IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 206 222 280
Rank change year-on-year +16 +58 +56
Contract jobs requiring an IT Support 506 731 884
As % of all contract jobs advertised in the UK 1.17% 1.22% 1.00%
As % of the Job Titles category 1.26% 1.29% 1.04%
Number of daily rates quoted 325 482 522
10th Percentile £129 £125 £120
25th Percentile £150 £150 £150
Median daily rate (50th Percentile) £200 £190 £180
Median % change year-on-year +5.26% +5.56% +12.50%
75th Percentile £244 £250 £238
90th Percentile £325 £338 £338
UK excluding London median daily rate £190 £180 £175
% change year-on-year +5.56% +2.86% +25.00%
Number of hourly rates quoted 114 69 146
10th Percentile £10.95 £12.42 £12.12
25th Percentile £12.00 £15.44 £14.00
Median hourly rate £15.42 £19.00 £17.00
Median % change year-on-year -18.84% +11.76% +21.43%
75th Percentile £22.17 £25.00 £20.00
90th Percentile £25.00 £29.44 £24.00
UK excluding London median hourly rate £13.30 £18.50 £15.50
% change year-on-year -28.11% +19.35% +13.55%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 27 April 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 27 April 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +38 430 £200 - 483
UK excluding London -2 358 £190 +5.56% 419
London +39 138 £210 -5.62% 78
North of England +34 100 £190 -5.00% 103
South East -6 94 £198 -1.25% 98
Work from Home +44 71 £200 - 88
North West +13 53 £181 -24.48% 48
Scotland +25 49 £165 -2.94% 15
South West +4 41 £203 +20.90% 61
Midlands -8 35 £150 -15.49% 88
Yorkshire +25 34 £200 - 44
East of England 0 22 £200 +6.67% 59
East Midlands +3 19 £150 -45.36% 43
Wales +2 17 £145 -14.71% 10
West Midlands +11 15 £206 +28.91% 45
North East +20 13 £175 -21.35% 13
Northern Ireland -16 2 £210 - 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 278 (54.94%) Windows
2 223 (44.07%) Microsoft 365
3 215 (42.49%) Microsoft
4 197 (38.93%) Social Skills
5 189 (37.35%) Active Directory
6 136 (26.88%) Customer Service
7 125 (24.70%) Problem-Solving
8 112 (22.13%) Windows 10
9 102 (20.16%) Microsoft Office
10 67 (13.24%) Azure
10 67 (13.24%) Microsoft Exchange
11 65 (12.85%) SCCM
12 64 (12.65%) ITIL
13 56 (11.07%) Microsoft Intune
14 50 (9.88%) Finance
15 49 (9.68%) Windows Server
16 45 (8.89%) Public Sector
17 44 (8.70%) SharePoint
18 42 (8.30%) Security Cleared
19 40 (7.91%) Apple iOS
20 39 (7.71%) ServiceNow
20 39 (7.71%) Apple
21 36 (7.11%) VPN
22 35 (6.92%) Android
23 34 (6.72%) Video Conferencing
23 34 (6.72%) Microsoft Excel
23 34 (6.72%) Firewall
24 33 (6.52%) SLA
24 33 (6.52%) Citrix
25 31 (6.13%) Wireless

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 67 (13.24%) Microsoft Exchange
2 44 (8.70%) SharePoint
3 18 (3.56%) Skype for Business
4 7 (1.38%) CMS
5 4 (0.79%) IIS
6 3 (0.59%) Apache
6 3 (0.59%) Confluence
6 3 (0.59%) Tomcat
7 2 (0.40%) Exchange Server 2007
7 2 (0.40%) Exchange Server 2013
7 2 (0.40%) IBM Domino
7 2 (0.40%) Moodle
7 2 (0.40%) WordPress
8 1 (0.20%) JBoss
