Period
to 24 September 2018

The median contractor rate for an IT Support was £155 per day in advertised job vacancies during the 6 months to 24 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 310 394 357
Rank change year-on-year +84 -37 +26
Contract jobs requiring an IT Support 855 594 720
As % of all contract IT jobs advertised in the UK 0.84% 0.61% 0.67%
As % of the Job Titles category 0.89% 0.64% 0.71%
Number of daily rates quoted 457 334 356
UK median daily rate £155 £150 £166
Median daily rate % change year-on-year +3.33% -9.77% +0.76%
10th Percentile £103 £105 £102
90th Percentile £316 £324 £350
UK excluding London median daily rate £150 £145 £160
% change year-on-year +3.45% -9.38% -
Number of hourly rates quoted 222 127 189
UK median hourly rate £15.00 £15.00 £14.00
Median hourly rate % change year-on-year - +7.14% +2.19%
10th Percentile £10.21 £10.42 £10.00
90th Percentile £21.95 £26.01 £23.05
UK excluding London median hourly rate £14.28 £13.50 £13.50
% change year-on-year +5.74% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,601 92,453 101,204
% of contract IT jobs with a recognized job title 94.75% 94.93% 94.86%
Number of daily rates quoted 63,460 60,485 66,065
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,142 2,765 3,187
UK median hourly rate £17.50 £18.92 £18.94
Median hourly rate % change year-on-year -7.51% -0.08% +6.02%
10th Percentile £11.00 £10.75 £10.28
90th Percentile £48.75 £48.75 £46.25
UK excluding London median hourly rate £17.50 £18.00 £18.50
% change year-on-year -2.78% -2.70% +5.71%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 24 September 2018.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 24 September 2018.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 761 £158 +1.61% 532
UK excluding London +62 533 £150 +3.45% 480
London +59 304 £170 - 98
South East +52 183 £150 +3.45% 101
North of England +15 95 £175 -7.89% 135
Midlands -3 79 £140 +3.70% 89
North West +12 60 £175 +16.67% 77
East of England +9 54 £156 +0.81% 54
East Midlands +20 45 £148 -1.67% 30
Scotland -27 45 £136 +18.57% 34
South West -1 43 £130 -21.21% 55
West Midlands -21 33 £130 - 59
Yorkshire -8 28 £155 -26.19% 39
Wales -14 25 £189 +45.19% 12
Northern Ireland +43 8 £104 -
North East -12 7 £336 +149.07% 19
Channel Islands - 1 £175 -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 September 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 544 (63.63%) Windows
2 388 (45.38%) Active Directory
3 325 (38.01%) Microsoft
4 242 (28.30%) Windows 7
5 235 (27.49%) Microsoft Office
6 233 (27.25%) Windows 10
7 205 (23.98%) Office 365
8 179 (20.94%) ITIL
9 137 (16.02%) Windows Server
10 100 (11.70%) VMware
