Period
to 17 November 2017

The median contractor rate for an IT Support was £150 per day in advertised job vacancies during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Support
UK
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 347 336 351
Rank change year-on-year -11 +15 -84
Contract jobs requiring an IT Support 710 754 765
As % of all contract IT jobs advertised in the UK 0.69% 0.71% 0.67%
As % of the Job Titles category 0.73% 0.75% 0.70%
Number of daily rates quoted 409 361 313
UK median daily rate £150 £160 £163
Median daily rate % change year-on-year -6.25% -1.54% -
10th Percentile £106 £101 £105
90th Percentile £328 £338 £309
UK excluding London median daily rate £150 £150 £160
% change year-on-year - -6.25% -1.54%
Number of hourly rates quoted 151 213 255
UK median hourly rate £14.50 £13.50 £14.00
Median hourly rate % change year-on-year +7.41% -3.57% +1.82%
10th Percentile £10.30 £10.00 £9.25
90th Percentile £26.40 £23.65 £21.90
UK excluding London median hourly rate £13.05 £13.00 £13.50
% change year-on-year +0.40% -3.70% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97472 100409 109082
% of contract IT jobs with a recognized job title 94.81% 94.75% 94.90%
Number of daily rates quoted 64264 65451 69386
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +4.17%
Number of hourly rates quoted 2912 3320 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.26 £45.00
UK excluding London median hourly rate £17.77 £17.50 £17.50
% change year-on-year +1.54% - +8.29%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IT Support.

Contractor daily rate trend for IT Support in the UK

IT Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IT Support over the 6 months to 17 November 2017.

Contractor daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IT Support.

Contractor hourly rate trend for IT Support in the UK

IT Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IT Support over the 6 months to 17 November 2017.

Contractor hourly rate histogram for IT Support in the UK

IT Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 614 £160 - 138
UK excluding London +8 441 £150 - 103
London -6 256 £163 -4.41% 42
South East +2 134 £145 -3.33% 36
North of England +44 72 £198 +12.86% 23
Midlands +21 72 £150 -6.25% 13
Scotland +20 63 £118 -12.96% 3
East of England -42 40 £150 -6.25% 8
West Midlands +25 39 £133 -1.85% 9
North West +22 38 £190 +8.57% 15
South West -11 38 £165 +17.86% 16
East Midlands -5 33 £200 - 4
Yorkshire +14 24 £198 +12.86% 7
Wales +7 21 £130 -21.21% 4
North East +65 10 £140 -29.11% 1
Northern Ireland -50 1 - -

IT Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 November 2017, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support in the job title.

1 482 (67.89%) Windows
2 306 (43.10%) Active Directory
3 264 (37.18%) Microsoft
4 208 (29.30%) Windows 7
5 205 (28.87%) Microsoft Office
6 173 (24.37%) ITIL
7 139 (19.58%) Office 365
8 131 (18.45%) Windows Server
9 127 (17.89%) Windows 10
10 81 (11.41%) VMware
11 80 (11.27%) MS Exchange
12 69 (9.72%) Cisco
13 68 (9.58%) SCCM
14 67 (9.44%) Finance
15 59 (8.31%) DNS
16 55 (7.75%) Windows 8
17 54 (7.61%) VMware Infrastructure
17 54 (7.61%) Android
18 53 (7.46%) Windows Server 2008
18 53 (7.46%) Service Management
19 51 (7.18%) LAN
20 50 (7.04%) TCP/IP
20 50 (7.04%) Citrix
21 49 (6.90%) Security Cleared
22 47 (6.62%) Apple
23 46 (6.48%) SharePoint
24 45 (6.34%) DHCP
25 44 (6.20%) SLA
26 43 (6.06%) VPN
26 43 (6.06%) Microsoft Certification

