26 to 50 of 137 Customer Retention Jobs in the UK excluding London

Working closely with sales, purchasing, finance and project delivery teams, you'll play a key role in driving revenue growth while delivering an excellent customer experience. What You'll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...

operational systems onboard, Motion Applied enables their customers to operate more efficiently and deliver a reliable, connected journey. Purpose of the Role As a Customer Success Manager at Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This … combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving ongoing customer satisfaction, retention and growth. The role will act as the primary customer contact for operational ...

Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Are you an Optical Systems Engineer who enjoys solving complex imaging-system problems and wants to work more directly with customers and spacecraft … missions? We are seeking a Senior Systems Support Engineer to bring strong optical and imaging systems expertise into a customer-facing technical role, supporting the integration, operation, and performance of advanced Earth-observation payloads. You will combine hands‐on engineering and performance analysis with system‐level investigation, customer ...

harvi energy monitoring Digital energy management solutions and programmes myenergi Home Energy Management System (HEMS) solutions Working closely with Sales, Product Marketing, Digital Marketing, Customer Care, Distribution Partners and Installers, the Marketing Manager will drive commercial marketing activity across Great Britain through campaigns, customer engagement, sales enablement, partner … marketing plan, translating commercial objectives into market-focused marketing and communications activity Develop integrated marketing and communications plans across consumer, installer, distributor and business customer segments Identify opportunities to increase awareness, engagement, customer adoption and profitable growth Define marketing objectives, KPIs and performance measures aligned to commercial outcomes ...

business profitability. Set annual financial targets, KPIs, and long-term strategic plans aligned with the Marine Business. Conduct market analysis to identify new opportunities, customer needs, and emerging technology trends. Ensure alignment and collaboration with other business lines across Sercel Concept, Sercel and Viridien. Sales & Business Development Work with … Sales Lead to drive all commercial activities including sales, business development, key account management, and customer acquisition. Drive revenue growth, expand market presence, and strengthen customer relationships. Oversee pipeline management, pricing strategy, contract negotiations, and sales performance tracking. Product Management & Product Strategy Own the product roadmap and ensure ...

management, and business profitability.Set annual financial targets, KPIs, and long-term strategic plans aligned with the Marine Business.Conduct market analysis to identify new opportunities, customer needs, and emerging technology trends.Ensure alignment and collaboration with other business lines across Sercel Concept, Sercel and Viridien.- Sales & Business DevelopmentWork with Sales Lead … drive all commercial activities including sales, business development, key account management, and customer acquisition.Drive revenue growth, expand market presence, and strengthen customer relationships.Oversee pipeline management, pricing strategy, contract negotiations, and sales performance tracking.- Product Management & Product StrategyOwn the product roadmap and ensure it supports business strategy and customer ...

impact role within Managed IT Services for someone who wants to genuinely make a difference at the customers they work with. As a Senior Customer Success Manager (CSM), you will become a trusted technology partner to a focused portfolio of our clients, helping them make better decisions, build stronger … Managed Services. Our CSMs play a uniquely influential and high-profile role. You will act as a critical friend, sitting at the centre of customer relationships providing service insight, strategic planning and working closely with senior leaders to turn IT from a cost into an enabler for our clients ...

Senior Customer Success Manager – Onboarding, Delivery & Growth Ready to drive customer value, retention, and growth in a scaling SaaS business? If you are motivated by delivering high-quality outcomes, shaping solutions, and building long-term customer partnerships, this role is built for you. Join RoleMapper … passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be! Job Purpose As a Senior Customer Success Manager, you will own a portfolio of enterprise customers and lead the end-to-end onboarding and delivery lifecycle, from discovery through ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities, ensuring that services, actions and communications remain aligned to agreed outcomes. This … working for an award-winning managed service provider working focusing on delivery, service, project, working with commercial and technical teams. Experience in a customer-facing role within managed services, technology, cloud, cyber security, infrastructure or another complex service environment. Building strong relationships with customers and monitor their experience with ...

through to Head of CRM. We are keen to connect with freelancers who have: Strong agency or in-house experience across CRM, lifecycle marketing, customer retention and loyalty Experience developing and executing CRM campaigns across email, SMS, push notifications and other customer engagement channels Knowledge … platforms such as Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Adobe Campaign, Iterable or Dotdigital A proven track record of improving customer engagement, retention, conversion rates and lifetime value Experience with customer segmentation, personalisation, marketing automation and lifecycle journey optimisation Strong analytical skills, with the ability ...

