Period
to 17 January 2018

The median contractor rate for an IT Support was £150 per day in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 351 331 337
Rank change year-on-year -20 +6 -79
Contract jobs requiring an IT Support 701 721 747
As % of all contract IT jobs advertised in the UK 0.70% 0.74% 0.70%
As % of the Job Titles category 0.74% 0.78% 0.74%
Number of daily rates quoted 402 343 311
UK median daily rate £150 £160 £175
Median daily rate % change year-on-year -6.25% -8.57% +7.69%
10th Percentile £106 £103 £107
90th Percentile £302 £325 £325
UK excluding London median daily rate £150 £150 £160
% change year-on-year - -6.25% -
Number of hourly rates quoted 155 208 266
UK median hourly rate £13.75 £13.00 £13.50
Median hourly rate % change year-on-year +5.77% -3.70% -2.67%
10th Percentile £10.38 £10.00 £9.88
90th Percentile £26.50 £21.00 £21.00
UK excluding London median hourly rate £13.50 £13.00 £13.50
% change year-on-year +3.85% -3.70% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,102 92,258 100,985
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.95%
Number of daily rates quoted 63,208 60,233 64,366
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,777 3,239 3,822
UK median hourly rate £18.50 £18.00 £18.51
Median hourly rate % change year-on-year +2.78% -2.76% +12.18%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.14
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 17 January 2018.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 17 January 2018.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -32 612 £155 -3.13% 728
UK excluding London -1 441 £150 - 658
London +4 245 £157 -10.14% 125
South East -16 144 £148 -2.48% 150
Midlands +8 73 £150 +13.21% 119
North of England +32 70 £199 +11.97% 199
Scotland +13 56 £125 -1.96% 39
West Midlands +10 43 £145 +11.54% 72
South West -17 42 £155 +10.71% 69
East of England -42 36 £150 -20.53% 66
North West +15 32 £200 +23.08% 124
East Midlands -3 30 £165 - 47
Yorkshire +3 27 £200 +5.26% 62
Wales +7 20 £135 -21.24% 14
North East +55 11 £140 -25.33% 13

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1 475 (67.76%) Windows
2 318 (45.36%) Active Directory
3 276 (39.37%) Microsoft
4 237 (33.81%) Microsoft Office
5 192 (27.39%) Windows 7
6 171 (24.39%) ITIL
7 143 (20.40%) Office 365
8 136 (19.40%) Windows Server
9 133 (18.97%) Windows 10
10 93 (13.27%) MS Exchange
11 86 (12.27%) VMware
12 66 (9.42%) Finance
13 62 (8.84%) Cisco
14 60 (8.56%) SCCM
15 56 (7.99%) Windows Server 2008
15 56 (7.99%) Citrix
16 55 (7.85%) VMware Infrastructure
17 54 (7.70%) DNS
18 52 (7.42%) SLA
19 49 (6.99%) LAN
19 49 (6.99%) Windows 8
20 48 (6.85%) Apple
21 47 (6.70%) Windows Server 2012
22 44 (6.28%) DHCP
23 43 (6.13%) TCP/IP
23 43 (6.13%) VPN
23 43 (6.13%) Service Management
24 42 (5.99%) WAN
25 41 (5.85%) SharePoint
25 41 (5.85%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (13.27%) MS Exchange
2 41 (5.85%) SharePoint
3 22 (3.14%) Skype for Business
4 21 (3.00%) Exchange Server 2010
5 11 (1.57%) IIS
6 9 (1.28%) Exchange Server 2013
6 9 (1.28%) IBM Notes
7 8 (1.14%) Exchange Server 2007
8 5 (0.71%) Apache
9 4 (0.57%) Tomcat
10 3 (0.43%) Exchange Server 2003
10 3 (0.43%) IBM Domino
10 3 (0.43%) WebSphere
11 2 (0.29%) Blackberry Enterprise Server
11 2 (0.29%) Confluence
11 2 (0.29%) SharePoint 2010