IT Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (11.27%) MS Exchange
2 46 (6.48%) SharePoint
3 26 (3.66%) Skype for Business
4 19 (2.68%) Exchange Server 2010
5 12 (1.69%) Exchange Server 2013
6 8 (1.13%) IIS
7 7 (0.99%) IBM Notes
8 6 (0.85%) Blackberry Enterprise Server
8 6 (0.85%) Exchange Server 2007
9 4 (0.56%) SharePoint 2010
10 3 (0.42%) SharePoint 2013
11 2 (0.28%) Moodle
11 2 (0.28%) Tomcat
11 2 (0.28%) WebSphere
12 1 (0.14%) Apache
12 1 (0.14%) CMS
12 1 (0.14%) Confluence
12 1 (0.14%) Exchange Server 2003
12 1 (0.14%) IBM Domino
12 1 (0.14%) Oracle Workflow
Applications
1 205 (28.87%) Microsoft Office
2 37 (5.21%) Microsoft Excel
3 15 (2.11%) Microsoft PowerPoint
4 8 (1.13%) Microsoft Project
4 8 (1.13%) MS Visio
5 3 (0.42%) CINEMA 4D
5 3 (0.42%) Vectorworks
6 1 (0.14%) Acrobat
6 1 (0.14%) AutoCAD
6 1 (0.14%) HipChat
Business Applications
1 4 (0.56%) Dynamics NAV
2 3 (0.42%) assyst
2 3 (0.42%) Eikon
2 3 (0.42%) Remedy ITSM
2 3 (0.42%) thinkFolio
3 2 (0.28%) Dynamics CRM
4 1 (0.14%) Bankmaster
4 1 (0.14%) LatentZero
4 1 (0.14%) Oracle Procure-to-Pay
4 1 (0.14%) SAP Oil and Gas
4 1 (0.14%) Teamcenter
Cloud Services
1 139 (19.58%) Office 365
2 12 (1.69%) Microsoft Azure
3 10 (1.41%) G Suite
4 7 (0.99%) Amazon AWS
5 5 (0.70%) Google Drive
6 2 (0.28%) Azure Active Directory
6 2 (0.28%) Mimecast
6 2 (0.28%) OneDrive
7 1 (0.14%) Cloud Computing
7 1 (0.14%) Dynamics 365
Communications & Networking
1 59 (8.31%) DNS
2 51 (7.18%) LAN
3 50 (7.04%) TCP/IP
4 45 (6.34%) DHCP
5 43 (6.06%) VPN
6 40 (5.63%) WAN
7 31 (4.37%) Wireless
8 26 (3.66%) Skype
9 24 (3.38%) VoIP
9 24 (3.38%) Wi-Fi
10 18 (2.54%) SAN
11 15 (2.11%) Firewall
11 15 (2.11%) VLAN
12 13 (1.83%) Internet
13 12 (1.69%) Cisco IOS
13 12 (1.69%) Intranet
14 10 (1.41%) Broadband
15 8 (1.13%) SMS
15 8 (1.13%) Unified Communications
16 6 (0.85%) Ethernet
Database & Business Intelligence
1 14 (1.97%) SQL Server
2 4 (0.56%) Relational Database
3 3 (0.42%) Apache Cassandra
4 2 (0.28%) Oracle Database
5 1 (0.14%) Blockchain
5 1 (0.14%) DTS
5 1 (0.14%) EDRMS
5 1 (0.14%) MS Access
5 1 (0.14%) MySQL
5 1 (0.14%) PostgreSQL
5 1 (0.14%) SQL Server 2005
5 1 (0.14%) SQL Server Integration Services
Development Applications
1 10 (1.41%) JIRA
2 1 (0.14%) PeopleTools
2 1 (0.14%) Subversion
General
1 67 (9.44%) Finance
2 19 (2.68%) Law
2 19 (2.68%) Telecoms
3 18 (2.54%) Banking
3 18 (2.54%) Retail