experienced engineering leader with a strong background in LCD displays, HMI solutions and embedded systems, looking to take ownership of EMEA customer success, lead a growing technical team, and play a pivotal role in securing high-value business across Europe? This is an exciting opportunity to join a global … teams, you will take responsibility for supporting existing customers, driving engineering excellence and helping secure new business opportunities throughout the EMEA region. In this customer-facing leadership position, you will act as the primary engineering contact for the region, supporting both standard and custom projects. You will work closely ...

sitting on the Executive Leadership Team, the CRO will take full ownership of the commercial strategy, driving recurring new revenue growth, new customer acquisition, and retention. This is a high-impact leadership opportunity to build a scalable, high-performing commercial function and play a central role in the next … profitable revenue growth. - Lead and develop Sales, Marketing and Account Management teams, creating a culture of performance and accountability. - Drive new business ARR growth, customer retention, and expansion. - Improve pipeline management, forecasting accuracy, and sales effectiveness. - Build strategic relationships with key customers, partners, and vendors. - Work closely ...

strengthen its leadership structure and introduce the processes and accountability needed to support its next stage of growth. The business already has a loyal customer base, an experienced team and strong foundations. This is not a turnaround role. The opportunity is to understand what is working, identify where greater … controlled, commercially sustainable way. The Role Reporting to the board and working as part of the senior leadership team, you will own the customer and operational lifecycle across the business. Your remit includes product and service operations, customer onboarding, provisioning, technical support, service delivery, account management, customer ...

unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. The Role As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading … aligning our efforts. By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction. What You’ll Do Key Responsibilities: Team Leadership: Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. ...

partnering with a global, market-leading financial and business management software enterprise in their search for a Scaled Customer Success Lead - Customer Success Manager (APAC Focus). This is a temporary role (9-12 months) based in Central London, offering a hybrid working model (on average … Role Sitting in the Central London office alongside your core UK team, you will act as the operational engine managing scaled (1:many) customer success programmes supporting the Australian market and APAC region. This is a hands-on execution role rather than a high-level strategy position. You will ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

Calling all HR Tech & Customer Success superstars! We're growing our team at Talos360! Are you passionate about people, performance management and helping organisations get the very best from their teams? Do you love building brilliant customer relationships, solving challenges and helping businesses get real value from their … technology? Perhaps you're already working in Customer Success, Implementation or Customer Consulting for an HR technology or Performance Management provider and fancy a new challenge? Then we might have just the opportunity for you! Location: Warrington (Hybrid – 3 days office/2 days home) Salary ...

logo targets. The Role You will lead an experienced sales team responsible for growing relationships within the energy market. Your remit will span customer retention, cross-sell and upsell, price realization and net-new SaaS revenue generation. Key responsibilities will include: Lead, coach and develop a high … through complex enterprise sales cycles. Partner closely with Marketing, Product, Business Development and senior leadership to execute go-to-market strategy. Analyze market trends, customer requirements and competitive activity to identify new revenue opportunities. Represent the business at relevant oil & gas and energy industry events. Continually improve sales methodology ...

technical and operational support for complex products, to resolve product and usage issues including those where specialist knowledge is required, across stages of the customer lifecycle. Key Responsibilities: Provide technical and operational support to resolve product or usage issues, regardless of point in the product lifecycle (eg. pre-sales … onboarding, in-life support and value realisation, retention and offboarding.) Includes direct customer engagement as well as specialist subject matter expert support across stages of the customer lifecycle (e.g. pre-sales, onboarding, in-life support, value realisation, retention and offboarding), as required Maintain technical ...

enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular … placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. ...

backlog; write clear epics, user stories, and acceptance criteria. Partner with Product Management and stakeholders to shape roadmap outcomes and prioritise work to maximise customer value and business impact. Run effective backlog refinement and support agile ceremonies (planning, stand-ups, review, retro), ensuring the team is clear on scope … Support release planning and go-to-market readiness (release notes, user documentation, enablement for Sales/Support as needed). Use data (usage analytics, customer feedback, incident trends) to validate outcomes and drive continuous improvement. Promote strong product practices: definition of ready/done, quality thresholds, and pragmatic ways ...

with a mission to support animal welfare and support farm businesses. The leadership team drives the product, the commercial strategy, and the science. The customer success team makes sure every farm that deploys CattleEye gets the most out of it from day one. Responsibilities/Tasks Lead and manage … Customer Success team in building strong, long‐term relationships with clients following onboarding and once systems are fully operational. Support pilot farms in transitioning to fully paying customers, ensuring a smooth and successful conversion process. Plan, coordinate, and deliver training sessions for global distributors responsible for installing and supporting ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...