IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £218, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 241 201 222
Rank change year-on-year -40 +21 +56
Contract jobs requiring an IT Support 319 503 727
As % of all contract jobs advertised in the UK 1.09% 1.15% 1.22%
As % of the Job Titles category 1.18% 1.24% 1.29%
Number of daily rates quoted 160 324 480
10th Percentile £150 £129 £125
25th Percentile £178 £150 £150
Median daily rate (50th Percentile) £218 £200 £189
Median % change year-on-year +8.75% +5.82% +5.00%
75th Percentile £288 £244 £250
90th Percentile £413 £325 £338
UK excluding London median daily rate £200 £190 £180
% change year-on-year +5.26% +5.56% +2.86%
Number of hourly rates quoted 51 113 68
10th Percentile £13.00 £10.95 £12.38
25th Percentile £17.44 £12.00 £15.39
Median hourly rate £18.51 £15.42 £19.50
Median % change year-on-year +20.04% -20.92% +14.71%
75th Percentile £24.42 £22.23 £25.00
90th Percentile £35.89 £25.00 £29.51
UK excluding London median hourly rate £18.31 £13.30 £18.50
% change year-on-year +37.63% -28.11% +19.35%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 1 May 2025.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 1 May 2025.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -30 279 £220 +10.00% 428
UK excluding London -18 228 £200 +5.26% 358
London -12 87 £238 +13.10% 113
North of England -15 62 £200 +5.26% 84
Work from Home +30 58 £250 +25.00% 113
South East -6 40 £300 +51.90% 106
Midlands +22 35 £150 - 75
North West -3 33 £200 +10.34% 37
South West +37 31 £215 +6.83% 41
Yorkshire -2 25 £200 -6.98% 40
East of England +31 23 £180 -10.00% 41
West Midlands +21 22 £150 -27.27% 28
Scotland -20 15 £194 +15.67% 15
Wales -1 14 £190 +31.03% 7
East Midlands +4 13 £175 +16.67% 46
Northern Ireland -2 8 £150 -28.57% 5
North East -9 4 - - 9

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 160 (50.16%) Microsoft
2 155 (48.59%) Windows
3 140 (43.89%) Social Skills
4 131 (41.07%) Microsoft 365
5 105 (32.92%) Active Directory
6 84 (26.33%) Problem-Solving
7 77 (24.14%) Customer Service
8 61 (19.12%) Microsoft Office
9 58 (18.18%) Azure
10 55 (17.24%) Windows 10
10 55 (17.24%) ITIL
11 48 (15.05%) Entra ID
11 48 (15.05%) Inclusion and Diversity
12 41 (12.85%) Finance
13 39 (12.23%) Service Management
14 37 (11.60%) Microsoft Intune
15 36 (11.29%) VPN
16 34 (10.66%) Public Sector
17 32 (10.03%) ITSM
18 31 (9.72%) Analytical Skills
19 29 (9.09%) ServiceNow
20 28 (8.78%) Apple iOS
20 28 (8.78%) SharePoint
20 28 (8.78%) Mac OS
20 28 (8.78%) Degree
21 27 (8.46%) Security Cleared
22 25 (7.84%) Cybersecurity
23 24 (7.52%) Wi-Fi
23 24 (7.52%) Microsoft Exchange
24 22 (6.90%) Apple

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (8.78%) SharePoint
