Period
to 14 December 2018

The median contractor rate for an IT Support was £158 per day in advertised job vacancies during the 6 months to 14 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 301 360 340
Rank change year-on-year +59 -20 +12
Contract jobs requiring an IT Support 909 711 739
As % of all contract IT jobs advertised in the UK 0.87% 0.69% 0.72%
As % of the Job Titles category 0.91% 0.73% 0.76%
Number of daily rates quoted 492 417 365
UK median daily rate £158 £150 £160
Median daily rate % change year-on-year +5.00% -6.25% -5.88%
10th Percentile £105 £106 £102
90th Percentile £325 £317 £338
UK excluding London median daily rate £150 £150 £151
% change year-on-year - -0.83% -5.47%
Number of hourly rates quoted 226 138 212
UK median hourly rate £15.00 £13.83 £13.50
Median hourly rate % change year-on-year +8.50% +2.41% -
10th Percentile £10.13 £10.44 £10.00
90th Percentile £22.93 £26.65 £21.00
UK excluding London median hourly rate £14.00 £13.16 £13.00
% change year-on-year +6.40% +1.21% -2.16%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 99,385 98,013 97,683
% of contract IT jobs with a recognized job title 94.73% 94.93% 94.79%
Number of daily rates quoted 65,815 64,975 63,714
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +4.29%
10th Percentile £270 £258 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £395
% change year-on-year +6.25% +1.27% +5.33%
Number of hourly rates quoted 3,045 2,860 3,314
UK median hourly rate £18.50 £18.70 £18.00
Median hourly rate % change year-on-year -1.07% +3.89% -
10th Percentile £11.00 £10.80 £10.50
90th Percentile £48.75 £47.85 £47.50
UK excluding London median hourly rate £17.50 £18.00 £17.50
% change year-on-year -2.78% +2.86% -

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 14 December 2018.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 14 December 2018.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 804 £158 -1.56% 531
UK excluding London +16 562 £150 - 482
London +64 324 £170 +6.25% 88
South East +36 199 £145 - 110
North of England +16 100 £175 -12.50% 141
Midlands -5 86 £140 -6.67% 91
East of England +20 61 £150 -4.00% 55
North West +12 60 £175 -10.26% 78
West Midlands -19 47 £139 +2.78% 50
Scotland -31 45 £145 +16.00% 23
East Midlands +17 38 £145 -20.55% 41
South West -34 32 £190 +20.63% 47
Wales -21 31 £160 +23.08% 16
Yorkshire -13 28 £155 -22.50% 47
North East +2 12 £173 +23.21% 16
Northern Ireland - 8 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 December 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 579 (63.70%) Windows
2 403 (44.33%) Active Directory
3 339 (37.29%) Microsoft
4 268 (29.48%) Windows 7
5 266 (29.26%) Microsoft Office
6 258 (28.38%) Windows 10
7 239 (26.29%) Office 365
