1 to 25 of 353 Customer Engagement Jobs in the UK excluding London

Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to … translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations with … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in using JavaScript More ❯

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE … Senior Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an … effective and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with … client objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers … to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. Customer More ❯

and solutions. Utilise tools like SQL , Python , and Power BI for data analysis and reporting. Document and improve business processes through mapping and optimisation strategies. Support integration with D365 Customer Engagement and Project Operations . Stay current with Power Platform capabilities and emerging technology trends. Required Skills & Qualifications Hands-on experience with Dynamics 365 Finance and Operations . … engaging with non-technical stakeholders. Proficiency in SQL , Python , and Power BI for data management and reporting. Analytical mindset with a proactive approach to problem-solving. Familiarity with D365 Customer Engagement and Project Operations . Experience with Power Platform tools (Power Apps, Power Automate, etc.). Background in business analysis , including process mapping and optimisation. Preferred Education & Experience More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … emerging technologies such as AI and lead the integration of Revenue Operations (RevOps) principles. This role is pivotal in meeting ambitious revenue targets, expanding market presence, and delivering exceptional, customer-centric solutions. Key Responsibilities: Team Leadership & Development:Lead, inspire, and develop the sales, account management, and commercial teams, fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop More ❯

technical growth. Lead performance management, succession planning, and recruitment with support from People Ops. Foster a high-performance, inclusive culture that reflects Changing Social’s POP and LOVE values. Customer Engagement & Delivery Lead discovery workshops, solution design, Proof-of-Concepts, and project delivery engagements. Engage a wide range of stakeholders (from exec sponsors to technical teams) with confidence … or solution architecture roles. 5+ years of Power Platform experience (Power Apps, Automate, BI, Pages, Copilot Studio). Proven experience leading AI or automation projects across multiple sectors. Strong customer-facing consulting skills, with a focus on solution storytelling and value articulation. Expertise Deep understanding of Microsoft 365, Dataverse, Azure integration, and Microsoft AI tooling (e.g. Azure OpenAI, AI … Builder). Experience implementing CoE, ALM, and DLP best practices in enterprise environments. Familiarity with Dynamics 365 CE (Sales, Customer Service, Field Service) is advantageous. Certifications – Strongly Preferred PL-900 – Power Platform Fundamentals (Required) PL-200 – Power Platform Functional Consultant (Required) PL-400 – Power Platform Developer PL-600 – Power Platform Solution Architect AI-102 – Designing and Implementing an Azure More ❯

in the Servicing team. It's a great opportunity for someone who enjoys variety, thrives on solving problems with data, and wants to make a real impact on both customer outcomes and business performance. Your new role Using rich data sets, you'll help shape and refine collections and communication strategies tailored to different customer profiles. This means … understanding customer behaviour and designing approaches that are both effective and empathetic. A key part of the role is ensuring that all strategies align with industry regulations and consistently deliver fair, positive outcomes for customers. Compliance and customer care go hand in hand here. You'll also be responsible for reporting on collections performance and looking at recovery … rates, the impact of different strategies, and the overall customer experience. This insight will help guide future decisions and improvements. Continuous testing and optimisation are central to the role. You'll regularly review and refine strategies to improve results, reduce risk, and ensure the business is always moving forward with data-backed decisions. Your ability to present insights clearly More ❯

on-site per week) Day Rate: £500-£550 per day Contract: Outside IR35 | Initial 12-month contract Start Date: ASAP A London-based software company is leading a major customer technology transformation and is looking for a Senior Product Owner with proven Microsoft Dynamics 365 CE (Customer Engagement) experience to drive the implementation of a brand-new … needs. Essential Experience: Extensive experience as a Product Owner or Digital Product Manager on Microsoft Dynamics 365 CE implementations - this is essential. Strong understanding of Dynamics CE modules (Sales & Customer Service) and core features (case management, SLAs, lead/opportunity handling). Experience delivering technology change or greenfield programmes. Familiarity with the Power Platform (Power Automate, Power Apps, Power … Knowledge of Dataverse , CRM data migration, and system integrations (APIs, data flows). Agile delivery experience, with a track record of managing backlogs and defining user stories. Strong stakeholder engagement and cross-functional collaboration skills. Awareness of GDPR and data privacy requirements. You must have eligibility to work in the UK. This is a high-impact role in a More ❯

