IT Support Contracts

The median contractor rate for an IT Support was £155 per day in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support UK
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	368	347	321
Rank change year-on-year	-21	-26
Contract jobs requiring an IT Support	256	337	370
As % of all contract IT jobs advertised in the UK	0.54%	0.62%	0.67%
As % of the Job Titles category	0.57%	0.66%	0.71%
Number of daily rates quoted	128	157	147
Median daily rate	£155	£165	£165
Median daily rate % change year-on-year	-6.06%	-
90% offered a daily rate of more than	£110	£105	£105
10% offered a daily rate of more than	£300	£351	£300
UK excluding London median daily rate	£135	£150	£158
% change year-on-year	-10.00%	-4.76%
Number of hourly rates quoted	56	86	111
Median hourly rate	£15.25	£14.00	£13.87
Median hourly rate % change year-on-year	+8.92%	+0.93%
90% offered a hourly rate of more than	£11.58	£9.75	£10.00
10% offered a hourly rate of more than	£23.00	£22.50	£21.00
UK excluding London median hourly rate	£14.14	£14.00	£13.87
% change year-on-year	+0.98%	+0.93%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles UK
Contract job vacancies with a job title containing a recognized job role	44656	51218	52310
As % of all contract IT job vacancies advertised in the UK	94.78%	94.87%	94.84%
Number of daily rates quoted	28833	33387	32903
Median daily rate	£438	£425	£400
Median daily rate % change year-on-year	+2.94%	+6.25%
90% offered a daily rate of more than	£275	£260	£245
10% offered a daily rate of more than	£600	£600	£568
UK excluding London median daily rate	£400	£400	£370
% change year-on-year	-	+8.10%
Number of hourly rates quoted	1389	1533	1989
Median hourly rate	£18.10	£17.50	£16.50
Median hourly rate % change year-on-year	+3.42%	+6.06%
90% offered a hourly rate of more than	£11.44	£11.00	£11.00
10% offered a hourly rate of more than	£47.50	£44.00	£40.00
UK excluding London median hourly rate	£17.50	£17.50	£16.14
% change year-on-year	-	+8.42%

IT Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured IT Support in the job title.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 3 months to 27 June 2017.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 3 months to 27 June 2017.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	-36	226	£163	-4.41%	224
London	-22	89	£200	+9.58%	54
South East	-2	46	£145	-27.50%	60
City of London	+9	26	£213	-6.07%	12
Scotland	+37	22	£115	-2.12%	8
East of England	-13	22	£143	-8.06%	25
South West	+5	18	£225	+66.66%	17
West Midlands	+21	15	£115	+1.09%	18
North West	+10	14	£168	-20.23%	25
East Midlands	-4	13	£150	-34.78%	5
Oxfordshire	-5	11	£145	-58.57%	5
Coventry	+22	10	£123	-44.94%	2
Glasgow	+11	10	£120	-60.00%	3
Hampshire	+8	10	£175	-5.40%	18
Berkshire	+18	9	£130	-10.34%	11
Oxford	+5	8	£158	-	1
Hertfordshire	-7	8	£130	-31.57%	8
Edinburgh	+21	7	£103	-10.86%	5
Manchester	+15	7	£105	-12.50%	13
Surrey	+5	7	£163	-36.27%	7
Yorkshire	+22	6	£156	+73.61%	16
Buckinghamshire	-11	6	£125	-9.09%	12
Southampton	+5	5	£115	+27.77%	6
Exeter	+3	5	-	-
Devon	+1	5	-	-
Leicestershire	-5	5	£125	-	1
Essex	-15	5	£130	-	5
Warwick	+9	4	£125	-	1
Warwickshire	+2	4	£125	-20.00%	3
Bristol	+1	4	£275	-	4

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1	369 (65.89%)	Windows
2	264 (47.14%)	Active Directory
3	220 (39.29%)	Microsoft
4	192 (34.29%)	Windows 7
5	181 (32.32%)	Microsoft Office
6	112 (20.00%)	ITIL
7	91 (16.25%)	Windows Server
8	85 (15.18%)	Windows 10
9	77 (13.75%)	Office 365
9	77 (13.75%)	Finance
10	65 (11.61%)	MS Exchange
11	61 (10.89%)	VPN
12	55 (9.82%)	VMware
13	52 (9.29%)	Apple
13	52 (9.29%)	LAN

