0.74%) HND
11 4 (0.50%) ITIL Certification
12 3 (0.37%) Computer Science Degree
12 3 (0.37%) HNC
13 2 (0.25%) CTC Cleared
13 2 (0.25%) DV Cleared
13 2 (0.25%) RHCSA
13 2 (0.25%) VCP6
Quality Assurance & Compliance
1 84 (10.40%) SLA
2 14 (1.73%) PMO
3 5 (0.62%) P3O
4 3 (0.37%) Data Quality
4 3 (0.37%) GDPR
5 2 (0.25%) Disclosure Scotland
5 2 (0.25%) ISO/IEC 27001
6 1 (0.12%) QA
System Software
1 307 (38.00%) Active Directory
2 45 (5.57%) VMware Infrastructure
3 40 (4.95%) Hyper-V
4 10 (1.24%) Virtual Servers
5 9 (1.11%) VMware ESXi
5 9 (1.11%) XenApp
6 4 (0.50%) Firmware
7 3 (0.37%) BitLocker
7 3 (0.37%) Terminal Services
7 3 (0.37%) Virtual Desktop
7 3 (0.37%) Virtual Machines
8 2 (0.25%) Microsoft App-V
8 2 (0.25%) Microsoft Virtual Server
8 2 (0.25%) VMware Server
8 2 (0.25%) XenDesktop
9 1 (0.12%) ISA Server
9 1 (0.12%) vSphere
Systems Management
1 85 (10.52%) SCCM
2 16 (1.98%) WSUS
3 5 (0.62%) Jamf Pro
4 4 (0.50%) Backup Exec
4 4 (0.50%) HP SIM
4 4 (0.50%) Single Sign-On
5 3 (0.37%) Microsoft Intune
5 3 (0.37%) Norton AntiVirus
5 3 (0.37%) vCenter Server
6 2 (0.25%) Cisco CUCM
6 2 (0.25%) Cisco UCCX
6 2 (0.25%) NetBackup
6 2 (0.25%) Systems Management Server (SMS)
7 1 (0.12%) Ansible
7 1 (0.12%) Failover Clustering
7 1 (0.12%) FortiGate
7 1 (0.12%) MaaS360
7 1 (0.12%) Opscode Chef
7 1 (0.12%) ThinApp
7 1 (0.12%) vMotion
Vendors
1 273 (33.79%) Microsoft
2 81 (10.02%) VMware
3 62 (7.67%) Apple
3 62 (7.67%) Cisco
4 45 (5.57%) Citrix
5 31 (3.84%) HP
6 17 (2.10%) ServiceNow
7 12 (1.49%) Avaya
8 11 (1.36%) Google
8 11 (1.36%) Remedy
9 9 (1.11%) McAfee
9 9 (1.11%) NetApp
10 8 (0.99%) Dell
10 8 (0.99%) EMC
10 8 (0.99%) Ivanti
10 8 (0.99%) Oracle
11 7 (0.87%) Symantec
12 6 (0.74%) iManage
12 6 (0.74%) Sophos
12 6 (0.74%) Veeam