Period
to 19 July 2019

The median contractor rate for an IT Support was £163 per day in advertised job vacancies during the 6 months to 19 July 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
19 Jul 2019
Same period 2018 Same period 2017
Rank 296 336 381
Rank change year-on-year +40 +45 -5
Contract jobs requiring an IT Support 801 780 574
As % of all contract IT jobs advertised in the UK 0.86% 0.75% 0.60%
As % of the Job Titles category 0.91% 0.79% 0.63%
Number of daily rates quoted 458 404 294
UK median daily rate £163 £161 £155
Median daily rate % change year-on-year +0.78% +4.03% -11.43%
10th Percentile £105 £105 £105
90th Percentile £294 £325 £338
UK excluding London median daily rate £158 £150 £140
% change year-on-year +5.00% +7.14% -12.50%
Number of hourly rates quoted 178 211 120
UK median hourly rate £14.27 £14.75 £15.00
Median hourly rate % change year-on-year -3.29% -1.67% +7.14%
10th Percentile £9.97 £10.50 £10.73
90th Percentile £26.00 £21.00 £23.01
UK excluding London median hourly rate £14.09 £14.50 £14.30
% change year-on-year -2.83% +1.40% +2.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 88,055 98,140 90,397
% of contract IT jobs with a recognized job title 94.50% 94.85% 94.94%
Number of daily rates quoted 57,893 64,291 58,579
UK median daily rate £468 £450 £425
Median daily rate % change year-on-year +4.00% +5.88% -
10th Percentile £263 £269 £263
90th Percentile £650 £638 £618
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +3.23%
Number of hourly rates quoted 2,939 3,163 2,919
UK median hourly rate £19.88 £18.50 £18.70
Median hourly rate % change year-on-year +7.46% -1.07% -1.58%
10th Percentile £11.17 £11.00 £10.75
90th Percentile £52.17 £48.75 £50.00
UK excluding London median hourly rate £18.50 £17.50 £17.77
% change year-on-year +5.71% -1.52% -6.47%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 19 July 2019.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 19 July 2019.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 19 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 672 £170 +4.62% 1,078
UK excluding London +32 547 £158 +5.00% 958
London +21 238 £175 +2.94% 196
South East +12 172 £176 +17.50% 246
North of England +38 96 £158 -10.00% 241
Scotland +62 65 £115 -4.17% 37
Midlands +26 65 £144 -8.73% 173
South West -14 60 £156 +20.19% 102
Yorkshire +46 44 £158 -21.25% 97
East of England +11 40 £190 +8.57% 121
Wales +30 39 £174 -18.24% 32
West Midlands +9 36 £148 +5.36% 95
North West -9 35 £200 +23.08% 114
East Midlands +22 29 £139 -28.39% 78
North East +31 17 £105 -67.69% 30
Northern Ireland +11 10 £90 -17.05% 6

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 July 2019, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 521 (65.04%) Windows