14	50 (8.93%)	WAN
14	50 (8.93%)	Cisco
15	49 (8.75%)	Windows Server 2008
16	48 (8.57%)	Windows 8
17	47 (8.39%)	Android
18	46 (8.21%)	SCCM
18	46 (8.21%)	Incident Management
19	45 (8.04%)	HP
20	44 (7.86%)	SLA
21	43 (7.68%)	DNS
22	42 (7.50%)	Windows Server 2012
23	40 (7.14%)	Citrix
23	40 (7.14%)	SharePoint
24	39 (6.96%)	DHCP
25	37 (6.61%)	Smartphone

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	65 (11.61%)	MS Exchange
2	40 (7.14%)	SharePoint
3	24 (4.29%)	Exchange Server 2010
4	20 (3.57%)	Skype for Business
5	15 (2.68%)	IIS
6	13 (2.32%)	Exchange Server 2007
7	10 (1.79%)	Exchange Server 2013
8	8 (1.43%)	Blackberry Enterprise Server
8	8 (1.43%)	Exchange Server 2003
8	8 (1.43%)	IBM Notes
9	5 (0.89%)	SharePoint 2013
10	4 (0.71%)	Apache
11	2 (0.36%)	CMS
11	2 (0.36%)	SharePoint 2010
11	2 (0.36%)	WebSphere
12	1 (0.18%)	Apache Solr
12	1 (0.18%)	Confluence
12	1 (0.18%)	Moodle
12	1 (0.18%)	Oracle Workflow
12	1 (0.18%)	Umbraco

Applications
1	181 (32.32%)	Microsoft Office
2	28 (5.00%)	Microsoft Excel
3	17 (3.04%)	Microsoft PowerPoint
4	9 (1.61%)	Spreadsheet
5	5 (0.89%)	MS Visio
6	4 (0.71%)	InfoPath
7	2 (0.36%)	Photoshop
8	1 (0.18%)	Acrobat
8	1 (0.18%)	Adobe Creative Suite
8	1 (0.18%)	CINEMA 4D

Business Applications
1	5 (0.89%)	Dynamics NAV
2	4 (0.71%)	Pegasus Opera
3	3 (0.54%)	Dynamics CRM
3	3 (0.54%)	Teamcenter
3	3 (0.54%)	thinkFolio
4	2 (0.36%)	assyst
4	2 (0.36%)	Dynamics GP
5	1 (0.18%)	Adobe Campaign
5	1 (0.18%)	Eikon
5	1 (0.18%)	Northgate Housing
5	1 (0.18%)	Remedy ITSM
5	1 (0.18%)	Sage 1000
5	1 (0.18%)	SAP Business One
5	1 (0.18%)	SAP Oil and Gas

Cloud Services
1	77 (13.75%)	Office 365
2	6 (1.07%)	G Suite
3	5 (0.89%)	Microsoft Azure
4	3 (0.54%)	OneDrive
5	2 (0.36%)	Amazon AWS
5	2 (0.36%)	Google Drive
6	1 (0.18%)	Adobe Creative Cloud
6	1 (0.18%)	Akamai
6	1 (0.18%)	SaaS
6	1 (0.18%)	Yammer

Communications & Networking
1	61 (10.89%)	VPN
2	52 (9.29%)	LAN
3	50 (8.93%)	WAN
4	43 (7.68%)	DNS
5	39 (6.96%)	DHCP
6	36 (6.43%)	TCP/IP
7	35 (6.25%)	Firewall
8	27 (4.82%)	VoIP
8	27 (4.82%)	Wireless
9	23 (4.11%)	Wi-Fi
10	22 (3.93%)	Internet
11	18 (3.21%)	SAN
12	16 (2.86%)	Skype
13	9 (1.61%)	Network Security
14	7 (1.25%)	iSCSI
14	7 (1.25%)	PBX
15	6 (1.07%)	BGP
15	6 (1.07%)	OSPF
15	6 (1.07%)	Structured Cabling
15	6 (1.07%)	VXLAN

Database & Business Intelligence
1	24 (4.29%)	SQL Server
2	6 (1.07%)	Relational Database
2	6 (1.07%)	SQL Server 2012
3	5 (0.89%)	Crystal Reports
3	5 (0.89%)	Oracle Reports
3	5 (0.89%)	SQL Server 2008
4	4 (0.71%)	SQL Server 2005
5	3 (0.54%)	MS Access
5	3 (0.54%)	MySQL
6	1 (0.18%)	Data Warehouse
6	1 (0.18%)	Electronic Patient Records
6	1 (0.18%)	Essbase
6	1 (0.18%)	FileMaker
6	1 (0.18%)	PostgreSQL
6	1 (0.18%)	SQL Server Reporting Services

