Period
to 21 June 2018

The median contractor rate for an IT Support was £160 per day in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 331 381 384
Rank change year-on-year +50 +3 -56
Contract jobs requiring an IT Support 737 566 670
As % of all contract IT jobs advertised in the UK 0.74% 0.62% 0.63%
As % of the Job Titles category 0.78% 0.65% 0.66%
Number of daily rates quoted 382 260 304
UK median daily rate £160 £160 £173
Median daily rate % change year-on-year - -7.25% +6.15%
10th Percentile £105 £103 £104
90th Percentile £318 £327 £362
UK excluding London median daily rate £150 £145 £155
% change year-on-year +3.45% -6.45% +3.33%
Number of hourly rates quoted 203 134 189
UK median hourly rate £14.60 £14.45 £14.50
Median hourly rate % change year-on-year +1.04% -0.34% +4.54%
10th Percentile £10.50 £10.58 £9.00
90th Percentile £21.23 £23.00 £21.80
UK excluding London median hourly rate £14.50 £13.50 £14.50
% change year-on-year +7.41% -6.90% +4.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,869 86,564 101,481
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,095 55,999 65,887
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,065 2,864 3,105
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.68 £50.00 £48.75
UK excluding London median hourly rate £17.50 £17.77 £20.00
% change year-on-year -1.52% -11.15% +18.87%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 21 June 2018.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 21 June 2018.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 671 £160 -1.54% 356
UK excluding London +48 460 £150 +3.45% 281
London +39 262 £169 -13.33% 96
South East +36 175 £153 +3.39% 75
North of England -11 76 £140 +14.29% 78
South West +23 63 £130 -37.35% 30
Midlands -11 51 £158 +26.00% 44
North West +8 48 £120 +14.29% 54
East of England -3 42 £173 +11.29% 33
Scotland -41 33 £120 +4.35% 17
East Midlands +4 27 £200 +60.00% 15
West Midlands -15 24 £130 +8.33% 29
Yorkshire -8 21 £175 +6.87% 17
Wales -2 11 £213 +28.79% 3
North East -3 7 £233 - 7
Northern Ireland +14 6 £109 -50.79%
Channel Islands - 3 £175 - 1

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 467 (63.36%) Windows
2 358 (48.58%) Active Directory
3 259 (35.14%) Microsoft
4 214 (29.04%) Microsoft Office
5 173 (23.47%) Windows 7
6 158 (21.44%) Windows 10
7 152 (20.62%) Office 365
8 147 (19.95%) Windows Server
9 135 (18.32%) ITIL
10 79 (10.72%) MS Exchange
11 75 (10.18%) DNS
12 66 (8.96%) Finance
12 66 (8.96%) Windows Server 2012
13 64 (8.68%) Citrix
14 63 (8.55%) VMware
14 63 (8.55%) Windows Server 2008
14 63 (8.55%) Problem-Solving
