Period
to 21 August 2017

The median contractor rate for an IT Support was £150 per day in advertised job vacancies during the 6 months to 21 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 387 371 368
Rank change year-on-year -16 -3 -47
Contract jobs requiring an IT Support 574 696 709
As % of all contract IT jobs advertised in the UK 0.60% 0.64% 0.62%
As % of the Job Titles category 0.63% 0.68% 0.66%
Number of daily rates quoted 312 335 275
UK median daily rate £150 £170 £164
Median daily rate % change year-on-year -11.76% +3.98% +0.62%
10th Percentile £105 £101 £100
90th Percentile £325 £350 £288
UK excluding London median daily rate £140 £160 £150
% change year-on-year -12.50% +6.67% -3.23%
Number of hourly rates quoted 114 181 236
UK median hourly rate £15.00 £14.00 £13.87
Median hourly rate % change year-on-year +7.14% +0.94% -0.93%
10th Percentile £10.50 £9.00 £9.50
90th Percentile £23.00 £20.25 £19.75
UK excluding London median hourly rate £14.20 £13.50 £13.87
% change year-on-year +5.19% -2.67% +2.74%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90895 102965 107669
As % of all contract IT job vacancies advertised in the UK 94.88% 94.94% 94.85%
Number of daily rates quoted 59029 67126 67282
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.23% +3.33% +7.14%
Number of hourly rates quoted 2782 3113 4175
UK median hourly rate £18.70 £19.00 £17.86
Median hourly rate % change year-on-year -1.58% +6.38% +5.06%
10th Percentile £10.86 £10.38 £10.50
90th Percentile £48.75 £46.36 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.32
% change year-on-year -5.26% +9.73% +3.37%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 21 August 2017.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 21 August 2017.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -35 500 £160 -8.57% 218
UK excluding London +9 356 £140 -12.50% 178
London -13 206 £180 +2.86% 49
South East -25 102 £145 -17.14% 54
Midlands +44 60 £130 -23.53% 34
North of England +33 52 £190 +11.76% 43
Scotland +49 47 £115 -6.12% 8
East of England -29 44 £155 - 18
South West +4 35 £175 +25.00% 20
West Midlands +45 30 £115 -32.35% 21
East Midlands -4 30 £150 -25.00% 13
North West +17 27 £185 -17.78% 23
Yorkshire +24 19 £198 +31.67% 18
Wales +6 15 £130 -1.89% 1
North East +41 6 - - 2
Northern Ireland -52 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 August 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1 395 (68.82%) Windows
2 252 (43.90%) Active Directory
3 212 (36.93%) Microsoft
4 184 (32.06%) Windows 7
5 169 (29.44%) Microsoft Office
6 114 (19.86%) ITIL
7 101 (17.60%) Windows Server
