Period
to 21 October 2017

The median contractor rate for an IT Support was £150 per day in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 372 339 362
Rank change year-on-year -33 +23 -100
Contract jobs requiring an IT Support 634 743 747
As % of all contract IT jobs advertised in the UK 0.64% 0.70% 0.65%
As % of the Job Titles category 0.67% 0.74% 0.69%
Number of daily rates quoted 360 356 299
UK median daily rate £150 £165 £170
Median daily rate % change year-on-year -9.09% -2.94% +4.62%
10th Percentile £106 £103 £105
90th Percentile £313 £338 £304
UK excluding London median daily rate £150 £160 £166
% change year-on-year -6.25% -3.76% +3.10%
Number of hourly rates quoted 141 206 246
UK median hourly rate £15.00 £14.00 £13.70
Median hourly rate % change year-on-year +7.14% +2.19% -0.36%
10th Percentile £10.30 £9.88 £9.50
90th Percentile £28.75 £23.75 £20.00
UK excluding London median hourly rate £13.00 £13.50 £13.50
% change year-on-year -3.70% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94181 100639 108360
% of contract IT jobs with a recognized job title 94.82% 94.77% 94.95%
Number of daily rates quoted 61868 65556 68886
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +6.38%
Number of hourly rates quoted 2802 3285 4159
UK median hourly rate £18.70 £18.39 £18.00
Median hourly rate % change year-on-year +1.71% +2.14% +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 21 October 2017.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 21 October 2017.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 552 £160 -5.88% 147
UK excluding London -2 390 £150 -6.25% 117
London -17 230 £163 -7.14% 36
South East -7 120 £148 -7.81% 38
Midlands +37 68 £135 -25.00% 16
North of England +44 62 £185 +5.71% 33
Scotland +42 56 £115 -14.81% 2
West Midlands +33 38 £130 -25.71% 6
East of England -43 37 £155 -3.13% 12
North West +13 36 £172 -4.31% 20
South West -3 33 £163 +16.07% 12
East Midlands -1 30 £244 +21.88% 10
Yorkshire +10 16 £204 +27.34% 10
Wales +5 13 £130 -17.46% 4
North East +65 10 £140 -17.65% 3
Northern Ireland -51 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1 438 (69.09%) Windows
2 274 (43.22%) Active Directory
3 239 (37.70%) Microsoft
4 189 (29.81%) Windows 7
5 179 (28.23%) Microsoft Office
6 142 (22.40%) ITIL
7 131 (20.66%) Office 365
8 112 (17.67%) Windows 10
9 111 (17.51%) Windows Server
10 77 (12.15%) VMware
11 72 (11.36%) MS Exchange
12 62 (9.78%) Finance
13 60 (9.46%) Cisco
14 58 (9.15%) DNS
15 56 (8.83%) SCCM
16 54 (8.52%) VMware Infrastructure
16 54 (8.52%) Android
17 53 (8.36%) TCP/IP
18 51 (8.04%) Windows Server 2008
19 50 (7.89%) Windows 8
20 48 (7.57%) LAN
21 47 (7.41%) DHCP
21 47 (7.41%) Citrix
21 47 (7.41%) Security Cleared
22 46 (7.26%) Service Management
23 45 (7.10%) Apple iOS
24 43 (6.78%) SharePoint
25 40 (6.31%) VPN
25 40 (6.31%) Windows Server 2012
26 38 (5.99%) Apple

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (11.36%) MS Exchange
2 43 (6.78%) SharePoint
3 23 (3.63%) Skype for Business
4 16 (2.52%) Exchange Server 2010
5 13 (2.05%) Exchange Server 2013
6 10 (1.58%) IIS
7 7 (1.10%) Blackberry Enterprise Server
7 7 (1.10%) Exchange Server 2007
8 6 (0.95%) IBM Notes
9 4 (0.63%) SharePoint 2010
