501 to 525 of 559 ITIL Jobs in the UK excluding London

line, ensures secure and efficient user provisioning, and maintains consistent endpoint standards while contributing to service improvement initiatives and project delivery within a structured ITIL environment.This role is a FTC until Jan 2027 and will require you to be onsite when required in Darlington more frequently at the beginning … Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery Manager or similar role Experience managing, building or developing IT teams Strong understanding of ITIL-aligned service delivery processes ITIL Foundation qualification Strong stakeholder management across business, technical and security teams Experience with incident, request, change, escalation and service transition … subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance ...

better ways of working. Able to work well in a busy, changing environment. Collaborative and confident working with both technical and non-technical teams. ITIL 4 Foundation certification. Able to understand ITIL Service Design and Service Transition processes and best practice. Overseen the move of services from project delivery into … live support. Previously worked in ITIL-based service management environments. Understand service acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third ...

involved in improvement initiatives beyond BAU support. Experience Strong background in IT support and understanding of service desk/service support environments. Technical Skills ITIL certified (or strong understanding of ITIL practices as standard for IT support roles) although not essential Proficient in Microsoft services and tools. ServiceNow experience ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

delivered to agreed standards and identifying opportunities to improve performance and value. You'll also be responsible for maintaining strong operational governance, supporting ITIL processes, and ensuring compliance with security, audit, and regulatory requirements. Finally, you'll take ownership of infrastructure budgets and resource planning, identifying opportunities to improve efficiency … managed service providers. Ability to build effective relationships with both technical and non-technical stakeholders. Experience working within complex enterprise environments. Good understanding of ITIL service management practices and infrastructure governance. Nice to Have Exposure to automation and Infrastructure as Code. Experience in highly regulated environments. Relevant Microsoft Azure ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...

join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions ...

join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions ...

communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership ...

rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability environments Experience working with telecoms, MSPs, or enterprise support … other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Skills: NOC IT Helpdesk CCNA ITIL Windows Servers Benefits: Pension Annual Leave Paid Qualifications JBLE1 ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

Administrator , you will play a key role in supporting engineering infrastructure, ensuring the stability, performance and availability of Linux-based environments. Working within an ITIL-aligned support function, you will provide day-to-day operational support while also contributing to infrastructure enhancements, project delivery and continuous improvement initiatives. This … platform availability, stability and performance. Support continuous service improvement initiatives. Investigate and resolve incidents, problems and service requests within agreed SLAs. Work within an ITIL-based support environment. Troubleshoot Linux operating systems and associated infrastructure. Collaborate with service desk, infrastructure and engineering teams to resolve technical issues. Support infrastructure design ...

RAC. Ensure database security, integrity and compliance within a secure environment. Work collaboratively with infrastructure and application support teams to maintain service excellence. Follow ITIL best practices for incident, problem and change management. Required Skills & Experience Strong commercial experience administering Oracle and/or Microsoft SQL Server databases. Proven expertise … Oracle RAC, Data Guard and SQL Server Always On. Strong troubleshooting and analytical skills. Experience working within enterprise or managed service environments. Understanding of ITIL processes is desirable. Active SC Clearance is essential. ...

facing credibility: calm under pressure, able to put a demanding client at ease Vendor accreditation to at least Professional standard Strong working knowledge of ITIL practices The following would be an advantage: Expert-level vendor accreditation in either: Cisco CCIE/CCNP, Aruba ACX/ACEX, Palo Alto PCNSE … money Stand the technical line when a request sits outside agreed scope, articulating clearly and professionally Document and continuously improve operational runbooks aligned to ITIL practices Other skills required: ** Composure Under Pressure ** - Stays calm in major incidents and demanding customer moments ** Professional Pushback ** - Strong enough technically and personally to advise ...

customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. About You Previous experience in a Service Desk Team Leader, Senior … Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects … needs. Ability to use quantitative and qualitative user data to drive outcomes. Comfortable working independently, sharing information and assisting others with service requests. Desirable: ITIL Foundation qualification, or willingness to achieve it within the probation period. Interested? Apply now for immediate consideration ...

Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. Responsibilities Lead … customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. If you're passionate about developing people, improving service delivery ...

Operations delivery team. Design, implement and continuously improve the Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage … communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience of managing and building teams. ITIL v4/v5 foundation qualification Familiarity with implementing best practices across Microsoft environments. Awareness of common regulatory and compliance frameworks (e.g. ISO 27001, Cyber Essentials ...

join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues … desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) and one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable Qualifications Experience of operating in a similar role in wider ...