4 16 (2.25%) Legal
5 9 (1.27%) Advertising
6 8 (1.13%) Automotive
6 8 (1.13%) Manufacturing
7 7 (0.99%) Back Office
8 5 (0.70%) French Language
8 5 (0.70%) Front Office
8 5 (0.70%) Investment Banking
9 4 (0.56%) Spanish Language
10 3 (0.42%) Retail Banking
11 2 (0.28%) Hindi Language
11 2 (0.28%) Multimedia
11 2 (0.28%) Pharmaceutical
11 2 (0.28%) Tamil Language
11 2 (0.28%) Urdu Language
Libraries, Frameworks & Software Standards
1 6 (0.85%) Web Services
2 3 (0.42%) RabbitMQ
3 2 (0.28%) HTML
3 2 (0.28%) IBM Integration Bus
3 2 (0.28%) WebSphere MQ
4 1 (0.14%) .NET
4 1 (0.14%) 802.1X
4 1 (0.14%) COM
4 1 (0.14%) CSS
4 1 (0.14%) JSON
4 1 (0.14%) RESTful
Miscellaneous
1 34 (4.79%) Smartphone
2 29 (4.08%) Analytical Skills
2 29 (4.08%) Video Conferencing
3 24 (3.38%) Blackberry
3 24 (3.38%) iPhone
4 22 (3.10%) Data Centre
5 16 (2.25%) iPad
5 16 (2.25%) Management Information System
6 14 (1.97%) Driving Licence
7 13 (1.83%) NHS
8 10 (1.41%) Social Network
9 7 (0.99%) BYOD
9 7 (0.99%) Clustering
10 6 (0.85%) Computer Science
10 6 (0.85%) Enterprise Software
10 6 (0.85%) Fat Client
10 6 (0.85%) Thin Client
11 5 (0.70%) Equities
11 5 (0.70%) Handset
11 5 (0.70%) User Experience
Operating Systems
1 482 (67.89%) Windows
2 208 (29.30%) Windows 7
3 131 (18.45%) Windows Server
4 127 (17.89%) Windows 10
5 55 (7.75%) Windows 8
6 54 (7.61%) Android
7 53 (7.46%) Windows Server 2008
8 43 (6.06%) Apple iOS
8 43 (6.06%) Windows Server 2012
9 29 (4.08%) Linux
10 28 (3.94%) Mac OS X
11 19 (2.68%) Windows XP
12 18 (2.54%) Unix
13 15 (2.11%) Windows Server 2003
14 13 (1.83%) Mac OS
15 5 (0.70%) Windows Mobile
16 2 (0.28%) NetWare
16 2 (0.28%) SUSE
16 2 (0.28%) Windows 2000
16 2 (0.28%) Windows Vista
Processes & Methodologies
1 173 (24.37%) ITIL
2 53 (7.46%) Service Management
3 38 (5.35%) ITSM
4 33 (4.65%) Incident Management
5 31 (4.37%) Migration
6 26 (3.66%) Asset Management
7 25 (3.52%) PRINCE2
8 23 (3.24%) Service Delivery
9 22 (3.10%) Project Management
10 20 (2.82%) Disaster Recovery
10 20 (2.82%) Mobile Device Management
11 19 (2.68%) Agile Software Development
11 19 (2.68%) Change Management
12 18 (2.54%) Time Management
13 16 (2.25%) Line Management
14 15 (2.11%) ITIL V3
15 14 (1.97%) Problem Management
16 13 (1.83%) Coaching
17 12 (1.69%) CRM
18 10 (1.41%) Stakeholder Management
Programming Languages
1 39 (5.49%) SQL
2 12 (1.69%) Java
3 8 (1.13%) C
