526 to 550 of 567 ITIL Jobs in the UK excluding London

Administrator , you will play a key role in supporting engineering infrastructure, ensuring the stability, performance and availability of Linux-based environments. Working within an ITIL-aligned support function, you will provide day-to-day operational support while also contributing to infrastructure enhancements, project delivery and continuous improvement initiatives. This … platform availability, stability and performance. Support continuous service improvement initiatives. Investigate and resolve incidents, problems and service requests within agreed SLAs. Work within an ITIL-based support environment. Troubleshoot Linux operating systems and associated infrastructure. Collaborate with service desk, infrastructure and engineering teams to resolve technical issues. Support infrastructure design ...

Skills & Experience Proven experience within an ICT support and service delivery environment Strong understanding of IT governance, change management, and frameworks such as ITIL v4 Solid knowledge of system integration principles and software testing approaches Strong technical background across enterprise infrastructure, architecture, and networks Experience translating business needs into clear … services across the organisation Line manage senior technical specialists and systems teams Plan and manage software testing, upgrades, and deployments in line with ITIL and change policies Lead system and application rollouts, ensuring minimal disruption to business operations Maintain and improve support documentation to ensure accuracy and usability ...

RAC. Ensure database security, integrity and compliance within a secure environment. Work collaboratively with infrastructure and application support teams to maintain service excellence. Follow ITIL best practices for incident, problem and change management. Required Skills & Experience Strong commercial experience administering Oracle and/or Microsoft SQL Server databases. Proven expertise … Oracle RAC, Data Guard and SQL Server Always On. Strong troubleshooting and analytical skills. Experience working within enterprise or managed service environments. Understanding of ITIL processes is desirable. Active SC Clearance is essential. ...

facing credibility: calm under pressure, able to put a demanding client at ease Vendor accreditation to at least Professional standard Strong working knowledge of ITIL practices The following would be an advantage: Expert-level vendor accreditation in either: Cisco CCIE/CCNP, Aruba ACX/ACEX, Palo Alto PCNSE … money Stand the technical line when a request sits outside agreed scope, articulating clearly and professionally Document and continuously improve operational runbooks aligned to ITIL practices Other skills required: ** Composure Under Pressure ** - Stays calm in major incidents and demanding customer moments ** Professional Pushback ** - Strong enough technically and personally to advise ...

customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with Engineering teams to improve ticket progression and reduce unnecessary escalations. Promote ITIL best practices and continuous service improvement. Monitor service performance, identify trends and implement improvements. About You Previous experience in a Service Desk Team Leader, Senior … Support leadership role. Strong understanding of IT Service Desk operations and ticket management. Experience coaching and developing technical teams. Good knowledge of ITIL principles and service management best practice. Excellent communication, organisational and problem-solving skills. A proactive, customer-focused approach with the ability to lead by example. ...

Service Management - Service Catalogue - ITIL - Government - SC clearance I am looking for a Service Management Analyst to join a busy team with our central government client. They are looking for someone to join their Service Catalogue team to manage and maintain the IT Service Catalogue so it accurately reflects … needs. Ability to use quantitative and qualitative user data to drive outcomes. Comfortable working independently, sharing information and assisting others with service requests. Desirable: ITIL Foundation qualification, or willingness to achieve it within the probation period. Interested? Apply now for immediate consideration ...

Operations delivery team. Design, implement and continuously improve the Secure Operations IT service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage … communication skills and listening skills. Ability to act as a bridge between business, technical, and security stakeholders. Demonstrable experience of managing and building teams. ITIL v4/v5 foundation qualification Familiarity with implementing best practices across Microsoft environments. Awareness of common regulatory and compliance frameworks (e.g. ISO 27001, Cyber Essentials ...

join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues … desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. Act as a trusted … Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional customer service. The ability to collaborate effectively ...

/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) and one of the following – ITIL (Information Technology Infrastructure Library) Certification, IT4IT Certification, COBIT (Control Objectives for Information and Related Technologies) Certification Desirable Qualifications Experience of operating in a similar role in wider ...

improve client satisfaction with transparency and effective communication. About You 3+ years experience supporting external customers in a Software Support or Application Support environment ITIL V3 Qualification or experience currently in an ITIL environment Excellent communications skills (Written and Verbal) Incident management experience i.e. understand, triage, diagnose incidents and tickets ...