8 173 (19.03%) ITIL
9 142 (15.62%) Windows Server
10 101 (11.11%) SCCM
11 99 (10.89%) Finance
12 97 (10.67%) VMware
13 96 (10.56%) LAN
14 95 (10.45%) Problem-Solving
15 88 (9.68%) Apple
16 83 (9.13%) Cisco
17 77 (8.47%) Citrix
18 74 (8.14%) SLA
19 66 (7.26%) Apple iOS
20 65 (7.15%) DNS
21 63 (6.93%) MS Exchange
22 62 (6.82%) WAN
23 61 (6.71%) Windows Server 2008
24 56 (6.16%) ServiceNow
25 55 (6.05%) SharePoint
26 54 (5.94%) iPhone
27 53 (5.83%) DHCP
27 53 (5.83%) Skype
28 52 (5.72%) TCP/IP
28 52 (5.72%) Android

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (6.93%) MS Exchange
2 55 (6.05%) SharePoint
3 34 (3.74%) Skype for Business
4 16 (1.76%) Exchange Server 2010
5 9 (0.99%) Exchange Server 2013
6 7 (0.77%) Apache
7 5 (0.55%) IIS
8 4 (0.44%) IBM Notes
9 3 (0.33%) CMS
9 3 (0.33%) IBM Domino
9 3 (0.33%) WordPress
10 2 (0.22%) Blackberry Enterprise Server
10 2 (0.22%) Tomcat
10 2 (0.22%) WebSphere
11 1 (0.11%) BizTalk Server
11 1 (0.11%) Confluence
11 1 (0.11%) Moodle
11 1 (0.11%) nginx
11 1 (0.11%) SharePoint 2010
11 1 (0.11%) SharePoint 2013
Applications
1 266 (29.26%) Microsoft Office
2 37 (4.07%) Microsoft Excel
3 22 (2.42%) Microsoft PowerPoint
4 7 (0.77%) MS Visio
5 6 (0.66%) CINEMA 4D
6 3 (0.33%) Adobe Captivate
6 3 (0.33%) Microsoft Project
7 2 (0.22%) Acrobat
8 1 (0.11%) Photoshop
8 1 (0.11%) Spreadsheet
8 1 (0.11%) Windchill
Business Applications
1 6 (0.66%) Remedy ITSM
2 3 (0.33%) LatentZero
2 3 (0.33%) thinkFolio
3 2 (0.22%) Carpe Diem
3 2 (0.22%) Dynamics AX
3 2 (0.22%) Dynamics NAV
3 2 (0.22%) Elite 3E
3 2 (0.22%) ENOVIA
4 1 (0.11%) assyst
4 1 (0.11%) Dynamics GP
4 1 (0.11%) NetSuite
4 1 (0.11%) OPENHousing
Cloud Services
1 239 (26.29%) Office 365
2 21 (2.31%) Microsoft Azure
3 19 (2.09%) G Suite
4 11 (1.21%) Amazon AWS
4 11 (1.21%) OneDrive
5 10 (1.10%) Mimecast
6 7 (0.77%) Cloud Computing
7 4 (0.44%) Google Drive
7 4 (0.44%) GoToWebinar
8 2 (0.22%) SaaS
9 1 (0.11%) Azure Active Directory
9 1 (0.11%) Google Cloud Platform
9 1 (0.11%) Yammer
Communications & Networking
1 96 (10.56%) LAN
2 65 (7.15%) DNS
3 62 (6.82%) WAN
4 53 (5.83%) DHCP
4 53 (5.83%) Skype
5 52 (5.72%) TCP/IP
6 50 (5.50%) VPN
7 44 (4.84%) Firewall
8 42 (4.62%) Wireless
9 36 (3.96%) VoIP
9 36 (3.96%) Wi-Fi
10 24 (2.64%) Internet
11 22 (2.42%) Cisco IOS
12 18 (1.98%) Remote Desktop
12 18 (1.98%) WLAN
13 15 (1.65%) Network Security
14 9 (0.99%) Intranet
14 9 (0.99%) Telepresence
14 9 (0.99%) WebEx
15 8 (0.88%) SAN
Database & Business Intelligence
1 18 (1.98%) SQL Server
2 6 (0.66%) Data Warehouse
3 5 (0.55%) Relational Database
4 4 (0.44%) GIS
4 4 (0.44%) SQL Server 2008
4 4 (0.44%) SQL Server 2012
5 3 (0.33%) Geospatial Data
5 3 (0.33%) SQL Server 2014
6 2 (0.22%) MS Access
6 2 (0.22%) MySQL
