51 to 75 of 273 Customer Engagement Jobs in the UK excluding London

some email journeys created. However there’s still lots to build, and some of the initial structure established. But the real work starts now. Customer journeys need designing and building, taking them from EVP through to a much more sophisticated operation. Segmentation needs defining. Contact strategy needs shaping … customers from first enquiry through to long-term retention. That means building, testing and optimising CRM journeys, while also shaping the broader approach to customer communication. Whilst the primary channel for outbound CRM will be email. They’re also engaging across Whatsapp and SMS, and there’s a customer ...

Summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services‐led approach. The Senior Network Architect operates as a senior presale overlay within the Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer … across multi‐vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. Role Overview Owning solution architecture for complex customer opportunities Leading discovery, design, and proposal activities Aligning technology solutions to business outcomes, KPIs, and commercial objectives Driving the integration of CDW’s Professional ...

Summary At CDW, we deliver customer outcomes through deep technical expertise, trusted relationships, and a strong services‐led approach. The Senior Network Architect operates as a senior presale overlay within the Secure Networks practice, responsible for shaping, designing, and leading complex network and security solutions aligned to customer … across multi‐vendor environments, and leads engagements from early discovery through to proposal and handover to delivery. Role Overview Owning solution architecture for complex customer opportunities Leading discovery, design, and proposal activities Aligning technology solutions to business outcomes, KPIs, and commercial objectives Driving the integration of CDW’s Professional ...

performance, integrated ERP solutions that help our customers source effectively, stock efficiently, sell profitably and service competitively. We’re looking for a motivated and customer‐focused Internal Sales Executive to join our growing sales team. This role is ideal for someone early in their sales career who is eager … will support both new business and account management activities by identifying opportunities, engaging prospects, and helping drive adoption of our payment solutions within existing customer accounts. This is an individual contributor role with strong support from senior sales, account management, and customer success teams. *Open to candidates located ...

alliance partners and solution provider relationships. This role will suit someone who wants to make a visible impact, help shape how our client develops customer accounts, and operate with a balance of structure, initiative and commercial ownership. The Account Manager is responsible for driving revenue growth and long-term … customer development across a focused portfolio of accounts and prospects. The Account Manager owns the commercial thread across their accounts, from qualification and discovery through to stakeholder mapping, account planning, opportunity progression, proposal coordination, commercial negotiation, forecasting, closure and post-sale expansion. The role works closely with Strategy & Advisory ...

month fixed term contract This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics … martech and AI. The Role You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product. Define how customer data is used to deliver personalised experiences at scale Translate behavioural and frequency data into clear segmentation ...

customers are on boarded successfully, existing customers continue to realise value, and that the platform becomes a core operational system across our UK customer base. Client Details My clients is a Scandinavian tech business on a mission to disrupt and modernise the coach industry with their innovative cloud based … years, the company successfully entered the UK market over a year ago and have been successfully winning market share ever since. Description The Customer Success Manager will have the following key responsibilities: Implementation & System Migration Lead on boarding of new customers in the UK Drive structured implementation processes with ...

This role is accountable for the technical delivery relationship, ensuring that services, projects, and changes are executed to a high standard and aligned with customer priorities. It blends proactive customer engagement with strong technical oversight. The postholder must have a broad and deep technical understanding, enabling them … review and challenge proposed approaches, support complex delivery decisions, and participate confidently in detailed discussions with engineers and customer stakeholders. Although not an engineering role day to day, you’ll be expected to remain hands‐on when needed—particularly during complex changes, escalations, critical incidents, or key delivery milestones. ...

Role Purpose The Software Developer/Analyst is responsible for designing, developing, testing, and maintaining modern software solutions that meet customer and business requirements. The role requires strong technical skills, logical thinking, and the ability to translate business needs into secure, scalable, and efficient applications. Developers are expected … Azure, AWS, or equivalent). • Monitor application and server health (CPU, memory, storage, databases). • Ensure systems are patched, secure, and updated to meet customer needs. Customer Engagement • Liaise with customers to gather requirements and understand business processes. • Translate customer needs into technical specifications and solutions. ...

+ Benefits A rapidly scaling consumer technology business operating in the digital entertainment space is hiring a Senior Analyst to help drive customer, product, and commercial decision-making through data. This is a highly commercial analytics role working closely with Product, CRM, Growth, Trading and Commercial teams to deliver … actionable insight across customer behaviour, retention, engagement, experimentation, and performance. The company is experiencing significant growth following recent investment and offers strong progression opportunities alongside high visibility across the organisation. What you'll be doing: Partnering with cross-functional stakeholders to solve commercial problems through data Analysing customer ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … Role & Responsibilities Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers ...

Specialist and become a trusted partner to laboratories across South East England. In this field-based role, youll combine scientific expertise, technical troubleshooting, and customer engagement to help laboratories maximise the value of Hologics diagnostic solutions while delivering exceptional user experiences. What to Expect … confident operating and optimising Hologic systems. Provide advanced applications troubleshooting and guidance to help customers resolve complex issues quickly and effectively. Support the full customer journeyfrom pre-site and site assessments to ongoing post-installation support. Build strong, long-term relationships that drive customer satisfaction and retention. Identify ...

situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. Lifecycle customers … identifying and driving opportunities to support transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Customer success: You are also a key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. ...