11 92 (10.76%) Finance
12 91 (10.64%) LAN
13 88 (10.29%) Apple
13 88 (10.29%) SCCM
14 86 (10.06%) Problem-Solving
15 85 (9.94%) Cisco
16 79 (9.24%) DNS
17 73 (8.54%) WAN
18 72 (8.42%) Citrix
19 71 (8.30%) MS Exchange
20 67 (7.84%) DHCP
21 65 (7.60%) Windows Server 2008
22 62 (7.25%) VPN
23 61 (7.13%) Windows 8
24 60 (7.02%) Windows Server 2012
24 60 (7.02%) TCP/IP
25 59 (6.90%) Apple iOS
26 58 (6.78%) SLA
27 52 (6.08%) HP
27 52 (6.08%) VMware Infrastructure

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 71 (8.30%) MS Exchange
2 51 (5.96%) SharePoint
3 38 (4.44%) Skype for Business
4 18 (2.11%) Exchange Server 2010
5 9 (1.05%) Apache
6 7 (0.82%) IBM Notes
7 6 (0.70%) Blackberry Enterprise Server
7 6 (0.70%) IIS
8 4 (0.47%) Exchange Server 2013
9 3 (0.35%) CMS
10 2 (0.23%) Exchange Server 2003
10 2 (0.23%) Oracle SOA Suite
10 2 (0.23%) SharePoint Server
10 2 (0.23%) Tomcat
10 2 (0.23%) WebSphere
11 1 (0.12%) Confluence
11 1 (0.12%) Drupal
11 1 (0.12%) nginx
11 1 (0.12%) SharePoint 2013
11 1 (0.12%) WordPress
Applications
1 235 (27.49%) Microsoft Office
2 30 (3.51%) Microsoft Excel
3 10 (1.17%) Microsoft PowerPoint
4 7 (0.82%) MS Visio
5 5 (0.58%) CINEMA 4D
6 4 (0.47%) Microsoft Project
7 2 (0.23%) Adobe Captivate
8 1 (0.12%) Acrobat
8 1 (0.12%) CATIA
8 1 (0.12%) Photoshop
8 1 (0.12%) Spreadsheet
Business Applications
1 6 (0.70%) Remedy ITSM
2 5 (0.58%) Dynamics CRM
3 3 (0.35%) ENOVIA
4 1 (0.12%) assyst
4 1 (0.12%) Dynamics GP
4 1 (0.12%) Dynamics NAV
4 1 (0.12%) OPENHousing
Cloud Services
1 205 (23.98%) Office 365
2 20 (2.34%) Microsoft Azure
3 14 (1.64%) G Suite
4 7 (0.82%) Mimecast
4 7 (0.82%) OneDrive
5 6 (0.70%) Amazon AWS
6 5 (0.58%) Cloud Computing
7 3 (0.35%) Azure Active Directory
8 2 (0.23%) Akamai
9 1 (0.12%) Dynamics 365
9 1 (0.12%) Google Cloud Platform
9 1 (0.12%) Google Drive
9 1 (0.12%) GoToWebinar
9 1 (0.12%) SaaS
9 1 (0.12%) Yammer
Communications & Networking
1 91 (10.64%) LAN
2 79 (9.24%) DNS
3 73 (8.54%) WAN
4 67 (7.84%) DHCP
5 62 (7.25%) VPN
6 60 (7.02%) TCP/IP
7 45 (5.26%) Skype
8 43 (5.03%) Firewall
9 36 (4.21%) Wireless
10 32 (3.74%) VoIP
11 30 (3.51%) Wi-Fi
12 29 (3.39%) Internet
13 23 (2.69%) Cisco IOS
14 20 (2.34%) Remote Desktop
15 15 (1.75%) SAN
15 15 (1.75%) WLAN
16 13 (1.52%) Network Security
17 10 (1.17%) NAS
17 10 (1.17%) SMS
18 9 (1.05%) VLAN
Database & Business Intelligence
1 22 (2.57%) SQL Server
2 5 (0.58%) Oracle Database
2 5 (0.58%) Relational Database
3 3 (0.35%) Data Warehouse
4 2 (0.23%) Apache Cassandra
4 2 (0.23%) GIS
4 2 (0.23%) MS Access
4 2 (0.23%) MySQL
4 2 (0.23%) SQL Server 2005
4 2 (0.23%) SQL Server 2008
4 2 (0.23%) SQL Server 2012
5 1 (0.12%) BusinessObjects
5 1 (0.12%) Crystal Reports
5 1 (0.12%) EDMS
