1 to 25 of 318 Customer Engagement Jobs in the UK excluding London

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities and turn … customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer engagement Works More ❯

Join the Future of Customer Engagement with Daktela UK At Daktela UK, we’re not just changing the game in customer communication; we’re revolutionising it. Our cutting-edge omni-channel communication solution empowers businesses worldwide to connect with their customers. Backed by innovative technology and a … drive for excellence, we’re on a mission to redefine customer service. And now, we’re looking for a Technical Support Specialist to help us on our journey. About the Role: As a Technical Support Specialist, you’ll be at the heart of our mission, providing top-tier technical … assistance and excellent customer support. This role is perfect for tech enthusiasts who thrive in fast-paced environments and are eager to make a real impact. You’ll not only be solving technical challenges but also shaping the future of customer engagement through your insights and expertise More ❯

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention, engagement, and growth - ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

the landscape of personalised education across the UK. As a CRM Executive/Senior CRM Executive, you will play a crucial role in our customer relationship strategies, focusing on implementing and optimising customer engagement campaigns through our Braze platform. This position is central to driving customer retention, engagement, and growth - ultimately influencing the way UK families access quality educational support. Key Responsibilities Campaign Execution and Optimisation: Implement and optimise CRM campaigns covering the entire customer lifecycle, from acquisition through to retention, ensuring high levels of engagement and conversion. Braze Platform Mastery: Utilise … automation capabilities. Data-Driven Personalisation: Develop and execute data-driven segmentation and personalised communication flows. Employ Braze to tailor communications that resonate with distinct customer segments. Collaboration for Optimised User Experiences: Work closely with the Growth, Marketing, Data, and Product teams to refine and optimise user experiences, contributing to More ❯

learn, grow and deliver success for our accounts, the B2B Operator team, and in our personal career ambitions. Role and Responsibilities Your key responsibilities Customer Lead Samsung's strategic engagement into one of our largest mobile channel partners Grow the commercial and personal business relationships in the channel … and operational leaders across the channel. Completes the sales strategy to improve growth opportunities for the business, including identifying new business channels. Understand the customer's business plan and aligns to the Samsung business model and value chain and carries out periodic reviews with the customer. Commercial: Drive profitable … analysis to find opportunities and gaps and provide solutions to our customers that ensure a positive return on investment. Lead complex negotiations involving senior customer partners. Analyse customer and market data to identify growth opportunities and build plans to implement and deliver growth Create & develop a customer More ❯

Developer Belfast, Northern Ireland Posted on 14/03/2025 We are seeking ambitious, self-motivated graduates to join our expanding Business Applications (Customer Engagement) team with a passion to deliver projects on time and on budget within an Agile development team using the latest technologies. Limited … to deliver results. KEY RESPONSIBILITIES Contribute to technical analysis, solution design, user experience design, development, testing, implementation and deployment of Dynamics 365 Business Applications (Customer Engagement); Apply change control processes; Provide training and guidance to end-users; Report to manager on project progress; Create and maintain relevant documentation … Hons) degree in a business or computing related degree OR a clear and proven track record of success with Microsoft Dynamics 365 Business Applications (Customer Engagement). REQUIREMENTS - DESIRED Microsoft Certified Professional (preferably with awards in the last 2 years); Experience of Agile methodologies; Experience in Microsoft Azure More ❯

Please Note Office Job Title Will Be: Customer Engagement Executive Location: Shoreham-by-sea (BN43 6PA) Salary - £25,000 + Commission OTE £35k-£45k Ready to shape the future of business technology while earning industry-leading commissions? Key Benefits: Uncapped Commission: Industry-leading structure with high % share of … businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry. Job Purpose: As a Customer Engagement Executive, you'll drive our growth by ensuring customers are kept up to date with Focus Group's product portfolio and upselling/… to each client. Principal Responsibilities/Duties: Maintain and adapt product knowledge. Outbound telesales and account management. Cross sell different products to the existing customer base. Understand the sales process from start to finish. Create opportunities through lead generation for surrounding teams covering all product offerings. Look for referrals More ❯

Analyst, you will be responsible for the development and ongoing maintenance and support of the Microsoft Power Platform with a focus on Dynamics 365 (Customer Engagement) and extracting full value of the platform capability through ongoing development of Power Apps. As a Power Platform analyst you will be … the wider IT team of architects and delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 Customer Engagement, external services/other applications on the estate. Your responsibilities as our Microsoft D365 & Power Platform Analyst will include: To understand and … Power Platform Analyst: Experience of developing solutions using the full capability of the Microsoft Power Platform Experience working with the Microsoft Dataverse, specifically D365 Customer Engagement Experience of working with Azure Service Bus to configure interfaces Experience working within the wider Microsoft Azure platform and PAAS environment Working More ❯