6 2 (0.22%) Oracle Database
6 2 (0.22%) SQL Server 2005
7 1 (0.11%) Apache Cassandra
7 1 (0.11%) Cognos Impromptu
7 1 (0.11%) Crystal Reports
7 1 (0.11%) EDMS
7 1 (0.11%) Electronic Patient Records
7 1 (0.11%) phpMyAdmin
Development Applications
1 14 (1.54%) JIRA
2 3 (0.33%) Hudson
3 1 (0.11%) Git (software)
3 1 (0.11%) Subversion
3 1 (0.11%) TortoiseSVN
General
1 99 (10.89%) Finance
2 36 (3.96%) Retail
3 24 (2.64%) Telecoms
4 17 (1.87%) Banking
5 14 (1.54%) Front Office
5 14 (1.54%) Legal
6 13 (1.43%) Law
7 12 (1.32%) Manufacturing
8 9 (0.99%) Billing
8 9 (0.99%) Spanish Language
9 7 (0.77%) Marketing
10 6 (0.66%) Back Office
10 6 (0.66%) Pharmaceutical
11 5 (0.55%) Games
11 5 (0.55%) Humanities
11 5 (0.55%) Investment Banking
11 5 (0.55%) Japanese Language
11 5 (0.55%) Publishing
11 5 (0.55%) Social Science
12 4 (0.44%) Financial Institution
Libraries, Frameworks & Software Standards
1 5 (0.55%) Web Services
2 4 (0.44%) XML
3 2 (0.22%) .NET
3 2 (0.22%) COM
3 2 (0.22%) CSS
3 2 (0.22%) Flash
3 2 (0.22%) HTML
3 2 (0.22%) Middleware
3 2 (0.22%) XMPP
3 2 (0.22%) XSLT
4 1 (0.11%) ASP.NET
4 1 (0.11%) EDI
4 1 (0.11%) Gearman
4 1 (0.11%) LAMP
4 1 (0.11%) LEMP Stack
4 1 (0.11%) RabbitMQ
4 1 (0.11%) WSDL
Miscellaneous
1 54 (5.94%) iPhone
2 46 (5.06%) Analytical Skills
3 45 (4.95%) Smartphone
4 40 (4.40%) Self-Motivation
5 35 (3.85%) Video Conferencing
6 34 (3.74%) Blackberry
7 33 (3.63%) Driving Licence
8 29 (3.19%) iPad
9 19 (2.09%) NHS
10 16 (1.76%) Data Centre
11 14 (1.54%) Management Information System
12 12 (1.32%) EPoS
13 8 (0.88%) CMDB
13 8 (0.88%) Fat Client
13 8 (0.88%) Thin Client
14 7 (0.77%) User Experience
15 6 (0.66%) Wiki
16 5 (0.55%) Handset
17 4 (0.44%) Online Gambling
17 4 (0.44%) Social Media
Operating Systems
1 579 (63.70%) Windows
2 268 (29.48%) Windows 7
3 258 (28.38%) Windows 10
4 142 (15.62%) Windows Server
5 66 (7.26%) Apple iOS
6 61 (6.71%) Windows Server 2008
7 52 (5.72%) Android
8 48 (5.28%) Windows Server 2012
9 43 (4.73%) Windows 8
10 37 (4.07%) Linux
11 34 (3.74%) Mac OS X
12 32 (3.52%) Mac OS
12 32 (3.52%) Windows XP
13 20 (2.20%) Unix
14 7 (0.77%) Windows Server 2003
15 4 (0.44%) Windows Vista
16 3 (0.33%) CentOS
16 3 (0.33%) SUSE Linux Enterprise Server
16 3 (0.33%) Windows 2000
17 2 (0.22%) Oracle Linux
Processes & Methodologies
1 173 (19.03%) ITIL
2 95 (10.45%) Problem-Solving
3 48 (5.28%) Service Management
4 32 (3.52%) Incident Management
5 31 (3.41%) Asset Management
5 31 (3.41%) Change Management
5 31 (3.41%) Migration
5 31 (3.41%) Service Delivery
6 27 (2.97%) Proactive Monitoring
7 26 (2.86%) Continuous Improvement
7 26 (2.86%) ITSM
8 22 (2.42%) Disaster Recovery
9 20 (2.20%) Time Management
10 18 (1.98%) Patch Management
11 16 (1.76%) Project Management