Engagement Manager Department: Revenue Operations Employment Type: Permanent - Full Time Location: Bristol, UK Reporting To: Hamish Rosser Compensation: £80,000 - £100,000/year Description We’re building the UK's next generation engineering powerhouse, providing critical technology that strengthens national security and resilience. We specialise in turning advances … international footprint and are one of Europe’s fastest-growing engineering businesses. The Role Due to increased demand, we’re building a pipeline for Engagement Managers to shape and secure opportunities that deliver real value to customers and operators. You’ll lead capture activities, ensuring our solutions are positioned ...

Customer Success Manager @ Tes 📍 Sheffield (Hybrid – 3 days office/2 from home) 💷 Up to £48,000 base + commission We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain … created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‐led Customer Success function, one that truly wraps around customers, understands their day‐to‐day challenges, and helps them get meaningful outcomes from our products. ...

impact on a company that needs your expertise. Your New Role. Responsible for analysing marketing performance data to help a business improve lead generation, customer engagement, campaign effectiveness, and overall commercial performance. Here are the main responsibilities typically involved: Analyse marketing campaign performance across digital channels such … email, social media, PPC, SEO, and websites. Interpret large volumes of customer and sales data to identify trends, opportunities, and areas for improvement. Produce regular reports, dashboards, and KPI analysis for senior management and sales teams. Measure ROI and effectiveness of marketing activity and recommend improvements based on data ...

Foundation. This role sits at the centre of that, leading both the technical design and delivery of solutions. What you’ll be doing: Leading customer discovery sessions to understand technical and business requirements Designing end-to-end VCF architectures across compute, storage and networking Delivering deployments across vSphere, vSAN … situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. Lifecycle customers ...

Title: CRM AnalystSalary: £14.49Location: MaidenheadContract: 9 monthsShift Pattern: 09:00Am - 05:00pm Key Responsibilities Customer Portal & CRM Operations Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records. Track completed and incomplete registrations while reviewing analytics to understand platform uptake. Triage customer issues and support customer service and e-solutions teams. Assist with operations such as sample loading, inventory checks, and target list validation. Salesforce Effectiveness (SFE) Track and report on Sales Team performance to support the SFE Manager. Lead training for new starters on digital tools, including PowerBI dashboards ...

Full-time | UK-Based Applicants Only (No Visa Sponsorship) Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for a Customer Support … revolutionizing how healthcare environments manage inventory, data, and care outcomes. About the Role This is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring ...

portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business on a single SAP platform. That system supports multiple countries, time zones, and business-critical processes, so delivery really matters. … delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on-site customer setting expectations, maintaining quality, and keeping trust high. What Youll Be Doing Service Management Own the day-to-day service relationship for a single ...

portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business on a single SAP platform. That system supports multiple countries, time zones, and business-critical processes, so delivery really matters. … delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on-site customer setting expectations, maintaining quality, and keeping trust high. What Youll Be Doing Service Management Own the day-to-day service relationship for a single ...

What you'll be doing The Head of CRM will develop and execute the overall customer relationship strategy to maximise retention, loyalty, and customer lifetime value (CLV) and report into the VP of Marketing. This senior leader will oversee the implementation and management of CRM systems, analyse customer data to identify trends, and lead cross‐functional efforts to personalise marketing, sales, and customer service interactions, constantly optimising results. Key Responsibilities CRM Strategy: Promote long‐term growth through integrated customer engagement, segmentation, and retention strategies. System Ownership: Manage CRM tech stack (Salesforce) Data Insights: Analyse ...

their best work. Our team is growing, and we’d love for you to be part of the journey. Responsibilities Account Management & Customer Engagement Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics. Build and nurture positive relationships with … communication, both remotely and face-to-face. Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner. Maintain accurate and up-to-date records within the OBC management systems of all customer ...

client-facing SAP Solution Architect to act as the primary SAP functional advisor and lead for one of our engagements with a large manufacturing customer, based out of UK. The role will own day-to-day customer engagement, roadmap and solution architecture advice across business processes, partner … improvement to adoption, stabilisation and value realisation. Key Responsibilities Serve as the main onsite SAP architecture point of contact for business stakeholders and the customer IT organisation; build trust and manage expectations proactively. Lead functional requirements discovery, business-process mapping, fit-gap analysis and solution architecture recommendations across priority ...

company is founder led, profitable and growing. We are hiring a Chief Revenue Officer , to lead our enterprise sales, sales development, partner, channel, alliance, customer success and field engineering teams. This position will report to the CEO and collaborate with the most senior leaders of Canonical to drive sustainable … accurate reporting and status on prospects and opportunities Review progress, metrics and results on a weekly, monthly and quarterly basis Lead for high quality customer engagement and commitment to customer delight Alliances, channels and partnerships: Our VP Alliances will report to the CRO. This lead drives ...