2 24 (7.52%) Microsoft Exchange
3 2 (0.63%) Apache
3 2 (0.63%) IIS
3 2 (0.63%) Tomcat
4 1 (0.31%) Confluence
4 1 (0.31%) IBM Notes
4 1 (0.31%) SharePoint 2013
Applications
1 61 (19.12%) Microsoft Office
2 4 (1.25%) Microsoft Excel
3 2 (0.63%) Microsoft PowerPoint
3 2 (0.63%) Microsoft Project
4 1 (0.31%) AutoCAD
4 1 (0.31%) MS Visio
4 1 (0.31%) Spreadsheet
Business Applications
1 1 (0.31%) assyst
1 1 (0.31%) BambooHR
1 1 (0.31%) NetSuite
1 1 (0.31%) Remedy ITSM
Cloud Services
1 131 (41.07%) Microsoft 365
2 58 (18.18%) Azure
3 48 (15.05%) Entra ID
4 15 (4.70%) Asana
5 14 (4.39%) Google Workspace
6 12 (3.76%) OneDrive
6 12 (3.76%) Slack
7 9 (2.82%) SaaS
8 5 (1.57%) AWS
9 4 (1.25%) GCP
10 2 (0.63%) Mimecast
10 2 (0.63%) Power Platform
10 2 (0.63%) WhatsApp
11 1 (0.31%) Cloud Computing
11 1 (0.31%) Dynamics 365
11 1 (0.31%) Google Docs
11 1 (0.31%) Google Sheets
11 1 (0.31%) ShareGate
11 1 (0.31%) Smartsheet
Communications & Networking
1 36 (11.29%) VPN
2 24 (7.52%) Wi-Fi
3 21 (6.58%) Firewall
4 19 (5.96%) TCP/IP
5 17 (5.33%) DNS
6 15 (4.70%) DHCP
6 15 (4.70%) VLAN
7 11 (3.45%) LAN
8 9 (2.82%) Remote Desktop
9 6 (1.88%) VoIP
9 6 (1.88%) WAN
10 4 (1.25%) Wireless
11 3 (0.94%) IPsec
11 3 (0.94%) Skype
12 2 (0.63%) Internet
12 2 (0.63%) NAS
12 2 (0.63%) Network Security
12 2 (0.63%) SAN
12 2 (0.63%) Softphone
13 1 (0.31%) Intrusion Detection
Database & Business Intelligence
1 2 (0.63%) MySQL
1 2 (0.63%) Power BI
1 2 (0.63%) SQL Server
2 1 (0.31%) Oracle Reports
2 1 (0.31%) Power Query
Development Applications
1 9 (2.82%) JIRA
2 2 (0.63%) Jenkins
General
1 140 (43.89%) Social Skills
2 48 (15.05%) Inclusion and Diversity
3 41 (12.85%) Finance
4 34 (10.66%) Public Sector
5 31 (9.72%) Analytical Skills
6 12 (3.76%) Organisational Skills
7 11 (3.45%) Retail
8 9 (2.82%) Law
9 7 (2.19%) Manufacturing
10 5 (1.57%) Banking
10 5 (1.57%) Telecoms
11 4 (1.25%) Automotive
11 4 (1.25%) French Language
12 3 (0.94%) Billing
12 3 (0.94%) Electronics
12 3 (0.94%) Local Government
12 3 (0.94%) Marketing
13 2 (0.63%) Korean Language
13 2 (0.63%) Legal
13 2 (0.63%) Military
Libraries, Frameworks & Software Standards
1 2 (0.63%) .NET
1 2 (0.63%) LAMP
Miscellaneous
1 20 (6.27%) Onboarding
2 16 (5.02%) iPhone
2 16 (5.02%) Video Conferencing
3 14 (4.39%) Driving Licence
4 12 (3.76%) Smartphone
5 11 (3.45%) Management Information System
6 7 (2.19%) Enterprise Software
7 5 (1.57%) Self-Motivation
8 4 (1.25%) iPad
8 4 (1.25%) Legacy Systems
8 4 (1.25%) Molecular Biology
9 3 (0.94%) CMDB
9 3 (0.94%) Data Centre
9 3 (0.94%) Fat Client
9 3 (0.94%) Thin Client
9 3 (0.94%) Virtual Team
10 2 (0.63%) Data Protection Act
10 2 (0.63%) Hedge funds
10 2 (0.63%) Mobile App
10 2 (0.63%) NHS
Operating Systems
1 155 (48.59%) Windows
2 55 (17.24%) Windows 10