2 334 (41.70%) Active Directory
3 281 (35.08%) Microsoft
4 229 (28.59%) Windows 10
5 204 (25.47%) Office 365
6 190 (23.72%) Windows 7
7 189 (23.60%) Microsoft Office
8 152 (18.98%) ITIL
9 139 (17.35%) Windows Server
10 103 (12.86%) Problem-Solving
11 102 (12.73%) Windows Server 2012
12 96 (11.99%) VMware
13 90 (11.24%) SCCM
14 77 (9.61%) Windows Server 2008
15 71 (8.86%) Cisco
16 69 (8.61%) MS Exchange
17 65 (8.11%) LAN
18 63 (7.87%) SLA
19 58 (7.24%) Finance
20 56 (6.99%) Apple
21 54 (6.74%) VMware Infrastructure
22 50 (6.24%) WAN
23 49 (6.12%) DNS
23 49 (6.12%) Migration
24 47 (5.87%) Firewall
25 46 (5.74%) Citrix
26 45 (5.62%) Service Management
27 44 (5.49%) Analytical Skills
28 43 (5.37%) HP
29 42 (5.24%) Hyper-V

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 69 (8.61%) MS Exchange
2 40 (4.99%) SharePoint
3 29 (3.62%) Skype for Business
4 16 (2.00%) Exchange Server 2010
5 10 (1.25%) IIS
6 5 (0.62%) Confluence
7 4 (0.50%) Exchange Server 2013
7 4 (0.50%) SharePoint Server
7 4 (0.50%) Tomcat
8 3 (0.37%) SharePoint 2010
9 2 (0.25%) CMS
9 2 (0.25%) Exchange Server 2007
9 2 (0.25%) GlassFish
9 2 (0.25%) SharePoint 2013
9 2 (0.25%) WebLogic
10 1 (0.12%) WordPress
Applications
1 189 (23.60%) Microsoft Office
2 30 (3.75%) Microsoft Excel
3 16 (2.00%) Microsoft PowerPoint
4 7 (0.87%) CATIA
4 7 (0.87%) MS Visio
5 4 (0.50%) Microsoft Project
5 4 (0.50%) Pro/ENGINEER
5 4 (0.50%) PTC Creo
6 3 (0.37%) Photoshop
6 3 (0.37%) Spreadsheet
7 1 (0.12%) Acrobat
7 1 (0.12%) Chatbot
7 1 (0.12%) CINEMA 4D
7 1 (0.12%) Mozilla Thunderbird
Business Applications
1 3 (0.37%) ENOVIA
2 2 (0.25%) assyst
2 2 (0.25%) Dynamics CRM
3 1 (0.12%) Aareon QL
3 1 (0.12%) Dynamics GP
3 1 (0.12%) NetSuite
3 1 (0.12%) Primavera
3 1 (0.12%) Remedy ITSM
3 1 (0.12%) SystmOne
Cloud Services
1 204 (25.47%) Office 365
2 33 (4.12%) Microsoft Azure
3 16 (2.00%) G Suite
4 12 (1.50%) SaaS
5 9 (1.12%) IaaS
5 9 (1.12%) PaaS
6 8 (1.00%) Amazon AWS
6 8 (1.00%) Azure Active Directory
6 8 (1.00%) Slack
7 4 (0.50%) Dropbox
7 4 (0.50%) Trello
8 3 (0.37%) Dynamics 365
8 3 (0.37%) OneDrive
9 2 (0.25%) Cloud Computing
10 1 (0.12%) Adobe Creative Cloud
10 1 (0.12%) Google Cloud Platform
10 1 (0.12%) Google Drive
10 1 (0.12%) GoToWebinar
10 1 (0.12%) Mimecast
10 1 (0.12%) Power Platform
Communications & Networking
1 65 (8.11%) LAN
2 50 (6.24%) WAN
3 49 (6.12%) DNS
4 47 (5.87%) Firewall
5 40 (4.99%) DHCP
6 38 (4.74%) Skype
6 38 (4.74%) TCP/IP
7 32 (4.00%) VPN
8 26 (3.25%) SAN
9 25 (3.12%) VoIP
10 21 (2.62%) Internet
10 21 (2.62%) Wireless
11 17 (2.12%) Remote Desktop
12 16 (2.00%) Wi-Fi
13 11 (1.37%) VLAN
13 11 (1.37%) WLAN
14 8 (1.00%) Network Security
14 8 (1.00%) WebEx
15 7 (0.87%) Cisco IOS
16 6 (0.75%) NAS