10 3 (0.47%) Exchange Server 2003
10 3 (0.47%) SharePoint 2013
11 2 (0.32%) Moodle
12 1 (0.16%) Apache
12 1 (0.16%) CMS
12 1 (0.16%) Confluence
12 1 (0.16%) Oracle Workflow
Applications
1 179 (28.23%) Microsoft Office
2 35 (5.52%) Microsoft Excel
3 16 (2.52%) Microsoft PowerPoint
4 8 (1.26%) MS Visio
5 6 (0.95%) Microsoft Project
6 2 (0.32%) CINEMA 4D
6 2 (0.32%) Vectorworks
7 1 (0.16%) HipChat
Business Applications
1 5 (0.79%) Dynamics NAV
2 3 (0.47%) assyst
2 3 (0.47%) Eikon
2 3 (0.47%) Remedy ITSM
2 3 (0.47%) thinkFolio
3 1 (0.16%) Adobe Campaign
3 1 (0.16%) Dynamics CRM
3 1 (0.16%) Oracle Procure-to-Pay
3 1 (0.16%) Sage 1000
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) Teamcenter
Cloud Services
1 131 (20.66%) Office 365
2 10 (1.58%) G Suite
3 8 (1.26%) Microsoft Azure
4 7 (1.10%) Google Drive
5 6 (0.95%) Amazon AWS
6 2 (0.32%) Mimecast
7 1 (0.16%) Cloud Computing
7 1 (0.16%) OneDrive
Communications & Networking
1 58 (9.15%) DNS
2 53 (8.36%) TCP/IP
3 48 (7.57%) LAN
4 47 (7.41%) DHCP
5 40 (6.31%) VPN
6 37 (5.84%) WAN
7 27 (4.26%) Wi-Fi
8 25 (3.94%) Wireless
9 24 (3.79%) VoIP
10 22 (3.47%) Skype
11 19 (3.00%) SAN
12 16 (2.52%) Firewall
12 16 (2.52%) VLAN
13 12 (1.89%) Internet
13 12 (1.89%) Intranet
14 11 (1.74%) Cisco IOS
15 8 (1.26%) SMS
16 7 (1.10%) Broadband
17 6 (0.95%) Ethernet
17 6 (0.95%) Unified Communications
Database & Business Intelligence
1 14 (2.21%) SQL Server
2 1 (0.16%) Crystal Reports
2 1 (0.16%) EDRMS
2 1 (0.16%) Essbase
2 1 (0.16%) MS Access
2 1 (0.16%) MySQL
2 1 (0.16%) PostgreSQL
2 1 (0.16%) Relational Database
2 1 (0.16%) SQL Server 2005
2 1 (0.16%) SQL Server Integration Services
Development Applications
1 12 (1.89%) JIRA
2 1 (0.16%) PeopleTools
2 1 (0.16%) Subversion
2 1 (0.16%) Visual Studio
General
1 62 (9.78%) Finance
2 19 (3.00%) Retail
3 18 (2.84%) Law
4 16 (2.52%) Banking
4 16 (2.52%) Telecoms
5 14 (2.21%) Legal
6 7 (1.10%) Back Office
6 7 (1.10%) Manufacturing
7 6 (0.95%) Advertising
7 6 (0.95%) Automotive
8 5 (0.79%) French Language
8 5 (0.79%) Front Office
9 4 (0.63%) Investment Banking
9 4 (0.63%) Spanish Language
10 3 (0.47%) Pharmaceutical
11 2 (0.32%) Electronics
11 2 (0.32%) Multimedia
11 2 (0.32%) Retail Banking
11 2 (0.32%) Tamil Language
11 2 (0.32%) Urdu Language
Libraries, Frameworks & Software Standards
1 3 (0.47%) Web Services
2 2 (0.32%) HTML
3 1 (0.16%) .NET
3 1 (0.16%) 802.1X
3 1 (0.16%) COM
3 1 (0.16%) CSS
3 1 (0.16%) J2EE
3 1 (0.16%) JSON
3 1 (0.16%) RESTful
Miscellaneous
1 32 (5.05%) Smartphone
2 30 (4.73%) Video Conferencing
3 23 (3.63%) Analytical Skills
3 23 (3.63%) Blackberry
4 20 (3.15%) Data Centre
4 20 (3.15%) iPhone
5 16 (2.52%) Driving Licence
5 16 (2.52%) iPad
6 14 (2.21%) Management Information System
7 10 (1.58%) Social Network
8 7 (1.10%) NHS
9 6 (0.95%) BYOD
9 6 (0.95%) Computer Science
10 5 (0.79%) Clustering
10 5 (0.79%) Enterprise Software
10 5 (0.79%) Equities
10 5 (0.79%) Fat Client
10 5 (0.79%) Thin Client
11 4 (0.63%) FMCG
11 4 (0.63%) Handset
Operating Systems
1 438 (69.09%) Windows
2 189 (29.81%) Windows 7
3 112 (17.67%) Windows 10
4 111 (17.51%) Windows Server
5 54 (8.52%) Android
6 51 (8.04%) Windows Server 2008
7 50 (7.89%) Windows 8
8 45 (7.10%) Apple iOS
9 40 (6.31%) Windows Server 2012