Development Applications
1	10 (1.79%)	JIRA
2	4 (0.71%)	Team Foundation Server
3	3 (0.54%)	Jenkins
3	3 (0.54%)	Visual Studio
4	2 (0.36%)	Eclipse

General
1	77 (13.75%)	Finance
2	13 (2.32%)	Retail
2	13 (2.32%)	Telecoms
3	12 (2.14%)	Banking
4	9 (1.61%)	Front Office
5	8 (1.43%)	Advertising
6	7 (1.25%)	Law
6	7 (1.25%)	Legal
7	5 (0.89%)	Manufacturing
7	5 (0.89%)	Pharmaceutical
8	4 (0.71%)	Electronics
9	3 (0.54%)	Marketing
10	2 (0.36%)	Automotive
10	2 (0.36%)	French Language
10	2 (0.36%)	Games
10	2 (0.36%)	Local Government
10	2 (0.36%)	Spanish Language
11	1 (0.18%)	Back Office
11	1 (0.18%)	German Language
11	1 (0.18%)	Publishing

Libraries, Frameworks & Software Standards
1	4 (0.71%)	.NET
1	4 (0.71%)	Web Services
2	2 (0.36%)	HTML
2	2 (0.36%)	WAP
3	1 (0.18%)	ASP.NET
3	1 (0.18%)	ASP.NET MVC
3	1 (0.18%)	ASP.NET MVC 4
3	1 (0.18%)	COM
3	1 (0.18%)	IBM Integration Bus
3	1 (0.18%)	J2EE
3	1 (0.18%)	Software Packaging
3	1 (0.18%)	WebSphere MQ
3	1 (0.18%)	XML

Miscellaneous
1	37 (6.61%)	Analytical Skills
1	37 (6.61%)	Smartphone
2	22 (3.93%)	Blackberry
2	22 (3.93%)	Video Conferencing
3	18 (3.21%)	iPhone
4	17 (3.04%)	Data Centre
4	17 (3.04%)	Driving Licence
5	16 (2.86%)	RSA SecurID
6	14 (2.50%)	iPad
7	8 (1.43%)	Fat Client
7	8 (1.43%)	NHS
7	8 (1.43%)	Thin Client
8	7 (1.25%)	Management Information System
9	6 (1.07%)	CMDB
9	6 (1.07%)	Equities
9	6 (1.07%)	Linux Command Line
10	5 (0.89%)	Computer Science
10	5 (0.89%)	HTC Vive
11	4 (0.71%)	Handset
11	4 (0.71%)	Replication

Operating Systems
1	369 (65.89%)	Windows
2	192 (34.29%)	Windows 7
3	91 (16.25%)	Windows Server
4	85 (15.18%)	Windows 10
5	49 (8.75%)	Windows Server 2008
6	48 (8.57%)	Windows 8
7	47 (8.39%)	Android
8	42 (7.50%)	Windows Server 2012
9	36 (6.43%)	Windows XP
10	32 (5.71%)	Linux
11	30 (5.36%)	Windows Server 2003
12	26 (4.64%)	Apple iOS
13	20 (3.57%)	Mac OS X
14	16 (2.86%)	Unix
15	12 (2.14%)	Mac OS
16	5 (0.89%)	Windows 2000
17	4 (0.71%)	CentOS
17	4 (0.71%)	SUSE
17	4 (0.71%)	Ubuntu
18	2 (0.36%)	Red Hat Enterprise Linux

Processes & Methodologies
1	112 (20.00%)	ITIL
2	46 (8.21%)	Incident Management
3	29 (5.18%)	Service Management
4	28 (5.00%)	Migration
5	26 (4.64%)	Change Management
5	26 (4.64%)	ITSM
6	19 (3.39%)	Break/Fix
7	18 (3.21%)	Service Delivery
8	15 (2.68%)	Time Management
9	13 (2.32%)	Asset Management
10	12 (2.14%)	Coaching
10	12 (2.14%)	Problem Management
10	12 (2.14%)	Project Management
11	9 (1.61%)	CRM
11	9 (1.61%)	Disaster Recovery
11	9 (1.61%)	Investment Management
11	9 (1.61%)	Network Management
11	9 (1.61%)	Stakeholder Management
12	8 (1.43%)	DNA
12	8 (1.43%)	ERP

