Band 3 ICT Service Desk Operator - Athena House
- Hiring Organisation
- Birmingham and Solihull Mental Health NHS Foundation Trust
- Location
- Birmingham, B23 6AL, United Kingdom
- Salary
- £25760.00 to £27476.00
application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a timely … efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customer service ...