Job Purpose The Head of CRM is a pivotal role responsible for leading and managing the organization's Customer Relationship Management (CRM) strategy and operations. You will be responsible of transforming our Salesforce CRM platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our … commercial and customer processes, ensuring that our CRM system aligns with business objectives and deeply integrate with our products and services. This position oversees four specialized teams and acts as a key technology partner to the business, optimizing CRM applications to drive process efficiency and business results in an automated way. Major Accountabilities & Responsibilities Strategic Leadership and Management Lead … organization lead the team to deliver highest quality results and foster a culture of innovation and continuous improvement. Consistently meet and exceed performance KPIs and sales targets through proactive engagement, strategic planning, and effective execution. Technology Partnership and Innovation Position the team to become a strong technology partner for customer facing departments using Salesforce. Decide on the best More ❯

actionable solutions. Use tools such as SQL, Python, and Power BI for data analysis and reporting. Document and improve business processes through mapping and optimisation. Support integration with D365 Customer Engagement and Project Operations. Stay current with Microsoft Power Platform and emerging technologies. Candidate Profile A Bachelor’s degree in Computer Science or a related field. Strong communication More ❯

Product Owner – CRM/Customer Management (Salesforce) Bristol or London – 3 days a week onsite up to £67k + 15% Bonus + 28 days holiday + Private Medical + 15% pension Are you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We’re looking for a Product Owner – CRM/Customer Management to join a … dynamic team to help shape smarter customer experiences and to lead the evolution of the company's CRM capabilities and customer communication tools. About the Role In this pivotal role, you'll bridge the gap between stakeholders and development teams to deliver impactful Salesforce CRM and customer communication solutions. From push notifications and in-app messaging to … email and SMS, you’ll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you’ll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You’ll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product More ❯

Our customer is seeking a dynamic and visionary Commercial Director to lead sales and drive profitable growth for their Sheffield branch. This senior leadership role is responsible for driving business growth, executing innovative commercial strategies, and ensuring the branch's profitability and long-term success. The Commercial Director will manage and develop high-performing teams, foster a digital-first … emerging technologies such as AI and lead the integration of Revenue Operations (RevOps) principles. This role is pivotal in meeting ambitious revenue targets, expanding market presence, and delivering exceptional, customer-centric solutions. Key Responsibilities Team Leadership & Development: Lead, inspire, and develop the sales, account management, and commercial teams, fostering a high-performance and digitally enabled culture. Commercial Strategy: Develop … including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations: Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development: Identify, pursue, and secure new business opportunities across target sectors, building strong relationships with key clients and stakeholders. Digital Transformation: Lead More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … approach to product innovation and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement More ❯

AIB has a robust risk management framework and culture in place to ensure risks are taken within the risk appetite set by the Board, in support of AIB's customer franchise and social responsibility. This role is in the Decision Analytics & Insights Team in Risk Analytics. They are responsible for development of predictive models and credit strategies to determine … customer risk profiles, which are then used to automate credit decisions for the Bank's customers. The team also provide management information to inform customer engagement strategies and track the performance of credit models to ensure they continue to operate as expected. Key accountabilities. Analysis & Investigation: Undertake and guide junior data scientists in various complex data analyses … for modelling purposes. Familiarity with data visualisation tools such as QlikView, Power BI, SAS VA or Tableau. Experience writing technical documents that meet internal and regulatory standards. Experience in engagement with regulatory or audit bodies. Strong ability to build relationships and communicate with key stakeholders. Curiosity and inventiveness. Good problem-solving skills with capability to defend their decisions from More ❯

capable Senior Data Analyst to join our growing analytics team. This high-impact role involves delivering insights across digital, commercial, and operational areas by working with a variety of customer, sales, behavioural, and market data. You’ll work cross-functionally with stakeholders in Marketing, UX, Product, Logistics, and Finance, as well as with Data Engineers to enable scalable, data … driven decision making across the organisation. Key Responsibilities Analyse data from multiple internal systems including sales platforms, customer data sources, logistics, and financial planning tools and deliver actionable insights across customer journeys, web performance, digital marketing strategy, sales trends, stock movement, and operational efficiency Support UX and behavioural analysis using tools that provide heatmaps, session replays, and user … of experience in a Data Analyst, BI Analyst, or equivalent role, ideally within a DTC, retail, or digital-first business Strong experience working across diverse datasets — including web analytics, customer & sales data, logistics, finance, and customer engagement platforms Hands-on expertise with Adobe Analytics, Excel, and SQL Proficiency with at least one BI tool: Power BI, Tableau More ❯