Period
to 29 May 2020

The median contractor rate for an IT Support was £165 per day in advertised job vacancies during the 6 months to 29 May 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
29 May 2020
Same period 2019 Same period 2018
Rank 181 307 337
Rank change year-on-year +126 +30 +44
Contract jobs requiring an IT Support 647 775 743
As % of all contract jobs advertised in the UK 1.39% 0.85% 0.74%
As % of the Job Titles category 1.49% 0.90% 0.78%
Number of daily rates quoted 242 433 389
Median daily rate £165 £163 £160
Median daily rate % change year-on-year +1.54% +1.56% +3.23%
10th Percentile £113 £106 £105
90th Percentile £300 £299 £313
UK excluding London median daily rate £161 £163 £150
% change year-on-year -0.77% +8.33% +7.14%
Number of hourly rates quoted 119 189 203
Median hourly rate £16.25 £15.00 £14.50
Median hourly rate % change year-on-year +8.33% +3.45% +7.41%
10th Percentile £11.07 £10.00 £10.50
90th Percentile £23.98 £23.25 £21.23
UK excluding London median hourly rate £16.00 £14.09 £14.02
% change year-on-year +13.56% +0.52% +7.83%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 43,508 85,901 95,720
% of contract IT jobs with a recognized job title 93.60% 94.53% 94.84%
Number of daily rates quoted 27,362 56,507 62,750
Median daily rate £466 £473 £450
Median daily rate % change year-on-year -1.37% +5.00% +5.88%
10th Percentile £250 £275 £266
90th Percentile £650 £650 £635
UK excluding London median daily rate £425 £425 £413
% change year-on-year - +3.03% +3.13%
Number of hourly rates quoted 1,806 2,766 3,004
Median hourly rate £21.50 £19.00 £18.19
Median hourly rate % change year-on-year +13.16% +4.47% -4.18%
10th Percentile £12.00 £11.17 £10.89
90th Percentile £52.50 £50.00 £47.83
Median hourly rate £19.50 £18.00 £17.50
% change year-on-year +8.33% +2.86% -2.78%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 29 May 2020.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 29 May 2020.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 29 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +145 567 £165 -2.94% 108
UK excluding London +122 532 £161 -0.77% 101
North of England +137 139 £155 -8.82% 26
South East +84 129 £178 -7.79% 23
London +59 104 £166 -2.21% 16
Midlands +100 78 £150 -1.64% 20
Yorkshire +88 65 £164 +3.97% 10
East of England +83 64 £220 +35.38% 11
North West +91 58 £145 -38.62% 14
South West +49 56 £150 -7.69% 12
Scotland +18 43 £130 +4.00% 5
West Midlands +70 42 £136 -13.49% 13
East Midlands +51 35 £150 +6.19% 7
Wales +10 23 £185 +6.47% 4
North East +28 16 £130 +20.93% 2
Work from Home +14 5 £250 - 4
Northern Ireland +15 4 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 May 2020, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 312 (48.22%) Windows
2 180 (27.82%) Fujitsu
3 176 (27.20%) BT
4 175 (27.05%) Active Directory
5 174 (26.89%) Windows 10
6 157 (24.27%) Driving Licence
7 141 (21.79%) Microsoft
8 123 (19.01%) Office 365
9 114 (17.62%) Windows 7
10 109 (16.85%) Microsoft Office
11 86 (13.29%) Windows Server
12 69 (10.66%) ITIL
13 48 (7.42%) SCCM
14 42 (6.49%) Problem-Solving
14 42 (6.49%) Public Sector
15 38 (5.87%) VMware
16 37 (5.72%) LAN
17 36 (5.56%) MS Exchange
17 36 (5.56%) Windows Server 2012
18 35 (5.41%) Analytical Skills
19 34 (5.26%) SLA
19 34 (5.26%) Finance
20 33 (5.10%) Microsoft Excel
21 31 (4.79%) Migration
21 31 (4.79%) Service Delivery
