676 to 700 of 966 ITIL Jobs in the UK excluding London

users). The postholder is responsible for leading, managing and developing the Digital Customer Experience function, encompassing 1st, 2nd line support services, requesting and ITIL-aligned Service Management functions. The role holds accountability for service performance, customer outcomes and the effective management of teams delivering support across multiple organisations. … delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer Experience strategy, roadmap and performance framework, using ...

also involves analysing technology trends and vendor roadmaps, aligning these with organisational priorities, and influencing DDaT programmes and long-term planning. Operating within the ITIL framework, you will ensure compliance with NRW governance processes, including the Digital Design Authority (DDA) and Independent Project Assurance Group (IPAG), while promoting continuous improvement … communication and problem-solving skills, with the ability to translate complex technical information into clear business outcomes. Knowledge and practical application of Agile and ITIL principles, together with experience of governance, risk and continual improvement practices. Experience of leading and mentoring specialist staff through professional or matrix management structures ...

Our client is a major defence and aerospace company. Date Posted: 2026-09-11 Country: United Kingdom Location: High Wycombe, Buckinghamshire Position Role Type: Onsite At its parent company, the world's largest aerospace and ...

offboarding activities, including device setup and user access management • Maintain IT assets and ensure documentation remains accurate and up to date • Work within ITIL aligned processes and contribute ideas for continuous improvement • Deliver excellent customer service and support across the business Required Skills: • Previous experience within a 1st Line … DHCP, and TCP/IP • Experience using ticketing systems such as Jira or similar • Strong problem solving ability and a proactive approach • Exposure to ITIL environments would be beneficial • Knowledge of Intune, Jamf, Azure, or AWS would be advantageous Why should I apply? This role offers far more than ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance … successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs ...

post-incident review actions. Knowledge of root cause analysis techniques and problem review governance. Your Profile Essential skills/knowledge/experience: SC cleared. ITIL certified or able to demonstrate strong ITIL process knowledge. Experience working in Incident and Problem Management within a busy operational environment. Strong understanding of ITIL … resolution, service stability and continuous improvement. Build your service management expertise while contributing to root cause analysis, known error management and improved customer experience. ITIL V5 certification. Strong Infrastructure Technical Skills. Experience with ServiceNow or similar ITSM platforms. TCS is consistently voted a Top Employer in the UK and globally. ...

Trust. The role oversees 2nd/3rd line support and requires strong IT operations and security expertise. The post holder will drive ITIL-aligned processes, manage teams, and ensure continuity and resilience of digital services across NHS facilities. #J-18808-Ljbffr ...

ability to juggle multiple workstreams and priorities Clear, confident communication with customers, engineers and senior stakeholders Nice to have PRINCE2 Foundation or Practitioner ITIL Foundation Experience of rollouts in retail or other multi-site operational environments Interested? Apply now and I'll be in touch shortly after. --- Fusion People ...

role accountable for maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head … between teams. Act as the senior escalation point for complex or sensitive issues and identify recurring demand, bottlenecks and service improvement opportunities. Apply practical ITIL and Service Management principles, ensuring processes are proportionate, effective and consistently followed. Improve ITSM data quality, workflows, automation, self-service and knowledge management. Support Incident ...

Continuous Improvement Lead planning, delivery and control of Digital Technology services and infrastructure, ensuring they meet business requirements and deliver value Establish and embed ITIL-aligned service management processes, tools and performance frameworks. Drive a programme of continuous improvement and projects, delivering to agreed scope, quality, cost and timelines. Lead … equivalent demonstrable knowledge and experience, including UK National Cyber Security Centre and the US National Institute of Standards and Technology cybersecurity frameworks. Desirable Advanced ITIL certification (eg ITIL Managing Professional and Strategic Leader). Security certifications (eg CISSP or equivalent). Knowledge of best practices including Secure DevOps, TOGAF, Agile ...

reliable, secure technology across offices in Lancashire, Cumbria and Staffordshire. You will drive improvements, manage vendors, and guide enterprise IT strategy, including risk management, ITIL-aligned processes, and modern workplace technologies such as #J-18808-Ljbffr ...

shape future direction and ensure value delivery. The role requires strong SAP HR expertise, a track record in product strategy and experience with ITIL/SAFe/DevSecOps frameworks. #J-18808-Ljbffr ...

branch offices. The role balances NetOps incident resolution with network engineering project delivery, including SD-WAN migrations and Cloud Security rollouts within an ITIL framework. The position involves incident resolution, remote branch provisioning, and technical leadership across time zones, with a strong focus on security, compliance, and #J-18808-Ljbffr ...

enterprise network architectures across data and voice domains. The role ensures robust, scalable solutions aligned with client requirements and industry standards, operating across the ITIL 4 Service Value Chain. Located in Farnborough, the onsite role requires UK residency and security eligibility. You will lead cross-functional teams, influence investments ...

Linux. You will lead transition activities, drive operational readiness, and provide 3rd-line support across a large-scale ticketing and data infrastructure project. Strong ITIL practices and knowledge transfer are essential. #J-18808-Ljbffr ...

Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP Enterprise ITIL Foundation Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates ...

experience establishing enterprise infrastructure, hybrid-cloud and Edge Services in complex global organisations. Strong service design and operating model expertise, including governance, service ownership, ITIL disciplines and operational readiness. A broad understanding of hybrid cloud, virtualisation/HCI, Kubernetes, networking, security, observability and distributed infrastructure. You will ideally have experience ...

ensure security assurance and compliance across secure platforms, work within TEMPEST frameworks and MoD/government standards, and coordinate with stakeholders in a demanding ITIL environment. #J-18808-Ljbffr ...

senior operational representative within the customer Command Centre, coordinating major incidents and service-impacting events to protect business-critical services. Leading across ITIL disciplines and SIAM environments, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise, resolve incidents and drive continuous #J-18808-Ljbffr ...

teams and stakeholders. The role requires strong delivery skills, governance, and the ability to travel across the UK. Professional qualifications like PRINCE2, APM or ITIL are advantageous. #J-18808-Ljbffr ...

performance and satisfaction. You will spend time across customer sites, coaching teams, analyzing data, and driving improvements while ensuring adherence to internal processes and ITIL guidelines. #J-18808-Ljbffr ...

lifecycle initiatives to ensure a stable, high-performing voice platform. You will troubleshoot complex voice issues, manage incidents and changes in line with ITIL, and collaborate with global operations teams to deliver documentation and knowledge sharing across #J-18808-Ljbffr ...

safely retire each application. The initial 3-month contract is Outside IR35 with on-site presence 2/3 days in Glasgow; strong governance, ITIL/EA knowledge, and stakeholder facilitation are essential. #J-18808-Ljbffr ...

delivering exceptional customer outcomes. You will own service performance, governance and the roadmap for the support teams, build capability, manage budgets, and drive ITIL-aligned processes while partnering with delivery, project and technical colleagues to scale our Maximo, TRIRIGA and MREF capabilities. #J-18808-Ljbffr ...