451 to 475 of 500 ITIL Jobs in the UK excluding London

People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery … Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level ...

Are you looking for a role where you can make a real impact by helping an organisation get the very best value from its software? You’ll join a supportive team where you’ll play ...

Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows aligned with ITIL best practices Configure advanced automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Oversee data migration (tickets … Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management) Basic scripting knowledge (JavaScript or similar) Experience leading ...

effectively in a team environment and build positive working relationships. Strong experience of Design, implementation, and configuration of Integration methods. Desirable Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher. This is great opportunity for join a busy Portfolio Project Team, supporting the IT and Software ...

Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack … infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery/ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH ...

skills, with the ability to translate service performance into business-relevant insight Strong delivery focus with experience leading large-scale governance or improvement programmes ITIL v3/v4 certification (Managing Professional or ITIL Expert preferred) Whats in it for you? We offer a range of benefits designed to support your ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...

disaster recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent ...

maintaining resilient and secure services for critical clinical systems. It is essential you hold a CCNA, CCNP or equivalent networking qualification, along with an ITIL Foundation certificate. Based primarily at Bath Road, Reading, this is a fully site-based role requiring regular travel across Berkshire. Due to the operational nature … network resilience initiatives Design, review and document high- and low-level network designs to support projects and service development Ensure all network changes follow ITIL processes including incident, problem and change management Support disaster recovery planning,testingand business continuity arrangements Collaborate with architects, securityteamsand third-party suppliers Mentor colleagues ...

Good working knowledge of Linux and AWS Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence … Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare ...

consultancy engagements. Skills & Experience • Proven experience in a Service Delivery Manager or similar client-facing role within an MSP environment. • Strong understanding of ITIL principles and service management best practice. • Experience supporting clients in the financial sector (hedge funds, asset managers, private equity, or similar) is highly desirable. • Excellent communication … financial clients who value quality and reliability. • A collaborative MSP environment where your voice and ideas genuinely shape service evolution. • Professional development support, including ITIL, service management, and sector-specific training. • Competitive salary, hybrid working, and a clear progression path. ...

Microsoft 365 applications and company hardware/software Escalate complex issues where required Support new starter onboarding and inductions Work within agreed SLAs and ITIL best practice Experience Required Previous IT support or helpdesk experience Knowledge of Microsoft 365 Strong communication and customer service skills Experience working with ticketing systems … ITIL Foundation desirable What's on Offer Supportive team environment Career development opportunities Exposure to global IT operations Hybrid/flexible working opportunities where applicable To apply or find out more, please get in touch. ...

solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs … business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal ...

response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement … high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management/Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation ...

escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends … What we’re looking for Proven experience leading a Service Desk or Support Operations team within IT, telecoms, or ISP environments Strong understanding of ITIL/service management practices Solid networking knowledge including TCP/IP, DNS, DHCP, VPNs, routing concepts, and Wi-Fi Experience handling escalations and major incidents ...

large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders across the business Willingness … travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence ...

support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used for efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support … daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including reviewing changes and chairing the Change Advisory Board (CAB). Create and maintain Service Management Process documentation, including process mapping diagrams and procedures. ...

support Ability to take ownership of issues and drive them through to resolution Experience supporting complex, high-value systems in regulated environments Awareness of ITIL v3 or ITIL v4 principles Highly Desirable Former service in 14 Signal Regiment Relevant Royal Navy EW or communications experience Experience working directly with Ministry ...

contract. This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment, while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment Assist with … onboarding and migration of ITIL teams and processes into Remedy Manage and optimise CMDB data loads and foundation data Configure and maintain integrations (e.g., E-bonding, TSO) Oversee server group configurations and platform performance Execute and monitor Atrium Integrator jobs Carry out customisation using Developer Studio Troubleshoot issues through ...

contract. This role will play a key part in supporting, enhancing, and optimising a legacy BMC Remedy environment , while also enabling the migration of ITIL teams onto the platform and strengthening internal capability. Key Responsibilities Support and maintain the BMC Remedy ITSM platform in a complex enterprise environment Assist with … onboarding and migration of ITIL teams and processes into Remedy Manage and optimise CMDB data loads and foundation data Configure and maintain integrations (e.g., E-bonding, TSO) Oversee server group configurations and platform performance Execute and monitor Atrium Integrator jobs Carry out customisation using Developer Studio Troubleshoot issues through ...

international organisation. You will be the senior escalation point for major incidents, manage a direct team and MSP partner, and drive the maturity of ITIL-aligned processes across the region. The environment is fast-paced and senior-stakeholder-heavy. You will regularly interact with Partners and senior leadership, so clear … technical support to senior leaders directly, when required ITSM Governance Maintaining and maturing Incident, Problem, Change, and Asset Management processes in line with an ITIL-aligned framework and audit controls Administering and continuously improving ServiceNow workflows, including automation, routing rules, and reporting configuration Actively participating in CAB meetings to assess ...

Monitor infrastructure performance and proactively resolve operational issues Troubleshoot incidents across networking, firewalls, virtualisation, and cloud platforms Support change management activities in line with ITIL processes Maintain accurate documentation, ticket updates, and operational records Key Requirements Active SC Experience working within Infrastructure Support, Operations Engineering, or Systems Support environments Strong … Windows administration/support experience Good understanding of networking, firewalls, and virtualisation technologies Exposure to cloud platforms and modern infrastructure environments Experience working within ITIL-aligned environments PS: The Company cannot provide sponsorship. Only candidates with the existing right to work in the UK and eligibility to obtain ...

ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing … effective communication with senior management customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations ...

effectiveness. Design, develop, customise, and maintain learning materials and resources for agreed outcomes. Job Requirements: Experience in best practice application management in line with ITIL processes. Experience working with multiple versions of SharePoint. Understanding of application development and promotion into multiple environments. Experience in managing stakeholders and using third-party … Highly organised, motivated, and detail-conscious. Strong communication skills, able to articulate complex ideas to broad audiences. Committed to learning and continuous improvement. Qualifications: ITIL foundation training (desirable). Microsoft MS900 (mandatory), AZ900 (desirable). If you are a SharePoint Engineer with the skills and experience required, our client ...

effectiveness. Design, develop, customise, and maintain learning materials and resources for agreed outcomes. Job Requirements: Experience in best practice application management in line with ITIL processes. Experience working with multiple versions of SharePoint. Understanding of application development and promotion into multiple environments. Experience in managing stakeholders and using third-party … Highly organised, motivated, and detail-conscious. Strong communication skills, able to articulate complex ideas to broad audiences. Committed to learning and continuous improvement. Qualifications: ITIL foundation training (desirable). Microsoft MS900 (mandatory), AZ900 (desirable). If you are a SharePoint Engineer with the skills and experience required, our client ...