10 28 (4.42%) Linux
10 28 (4.42%) Mac OS X
11 21 (3.31%) Windows XP
12 17 (2.68%) Windows Server 2003
13 15 (2.37%) Mac OS
14 11 (1.74%) Unix
15 4 (0.63%) Windows 2000
15 4 (0.63%) Windows Mobile
16 2 (0.32%) NetWare
16 2 (0.32%) Windows Vista
17 1 (0.16%) VMS
Processes & Methodologies
1 142 (22.40%) ITIL
2 46 (7.26%) Service Management
3 32 (5.05%) ITSM
4 29 (4.57%) Incident Management
5 27 (4.26%) Migration
6 24 (3.79%) Asset Management
7 20 (3.15%) Service Delivery
8 19 (3.00%) Project Management
9 17 (2.68%) Disaster Recovery
9 17 (2.68%) PRINCE2
9 17 (2.68%) Time Management
10 15 (2.37%) Agile Software Development
10 15 (2.37%) Change Management
11 13 (2.05%) Coaching
11 13 (2.05%) CRM
11 13 (2.05%) Mobile Device Management
12 12 (1.89%) Line Management
12 12 (1.89%) Problem Management
13 11 (1.74%) ITIL V3
13 11 (1.74%) Stakeholder Management
Programming Languages
1 31 (4.89%) SQL
2 7 (1.10%) PowerShell
2 7 (1.10%) VB
3 6 (0.95%) Java
4 5 (0.79%) Perl
4 5 (0.79%) PHP
4 5 (0.79%) Python
4 5 (0.79%) VBScript
5 4 (0.63%) C
5 4 (0.63%) C#
5 4 (0.63%) Shell Script
6 3 (0.47%) Bash Shell
7 1 (0.16%) COBOL
7 1 (0.16%) JavaScript
7 1 (0.16%) VBA
Qualifications
1 47 (7.41%) Security Cleared
2 37 (5.84%) Microsoft Certification
2 37 (5.84%) SC Cleared
3 35 (5.52%) Degree
4 19 (3.00%) MCSE
5 16 (2.52%) Cisco Certification
5 16 (2.52%) ITIL Certification
6 13 (2.05%) ITIL Foundation Certificate
6 13 (2.05%) MCP
7 12 (1.89%) CCNA
7 12 (1.89%) DBS Check
8 9 (1.42%) CTC Cleared
9 8 (1.26%) A+ Certification
9 8 (1.26%) MCSA
10 7 (1.10%) DV Cleared
11 5 (0.79%) CCNP
11 5 (0.79%) Computer Science Degree
11 5 (0.79%) VMware Certified Professional (VCP)
12 4 (0.63%) BPSS Clearance
12 4 (0.63%) VCAP
Quality Assurance & Compliance
1 35 (5.52%) SLA
2 12 (1.89%) Disclosure Scotland
3 3 (0.47%) Sarbanes-Oxley
4 2 (0.32%) ISO/IEC 27001
4 2 (0.32%) PMO
5 1 (0.16%) Data Quality
5 1 (0.16%) MiFID
5 1 (0.16%) PCI DSS
System Software
1 274 (43.22%) Active Directory
2 54 (8.52%) VMware Infrastructure
3 21 (3.31%) Hyper-V
4 15 (2.37%) vSphere
5 14 (2.21%) XenApp
6 9 (1.42%) Virtual Machines
7 8 (1.26%) VMware ESXi
8 4 (0.63%) ISA Server
8 4 (0.63%) VMware Workstation
8 4 (0.63%) XenDesktop
9 2 (0.32%) Virtual Desktop
10 1 (0.16%) Microsoft App-V
10 1 (0.16%) Terminal Services
10 1 (0.16%) VMware NSX
Systems Management
1 56 (8.83%) SCCM
2 13 (2.05%) Systems Management Server (SMS)
3 12 (1.89%) Jamf Pro
4 7 (1.10%) AirWatch
4 7 (1.10%) WSUS
5 3 (0.47%) Cisco CUCM
5 3 (0.47%) McAfee ePO
5 3 (0.47%) Norton AntiVirus
6 2 (0.32%) Backup Exec
6 2 (0.32%) SCOM
7 1 (0.16%) Forefront Identity Manager
7 1 (0.16%) Microsoft Intune
7 1 (0.16%) NetBackup
7 1 (0.16%) Nmap
7 1 (0.16%) Puppet
7 1 (0.16%) SCOrch
7 1 (0.16%) SolarWinds Orion
7 1 (0.16%) Symantec Endpoint Protection
7 1 (0.16%) Tivoli
7 1 (0.16%) Unicenter
Vendors
1 239 (37.70%) Microsoft
2 77 (12.15%) VMware
3 60 (9.46%) Cisco
4 47 (7.41%) Citrix
5 38 (5.99%) Apple
6 31 (4.89%) HP
7 25 (3.94%) Google
8 18 (2.84%) ServiceNow
9 14 (2.21%) Meraki
10 13 (2.05%) Avaya
10 13 (2.05%) Dell
11 9 (1.42%) McAfee
11 9 (1.42%) Remedy
11 9 (1.42%) SAP
12 8 (1.26%) Bloomberg
12 8 (1.26%) Symantec
13 6 (0.95%) IBM
13 6 (0.95%) Lotus
14 5 (0.79%) CheckPoint
14 5 (0.79%) Veeam