3 28 (8.78%) Apple iOS
3 28 (8.78%) Mac OS
4 20 (6.27%) Android
5 12 (3.76%) Windows Server
6 9 (2.82%) Windows 7
7 8 (2.51%) Linux
8 5 (1.57%) Windows Server 2016
9 3 (0.94%) Windows Server 2012
10 2 (0.63%) Windows Server 2019
11 1 (0.31%) VMS
11 1 (0.31%) Windows Server 2008
Processes & Methodologies
1 84 (26.33%) Problem-Solving
2 77 (24.14%) Customer Service
3 55 (17.24%) ITIL
4 39 (12.23%) Service Management
5 32 (10.03%) ITSM
6 25 (7.84%) Cybersecurity
7 21 (6.58%) Asset Management
7 21 (6.58%) Service Delivery
8 20 (6.27%) Logistics
8 20 (6.27%) Mobile Device Management
9 19 (5.96%) Incident Management
10 18 (5.64%) Collaborative Working
11 17 (5.33%) Project Management
12 15 (4.70%) Computer Science
13 12 (3.76%) Break/Fix
14 11 (3.45%) Stakeholder Management
15 10 (3.13%) Proactive Monitoring
15 10 (3.13%) Software Licensing
15 10 (3.13%) User Experience
16 9 (2.82%) IT Strategy
Programming Languages
1 5 (1.57%) PowerShell
1 5 (1.57%) SQL
2 2 (0.63%) PHP
3 1 (0.31%) Data Analysis Expressions
Qualifications
1 28 (8.78%) Degree
2 27 (8.46%) Security Cleared
3 17 (5.33%) A+ Certification
3 17 (5.33%) Microsoft Certification
3 17 (5.33%) SC Cleared
4 12 (3.76%) DBS Check
5 10 (3.13%) DV Cleared
6 5 (1.57%) MCP
6 5 (1.57%) Network+ Certification
7 4 (1.25%) ITIL Certification
8 3 (0.94%) CCENT
8 3 (0.94%) CCNA
8 3 (0.94%) Cisco Certification
8 3 (0.94%) Computer Science Degree
8 3 (0.94%) HND
8 3 (0.94%) ITIL Foundation Certificate
9 2 (0.63%) BPSS Clearance
9 2 (0.63%) Dell Certification
9 2 (0.63%) MCSA
Quality Assurance & Compliance
1 15 (4.70%) SLA
2 8 (2.51%) Accessibility
3 1 (0.31%) Cyber Essentials
3 1 (0.31%) Cyber Essentials PLUS
3 1 (0.31%) Data Quality
3 1 (0.31%) GDPR
3 1 (0.31%) ISO/IEC 27001
3 1 (0.31%) NIST
3 1 (0.31%) PCI DSS
System Software
1 105 (32.92%) Active Directory
2 5 (1.57%) Hyper-V
2 5 (1.57%) VMware Infrastructure
3 3 (0.94%) Virtual Desktop
3 3 (0.94%) vSphere
4 2 (0.63%) Docker
4 2 (0.63%) Firmware
5 1 (0.31%) BitLocker
5 1 (0.31%) VMware Workstation
5 1 (0.31%) XenApp
Systems Management
1 37 (11.60%) Microsoft Intune
2 12 (3.76%) SCCM
3 10 (3.13%) Jamf Pro
4 2 (0.63%) Autotask
4 2 (0.63%) CASB
4 2 (0.63%) Kubernetes
4 2 (0.63%) Malwarebytes
5 1 (0.31%) AirWatch
5 1 (0.31%) Plesk
5 1 (0.31%) SCOM
5 1 (0.31%) Single Sign-On
5 1 (0.31%) WSUS
Vendors
1 160 (50.16%) Microsoft
2 29 (9.09%) ServiceNow
3 22 (6.90%) Apple
4 21 (6.58%) Google
5 13 (4.08%) Dell
6 11 (3.45%) Cisco
7 10 (3.13%) VMware
8 8 (2.51%) Palo Alto
8 8 (2.51%) Zscaler
9 7 (2.19%) HP
9 7 (2.19%) SAP
10 5 (1.57%) Salesforce
11 4 (1.25%) Citrix
11 4 (1.25%) Meraki
12 3 (0.94%) Atlassian
13 2 (0.63%) ConnectWise
13 2 (0.63%) IBM
13 2 (0.63%) Ivanti
13 2 (0.63%) Oracle
13 2 (0.63%) SolarWinds