12 15 (1.65%) Problem Management
13 14 (1.54%) Agile Software Development
13 14 (1.54%) Computer Science
13 14 (1.54%) Information Security
14 13 (1.43%) Data Protection
Programming Languages
1 36 (3.96%) SQL
2 28 (3.08%) PowerShell
3 14 (1.54%) VB
4 9 (0.99%) C
5 8 (0.88%) VBA
6 7 (0.77%) Java
7 5 (0.55%) Perl
7 5 (0.55%) Shell Script
8 4 (0.44%) C#
8 4 (0.44%) PHP
8 4 (0.44%) Python
9 3 (0.33%) Bash Shell
9 3 (0.33%) T-SQL
10 2 (0.22%) VBScript
10 2 (0.22%) XPath
11 1 (0.11%) COBOL
11 1 (0.11%) JavaScript
Qualifications
1 51 (5.61%) Degree
2 50 (5.50%) Microsoft Certification
3 36 (3.96%) MCP
4 27 (2.97%) MCSA
4 27 (2.97%) MCSE
5 25 (2.75%) ITIL Certification
6 23 (2.53%) Security Cleared
7 20 (2.20%) DBS Check
8 18 (1.98%) SC Cleared
9 17 (1.87%) ITIL Foundation Certificate
10 13 (1.43%) Cisco Certification
10 13 (1.43%) MCTS
11 10 (1.10%) BPSS Clearance
11 10 (1.10%) CCNA
11 10 (1.10%) PRINCE2 Certification
12 9 (0.99%) A+ Certification
13 7 (0.77%) Computer Science Degree
13 7 (0.77%) Postgraduate
14 5 (0.55%) MCITP
14 5 (0.55%) Numerate Degree
Quality Assurance & Compliance
1 74 (8.14%) SLA
2 11 (1.21%) PMO
3 6 (0.66%) Disclosure Scotland
4 5 (0.55%) QA
5 3 (0.33%) GDPR
6 1 (0.11%) Cyber Essentials
6 1 (0.11%) Data Quality
6 1 (0.11%) GxP
6 1 (0.11%) HL7
6 1 (0.11%) ISO/IEC 27001
System Software
1 403 (44.33%) Active Directory
2 47 (5.17%) VMware Infrastructure
3 29 (3.19%) Hyper-V
4 18 (1.98%) BitLocker
5 10 (1.10%) Virtual Desktop
5 10 (1.10%) vSphere
6 9 (0.99%) VMware ESXi
6 9 (0.99%) XenApp
7 6 (0.66%) Virtual Servers
8 4 (0.44%) Microsoft Virtual Server
9 3 (0.33%) Terminal Services
9 3 (0.33%) VMware Server
9 3 (0.33%) XenDesktop
10 2 (0.22%) NFS
10 2 (0.22%) ProxySG
10 2 (0.22%) StorNext
10 2 (0.22%) VMware Workstation
11 1 (0.11%) IAG
11 1 (0.11%) Virtual Machines
11 1 (0.11%) VirtualBox
Systems Management
1 101 (11.11%) SCCM
2 16 (1.76%) Systems Management Server (SMS)
3 14 (1.54%) AirWatch
3 14 (1.54%) Backup Exec
3 14 (1.54%) Jamf Pro
3 14 (1.54%) Microsoft Intune
4 7 (0.77%) McAfee ePO
4 7 (0.77%) WSUS
5 3 (0.33%) Cisco CUCM
5 3 (0.33%) Norton AntiVirus
5 3 (0.33%) vCenter Server
6 2 (0.22%) Cisco UCCX
6 2 (0.22%) DameWare
6 2 (0.22%) Nagios
6 2 (0.22%) SCOM
6 2 (0.22%) SolarWinds Orion
6 2 (0.22%) Tivoli
7 1 (0.11%) Nessus
7 1 (0.11%) OVSD
7 1 (0.11%) SCVMM
Vendors
1 339 (37.29%) Microsoft
2 97 (10.67%) VMware
3 88 (9.68%) Apple
4 83 (9.13%) Cisco
5 77 (8.47%) Citrix
6 56 (6.16%) ServiceNow
7 38 (4.18%) HP
8 31 (3.41%) Remedy
9 23 (2.53%) Avaya
10 17 (1.87%) Meraki
11 16 (1.76%) Bloomberg
11 16 (1.76%) McAfee
11 16 (1.76%) Symantec
12 15 (1.65%) Polycom
13 12 (1.32%) Adobe
13 12 (1.32%) Altiris
13 12 (1.32%) Dell
13 12 (1.32%) Google
13 12 (1.32%) Reuters
14 11 (1.21%) Sophos