15 62 (8.41%) LAN
16 61 (8.28%) Cisco
17 59 (8.01%) DHCP
18 58 (7.87%) SCCM
19 57 (7.73%) VPN
20 56 (7.60%) Windows 8
21 55 (7.46%) WAN
22 52 (7.06%) TCP/IP
23 51 (6.92%) SQL
24 46 (6.24%) Apple
25 43 (5.83%) SLA
26 42 (5.70%) HP
27 39 (5.29%) SharePoint

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (10.72%) MS Exchange
2 39 (5.29%) SharePoint
3 37 (5.02%) Skype for Business
4 22 (2.99%) Exchange Server 2010
5 12 (1.63%) IIS
6 10 (1.36%) Apache
6 10 (1.36%) IBM Notes
7 7 (0.95%) Blackberry Enterprise Server
8 4 (0.54%) JBoss
8 4 (0.54%) Tomcat
9 3 (0.41%) Exchange Server 2003
9 3 (0.41%) Exchange Server 2007
9 3 (0.41%) Exchange Server 2013
9 3 (0.41%) WebSphere
9 3 (0.41%) WordPress
10 2 (0.27%) CMS
10 2 (0.27%) Oracle SOA Suite
10 2 (0.27%) SharePoint Server
11 1 (0.14%) IBM HTTP Server
11 1 (0.14%) WebLogic
Applications
1 214 (29.04%) Microsoft Office
2 37 (5.02%) Microsoft Excel
3 13 (1.76%) Microsoft PowerPoint
4 7 (0.95%) Microsoft Project
5 6 (0.81%) MS Visio
6 2 (0.27%) Adobe Creative Suite
6 2 (0.27%) Photoshop
7 1 (0.14%) Adobe Illustrator
7 1 (0.14%) CATIA
7 1 (0.14%) Spreadsheet
Business Applications
1 14 (1.90%) Dynamics CRM
2 4 (0.54%) Eikon
3 3 (0.41%) Remedy ITSM
4 2 (0.27%) Dynamics NAV
4 2 (0.27%) Elite 3E
4 2 (0.27%) ENOVIA
5 1 (0.14%) assyst
5 1 (0.14%) Oracle Payroll
Cloud Services
1 152 (20.62%) Office 365
2 22 (2.99%) Microsoft Azure
3 14 (1.90%) G Suite
4 2 (0.27%) Akamai
4 2 (0.27%) Amazon AWS
4 2 (0.27%) Azure Active Directory
4 2 (0.27%) Cloud Computing
4 2 (0.27%) Dynamics 365
4 2 (0.27%) Mimecast
5 1 (0.14%) Google Cloud Platform
5 1 (0.14%) GoToWebinar
5 1 (0.14%) SaaS
Communications & Networking
1 75 (10.18%) DNS
2 62 (8.41%) LAN
3 59 (8.01%) DHCP
4 57 (7.73%) VPN
5 55 (7.46%) WAN
6 52 (7.06%) TCP/IP
7 37 (5.02%) Skype
8 32 (4.34%) Internet
9 24 (3.26%) Firewall
10 21 (2.85%) VoIP
11 20 (2.71%) Wireless
12 17 (2.31%) Wi-Fi
13 16 (2.17%) Remote Desktop
14 11 (1.49%) SAN
15 10 (1.36%) WLAN
16 8 (1.09%) FTP
16 8 (1.09%) NAS
17 7 (0.95%) Network Security
18 6 (0.81%) Cisco IOS
18 6 (0.81%) SMS
Database & Business Intelligence
1 31 (4.21%) SQL Server
2 7 (0.95%) MS Access
2 7 (0.95%) Relational Database
3 6 (0.81%) Crystal Reports
4 5 (0.68%) Oracle Database
5 4 (0.54%) SQL Server 2005
6 2 (0.27%) Azure SQL Database
6 2 (0.27%) Blockchain
6 2 (0.27%) Data Warehouse
6 2 (0.27%) MySQL
7 1 (0.14%) Apache Cassandra
7 1 (0.14%) BusinessObjects
7 1 (0.14%) DB2
7 1 (0.14%) GIS
7 1 (0.14%) Oracle Reports
7 1 (0.14%) phpMyAdmin
7 1 (0.14%) Power BI
7 1 (0.14%) RDBMS
7 1 (0.14%) SQL Server 2012
7 1 (0.14%) SQLPlus
Development Applications