5 1 (0.12%) Geospatial Data
5 1 (0.12%) phpMyAdmin
5 1 (0.12%) Power BI
5 1 (0.12%) SQL Server 2014
Development Applications
1 14 (1.64%) JIRA
2 4 (0.47%) Git (software)
2 4 (0.47%) Subversion
3 2 (0.23%) Hudson
4 1 (0.12%) Toad
4 1 (0.12%) TortoiseSVN
General
1 92 (10.76%) Finance
2 27 (3.16%) Retail
3 26 (3.04%) Telecoms
4 24 (2.81%) Banking
5 15 (1.75%) Law
5 15 (1.75%) Legal
6 11 (1.29%) Front Office
7 9 (1.05%) Financial Institution
7 9 (1.05%) Spanish Language
8 8 (0.94%) Manufacturing
9 7 (0.82%) Games
10 5 (0.58%) Advertising
10 5 (0.58%) Back Office
10 5 (0.58%) Billing
10 5 (0.58%) Humanities
10 5 (0.58%) Pharmaceutical
10 5 (0.58%) Social Science
11 4 (0.47%) Automotive
11 4 (0.47%) Investment Banking
12 3 (0.35%) Publishing
Libraries, Frameworks & Software Standards
1 4 (0.47%) .NET
1 4 (0.47%) Web Services
2 3 (0.35%) COM
2 3 (0.35%) HTML
3 2 (0.23%) Middleware
3 2 (0.23%) RabbitMQ
4 1 (0.12%) 802.1X
4 1 (0.12%) CSS
4 1 (0.12%) Flash
4 1 (0.12%) Gearman
4 1 (0.12%) JSP
4 1 (0.12%) LAMP
4 1 (0.12%) LEMP Stack
4 1 (0.12%) XML
4 1 (0.12%) XMPP
4 1 (0.12%) XSLT
Miscellaneous
1 47 (5.50%) iPhone
2 36 (4.21%) Blackberry
2 36 (4.21%) Smartphone
2 36 (4.21%) Video Conferencing
3 33 (3.86%) Analytical Skills
4 24 (2.81%) Driving Licence
5 23 (2.69%) Self-Motivation
6 20 (2.34%) iPad
7 17 (1.99%) NHS
8 13 (1.52%) Management Information System
9 10 (1.17%) Fat Client
9 10 (1.17%) Thin Client
10 9 (1.05%) CMDB
10 9 (1.05%) Data Centre
11 8 (0.94%) Replication
12 6 (0.70%) Chip and PIN
12 6 (0.70%) Computer Science
12 6 (0.70%) EPoS
12 6 (0.70%) Handset
13 4 (0.47%) Online Gambling
Operating Systems
1 544 (63.63%) Windows
2 242 (28.30%) Windows 7
3 233 (27.25%) Windows 10
4 137 (16.02%) Windows Server
5 65 (7.60%) Windows Server 2008
6 61 (7.13%) Windows 8
7 60 (7.02%) Windows Server 2012
8 59 (6.90%) Apple iOS
9 51 (5.96%) Android
10 45 (5.26%) Linux
11 43 (5.03%) Mac OS X
12 39 (4.56%) Windows XP
13 26 (3.04%) Mac OS
14 12 (1.40%) Unix
15 7 (0.82%) Windows Server 2003
16 6 (0.70%) CentOS
16 6 (0.70%) SUSE Linux Enterprise Server
17 5 (0.58%) Windows 2000
18 4 (0.47%) Windows Vista
19 2 (0.23%) Ubuntu
Processes & Methodologies
1 179 (20.94%) ITIL
2 86 (10.06%) Problem-Solving
3 41 (4.80%) Service Management
4 39 (4.56%) Change Management
5 31 (3.63%) Migration
5 31 (3.63%) Proactive Monitoring
6 30 (3.51%) Service Delivery
7 25 (2.92%) Asset Management
8 24 (2.81%) Incident Management
9 21 (2.46%) ITSM
10 20 (2.34%) Continuous Improvement
11 19 (2.22%) Patch Management
11 19 (2.22%) Root Cause Analysis
12 18 (2.11%) Disaster Recovery
12 18 (2.11%) Problem Management
13 17 (1.99%) Infrastructure Engineering
13 17 (1.99%) Project Management