Senior Information Security Analyst/Engineer/Architect to £54k + Benefits ISO27001, COBIT, SECURITY, ITIL, CISM, CISSP, PCI-DSS Lead Information Security Engineer/Analyst: Do you have a background working in an IT Security function and are able to identify and remediate threats or vulnerabilities, implement information security … passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part of a successful organisation, that strives to offer stable, sustainable ...

vendors. Excellent stakeholder management, communication, and leadership skills. Strong planning, budgeting, and risk management capabilities. Qualifications PRINCE2 Practitioner (or equivalent project management certification). ITIL Foundation certification or practical experience working within ITIL-based service management environments. Additional project management qualifications such as PMP or Agile certifications would be advantageous. ...

outcomes DESIRABLE Connectivity and SIP: Exposure to connectivity, SIP, networking and security architecture Migration Experience: Experience supporting large-scale migrations and multi-site deployments ITIL Experience: ITIL-aligned operational experience Solutions Architecture Background: Background in solutions architecture or senior pre-sales engineering BENEFITS Hybrid Working: Structured hybrid working scheme ...

Company description: At Warburtons, family is at the heart of our business. Five generations'? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the ...

vocational qualifications (e.g. HND/HNC, NVQ 4, Foundation Degree or equivalent in Information Technology, Computer Science or related field); OR Substantial relevant experience. ITIL v4 Foundation certification including a demonstrable working knowledge of IT service management best practices, ideally with experience applying ITIL principles in an operational environment. Significant ...

strategy whilst maintaining oversight of day-to-day operations. Key Technologies & Experience Systems Integration & Interoperability HL7 & FHIR Integration Engines Cloud Platforms Infrastructure & Cyber Security ITIL Service Management Supplier & Contract Management What they're looking for Proven experience leading technical or digital teams Strong background in systems integration and interoperability Experience … with HL7, FHIR or similar healthcare integration standards Advanced knowledge of ITIL processes Experience managing suppliers and third-party relationships Strong communication and stakeholder management skills What's in it for you? The opportunity to lead a critical technical function Influence over digital strategy and technology direction Management responsibility across ...

recovery planning Key experience required • Strong Incident, Problem and Major Incident Management experience • Team leadership experience in a high pressure IT support environment • Strong ITIL service management knowledge • Experience working with third party suppliers • Good reporting and stakeholder management skills • Experience in a large or complex organisation ITIL V4, SIAM ...

Your new companyA well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced ...

Systems. Corporate responsibility for the provision of Finance Business Information Systems. Lead the Business Systems team to deliver a quality service with good practice [ITIL] across all areas including: Incident resolution Helpdesk Business Systems applications and databases Business Intelligence Business systems deployment Disaster recovery and Business Continuity planning You will … Specification Education Essential Masters Degree or equivalent professional, vocational qualification(s)/industry experience Recognised qualification in at least one IT or related discipline ITIL qualification or equivalent Desirable PRINCE2 qualification Experience Essential Substantial experience in IT, Business Systems project management and development Extensive experience of introducing and developing Business ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are ...

approval workflows. Act as Level 3 escalation point; monitor platform health, manage upgrades and patches. Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy. Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks. Skills & Experience Required 8+ years' hands-on experience with … iPaaS/Integration Service. Scripting ability in Python, PowerShell, or Bash for automation tasks. Experience with BMC Helix Discovery (ADDM) and CMDB data modelling. ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred. Excellent communication skills and ability to lead technical workstreams across multi-team organizations. ...

Problem Manager - ITIL - Service Management - Government - SC Clearance We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams. Due to the nature of the team and the work involved, candidates who hold active SC clearance will be preferred. … incident management Experience of continual service improvement Ability to work effectively across teams and communities with stakeholders at all levels, including senior management ITIL Foundation qualification Interested? Apply now for immediate consideration ...

clients business functions. This role involves managing the full lifecycle of several business-facing services in a multi-vendor, outsourced environment using SIAM and ITIL methods. The ideal candidate will have a strong focus on customer experience, service quality, and operational efficiency. Day-to-day of the role: Lead … licensing. Experience managing IT services in a multi-vendor, Managed Service or outsourced environment. Strong knowledge of IT asset management best practices. Proficient in ITIL and SIAM methodologies. Skilled in incident, problem, and change management. Experience managing budgets and cost allocation. Excellent communication and presentation skills, with the ability ...

that could delay releases and ensuring quality is maintained. What You Bring: Educational Background: Degree level education or equivalent experience in Business or IT. ITIL Knowledge: Foundation Level ITIL qualification is essential; additional service management qualifications are preferred. Experience: Substantial experience in test and release lifecycle coordination, System Acceptance Testing ...