3 8 (1.13%) Shell Script
4 7 (0.99%) Perl
4 7 (0.99%) PowerShell
5 5 (0.70%) PHP
5 5 (0.70%) VB
6 4 (0.56%) C#
6 4 (0.56%) Python
6 4 (0.56%) VBScript
7 3 (0.42%) Bash Shell
8 2 (0.28%) COBOL
8 2 (0.28%) PL/SQL
9 1 (0.14%) C++
9 1 (0.14%) JavaScript
9 1 (0.14%) VBA
Qualifications
1 49 (6.90%) Security Cleared
2 43 (6.06%) Microsoft Certification
3 38 (5.35%) Degree
4 37 (5.21%) SC Cleared
5 22 (3.10%) MCSE
6 20 (2.82%) Cisco Certification
7 19 (2.68%) DBS Check
7 19 (2.68%) ITIL Certification
8 18 (2.54%) ITIL Foundation Certificate
9 16 (2.25%) MCP
10 15 (2.11%) CCNA
11 10 (1.41%) A+ Certification
11 10 (1.41%) MCSA
12 8 (1.13%) CTC Cleared
13 6 (0.85%) DV Cleared
13 6 (0.85%) VMware Certified Professional (VCP)
14 5 (0.70%) CCIE
14 5 (0.70%) CCNP
14 5 (0.70%) MCDST
14 5 (0.70%) VCAP
Quality Assurance & Compliance
1 44 (6.20%) SLA
2 11 (1.55%) Disclosure Scotland
3 3 (0.42%) Sarbanes-Oxley
4 2 (0.28%) ISO/IEC 27001
4 2 (0.28%) PMO
5 1 (0.14%) Data Quality
5 1 (0.14%) GMP
5 1 (0.14%) MiFID
System Software
1 306 (43.10%) Active Directory
2 54 (7.61%) VMware Infrastructure
3 23 (3.24%) Hyper-V
4 14 (1.97%) vSphere
5 12 (1.69%) XenApp
6 8 (1.13%) Virtual Machines
6 8 (1.13%) VMware ESXi
7 4 (0.56%) ISA Server
7 4 (0.56%) Terminal Services
7 4 (0.56%) VMware Workstation
8 3 (0.42%) XenDesktop
9 2 (0.28%) Microsoft App-V
9 2 (0.28%) Virtual Desktop
9 2 (0.28%) Virtual Servers
10 1 (0.14%) BitLocker
10 1 (0.14%) VMware NSX
Systems Management
1 68 (9.58%) SCCM
2 16 (2.25%) Systems Management Server (SMS)
3 13 (1.83%) Jamf Pro
4 7 (0.99%) AirWatch
4 7 (0.99%) WSUS
5 5 (0.70%) McAfee ePO
6 4 (0.56%) Backup Exec
7 3 (0.42%) Cisco CUCM
7 3 (0.42%) Microsoft Intune
8 2 (0.28%) Forefront Identity Manager
8 2 (0.28%) Norton AntiVirus
9 1 (0.14%) ArcSight ESM
9 1 (0.14%) DameWare
9 1 (0.14%) Microsoft Clustering
9 1 (0.14%) NetBackup
9 1 (0.14%) OpenVAS
9 1 (0.14%) Puppet
9 1 (0.14%) SmoothWall
9 1 (0.14%) Symantec Endpoint Protection
9 1 (0.14%) Tivoli
Vendors
1 264 (37.18%) Microsoft
2 81 (11.41%) VMware
3 69 (9.72%) Cisco
4 50 (7.04%) Citrix
5 47 (6.62%) Apple
6 33 (4.65%) HP
7 24 (3.38%) Google
8 23 (3.24%) ServiceNow
9 16 (2.25%) Meraki
10 15 (2.11%) Avaya
10 15 (2.11%) Dell
11 10 (1.41%) McAfee
11 10 (1.41%) Oracle
12 9 (1.27%) Remedy
12 9 (1.27%) SAP
13 8 (1.13%) Bloomberg
13 8 (1.13%) Symantec
14 7 (0.99%) IBM
14 7 (0.99%) Lotus
14 7 (0.99%) NetApp