1 8 (1.09%) JIRA
2 4 (0.54%) Git (software)
2 4 (0.54%) Subversion
3 2 (0.27%) MSI
4 1 (0.14%) Serena SBM
4 1 (0.14%) Toad
4 1 (0.14%) TortoiseSVN
General
1 66 (8.96%) Finance
2 25 (3.39%) Banking
3 24 (3.26%) Retail
4 22 (2.99%) Telecoms
5 19 (2.58%) Manufacturing
6 14 (1.90%) Law
6 14 (1.90%) Legal
7 9 (1.22%) Advertising
8 7 (0.95%) Financial Institution
9 6 (0.81%) Front Office
10 4 (0.54%) Investment Banking
10 4 (0.54%) Pharmaceutical
11 3 (0.41%) German Language
12 2 (0.27%) Automotive
12 2 (0.27%) Back Office
12 2 (0.27%) Billing
12 2 (0.27%) Corporate Banking
12 2 (0.27%) Games
12 2 (0.27%) Private Banking
12 2 (0.27%) Publishing
Libraries, Frameworks & Software Standards
1 6 (0.81%) XML
2 5 (0.68%) .NET
3 4 (0.54%) HTML
4 3 (0.41%) CSS
4 3 (0.41%) Web Services
5 2 (0.27%) XSLT
5 2 (0.27%) X-Windows
6 1 (0.14%) 802.1X
6 1 (0.14%) COM
6 1 (0.14%) Gearman
6 1 (0.14%) IBM Integration Bus
6 1 (0.14%) jQuery
6 1 (0.14%) JSP
6 1 (0.14%) LAMP
6 1 (0.14%) LEMP Stack
6 1 (0.14%) Middleware
6 1 (0.14%) RabbitMQ
6 1 (0.14%) WebSphere MQ
6 1 (0.14%) XSL
Miscellaneous
1 28 (3.80%) Blackberry
2 27 (3.66%) Analytical Skills
2 27 (3.66%) iPhone
2 27 (3.66%) Smartphone
3 20 (2.71%) Driving Licence
3 20 (2.71%) Self-Motivation
4 14 (1.90%) NHS
4 14 (1.90%) Video Conferencing
5 13 (1.76%) Management Information System
6 10 (1.36%) iPad
7 7 (0.95%) CMDB
7 7 (0.95%) Fat Client
7 7 (0.95%) Handset
7 7 (0.95%) Thin Client
8 6 (0.81%) Chip and PIN
8 6 (0.81%) Computer Science
9 5 (0.68%) LIMS
9 5 (0.68%) Replication
10 3 (0.41%) CCTV
10 3 (0.41%) Equities
Operating Systems
1 467 (63.36%) Windows
2 173 (23.47%) Windows 7
3 158 (21.44%) Windows 10
4 147 (19.95%) Windows Server
5 66 (8.96%) Windows Server 2012
6 63 (8.55%) Windows Server 2008
7 56 (7.60%) Windows 8
8 37 (5.02%) Android
9 30 (4.07%) Apple iOS
9 30 (4.07%) Linux
10 28 (3.80%) Mac OS X
11 24 (3.26%) Windows XP
12 19 (2.58%) Mac OS
13 14 (1.90%) Windows Server 2003
14 12 (1.63%) Unix
15 5 (0.68%) Windows Vista
16 4 (0.54%) CentOS
16 4 (0.54%) SUSE Linux Enterprise Server
16 4 (0.54%) Windows 2000
16 4 (0.54%) Windows Mobile
Processes & Methodologies
1 135 (18.32%) ITIL
2 63 (8.55%) Problem-Solving
3 37 (5.02%) Service Management
4 27 (3.66%) Migration
5 24 (3.26%) Service Delivery
6 23 (3.12%) Change Management
7 21 (2.85%) CRM
8 20 (2.71%) Problem Management
9 19 (2.58%) Incident Management
10 18 (2.44%) ITSM
11 16 (2.17%) Continuous Improvement
11 16 (2.17%) Root Cause Analysis
12 15 (2.04%) ERP
13 14 (1.90%) Asset Management
13 14 (1.90%) Information Security
13 14 (1.90%) Project Management
14 13 (1.76%) Proactive Monitoring