Database & Business Intelligence
1 22 (2.75%) SQL Server
2 5 (0.62%) SQL Server 2008
2 5 (0.62%) SQL Server 2017
3 4 (0.50%) Oracle Database
4 3 (0.37%) DB2
4 3 (0.37%) MySQL
5 2 (0.25%) Oracle Reports
5 2 (0.25%) SQL Server 2012
6 1 (0.12%) BusinessObjects
6 1 (0.12%) Crystal Reports
6 1 (0.12%) Data Warehouse
6 1 (0.12%) Power BI
6 1 (0.12%) Relational Database
6 1 (0.12%) SQL Server Integration Services
Development Applications
1 8 (1.00%) JIRA
2 7 (0.87%) Visual Studio
3 2 (0.25%) Hudson
3 2 (0.25%) Team Foundation Server
General
1 58 (7.24%) Finance
2 22 (2.75%) Telecoms
3 21 (2.62%) Retail
4 18 (2.25%) Legal
5 16 (2.00%) Manufacturing
6 13 (1.62%) Law
7 10 (1.25%) Banking
8 6 (0.75%) French Language
9 5 (0.62%) Advertising
9 5 (0.62%) Marketing
9 5 (0.62%) Pharmaceutical
10 4 (0.50%) German Language
10 4 (0.50%) Japanese Language
11 3 (0.37%) Aerospace
11 3 (0.37%) Back Office
11 3 (0.37%) Front Office
11 3 (0.37%) Italian Language
11 3 (0.37%) Publishing
11 3 (0.37%) Spanish Language
12 2 (0.25%) Games
Libraries, Frameworks & Software Standards
1 15 (1.87%) Java RMI
2 4 (0.50%) .NET
2 4 (0.50%) HTML
3 3 (0.37%) 802.1X
3 3 (0.37%) Oracle GoldenGate
3 3 (0.37%) XMPP
4 2 (0.25%) .NET Framework
4 2 (0.25%) LDAP
4 2 (0.25%) WCF
4 2 (0.25%) Web Services
4 2 (0.25%) XML
4 2 (0.25%) XSLT
5 1 (0.12%) COM
5 1 (0.12%) CSS
5 1 (0.12%) CSS3
5 1 (0.12%) HTML5
5 1 (0.12%) SAML
Miscellaneous
1 44 (5.49%) Analytical Skills
2 38 (4.74%) Driving Licence
3 31 (3.87%) NHS
4 30 (3.75%) Video Conferencing
5 26 (3.25%) Self-Motivation
6 21 (2.62%) Data Centre
7 17 (2.12%) iPhone
8 16 (2.00%) CMDB
9 12 (1.50%) Management Information System
10 10 (1.25%) Smartphone
11 9 (1.12%) Blackberry
11 9 (1.12%) Replication
12 7 (0.87%) Fat Client
12 7 (0.87%) Handset
12 7 (0.87%) iPad
12 7 (0.87%) Thin Client
12 7 (0.87%) Virtual Team
13 5 (0.62%) User Experience
14 3 (0.37%) FMCG
14 3 (0.37%) SCADA
Operating Systems
1 521 (65.04%) Windows
2 229 (28.59%) Windows 10
3 190 (23.72%) Windows 7
4 139 (17.35%) Windows Server
5 102 (12.73%) Windows Server 2012
6 77 (9.61%) Windows Server 2008
7 33 (4.12%) Android
8 32 (4.00%) Apple iOS
9 30 (3.75%) Mac OS
9 30 (3.75%) Windows 8
10 29 (3.62%) Linux
11 22 (2.75%) Windows XP
12 13 (1.62%) Mac OS X
13 8 (1.00%) Unix
13 8 (1.00%) Windows Server 2003
14 3 (0.37%) SUSE
15 1 (0.12%) Data ONTAP
15 1 (0.12%) Solaris
15 1 (0.12%) Windows Vista
Processes & Methodologies
1 152 (18.98%) ITIL
2 103 (12.86%) Problem-Solving
3 49 (6.12%) Migration
4 45 (5.62%) Service Management
5 40 (4.99%) Time Management
6 30 (3.75%) Change Management
7 26 (3.25%) Asset Management
8 24 (3.00%) ITSM
9 21 (2.62%) Service Delivery
10 19 (2.37%) Incident Management
11 18 (2.25%) Computer Science