Analyst, you will be responsible for the development and ongoing maintenance and support of the Microsoft Power Platform with a focus on Dynamics 365 (Customer Engagement) and extracting full value of the platform capability through ongoing development of Power Apps. As a Power Platform analyst you will be … the wider IT team of architects and delivery specialists and with third party partners to deliver integrations between the Microsoft Power Platform, primarily D365 Customer Engagement, external services/other applications on the estate. Your responsibilities as our Microsoft D365 & Power Platform Analyst will include: To understand and … Power Platform Analyst: Experience of developing solutions using the full capability of the Microsoft Power Platform Experience working with the Microsoft Dataverse, specifically D365 Customer Engagement Experience of working with Azure Service Bus to configure interfaces Experience working within the wider Microsoft Azure platform and PAAS environment Working More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … customers. What you'll be doing Creating data solutions (such as views, segmentations, profiles) in Databricks to enable targeted marketing, operational communications, and detailed customer reporting and analytics. Creating real-time customer data products and audiences in mParticle to enable triggered and ad-hoc marketing, targeted customer More ❯

help deliver our connected mobility strategy. This key role involves helping to deliver a range of connected products and services that meet and surpass customer expectations, deliver process efficiencies and generate clear ROI. The successful candidate will be responsible for managing the product backlog, defining user stories, and ensuring … that products are aligned with both customer requirements and business objectives. Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring to addresses customer needs, whilst ensuring that the delivery team … manage the product backlog using prioritisation frameworks such as MoSCoW, RICE, Value/Effort, Weighted Shortest Job First (WSJF) etc. Ensure the backlog reflects customer needs, business value, and relevant strategic goals. Continuously groom the backlog & refine backlog items to adapt to evolving requirements. Manage the product team's More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent … communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have … a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with More ❯

we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! About the Role We are seeking an experienced Customer Solutions Partner Team Manager to join our Revenue department's senior leadership team. This pivotal role will lead a team of Customer Solutions … Partners responsible for managing client relationships, driving product adoption, ensuring retention, and expanding revenue opportunities within our existing customer base. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a high-performing team of Customer Solutions Partners Establish clear performance metrics and conduct regular reviews to ensure team … success Create professional development plans for team members to support career growth Drive a culture of customer-centricity, accountability, and continuous improvement Participate in hiring and onboarding processes to build team capacities Customer Success Strategy & Execution Collaborate with Revenue department leadership to define and implement customer success More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process for … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure … to Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … desired outcomes by leveraging our products and services effectively, this will be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might … require traveling to customer sites, Company events and Conferences. The ideal Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a … dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our … technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to … capturing business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression More ❯

About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our … technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to … capturing business requirements and translating them into clear, actionable documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression More ❯

GitHub, Microsoft products, and Eficode's unique selling propositions (USPs) will be critical in providing commercial expertise throughout the sales process and resolving any customer concerns. In this role, you will be the primary point of contact for all GitHub-related activities across Eficode's customer base. Your … and successfully grow the GitHub/Microsoft footprint and net revenue contribution in-line with business expectations - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Foster strong relationships with GitHub and Microsoft for referral business and commercial understanding - Help clients understand their Microsoft requirements whilst … you have: - Demonstrated experience working with, and selling, Microsoft products and services, including GitHub - Deep knowledge of Microsoft App Innovation portfolio - Utilisation of Microsoft Customer Engagement model and Microsoft Customer Incentives - A proven track record in closing sales and achieving targets - Successful experience within a customer More ❯

Microsoft stack. Act as the technical lead across complex delivery programmes, coordinating multiple streams and ensuring solution integration. Work with the full Dynamics 365 Customer Engagement suite, including Sales, Customer Service , and Marketing modules. Configure and customise Dynamics 365 through plugins, custom workflow assemblies, and JavaScript, while … agile teams and supporting pre-sales activities. Contribute to practice development, solution accelerators, and internal knowledge sharing. A successful candidate will have: Experience in customer-facing or consulting roles, with the ability to clearly communicate technical ideas to both technical and non-technical audiences. Strong hands-on expertise in … Familiarity with advanced technologies such as AI, IoT, and RPA within Microsoft-based solutions. Eligibility for Security Clearance Key Technical Focus Areas: Dynamics 365 Customer Engagement (Sales, Service, Marketing) Power Platform (Power Apps, Power Automate, Power Pages, Power Portals) Azure Integration Services (Functions, LogicApps, Service Bus) End-to More ❯

Data & AI Presales Architect you will be responsible for leading pre-sales engagements, supporting sales efforts, and designing modern Data & AI solutions tailored to customer needs. This role bridges business requirements and technical solutions, ensuring that proposed architectures align with best practices, scalability, and business objectives. Additionally, the role … includes involvement in project work, contributing to solution implementation and delivery. Responsibilities Lead pre-sales engagements, including customer meetings, workshops, and proof-of- concept (PoC) demonstrations. Design scalable and efficient Data & AI architectures, ensuring alignment with customer goals and industry best practices. Develop and present proposals, estimates, and … trends in Data, AI, and cloud platforms. Engage with customers throughout the sales and delivery lifecycle, ensuring clear communication and follow-ups. Maintain strong customer relationships by proactively addressing concerns and providing ongoing support. Duties Engaging in technical discovery sessions with customers. Developing high-level and detailed technical designs. More ❯

cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with … the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. … to drive demand and manage opportunities. Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate More ❯

cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with … the customer. Develop and execute strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. … to drive demand and manage opportunities. Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Sales Excellence: Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate More ❯

you learn that. What matters is your strong analytical skills, eye for detail, and transferable experience from a role such as housing management, maintenance, customer engagement or project management. Typical day as Heat Networks Manager Youll analyse and use data, reporting and customer feedback to monitor how … our Heat Networks are performing, how they affect customer bills, and identify where we can improve. Youll manage our Heat Network portfolio, making sure we meet all legal and regulatory requirements, including OFGEM, regulatory returns, reporting, customer information requests, and supporting retrofit projects. Youll guide and engage our … customers on improving heat efficiency in their homes, keeping communication open and helpful. And if things go wrong, youll handle customer complaints with confidence and care whether thats face-to-face, on the phone or across other forums. Working alongside Paul, our Lead Sustainability Manager, youll help shape our More ❯