8 90 (15.68%) Windows 10
9 86 (14.98%) Office 365
10 66 (11.50%) Finance
11 64 (11.15%) VMware
12 61 (10.63%) MS Exchange
12 61 (10.63%) Cisco
13 57 (9.93%) DNS
14 55 (9.58%) SCCM
15 50 (8.71%) DHCP
15 50 (8.71%) Windows Server 2008
16 48 (8.36%) Citrix
17 47 (8.19%) LAN
18 46 (8.01%) TCP/IP
19 45 (7.84%) Windows 8
20 43 (7.49%) VPN
21 40 (6.97%) VMware Infrastructure
22 39 (6.79%) Android
22 39 (6.79%) SharePoint
23 38 (6.62%) WAN
24 37 (6.45%) Apple
24 37 (6.45%) Windows Server 2012
25 36 (6.27%) Security Cleared
26 34 (5.92%) SQL

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (10.63%) MS Exchange
2 39 (6.79%) SharePoint
3 21 (3.66%) Skype for Business
4 18 (3.14%) IIS
5 15 (2.61%) Exchange Server 2010
6 13 (2.26%) Exchange Server 2007
7 9 (1.57%) Blackberry Enterprise Server
7 9 (1.57%) Exchange Server 2013
8 6 (1.05%) Exchange Server 2003
8 6 (1.05%) IBM Notes
9 4 (0.70%) Apache
10 3 (0.52%) SharePoint 2010
10 3 (0.52%) SharePoint 2013
11 2 (0.35%) CMS
11 2 (0.35%) Moodle
12 1 (0.17%) Apache Solr
12 1 (0.17%) Confluence
12 1 (0.17%) Oracle Workflow
12 1 (0.17%) Umbraco
12 1 (0.17%) WebSphere
Applications
1 169 (29.44%) Microsoft Office
2 29 (5.05%) Microsoft Excel
3 15 (2.61%) Microsoft PowerPoint
4 8 (1.39%) MS Visio
5 6 (1.05%) Microsoft Project
6 4 (0.70%) InfoPath
7 2 (0.35%) CINEMA 4D
7 2 (0.35%) Photoshop
7 2 (0.35%) Spreadsheet
8 1 (0.17%) Acrobat
8 1 (0.17%) Vectorworks
Business Applications
1 3 (0.52%) assyst
1 3 (0.52%) Dynamics CRM
1 3 (0.52%) Teamcenter
1 3 (0.52%) thinkFolio
2 2 (0.35%) Dynamics GP
2 2 (0.35%) Remedy ITSM
3 1 (0.17%) Adobe Campaign
3 1 (0.17%) Dynamics NAV
3 1 (0.17%) Eikon
3 1 (0.17%) Northgate Housing
3 1 (0.17%) Oracle Procure-to-Pay
3 1 (0.17%) Sage 1000
3 1 (0.17%) SAP Oil and Gas
Cloud Services
1 86 (14.98%) Office 365
2 8 (1.39%) Microsoft Azure
3 7 (1.22%) G Suite
4 5 (0.87%) Amazon AWS
5 2 (0.35%) Google Drive
5 2 (0.35%) Mimecast
5 2 (0.35%) OneDrive
6 1 (0.17%) Adobe Creative Cloud
6 1 (0.17%) Akamai
6 1 (0.17%) Yammer
Communications & Networking
1 57 (9.93%) DNS
2 50 (8.71%) DHCP
3 47 (8.19%) LAN
4 46 (8.01%) TCP/IP
5 43 (7.49%) VPN
6 38 (6.62%) WAN
7 31 (5.40%) VoIP
8 30 (5.23%) Firewall
9 25 (4.36%) Wi-Fi
10 21 (3.66%) SAN
11 19 (3.31%) Internet
12 18 (3.14%) Wireless
13 16 (2.79%) Skype
14 12 (2.09%) VLAN
15 8 (1.39%) iSCSI
16 7 (1.22%) Network Security
17 6 (1.05%) BGP
17 6 (1.05%) Cisco IOS
17 6 (1.05%) OSPF
17 6 (1.05%) Structured Cabling
Database & Business Intelligence
1 21 (3.66%) SQL Server
2 4 (0.70%) SQL Server 2005
3 3 (0.52%) MySQL
4 2 (0.35%) MS Access
4 2 (0.35%) SQL Server 2012
5 1 (0.17%) Crystal Reports
5 1 (0.17%) Data Warehouse