11 2 (0.29%) SharePoint 2013
12 1 (0.14%) JBoss
12 1 (0.14%) WordPress
Applications
1 237 (33.81%) Microsoft Office
2 38 (5.42%) Microsoft Excel
3 13 (1.85%) Microsoft PowerPoint
4 9 (1.28%) Microsoft Project
5 6 (0.86%) MS Visio
6 2 (0.29%) CINEMA 4D
6 2 (0.29%) Vectorworks
7 1 (0.14%) Acrobat
7 1 (0.14%) AutoCAD
7 1 (0.14%) HipChat
7 1 (0.14%) Spreadsheet
Business Applications
1 6 (0.86%) Dynamics CRM
2 5 (0.71%) Eikon
3 4 (0.57%) assyst
3 4 (0.57%) Dynamics NAV
3 4 (0.57%) LatentZero
3 4 (0.57%) Remedy ITSM
4 2 (0.29%) Bankmaster
5 1 (0.14%) Oracle Procure-to-Pay
Cloud Services
1 143 (20.40%) Office 365
2 18 (2.57%) Microsoft Azure
3 9 (1.28%) G Suite
4 5 (0.71%) Amazon AWS
4 5 (0.71%) Google Drive
5 2 (0.29%) Azure Active Directory
5 2 (0.29%) Dynamics 365
5 2 (0.29%) Mimecast
6 1 (0.14%) Cloud Computing
6 1 (0.14%) OneDrive
6 1 (0.14%) SaaS
6 1 (0.14%) Yammer
Communications & Networking
1 54 (7.70%) DNS
2 49 (6.99%) LAN
3 44 (6.28%) DHCP
4 43 (6.13%) TCP/IP
4 43 (6.13%) VPN
5 42 (5.99%) WAN
6 31 (4.42%) Wireless
7 26 (3.71%) Skype
8 23 (3.28%) VoIP
9 21 (3.00%) Wi-Fi
10 18 (2.57%) Intranet
11 16 (2.28%) Internet
12 14 (2.00%) SAN
13 11 (1.57%) Firewall
14 10 (1.43%) Cisco IOS
14 10 (1.43%) VLAN
15 9 (1.28%) SMS
16 8 (1.14%) Unified Communications
17 7 (1.00%) Broadband
17 7 (1.00%) Remote Desktop
Database & Business Intelligence
1 21 (3.00%) SQL Server
2 6 (0.86%) Relational Database
3 5 (0.71%) MS Access
3 5 (0.71%) SQL Server 2005
4 3 (0.43%) Apache Cassandra
5 2 (0.29%) Data Warehouse
5 2 (0.29%) Oracle Database
5 2 (0.29%) SQL Server Integration Services
6 1 (0.14%) Blockchain
6 1 (0.14%) DTS
6 1 (0.14%) EDRMS
6 1 (0.14%) GIS
6 1 (0.14%) MySQL
6 1 (0.14%) QlikView
6 1 (0.14%) SQL Server 2012
Development Applications
1 6 (0.86%) JIRA
2 1 (0.14%) PeopleTools
2 1 (0.14%) Subversion
General
1 66 (9.42%) Finance
2 24 (3.42%) Telecoms
3 22 (3.14%) Law
4 20 (2.85%) Banking
5 18 (2.57%) Retail
6 17 (2.43%) Legal
7 12 (1.71%) Advertising
8 9 (1.28%) Manufacturing
9 8 (1.14%) Automotive
10 5 (0.71%) Back Office
10 5 (0.71%) Spanish Language
11 4 (0.57%) French Language
11 4 (0.57%) Investment Banking
12 3 (0.43%) Front Office
13 2 (0.29%) Games
13 2 (0.29%) Hindi Language
13 2 (0.29%) Pharmaceutical
13 2 (0.29%) Retail Banking
13 2 (0.29%) Tamil Language
13 2 (0.29%) Urdu Language
Libraries, Frameworks & Software Standards
1 6 (0.86%) Web Services
2 4 (0.57%) RabbitMQ
3 3 (0.43%) IBM Integration Bus
3 3 (0.43%) WebSphere MQ
4 2 (0.29%) Oracle Fusion
5 1 (0.14%) 802.1X
5 1 (0.14%) CSS
5 1 (0.14%) HTML
5 1 (0.14%) JSON
5 1 (0.14%) RESTful
5 1 (0.14%) X-Windows
Miscellaneous
1 26 (3.71%) Smartphone
1 26 (3.71%) Video Conferencing
2 24 (3.42%) Analytical Skills
3 23 (3.28%) Data Centre
3 23 (3.28%) iPhone
4 20 (2.85%) Blackberry
5 18 (2.57%) Driving Licence
6 17 (2.43%) iPad
7 15 (2.14%) NHS
8 11 (1.57%) BYOD
9 10 (1.43%) Management Information System
9 10 (1.43%) Social Network
10 9 (1.28%) Enterprise Software
11 7 (1.00%) Clustering
12 6 (0.86%) Fat Client
12 6 (0.86%) Thin Client
13 5 (0.71%) Equities
13 5 (0.71%) User Experience
14 4 (0.57%) FMCG
14 4 (0.57%) Handset
Operating Systems
1 475 (67.76%) Windows
2 192 (27.39%) Windows 7
3 136 (19.40%) Windows Server
4 133 (18.97%) Windows 10
5 56 (7.99%) Windows Server 2008
6 49 (6.99%) Windows 8
7 47 (6.70%) Windows Server 2012
8 38 (5.42%) Android
