Hybrid/Remote IVR Contract Job Trends

Interactive Voice Response (IVR)
UK > Work from Home

The table below looks at the prevalence of the term IVR in remote or hybrid contract work. Included is a benchmarking guide to the contractor rates offered in vacancies that cited IVR over the 6 months leading up to 30 December 2025, comparing them to the same period in the previous two years.

6 months to
30 Dec 2025
Same period 2024 Same period 2023
Rank 302 295 341
Rank change year-on-year -7 +46 +186
Contract jobs citing IVR 13 14 30
As % of all contract jobs with remote/hybrid work options 0.13% 0.12% 0.18%
As % of the Miscellaneous category 0.37% 0.40% 0.61%
Number of daily rates quoted 9 11 26
10th Percentile £446 £208 £350
25th Percentile £475 £343 £425
Median daily rate (50th Percentile) £538 £473 £463
Median % change year-on-year +13.64% +2.27% +27.15%
75th Percentile £553 £553 £500
90th Percentile £583 £569 £550
UK median daily rate £519 £483 £450
% change year-on-year +7.40% +7.39% +10.43%
Number of hourly rates quoted 0 1 0
Median hourly rate - £75.00 -
UK median hourly rate - £75.00 -

All Generic Skills
Work from Home

IVR falls under the General and Transferable Skills category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring generic IT skills.

Contract vacancies with a requirement for generic IT skills 3,538 3,543 4,916
As % of all contract jobs with a WFH option 34.67% 31.16% 29.80%
Number of daily rates quoted 2,225 2,253 3,393
10th Percentile £333 £325 £325
25th Percentile £420 £420 £425
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - -
75th Percentile £638 £675 £673
90th Percentile £750 £800 £752
UK median daily rate £503 £530 £546
% change year-on-year -5.19% -2.97% -0.68%
Number of hourly rates quoted 132 58 125
10th Percentile £17.50 £17.50 £19.99
25th Percentile £21.25 £23.08 £22.00
Median hourly rate £45.46 £37.75 £50.00
Median % change year-on-year +20.42% -24.50% -17.36%
75th Percentile £67.00 £64.94 £70.00
90th Percentile £70.14 £75.00 £76.55
UK median hourly rate £27.42 £33.75 £42.19
% change year-on-year -18.77% -20.00% +29.82%

IVR
Job Vacancy Trend for Remote/Hybrid Jobs

Historical trend showing the proportion of contract IT job postings citing IVR and offering remote or hybrid work options relative to all contract IT jobs advertised.

IVR job vacancy trend for remote/hybrid jobs

IVR
Daily Rate Trend for Remote/Hybrid Jobs

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing IVR.

Contractor daily rate distribution trend for jobs with remote/hybrid work options citing IVR

IVR
Daily Rate Histogram for Remote/Hybrid Jobs

Daily rate distribution for jobs with remote/hybrid work options citing IVR over the 6 months to 30 December 2025.

IVR daily rate histogram for jobs with remote/hybrid work options

IVR
Hourly Rate Trend for Remote/Hybrid Jobs

Contractor hourly rate distribution trend for jobs with remote/hybrid work options citing IVR.

Contractor hourly rate distribution trend for jobs with remote/hybrid work options citing IVR

IVR
Co-Occurring Skills & Capabilities in Remote/Hybrid Jobs by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (7.69%) SharePoint
Applications
1 2 (15.38%) Chatbot
Cloud Services
1 4 (30.77%) Power Automate
1 4 (30.77%) Power Platform
2 3 (23.08%) Azure
2 3 (23.08%) Copilot Studio
2 3 (23.08%) Dynamics 365
2 3 (23.08%) Microsoft Copilot
2 3 (23.08%) PowerApps
3 2 (15.38%) Azure DevOps
3 2 (15.38%) Azure Key Vault
3 2 (15.38%) Azure Logic Apps
3 2 (15.38%) Azure Service Bus
3 2 (15.38%) Serverless
4 1 (7.69%) AWS
4 1 (7.69%) AWS Step Functions
4 1 (7.69%) Azure Functions
4 1 (7.69%) Dialogflow
4 1 (7.69%) GCP
4 1 (7.69%) SaaS
4 1 (7.69%) Twilio
4 1 (7.69%) WhatsApp
Communications & Networking
1 3 (23.08%) CTI
1 3 (23.08%) VoIP
2 1 (7.69%) SMS
Database & Business Intelligence
1 4 (30.77%) Power BI
2 1 (7.69%) Metadata
2 1 (7.69%) Tableau
General
1 3 (23.08%) Analytical Skills
2 1 (7.69%) Back Office
2 1 (7.69%) Finance
2 1 (7.69%) Local Government
2 1 (7.69%) Marketing
2 1 (7.69%) Public Sector
2 1 (7.69%) Retail
Job Titles
1 5 (38.46%) Developer
2 4 (30.77%) Architect
3 3 (23.08%) Genesys Developer
4 2 (15.38%) Dynamics 365 Developer
4 2 (15.38%) Solutions Architect
4 2 (15.38%) Technical Architect
4 2 (15.38%) Technical Solutions Architect
5 1 (7.69%) Automation Specialist
5 1 (7.69%) Cloud Engineer
5 1 (7.69%) Genesys Engineer
5 1 (7.69%) Marketing Specialist
5 1 (7.69%) Product Manager
5 1 (7.69%) Service Design Architect
5 1 (7.69%) Service Desk Manager
5 1 (7.69%) Voice Specialist
Libraries, Frameworks & Software Standards
1 2 (15.38%) .NET
1 2 (15.38%) HTML
1 2 (15.38%) HTML5 Canvas
1 2 (15.38%) JSON
1 2 (15.38%) REST
2 1 (7.69%) SOAP
2 1 (7.69%) XML
Miscellaneous
1 2 (15.38%) AI Agents
2 1 (7.69%) Onboarding
2 1 (7.69%) Product Ownership
Processes & Methodologies
1 5 (38.46%) Roadmaps
2 4 (30.77%) Agile
2 4 (30.77%) Analytics
2 4 (30.77%) Business Intelligence
2 4 (30.77%) Knowledge Transfer
2 4 (30.77%) Stakeholder Management
3 3 (23.08%) AI
3 3 (23.08%) API Integration
3 3 (23.08%) Capacity Planning
3 3 (23.08%) Computer Science
3 3 (23.08%) Customer Engagement
3 3 (23.08%) DevOps
3 3 (23.08%) Performance Optimisation
3 3 (23.08%) Problem-Solving
3 3 (23.08%) Use Case
3 3 (23.08%) Value Proposition
4 2 (15.38%) CI/CD
4 2 (15.38%) Conversational UI
4 2 (15.38%) Customer Experience
4 2 (15.38%) System Integration Testing
Programming Languages
1 3 (23.08%) JavaScript
2 2 (15.38%) C#
2 2 (15.38%) SQL
Qualifications
1 3 (23.08%) Computer Science Degree
1 3 (23.08%) Degree
1 3 (23.08%) Master's Degree
2 2 (15.38%) SC Cleared
2 2 (15.38%) Security Cleared
3 1 (7.69%) CCNP
3 1 (7.69%) Cisco Certification
Systems Management
1 1 (7.69%) Terraform
Vendors
1 5 (38.46%) Genesys
2 2 (15.38%) Microsoft
2 2 (15.38%) Salesforce
2 2 (15.38%) ServiceNow
3 1 (7.69%) Google
3 1 (7.69%) HubSpot
3 1 (7.69%) UiPath
3 1 (7.69%) Zoho