5 1 (0.17%) EDRMS
5 1 (0.17%) Essbase
5 1 (0.17%) FileMaker
5 1 (0.17%) Oracle Reports
5 1 (0.17%) PostgreSQL
5 1 (0.17%) Relational Database
5 1 (0.17%) SQL Server 2008
5 1 (0.17%) SQL Server Integration Services
5 1 (0.17%) SQL Server Reporting Services
Development Applications
1 10 (1.74%) JIRA
2 4 (0.70%) Team Foundation Server
3 3 (0.52%) Jenkins
3 3 (0.52%) Visual Studio
4 2 (0.35%) Eclipse
5 1 (0.17%) PeopleTools
5 1 (0.17%) Subversion
General
1 66 (11.50%) Finance
2 17 (2.96%) Retail
3 14 (2.44%) Banking
4 13 (2.26%) Law
4 13 (2.26%) Legal
4 13 (2.26%) Telecoms
5 7 (1.22%) Advertising
6 6 (1.05%) Automotive
6 6 (1.05%) Manufacturing
7 5 (0.87%) Front Office
8 3 (0.52%) Investment Banking
8 3 (0.52%) Pharmaceutical
9 2 (0.35%) Back Office
9 2 (0.35%) Electronics
9 2 (0.35%) Games
9 2 (0.35%) Hindi Language
9 2 (0.35%) Marketing
9 2 (0.35%) Spanish Language
9 2 (0.35%) Tamil Language
9 2 (0.35%) Urdu Language
Libraries, Frameworks & Software Standards
1 5 (0.87%) .NET
1 5 (0.87%) Web Services
2 2 (0.35%) WAP
3 1 (0.17%) ASP.NET
3 1 (0.17%) ASP.NET MVC
3 1 (0.17%) ASP.NET MVC 4
3 1 (0.17%) COM
3 1 (0.17%) HTML
3 1 (0.17%) J2EE
3 1 (0.17%) JSON
3 1 (0.17%) RESTful
3 1 (0.17%) Software Packaging
3 1 (0.17%) XML
Miscellaneous
1 28 (4.88%) Analytical Skills
2 25 (4.36%) Smartphone
2 25 (4.36%) Video Conferencing
3 23 (4.01%) iPhone
4 21 (3.66%) Data Centre
5 20 (3.48%) Blackberry
5 20 (3.48%) Driving Licence
6 15 (2.61%) iPad
7 11 (1.92%) NHS
8 10 (1.74%) Management Information System
9 6 (1.05%) Computer Science
9 6 (1.05%) Linux Command Line
9 6 (1.05%) RSA SecurID
10 5 (0.87%) HTC Vive
11 4 (0.70%) Client/Server
11 4 (0.70%) Clustering
11 4 (0.70%) CMDB
11 4 (0.70%) EPoS
12 3 (0.52%) Replication
12 3 (0.52%) Thin Client
Operating Systems
1 395 (68.82%) Windows
2 184 (32.06%) Windows 7
3 101 (17.60%) Windows Server
4 90 (15.68%) Windows 10
5 50 (8.71%) Windows Server 2008
6 45 (7.84%) Windows 8
7 39 (6.79%) Android
8 37 (6.45%) Windows Server 2012
9 30 (5.23%) Linux
10 29 (5.05%) Apple iOS
11 27 (4.70%) Windows XP
12 21 (3.66%) Windows Server 2003
13 19 (3.31%) Mac OS X
14 16 (2.79%) Mac OS
15 10 (1.74%) Unix
16 5 (0.87%) Windows 2000
16 5 (0.87%) Windows Mobile
17 2 (0.35%) CentOS
17 2 (0.35%) Red Hat Enterprise Linux
17 2 (0.35%) Ubuntu
Processes & Methodologies
1 114 (19.86%) ITIL
2 29 (5.05%) Incident Management
3 28 (4.88%) Service Management
4 26 (4.53%) Migration
5 23 (4.01%) ITSM
6 17 (2.96%) Project Management
7 15 (2.61%) Change Management
7 15 (2.61%) CRM
8 14 (2.44%) Asset Management
9 13 (2.26%) Service Delivery
9 13 (2.26%) Time Management
10 12 (2.09%) Disaster Recovery