8 1 (0.20%) nginx
Applications
1 102 (20.16%) Microsoft Office
2 34 (6.72%) Microsoft Excel
3 15 (2.96%) Microsoft PowerPoint
4 8 (1.58%) Microsoft Project
5 4 (0.79%) Spreadsheet
6 2 (0.40%) Acrobat
6 2 (0.40%) Adobe Creative Suite
6 2 (0.40%) MS Visio
Business Applications
1 3 (0.59%) Orchestrade
2 1 (0.20%) assyst
2 1 (0.20%) ION MarketView
2 1 (0.20%) SAP S/4HANA
2 1 (0.20%) Temenos T24
Cloud Services
1 223 (44.07%) Microsoft 365
2 67 (13.24%) Azure
3 27 (5.34%) Entra ID
4 19 (3.75%) OneDrive
5 15 (2.96%) AWS
6 8 (1.58%) Power Platform
7 7 (1.38%) Google Workspace
7 7 (1.38%) WhatsApp
8 5 (0.99%) Asana
8 5 (0.99%) Slack
9 3 (0.59%) Mimecast
9 3 (0.59%) OCI
9 3 (0.59%) Oracle Service Cloud
10 2 (0.40%) Amazon EC2
10 2 (0.40%) Azure ExpressRoute
10 2 (0.40%) Dynamics 365
10 2 (0.40%) IaaS
10 2 (0.40%) Nutanix
10 2 (0.40%) Rubrik
10 2 (0.40%) SaaS
Communications & Networking
1 36 (7.11%) VPN
2 34 (6.72%) Firewall
3 31 (6.13%) Wireless
4 26 (5.14%) LAN
5 23 (4.55%) DHCP
5 23 (4.55%) DNS
6 21 (4.15%) Wi-Fi
7 20 (3.95%) TCP/IP
8 18 (3.56%) Skype
9 15 (2.96%) WAN
10 12 (2.37%) Cisco IOS
10 12 (2.37%) Internet
11 11 (2.17%) VLAN
12 10 (1.98%) Remote Desktop
13 7 (1.38%) Network Security
13 7 (1.38%) SAN
14 2 (0.40%) Extranet
14 2 (0.40%) Intranet
14 2 (0.40%) MPLS
14 2 (0.40%) VoIP
Database & Business Intelligence
1 6 (1.19%) Power BI
2 3 (0.59%) Oracle Database
2 3 (0.59%) Oracle Reports
2 3 (0.59%) Relational Database
3 1 (0.20%) RDBMS
3 1 (0.20%) SQL Server
Development Applications
1 9 (1.78%) JIRA
2 1 (0.20%) MSI
General
1 197 (38.93%) Social Skills
2 50 (9.88%) Finance
3 45 (8.89%) Public Sector
4 30 (5.93%) Analytical Skills
5 20 (3.95%) Manufacturing
6 18 (3.56%) Retail
7 13 (2.57%) Telecoms
8 12 (2.37%) Law
9 11 (2.17%) Organisational Skills
10 9 (1.78%) Banking
11 7 (1.38%) Legal
11 7 (1.38%) Marketing
11 7 (1.38%) Presentation Skills
12 5 (0.99%) Billing
12 5 (0.99%) Electronics
12 5 (0.99%) French Language
13 4 (0.79%) Aviation
13 4 (0.79%) Financial Institution
13 4 (0.79%) Front Office
14 3 (0.59%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 3 (0.59%) Middleware
1 3 (0.59%) Software Packaging
2 2 (0.40%) FIX Protocol
3 1 (0.20%) .NET
3 1 (0.20%) IBM Integration Bus
Miscellaneous
1 34 (6.72%) Video Conferencing
2 28 (5.53%) iPhone
3 25 (4.94%) Onboarding
4 19 (3.75%) Driving Licence
5 12 (2.37%) Management Information System
5 12 (2.37%) Self-Motivation
6 11 (2.17%) NHS
7 10 (1.98%) CMDB
7 10 (1.98%) Data Centre
8 9 (1.78%) EPoS
8 9 (1.78%) Virtual Team
9 8 (1.58%) iPad
9 8 (1.58%) Smartphone
10 7 (1.38%) Digital Signage
11 5 (0.99%) Data Protection Act
11 5 (0.99%) Foreign Exchange (FX)
12 4 (0.79%) Blackberry
13 3 (0.59%) BYOD
13 3 (0.59%) Life Science
13 3 (0.59%) Tandem
Operating Systems
1 278 (54.94%) Windows
2 112 (22.13%) Windows 10
3 49 (9.68%) Windows Server
4 40 (7.91%) Apple iOS
5 35 (6.92%) Android
6 29 (5.73%) Windows 7
7 21 (4.15%) Linux
8 13 (2.57%) Unix
9 12 (2.37%) Mac OS
