351 to 375 of 976 ITIL Jobs in the UK excluding London

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

Incident Management experience, ideally within a Service Desk, NOC, telecoms or ISP environment Strong knowledge of Incident and Problem Management processes and techniques, with ITIL certification a bonus Experience leading people and coordinating busy operational teams, with the ability to manage multiple high-priority incidents and competing demands A good ...

troubleshooting. Confidence supporting Windows 10/11 and Microsoft applications. Familiarity with Citrix, VMware and thin-client environments. An understanding of networking and ITIL service processes. Good communication skills and a focus on helping users. A full clean driving licence. You must be a sole British citizen and eligible ...

delivery of desktop services across multiple sites. Service Improvement Identify opportunities to improve service delivery and ways of working. Support the adoption of ITIL best practice. Technical Environment Microsoft Windows Active Directory Microsoft Exchange Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop ...

providing technicalleadershipand working effectively across multidisciplinary teams. A passion for innovation, automation, AI-enabledcapabilitiesand continuous improvement, with a focus on delivering outstanding user outcomes. ITIL 4 Foundation certification, with advanced ITSM, Halo ITSM or related service management certifications and evidence of continuous professional development highly desirable. What we offer ...

working to defined service levels and customer commitments. Proven experience managing Incidents and Requests through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft … provide technical guidance and constructive support to less experienced colleagues. Strong attention to detail and a clear commitment to continual improvement. Desirable Qualifications & Experience ITIL v4 qualification or equivalent experience. Experience supporting customers in the Energy, Oil & Gas or other regulated environments. Understanding of ISO/ ...

least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would be beneficial. Experience in c-suite level stakeholder management … outcomes for your customers Provide detailed analysis based on Service Reporting to identify ticket patterns and any changes to service Oversee and execute core ITIL processes for your customers (Major Incident Management, Problem Management, Change Management) Maintain and lead IT service reviews with customers and internal stakeholders Continually review ...

operational maturity initiatives. Major Incident Management: Proven experience leading service restoration activities, customer communications and stakeholder management during major incidents and critical service disruptions. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why our client? We believe in providing our employees with ...

positive working relationships Practical knowledge of RBAC, PIM and permission management Familiarity with agile working practices Experience with Office365 and AWS Knowledge of DevOps ITIL Foundation and ITIL V4 Intermediate or ITIL 4 Specialist Module Please note that these positions do require a good level of industry technical expertise ...

tools such as PowerShell. You will help ensure services are securely configured, well documented, effectively monitored and managed in line with organisational standards and ITIL service management practices. You will also manage third-party support and supplier activity in relevant areas, ensuring services meet contractual obligations, regulatory requirements ...

Shavlik or similar products.* Experience supporting enterprise infrastructure services, including licensing and printing platforms.* Basic network switch configuration experience.* A good understanding of ITIL change management and controlled change processes.* Strong troubleshooting and problem-solving skills.* The ability to prioritise work across operational support and project delivery.* Excellent communication skills ...

Leading national IT and data infrastructure projects, including structured cabling (Cat6/Cat6A) and technology rollouts Applying governance frameworks such as PRINCE2, Agile and ITIL Building and maintaining detailed plans, trackers and reporting dashboards Managing risks, dependencies, budgets and mitigation plans across multiple concurrent projects Acting as the primary point ...

learn quickly and leverage skills in new situations. Knowledge of or certification in structured methodologies and a familiarity with industry standards such as ITIL for Infrastructure, Systems Development Life Cycle methods and COBIT for IT Governance. What we offer you We will fuel your ambition and potential with future-focused ...

rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. Develop operational documentation, runbooks, and scheduling standards. Support cloud-based deployments and containerised AutoSys environments. Skills & Experience : Expert knowledge of Broadcom AutoSys Workload ...

documentation. The role offers hybrid working across the UK, collaborative culture, and opportunities to work on multiple programmes, with emphasis on customer communication and ITIL change control. #J-18808-Ljbffr ...

cloud environments Experience supporting technical escalations and operational issues Strong communication, organisation and stakeholder management skills Experience with areas such as storage and backup, ITIL, ServiceNow, automation or global IT environments would also be beneficial. The opportunity You'll be joining an established and growing infrastructure function within a large ...

Experience with automation and Infrastructure as Code tools. Excellent communication, problem‐solving, and leadership skills. Relevant degree or equivalent experience; industry certifications highly desirable. ITIL 4 Foundation. We encourage early applications, as we may close this advert once we have identified the right candidate. #J-18808-Ljbffr ...

Experience with automation and Infrastructure as Code tools. Excellent communication, problem-solving, and leadership skills. Relevant degree or equivalent experience; industry certifications highly desirable. ITIL 4 Foundation. If you're ready to take on a pivotal technical leadership role and help shape the future of our infrastructure, we'd love ...

Security Policy. Work from the Winchester office a minimum of three days per week. Experience/Qualifications – IT Infrastructure Specialist Skilled in ITIL practices, particularly relating to change management. Strong understanding of core IT infrastructure components across compute, storage, and virtualisation. Practical, detailed knowledge of Microsoft ecosystem technologies: Windows Server ...

explain technical solutions clearly to non-technical end-users. IT Savvy: Experience with Google Workspace/M365, cloud infrastructure (GCP/Azure/AWS), ITIL frameworks, or a background working within the water/utilities sector. Note: A full driving license and a willingness to travel across our regional sites ...

infrastructure sectors. • Understanding of operational technology and industrial control systems environments. • Knowledge of UK nuclear cybersecurity and regulatory compliance expectations. • Relevant certifications including TOGAF, ITIL, CISSP or AWS Solutions Architect. • Experience with engineering information systems or construction management platform **Why Apply?**Join Assystem and become a key player in delivering ...

operational and executive governance. Maintaining an improvement backlog focused on automation, process effectiveness and governance simplification. What we're looking for: Strong experience of ITIL 4 change enablement and release governance within a complex technology environment. A good understanding of modern engineering delivery, CI/CD, automation and risk-based ...

security requirements within Critical National Infrastructure environments. Experience of value stream mapping and process optimisation MBA and/or relevant professional certifications, such as ITIL, TOGAF, MSP, PRINCE2, Prosci Change Management, or BRM Certification. Not sure you meet every requirement? Research shows some people – particularly women and those from underrepresented ...

Microsoft Purview, sensitivity labels, DLP, retention, and information protection Experience in infrastructure services, utilities, transport, telecoms, water, or field operations Familiarity with service adoption, ITIL, or change frameworks We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil ...

tests for programme components The ability to document system configuration requirements clearly and accurately A good understanding of business processes, ideally within procurement or ITIL management Confidence using Microsoft Office applications, including Visio, Word, Excel, Access and PowerPoint It would also be great if you have experience with Agile ...