Programming Languages
1	34 (6.07%)	SQL
2	9 (1.61%)	C#
2	9 (1.61%)	PowerShell
3	8 (1.43%)	Perl
3	8 (1.43%)	Shell Script
3	8 (1.43%)	VB
4	7 (1.25%)	C
4	7 (1.25%)	Java
4	7 (1.25%)	PHP
5	6 (1.07%)	VBScript
6	3 (0.54%)	Python
7	2 (0.36%)	JavaScript
8	1 (0.18%)	C++
8	1 (0.18%)	COBOL
8	1 (0.18%)	PL/SQL
8	1 (0.18%)	VBA

Qualifications
1	31 (5.54%)	Microsoft Certification
2	30 (5.36%)	Security Cleared
3	22 (3.93%)	SC Cleared
4	19 (3.39%)	Degree
5	14 (2.50%)	ITIL Certification
6	12 (2.14%)	CCNA
6	12 (2.14%)	Cisco Certification
7	9 (1.61%)	DBS Check
7	9 (1.61%)	MCP
7	9 (1.61%)	MCSE
8	8 (1.43%)	CCNP
9	6 (1.07%)	ITIL Foundation Certificate
10	5 (0.89%)	A+ Certification
10	5 (0.89%)	MCDST
10	5 (0.89%)	MCTS
11	4 (0.71%)	CTC Cleared
11	4 (0.71%)	MCITP
11	4 (0.71%)	MCSA
12	3 (0.54%)	DV Cleared
12	3 (0.54%)	ECDL

Quality Assurance & Compliance
1	44 (7.86%)	SLA
2	9 (1.61%)	Disclosure Scotland
3	7 (1.25%)	PMO
4	6 (1.07%)	Sarbanes-Oxley
5	3 (0.54%)	Dodd-Frank
6	2 (0.36%)	ISO/IEC 27001
6	2 (0.36%)	QA
7	1 (0.18%)	GMP
7	1 (0.18%)	GxP
7	1 (0.18%)	PCI DSS

System Software
1	264 (47.14%)	Active Directory
2	25 (4.46%)	VMware Infrastructure
3	19 (3.39%)	Hyper-V
4	10 (1.79%)	vSphere
5	8 (1.43%)	Virtual Desktop
5	8 (1.43%)	VMware ESXi
6	7 (1.25%)	XenApp
7	6 (1.07%)	Virtual Machines
7	6 (1.07%)	XenDesktop
8	3 (0.54%)	Terminal Services
9	2 (0.36%)	VMware Server
10	1 (0.18%)	BitLocker
10	1 (0.18%)	ISA Server
10	1 (0.18%)	VMware Workstation

Systems Management
1	46 (8.21%)	SCCM
2	7 (1.25%)	WSUS
3	5 (0.89%)	Tivoli
3	5 (0.89%)	Tivoli Storage Manager
4	4 (0.71%)	Jamf Pro
5	3 (0.54%)	AirWatch
5	3 (0.54%)	Dollar Universe
5	3 (0.54%)	McAfee ePO
5	3 (0.54%)	NetBackup
5	3 (0.54%)	SCOM
5	3 (0.54%)	Systems Management Server (SMS)
5	3 (0.54%)	Unicenter
6	2 (0.36%)	Backup Exec
6	2 (0.36%)	DameWare
6	2 (0.36%)	Host Intrusion Detection System
7	1 (0.18%)	Cisco CME
7	1 (0.18%)	Microsoft Clustering
7	1 (0.18%)	Microsoft Data Protection Manager
7	1 (0.18%)	SCOrch
7	1 (0.18%)	vCenter Server

Vendors
1	220 (39.29%)	Microsoft
2	55 (9.82%)	VMware
3	52 (9.29%)	Apple
4	50 (8.93%)	Cisco
5	45 (8.04%)	HP
6	40 (7.14%)	Citrix
7	21 (3.75%)	Dell
8	20 (3.57%)	Google
9	14 (2.50%)	Toshiba
10	12 (2.14%)	ServiceNow
11	11 (1.96%)	Oracle
11	11 (1.96%)	SAP
12	9 (1.61%)	McAfee
12	9 (1.61%)	Sophos
13	8 (1.43%)	Lotus
14	7 (1.25%)	Adobe
14	7 (1.25%)	Fortinet
14	7 (1.25%)	IBM
14	7 (1.25%)	Remedy
14	7 (1.25%)	SolarWinds