11 18 (2.25%) Network Management
12 14 (1.75%) Break/Fix
12 14 (1.75%) ITIL V3
13 13 (1.62%) Configuration Management
13 13 (1.62%) Problem Management
14 12 (1.50%) Line Management
14 12 (1.50%) Proactive Monitoring
14 12 (1.50%) Project Management
15 11 (1.37%) Root Cause Analysis
Programming Languages
1 19 (2.37%) SQL
2 15 (1.87%) PowerShell
3 4 (0.50%) C
3 4 (0.50%) JavaScript
3 4 (0.50%) MATLAB
4 2 (0.25%) Perl
4 2 (0.25%) VB
5 1 (0.12%) C#
5 1 (0.12%) Java
5 1 (0.12%) PHP
5 1 (0.12%) Python
5 1 (0.12%) Shell Script
Qualifications
1 39 (4.87%) Microsoft Certification
2 31 (3.87%) Degree
3 30 (3.75%) Security Cleared
4 25 (3.12%) DBS Check
5 19 (2.37%) MCSE
5 19 (2.37%) SC Cleared
6 18 (2.25%) MCP
6 18 (2.25%) MCSA
7 17 (2.12%) CCNA
7 17 (2.12%) Cisco Certification
8 10 (1.25%) ITIL Certification
9 7 (0.87%) A+ Certification
10 6 (0.75%) HND
11 4 (0.50%) Computer Science Degree
11 4 (0.50%) DV Cleared
12 3 (0.37%) ITIL Foundation Certificate
12 3 (0.37%) RHCA
12 3 (0.37%) RHCE
12 3 (0.37%) RHCSA
12 3 (0.37%) VCP6
Quality Assurance & Compliance
1 63 (7.87%) SLA
2 7 (0.87%) PMO
3 5 (0.62%) Disclosure Scotland
4 4 (0.50%) GxP
4 4 (0.50%) QA
5 3 (0.37%) 21 CFR Part 11
5 3 (0.37%) GMP
6 2 (0.25%) ISO/IEC 27001
7 1 (0.12%) GDPR
System Software
1 334 (41.70%) Active Directory
2 54 (6.74%) VMware Infrastructure
3 42 (5.24%) Hyper-V
4 18 (2.25%) Virtual Machines
5 15 (1.87%) Virtual Servers
6 8 (1.00%) VMware ESXi
6 8 (1.00%) XenApp
7 7 (0.87%) Virtual Desktop
7 7 (0.87%) VMware Workstation
8 4 (0.50%) Firmware
8 4 (0.50%) Terminal Services
8 4 (0.50%) vSphere
8 4 (0.50%) XenDesktop
9 3 (0.37%) BitLocker
9 3 (0.37%) IAG
9 3 (0.37%) Microsoft Virtual Server
10 2 (0.25%) vCloud
11 1 (0.12%) Citrix Hypervisor
11 1 (0.12%) Microsoft App-V
11 1 (0.12%) VMware Server
Systems Management
1 90 (11.24%) SCCM
2 6 (0.75%) WSUS
3 5 (0.62%) Jamf Pro
3 5 (0.62%) NetBackup
4 4 (0.50%) HP SIM
4 4 (0.50%) Microsoft Intune
5 3 (0.37%) Cisco CUCM
5 3 (0.37%) Enterprise Manager Cloud Control
5 3 (0.37%) SCOM
5 3 (0.37%) Single Sign-On
5 3 (0.37%) Systems Management Server (SMS)
6 2 (0.25%) AirWatch
6 2 (0.25%) Automic
6 2 (0.25%) Backup Exec
6 2 (0.25%) Cisco UCCX
6 2 (0.25%) Failover Clustering
6 2 (0.25%) Microsoft Clustering
6 2 (0.25%) Microsoft Data Protection Manager
6 2 (0.25%) vCenter Server
7 1 (0.12%) Puppet
Vendors
1 281 (35.08%) Microsoft
2 96 (11.99%) VMware
3 71 (8.86%) Cisco
4 56 (6.99%) Apple
5 46 (5.74%) Citrix
6 43 (5.37%) HP
7 33 (4.12%) ServiceNow
8 27 (3.37%) Dell
9 13 (1.62%) Oracle
10 12 (1.50%) EqualLogic
11 9 (1.12%) EMC
12 8 (1.00%) Avaya
12 8 (1.00%) Meraki
12 8 (1.00%) Veeam
13 7 (0.87%) Google
13 7 (0.87%) NetApp
13 7 (0.87%) Symantec
14 6 (0.75%) Bloomberg
14 6 (0.75%) SAP
14 6 (0.75%) Sophos