21 31 (4.79%) Windows Server 2008
22 29 (4.48%) Incident Management
22 29 (4.48%) Citrix
23 28 (4.33%) Cisco
24 27 (4.17%) Service Management

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (5.56%) MS Exchange
2 16 (2.47%) SharePoint
3 11 (1.70%) Exchange Server 2010
3 11 (1.70%) Skype for Business
4 9 (1.39%) IIS
5 7 (1.08%) Exchange Server 2003
5 7 (1.08%) Exchange Server 2007
6 4 (0.62%) Apache
7 2 (0.31%) MS Project Server
7 2 (0.31%) Tomcat
8 1 (0.15%) Blackberry Enterprise Server
8 1 (0.15%) CMS
8 1 (0.15%) Confluence
8 1 (0.15%) Exchange Server 2013
8 1 (0.15%) IBM Notes
8 1 (0.15%) SharePoint 2010
Applications
1 109 (16.85%) Microsoft Office
2 33 (5.10%) Microsoft Excel
3 19 (2.94%) Microsoft PowerPoint
4 10 (1.55%) MS Visio
4 10 (1.55%) Spreadsheet
5 8 (1.24%) Acrobat
5 8 (1.24%) Microsoft Project
6 4 (0.62%) Photoshop
7 2 (0.31%) FileZilla
8 1 (0.15%) SOLIDWORKS
Business Applications
1 6 (0.93%) Remedy ITSM
2 2 (0.31%) assyst
2 2 (0.31%) Elite 3E
2 2 (0.31%) Line 500
3 1 (0.15%) Carpe Diem
3 1 (0.15%) SAP HCM
Cloud Services
1 123 (19.01%) Office 365
2 14 (2.16%) Azure
3 6 (0.93%) AWS
4 5 (0.77%) G Suite
4 5 (0.77%) OneDrive
5 4 (0.62%) SaaS
6 1 (0.15%) Azure Active Directory
6 1 (0.15%) Boomi
6 1 (0.15%) GCP
6 1 (0.15%) SuccessFactors
Communications & Networking
1 37 (5.72%) LAN
2 25 (3.86%) DNS
3 23 (3.55%) DHCP
4 20 (3.09%) TCP/IP
5 18 (2.78%) Firewall
5 18 (2.78%) Remote Desktop
5 18 (2.78%) VPN
6 17 (2.63%) Internet
6 17 (2.63%) WAN
7 16 (2.47%) VoIP
8 13 (2.01%) Skype
9 12 (1.85%) Wi-Fi
9 12 (1.85%) Wireless
10 9 (1.39%) WebEx
11 6 (0.93%) IP Telephony
11 6 (0.93%) SAN
11 6 (0.93%) VLAN
12 5 (0.77%) Cisco IOS
12 5 (0.77%) NetScaler
13 4 (0.62%) Network Security
Database & Business Intelligence
1 18 (2.78%) SQL Server
2 2 (0.31%) MySQL
2 2 (0.31%) SQL Server 2005
2 2 (0.31%) SQL Server 2008
2 2 (0.31%) SQL Server 2012
3 1 (0.15%) Crystal Reports
3 1 (0.15%) Electronic Patient Records
3 1 (0.15%) Geospatial Data
3 1 (0.15%) Oracle Database
3 1 (0.15%) PostgreSQL
3 1 (0.15%) SQL Server Reporting Services
Development Applications
1 2 (0.31%) Team Foundation Server
2 1 (0.15%) JIRA
2 1 (0.15%) Visual Studio
General
1 42 (6.49%) Public Sector
2 34 (5.26%) Finance
3 10 (1.55%) Manufacturing
3 10 (1.55%) Retail
4 8 (1.24%) Back Office
4 8 (1.24%) Telecoms
5 7 (1.08%) Legal
5 7 (1.08%) Marketing
6 5 (0.77%) Banking
6 5 (0.77%) Financial Institution
7 4 (0.62%) Front Office
7 4 (0.62%) Turkish Language
8 3 (0.46%) Electronics
8 3 (0.46%) French Language
8 3 (0.46%) Law
9 2 (0.31%) German Language
9 2 (0.31%) Pharmaceutical
9 2 (0.31%) Prime Brokerage
10 1 (0.15%) Local Government
10 1 (0.15%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (0.77%) FIX Protocol
2 2 (0.31%) Web Services
2 2 (0.31%) XML
3 1 (0.15%) .NET
3 1 (0.15%) Ajax
3 1 (0.15%) COM
3 1 (0.15%) CSS
3 1 (0.15%) HTML
3 1 (0.15%) REST
3 1 (0.15%) SOAP
3 1 (0.15%) XSLT
Miscellaneous
1 157 (24.27%) Driving Licence
2 35 (5.41%) Analytical Skills
3 23 (3.55%) NHS
4 19 (2.94%) Self-Motivation
5 15 (2.32%) Management Information System
5 15 (2.32%) Video Conferencing
6 14 (2.16%) Data Centre
7 10 (1.55%) Blackberry
8 7 (1.08%) Smartphone
9 6 (0.93%) iPad
9 6 (0.93%) PDA
10 5 (0.77%) iPhone
11 4 (0.62%) W3C
12 3 (0.46%) SWIFT
12 3 (0.46%) User Experience
13 2 (0.31%) Derivative
13 2 (0.31%) e-Learning
13 2 (0.31%) Enterprise Software
13 2 (0.31%) RSA SecurID
