1 to 25 of 2,202 Customer Service Jobs in the UK excluding London

Job Title: Digital Customer Service Manager Location: Wolverhampton Job Length: Permanent Full Time Competitive Salary with extensive benefits: Product allowance alcoholic & non alcoholic choices Company bonus scheme Life Assurance Access to 24/7 GP services Company pension contribution Generous holiday (inc bank holidays & trading) Access to a range of high street discounts Carlsberg Britvic is the largest … come together, the one common goal remains, and that is ensuring our people succeed. If you are interested in joining our journey, we are now recruiting for a Digital Customer Service Manager . Reporting to the Head of Customer Service, this role will play a key part of our success journey, and you will have the … opportunity to be involved in the following: Role Responsibilities: Drive excellence in end-to-end customer service across On Trade and Off Trade B2B channels A digital first focus, promoting self-service customer touchpoints in collaboration with digital solutions and marketing Continuous improvement via quarterly review of customer service standards, operations and team development More ❯

Hybrid Bonus opportunities Clear progression plan Looking for Polish-speaking Client Services jobs, Customer Service work and Polish-speaking Customer Success roles in Nottingham? An exciting FinTech Scale-Up is on the lookout for an energetic professional to join their Nottingham team. Company profile - FinTech In this Polish-speaking Customer Service Assistant role, you will … UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. Job description - Customer Service Assistant (Polish Speaking) In this Polish-speaking Client Relations role, you'll be joining the Collections team at one of the fastest-growing FinTechs in Europe! A … our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience. Key responsibilities - Polish-speaking Customer Service Assistant In this Customer Service Assistant opportunity in London, your responsibilities will include: Conducting More ❯

The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively. Client Details Technical Customer Service Executive, Camberley: This position is with a well-established organisation in … the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service. Description Technical Customer Service Executive, Camberley: Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach. Resolve technical issues for a range users Provide technical … support and guidance on product usage and troubleshooting. Collaborate with internal departments to resolve customer issues efficiently. Maintain accurate records of customer interactions and document solutions provided. Identify opportunities for process improvement and share feedback with the team. Assist with order processing and tracking, ensuring timely delivery for customers. Stay updated on product knowledge to offer accurate and More ❯

a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we'd love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme … Week Company: Global Distributor of chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade. As a Customer Service/Sales Support Exec, you will be … the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: • Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in … professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term ContractLocation: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term Contract Location: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll … be instrumental in onboarding new starters, upskilling existing staff, and helping drive a 'best-in-class' culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to More ❯

Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line customer service support, serving as the … working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer calls received into the main support number(s). Providing day-today support to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for … ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within IT Proficient at a basic level using IT hardware e.g., computers & printers Good admin skills, ensuring key notes are taken and More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

Customer Service Advisor Witney (Hybrid) £25,000-£27,000 We are currently seeking an Italian speaking Customer Service Advisor to join our client, a leading technology company in Witney. In this role, you will support the team in delivering high quality system support, resolving queries from clients around the world including Italian speaking customers. It is … essential that you can communicate in both English and Italian, via email and phone, fluently to business level. The ideal person will have a strong customer service background and be driven to deliver a fantastic professional service. Upholding the excellent levels of communication and care that this company prides themselves on. It is a busy role requiring you … to prioritise work and be able to enter data accurately and efficiently. Customer Service Advisor duties (job description can be provided) Be part of the Professional Services Team and helpdesk function, using both the Italian and English language. Service the needs of the companys customer portfolio to maintain their online presence and offer proactive advice. Deliver More ❯

support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Role Key Accountabilities Customer and Stakeholder relationship management • Establish and maintain strong relationships with external clients and organisations to understand … and meet their service needs. • Align with our clients customer expectations to ensure a shared understanding of service delivery goals. • Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs. • Deliver high-quality service and support while adhering to our clients processes and standards. • Contribute to the overall success of the department and … provide support in other areas as needed Ownership and initiative • Serve as an escalation point, responding promptly and effectively to service alerts and issues. • Proactively mitigate potential or actual service disruptions, ensuring swift resolution • Support customer onboarding for service-specific requirements - inclusive of process creation Continual service improvement • Lead and support initiatives to enhance service More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford Road/Manchester Met. Uni … supporting household-name clients Established in 1996, our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to … their clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex technical issues and escalate second line support More ❯

Customer Service Advisor 6-Month Contract | Inside IR35 £16.50 per hour (PAYE) Location: Newcastle (On-site) - Monday to Friday A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through … online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role, you'll be supporting a wide range of customer enquiries … and be responsible for logging and escalating more technical issues where needed. You'll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction. Essential Skills Previous customer service experience in a fast-paced call centre or contact centre environment. Strong problem-solving skills and the ability More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with … enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision More ❯

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment. Due to insurance limitations, candidates must be age 18 or over. Role In-tend are a … their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship. Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company. We … way in an open plan office based environment. They must be able to work in a quiet professional environment. The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well-rounded asset to More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic … improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team More ❯

TECHNICAL CUSTOMER SERVICE*** Are you tech-savvy, people-focused, and ready to kick-start your career in IT We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people. This role blends … hands-on technical support with outstanding customer service. Salary up to £26K depending on experience + benefits Key responsibilities for the Technical Customer Service include, Delivering professional yet friendly customer service via telephone, email, and remote tools Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security Managing and maintaining client systems including servers … using a help desk system Contributing to internal documentation and user guides to help both clients and teammates Occasionally visiting client sites when required (local travel) The ideal Technical Customer Service person will need, A passion for technology and a desire to grow your IT knowledge A natural ability to communicate clearly and professionally with customers A calm More ❯

Workforce Management (WFM) Analyst, EU Workflow, EU STP Job ID: Amazon UK Services Ltd. Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. We are recruiting for … a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability to … Analyst The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. We are More ❯

We are seeking a Service Manager to join our client's team, responsible for ensuring that support services are planned and delivered in line with business objectives, budgets and agreed contractual obligations and expectations. The intention for this position is to create a positive, collaborative customer journey from bid to service delivery execution. Key Accountabilities Customer and Stakeholder Relationship Management Establish and maintain strong relationships with external clients and organisations to understand and meet their service needs Align with customer expectations to ensure a shared understanding of service delivery goals Manage and oversee supplier relationships in accordance with contractual agreements and agreed SLAs Deliver high-quality service and support while adhering … Contribute to the overall success of the department and provide support in other areas as needed Ownership and Initiative Serve as an escalation point, responding promptly and effectively to service alerts and issues Proactively mitigate potential or actual service disruptions, ensuring swift resolution Support customer onboarding for service-specific requirements - inclusive of process creation Continual Service More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM … . The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM … . The role involves close collaboration with internal teams, external suppliers, and customers to deliver high-quality service solutions. General Responsibilities Service Call Management: Respond promptly to technical service calls, ensuring a two-hour response time. Coordinate and schedule service visits, both internal and external, and manage the service diary efficiently. Facilitate the creation of More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