751 to 775 of 2,119 Customer Service Jobs in the UK

Field Service Engineer EPoS & IT Support North East London Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK s most recognisable brands across … Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. What s in it for you? Company vehicle and fuel card Monthly and quarterly bonus schemes Overtime ...

term platform health. Target Technical Landscape The successful candidate will provide architectural governance and hands-on direction across an expansive enterprise footprint, including: Core & Service: Sales Cloud, Service Cloud (including Service Cloud Voice) Commerce & Fulfillment: Commerce Cloud (B2B/B2C/D2C), Salesforce Order Management (SOM) Data … Lead or Principal Salesforce Architect designing and delivering large-scale, multi-cloud enterprise solutions. Core Domain Expertise: Deep knowledge of Salesforce Core platforms (Sales & Service Cloud), with specific experience in contact center and customer service architectures. Enterprise Integration: Strong expertise designing complex system interfaces, high-throughput integration ...

excellent opportunity for someone with strong SQL and application support experience who enjoys troubleshooting technical issues, improving system performance and delivering excellent customer service. In this role, you will work closely with colleagues across the business to investigate incidents, resolve application issues and support the ongoing development and optimisation … data quality, system performance and operational efficiency. Record enhancements and feedback to support continuous improvement. Collaborate with colleagues to deliver high-quality technical and customer support. Key Criteria: Strong knowledge and experience of database tools including SQL and SSMS Experience within an application support, helpdesk or customer service ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

Field Service Engineer EPoS & IT Support Looking for people based in:Newry, Lurgan, Banbridge, Portadown, Armagh Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutionsfrom helpdesk to rapid on-site response. We proudly support some … most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. Whats in it for you? Company vehicle and fuel card Monthly and quarterly ...

then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Senior Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting and determining … appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first ...

Line IT Support Engineer A fantastic opportunity for an experienced IT support professional to join a growing Managed Service Provider team, providing hands-on technical support across varied client environments, technologies and business sectors. If you’ve also worked in the following roles, we’d also like to hear … from you: IT Support Engineer, 2nd Line Support Engineer, IT Support Technician, 2nd Line IT Support Technician, Service Desk Analyst, Technical Support Engineer, Helpdesk Analyst, Desktop Support Engineer, Service Desk Analyst, ICT Technician, IT Technician, IT Support Analyst SALARY: £30,000 to £33,000 per annum (depending ...

effective support.* Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.* Ensure all upgrades and changes to production systems follow … production environment.* Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.* Complete the transformation from legacy to VFC recording systems and migrate ...

status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this … incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure ...

reactive services within remit, detailed planning of work with Integral engineering and our supply chain • To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis. • To monitor, action and escalate work orders and incidents as appropriate to achieve … agreed service levels and to keep customers informed of status and progress of resolution. • Procurement of services from external supply partners, including purchase order creation and service delivery management. • To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

join a growing technical support team within the heating industry. This is a varied role where you'll provide expert technical support to installers, service engineers, merchants and customers, helping to diagnose faults, resolve technical issues and deliver an excellent customer experience. If you have a strong background … domestic heating systems, enjoy solving technical problems and take pride in delivering first-class customer service, we'd like to hear from you. The Role Working as part of a knowledgeable Technical Helpdesk team, you will provide both pre-sales and after-sales technical support across ...

Location: Horsham (On-Site) Hours : Full-Time, MondayFriday (37.5 hrs) 9am-5:30pm About the Role Join our growing technology business as a Customer Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. Youll handle key admin processes, spot trends, streamline workflows … play a vital role in delivering an exceptional customer experience. If youre organised, tech-savvy and enjoy improving processes, youll thrive here. Key Responsibilities Coordinate daily Managed Services workflows with accuracy and efficiency Manage and improve data collection and validation Monitor service usage trends and escalate issues early ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience ...

maintaining and fault-finding on a network of EV charging points within a localised area, while representing the company in a professional and customer-focused manner. Customer engagement and service are just as important in this role as the technical expertise required to diagnose and resolve faults. … digital software Strong understanding of current electrical regulations and a commitment to maintaining compliance Ability to follow safe working procedures at all times Excellent customer service skills, with a friendly and professional manner Strong communication and problem-solving skills Essential Requirements Level 3 qualification in Electrical Installations Experience ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues ...

Service Desk Experts - were looking for you! IT Service Desk Analyst Caerphilly Head Office £26,666.64 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help ...

Completing installations and system upgrades when required Ensuring all work is completed in line with current industry standards and regulations Delivering a professional and customer-focused service at every visit Accurately completing service reports and documentation What We're Looking For To be successful in this role … finding abilities Excellent problem-solving skills and attention to detail The ability to work independently while also contributing to a team Strong communication and customer service skills A full UK Driving Licence What's on Offer? Our client believes in rewarding their employees and offers an excellent package ...

Essential Duties and Responsibilities ✅ Work as part of the Shift system on the IT Service Desk ✅ Receives and handles requests for service, following agreed procedures ✅ 1st line support: troubleshooting of IT related problems ✅ Promptly allocates calls as appropriate ✅ Logs incidents and service requests and maintains relevant records … Identifies and classifies incident types and service interruptions ✅ Records incidents, cataloging them by symptom and resolution ✅ Monitors queues and assigns tickets to appropriate resources for troubleshooting and ticket resolution ✅ Monitors queues to ensure SLAs are maintained ✅ Assigns tickets that are out of scope to Service Desk/Other ...

part of Technical Solutions Strategic Business Unit. This primarily includes ensuring ownership of management activities and that our customers receive excellent customer service, ensuring any required improvements are appropriately assessed and implemented. The post holder will support the EUD Support Manager in providing first line managerial and technical … support for our operational and project-based services, in addition to the whole of the NHIS customer base. The post holder will ensure ICT service delivery and customer focus through proactive and best practice ICT processes and the effective management of internal services and third-party contracts. ...

local position with a well-established company. You'll be working across the North West and surrounding areas, carrying out a varied mix of service, maintenance, fault finding and installation work on commercial security systems. If you're looking for a role with a fair call-out rota, overtime … discuss career progression and future development at interview What You'll Be Doing Carrying out planned preventative maintenance (PPM) on security systems Attending reactive service calls and fault-finding visits Completing repairs and remedial works Installing and commissioning small works projects Maintaining high standards of customer service ...

Salary: circa £35,000 per annum + benefits Working Pattern: Hybrid/Customer Sites/Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This … role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider ...

Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home … Group stakeholders to ensure incidents are identified, investigated and resolved in line with regulatory and client expectations. The role offers the opportunity to influence customer outcomes, drive improvements in incident governance and help strengthen risk management practices across the organisation. What you'll be doing Leading and developing ...

Title: Customer Support Coordinator Location: Cambridge Salary: £26,000-£30,000 Working Pattern: Full-time 8:00-4:30pm (Office Based) A well-established organisation is seeking a proactive and solutions-focused Customer Resolutions Coordinator to join its technical team. This role plays a key part in managing … customer queries and complaints, ensuring issues are resolved quickly and professionally to maintain a high level of customer satisfaction. Key Responsibilities: Respond to customer queries and complaints via phone and email in a timely and professional manner Investigate and resolve issues efficiently, liaising with internal teams where ...