9 30 (4.28%) Apple iOS
10 23 (3.28%) Mac OS X
11 20 (2.85%) Linux
12 17 (2.43%) Unix
13 16 (2.28%) Windows XP
14 13 (1.85%) Windows Server 2003
15 10 (1.43%) Mac OS
16 4 (0.57%) Windows Mobile
17 3 (0.43%) Windows Vista
18 2 (0.29%) Red Hat Enterprise Linux
19 1 (0.14%) CentOS
19 1 (0.14%) Windows Embedded Compact
Processes & Methodologies
1 171 (24.39%) ITIL
2 43 (6.13%) Service Management
3 32 (4.56%) Incident Management
4 29 (4.14%) Migration
5 26 (3.71%) ITSM
5 26 (3.71%) Project Management
6 25 (3.57%) Asset Management
7 23 (3.28%) Disaster Recovery
8 21 (3.00%) CRM
8 21 (3.00%) Mobile Device Management
8 21 (3.00%) PRINCE2
8 21 (3.00%) Service Delivery
9 20 (2.85%) Agile Software Development
10 18 (2.57%) Change Management
10 18 (2.57%) ITIL V3
11 17 (2.43%) Line Management
11 17 (2.43%) Problem Management
12 16 (2.28%) ERP
12 16 (2.28%) Time Management
13 12 (1.71%) Coaching
Programming Languages
1 39 (5.56%) SQL
2 14 (2.00%) Java
3 9 (1.28%) C
4 7 (1.00%) Shell Script
5 6 (0.86%) Perl
6 5 (0.71%) PowerShell
7 4 (0.57%) VB
7 4 (0.57%) VBA
8 3 (0.43%) C#
8 3 (0.43%) PHP
8 3 (0.43%) VBScript
9 2 (0.29%) Bash Shell
9 2 (0.29%) C++
9 2 (0.29%) COBOL
9 2 (0.29%) PL/SQL
9 2 (0.29%) T-SQL
10 1 (0.14%) Python
Qualifications
1 41 (5.85%) Microsoft Certification
2 39 (5.56%) Security Cleared
3 31 (4.42%) Degree
4 30 (4.28%) SC Cleared
5 24 (3.42%) DBS Check
5 24 (3.42%) MCSE
6 23 (3.28%) ITIL Certification
7 20 (2.85%) Cisco Certification
8 19 (2.71%) MCP
9 14 (2.00%) CCNA
10 11 (1.57%) ITIL Foundation Certificate
10 11 (1.57%) MCSA
11 7 (1.00%) A+ Certification
11 7 (1.00%) DV Cleared
12 5 (0.71%) CCIE
12 5 (0.71%) CTC Cleared
12 5 (0.71%) VCAP
12 5 (0.71%) VMware Certified Professional (VCP)
13 4 (0.57%) MCITP
14 3 (0.43%) MCDST
Quality Assurance & Compliance
1 52 (7.42%) SLA
2 9 (1.28%) Disclosure Scotland
3 7 (1.00%) PMO
4 2 (0.29%) GMP
4 2 (0.29%) MiFID
4 2 (0.29%) Sarbanes-Oxley
5 1 (0.14%) Data Quality
5 1 (0.14%) GDPR
System Software
1 318 (45.36%) Active Directory
2 55 (7.85%) VMware Infrastructure
3 20 (2.85%) Hyper-V
4 12 (1.71%) XenApp
5 9 (1.28%) vSphere
6 8 (1.14%) Terminal Services
7 6 (0.86%) Virtual Machines
8 5 (0.71%) VMware ESXi
9 3 (0.43%) BitLocker
9 3 (0.43%) Virtual Desktop
9 3 (0.43%) Virtual Servers
10 2 (0.29%) IAG
10 2 (0.29%) ISA Server
10 2 (0.29%) Microsoft App-V
10 2 (0.29%) VMware Workstation
10 2 (0.29%) XenDesktop
11 1 (0.14%) VMware Server
Systems Management
1 60 (8.56%) SCCM
2 18 (2.57%) Systems Management Server (SMS)
3 7 (1.00%) AirWatch
3 7 (1.00%) Jamf Pro
4 6 (0.86%) Backup Exec
5 5 (0.71%) Microsoft Intune
6 4 (0.57%) McAfee ePO
7 3 (0.43%) WSUS
8 2 (0.29%) Cisco CUCM
8 2 (0.29%) Forefront Identity Manager
8 2 (0.29%) Tivoli
9 1 (0.14%) ArcSight ESM
9 1 (0.14%) DameWare
9 1 (0.14%) NetBackup
9 1 (0.14%) Norton AntiVirus
9 1 (0.14%) OpenView
9 1 (0.14%) OVSD
9 1 (0.14%) SmoothWall
9 1 (0.14%) Tivoli Storage Manager
Vendors
1 276 (39.37%) Microsoft
2 86 (12.27%) VMware
3 62 (8.84%) Cisco
4 56 (7.99%) Citrix
5 48 (6.85%) Apple
6 38 (5.42%) HP
7 17 (2.43%) Google
8 16 (2.28%) Bloomberg
8 16 (2.28%) Dell
9 15 (2.14%) Avaya
9 15 (2.14%) ServiceNow
10 14 (2.00%) Oracle
11 12 (1.71%) Remedy
12 9 (1.28%) Lotus
12 9 (1.28%) NetApp
13 8 (1.14%) Meraki
13 8 (1.14%) Symantec
14 6 (0.86%) McAfee
15 5 (0.71%) CheckPoint
15 5 (0.71%) Sophos