15 12 (1.63%) Mobile Device Management
16 11 (1.49%) Disaster Recovery
16 11 (1.49%) Time Management
Programming Languages
1 51 (6.92%) SQL
2 19 (2.58%) PowerShell
3 8 (1.09%) Java
3 8 (1.09%) VBA
4 7 (0.95%) C#
5 6 (0.81%) VB
6 5 (0.68%) Bash Shell
6 5 (0.68%) Perl
6 5 (0.68%) PHP
6 5 (0.68%) PL/SQL
6 5 (0.68%) Shell Script
7 4 (0.54%) C
8 2 (0.27%) JavaScript
9 1 (0.14%) COBOL
9 1 (0.14%) Python
Qualifications
1 26 (3.53%) Security Cleared
2 23 (3.12%) Degree
3 21 (2.85%) Microsoft Certification
4 20 (2.71%) SC Cleared
5 19 (2.58%) MCP
6 17 (2.31%) DBS Check
7 14 (1.90%) ITIL Certification
8 13 (1.76%) MCSE
9 12 (1.63%) Cisco Certification
10 9 (1.22%) CCNA
11 8 (1.09%) ITIL Foundation Certificate
12 6 (0.81%) A+ Certification
12 6 (0.81%) MCSA
13 5 (0.68%) MCITP
14 3 (0.41%) CCNP
14 3 (0.41%) Computer Science Degree
14 3 (0.41%) DV Cleared
15 2 (0.27%) CompTIA Security+
16 1 (0.14%) CCSP
16 1 (0.14%) CISSP
Quality Assurance & Compliance
1 43 (5.83%) SLA
2 7 (0.95%) PMO
3 6 (0.81%) Disclosure Scotland
4 4 (0.54%) ISO/IEC 27001
5 3 (0.41%) GDPR
6 2 (0.27%) PCI DSS
7 1 (0.14%) 21 CFR Part 11
7 1 (0.14%) ISO 9001
7 1 (0.14%) Sarbanes-Oxley
System Software
1 358 (48.58%) Active Directory
2 38 (5.16%) VMware Infrastructure
3 13 (1.76%) Hyper-V
4 11 (1.49%) XenApp
5 9 (1.22%) Virtual Machines
6 8 (1.09%) BitLocker
7 7 (0.95%) Terminal Services
8 4 (0.54%) Virtual Desktop
8 4 (0.54%) Virtual Servers
8 4 (0.54%) VMware ESXi
8 4 (0.54%) VMware Server
8 4 (0.54%) XenServer
9 3 (0.41%) VMware Workstation
10 2 (0.27%) Firmware
10 2 (0.27%) Microsoft App-V
10 2 (0.27%) vSphere
11 1 (0.14%) IAG
11 1 (0.14%) NFS
11 1 (0.14%) VirtualBox
11 1 (0.14%) Xen
Systems Management
1 58 (7.87%) SCCM
2 34 (4.61%) Systems Management Server (SMS)
3 16 (2.17%) Microsoft Intune
4 9 (1.22%) WSUS
5 7 (0.95%) SCOM
6 6 (0.81%) AirWatch
7 4 (0.54%) Backup Exec
8 3 (0.41%) OpenView
8 3 (0.41%) OVSD
8 3 (0.41%) SCSM
8 3 (0.41%) ZENworks
9 2 (0.27%) Forefront Identity Manager
9 2 (0.27%) HP SIM
9 2 (0.27%) Tivoli
9 2 (0.27%) Tivoli Storage Manager
9 2 (0.27%) vCenter Server
10 1 (0.14%) Control-M
10 1 (0.14%) Microsoft Clustering
10 1 (0.14%) NetBackup
10 1 (0.14%) Norton AntiVirus
Vendors
1 259 (35.14%) Microsoft
2 64 (8.68%) Citrix
3 63 (8.55%) VMware
4 61 (8.28%) Cisco
5 46 (6.24%) Apple
6 42 (5.70%) HP
7 15 (2.04%) Oracle
7 15 (2.04%) Remedy
8 14 (1.90%) McAfee
8 14 (1.90%) ServiceNow
9 13 (1.76%) Ivanti
10 12 (1.63%) Dell
11 9 (1.22%) IBM
12 8 (1.09%) Adobe
13 7 (0.95%) Google
14 6 (0.81%) Bloomberg
14 6 (0.81%) Lotus
14 6 (0.81%) Samsung
14 6 (0.81%) Veeam
15 5 (0.68%) iManage