14 16 (1.87%) Information Security
14 16 (1.87%) Stakeholder Management
15 15 (1.75%) Time Management
Programming Languages
1 39 (4.56%) SQL
2 28 (3.27%) PowerShell
3 15 (1.75%) VB
4 7 (0.82%) C
4 7 (0.82%) Java
5 6 (0.70%) C#
6 5 (0.58%) Bash Shell
7 4 (0.47%) Shell Script
8 3 (0.35%) Perl
8 3 (0.35%) PHP
8 3 (0.35%) PL/SQL
8 3 (0.35%) VBA
9 2 (0.23%) COBOL
9 2 (0.23%) Python
10 1 (0.12%) JavaScript
10 1 (0.12%) T-SQL
10 1 (0.12%) VBScript
Qualifications
1 48 (5.61%) Microsoft Certification
2 46 (5.38%) Degree
3 31 (3.63%) MCP
4 29 (3.39%) MCSE
4 29 (3.39%) Security Cleared
5 26 (3.04%) MCSA
6 22 (2.57%) ITIL Certification
6 22 (2.57%) SC Cleared
7 20 (2.34%) DBS Check
8 17 (1.99%) Cisco Certification
9 15 (1.75%) ITIL Foundation Certificate
10 12 (1.40%) CCNA
11 10 (1.17%) MCTS
11 10 (1.17%) PRINCE2 Certification
12 8 (0.94%) BPSS Clearance
13 7 (0.82%) Postgraduate
14 6 (0.70%) A+ Certification
15 5 (0.58%) MCITP
15 5 (0.58%) Numerate Degree
16 4 (0.47%) CCNP
Quality Assurance & Compliance
1 58 (6.78%) SLA
2 8 (0.94%) PMO
3 5 (0.58%) Disclosure Scotland
4 4 (0.47%) GDPR
4 4 (0.47%) ISO/IEC 27001
5 3 (0.35%) QA
6 2 (0.23%) PCI DSS
7 1 (0.12%) Cyber Essentials
7 1 (0.12%) Data Quality
7 1 (0.12%) ISO 9001
System Software
1 388 (45.38%) Active Directory
2 52 (6.08%) VMware Infrastructure
3 24 (2.81%) Hyper-V
4 21 (2.46%) BitLocker
5 10 (1.17%) VMware ESXi
6 8 (0.94%) Virtual Servers
6 8 (0.94%) vSphere
6 8 (0.94%) XenApp
7 7 (0.82%) Virtual Desktop
7 7 (0.82%) Virtual Machines
8 5 (0.58%) VMware Server
9 4 (0.47%) Terminal Services
10 3 (0.35%) Microsoft Virtual Server
10 3 (0.35%) XenDesktop
10 3 (0.35%) XenServer
11 2 (0.23%) Firmware
11 2 (0.23%) IAG
11 2 (0.23%) NFS
11 2 (0.23%) StorNext
12 1 (0.12%) VirtualBox
Systems Management
1 88 (10.29%) SCCM
2 27 (3.16%) Systems Management Server (SMS)
3 20 (2.34%) Microsoft Intune
4 14 (1.64%) WSUS
5 12 (1.40%) Backup Exec
6 11 (1.29%) AirWatch
7 9 (1.05%) Jamf Pro
8 7 (0.82%) McAfee ePO
9 5 (0.58%) SCOM
9 5 (0.58%) vCenter Server
10 4 (0.47%) ZENworks
11 3 (0.35%) HP SIM
11 3 (0.35%) Norton AntiVirus
11 3 (0.35%) SCSM
11 3 (0.35%) Tivoli
12 2 (0.23%) Control-M
12 2 (0.23%) Forefront Identity Manager
12 2 (0.23%) Nagios
12 2 (0.23%) NetBackup
12 2 (0.23%) Tivoli Storage Manager
Vendors
1 325 (38.01%) Microsoft
2 100 (11.70%) VMware
3 88 (10.29%) Apple
4 85 (9.94%) Cisco
5 72 (8.42%) Citrix
6 52 (6.08%) HP
7 33 (3.86%) ServiceNow
8 29 (3.39%) Remedy
9 24 (2.81%) McAfee
10 15 (1.75%) Ivanti
11 14 (1.64%) Dell
12 12 (1.40%) Altiris
12 12 (1.40%) Veeam
13 11 (1.29%) Oracle
13 11 (1.29%) Polycom
14 10 (1.17%) Adobe
14 10 (1.17%) Bloomberg
14 10 (1.17%) Meraki
14 10 (1.17%) Symantec
15 9 (1.05%) Reuters