14 1 (0.15%) Freedom of Information
Operating Systems
1 312 (48.22%) Windows
2 174 (26.89%) Windows 10
3 114 (17.62%) Windows 7
4 86 (13.29%) Windows Server
5 36 (5.56%) Windows Server 2012
6 31 (4.79%) Windows Server 2008
7 26 (4.02%) Linux
7 26 (4.02%) Windows Server 2016
8 22 (3.40%) Apple iOS
9 19 (2.94%) Android
10 15 (2.32%) Mac OS
11 13 (2.01%) Windows Server 2003
12 12 (1.85%) Mac OS X
13 11 (1.70%) Windows Vista
14 10 (1.55%) Windows XP
15 9 (1.39%) Windows 8
16 6 (0.93%) Windows 2000
17 4 (0.62%) Unix
17 4 (0.62%) VMS
17 4 (0.62%) Windows Server 2019
Processes & Methodologies
1 69 (10.66%) ITIL
2 42 (6.49%) Problem-Solving
3 31 (4.79%) Migration
3 31 (4.79%) Service Delivery
4 29 (4.48%) Incident Management
5 27 (4.17%) ITSM
5 27 (4.17%) Service Management
6 15 (2.32%) Infrastructure Engineering
7 10 (1.55%) Asset Management
7 10 (1.55%) Line Management
8 8 (1.24%) Mobile Device Management
8 8 (1.24%) Patch Management
8 8 (1.24%) Project Management
8 8 (1.24%) Security Patching
8 8 (1.24%) Workflow
9 7 (1.08%) Stakeholder Management
9 7 (1.08%) Statistics
10 6 (0.93%) Data Management
10 6 (0.93%) Disaster Recovery
10 6 (0.93%) Root Cause Analysis
Programming Languages
1 20 (3.09%) SQL
2 6 (0.93%) Java
3 4 (0.62%) PowerShell
4 3 (0.46%) C#
5 2 (0.31%) JavaScript
6 1 (0.15%) C
6 1 (0.15%) C++
6 1 (0.15%) Perl
6 1 (0.15%) PHP
6 1 (0.15%) PL/SQL
6 1 (0.15%) VBA
Qualifications
1 26 (4.02%) Degree
2 21 (3.25%) Security Cleared
3 20 (3.09%) Microsoft Certification
4 18 (2.78%) SC Cleared
5 12 (1.85%) A+ Certification
6 11 (1.70%) DBS Check
7 10 (1.55%) MCSE
8 8 (1.24%) ITIL Foundation Certificate
8 8 (1.24%) MCSA
9 7 (1.08%) ITIL Certification
10 5 (0.77%) MCITP
11 4 (0.62%) IBM Certification
11 4 (0.62%) MCP
11 4 (0.62%) Network+ Certification
12 3 (0.46%) CCNA
12 3 (0.46%) Cisco Certification
12 3 (0.46%) MCTS
13 2 (0.31%) DV Cleared
13 2 (0.31%) ECDL
13 2 (0.31%) HND
Quality Assurance & Compliance
1 34 (5.26%) SLA
2 2 (0.31%) GDPR
2 2 (0.31%) PMO
3 1 (0.15%) Government Security Classifications
3 1 (0.15%) NCSC
3 1 (0.15%) PCI DSS
System Software
1 175 (27.05%) Active Directory
2 26 (4.02%) VMware Infrastructure
3 20 (3.09%) Hyper-V
4 7 (1.08%) Virtual Machines
5 5 (0.77%) VMware ESXi
5 5 (0.77%) vSphere
6 4 (0.62%) Virtual Desktop
6 4 (0.62%) XenApp
7 3 (0.46%) BitLocker
7 3 (0.46%) Virtual Servers
7 3 (0.46%) VMware Workstation
8 2 (0.31%) VMware Server
9 1 (0.15%) Firmware
9 1 (0.15%) Microsoft Virtual Server
9 1 (0.15%) XenDesktop
Systems Management
1 48 (7.42%) SCCM
2 12 (1.85%) AirWatch
3 10 (1.55%) Systems Management Server (SMS)
4 8 (1.24%) Microsoft Intune
5 6 (0.93%) ServiceCenter
5 6 (0.93%) WSUS
6 5 (0.77%) Jamf Pro
7 4 (0.62%) Single Sign-On
8 3 (0.46%) SnapMirror
8 3 (0.46%) SnapVault
9 2 (0.31%) Cisco CUCM
9 2 (0.31%) Norton AntiVirus
9 2 (0.31%) SCOM
10 1 (0.15%) Cisco Prime
10 1 (0.15%) Forefront Identity Manager
10 1 (0.15%) McAfee ePO
10 1 (0.15%) Microsoft Data Protection Manager
10 1 (0.15%) Tivoli
Vendors
1 180 (27.82%) Fujitsu
2 176 (27.20%) BT
3 141 (21.79%) Microsoft
4 38 (5.87%) VMware
5 29 (4.48%) Citrix
6 28 (4.33%) Cisco
7 21 (3.25%) Apple
8 20 (3.09%) HP
9 18 (2.78%) Adobe
10 17 (2.63%) Dell
11 14 (2.16%) Remedy
12 10 (1.55%) Google
12 10 (1.55%) Oracle
13 9 (1.39%) Bomgar
13 9 (1.39%) ServiceNow
14 6 (0.93%) EMC
14 6 (0.93%) IBM
14 6 (0.93%) Peregrine
15 5 (0.77%) Avaya
15 5 (0.77%) McAfee