11 11 (1.92%) PRINCE2
11 11 (1.92%) Problem Management
11 11 (1.92%) Stakeholder Management
12 10 (1.74%) Break/Fix
12 10 (1.74%) Investment Management
13 9 (1.57%) Network Management
14 7 (1.22%) Line Management
14 7 (1.22%) Mobile Device Management
Programming Languages
1 34 (5.92%) SQL
2 10 (1.74%) PowerShell
3 8 (1.39%) VBScript
4 7 (1.22%) C
4 7 (1.22%) C#
4 7 (1.22%) VB
5 6 (1.05%) Java
6 5 (0.87%) Perl
6 5 (0.87%) PHP
6 5 (0.87%) Python
7 4 (0.70%) Shell Script
8 2 (0.35%) Bash Shell
8 2 (0.35%) JavaScript
8 2 (0.35%) VBA
9 1 (0.17%) C++
9 1 (0.17%) COBOL
Qualifications
1 36 (6.27%) Security Cleared
2 32 (5.57%) Microsoft Certification
3 26 (4.53%) Degree
4 25 (4.36%) SC Cleared
5 19 (3.31%) Cisco Certification
6 17 (2.96%) CCNA
7 14 (2.44%) MCSE
8 13 (2.26%) ITIL Certification
9 11 (1.92%) ITIL Foundation Certificate
9 11 (1.92%) MCP
10 10 (1.74%) CCNP
11 8 (1.39%) A+ Certification
11 8 (1.39%) DBS Check
12 6 (1.05%) DV Cleared
13 5 (0.87%) MCDST
13 5 (0.87%) MCSA
14 4 (0.70%) CCA
14 4 (0.70%) Citrix Certification
14 4 (0.70%) CTC Cleared
14 4 (0.70%) MCTS
Quality Assurance & Compliance
1 33 (5.75%) SLA
2 12 (2.09%) Disclosure Scotland
3 4 (0.70%) PMO
4 3 (0.52%) Dodd-Frank
4 3 (0.52%) Sarbanes-Oxley
5 2 (0.35%) ISO/IEC 27001
6 1 (0.17%) Data Quality
6 1 (0.17%) PCI DSS
6 1 (0.17%) QA
System Software
1 252 (43.90%) Active Directory
2 40 (6.97%) VMware Infrastructure
3 20 (3.48%) Hyper-V
4 16 (2.79%) XenApp
5 14 (2.44%) vSphere
6 9 (1.57%) Virtual Machines
7 7 (1.22%) Virtual Desktop
7 7 (1.22%) VMware ESXi
8 6 (1.05%) XenDesktop
9 4 (0.70%) ISA Server
10 3 (0.52%) VMware Workstation
11 2 (0.35%) VMware Server
12 1 (0.17%) Terminal Services
12 1 (0.17%) VMware NSX
Systems Management
1 55 (9.58%) SCCM
2 9 (1.57%) Systems Management Server (SMS)
2 9 (1.57%) WSUS
3 7 (1.22%) Jamf Pro
4 5 (0.87%) AirWatch
5 4 (0.70%) Tivoli
5 4 (0.70%) Tivoli Storage Manager
6 3 (0.52%) Dollar Universe
6 3 (0.52%) NetBackup
6 3 (0.52%) Norton AntiVirus
7 2 (0.35%) Backup Exec
7 2 (0.35%) Cisco CUCM
7 2 (0.35%) DameWare
7 2 (0.35%) McAfee ePO
7 2 (0.35%) SCOM
7 2 (0.35%) Unicenter
8 1 (0.17%) Forefront Identity Manager
8 1 (0.17%) Microsoft Intune
8 1 (0.17%) Puppet
8 1 (0.17%) SCOrch
Vendors
1 212 (36.93%) Microsoft
2 64 (11.15%) VMware
3 61 (10.63%) Cisco
4 48 (8.36%) Citrix
5 37 (6.45%) Apple
6 23 (4.01%) HP
7 19 (3.31%) ServiceNow
8 18 (3.14%) Google
9 12 (2.09%) Dell
10 9 (1.57%) Avaya
10 9 (1.57%) McAfee
10 9 (1.57%) Meraki
10 9 (1.57%) SAP
11 8 (1.39%) Remedy
11 8 (1.39%) SolarWinds
12 7 (1.22%) Adobe
12 7 (1.22%) Sophos
12 7 (1.22%) Symantec
13 6 (1.05%) Lotus
13 6 (1.05%) Oracle