10 11 (2.17%) Mac OS X
11 9 (1.78%) Windows Server 2012
12 8 (1.58%) Windows Server 2016
13 3 (0.59%) VMS
13 3 (0.59%) Windows Server 2019
14 2 (0.40%) Red Hat Enterprise Linux
15 1 (0.20%) Ubuntu
15 1 (0.20%) Windows Server 2008
Processes & Methodologies
1 136 (26.88%) Customer Service
2 125 (24.70%) Problem-Solving
3 64 (12.65%) ITIL
4 30 (5.93%) Asset Management
5 26 (5.14%) Mobile Device Management
6 21 (4.15%) Data Protection
7 19 (3.75%) Problem Management
7 19 (3.75%) Service Delivery
8 18 (3.56%) Continuous Improvement
8 18 (3.56%) ITSM
8 18 (3.56%) Time Management
9 17 (3.36%) Incident Management
10 15 (2.96%) Service Management
11 14 (2.77%) CRM
12 13 (2.57%) Decision-Making
13 12 (2.37%) Analytics
13 12 (2.37%) User Experience
14 11 (2.17%) Data Analysis
14 11 (2.17%) Multi-Factor Authentication
15 10 (1.98%) Information Security
Programming Languages
1 16 (3.16%) SQL
2 9 (1.78%) PowerShell
3 3 (0.59%) Python
4 1 (0.20%) Java
4 1 (0.20%) Shell Script
4 1 (0.20%) VBA
4 1 (0.20%) VBScript
Qualifications
1 42 (8.30%) Security Cleared
2 31 (6.13%) Degree
3 29 (5.73%) SC Cleared
4 20 (3.95%) DBS Check
5 15 (2.96%) Microsoft Certification
6 12 (2.37%) ITIL Foundation Certificate
7 11 (2.17%) A+ Certification
8 8 (1.58%) DV Cleared
8 8 (1.58%) MCP
9 4 (0.79%) ITIL Certification
9 4 (0.79%) MCSE
10 3 (0.59%) CCNA
10 3 (0.59%) Cisco Certification
10 3 (0.59%) CTC Cleared
10 3 (0.59%) MCDST
11 2 (0.40%) HND
11 2 (0.40%) MCITP
11 2 (0.40%) VMware Certified Professional (VCP)
12 1 (0.20%) Dell Certification
12 1 (0.20%) HNC
Quality Assurance & Compliance
1 33 (6.52%) SLA
2 13 (2.57%) Disclosure Scotland
3 4 (0.79%) Accessibility
4 3 (0.59%) GAMP
4 3 (0.59%) GxP
5 2 (0.40%) Cyber Essentials
5 2 (0.40%) Data Quality
6 1 (0.20%) ISO/IEC 27001
6 1 (0.20%) PMO
System Software
1 189 (37.35%) Active Directory
2 20 (3.95%) VMware Infrastructure
3 12 (2.37%) Hyper-V
4 8 (1.58%) BitLocker
5 3 (0.59%) Virtual Servers
6 2 (0.40%) Microsoft App-V
6 2 (0.40%) Virtual Machines
7 1 (0.20%) Firmware
7 1 (0.20%) Terminal Server
7 1 (0.20%) VMware ESXi
7 1 (0.20%) VMware Server
7 1 (0.20%) VMware Workstation
Systems Management
1 65 (12.85%) SCCM
2 56 (11.07%) Microsoft Intune
3 8 (1.58%) SCOM
3 8 (1.58%) SCVMM
4 6 (1.19%) Jamf Pro
5 3 (0.59%) AirWatch
5 3 (0.59%) NetBackup
5 3 (0.59%) WSUS
6 2 (0.40%) Active Directory Federation Services
6 2 (0.40%) FortiGate
6 2 (0.40%) Grafana
6 2 (0.40%) Single Sign-On
6 2 (0.40%) VxRail
7 1 (0.20%) PaperCut
7 1 (0.20%) SCOrch
7 1 (0.20%) Simpana
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 215 (42.49%) Microsoft
2 39 (7.71%) Apple
2 39 (7.71%) ServiceNow
3 33 (6.52%) Citrix
4 28 (5.53%) Cisco
5 25 (4.94%) VMware
6 12 (2.37%) Mitel
6 12 (2.37%) MobileIron
7 10 (1.98%) Google
7 10 (1.98%) Progress
8 9 (1.78%) SAP
9 7 (1.38%) HP
10 6 (1.19%) Dell
10 6 (1.19%) Veeam
11 5 (0.99%) Adobe
11 5 (0.99%) Palo Alto
11 5 (0.99%) Zscaler
12 4 (0.79%) Avaya
12 4 (0.79%) Bloomberg
12 4 (0.79%) Oracle